Update README.md

README.md

@@ -13,7 +13,7 @@ A feature-rich PHP-based ticketing system designed for tracking and managing dat
 - **Ticket Types**: Maintenance, Install, Task, Upgrade, Issue, Problem
 
 ### 🔄 Workflow Management
-- **Status Transitions**: Enforced workflow rules (Open → In Progress → Resolved → Closed)
+- **Status Transitions**: Enforced workflow rules (Open → Pending → In Progress → Closed)
 - **Workflow Validation**: Server-side validation prevents invalid status changes
 - **Admin Controls**: Certain transitions can require admin privileges
 - **Comment Requirements**: Optional comment requirements for specific transitions
@@ -209,10 +209,7 @@ tinker_tickets/
 
 ### Default Workflow
 ```
-Open → In Progress → Resolved → Closed
-  ↓         ↓          ↓
-  └─────────┴──────────┘
-        (can reopen)
+Open → Pending → In Progress → Closed
 ```
 
 ### Workflow Configuration