2025-05-16 20:02:49 -04:00
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<?php
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// This file contains the HTML template for a ticket
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// It receives $ticket, $comments, and $timeline variables from the controller
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// Helper functions for timeline display
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function getEventIcon($actionType) {
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$icons = [
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'create' => '✨',
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'update' => '📝',
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'comment' => '💬',
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'view' => '👁️',
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'assign' => '👤',
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'status_change' => '🔄'
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];
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return $icons[$actionType] ?? '•';
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}
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function formatAction($event) {
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$actions = [
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'create' => 'created this ticket',
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'update' => 'updated this ticket',
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'comment' => 'added a comment',
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'view' => 'viewed this ticket',
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'assign' => 'assigned this ticket',
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'status_change' => 'changed the status'
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];
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return $actions[$event['action_type']] ?? $event['action_type'];
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}
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function formatDetails($details, $actionType) {
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if ($actionType === 'update' && is_array($details)) {
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$changes = [];
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foreach ($details as $field => $value) {
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if ($field === 'old_value' || $field === 'new_value') continue;
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$changes[] = "<strong>" . htmlspecialchars($field) . ":</strong> " . htmlspecialchars($value);
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}
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return implode(', ', $changes);
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}
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return '';
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}
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2025-05-16 20:02:49 -04:00
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?>
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<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>Ticket #<?php echo $ticket['ticket_id']; ?></title>
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<link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
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<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
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<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
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<script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js"></script>
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<script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/ticket.js"></script>
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<script src="https://cdn.jsdelivr.net/npm/marked/marked.min.js"></script>
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<script>
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// Store ticket data in a global variable
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window.ticketData = {
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ticket_id: "<?php echo $ticket['ticket_id']; ?>",
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title: "<?php echo htmlspecialchars($ticket['title']); ?>",
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status: "<?php echo $ticket['status']; ?>",
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priority: "<?php echo $ticket['priority']; ?>",
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category: "<?php echo $ticket['category']; ?>",
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type: "<?php echo $ticket['type']; ?>"
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};
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</script>
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</head>
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<body>
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2026-01-01 16:14:56 -05:00
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<div class="user-header">
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<div class="user-header-left">
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<a href="/" class="back-link">← Dashboard</a>
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2026-01-01 15:40:32 -05:00
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</div>
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<div class="user-header-right">
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<?php if (isset($GLOBALS['currentUser'])): ?>
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<span class="user-name">👤 <?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
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<?php if ($GLOBALS['currentUser']['is_admin']): ?>
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<span class="admin-badge">Admin</span>
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<?php endif; ?>
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<?php endif; ?>
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</div>
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</div>
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<style>
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.user-header {
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background: #2c3e50;
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padding: 0.5rem 1rem;
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margin-left: 50px; /* Space for hamburger menu */
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color: white;
