Commit Graph
96 Commits
Author SHA1 Message Date
jaredandClaude Sonnet 5 d84d8fae58 Make SLA priority-alert banner update live on priority change (#64)
The P1/P2 SLA breach banner and progress bar were rendered server-side
at page load and never touched again. Changing a ticket's priority in
edit mode (P1->P3 or P3->P1) left the banner in a stale state —
showing/counting for a priority that no longer applied — until the
page was reloaded.

Moved the banner's render/update/teardown logic into a reusable
renderSlaBanner() in ticket.js (verified via jsdom against real
DOM: creates the banner for P1/P2, removes it when priority drops
below P2 or the ticket is closed, and re-creates it including the
already-breached state when priority is raised into P1/P2 range).
The priority-change handler now calls it after a successful update,
and the initial page load calls it once instead of relying on
duplicated server-rendered markup + inline script.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_015nCxwFFsy8ouMWzn56rPVP
2026-09-08 20:57:10 -04:00
jaredandClaude Sonnet 5 6eefeafcbf Fix avatar color drift between PHP and JS (#31)
The JS side claimed to "mirror the PHP crc32 % 4 logic" but actually
implemented a different rolling hash (classic String.hashCode()-style),
so the same display name could get different avatar colors depending
on whether a comment was server-rendered or client-rendered (new
comment, reply, watcher avatars, "Load more" pagination).

Added a real CRC-32 (IEEE 802.3/zlib polynomial, UTF-8 byte sequence)
to ticket.js and switched all three JS call sites (avatarColorClass,
watcher avatars, and buildCommentEl in TicketView.php) to use it,
verified to produce identical output to PHP's crc32() including for
non-ASCII names.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01MGDKHiU5RJdo3dqQUDow3X
2026-09-08 11:40:43 -04:00
jaredandClaude Sonnet 5 6e0863449f Trim comment text before persisting, not just for validation
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add_comment.php computed a trimmed copy of comment_text only to check
for empty input, then passed the original untrimmed $data through to
CommentModel::addComment(), so any leading/trailing whitespace the
user typed (or pasted) was written to ticket_comments.comment_text as-is.
update_comment.php already trims before saving edits, so a comment
could pass through this endpoint once with untrimmed text (creation)
and be silently corrected the moment it was next edited — inconsistent
storage that, combined with the markdown parser's line-anchored regexes
(headings, tables, lists all match on ^), could make a markdown-enabled
comment mis-render after a reload depending on whether its first line
carried leading whitespace.

Also trims in the "Load more comments" pagination re-render path in
TicketView.php, matching the two on-load renderers in markdown.js so
all three code paths that call parseMarkdown() on stored comment text
treat leading whitespace consistently.

Closes #18

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
2026-08-31 21:03:00 -04:00
jaredandClaude Opus 4.8 53d3670c7f Fix markdown comments breaking on reload (template whitespace parsed as code)
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Stored markdown comments rendered fine in the live preview (parses the raw
textarea value) but broke after refresh: the server template emitted the
comment text on an indented line, so the on-load renderer parsed
element.textContent with ~20 spaces of leading indentation. Markdown treats
4+ leading spaces as a code block, so the first line (e.g. a heading or
table row) was mis-parsed and blocks got wrapped in <p>, producing invalid
HTML that broke the page layout.

- markdown.js: trim the text before parseMarkdown in both on-load renderers
  so template indentation can't be parsed as a leading code block.
- TicketView.php: emit the comment text inline (no surrounding whitespace)
  so the element's textContent is exactly the stored markdown.

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
2026-07-15 14:42:10 -04:00
jaredandClaude Opus 4.8 27a5db8c85 Fix views/controllers/router: command palette, create form, admin views
- Consolidate the duplicated command palette to a single overlay + init in
  the footer; fix New Ticket to route to /ticket/create (was a 404 /create);
  keep the CSP nonce and all commands
- TicketController create(): trim title, require a non-empty description,
  and honor the posted status (validated against the canonical list) instead
  of silently discarding it
- UserActivityView: 'Active Users' counts only users active in the selected
  range, not every registered user
- layout_footer/DashboardView: local esc() now escapes quotes so values used
  in HTML attributes can't break out
- TicketView: comments tab badge shows the true total, not just page one
- layout_header: gate the 'View activity log' link behind the admin flag
- index.php: validate /admin/user-activity date params; anchor the legacy
  /ticket.php route; align the audit action-type whitelist with the dropdown
- ApiKeysView: correct the external API sample to /create_ticket_api.php

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
2026-07-10 15:15:40 -04:00
jaredandClaude Sonnet 4.6 597e1b1eea fix: correct phpcs indentation on SLA banner conditional block
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PHP inline conditionals inside HTML context must use 4-space indentation
to satisfy PSR-12 Generic.WhiteSpace.ScopeIndent rule.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-29 17:43:49 -04:00
jaredandClaude Sonnet 4.6 35a2b66038 refactor: migrate P1/P2 SLA banner to lt-sla-p1/lt-sla-p2 component
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Replaces the lt-alert workaround with the new purpose-built SLA banner
component now in base.css:
- lt-sla-p1 (pulsing red) / lt-sla-p2 (static amber) wrapper classes
- Structured subcomponents: lt-sla-icon, lt-sla-info, lt-sla-title,
  lt-sla-bar + lt-sla-fill (gradient fill), lt-sla-meta, lt-sla-dismiss
- Dismiss now uses banner.hidden + sessionStorage key lt_sla_dismissed_<id>
  (aligns with web_template pattern; previous code used classList 'dismissed')
- Elapsed/remaining/breach state driven by same tick() interval, now updating
  lt-sla-fill width instead of a separate lt-progress bar inside lt-alert-msg

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-29 17:40:15 -04:00
jared c90bdc8ac8 style: auto-fix 1340 phpcs PSR-12 violations via phpcbf; exclude MissingNamespace and SideEffects
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2026-04-13 20:56:10 -04:00
jaredandClaude Sonnet 4.6 2d6b2b8058 Fix watcher self-notification, unescaped output in views
- NotificationHelper::notifyWatchers: excludeUserId parameter was
  accepted but never used; actors were notified of their own actions.
  Fix: add AND tw.user_id != ? clause to watcher query when exclusion
  is requested.

