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jared a7f684626c Fix lint: make scripts/demo/router.php PSR-12 compliant; tidy demo scripts
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2026-10-03 16:59:02 -04:00
jared 051ef6c915 README: add walkthrough GIF, gallery and architecture diagram; add demo seed and capture scripts
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2026-10-03 01:02:55 -04:00
jared 13a0612f23 Fix migration runner: strip -- comments before splitting statements
A semicolon inside a SQL comment (as in 001 and 003) cut statements in half and
made those migrations fail on a fresh database.
2026-10-03 01:02:55 -04:00
22 changed files with 615 additions and 2 deletions
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@@ -9,3 +9,4 @@ uploads/*
!uploads/.htaccess
# Composer dependencies (used only by the MCP endpoint; installed at deploy time)
vendor/
scripts/demo/__pycache__/
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@@ -8,6 +8,62 @@ A feature-rich PHP-based ticketing system designed for tracking and managing dat
**Documentation**: [Wiki](https://wiki.lotusguild.org/en/Services/service-tinker-tickets)
**Design System**: [web_template](https://code.lotusguild.org/LotusGuild/web_template) — shared CSS, JS, and layout patterns for all LotusGuild apps
![Tinker Tickets walkthrough: dashboard, kanban, ticket detail with SLA timer, comments, dependencies, activity timeline, command palette and workflow designer](docs/img/demo.gif)
## Why this exists
Running a six-node Proxmox/Ceph cluster generates a steady stream of small problems: a drive with SMART warnings, a link that flaps, a certificate about to expire. Off-the-shelf helpdesks are heavyweight for that, and a plain todo list loses the history. Tinker Tickets is a small, opinionated ticketing system built for exactly this: tickets are created **automatically by monitoring** (and by hand), deduplicated so a repeating alert updates one ticket instead of flooding the queue, and every change is audited.
```mermaid
flowchart LR
hw["hwmonDaemon<br/>SMART, Ceph, temps"] -->|Bearer API| tt
gd["GANDALF<br/>network regressions"] -->|Bearer API| tt
mcp["MCP server<br/>Claude Code / agents (OAuth)"] --> tt
ui["Web UI<br/>people"] --> tt
tt{{"Tinker Tickets<br/>PHP + MariaDB"}} -->|webhook| mx["Matrix notifications"]
tt --> audit[("Audit log<br/>timeline per ticket")]
```
## Gallery
**Dashboard**: live stat cards, priority and status breakdowns, team workload and a filterable queue.
![Dashboard](docs/img/dashboard.png)
**Kanban view** with per-column counts and priority-coloured cards:
![Kanban board](docs/img/kanban.png)
**Ticket detail** with a live P1/P2 SLA timer, full metadata and a tabbed workspace:
![Ticket with SLA banner](docs/img/ticket-sla.png)
| Comments (Markdown, @mentions) | Dependencies (blocks / relates to) |
|---|---|
| ![Comments](docs/img/ticket-comments.png) | ![Dependencies](docs/img/ticket-dependencies.png) |
**Activity timeline**, derived from the audit log (creation, assignment, status changes, comments):
![Activity timeline](docs/img/ticket-activity.png)
**Command palette** (`Ctrl+K`) jumps to pages, saved filters and recently viewed tickets:
![Command palette](docs/img/command-palette.png)
**Admin tools:**
| Workflow designer | API keys (scoped, revocable) |
|---|---|
| ![Workflow designer](docs/img/admin-workflow.png) | ![API keys](docs/img/admin-api-keys.png) |
| **Audit log** | **Recurring tickets** |
| ![Audit log](docs/img/admin-audit-log.png) | ![Recurring tickets](docs/img/admin-recurring.png) |
**Light theme** (the whole app follows the [web_template](https://code.lotusguild.org/LotusGuild/web_template) theme toggle):
![Dashboard, light theme](docs/img/dashboard-light.png)
<sub>Screenshots are generated with Playwright against a throwaway local instance seeded with fictional demo data (`scripts/demo/`).</sub>
## Styling & Layout
Tinker Tickets uses the **LotusGuild Terminal Design System**. For all styling, component, and layout documentation see:
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@@ -141,9 +141,12 @@ foreach ($pending as $file) {
// DDL.
try {
// Split by semicolon but respect statements properly
// Note: This doesn't handle semicolons in strings, but our migrations are simple
// Note: This doesn't handle semicolons in strings, but our migrations are simple.