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2026-01-01 16:14:56 -05:00
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display: flex;
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justify-content: space-between;
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align-items: center;
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border-bottom: 1px solid #444;
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box-sizing: border-box;
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}
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.user-header-left, .user-header-right {
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display: flex;
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align-items: center;
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gap: 0.75rem;
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flex-shrink: 1;
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min-width: 0;
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}
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.back-link {
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color: white;
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text-decoration: none;
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font-weight: bold;
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font-size: 1rem;
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white-space: nowrap;
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}
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.back-link:hover {
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text-decoration: underline;
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}
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.user-name {
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color: white;
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font-size: 0.9rem;
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white-space: nowrap;
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overflow: hidden;
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text-overflow: ellipsis;
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2026-01-01 16:14:56 -05:00
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}
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.admin-badge {
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background: #e74c3c;
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color: white;
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padding: 0.2rem 0.4rem;
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border-radius: 4px;
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font-size: 0.75rem;
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white-space: nowrap;
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}
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/* Responsive design for smaller screens */
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@media (max-width: 768px) {
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.user-header {
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padding: 0.5rem 0.75rem;
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}
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.back-link {
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font-size: 0.9rem;
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}
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.user-name {
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font-size: 0.85rem;
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}
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2026-01-01 16:14:56 -05:00
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}
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</style>
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2026-01-07 10:34:56 -05:00
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<div class="ticket-container ascii-frame-outer" data-priority="<?php echo $ticket["priority"]; ?>">
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<span class="bottom-left-corner">╚</span>
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<span class="bottom-right-corner">╝</span>
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<!-- SECTION 1: Ticket Header & Metadata -->
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<div class="ascii-section-header">Ticket Information</div>
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<div class="ascii-content">
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<div class="ascii-frame-inner">
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<div class="ticket-header">
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<h2><input type="text" class="editable title-input" value="<?php echo htmlspecialchars($ticket["title"]); ?>" data-field="title" disabled></h2>
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<div class="ticket-subheader">
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<div class="ticket-metadata">
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<div class="ticket-id">UUID <?php echo $ticket['ticket_id']; ?></div>
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<div class="ticket-user-info" style="font-size: 0.85rem; color: #666; margin-top: 0.25rem;">
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<?php
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$creator = $ticket['creator_display_name'] ?? $ticket['creator_username'] ?? 'System';
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echo "Created by: <strong>" . htmlspecialchars($creator) . "</strong>";
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if (!empty($ticket['created_at'])) {
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echo " on " . date('M d, Y H:i', strtotime($ticket['created_at']));
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}
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if (!empty($ticket['updater_display_name']) || !empty($ticket['updater_username'])) {
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$updater = $ticket['updater_display_name'] ?? $ticket['updater_username'];
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echo " • Last updated by: <strong>" . htmlspecialchars($updater) . "</strong>";
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if (!empty($ticket['updated_at'])) {
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echo " on " . date('M d, Y H:i', strtotime($ticket['updated_at']));
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}
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}
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?>
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</div>
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<div class="ticket-assignment" style="margin-top: 0.5rem;">