- TicketView.php: formatAction() default case returned raw
  $event['action_type'] unescaped into HTML context. Fix: wrap with
  htmlspecialchars().

- Admin views: field_id, recurring_id, template_id, transition_id
  in data-id attributes were uncast; field_type was unescaped in
  CustomFieldsView; from/to_status slugs derived from DB values were
  used directly in class attributes in WorkflowDesignerView.
  Fix: (int) cast for IDs, htmlspecialchars for field_type,
  preg_replace to sanitize DB-derived CSS class slugs.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-11 20:41:09 -04:00
jaredandClaude Sonnet 4.6 d295d64f85 Fix leading-zero ticket ID handling across API and UI
- dashboard.js: use String(cb.value) instead of parseInt() in
  getSelectedTicketIds() so zero-padded IDs like 000123456 are
  preserved when sent to bulk_operation.php
- DashboardView.php: remove (int) cast on data-ticket-id attribute
  for quick-status button; was stripping leading zeros
- TicketView.php: remove (int) cast on export URL ticket_id param
- update_ticket.php: preserve ticket_id as string via trim((string)...)
- add_comment.php: preserve ticket_id as string; validate with
  ctype_digit instead of (int) cast so comments are stored with the
  canonical zero-padded ID matching the tickets table
- export_tickets.php: validate singleId as string to avoid stripping
  leading zeros in the export endpoint
- notifications.php: preserve ticket_id strings in URLs and ticket
  ownership checks; index myTicketIds by both int and string forms
  for robust lookup regardless of how audit_log stored the ID
- TicketController.php: fix inline dependency insert — column was
  wrong (depends_on_ticket_id → depends_on_id) and bind types were
  wrong ("iii" → "ssi"); feature was silently broken

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-11 12:43:18 -04:00
jaredandClaude Sonnet 4.6 e9a033d4ef Add markdown cheat sheet modal to ticket comment editor
A '?' button next to the MD/Preview toggles opens a reference modal
covering all supported syntax: inline formatting, headings, lists,
task lists, tables, code blocks, footnotes, emoji shortcodes, and
ticket references.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-07 00:31:46 -04:00
jaredandClaude Sonnet 4.6 3a516c5424 Fix markdown preview missing lt-markdown class
The #markdownPreview div lacked the lt-markdown class, so CSS rules for
list-style (ul bullets, ol numbers), mark, del, task items etc. never
applied during live preview while typing.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-07 00:30:13 -04:00
jaredandClaude Sonnet 4.6 ddf1d236eb Fix markdown CSS not applying to comments — add lt-markdown class
comment-text divs with data-markdown were never getting the lt-markdown
class, so all scoped CSS (ul/ol/li bullets, mark, del, task items, etc.)
had no effect. Fixed in PHP template, JS comment builder, and
renderMarkdownComments().

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-07 00:23:32 -04:00
jaredandClaude Sonnet 4.6 55a3d2945c Fix comment avatar, activity log labels, and ticket update permissions
- add_comment.php: include user_id in response for avatar rendering
- ticket.js: add buildCommentElement() helper that matches server-rendered
  comment structure (avatar, edit/delete buttons, textarea); use it in
  addComment() and submitReply() so new comments show the avatar immediately
- AuditLogModel: logCommentCreate uses action_type='comment' not 'create'
- TicketView: formatAction handles entity_type='comment' with action_type='create'
  for existing DB records; prevents "created this ticket" showing for comments
- update_ticket.php: remove owner/assignee restriction so any authenticated
  team member can update ticket status and fields

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-06 22:37:53 -04:00
jaredandClaude Sonnet 4.6 538baadd57 Add comment skeleton loaders, workflow validation, monthly schedule fix
- TicketView.php: Show 3 lt-skeleton-card placeholders in the comment list
  while "Load more" fetches; skeletons are removed on resolve or error
- ticket.css: Add .comment-skeleton margin spacing
- WorkflowDesignerView.php + manage_workflows.php: Prevent creating/editing
  status transitions where from_status === to_status (client + server check)
- RecurringTicketsView.php: Expand monthly day picker from 28 to 31 days
  (days 29-31 labelled "last day in short months")
- RecurringTicketModel.php: Clamp monthly schedule day to last day of target
  month using format('t') instead of hard-capping at 28

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-05 18:09:53 -04:00
jaredandClaude Sonnet 4.6 c6037a9ccc Fix ticket age, bulk assign, add column visibility toggle
- TicketView: ticket age was measuring from last update not creation;
  fixed to always use created_at
- dashboard.js: bulk assign used non-existent onSelect callback (no
  selection was ever stored); fixed to onChange with selected[0],
  added max:1 to enforce single-select
- base.js: lt.combobox Enter key only fired when focusedIdx >= 0;
  now falls back to first filtered result when no arrow key used
- DashboardView + dashboard.js + dashboard.css: add COLS ▾ button on
  table header that opens a checkbox panel to show/hide optional
  columns (Ticket ID, Category, Type, Created By, Assigned To,
  Created, Updated); state persisted in localStorage, Reset button
  restores all; core columns (Priority, Title, Status, Actions) always
  visible; data-col attributes added to all th/td for CSS targeting