// Full-line "--" comments are stripped first so a ";" inside a comment
// can't cut a statement in half.
$sqlNoComments = preg_replace('/^\s*--.*$/m', '', $sql);
$statements = array_values(array_filter(
array_map('trim', explode(';', $sql)),
array_map('trim', explode(';', $sqlNoComments)),
function($stmt) {
// Remove comments and check if there's actual SQL
$cleaned = preg_replace('/--.*$/m', '', $stmt);
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@@ -0,0 +1,19 @@
# Demo environment (for README screenshots)
Everything here uses **fictional data only**. It spins up a throwaway MariaDB on a private socket and PHP's
built-in server, so nothing touches a real database.
```bash
D=$(mktemp -d); cp -r . $D/tinker && cp scripts/demo/router.php scripts/demo/seed.py scripts/demo/capture.py $D/
cd $D
printf 'DB_HOST=localhost\nDB_USER=root\nDB_PASS=\nDB_NAME=ticketing_system\n' > tinker/.env
mariadb-install-db --no-defaults --datadir=$D/db/data --auth-root-authentication-method=normal --skip-test-db
mariadbd --no-defaults --datadir=$D/db/data --socket=$D/db/sock --skip-networking --user=root &
mariadb --no-defaults -S $D/db/sock -e 'CREATE DATABASE ticketing_system CHARACTER SET utf8mb4'
(cd tinker && php -d mysqli.default_socket=$D/db/sock migrations/migrate.php)
python3 seed.py && mariadb --no-defaults -S $D/db/sock ticketing_system < seed.sql
php -d mysqli.default_socket=$D/db/sock -S 127.0.0.1:8300 -t tinker router.php &
python3 capture.py # screenshots + GIF -> docs/img/
```
The app trusts Authelia `Remote-User` headers, so `capture.py` sends them directly. Requires `playwright` and `pillow`.
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@@ -0,0 +1,174 @@
# flake8: noqa: E501 (demo data and canned output contain long literal lines)
import asyncio
import io
import sys
from PIL import Image
from playwright.async_api import async_playwright
import pathlib
OUT = str(pathlib.Path(__file__).resolve().parents[2] / "docs" / "img")
B = "http://127.0.0.1:8300"
H = {
"Remote-User": "alex.rivera",
"Remote-Name": "Alex Rivera",
"Remote-Email": "alex@example.com",
"Remote-Groups": "admin,employee",
}
P1 = "152847156"
CEPH = "524938499"
JS_TOP = (
"document.activeElement&&document.activeElement.blur();"
"document.documentElement.style.scrollBehavior='auto';window.scrollTo(0,0)"
)
async def ctxmk(p, theme="dark", w=1440, h=900):
b = await p.chromium.launch()
c = await b.new_context(viewport={"width": w, "height": h}, extra_http_headers=H)
await c.add_init_script(f"try{{localStorage.setItem('lt_theme','{theme}')}}catch(e){{}}")
async def avatar(route):
import re
uid = int((re.search(r"user_id=(\d+)", route.request.url) or [0, 0])[1] or 0)
ini = {1: "AR", 2: "SC", 3: "RB", 4: "JK", 5: "HW"}.get(uid, "??")