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<label style="font-weight: 500; margin-right: 0.5rem;">Assigned to:</label>
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<select id="assignedToSelect" class="assignment-select" style="padding: 0.25rem 0.5rem; border-radius: 4px; border: 1px solid var(--border-color, #ddd);">
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<option value="">Unassigned</option>
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<?php foreach ($allUsers as $user): ?>
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<option value="<?php echo $user['user_id']; ?>"
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<?php echo ($ticket['assigned_to'] == $user['user_id']) ? 'selected' : ''; ?>>
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<?php echo htmlspecialchars($user['display_name'] ?? $user['username']); ?>
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</option>
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<?php endforeach; ?>
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</select>
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</div>
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</div>
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<div class="header-controls">
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<div class="status-priority-group">
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<select id="statusSelect" class="editable status-select status-<?php echo str_replace(' ', '-', strtolower($ticket["status"])); ?>" data-field="status" onchange="updateTicketStatus()">
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<option value="<?php echo $ticket['status']; ?>" selected>
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<?php echo $ticket['status']; ?> (current)
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</option>
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<?php foreach ($allowedTransitions as $transition): ?>
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<option value="<?php echo $transition['to_status']; ?>"
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data-requires-comment="<?php echo $transition['requires_comment'] ? '1' : '0'; ?>"
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data-requires-admin="<?php echo $transition['requires_admin'] ? '1' : '0'; ?>">
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<?php echo $transition['to_status']; ?>
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<?php if ($transition['requires_comment']): ?> *<?php endif; ?>
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<?php if ($transition['requires_admin']): ?> (Admin)<?php endif; ?>
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</option>
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<?php endforeach; ?>
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</select>
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<span class="priority-indicator priority-<?php echo $ticket["priority"]; ?>">P<?php echo $ticket["priority"]; ?></span>
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</div>
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<button id="editButton" class="btn" onclick="toggleEditMode()">Edit Ticket</button>
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</div>
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2025-05-16 20:02:49 -04:00
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</div>
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</div>
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</div>
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</div>
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2026-01-07 10:34:56 -05:00
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<!-- DIVIDER -->
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<div class="ascii-divider"></div>
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<!-- SECTION 2: Tab Navigation -->
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<div class="ascii-section-header">Content Sections</div>
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<div class="ascii-content">
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2025-05-16 20:02:49 -04:00
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<div class="ticket-tabs">
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<button class="tab-btn active" onclick="showTab('description')">Description</button>
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<button class="tab-btn" onclick="showTab('comments')">Comments</button>
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2026-01-01 18:25:19 -05:00
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<button class="tab-btn" onclick="showTab('activity')">Activity</button>
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2025-05-16 20:02:49 -04:00
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</div>
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2026-01-07 10:34:56 -05:00
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</div>
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2025-05-16 20:02:49 -04:00
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2026-01-07 10:34:56 -05:00
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<!-- DIVIDER -->
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<div class="ascii-divider"></div>
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2025-05-16 20:02:49 -04:00
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2026-01-07 10:34:56 -05:00
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<!-- SECTION 3: Tab Content Area -->
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<div class="ascii-section-header">Content Display</div>
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<div class="ascii-content">
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<div class="ascii-frame-inner">
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<div class="ticket-details">
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<div id="description-tab" class="tab-content active">
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<div class="ascii-subsection-header">Description</div>
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<div class="detail-group full-width">
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<label>Description</label>
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<textarea class="editable" data-field="description" disabled><?php echo $ticket["description"]; ?></textarea>
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</div>
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</div>
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<div id="comments-tab" class="tab-content">
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<div class="ascii-subsection-header">Comments Section</div>
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<div class="comments-section">