Notifications bell: was functional all along — was broken by the
notifications.php 500 error (now fixed). Avg resolution: correct,
tickets genuinely take ~158 days average on this dataset.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-05 12:31:30 -04:00
jaredandClaude Sonnet 4.6 6c491c1baa Fix close-ticket UX, add cmd palette hint, breadcrumb, image lightbox
- ticket.js: status change requiring a comment now shows an inline
  modal with a textarea — comment is actually posted before the status
  changes, instead of just warning the user and changing anyway
- layout_header.php: add ⌘K button in header so users can discover
  the command palette; also removes inline onclick in favor of JS
  (CSP-safe via nonce script block already present)
- TicketView.php: upgrade breadcrumb to lt-breadcrumb markup with
  ticket title preview (truncated at 45 chars) and aria-current
- ticket.js + ticket.css: image attachments now render as clickable
  thumbnails (3rem×3rem) that open in lt.lightbox; non-image files
  keep the icon display unchanged

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-05 12:15:40 -04:00
jaredandClaude Sonnet 4.6 6eae9ef816 Add command palette (Ctrl+K / Cmd+K) globally
Adds lt-cmd-overlay HTML to layout_header.php and initializes
lt.cmdPalette with commands for: navigation (Dashboard, New Ticket),
filters (My Tickets, Unassigned, P1 Critical), admin pages (if admin),
and recent tickets (last 5 viewed, stored in localStorage).

TicketView.php records each viewed ticket ID to localStorage under
lt_recent_tickets so the command palette can surface them as Recent.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-05 11:39:23 -04:00
jaredandClaude Sonnet 4.6 dcbe6fb383 Fix double-firing event handlers, non-bubbling keyboard status event, and saved filter status type
- Remove duplicate edit-comment/delete-comment cases from TicketView.php inline
  script — ticket.js already handles them. Double-call of editComment() would
  immediately open then close the edit form (second call sees .editing → cancels)
- Fix keyboard shortcut 1-4 status change: dispatchEvent(new Event('change'))
  was non-bubbling (default), so the document-level change delegation in TicketView
  never received it. Now uses { bubbles: true } so updateTicketStatus() fires correctly
- Fix saved filter status type: getCurrentFilterCriteria() was saving status as a
  joined string "Open,Pending" but pill-click handler called .join() expecting an array
  (TypeError swallowed by try/catch → status filter silently not applied). Now saves
  as array; applySavedFilterCriteria handles both arrays and legacy strings
- Pill-click handler also updated to handle both array and string status formats

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-05 10:40:16 -04:00
jaredandClaude Sonnet 4.6 84b104a501 fix: various inline style cleanup, a11y improvements, and bind_param bug
- Replace style="text-align:center" with .lt-text-center utility class in
  WorkflowDesignerView, CustomFieldsView, error_403, error_404, DashboardView JS string
- Replace style="margin-top:..." with .lt-mt-sm utility in WorkflowDesignerView
- Switch comment-edit-raw data-store textareas to .is-hidden class (TicketView PHP
  + JS-rendered; ticket.js template literal) — these are never shown, only read via .value
- Add aria-describedby="visibilityGroupsHint" + id on hint <p> in CreateTicketView
- Fix bind_param type string bug in manage_workflows.php PUT handler: 'ssiiiii' → 'ssiiii'
  (7 type chars for 6 params caused binding error on workflow transition updates)

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-04 22:29:52 -04:00
jaredandClaude Sonnet 4.6 ff109a710c fix: remove CSP-blocked inline event handlers (onerror, onclick)
- Remove all onerror="this.style.display='none'" from avatar imgs in
  layout_header.php, DashboardView.php, and TicketView.php (PHP + JS)
- Replace onclick SLA dismiss with data-action="dismiss-priority-banner"
  attribute; handler wired via existing click delegation in TicketView.php
- Global capture-phase error delegation in layout_footer.php handles all
  avatar image failures by adding .lt-avatar-img-err class (CSS display:none)

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-04 22:15:45 -04:00
jaredandClaude Sonnet 4.6 c15defc09b feat: duplicate detection + mark-as-duplicate, lt-toggle preferences in settings
- Dependencies tab: auto-loads potential duplicates via /api/check_duplicates.php
  on first activation; shows 'Mark duplicate' button per result which POSTs to
  ticket_dependencies with type=duplicates and refreshes the dependencies list
- Settings modal: replaced checkboxes with lt-toggle switches for
  notifications_enabled and sound_effects; loads current user prefs on modal open
  and saves via /api/user_preferences.php on SAVE button

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-04 17:25:58 -04:00
jaredandClaude Sonnet 4.6 3c29c6ee6f feat: SLA live timer, notification bell, lt-toggle MD, right drawer, kanban drag-drop
- TicketView: SLA banner now shows live HH:MM:SS elapsed + countdown via JS setInterval
  (previously showed static hours from PHP)
- TicketView: Markdown toggles in comment form replaced with lt-toggle switches
- layout_header: In-app notification bell (🔔) with dropdown panel for all users
- layout_footer: Notification JS — polls /api/notifications.php every 60s, badge count,
  mark-all-read, panel open/close with Escape/outside-click
- api/notifications.php (new): Returns assign/comment/status-change events from audit_log
  for current user's tickets and watched tickets; mark-read via user_preferences
- DashboardView: Ticket preview right drawer — Ctrl+click title or ⊙ peek button
  opens lt-drawer-right with ticket summary extracted from table row DOM
- DashboardView: lt.sortable wired on all 4 kanban columns (group='kanban')
  Cross-column drag = status change via POST /api/update_ticket.php with optimistic UI