col = {1: "#ff6b00", 2: "#00d4ff", 3: "#b44aff", 4: "#00ff88", 5: "#ffc800"}.get(uid, "#888")
svg = f'<svg xmlns="http://www.w3.org/2000/svg" width="64" height="64"><rect width="64" height="64" fill="#050a10"/><text x="32" y="40" font-family="monospace" font-size="24" font-weight="700" fill="{col}" text-anchor="middle">{ini}</text></svg>'
await route.fulfill(status=200, content_type="image/svg+xml", body=svg)
await c.route("**/api/user_avatar.php*", avatar)
return b, c
async def go(pg, path, wait=3500):
await pg.goto(B + path)
await pg.wait_for_timeout(wait)
await pg.evaluate(JS_TOP)
await pg.wait_for_timeout(300)
async def tab(pg, name):
t = pg.get_by_role("tab", name=name).first
if await t.count() == 0:
t = pg.get_by_text(name, exact=False).first
await t.click(timeout=4000)
await pg.wait_for_timeout(900)
async def shots():
async with async_playwright() as p:
b, c = await ctxmk(p)
pg = await c.new_page()
await go(pg, "/", 5000)
await pg.screenshot(path=f"{OUT}/dashboard.png")
# table crop
await pg.set_viewport_size({"width": 1840, "height": 900})
await pg.wait_for_timeout(600)
await pg.evaluate("document.querySelector('.lt-tabs, [role=tablist]')?.scrollIntoView({block:'start'})")
await pg.wait_for_timeout(500)
await pg.screenshot(path=f"{OUT}/ticket-queue.png")
await pg.set_viewport_size({"width": 1440, "height": 900})
await pg.wait_for_timeout(600)
try:
await tab(pg, "Kanban")
await pg.screenshot(path=f"{OUT}/kanban.png")
print("kanban ok")
except Exception as e:
print("kanban fail", str(e)[:80])
await go(pg, "/ticket/" + P1)
await pg.screenshot(path=f"{OUT}/ticket-sla.png")
await go(pg, "/ticket/" + CEPH)
for name, fn in (
("Comments", "ticket-comments"),
("Dependencies", "ticket-dependencies"),
("Activity", "ticket-activity"),
):
try:
await tab(pg, name)
await pg.evaluate("document.querySelector('.lt-tabs, [role=tablist]')?.scrollIntoView({block:'start'})")
await pg.wait_for_timeout(500)
await pg.screenshot(path=f"{OUT}/{fn}.png")
print(fn, "ok")
except Exception as e:
print(fn, "fail", str(e)[:80])
await go(pg, "/ticket/create", 3000)
await pg.screenshot(path=f"{OUT}/new-ticket.png")
await go(pg, "/")
await pg.keyboard.press("Control+k")
await pg.wait_for_timeout(500)
await pg.keyboard.type("ticket", delay=70)
await pg.wait_for_timeout(900)
await pg.screenshot(path=f"{OUT}/command-palette.png", clip={"x": 320, "y": 60, "width": 800, "height": 460})
await pg.keyboard.press("Escape")
for path, name in (
("/admin/workflow", "admin-workflow"),
("/admin/api-keys", "admin-api-keys"),
("/admin/audit-log", "admin-audit-log"),
("/admin/recurring-tickets", "admin-recurring"),
):
await go(pg, path, 3500)
await pg.screenshot(path=f"{OUT}/{name}.png")
print(name, "ok")
await b.close()
b, c = await ctxmk(p, "light")
pg = await c.new_page()
await go(pg, "/", 5000)
await pg.screenshot(path=f"{OUT}/dashboard-light.png")
await b.close()
async def gif():
frames = []
async with async_playwright() as p:
b, c = await ctxmk(p, "dark", 1280, 720)
pg = await c.new_page()
async def snap(n=1, ms=0):
if ms:
await pg.wait_for_timeout(ms)
im = Image.open(io.BytesIO(await pg.screenshot())).convert("RGB").resize((960, 540), Image.LANCZOS)
for _ in range(n):
frames.append(im)
await go(pg, "/", 4500)
await snap(3)
await pg.mouse.wheel(0, 520)
await snap(2, 500)
try:
await tab(pg, "Kanban")
await snap(3, 300)
except Exception:
pass
await go(pg, "/ticket/" + P1, 3000)
await snap(3)
await go(pg, "/ticket/" + CEPH, 3000)
await snap(2)
for name in ("Comments", "Dependencies", "Activity"):
try:
await tab(pg, name)
await snap(3, 300)
except Exception:
pass
await go(pg, "/", 3000)
await pg.keyboard.press("Control+k")
await snap(2, 500)
for ch in "tick":
await pg.keyboard.type(ch)
await snap(1, 200)
await snap(3, 300)
await go(pg, "/admin/workflow", 3000)
await snap(3)
await b.close()
pal = [f.quantize(colors=96, method=Image.MEDIANCUT, dither=Image.NONE) for f in frames]
pal[0].save(f"{OUT}/demo.gif", save_all=True, append_images=pal[1:], duration=1100, loop=0, optimize=True)
print("gif", len(frames))
async def main():
if "gif" not in sys.argv:
await shots()
if "shots" not in sys.argv:
await gif()
asyncio.run(main())
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@@ -0,0 +1,16 @@
<?php
/**
* Router script for PHP's built-in web server, used only for the local screenshot demo.
