body::before and body::after are used for background grid/gradient effects.
Adding lt-scanlines to body caused ::after conflict (higher specificity) and
put the scanline overlay at z-index 9998, above the header at z-index 300.
Move lt-scanlines to a dedicated fixed div so pseudo-elements don't conflict
and the header remains fully visible.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Sync base.css + base.js from web_template (adds lt-scanlines,
lt-cursor, lt-radar, lt-display-field, --font-crt/VT323 token)
- Add VT323 to Google Fonts link in layout_header.php
- Add lt-scanlines to <body> — CRT scanline overlay, light-mode suppressed
- Replace custom .editable-metadata:disabled CSS override in ticket.css
with the canonical .lt-display-field class from base.css
- Switch Priority/Category/Type/Visibility selects and visibility-group
checkboxes in TicketView.php from disabled attribute to lt-display-field
- Update toggleEditMode() in ticket.js to add/remove lt-display-field
instead of toggling the disabled attribute
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Root cause: DashboardView.php and dashboard.js both had a global
document.addEventListener('click') handler handling the same bulk-assign
and quick-assign actions. Every click fired both handlers, creating two
modals and two API fetches that both appended to the same select element.
Fix: Remove duplicate cases (bulk-*, navigate, view-ticket, quick-*,
set-view-mode, toggle-*, clear-selection) from DashboardView.php's inline
handler. dashboard.js already handles all of these correctly.
Also replace <select> with lt.combobox in both bulk-assign and
quick-assign modals so large user lists are searchable instead of a
long scrolling dropdown.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Use white-space:pre-wrap on description view div so newlines and multiple
spaces are preserved natively — no <br> replacement, ASCII art aligns
correctly since body is already monospace (JetBrains Mono).
Override opacity:1 on readonly API key input so generated keys are fully
readable instead of being faded to 0.45 by base.css [readonly] rule.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Root cause: disabled textarea gets opacity:0.45 + color:var(--text-muted) from
base.css, making it near-invisible on OLED (true-black background).
Fix:
- TicketView: add #ticketDescriptionView (div.lt-markdown) alongside the textarea;
textarea is now hidden by default (style="display:none"), view div is shown
- ticket.js: renderDescriptionView() renders raw text via parseMarkdown() or nl2br;
showDescriptionView() / showDescriptionEdit() swap between them;
toggleEditMode() calls showDescriptionEdit() when entering edit, and
renderDescriptionView() + showDescriptionView() when returning to read mode
- ticket.css: .ticket-description-view sets full-contrast text-primary/secondary
colors, min-height, and line-height for comfortable reading
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Ticket watchers:
- api/watch_ticket.php: GET (watch state) + POST (watch/unwatch toggle)
- index.php: route for /api/watch_ticket.php
- TicketView: WATCH/UNWATCH button with live state fetch and toggle
- NotificationHelper::notifyWatchers(): fetches watchers from DB, resolves
Matrix IDs via Synapse, fires notification to watchers + global list
- add_comment.php, update_ticket.php: call notifyWatchers on comment and
status-change events respectively
Fulltext search:
- TicketModel::hasFulltextIndex(): detects FULLTEXT index via information_schema
- getAllTickets(): uses MATCH...AGAINST when fulltext index exists, LIKE fallback
when not yet applied — zero-downtime rollout
Single-query pagination:
- getAllTickets() replaces separate COUNT + SELECT with COUNT(*) OVER() window
function — one round trip to DB per page load instead of two
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- CreateTicketView: "Link as duplicate" button on each duplicate result;
stores chosen ticket ID in hidden field, auto-creates duplicates dependency
after ticket is saved (TicketController)
- migrations/004: ticket_watchers table (ticket_id, user_id primary key)
- migrations/005: FULLTEXT index on tickets(title, description) for fast