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-04 17:21:21 -04:00
jaredandClaude Sonnet 4.6 fca4896e0d fix: watcher avatars, dependency TDS styling, asset versions, nav dropdown light theme
- watch_ticket.php GET now returns watcher list (up to 6 users) for avatar group
- TicketView: watcher avatar group rendered next to WATCH button, refreshes on toggle
- Rewrite renderDependencies/renderDependents to use TDS lt-kv-grid/lt-badge/lt-btn classes
- renderDependencies: show lt-alert--warning blocker banner when blocked_by has open tickets
- Fix ALL hardcoded ?v=20260327 asset version strings in CreateTicketView + all admin views
- base.css: fix .lt-nav-dropdown-menu hardcoded background → var(--bg-overlay)
- base.css: add light-theme overrides for nav dropdown menu (background, links, hover)
- ticket.css: add .lt-avatar-group and .lt-avatar--overflow styles for watcher display

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-04 12:02:30 -04:00
jaredandClaude Sonnet 4.6 c0dfbdbc26 feat: status dots, priority banners, lt-tags, command palette, activity timeline improvements
- Fix DashboardView asset version (was hardcoded 20260327, now uses config ASSET_VERSION)
- Add lt-dot status indicators on dashboard table rows and ticket view toolbar
- Add lt-tag display for Category/Type in ticket read mode (swaps to select in edit mode)
- Add P1/P2 SLA alert banner with elapsed time, progress bar, per-session dismiss
- Wire command palette (Ctrl+K): global nav + admin links via lt.cmdPalette.init()
- Fix cmdPalette.init() call format (flat array, not nested group objects)
- Improve activity timeline: richer formatAction(), better color coding by event type,
  inline status transitions shown in meta row, icon column added

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-04 11:54:26 -04:00
jaredandClaude Sonnet 4.6 cfdc9e0f37 Sync TDS v1.2 additions: scanlines, cursor, radar, display-field, VT323
- Sync base.css + base.js from web_template (adds lt-scanlines,
  lt-cursor, lt-radar, lt-display-field, --font-crt/VT323 token)
- Add VT323 to Google Fonts link in layout_header.php
- Add lt-scanlines to <body> — CRT scanline overlay, light-mode suppressed
- Replace custom .editable-metadata:disabled CSS override in ticket.css
  with the canonical .lt-display-field class from base.css
- Switch Priority/Category/Type/Visibility selects and visibility-group
  checkboxes in TicketView.php from disabled attribute to lt-display-field
- Update toggleEditMode() in ticket.js to add/remove lt-display-field
  instead of toggling the disabled attribute

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-04-01 16:55:12 -04:00
jaredandClaude Sonnet 4.6 1d721eecb4 fix: description unreadable in dark mode / OLED — swap disabled textarea for lt-markdown div
Root cause: disabled textarea gets opacity:0.45 + color:var(--text-muted) from
base.css, making it near-invisible on OLED (true-black background).

Fix:
- TicketView: add #ticketDescriptionView (div.lt-markdown) alongside the textarea;
  textarea is now hidden by default (style="display:none"), view div is shown
- ticket.js: renderDescriptionView() renders raw text via parseMarkdown() or nl2br;
  showDescriptionView() / showDescriptionEdit() swap between them;
  toggleEditMode() calls showDescriptionEdit() when entering edit, and
  renderDescriptionView() + showDescriptionView() when returning to read mode
- ticket.css: .ticket-description-view sets full-contrast text-primary/secondary
  colors, min-height, and line-height for comfortable reading

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-31 18:10:39 -04:00
jaredandClaude Sonnet 4.6 ade1a70214 feat: ticket watchers, fulltext search, single-query pagination, watcher notifications
Ticket watchers:
- api/watch_ticket.php: GET (watch state) + POST (watch/unwatch toggle)
- index.php: route for /api/watch_ticket.php
- TicketView: WATCH/UNWATCH button with live state fetch and toggle
- NotificationHelper::notifyWatchers(): fetches watchers from DB, resolves
  Matrix IDs via Synapse, fires notification to watchers + global list
- add_comment.php, update_ticket.php: call notifyWatchers on comment and
  status-change events respectively

Fulltext search:
- TicketModel::hasFulltextIndex(): detects FULLTEXT index via information_schema
- getAllTickets(): uses MATCH...AGAINST when fulltext index exists, LIKE fallback
  when not yet applied — zero-downtime rollout

Single-query pagination:
- getAllTickets() replaces separate COUNT + SELECT with COUNT(*) OVER() window
  function — one round trip to DB per page load instead of two

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-29 22:00:32 -04:00
jaredandClaude Sonnet 4.6 c8181e8076 feat: comment pagination, Matrix integration, Synapse mention resolution
Comment pagination:
- CommentModel: add getCommentCount(), paginated getCommentsByTicketId()
  with getThreadedCommentsPaged() for threading + LIMIT/OFFSET
- TicketController: load first 50 root comments + total count on page load
- api/get_comments.php: new AJAX endpoint for Load More (index.php routed)
- TicketView: Load More button + buildCommentEl() JS renderer for AJAX comments;
  passes totalComments/commentOffset/isAdmin to window.ticketData

