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Created Today

                

            

            

                
✓

                

                    

                    
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h

                    
Avg Resolution

                

            

        

    

    

    
    

        
        

            
🎫 Tickets

            

                
                
                    
                
                
                    
                
                
                    
                
                
                    
                
                
                    
                

                
                
                
                
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            Total: 
        


        
        

            
        

    


    
    

        Showing results for: ""
        ( ticket found)
    

    

    
    

        ╚
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Ticket List

        

            

                
                
                
                

                
                 'status', 'value' => trim($s), 'label' => 'Status: ' . trim($s)];
                    }
                }
                if (!empty($_GET['priority'])) {
                    $priorities = is_array($_GET['priority']) ? $_GET['priority'] : explode(',', $_GET['priority']);
                    foreach ($priorities as $p) {
                        $activeFilters[] = ['type' => 'priority', 'value' => trim($p), 'label' => 'Priority: P' . trim($p)];
                    }
                }
                if (!empty($_GET['category'])) {
                    $activeFilters[] = ['type' => 'category', 'value' => $_GET['category'], 'label' => 'Category: ' . $_GET['category']];
                }
                if (!empty($_GET['type'])) {
                    $activeFilters[] = ['type' => 'type', 'value' => $_GET['type'], 'label' => 'Type: ' . $_GET['type']];
                }
                if (!empty($_GET['assigned_to'])) {
                    $activeFilters[] = ['type' => 'assigned_to', 'value' => $_GET['assigned_to'], 'label' => 'Assigned To: ' . ($_GET['assigned_to'] === 'unassigned' ? 'Unassigned' : 'User #' . $_GET['assigned_to'])];
                }
                if (!empty($_GET['search'])) {
                    $activeFilters[] = ['type' => 'search', 'value' => $_GET['search'], 'label' => 'Search: "' . htmlspecialchars(substr($_GET['search'], 0, 20)) . (strlen($_GET['search']) > 20 ? '...' : '') . '"'];
                }
                ?>
                
                

                    Active Filters:
                    

                        
                        
                            
                            
                        
                        
                    

                    
                

                

                
                

                 'Ticket ID',
                    'priority' => 'Priority',
                    'title' => 'Title',
                    'category' => 'Category',
                    'type' => 'Type',
                    'status' => 'Status',
                    'created_by' => 'Created By',
                    'assigned_to' => 'Assigned To',
                    'created_at' => 'Created',
                    'updated_at' => 'Updated',
                    '_actions' => 'Actions'
                ];
                
                foreach($columns as $col => $label) {
                    if ($col === '_actions') {
                        echo "";
                    } else {
                        $newDir = ($currentSort === $col && $currentDir === 'asc') ? 'desc' : 'asc';
                        $sortClass = ($currentSort === $col) ? "sort-$currentDir" : '';
                        $sortParams = array_merge($_GET, ['sort' => $col, 'dir' => $newDir]);
                        $sortUrl = '?' . http_build_query($sortParams);
                        echo "";
                    }
                }
                ?>
             0) {
                foreach($tickets as $row) {
                    $creator = $row['creator_display_name'] ?? $row['creator_username'] ?? 'System';
                    $assignedTo = $row['assigned_display_name'] ?? $row['assigned_username'] ?? 'Unassigned';
                    echo "";

                    // Add checkbox column for admins
                    if ($GLOBALS['currentUser']['is_admin'] ?? false) {
                        echo "";
                    }

                    echo "";
                    echo "";
                    echo "";
                    echo "";
                    echo "";
                    echo "";
                    echo "";
                    echo "";
                    echo "";
                    echo "";
                    // Quick actions column
                    echo "";
                    echo "";
                }
} else {
                $colspan = ($GLOBALS['currentUser']['is_admin'] ?? false) ? '12' : '11';
                echo "";
            }
            ?>
        

        
            

                
                    
                
                $label$label

        
        
            
{$row['ticket_id']}{$row['priority']}" . htmlspecialchars($row['title']) . "{$row['category']}{$row['type']}{$row['status']}" . htmlspecialchars($creator) . "" . htmlspecialchars($assignedTo) . "" . date('Y-m-d H:i', strtotime($row['created_at'])) . "" . date('Y-m-d H:i', strtotime($row['updated_at'])) . "";
                    echo "
";
                    echo "";
                    echo "";
                    echo "";
                    echo "
";
                    echo "
";
                echo "
";
                echo "╔════════════════════════════════════════╗\n";
                echo "║                                        ║\n";
                echo "║          NO TICKETS FOUND              ║\n";
                echo "║                                        ║\n";
                echo "║    [ ]  Empty queue - all clear!      ║\n";
                echo "║                                        ║\n";
                echo "╚════════════════════════════════════════╝";
                echo "
";
                echo "