tinker_tickets/models/CustomFieldModel.php

<?php
/**
 * CustomFieldModel - Manages custom field definitions and values
 */

class CustomFieldModel {
    private $conn;

    public function __construct($conn) {
        $this->conn = $conn;
    }

    // ========================================
    // Field Definitions
    // ========================================

    /**
     * Get all field definitions
     */
    public function getAllDefinitions($category = null, $activeOnly = true) {
        $sql = "SELECT * FROM custom_field_definitions WHERE 1=1";
        $params = [];
        $types = '';

        if ($activeOnly) {
            $sql .= " AND is_active = 1";
        }

        if ($category !== null) {
            $sql .= " AND (category = ? OR category IS NULL)";
            $params[] = $category;
            $types .= 's';
        }

        $sql .= " ORDER BY display_order ASC, field_id ASC";

        if (!empty($params)) {
            $stmt = $this->conn->prepare($sql);
            $stmt->bind_param($types, ...$params);
            $stmt->execute();
            $result = $stmt->get_result();
        } else {
            $result = $this->conn->query($sql);
        }

        $fields = [];
        while ($row = $result->fetch_assoc()) {
            if ($row['field_options']) {
                $row['field_options'] = json_decode($row['field_options'], true);
            }
            $fields[] = $row;
        }

        if (isset($stmt)) {
            $stmt->close();
        }

        return $fields;
    }

    /**
     * Get a single field definition
     */
    public function getDefinition($fieldId) {
        $sql = "SELECT * FROM custom_field_definitions WHERE field_id = ?";
        $stmt = $this->conn->prepare($sql);
        $stmt->bind_param('i', $fieldId);
        $stmt->execute();
        $result = $stmt->get_result();
        $row = $result->fetch_assoc();
        $stmt->close();

        if ($row && $row['field_options']) {
            $row['field_options'] = json_decode($row['field_options'], true);
        }

        return $row;
    }

    /**
     * Create a new field definition
     */
    public function createDefinition($data) {
        $options = null;
        if (isset($data['field_options']) && !empty($data['field_options'])) {
            $options = json_encode($data['field_options']);
        }

        $sql = "INSERT INTO custom_field_definitions
                (field_name, field_label, field_type, field_options, category, is_required, display_order, is_active)
                VALUES (?, ?, ?, ?, ?, ?, ?, ?)";

        $stmt = $this->conn->prepare($sql);
        $stmt->bind_param('sssssiii',
            $data['field_name'],
            $data['field_label'],
            $data['field_type'],
            $options,
            $data['category'],
            $data['is_required'] ?? 0,
            $data['display_order'] ?? 0,
            $data['is_active'] ?? 1
        );

        if ($stmt->execute()) {
            $id = $this->conn->insert_id;
            $stmt->close();
            return ['success' => true, 'field_id' => $id];
        }

        $error = $stmt->error;
        $stmt->close();
        return ['success' => false, 'error' => $error];
    }

    /**
     * Update a field definition
     */
    public function updateDefinition($fieldId, $data) {
        $options = null;
        if (isset($data['field_options']) && !empty($data['field_options'])) {
            $options = json_encode($data['field_options']);
        }

        $sql = "UPDATE custom_field_definitions SET
                field_name = ?, field_label = ?, field_type = ?, field_options = ?,
                category = ?, is_required = ?, display_order = ?, is_active = ?
                WHERE field_id = ?";

        $stmt = $this->conn->prepare($sql);
        $stmt->bind_param('sssssiiiii',
            $data['field_name'],
            $data['field_label'],
            $data['field_type'],
            $options,
            $data['category'],
            $data['is_required'] ?? 0,
            $data['display_order'] ?? 0,
            $data['is_active'] ?? 1,
            $fieldId
        );

        $success = $stmt->execute();
        $stmt->close();
        return ['success' => $success];
    }

    /**
     * Delete a field definition
     */
    public function deleteDefinition($fieldId) {
        // This will cascade delete all values due to FK constraint
        $sql = "DELETE FROM custom_field_definitions WHERE field_id = ?";
        $stmt = $this->conn->prepare($sql);
        $stmt->bind_param('i', $fieldId);
        $success = $stmt->execute();
        $stmt->close();
        return ['success' => $success];
    }

    // ========================================
    // Field Values
    // ========================================

    /**
     * Get all field values for a ticket
     */
    public function getValuesForTicket($ticketId) {
        $sql = "SELECT cfv.*, cfd.field_name, cfd.field_label, cfd.field_type, cfd.field_options
                FROM custom_field_values cfv
                JOIN custom_field_definitions cfd ON cfv.field_id = cfd.field_id
                WHERE cfv.ticket_id = ?
                ORDER BY cfd.display_order ASC";

        $stmt = $this->conn->prepare($sql);
        $stmt->bind_param('s', $ticketId);
        $stmt->execute();
        $result = $stmt->get_result();

        $values = [];
        while ($row = $result->fetch_assoc()) {
            if ($row['field_options']) {
                $row['field_options'] = json_decode($row['field_options'], true);
            }
            $values[$row['field_name']] = $row;
        }

        $stmt->close();
        return $values;
    }

    /**
     * Set a field value for a ticket (insert or update)
     */
    public function setValue($ticketId, $fieldId, $value) {
        $sql = "INSERT INTO custom_field_values (ticket_id, field_id, field_value)
                VALUES (?, ?, ?)
                ON DUPLICATE KEY UPDATE field_value = VALUES(field_value), updated_at = CURRENT_TIMESTAMP";

        $stmt = $this->conn->prepare($sql);
        $stmt->bind_param('sis', $ticketId, $fieldId, $value);
        $success = $stmt->execute();
        $stmt->close();
        return ['success' => $success];
    }

    /**
     * Set multiple field values for a ticket
     */
    public function setValues($ticketId, $values) {
        $results = [];
        foreach ($values as $fieldId => $value) {
            $results[$fieldId] = $this->setValue($ticketId, $fieldId, $value);
        }
        return $results;
    }

    /**
     * Delete all field values for a ticket
     */
    public function deleteValuesForTicket($ticketId) {
        $sql = "DELETE FROM custom_field_values WHERE ticket_id = ?";
        $stmt = $this->conn->prepare($sql);
        $stmt->bind_param('s', $ticketId);
        $success = $stmt->execute();
        $stmt->close();
        return ['success' => $success];
    }
}
?>