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<div class="ascii-frame-inner">
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<h2>Add Comment</h2>
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<div class="comment-form">
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<textarea id="newComment" placeholder="Add a comment..."></textarea>
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<div class="comment-controls">
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<div class="markdown-toggles">
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<div class="preview-toggle">
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<label class="switch">
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<input type="checkbox" id="markdownMaster" onchange="toggleMarkdownMode()">
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<span class="slider round"></span>
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</label>
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<span class="toggle-label">Enable Markdown</span>
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</div>
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<div class="preview-toggle">
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<label class="switch">
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<input type="checkbox" id="markdownToggle" onchange="togglePreview()" disabled>
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<span class="slider round"></span>
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</label>
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<span class="toggle-label">Preview Markdown</span>
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</div>
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</div>
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<button onclick="addComment()" class="btn">Add Comment</button>
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</div>
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<div id="markdownPreview" class="markdown-preview" style="display: none;"></div>
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</div>
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</div>
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2026-01-01 18:25:19 -05:00
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2026-01-07 10:34:56 -05:00
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<!-- Comment List in separate sub-frame -->
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<div class="ascii-frame-inner">
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<h2>Comment History</h2>
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<div class="comments-list">
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<?php
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foreach ($comments as $comment) {
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// Use display_name_formatted which falls back appropriately
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$displayName = $comment['display_name_formatted'] ?? $comment['user_name'] ?? 'Unknown User';
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echo "<div class='comment'>";
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echo "<div class='comment-header'>";
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echo "<span class='comment-user'>" . htmlspecialchars($displayName) . "</span>";
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echo "<span class='comment-date'>" . date('M d, Y H:i', strtotime($comment['created_at'])) . "</span>";
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echo "</div>";
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echo "<div class='comment-text'>";
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|
|
if ($comment['markdown_enabled']) {
|
|
|
|
|
// For markdown comments, use JavaScript to render
|
|
|
|
|
echo "<script>document.write(marked.parse(" . json_encode($comment['comment_text']) . "))</script>";
|
|
|
|
|
} else {
|
|
|
|
|
// For non-markdown comments, convert line breaks to <br> and escape HTML
|
|
|
|
|
echo nl2br(htmlspecialchars($comment['comment_text']));
|
|
|
|
|
}
|
|
|
|
|
echo "</div>";
|
|
|
|
|
echo "</div>";
|
|
|
|
|
}
|
|
|
|
|
?>
|
2026-01-01 18:25:19 -05:00
|
|
|
</div>
|
|
|
|
|
</div>
|
2026-01-07 10:34:56 -05:00
|
|
|
</div>
|
|
|
|
|
</div>
|
|
|
|
|
|
|
|
|
|
<div id="activity-tab" class="tab-content">
|
|
|
|
|
<div class="ascii-subsection-header">Activity Timeline</div>
|
|
|
|
|
<div class="timeline-container">
|
|
|
|
|
<?php if (empty($timeline)): ?>
|
|
|
|
|
<p>No activity recorded yet.</p>
|
|
|
|
|
<?php else: ?>
|
|
|
|
|
<?php foreach ($timeline as $event): ?>
|
|
|
|
|
<div class="timeline-event">
|
|
|
|
|
<div class="timeline-icon"><?php echo getEventIcon($event['action_type']); ?></div>
|
|
|
|
|
<div class="timeline-content">
|
|
|
|
|
<div class="timeline-header">
|
|
|
|
|
<strong><?php echo htmlspecialchars($event['display_name'] ?? $event['username'] ?? 'System'); ?></strong>
|
|
|
|
|
<span class="timeline-action"><?php echo formatAction($event); ?></span>
|
|
|
|
|
<span class="timeline-date"><?php echo date('M d, Y H:i', strtotime($event['created_at'])); ?></span>
|
|
|
|
|
</div>
|
|
|
|
|
<?php if (!empty($event['details'])): ?>
|
|
|
|
|
<div class="timeline-details">
|
|
|
|
|
<?php echo formatDetails($event['details'], $event['action_type']); ?>
|
|
|
|
|
</div>
|
|
|
|
|
<?php endif; ?>
|
|
|
|
|
</div>
|
|
|
|
|
</div>
|
|
|
|
|
<?php endforeach; ?>
|
|
|
|
|
<?php endif; ?>
|
|
|
|
|
</div>
|
|
|
|
|
</div>
|
2026-01-01 18:25:19 -05:00
|
|
|
</div>
|
|
|
|
|
</div>
|
2025-05-16 20:02:49 -04:00
|
|
|
</div>
|
|
|
|
|
</div>
|
2026-01-07 10:34:56 -05:00
|
|
|
<!-- END OUTER FRAME -->
|
2025-05-16 20:02:49 -04:00
|
|
|
<script>
|
|
|
|
|
// Initialize the ticket view
|
|
|
|
|
document.addEventListener('DOMContentLoaded', function() {
|
|
|
|
|
if (typeof showTab === 'function') {
|
|
|
|
|
showTab('description');
|
|
|
|
|
} else {
|
|
|
|
|
console.error('showTab function not defined');
|
|
|
|
|
}
|
|
|
|
|
});
|
|
|
|
|
</script>
|
2025-09-05 11:08:56 -04:00
|
|
|
<script>
|
|
|
|
|
// Make ticket data available to JavaScript
|
|
|
|
|
window.ticketData = {
|
|
|
|
|
id: <?php echo json_encode($ticket['ticket_id']); ?>,
|
|
|
|
|
status: <?php echo json_encode($ticket['status']); ?>,
|
|
|
|
|
priority: <?php echo json_encode($ticket['priority']); ?>,
|
|
|
|
|
category: <?php echo json_encode($ticket['category']); ?>,
|
|
|
|
|
type: <?php echo json_encode($ticket['type']); ?>,
|
|
|
|
|
title: <?php echo json_encode($ticket['title']); ?>
|
|
|
|
|
};
|
|
|
|
|
console.log('Ticket data loaded:', window.ticketData);
|
|
|
|
|
</script>
|
2025-05-16 20:02:49 -04:00
|
|
|
</body>
|
|
|
|
|
</html>
|
