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Fix: Resolve ticket assignment JSON error

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Fixed critical bug in assign_ticket.php that was causing JSON parsing errors:

- Fixed authentication check to use correct session variable ($_SESSION['user']['user_id'])
- Added missing database connection initialization
- Added proper connection cleanup (close)
- Updated all references to use correct session variable
- Changed require paths to use dirname(__DIR__) for consistency

This resolves the "Failed to execute 'json' on 'Response': Unexpected end of JSON input" error that occurred when assigning tickets.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
Jared Vititoe
2026-01-01 19:07:56 -05:00
parent ac094c8706
commit 47775e19c7
1 changed files with 25 additions and 8 deletions
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33
api/assign_ticket.php
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@@ -1,17 +1,19 @@
<?php
session_start();
require_once '../config/db.php';
require_once '../models/TicketModel.php';
require_once '../models/AuditLogModel.php';
require_once dirname(__DIR__) . '/config/db.php';
require_once dirname(__DIR__) . '/models/TicketModel.php';
require_once dirname(__DIR__) . '/models/AuditLogModel.php';
header('Content-Type: application/json');
// Check authentication
if (!isset($_SESSION['user_id'])) {
if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
echo json_encode(['success' => false, 'error' => 'Not authenticated']);
exit;
}
$userId = $_SESSION['user']['user_id'];
// Get request data
$data = json_decode(file_get_contents('php://input'), true);
$ticketId = $data['ticket_id'] ?? null;
@@ -22,21 +24,36 @@ if (!$ticketId) {
exit;
}
// Create database connection
$conn = new mysqli(
$GLOBALS['config']['DB_HOST'],
$GLOBALS['config']['DB_USER'],
$GLOBALS['config']['DB_PASS'],
$GLOBALS['config']['DB_NAME']
);
if ($conn->connect_error) {
echo json_encode(['success' => false, 'error' => 'Database connection failed']);
exit;
}
$ticketModel = new TicketModel($conn);
$auditLogModel = new AuditLogModel($conn);
if ($assignedTo === null || $assignedTo === '') {
// Unassign ticket
$success = $ticketModel->unassignTicket($ticketId, $_SESSION['user_id']);
$success = $ticketModel->unassignTicket($ticketId, $userId);
if ($success) {
$auditLogModel->log($_SESSION['user_id'], 'unassign', 'ticket', $ticketId);
$auditLogModel->log($userId, 'unassign', 'ticket', $ticketId);
}
} else {
// Assign ticket
$success = $ticketModel->assignTicket($ticketId, $assignedTo, $_SESSION['user_id']);
$success = $ticketModel->assignTicket($ticketId, $assignedTo, $userId);
if ($success) {
$auditLogModel->log($_SESSION['user_id'], 'assign', 'ticket', $ticketId, ['assigned_to' => $assignedTo]);
$auditLogModel->log($userId, 'assign', 'ticket', $ticketId, ['assigned_to' => $assignedTo]);
}
}
$conn->close();
echo json_encode(['success' => $success]);