relevance search replacing LIKE scan
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Comment pagination:
- CommentModel: add getCommentCount(), paginated getCommentsByTicketId()
with getThreadedCommentsPaged() for threading + LIMIT/OFFSET
- TicketController: load first 50 root comments + total count on page load
- api/get_comments.php: new AJAX endpoint for Load More (index.php routed)
- TicketView: Load More button + buildCommentEl() JS renderer for AJAX comments;
passes totalComments/commentOffset/isAdmin to window.ticketData
Matrix integration:
- NotificationHelper: add sendStatusChangeNotification(), sendCommentNotification(),
sendMentionNotification(), sendAssignmentNotification() alongside existing
sendTicketNotification(); internal fire() helper replaces duplicated cURL logic
- SynapseHelper: new helper that resolves SSO usernames → Matrix IDs by querying
Synapse Admin REST API directly (no caching, no stale data)
- config.php: add SYNAPSE_ADMIN_URL, SYNAPSE_ADMIN_TOKEN, MATRIX_NOTIFY_COMMENTS,
MATRIX_NOTIFY_ASSIGNMENTS config keys (all from .env)
- api/update_ticket.php: fire status-change notification after successful save
- api/add_comment.php: resolve @mentioned usernames via SynapseHelper and fire
mention notification; fire general comment notification when MATRIX_NOTIFY_COMMENTS=1
- api/assign_ticket.php: fire assignment notification (resolves assignee via Synapse)
when MATRIX_NOTIFY_ASSIGNMENTS=1
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Optimistic locking:
- TicketView now includes updated_at in window.ticketData
- ticket.js saveTicket() sends expected_updated_at on every save so
the server can detect concurrent edits
- On conflict response, shows a clear toast: "ticket was modified by
someone else while you were editing — reload to see latest version"
- On success, syncs window.ticketData.updated_at from server response
so subsequent saves use the correct lock key
- update_ticket.php now returns updated_at in success response
Visibility audit log:
- updateVisibility() result is now checked; on success, logs a delta
entry to the audit trail with from/to visibility and groups so the
timeline shows who changed visibility and when
Full ticket export:
- export_tickets.php now accepts format=full with a single ticket_id
- Produces a JSON file containing ticket fields, flat comment list
(with author, timestamps, text), and the full audit timeline
- Access-controlled: respects canUserAccessTicket() before exporting
- EXPORT button added to ticket toolbar linking directly to the endpoint
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Bug fixes:
- bulk-delete action called undefined bulkDelete() — wired to the
existing showBulkDeleteModal() so the confirmation modal actually shows
UX:
- Template loader now checks for existing title/description and asks
for confirmation before overwriting user-typed content
- Visibility select shows a dynamic hint paragraph that updates when
the user changes the selection (public/internal/confidential)
Architecture:
- TICKET_STATUSES added to config as single source of truth; all
hardcoded ['Open','Pending','In Progress','Closed'] arrays in
DashboardView now read from config; bulk-status modal in dashboard.js
reads window.TICKET_STATUSES (set from PHP) with array fallback
- ASSET_VERSION now auto-computed from max mtime of dashboard/ticket
CSS+JS files so browsers always pick up changes on deploy; manual
override still available via ASSET_VERSION in .env
- Removed 10 dead standalone stat methods from StatsModel (getOpenTicketCount,
getClosedTicketCount, getTicketsByPriority, etc.) — all superseded by
the consolidated fetchAllStats() queries, never called externally
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
P1-A: Fix CSP - add fonts.googleapis.com to style-src, fonts.gstatic.com to font-src
P1-B: CSRF token rotation - add rotateToken() to CsrfMiddleware; bootstrap.php rotates
after successful validation and stores in $GLOBALS['_new_csrf_token']; add
apiRespond() helper to append token to responses; lt.api interceptor in
layout_footer.php auto-updates window.CSRF_TOKEN from responses
