Jared Vititoe
353ce83a36
Add ticket template system for quick ticket creation: - Created TemplateModel.php with full CRUD operations for templates - Added get_template.php API endpoint to fetch template data - Updated TicketController to load templates in create() method - Modified CreateTicketView.php to include template selector dropdown - Added loadTemplate() JavaScript function to populate form fields - Templates include: title, description, category, type, and default priority - Database already seeded with default templates (Hardware Failure, Software Installation, Network Issue, Maintenance Request) Users can now select from predefined templates when creating tickets, speeding up common ticket creation workflows. 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Tinker Tickets
A lightweight PHP-based ticketing system designed for tracking and managing data center infrastructure issues.
Features
- 📊 Clean dashboard interface with sortable columns
- 🎫 Customizable ticket creation and management
- 🔄 Real-time status updates and priority tracking
- 💬 Markdown-supported commenting system
- 🔔 Discord webhook integration for notifications
Core Components
- Dashboard: View and filter tickets by status, priority, and type
- Ticket Management: Create, edit, and update ticket details
- Priority Levels: P1 (Critical) to P5 (Lowest) impact tracking
- Categories: Hardware, Software, Network, Security tracking
- Comment System: Markdown support for detailed documentation
Technical Details
- Backend: PHP with MariaDB database
- Frontend: HTML5, CSS3, JavaScript
- Authentication: Environment-based configuration
- API: RESTful endpoints for ticket operations
Configuration
- Create
.envfile with database credentials:
DB_HOST=localhost
DB_USER=username
DB_PASS=password
DB_NAME=database
DISCORD_WEBHOOK_URL=your_webhook_url