* Serves real static files directly and sends everything else to the application's index.php.
*/
$path = parse_url($_SERVER['REQUEST_URI'], PHP_URL_PATH);
$file = __DIR__ . '/tinker' . $path;
if ($path !== '/' && is_file($file) && !str_ends_with($file, '.php')) {
return false;
}
chdir(__DIR__ . '/tinker');
require __DIR__ . '/tinker/index.php';
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@@ -0,0 +1,344 @@
# flake8: noqa: E501 (demo data and canned output contain long literal lines)
import hashlib
import json
import pathlib
import random
from datetime import datetime, timedelta
random.seed(7)
D = str(pathlib.Path(__file__).resolve().parent)
now = datetime.now().replace(microsecond=0)
def q(s):
return "'" + str(s).replace("\\", "\\\\").replace("'", "\\'") + "'"
def ts(h):
return q((now - timedelta(hours=h)).strftime("%Y-%m-%d %H:%M:%S"))
sql = []
users = [
(1, "alex.rivera", "Alex Rivera", "alex@example.com", "admin,employee", 1),
(2, "sam.chen", "Sam Chen", "sam@example.com", "employee", 0),
(3, "riley.brooks", "Riley Brooks", "riley@example.com", "employee", 0),
(4, "jordan.kim", "Jordan Kim", "jordan@example.com", "employee", 0),
(5, "hwmon-daemon", "hwmonDaemon", "", "employee", 0),
]
for u in users:
sql.append(
f"INSERT INTO users(user_id,username,display_name,email,`groups`,is_admin,last_login) VALUES({u[0]},{q(u[1])},{q(u[2])},{q(u[3])},{q(u[4])},{u[5]},{ts(1)});"
)
tr = [
("Open", "In Progress", 0, 0),
("Open", "Pending", 0, 0),
("Open", "Closed", 1, 0),
("Pending", "Open", 0, 0),
("Pending", "In Progress", 0, 0),
("Pending", "Closed", 1, 0),
("In Progress", "Pending", 0, 0),
("In Progress", "Open", 0, 0),
("In Progress", "Closed", 1, 0),
("Closed", "Open", 0, 1),
]
for a, b, c, d in tr:
sql.append(
f"INSERT INTO status_transitions(from_status,to_status,requires_comment,requires_admin) VALUES({q(a)},{q(b)},{c},{d});"
)
# (title, cat, type, status, prio, assignee, creator, age_h, desc)
T = [
(
"[storage-01][auto][hardware] Drive SN-4F21A8 has SMART issues [single-node][production][problem]",
"Hardware",
"Problem",
"Open",
2,
2,
5,
3,
"SMART reports 12 reallocated sectors and 1 pending sector on /dev/sdc.\n\n```\nReallocated_Sector_Ct 12\nCurrent_Pending_Sector 1\n```\nOSD.14 is backed by this drive. Plan a replacement in the next maintenance window.",
),
(
"[node-02][auto][hardware] CPU temperature sustained above 85C [single-node][production][problem]",
"Hardware",
"Problem",
"Open",
2,
None,
5,
5,
"15-minute average package temperature 87C (threshold 85C). Fans at 100%. Check airflow and heatsink seating.",
),
(
"[proxmox-cluster][auto][software] Ceph HEALTH_WARN: 3 slow ops on osd.9 [cluster-wide][production][problem]",
"Software",
"Problem",
"In Progress",
3,
1,
5,
26,
"`ceph health detail` reports slow BlueStore ops on osd.9. PGs remain active+clean. Triage steps in the Ceph runbook.",
),
(
"[node-03][auto][hardware] LXC storage pool above 85% usage [single-node][production][maintenance]",
"Hardware",
"Maintenance",
"Open",
3,
3,
5,
9,
"Pool plpSSDPool is at 86%. Grow or move guests before it reaches 90%.",
),
(
"[switch-02][auto][network] Link down on uplink port 14 [single-node][production][problem]",
"Network",
"Problem",
"Open",
1,
1,
5,
2,
"Port 14 (10GbE uplink to node-03) went down 2 hours ago. Traffic failed over to the backup path. Cable or SFP+ suspected.",
),
(
"[proxmox-cluster][manual][software] Upgrade Proxmox VE 8.3 to 8.4 [cluster-wide][production][upgrade]",
"Software",
"Upgrade",
"Pending",
3,
2,
1,