P1-C: Styled 403/404 error views with TDS layout instead of raw text; index.php now
uses requireAdmin() helper eliminating 7 duplicated guard blocks (P3-D)
P2-A: Remove duplicate JS-generated keyboard help modal from keyboard-shortcuts.js;
'?' key now routes to static #lt-keys-help modal in footer
P2-B: Asset versioning driven by config ASSET_VERSION key; base.css and base.js get
?v= cache-busting in layout_header.php
P2-C: Add data-theme="dark" to <html> tag to prevent FOUC on light-mode users
P2-E: Escape status value in dashboard.js hover preview class attribute via lt.escHtml()
P2-F: Replace bespoke showLoadingOverlay() with lt-spinner / lt-loading-text from
base.css; add .lt-loading-overlay wrapper CSS to dashboard.css
P2-G: Add keyboard-shortcuts.js to all 7 admin views so J/K nav and ? help work
P3-A: APP_NAME, APP_SUBTITLE, APP_VERSION driven from config.php; layout header/footer
use config values instead of hardcoded strings
P3-G: Replace custom initTableSorting() with lt.sortTable.init() which manages aria-sort
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
CSS:
- ticket.css: use combined .comment.thread-depth-N selectors to resolve the
margin-left conflict between .comment-reply and .thread-depth-N classes
dashboard.js:
- Remove legacy initStatusFilter() (superseded by TDS v1.2 sidebar filters)
- Remove initTableSorting() call (client-side sort conflicts with server ?sort=)
- Remove quickSave() + saveTicket() (old hamburger-menu ticket page functions)
- Remove global loadTemplate() (duplicate of IIFE-scoped version in CreateTicketView)
- Remove generateSkeletonRows/Comments/Stats helpers (never called, used
unregistered CSS class names like .skeleton-row-tr)
- Remove "force dark mode" lines that overrode the user theme preference
- Fix non-TDS CSS classes in modal templates: text-center → style, text-green →
lt-text-cyan, mb-half → lt-mb-xs, modal-warning-text → lt-text-danger
Admin views:
- RecurringTicketsView: replace innerHTML += loop with createElement/appendChild
(avoids serial DOM re-parsing on each iteration)
- AuditLogView: add htmlspecialchars() to action_type option values (consistency)
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- TicketController::create: validate csrf_token from POST before processing
- CreateTicketView: emit hidden csrf_token field; replace innerHTML duplicate
list with DOM methods to prevent any XSS path; guard checkDuplicates() with
lt.api availability check
- index.php audit-log: allowlist action_type; validate date_from/date_to as
YYYY-MM-DD before passing to query
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Before: entire ticket data was logged and shown in the activity tab.
After: compare old vs new values before saving; log only fields that
actually changed as { field: { from: '...', to: '...' } } pairs.
- TicketController.php: fetch old ticket before update, compute delta
- api/update_ticket.php: same fix for the API endpoint (currentTicket
already fetched for auth, reuse it for delta comparison)
- TicketView.php: render delta format as "Field: old → new" with color;
truncate long values (description) at 60 chars; keep legacy flat format
as fallback for older log entries
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- base.css: add .lt-main.lt-container combined selector (specificity 0,2,0)
to prevent responsive .lt-container padding shorthand from overriding
the fixed-header clearance padding-top — affected all viewports < 1280px
- base.css: add .is-hidden { display: none !important } globally; it was
only defined in ticket.css so dashboard ticketPreview popup rendered
as a green box at 0,0 on page load instead of being hidden
- CreateTicketView.php: add dashboard.css to pageStyles so create-ticket-
meta-grid, lt-form-hint, visibility-groups-list, duplicate-list classes
are available (they were undefined when only ticket.css was loaded)
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- base.css: add --lt-border/--lt-surface aliases so dashboard.css respects
theme instead of using hardcoded fallback colors
- base.css: add lt-select-sm/lt-input-sm compact size variants (used in 15+
places), lt-msg-danger alias for lt-msg-error, lt-form-hint--warn,
lt-font-mono utility class
