Keyboard Navigation:
- Add J/K keys for Gmail-style ticket list navigation
- Add N key for new ticket, C for comment focus
- Add G then D for go to dashboard (vim-style)
- Add 1-4 number keys for quick status changes on ticket page
- Add Enter to open selected ticket
- Update keyboard help modal with all new shortcuts
Ticket Age Indicator:
- Show "Last activity: X days ago" on ticket view
- Visual warning (yellow pulse) for tickets idle >5 days
- Critical warning (red pulse) for tickets idle >10 days
Ticket Clone Feature:
- Add "Clone" button on ticket view
- Creates copy with [CLONE] prefix in title
- Preserves description, priority, category, type, visibility
- Automatically creates "relates_to" dependency to original
Active Filter Badges:
- Show visual badges above ticket table for active filters
- Click X on badge to remove individual filter
- "Clear All" button to reset all filters
- Color-coded by filter type (status, priority, search)
Visual Enhancements:
- Add keyboard-selected row highlighting for J/K navigation
- Smooth animations for filter badges
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
Replace exception getMessage() exposure with generic error messages
to prevent internal information disclosure. Errors are now logged
with full details while clients receive sanitized responses.
Affected endpoints:
- add_comment, update_comment, delete_comment
- update_ticket, export_tickets
- generate_api_key, revoke_api_key
- manage_templates, manage_workflows, manage_recurring
- custom_fields, get_users
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Consolidate all 20 API files to use centralized Database helper
- Add optimistic locking to ticket updates to prevent concurrent conflicts
- Add caching to StatsModel (60s TTL) for dashboard performance
- Add health check endpoint (api/health.php) for monitoring
- Improve rate limit cleanup with cron script and efficient DirectoryIterator
- Enable rate limit response headers (X-RateLimit-*)
- Add audit logging for workflow transitions
- Log Discord webhook failures instead of silencing
- Fix visibility check on export_tickets.php
- Add database migration system with performance indexes
- Fix cron recurring tickets to use assignTicket method
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Add ErrorHandler class for consistent error handling and logging
- Provides methods for common error responses (401, 403, 404, 422, 500)
- Includes error logging to temp directory
- Update get_template.php to use ErrorHandler (example migration)
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Add CacheHelper for file-based caching with TTL support
- Add Database helper for centralized connection management
- Update WorkflowModel to cache status transitions (10 min TTL)
- Update UserPreferencesModel to cache user prefs (5 min TTL)
- Update manage_workflows.php to clear cache on changes
- Update get_users.php to use Database helper (example migration)
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
Template fixes:
- Fixed column name mismatch: use 'default_priority' instead of 'priority'
- Updated manage_templates.php API INSERT and UPDATE queries
- Updated TemplatesView.php to use correct field name in PHP and JS
CSS improvements for .setting-row:
- Better flexbox layout with flex-wrap for responsiveness
- Proper styling for inputs, selects, and textareas in setting rows
- Labels now align to top (better for textareas)
- Added focus states with amber glow effect
- Improved checkbox styling within setting rows
- Better mobile responsive behavior (stacked layout)
- Updated cache version to 20260126a
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Add comment edit/delete functionality (owner or admin can modify)
- Add edit/delete buttons to comments in TicketView
- Create update_comment.php and delete_comment.php API endpoints
- Add updateComment() and deleteComment() methods to CommentModel
- Show "(edited)" indicator on modified comments
- Add migration script for updated_at column
- Auto-link URLs in plain text comments (non-markdown)
- Add markdown table support with proper HTML rendering
- Preserve code blocks during markdown parsing
- Fix mobile UI elements showing on desktop (add display:none defaults)
- Add mobile styles for CreateTicketView form elements
- Stack status-priority-row on mobile devices
- Update cache busters to v20260124e
- Update Claude.md and README.md documentation
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
Bug fixes:
- Fix ticket ID extraction using URLSearchParams instead of split()
- Add error handling for query result in get_users.php
- Make Discord webhook URLs dynamic (use HTTP_HOST)
Code cleanup:
- Remove debug console.log statements from dashboard.js and ticket.js
- Add getTicketIdFromUrl() helper function to both JS files
Documentation:
- Update Claude.md: fix web server (nginx not Apache), add new notes
- Update README.md: add keyboard shortcuts, update setup instructions
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Add admin dropdown menu in dashboard header with links to all admin pages
- Fix template modal: larger size (800px), responsive grid, type/priority dropdowns
- Fix recurring tickets modal: add Type and Assign To fields, larger size
- Make dashboard stat cards clickable for quick filtering
- Fix user-activity query (remove is_active requirement)
- Add table existence check in ticket_dependencies API
- Fix table overflow on dashboard
- Update Claude.md and README.md with current project status
- Remove migrations directory (all migrations completed)
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Completely rewrote README with all new features and admin routes
- Cleaned up remaining migration files
- Added detailed PHP error/exception handlers to dependencies API
to help debug the 500 error
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Add detailed error handling in DependencyModel (throw exceptions on failure)
- Add try-catch in ticket_dependencies.php to catch query errors
- Remove all old migrations (001-014) that have already been run
- Keep only new feature migrations (015-018) for reference
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Fix AuditLogModel instantiation with proper $conn parameter
- Fix log() call parameter order (details should be array, not ipAddress)
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Add session status check
- Remove broken AuditLogModel call without $conn in CSRF check
- Fix AuditLogModel instantiation with proper $conn parameter
- Fix log() call to pass array instead of JSON string for details
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Add session status check before starting session
- Add error reporting settings for debugging
- Prevents potential session conflicts with RateLimitMiddleware
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
The AuditLogModel was being instantiated without required $conn parameter
when logging CSRF failures, causing a 500 error.