70,
"Rolling upgrade, one node at a time. Blocked until the Ceph warning on osd.9 is resolved.",
),
(
"[monitor-01][manual][software] Renew TLS certificate for status page [single-node][production][maintenance]",
"Software",
"Maintenance",
"In Progress",
4,
4,
1,
30,
"Certificate expires in 12 days. Renewal job failed on the DNS challenge.",
),
(
"[proxmox-cluster][manual][security] Rotate API keys used by monitoring agents [cluster-wide][production][task]",
"Security",
"Task",
"Open",
3,
1,
1,
48,
"Quarterly rotation. Keys: hwmonDaemon, gandalf, pulse workers.",
),
(
"[node-01][auto][hardware] Drive SN-88C0D2 has SMART issues [single-node][production][problem]",
"Hardware",
"Problem",
"Closed",
2,
2,
5,
150,
"Replaced during maintenance. OSD rebuilt, cluster healthy.",
),
(
"[proxmox-cluster][manual][configuration] Add Prometheus scrape target for new exporter [cluster-wide][production][task]",
"General",
"Task",
"Closed",
5,
3,
3,
200,
"Added and verified in Targets.",
),
(
"[node-02][manual][hardware] Replace failed NVMe in bay 2 [single-node][production][maintenance]",
"Hardware",
"Maintenance",
"Pending",
2,
2,
1,
52,
"Replacement ordered. Awaiting delivery.",
),
(
"[storage-01][auto][hardware] Memory ECC correctable errors increasing [single-node][production][problem]",
"Hardware",
"Problem",
"Open",
3,
None,
5,
14,
"EDAC reports 41 correctable errors on DIMM_B1 in 24 hours.",
),
(
"[proxmox-cluster][manual][software] LXC 134 has no log retention configured [single-node][production][maintenance]",
"Software",
"Maintenance",
"Open",
4,
None,
3,
96,
"Log volume grows without bound. Add retention and a compactor.",
),
(
"[backup-01][manual][software] Verify weekly offsite backup restore [single-node][production][task]",
"General",
"Task",
"In Progress",
4,
4,
1,
40,
"Restore one guest from the weekly backup and confirm it boots.",
),
(
"[switch-01][manual][network] Move camera VLAN to dedicated port group [single-node][testing][configuration]",
"Network",
"Task",
"Pending",
5,
3,
3,
120,
"Needs a maintenance window.",
),
(
"[node-03][auto][hardware] Fan 2 speed below threshold [single-node][production][problem]",
"Hardware",
"Problem",
"Closed",
3,
1,
5,
310,
"Fan replaced.",
),
(
"[proxmox-cluster][manual][software] Document UPS shutdown order [cluster-wide][production][task]",
"General",
"Task",
"Closed",
4,
2,
2,
400,
"Documented in the wiki.",
),
(
"[node-02][auto][hardware] Drive SN-1B77E4 temperature above 55C [single-node][production][problem]",
"Hardware",
"Problem",
"Open",
4,
None,
5,
6,
"Drive temperature 57C, threshold 55C.",
),
(
"[proxmox-cluster][manual][security] Review SSH access for decommissioned hosts [cluster-wide][production][task]",
"Security",
"Task",
"Pending",
3,
1,
1,
88,
"Remove stale authorized_keys entries.",
),
(
"[monitor-01][manual][software] Grafana alert rules need review [single-node][production][maintenance]",
"Software",
"Maintenance",
"Open",
4,
4,
1,
60,
"Several rules have no contact point.",
),
]
tids = []
for i, t in enumerate(T):
tid = str(100000000 + random.randint(1000000, 899999999))
tids.append(tid)
title, cat, typ, status, pr, asg, cr, age, desc = t
closed = ts(max(age - 5, 1)) if status == "Closed" else "NULL"
sql.append(
f"INSERT INTO tickets(ticket_id,title,category,type,status,description,created_at,updated_at,closed_at,priority,hash,created_by,updated_by,assigned_to) VALUES({q(tid)},{q(title)},{q(cat)},{q(typ)},{q(status)},{q(desc)},{ts(age)},{ts(max(age-3,1))},{closed},{pr},{q(hashlib.sha256(title.encode()).hexdigest())},{cr},{cr},{asg if asg else 'NULL'});"