- audit_log.php: cap ?limit= at 500 to prevent DoS via oversized queries
- ApiKeysView.php: replace deprecated execCommand('copy') with lt.copy();
add integer casts on api_key_id in id attr and data-id
- AuditLogView.php: rebuild pagination with windowed prev/next/ellipsis
pattern matching DashboardView; integer cast on user_id select option
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- base.css: add width:100%+min-width:0 to .lt-main so flex column body
doesn't shrink content due to margin:0 auto from .lt-container
- layout_header.php: restructure mobile nav drawer to match web_template
exactly (nav-drawer-links nav, direct <a> links, section div, no ul/li
wrapper, overlay after drawer); fix lt-nav-overlay id mismatch with
base.js; rename lt-header-username -> lt-header-user (matches CSS);
add JSON_HEX_TAG to all inline json_encode calls (closes </script> XSS)
- base.css: add lt-kv-row/label/value aliases (display:contents pattern
used in web_template v1.2 kv-grid); add lt-badge-sm variant
- Admin views: add missing .catch() on editField/editRecurring/loadUsers;
add JSON_HEX_TAG to json_encode in TemplatesView/WorkflowDesignerView
- TicketView: add JSON_HEX_TAG to all ticket-data json_encode calls
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- layout_footer.php: add lt-footer with context-sensitive keyboard hint bar
([ ~ ] HOME | [ / ] SEARCH | [ + ] NEW | [ * ] CFG | [ ? ] HELP)
Context adapts for dashboard, ticket, and admin pages
- layout_footer.php: wire show-keyboard-help and open-settings for all pages
- base.css: body { display:flex; flex-direction:column } + lt-main { flex:1 }
so footer sticks to bottom of viewport on short pages
- base.css: add lt-flex-gap-xs/sm/md/lg and lt-flex-align-start/center/end
(were used across all views but never defined — causing broken layouts)
- base.css: add --lt-danger/amber/cyan/success/text-primary CSS variables
(referenced in ticket.css and dashboard.css fallbacks but never declared)
- base.css: add lt-text-danger/warning/success/info/primary utility classes
(used in TicketView, DashboardView, admin views but not defined in base.css)
- DashboardView.php: remove ascii-banner.js (loaded but never called)
- TemplatesView.php: fix priority badge from lt-p* to lt-chip component
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Full application redesign using Terminal Design System v1.2 (lt-* class
system). Introduces shared layout_header/footer partials, upgrades
base.css/base.js to TDS v1.2, and rewrites all views (Dashboard, Ticket,
CreateTicket, and all 7 admin views) with lt-frame, lt-table, lt-modal,
lt-stats-grid, lt-kv-grid, and data-action event delegation patterns.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
DashboardView.php:
- Table status column: replace status-{slug} with lt-status lt-status-{slug} for consistent [● Status] bracket decoration from base.css
- Table priority column: replace raw number with lt-priority lt-p{N} empty span for [▲▲ P1 CRITICAL] style badges
dashboard.js:
- Kanban card priority badge: replace card-priority p{N} with lt-priority lt-p{N} to use the design system badge
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- ticket.js: replace custom formatFileSize() with lt.bytes.format() from web_template base.js; remove the now-redundant local function
- DashboardView.php: add id="tickets-table" and wire lt.tableNav.init() for j/k/Enter keyboard row navigation
- DashboardView.php: add lt-stat-card class + data-filter-key/data-filter-val to open/critical/closed stat cards; wire lt.statsFilter.init() + window.lt_onStatFilter so clicking a stat card filters the ticket list
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Replace style.display with .is-hidden classList in ApiKeysView, CustomFieldsView, RecurringTicketsView
- Convert boot overlay fade-out from style.opacity to .boot-overlay--fade-out CSS class
- Add .boot-overlay--fade-out rule to dashboard.css
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Switch tab show/hide from style.display to .tab-content.active CSS class
- Convert visibilityGroupsField, markdownPreview, uploadProgress to use .is-hidden class