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Remove is_active filter from get_users.php (column doesn't exist)
- Fix ticket ID validation regex in upload_attachment.php (9-digit format)
- Fix createSettingsModal reference to use openSettingsModal from settings.js
- Add error handling for dependencies tab to prevent infinite loading
- Add try-catch wrapper to ticket_dependencies.php API
- Make export dropdown visible only when tickets are selected
- Export only selected tickets instead of all filtered tickets
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
- Add CSRF validation to user_preferences.php
- Protects POST and DELETE methods
- Completes CSRF protection for all API endpoints
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
- Add CSRF validation to assign_ticket.php
- Add CSRF validation to saved_filters.php
- Supports POST, PUT, and DELETE methods
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Fixed multiple critical issues reported by user:
1. **API Configuration Errors:**
- Fixed all API files to use correct config path (config/config.php instead of config/db.php)
- Fixed: get_users.php (bulk assign dropdown now loads users)
- Fixed: get_template.php (templates now load correctly)
- Fixed: bulk_operation.php (bulk operations now work)
- Fixed: assign_ticket.php (manual assignment now works)
2. **Dark Mode Improvements:**
- Added dark mode support for Activity tab content
- Ensured proper text and background colors in dark mode
All APIs now properly:
- Load configuration from config/config.php
- Use correct session variables ($_SESSION['user']['user_id'])
- Create and close database connections properly
- Return proper JSON responses
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Fixed critical bug in assign_ticket.php that was causing JSON parsing errors:
- Fixed authentication check to use correct session variable ($_SESSION['user']['user_id'])
- Added missing database connection initialization
- Added proper connection cleanup (close)
- Updated all references to use correct session variable
- Changed require paths to use dirname(__DIR__) for consistency
This resolves the "Failed to execute 'json' on 'Response': Unexpected end of JSON input" error that occurred when assigning tickets.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Add comprehensive bulk operations system for admins:
- Created BulkOperationsModel.php with operation tracking and processing
- Added bulk_operation.php API endpoint for bulk operations
- Created get_users.php API endpoint for user dropdown in bulk assign
- Updated DashboardView.php with checkboxes and bulk actions toolbar
- Added JavaScript functions for:
- Select all/clear selection
- Bulk close tickets
- Bulk assign tickets
- Bulk change priority
- Added comprehensive CSS for bulk actions toolbar and modals
- All bulk operations are admin-only (enforced server-side)
- Operations tracked in bulk_operations table with audit logging
- Supports bulk_close, bulk_assign, and bulk_priority operations
Admins can now select multiple tickets and perform batch operations, significantly improving workflow efficiency.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Add ticket template system for quick ticket creation:
- Created TemplateModel.php with full CRUD operations for templates
- Added get_template.php API endpoint to fetch template data
- Updated TicketController to load templates in create() method
- Modified CreateTicketView.php to include template selector dropdown
- Added loadTemplate() JavaScript function to populate form fields
- Templates include: title, description, category, type, and default priority
- Database already seeded with default templates (Hardware Failure, Software Installation, Network Issue, Maintenance Request)
Users can now select from predefined templates when creating tickets, speeding up common ticket creation workflows.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Add comprehensive workflow management system for ticket status transitions:
- Created WorkflowModel.php for managing status transition rules
- Updated TicketController.php to load allowed transitions for each ticket
- Modified TicketView.php to display dynamic status dropdown with only allowed transitions
- Enhanced api/update_ticket.php with server-side workflow validation
- Added updateTicketStatus() JavaScript function for client-side status changes
- Included CSS styling for status select dropdown with color-coded states
- Transitions can require comments or admin privileges
- Status changes are validated against status_transitions table
This feature enforces proper ticket workflows and prevents invalid status changes.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
- Add assigned_to column support in TicketModel with assignTicket() and unassignTicket() methods
- Create assign_ticket.php API endpoint for assignment operations
- Update TicketController to load user list from UserModel
- Add assignment dropdown UI in TicketView
- Add JavaScript handler for assignment changes
- Integrate with audit log for assignment tracking
Users can now assign tickets to team members via dropdown selector.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
