Files
tinker_tickets/api/assign_ticket.php
T
jaredandClaude Sonnet 5 60bafae8a0 Redact ticket title for non-public tickets in assignment notifications (#72)
sendAssignmentNotification() had the same missing-visibility gap as
#46 in a separate function: assigning a user to a confidential/internal
ticket broadcast the ticket title to the shared Matrix notify list
unconditionally when MATRIX_NOTIFY_ASSIGNMENTS is enabled.

Threaded visibility through using the same redactedTitle() helper
added for #46, wired up from the already-fetched ticket row in
assign_ticket.php. The assignee is still DMed directly regardless,
since being assigned gives them standing access to the ticket — but
because notify_users is one shared payload, they see the same redacted
title as everyone else on it rather than a personalized one. Verified
end-to-end with a local HTTP server capturing the webhook payload for
both public and confidential tickets.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_015nCxwFFsy8ouMWzn56rPVP
2026-09-08 21:49:34 -04:00

94 lines
3.4 KiB
PHP

<?php
require_once __DIR__ . '/bootstrap.php';
require_once dirname(__DIR__) . '/models/TicketModel.php';
require_once dirname(__DIR__) . '/models/AuditLogModel.php';
require_once dirname(__DIR__) . '/models/UserModel.php';
require_once dirname(__DIR__) . '/helpers/NotificationHelper.php';
require_once dirname(__DIR__) . '/helpers/SynapseHelper.php';
// Get request data
$data = json_decode(file_get_contents('php://input'), true);
if (!is_array($data)) {
http_response_code(400);
echo json_encode(['success' => false, 'error' => 'Invalid JSON body']);
exit;
}
$ticketIdRaw = isset($data['ticket_id']) ? trim((string)$data['ticket_id']) : '';
$assignedTo = $data['assigned_to'] ?? null;
if (!ctype_digit($ticketIdRaw) || (int)$ticketIdRaw <= 0) {
http_response_code(400);
echo json_encode(['success' => false, 'error' => 'Ticket ID required']);
exit;
}
$ticketId = $ticketIdRaw;
$ticketModel = new TicketModel($conn);
$auditLogModel = new AuditLogModel($conn);
$userModel = new UserModel($conn);
// Verify ticket exists and user can access it
$ticket = $ticketModel->getTicketById($ticketId);
if (!$ticket || !$ticketModel->canUserAccessTicket($ticket, $currentUser)) {
http_response_code(404);
echo json_encode(['success' => false, 'error' => 'Ticket not found']);
exit;
}
// Authorization: only admins or the ticket creator/assignee can reassign
if (!$isAdmin && (int)$ticket['created_by'] !== (int)$userId && (int)$ticket['assigned_to'] !== (int)$userId) {
http_response_code(403);
echo json_encode(['success' => false, 'error' => 'Permission denied']);
exit;
}
if ($assignedTo === null || $assignedTo === '') {
// Unassign ticket
$success = $ticketModel->unassignTicket($ticketId, $userId);
if ($success) {
$auditLogModel->log($userId, 'unassign', 'ticket', $ticketId);
}
} else {
// Validate assigned_to is a valid user ID
$assignedTo = (int)$assignedTo;
$targetUser = $userModel->getUserById($assignedTo);
if (!$targetUser) {
http_response_code(400);
echo json_encode(['success' => false, 'error' => 'Invalid user ID']);
exit;
}
// Assign ticket
$success = $ticketModel->assignTicket($ticketId, $assignedTo, $userId);
if ($success) {
$auditLogModel->log($userId, 'assign', 'ticket', $ticketId, ['assigned_to' => $assignedTo]);
if (!empty($GLOBALS['config']['MATRIX_NOTIFY_ASSIGNMENTS'])) {
$changedByDisplay = $currentUser['display_name'] ?? $currentUser['username'] ?? null;
$assigneeName = $targetUser['display_name'] ?? $targetUser['username'] ?? null;
$assigneeMatrix = isset($targetUser['username'])
? SynapseHelper::resolveUsername($targetUser['username'])
: null;
NotificationHelper::sendAssignmentNotification(
$ticketId,
$ticket['title'] ?? "Ticket #{$ticketId}",
$assigneeName,
$assigneeMatrix,
$changedByDisplay,
$ticket['visibility'] ?? 'public'
);
}
}
}
if (!$success) {
http_response_code(500);
apiRespond(['success' => false, 'error' => 'Failed to update ticket assignment']);
} else {
require_once dirname(__DIR__) . '/models/StatsModel.php';
(new StatsModel($conn))->invalidateCache();
apiRespond(['success' => true]);
}