Matrix integration:
- NotificationHelper: add sendStatusChangeNotification(), sendCommentNotification(),
  sendMentionNotification(), sendAssignmentNotification() alongside existing
  sendTicketNotification(); internal fire() helper replaces duplicated cURL logic
- SynapseHelper: new helper that resolves SSO usernames → Matrix IDs by querying
  Synapse Admin REST API directly (no caching, no stale data)
- config.php: add SYNAPSE_ADMIN_URL, SYNAPSE_ADMIN_TOKEN, MATRIX_NOTIFY_COMMENTS,
  MATRIX_NOTIFY_ASSIGNMENTS config keys (all from .env)
- api/update_ticket.php: fire status-change notification after successful save
- api/add_comment.php: resolve @mentioned usernames via SynapseHelper and fire
  mention notification; fire general comment notification when MATRIX_NOTIFY_COMMENTS=1
- api/assign_ticket.php: fire assignment notification (resolves assignee via Synapse)
  when MATRIX_NOTIFY_ASSIGNMENTS=1

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-29 21:34:16 -04:00
jaredandClaude Sonnet 4.6 cc3f667d4c Wire optimistic locking, visibility audit log, full ticket export
Optimistic locking:
- TicketView now includes updated_at in window.ticketData
- ticket.js saveTicket() sends expected_updated_at on every save so
  the server can detect concurrent edits
- On conflict response, shows a clear toast: "ticket was modified by
  someone else while you were editing — reload to see latest version"
- On success, syncs window.ticketData.updated_at from server response
  so subsequent saves use the correct lock key
- update_ticket.php now returns updated_at in success response

Visibility audit log:
- updateVisibility() result is now checked; on success, logs a delta
  entry to the audit trail with from/to visibility and groups so the
  timeline shows who changed visibility and when

Full ticket export:
- export_tickets.php now accepts format=full with a single ticket_id
- Produces a JSON file containing ticket fields, flat comment list
  (with author, timestamps, text), and the full audit timeline
- Access-controlled: respects canUserAccessTicket() before exporting
- EXPORT button added to ticket toolbar linking directly to the endpoint

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-29 21:19:01 -04:00
jaredandClaude Sonnet 4.6 7be283423a Fix loose comparisons, missing response codes, and session handling
- ticket.js: escape dependency_id with lt.escHtml() in data attribute
- assign_ticket.php: strict (int) cast for ticket_id (> 0 check), authorization
  comparisons, and add missing http_response_code(400) on invalid user ID
- TicketView.php: strict (int) cast for priority select, assigned_to select,
  and comment ownership check
- CommentModel.php: strict (int) cast for parent_comment_id thread comparison
- UserModel.php: strict (int) cast for is_admin check
- export_tickets.php: conditional session_start() to avoid double-start warning

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-29 17:39:46 -04:00
jaredandClaude Sonnet 4.6 18bf1fde0e feat: LDAP avatar support via lldap
- Create tinker-tickets service account in lldap (lldap_strict_readonly)
- Add /api/user_avatar.php: binds to lldap, fetches avatar attribute,
  caches JPEG to uploads/avatars/, returns 404 sentinel for missing photos
- Install php8.2-ldap on LXC 132 (beta) and LXC coding server
- Update layout_header.php: show lt-avatar with photo overlay + initials fallback
- Update TicketView.php: comment avatars use photo overlay pattern
- Add .lt-avatar-img / .lt-avatar-initials CSS for photo-over-initials layout
- Add LDAP_* config keys to config.php and .env.example

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-28 20:47:08 -04:00
jaredandClaude Sonnet 4.6 170bd86aa6 Show only changed fields (delta) in ticket activity timeline
Before: entire ticket data was logged and shown in the activity tab.
After: compare old vs new values before saving; log only fields that
actually changed as { field: { from: '...', to: '...' } } pairs.

- TicketController.php: fetch old ticket before update, compute delta
- api/update_ticket.php: same fix for the API endpoint (currentTicket
  already fetched for auth, reuse it for delta comparison)
- TicketView.php: render delta format as "Field: old → new" with color;
  truncate long values (description) at 60 chars; keep legacy flat format
  as fallback for older log entries

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-28 13:35:01 -04:00
jaredandClaude Sonnet 4.6 e721b33911 Align UI with web_template TDS v1.2 standards
- Replace lt-chip priority badges with lt-badge lt-badge-p[1-4] across
  DashboardView, TemplatesView (matches web_template sticky table pattern)
- Add lt-theme-btn theme toggle to header-right; wire lt.theme.toggle()
- Replace ASCII art empty state with lt-empty-state component in dashboard
- Standardize tab wrapper lt-tabs → lt-tab-bar in Dashboard and TicketView
- Add missing lt-keys-help modal to layout_footer (fixes ? key doing nothing)
- Add lt-cmd-overlay command palette container + lt.cmdPalette.init() nav
- Add .lt-timeline-action CSS rule (used in TicketView, was undefined)

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-28 13:06:40 -04:00
jaredandClaude Sonnet 4.6 d7775e62ec Fix layout regressions, nav drawer structure, and security issues
- base.css: add width:100%+min-width:0 to .lt-main so flex column body
  doesn't shrink content due to margin:0 auto from .lt-container
- layout_header.php: restructure mobile nav drawer to match web_template
  exactly (nav-drawer-links nav, direct <a> links, section div, no ul/li
  wrapper, overlay after drawer); fix lt-nav-overlay id mismatch with
  base.js; rename lt-header-username -> lt-header-user (matches CSS);
  add JSON_HEX_TAG to all inline json_encode calls (closes </script> XSS)
- base.css: add lt-kv-row/label/value aliases (display:contents pattern
  used in web_template v1.2 kv-grid); add lt-badge-sm variant
- Admin views: add missing .catch() on editField/editRecurring/loadUsers;
  add JSON_HEX_TAG to json_encode in TemplatesView/WorkflowDesignerView
- TicketView: add JSON_HEX_TAG to all ticket-data json_encode calls

