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README.md

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-# tinker_tickets
+# Tinker Tickets
 
-JWS Ticketing System
+A lightweight PHP-based ticketing system designed for tracking and managing data center infrastructure issues.
+
+## Features
+
+- 📊 Clean dashboard interface with sortable columns
+- 🎫 Customizable ticket creation and management  
+- 🔄 Real-time status updates and priority tracking
+- 💬 Markdown-supported commenting system
+- 🔔 Discord integration for notifications
+- 📱 Mobile-responsive design
+
+## Core Components
+
+- **Dashboard**: View and filter tickets by status, priority, and type
+- **Ticket Management**: Create, edit, and update ticket details
+- **Priority Levels**: P1 (Critical) to P4 (Low) impact tracking
+- **Categories**: Hardware, Software, Network, Security tracking
+- **Comment System**: Markdown support for detailed documentation
+
+## Technical Details
+
+- Backend: PHP with MySQL database
+- Frontend: HTML5, CSS3, JavaScript  
+- Authentication: Environment-based configuration
+- API: RESTful endpoints for ticket operations
+
+## Configuration
+
+1. Create `.env` file with database credentials:
+```env
+DB_HOST=localhost
+DB_USER=username
+DB_PASS=password
+DB_NAME=database
+DISCORD_WEBHOOK_URL=your_webhook_url