)
sql.append(
f"INSERT INTO audit_log(user_id,action_type,entity_type,entity_id,details,created_at) VALUES({cr},'create','ticket',{q(tid)},{q(json.dumps({'title':title}))},{ts(age)});"
)
if asg:
sql.append(
f"INSERT INTO audit_log(user_id,action_type,entity_type,entity_id,details,created_at) VALUES(1,'assign','ticket',{q(tid)},{q(json.dumps({'assigned_to':{'from':'','to':users[asg-1][2]}}))},{ts(max(age-1,1))});"
)
if status != "Open":
sql.append(
f"INSERT INTO audit_log(user_id,action_type,entity_type,entity_id,details,created_at) VALUES({asg or 1},'status_change','ticket',{q(tid)},{q(json.dumps({'status':{'from':'Open','to':status}}))},{ts(max(age-2,1))});"
)
C = {
0: [
(2, "Confirmed on the node. Pulling the drive from the pool tonight and ordering a replacement.", 2),
(1, "Approved. Use the spare from the shelf, then reorder.", 1),
],
2: [
(
1,
"Slow ops are isolated to osd.9. `ceph tell osd.9 dump_historic_slow_ops` shows long waits on the DB device.",
20,
),
(2, "Marked the OSD out for now. Recovery is progressing.", 12),
],
4: [(1, "Failover worked as designed. Swapping the SFP+ module first.", 1)],
5: [(2, "Waiting for the Ceph warning to clear before starting the first node.", 30)],
6: [(4, "DNS challenge fails because the API token expired. Generated a new one.", 8)],
}
for idx, cs in C.items():
for uid, txt, age in cs:
sql.append(
f"INSERT INTO ticket_comments(ticket_id,user_name,comment_text,created_at,markdown_enabled,user_id) VALUES({q(tids[idx])},{q(users[uid-1][2])},{q(txt)},{ts(age)},1,{uid});"
)
sql.append(
f"INSERT INTO audit_log(user_id,action_type,entity_type,entity_id,details,created_at) VALUES({uid},'comment','comment','0',{q(json.dumps({'ticket_id':tids[idx]}))},{ts(age)});"
)
sql.append(
f"INSERT INTO ticket_dependencies(ticket_id,depends_on_id,dependency_type,created_by) VALUES({q(tids[5])},{q(tids[2])},'blocked_by',1);"
)
sql.append(
f"INSERT INTO ticket_dependencies(ticket_id,depends_on_id,dependency_type,created_by) VALUES({q(tids[0])},{q(tids[8])},'relates_to',1);"
)
sql.append(
f"INSERT INTO ticket_dependencies(ticket_id,depends_on_id,dependency_type,created_by) VALUES({q(tids[4])},{q(tids[14])},'relates_to',1);"
)
for tid in (tids[0], tids[2], tids[4]):
sql.append(f"INSERT INTO ticket_watchers(ticket_id,user_id) VALUES({q(tid)},1);")
for n, p, s in (
("hwmonDaemon (prod)", "hwm_9f3a", "read_write"),
("gandalf", "gnd_71c2", "read_write"),
("readonly-dashboard", "ro_55de", "read"),
):
sql.append(
f"INSERT INTO api_keys(key_name,key_hash,key_prefix,scope,created_by,last_used) VALUES({q(n)},{q(hashlib.sha256(p.encode()).hexdigest())},{q(p)},{q(s)},1,{ts(2)});"
)
sql.append(
f"INSERT INTO recurring_tickets(title_template,description_template,category,type,priority,schedule_type,schedule_day,next_run_at,created_by) VALUES('[proxmox-cluster][auto][software] Monthly patch review [cluster-wide][production][maintenance]','Review pending updates and schedule a window.','Software','Maintenance',4,'monthly',1,{ts(-200)},1);"
)
sql.append(
f"INSERT INTO recurring_tickets(title_template,description_template,category,type,priority,schedule_type,schedule_day,next_run_at,created_by) VALUES('[backup-01][auto][software] Weekly restore test [single-node][production][task]','Restore one guest and verify.','General','Task',4,'weekly',1,{ts(-60)},1);"
)
open(D + "/seed.sql", "w").write("\n".join(sql))
print(len(T), "tickets; ids sample", tids[:3])