- Replace comment text div style.display with classList.add/remove('is-hidden')
- Add .is-hidden utility class to ticket.css
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Replace stat-card cursor:pointer inline style with CSS rule
- Convert view toggle (table/card) to use .is-hidden CSS class
- Convert bulk-actions and export-dropdown to use .is-visible class
- Add .is-hidden/.is-visible utility rules to dashboard.css
- Remove duplicate lt.keys.initDefaults() call from dashboard.js
- Remove redundant setTimeout from view mode restore
- Add lt.keys.initDefaults() to dashboard.js (was missing entirely)
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- htmlspecialchars() on category, type, status in table rows
- htmlspecialchars() on data-status attributes in quick-action buttons
- Restrict $currentDir to 'asc'|'desc' to prevent class injection
- htmlspecialchars() on all http_build_query URLs in pagination and sort headers
- htmlspecialchars() on AuditLogView pagination URLs
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Replace all 8 showToast() calls in ApiKeysView.php with lt.toast.*
— all toast calls in the codebase now use lt.toast directly
- Add .duplicate-list, .duplicate-meta, .duplicate-hint CSS classes to
dashboard.css; replace inline styles in duplicate detection JS with them
- Add dashboardAutoRefresh() using lt.autoRefresh — reloads page every
5 minutes, skipping if a modal is open or user is typing in an input
- Add REFRESH button to dashboard header that triggers lt.autoRefresh.now()
for immediate manual refresh with timer restart
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Add .inline-error and .inline-warning utility classes to dashboard.css
with correctly-matched terminal palette rgba values (replaces off-palette
rgba(231,76,60,0.1) and rgba(241,196,15,0.1))
- Add .key-generated-alert class for the new API key display frame
- Add base .dependency-item, .dependency-group h4, .dependency-item a,
.dependency-title, .btn-small overrides to ticket.css
- Remove all inline styles from the dependency list template in ticket.js
— layout, colors, and sizing now come from CSS classes
- Update CreateTicketView.php and ApiKeysView.php to use the new classes
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Add data-ts attributes to TicketView.php: ticket created/updated
header, comment dates (inner span to preserve edited indicator),
and all activity timeline dates
- Add initRelativeTimes() to ticket.js using lt.time.ago(); runs on
DOMContentLoaded and every 60s to keep relative times current
- Attachment dates now use lt.time.ago() with full date in title attr
and ts-cell span for periodic refresh
- Replace all 11 showToast() calls in ticket.js with lt.toast.* directly,
removing reliance on the backwards-compat shim for these paths
- Add span.ts-cell and td.ts-cell CSS to both dashboard.css and ticket.css:
dotted underline + cursor:help signals the title tooltip is available
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Add data-ts attributes to table and card view date cells so JS can
convert them to relative time ("2h ago") while keeping the full date
in the title attribute for hover tooltips
- Add initRelativeTimes() in dashboard.js using lt.time.ago(); runs on
DOMContentLoaded and refreshes every 60s so times stay current
- Fix table sort for date columns to read data-ts attribute instead of
text content (which is now relative and not sortable as a date)
- Update README: add base.css/base.js/utils.js to project structure,
fix ascii-banner.js description, expand keyboard shortcuts table,
add developer notes for lt.time and boot sequence behavior
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
- Remove collapsible ASCII banner from dashboard (was cluttering the UI)
- Show ASCII banner in the boot overlay on first session visit, above
the boot messages, with a 400ms pause before messages begin
- Add scroll fade indicator (green-tinted gradient edges) to .table-wrapper
so users can see when the table is horizontally scrollable
- Fix null guards for tab switcher in ticket.js (tabEl, activeBtn)
- Fix Reset → RESET uppercase in AuditLogView and UserActivityView
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