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-28 12:43:24 -04:00
jaredandClaude Sonnet 4.6 9bdeaf7731 fix: deep audit — wire TDS v1.2 components, fix kanban/tabs/bulk/avatar
- ticket.js: fix showTab() early return preventing attachments/deps from loading
- ticket.js: fix performStatusChange() overwriting lt-status-* classes
- dashboard.js: fix updateSelectionCount() using is-visible instead of style.display
- dashboard.js: fix populateKanbanCards() to use #kanban-col-* IDs (TDS v1.2)
- dashboard.js: fix setViewMode() removing references to old non-TDS elements
- dashboard.js: remove mobile-bottom-nav injection (no CSS existed for it)
- dashboard.css: add full lt-kanban-card component styles with priority accents
- dashboard.css: add mobile sidebar overlay, filter toggle, ticket preview popup CSS
- DashboardView.php: replace priority badges with lt-chip component
- TicketView.php: add lt-avatar with initials to comment author display
- ApiKeysView.php: enhance API usage section with lt-code-block component + curl example

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-27 19:58:14 -04:00
jaredandClaude Sonnet 4.6 79c2d2b513 feat: complete TDS v1.2 redesign across all views
Full application redesign using Terminal Design System v1.2 (lt-* class
system). Introduces shared layout_header/footer partials, upgrades
base.css/base.js to TDS v1.2, and rewrites all views (Dashboard, Ticket,
CreateTicket, and all 7 admin views) with lt-frame, lt-table, lt-modal,
lt-stats-grid, lt-kv-grid, and data-action event delegation patterns.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-27 19:05:42 -04:00
jaredandClaude Sonnet 4.6 e35401d54e CSS class migrations for ticket page: tabs, visibility, markdown preview, uploads
- Switch tab show/hide from style.display to .tab-content.active CSS class
- Convert visibilityGroupsField, markdownPreview, uploadProgress to use .is-hidden class
- Replace comment text div style.display with classList.add/remove('is-hidden')
- Add .is-hidden utility class to ticket.css

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-20 21:13:55 -04:00
jaredandClaude Sonnet 4.6 31aa7d1b81 Fix JS SyntaxError breaking tabs, textarea scrolling, and XSS escaping
Bug fixes:
- ticket.js: Remove duplicate const textarea declaration inside showMentionSuggestions()
  (was redeclaring a parameter, causing SyntaxError that broke all tab switching)
- ticket.css: Add overflow:hidden + resize:none to disabled textarea so description
  shows full height without internal scrollbar (page scrolls instead)
- ticket.js: Trigger height recalculation when entering edit mode on description

XSS/escaping fixes:
- TicketView.php: htmlspecialchars() on description textarea content (closes </textarea> injection risk)
- TicketView.php: htmlspecialchars() on ticket status and workflow transition status strings
- DashboardView.php: htmlspecialchars() on $cat/$type in input value= attributes
- RecurringTicketsView.php: htmlspecialchars() on composed schedule string

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-20 20:34:55 -04:00
jaredandClaude Sonnet 4.6 7695c6134c Accessibility pass: ARIA roles, label associations, CSS class migrations
- Add role=dialog/aria-modal/aria-labelledby to all 12 modal overlays (JS + PHP)
- Add aria-label="Close" to all 14 modal close buttons
- Add full ARIA combobox pattern to @mention autocomplete (listbox, option, aria-selected, aria-expanded)
- Add for= attributes to admin filter form labels (AuditLog, UserActivity, ApiKeys)
- Remove dead closeOnAdvancedSearchBackdropClick() from advanced-search.js

CSS/JS style cleanup:
- Move .ascii-banner static styles from JS inline to CSS class; add .ascii-banner--glow
- Add .ascii-banner-cursor, .loading-overlay--hiding, .has-overlay, tr[data-clickable]
- Add .animate-fadein/.animate-fadeout/.comment--deleting to ticket.css
- Add .lt-toast--hiding to base.css; remove opacity/transition inline JS
- Remove redundant cursor:pointer JS (already in th{} CSS rule)
- Remove trailing space in lt-select class attributes

Bug fixes:
- base.js: boot overlay opacity inline style was overriding .fade-out class opacity via
  specificity (1000 vs 20), preventing the fade-out animation — removed
- ascii-banner.js: cursor used blink-caret (border-color only) instead of blink-cursor
  (opacity-based), so the █ cursor never actually blinked — fixed

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-20 20:29:58 -04:00
jaredandClaude Sonnet 4.6 d44a530018 Extend lt.time.ago() to ticket view, replace showToast with lt.toast
- Add data-ts attributes to TicketView.php: ticket created/updated
  header, comment dates (inner span to preserve edited indicator),
  and all activity timeline dates
- Add initRelativeTimes() to ticket.js using lt.time.ago(); runs on
  DOMContentLoaded and every 60s to keep relative times current
- Attachment dates now use lt.time.ago() with full date in title attr
  and ts-cell span for periodic refresh
- Replace all 11 showToast() calls in ticket.js with lt.toast.* directly,
  removing reliance on the backwards-compat shim for these paths
- Add span.ts-cell and td.ts-cell CSS to both dashboard.css and ticket.css:
  dotted underline + cursor:help signals the title tooltip is available

