Jared Vititoe
353ce83a36
Add ticket template system for quick ticket creation: - Created TemplateModel.php with full CRUD operations for templates - Added get_template.php API endpoint to fetch template data - Updated TicketController to load templates in create() method - Modified CreateTicketView.php to include template selector dropdown - Added loadTemplate() JavaScript function to populate form fields - Templates include: title, description, category, type, and default priority - Database already seeded with default templates (Hardware Failure, Software Installation, Network Issue, Maintenance Request) Users can now select from predefined templates when creating tickets, speeding up common ticket creation workflows. 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
121 lines
3.4 KiB
PHP
121 lines
3.4 KiB
PHP
<?php
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/**
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* TemplateModel - Handles ticket template operations
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*/
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class TemplateModel {
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private $conn;
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public function __construct($conn) {
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$this->conn = $conn;
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}
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/**
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* Get all active templates
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*
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* @return array Array of template records
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*/
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public function getAllTemplates() {
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$sql = "SELECT * FROM ticket_templates WHERE is_active = TRUE ORDER BY template_name";
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$result = $this->conn->query($sql);
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$templates = [];
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while ($row = $result->fetch_assoc()) {
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$templates[] = $row;
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}
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return $templates;
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}
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/**
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* Get template by ID
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*
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* @param int $templateId Template ID
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* @return array|null Template record or null if not found
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*/
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public function getTemplateById($templateId) {
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$sql = "SELECT * FROM ticket_templates WHERE template_id = ? AND is_active = TRUE";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("i", $templateId);
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$stmt->execute();
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$result = $stmt->get_result();
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$template = $result->fetch_assoc();
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$stmt->close();
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return $template;
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}
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/**
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* Create a new template
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*
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* @param array $data Template data
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* @param int $createdBy User ID creating the template
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* @return bool Success status
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*/
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public function createTemplate($data, $createdBy) {
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$sql = "INSERT INTO ticket_templates (template_name, title_template, description_template,
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category, type, default_priority, created_by)
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VALUES (?, ?, ?, ?, ?, ?, ?)";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("sssssii",
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$data['template_name'],
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$data['title_template'],
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$data['description_template'],
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$data['category'],
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$data['type'],
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$data['default_priority'],
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$createdBy
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);
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$result = $stmt->execute();
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$stmt->close();
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return $result;
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}
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/**
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* Update an existing template
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*
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* @param int $templateId Template ID
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* @param array $data Template data to update
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* @return bool Success status
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*/
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public function updateTemplate($templateId, $data) {
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$sql = "UPDATE ticket_templates SET
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template_name = ?,
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title_template = ?,
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description_template = ?,
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category = ?,
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type = ?,
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default_priority = ?
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WHERE template_id = ?";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("ssssiii",
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$data['template_name'],
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$data['title_template'],
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$data['description_template'],
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$data['category'],
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$data['type'],
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$data['default_priority'],
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$templateId
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);
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$result = $stmt->execute();
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$stmt->close();
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return $result;
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}
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/**
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* Deactivate a template (soft delete)
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*
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* @param int $templateId Template ID
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* @return bool Success status
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*/
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public function deactivateTemplate($templateId) {
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$sql = "UPDATE ticket_templates SET is_active = FALSE WHERE template_id = ?";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("i", $templateId);
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$result = $stmt->execute();
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$stmt->close();
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return $result;
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}
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}
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