CSS fixes:
- Fix [ ] brackets appearing below button text by replacing display:inline-flex
with display:inline-block + white-space:nowrap on .btn — removes cross-browser
flex pseudo-element inconsistency as root cause
- Remove conflicting .btn::before ripple block (position:absolute was overriding
bracket content positioning)
- Remove overflow:hidden from .btn which was clipping bracket content
- Fix body::after duplicate rule causing GPU layer blink (second position:fixed
rule re-created compositor layer, overriding display:none suppression)
- Replace all transition:all with scoped property transitions in dashboard.css,
ticket.css, base.css (prevents full CSS property evaluation on every hover)
- Convert pulse-warning/pulse-critical keyframes from box-shadow to opacity
animation (GPU-composited, eliminates CPU repaints at 60fps)
- Fix mobile *::before/*::after blanket content:none rule — now targets only
decorative frame glyphs, preserving button brackets and status indicators
- Remove --terminal-green-dim override that broke .lt-btn hover backgrounds
JS fixes:
- Fix all lt.lt.toast.* double-prefix instances in dashboard.js
- Add null guard before .appendChild() on bulkAssignUser select
- Replace all remaining emoji with terminal bracket notation (dashboard.js,
ticket.js, markdown.js)
- Migrate all toast.*() shim calls to lt.toast.* across all JS files
View fixes:
- Remove hardcoded [ ] brackets from .btn buttons (CSS now adds them)
- Replace all emoji with terminal bracket notation in all views and admin views
- Add missing CSP nonces to AuditLogView.php and UserActivityView.php script tags
- Bump CSS version strings to ?v=20260319b for cache busting
Security fixes:
- update_ticket.php: add authorization check (non-admins can only edit their own
or assigned tickets)
- add_comment.php: validate and cast ticket_id to integer with 400 response
- clone_ticket.php: fix unconditional session_start(), add ticket ID validation,
add internal ticket access check
- bulk_operation.php: add HTTP 401/403 status codes on auth failures
- upload_attachment.php: fix missing $conn arg in AttachmentModel constructor
- assign_ticket.php: add ticket existence check and permission verification
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
/web_template/ path was being intercepted by the auth proxy at
t.lotusguild.org returning HTML instead of the actual files. Moving
base.js and base.css into /assets/js/ and /assets/css/ where static
assets are already served correctly. Updated all 10 view files and
deploy.sh accordingly.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Wraps all lt.keys.initDefaults() calls in `if (window.lt)` guards across
6 view files. Adds `if (!window.lt) return` bail-out in keyboard-shortcuts.js
and `if (window.lt)` guard in settings.js DOMContentLoaded handler.
This prevents TypeError crashes when /web_template/base.js returns 404,
which was causing the admin menu click delegation to never register.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Security:
- Fix IDOR in delete/update comment (add ticket visibility check)
- XSS defense-in-depth in DashboardView active filters
- Replace innerHTML with DOM construction in toast.js
- Remove redundant real_escape_string in check_duplicates
- Add rate limiting to get_template, download_attachment, audit_log,
saved_filters, user_preferences endpoints
Bug fixes:
- Session timeout now reads from config instead of hardcoded 18000
- TicketController uses $GLOBALS['config'] instead of duplicate .env parsing
- Add DISCORD_WEBHOOK_URL to centralized config
- Cleanup script uses hashmap for O(1) ticket ID lookups
Dead code removal (~100 lines):
- Remove dead getTicketComments() from TicketModel (wrong bind_param type)
- Remove dead getCategories()/getTypes() from DashboardController
- Remove ~80 lines dead Discord webhook code from update_ticket API
Consolidation:
- Create api/bootstrap.php for shared API setup (auth, CSRF, rate limit)
- Convert 6 API endpoints to use bootstrap
- Extract escapeHtml/getTicketIdFromUrl into shared utils.js
- Batch save for user preferences (1 request instead of 7)
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
jared