getVisibilityFilter() (dashboard list/stats) matched via
FIND_IN_SET(?, REPLACE(t.visibility_groups, ' ', '')) — stripping
spaces from the column but not from the bound group name — while
canUserAccessTicket() (single-ticket access) did a plain trim with no
space-stripping at all. For a group name containing a space (e.g. "IT
Support"), a member could open an internal ticket directly by URL but
never see it in their dashboard list or stats counts.
Now strips spaces from the bound parameter too, matching the column-
side normalization, so both paths agree. Verified against real
MariaDB: a ticket visible via canUserAccessTicket() for a
space-containing group is now also matched by getVisibilityFilter()'s
SQL, a wrong-group user is denied by both, and the plain no-space case
is unaffected.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_015nCxwFFsy8ouMWzn56rPVP
jaredandClaude Sonnet 5
fd777aa690