tinker_tickets/README.md

Tinker Tickets

A lightweight PHP-based ticketing system designed for tracking and managing data center infrastructure issues.

Features

• 📊 Clean dashboard interface with sortable columns
• 🎫 Customizable ticket creation and management
• 🔄 Real-time status updates and priority tracking
• 💬 Markdown-supported commenting system
• 🔔 Discord webhook integration for notifications

Core Components

• Dashboard: View and filter tickets by status, priority, and type
• Ticket Management: Create, edit, and update ticket details
• Priority Levels: P1 (Critical) to P5 (Lowest) impact tracking
• Categories: Hardware, Software, Network, Security tracking
• Comment System: Markdown support for detailed documentation

Technical Details

• Backend: PHP with MariaDB database
• Frontend: HTML5, CSS3, JavaScript
• Authentication: Environment-based configuration
• API: RESTful endpoints for ticket operations

Configuration

1. Create .env file with database credentials:

DB_HOST=localhost
DB_USER=username
DB_PASS=password
DB_NAME=database
DISCORD_WEBHOOK_URL=your_webhook_url