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-20 11:03:34 -04:00
jaredandClaude Sonnet 4.6 22cab10d5d Polish: uppercase remaining modal and pagination button text
- DashboardView.php: settings modal SAVE PREFERENCES/CANCEL, advanced search SEARCH/RESET/CANCEL
- DashboardView.php: pagination prev/next add [ « ] and [ » ] brackets
- TicketView.php: settings modal SAVE PREFERENCES/CANCEL

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-19 23:19:13 -04:00
jaredandClaude Sonnet 4.6 3493ed78f8 Polish: uppercase button text, ASCII-safe stat icons and boot sequence
- TicketView.php: 'Edit Ticket' → 'EDIT TICKET'
- DashboardView.php: '+ New Ticket' → '+ NEW TICKET'
- DashboardView.php: stat-icon [ ✓ ] → [ OK ] (ASCII-safe)
- DashboardView.php: boot sequence '> SYSTEM READY ✓' → '> SYSTEM READY [OK]'

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-19 23:10:38 -04:00
jaredandClaude Sonnet 4.6 90c5b3ff71 UI/UX polish: terminal design system alignment pass
Views:
- DashboardView.php: remove hardcoded [ ] from admin-badge button (CSS adds them)
- DashboardView.php: view toggle ≡/▦ → [ = ]/[ # ] (view-btn suppresses auto-brackets)
- DashboardView.php: clear-search ✗ → [ X ] (plain text, no auto-brackets on <a>)
- DashboardView.php: remove ↓ arrow emoji from export button text
- TicketView.php: tab labels → UPPERCASE (tab-btn CSS adds [ ] around text)
- TicketView.php: Edit Ticket/Clone/Add Comment/Add → title-case → UPPERCASE
- TicketView.php: reply button ↩ → [ << ] (comment-action-btn has no auto-brackets)

JavaScript:
- dashboard.js: modal/action button text all → UPPERCASE (CONFIRM/CANCEL/SAVE/ASSIGN/UPDATE/DELETE PERMANENTLY)
- dashboard.js: null guard in loadTemplate(), toggleSelectAll()
- ticket.js: null guards in addDependency(), handleFileUpload()

CSS:
- dashboard.css: z-index 1001/1002 magic numbers → var(--z-modal)/var(--z-popover)
- ticket.css: status-select hover/focus border rgba(white) → terminal palette

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-19 22:50:59 -04:00
jaredandClaude Sonnet 4.6 2f9af856dc Fix design system violations: replace off-brand colors with terminal palette
- dashboard.css: replace all hardcoded Tailwind hex colors (#2d3748, #1a202c,
  #e2e8f0, #4a5568, #007cba, #3b82f6 etc.) in dark-mode sections and component
  styles with terminal CSS variables (--bg-*, --text-*, --border-color,
  --terminal-green/amber)
- dashboard.css: fix card-priority colors white/black → var(--bg-primary)
- dashboard.css: fix card-assignee border-radius: 50% → 0 (no circles rule)
- dashboard.css: fix mobile bottom-sheet border-radius: 12px → 0
- dashboard.css: fix search-box focus border (#007cba → var(--terminal-green))
- dashboard.css: fix save-filter button blue (#3b82f6) → terminal green
- dashboard.css: fix search-results-info blue highlight → terminal green
- dashboard.css: fix btn-bulk/btn-secondary dark-mode bootstrap colors → terminal
- ticket.css: replace comprehensive dark-mode Tailwind hex block with CSS vars
- ticket.css: fix status-select white/black text → var(--bg-primary)
- ticket.css: fix status-select.status-resolved hardcoded #28a745 → var(--status-open)
- ticket.css: fix timeline dark-mode hardcoded colors → CSS vars
- ticket.css: fix .slider:before background white → var(--bg-primary)
- ticket.css: fix .btn-danger:hover color white → var(--bg-primary)
- ticket.css: fix visibility-groups-list label border-radius: 4px → 0
- ticket.css: add will-change: opacity to age-warning/age-critical animations
- views: bump CSS version strings to v=20260319c
- views/DashboardView.php: add aria-labels to card view quick action buttons

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-19 22:37:19 -04:00
jaredandClaude Sonnet 4.6 27075a62ee Fix bracket buttons rendering below text + UI/security improvements
CSS fixes:
- Fix [ ] brackets appearing below button text by replacing display:inline-flex
  with display:inline-block + white-space:nowrap on .btn — removes cross-browser
  flex pseudo-element inconsistency as root cause
- Remove conflicting .btn::before ripple block (position:absolute was overriding
  bracket content positioning)
- Remove overflow:hidden from .btn which was clipping bracket content
- Fix body::after duplicate rule causing GPU layer blink (second position:fixed
  rule re-created compositor layer, overriding display:none suppression)
- Replace all transition:all with scoped property transitions in dashboard.css,
  ticket.css, base.css (prevents full CSS property evaluation on every hover)
- Convert pulse-warning/pulse-critical keyframes from box-shadow to opacity
  animation (GPU-composited, eliminates CPU repaints at 60fps)
- Fix mobile *::before/*::after blanket content:none rule — now targets only
  decorative frame glyphs, preserving button brackets and status indicators
- Remove --terminal-green-dim override that broke .lt-btn hover backgrounds

JS fixes:
- Fix all lt.lt.toast.* double-prefix instances in dashboard.js
- Add null guard before .appendChild() on bulkAssignUser select
- Replace all remaining emoji with terminal bracket notation (dashboard.js,
  ticket.js, markdown.js)
- Migrate all toast.*() shim calls to lt.toast.* across all JS files

