jared
c8181e8076
Comment pagination: - CommentModel: add getCommentCount(), paginated getCommentsByTicketId() with getThreadedCommentsPaged() for threading + LIMIT/OFFSET - TicketController: load first 50 root comments + total count on page load - api/get_comments.php: new AJAX endpoint for Load More (index.php routed) - TicketView: Load More button + buildCommentEl() JS renderer for AJAX comments; passes totalComments/commentOffset/isAdmin to window.ticketData Matrix integration: - NotificationHelper: add sendStatusChangeNotification(), sendCommentNotification(), sendMentionNotification(), sendAssignmentNotification() alongside existing sendTicketNotification(); internal fire() helper replaces duplicated cURL logic - SynapseHelper: new helper that resolves SSO usernames → Matrix IDs by querying Synapse Admin REST API directly (no caching, no stale data) - config.php: add SYNAPSE_ADMIN_URL, SYNAPSE_ADMIN_TOKEN, MATRIX_NOTIFY_COMMENTS, MATRIX_NOTIFY_ASSIGNMENTS config keys (all from .env) - api/update_ticket.php: fire status-change notification after successful save - api/add_comment.php: resolve @mentioned usernames via SynapseHelper and fire mention notification; fire general comment notification when MATRIX_NOTIFY_COMMENTS=1 - api/assign_ticket.php: fire assignment notification (resolves assignee via Synapse) when MATRIX_NOTIFY_ASSIGNMENTS=1 Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
89 lines
3.2 KiB
PHP
89 lines
3.2 KiB
PHP
<?php
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require_once __DIR__ . '/bootstrap.php';
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require_once dirname(__DIR__) . '/models/TicketModel.php';
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require_once dirname(__DIR__) . '/models/AuditLogModel.php';
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require_once dirname(__DIR__) . '/models/UserModel.php';
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require_once dirname(__DIR__) . '/helpers/NotificationHelper.php';
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require_once dirname(__DIR__) . '/helpers/SynapseHelper.php';
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// Get request data
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$data = json_decode(file_get_contents('php://input'), true);
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if (!is_array($data)) {
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http_response_code(400);
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echo json_encode(['success' => false, 'error' => 'Invalid JSON body']);
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exit;
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}
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$ticketId = isset($data['ticket_id']) ? (int)$data['ticket_id'] : 0;
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$assignedTo = $data['assigned_to'] ?? null;
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if ($ticketId <= 0) {
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http_response_code(400);
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echo json_encode(['success' => false, 'error' => 'Ticket ID required']);
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exit;
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}
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$ticketModel = new TicketModel($conn);
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$auditLogModel = new AuditLogModel($conn);
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$userModel = new UserModel($conn);
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// Verify ticket exists and user can access it
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$ticket = $ticketModel->getTicketById($ticketId);
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if (!$ticket || !$ticketModel->canUserAccessTicket($ticket, $currentUser)) {
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http_response_code(404);
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echo json_encode(['success' => false, 'error' => 'Ticket not found']);
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exit;
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}
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// Authorization: only admins or the ticket creator/assignee can reassign
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if (!$isAdmin && (int)$ticket['created_by'] !== (int)$userId && (int)$ticket['assigned_to'] !== (int)$userId) {
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http_response_code(403);
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echo json_encode(['success' => false, 'error' => 'Permission denied']);
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exit;
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}
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if ($assignedTo === null || $assignedTo === '') {
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// Unassign ticket
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$success = $ticketModel->unassignTicket($ticketId, $userId);
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if ($success) {
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$auditLogModel->log($userId, 'unassign', 'ticket', $ticketId);
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}
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} else {
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// Validate assigned_to is a valid user ID
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$assignedTo = (int)$assignedTo;
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$targetUser = $userModel->getUserById($assignedTo);
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if (!$targetUser) {
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http_response_code(400);
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echo json_encode(['success' => false, 'error' => 'Invalid user ID']);
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exit;
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}
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// Assign ticket
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$success = $ticketModel->assignTicket($ticketId, $assignedTo, $userId);
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if ($success) {
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$auditLogModel->log($userId, 'assign', 'ticket', $ticketId, ['assigned_to' => $assignedTo]);
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if (!empty($GLOBALS['config']['MATRIX_NOTIFY_ASSIGNMENTS'])) {
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$changedByDisplay = $currentUser['display_name'] ?? $currentUser['username'] ?? null;
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$assigneeName = $targetUser['display_name'] ?? $targetUser['username'] ?? null;
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$assigneeMatrix = isset($targetUser['username'])
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? SynapseHelper::resolveUsername($targetUser['username'])
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: null;
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NotificationHelper::sendAssignmentNotification(
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$ticketId,
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$ticket['title'] ?? "Ticket #{$ticketId}",
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$assigneeName,
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$assigneeMatrix,
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$changedByDisplay
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);
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}
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}
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}
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if (!$success) {
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http_response_code(500);
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echo json_encode(['success' => false, 'error' => 'Failed to update ticket assignment']);
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} else {
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echo json_encode(['success' => true]);
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}
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