Jared Vititoe 353ce83a36 Feature 4: Implement Ticket Templates ...

Add ticket template system for quick ticket creation:

- Created TemplateModel.php with full CRUD operations for templates
- Added get_template.php API endpoint to fetch template data
- Updated TicketController to load templates in create() method
- Modified CreateTicketView.php to include template selector dropdown
- Added loadTemplate() JavaScript function to populate form fields
- Templates include: title, description, category, type, and default priority
- Database already seeded with default templates (Hardware Failure, Software Installation, Network Issue, Maintenance Request)

Users can now select from predefined templates when creating tickets, speeding up common ticket creation workflows.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

2026-01-01 19:00:42 -05:00

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