LotusGuild/tinker_tickets
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Update README.md

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Jared Vititoe
2026-01-12 17:00:33 -05:00
parent 1b66663307
commit bb4b1400f2
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README.md
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@@ -13,7 +13,7 @@ A feature-rich PHP-based ticketing system designed for tracking and managing dat
- **Ticket Types**: Maintenance, Install, Task, Upgrade, Issue, Problem - **Ticket Types**: Maintenance, Install, Task, Upgrade, Issue, Problem
### 🔄 Workflow Management ### 🔄 Workflow Management
- **Status Transitions**: Enforced workflow rules (Open → In Progress → Resolved → Closed) - **Status Transitions**: Enforced workflow rules (Open → Pending → In Progress → Closed)
- **Workflow Validation**: Server-side validation prevents invalid status changes - **Workflow Validation**: Server-side validation prevents invalid status changes
- **Admin Controls**: Certain transitions can require admin privileges - **Admin Controls**: Certain transitions can require admin privileges
- **Comment Requirements**: Optional comment requirements for specific transitions - **Comment Requirements**: Optional comment requirements for specific transitions
@@ -209,10 +209,7 @@ tinker_tickets/
### Default Workflow ### Default Workflow
``` ```
Open → In Progress → Resolved → Closed Open → Pending → In Progress → Closed
↓ ↓ ↓
└─────────┴──────────┘
(can reopen)
``` ```
### Workflow Configuration ### Workflow Configuration