View fixes:
- Remove hardcoded [ ] brackets from .btn buttons (CSS now adds them)
- Replace all emoji with terminal bracket notation in all views and admin views
- Add missing CSP nonces to AuditLogView.php and UserActivityView.php script tags
- Bump CSS version strings to ?v=20260319b for cache busting

Security fixes:
- update_ticket.php: add authorization check (non-admins can only edit their own
  or assigned tickets)
- add_comment.php: validate and cast ticket_id to integer with 400 response
- clone_ticket.php: fix unconditional session_start(), add ticket ID validation,
  add internal ticket access check
- bulk_operation.php: add HTTP 401/403 status codes on auth failures
- upload_attachment.php: fix missing $conn arg in AttachmentModel constructor
- assign_ticket.php: add ticket existence check and permission verification

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-19 22:20:43 -04:00
jaredandClaude Sonnet 4.6 4a838b68ca Move base.js/base.css into assets to fix auth proxy 404
/web_template/ path was being intercepted by the auth proxy at
t.lotusguild.org returning HTML instead of the actual files. Moving
base.js and base.css into /assets/js/ and /assets/css/ where static
assets are already served correctly. Updated all 10 view files and
deploy.sh accordingly.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-17 23:44:46 -04:00
jaredandClaude Sonnet 4.6 8bb43c14db Guard lt.* calls when base.js unavailable to prevent crash
Wraps all lt.keys.initDefaults() calls in `if (window.lt)` guards across
6 view files. Adds `if (!window.lt) return` bail-out in keyboard-shortcuts.js
and `if (window.lt)` guard in settings.js DOMContentLoaded handler.

This prevents TypeError crashes when /web_template/base.js returns 404,
which was causing the admin menu click delegation to never register.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-17 23:34:59 -04:00
jaredandClaude Sonnet 4.6 89a685a502 Integrate web_template design system and fix security/quality issues
Security fixes:
- Add HTTP method validation to delete_comment.php (block CSRF via GET)
- Remove $_GET fallback in comment deletion (was CSRF bypass vector)
- Guard session_start() with session_status() check across API files
- Escape json_encode() data attributes with htmlspecialchars in views
- Escape inline APP_TIMEZONE config values in DashboardView/TicketView
- Validate timezone param against DateTimeZone::listIdentifiers() in index.php
- Remove Database::escape() (was using real_escape_string, not safe)
- Fix AttachmentModel hardcoded connection; inject via constructor

Backend fixes:
- Fix CommentModel bind_param type for ticket_id (s→i)
- Fix buildCommentThread orphan parent guard
- Fix StatsModel JOIN→LEFT JOIN so unassigned tickets aren't excluded
- Add ticket ID validation in BulkOperationsModel before implode()
- Add duplicate key retry in TicketModel::createTicket() for race conditions
- Wrap SavedFiltersModel default filter changes in transactions
- Add null result guards in WorkflowModel query methods

Frontend JS:
- Rewrite toast.js as lt.toast shim (base.js dependency)
- Delegate escapeHtml() to lt.escHtml()
- Rewrite keyboard-shortcuts.js using lt.keys.on()
- Migrate settings.js to lt.api.* and lt.modal.open/close()
- Migrate advanced-search.js to lt.api.* and lt.modal.open/close()
- Migrate dashboard.js fetch calls to lt.api.*; update all dynamic
  modals (bulk ops, quick actions, confirm/input) to lt-modal structure
- Migrate ticket.js fetchMentionUsers to lt.api.get()
- Remove console.log/error/warn calls from JS files

Views:
- Add /web_template/base.css and base.js to all 10 view files
- Call lt.keys.initDefaults() in DashboardView, TicketView, admin views
- Migrate all modal HTML from settings-modal/settings-content to
  lt-modal-overlay/lt-modal/lt-modal-header/lt-modal-body/lt-modal-footer
- Replace style="display:none" with aria-hidden="true" on all modals
- Replace modal open/close style.display with lt.modal.open/close()
- Update modal buttons to lt-btn lt-btn-primary/lt-btn-ghost classes
- Remove manual ESC keydown handlers (replaced by lt.keys.initDefaults)
- Fix unescaped timezone values in TicketView inline script

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
2026-03-17 23:22:24 -04:00
jaredandClaude Opus 4.6 bcc163bc77 Audit fixes: security, dead code removal, API consolidation, JS dedup
Security:
- Fix IDOR in delete/update comment (add ticket visibility check)
- XSS defense-in-depth in DashboardView active filters
- Replace innerHTML with DOM construction in toast.js
- Remove redundant real_escape_string in check_duplicates
- Add rate limiting to get_template, download_attachment, audit_log,
  saved_filters, user_preferences endpoints

Bug fixes:
- Session timeout now reads from config instead of hardcoded 18000
- TicketController uses $GLOBALS['config'] instead of duplicate .env parsing
- Add DISCORD_WEBHOOK_URL to centralized config
- Cleanup script uses hashmap for O(1) ticket ID lookups

Dead code removal (~100 lines):
- Remove dead getTicketComments() from TicketModel (wrong bind_param type)
- Remove dead getCategories()/getTypes() from DashboardController
- Remove ~80 lines dead Discord webhook code from update_ticket API

Consolidation:
- Create api/bootstrap.php for shared API setup (auth, CSRF, rate limit)
- Convert 6 API endpoints to use bootstrap
- Extract escapeHtml/getTicketIdFromUrl into shared utils.js
- Batch save for user preferences (1 request instead of 7)

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
2026-02-11 14:50:06 -05:00