A UniFi Network update on 2026-11-12 dropped the UDM's WAN, Smart Power
power-cycled the modem, and Gandalf opened two tickets for the one event.
- Modem and WAN reports from one check cycle open a single ticket, led by
the most urgent, with the rest listed under "Also seen in this incident".
A report while the modem has an open alert, or one that ended under 30
minutes ago, becomes a comment on that ticket instead.
- UniFi update log entries (NETWORK_UPDATED, FIRMWARE_UPDATED_V2 and the
like) add a note to modem/WAN tickets from 20 minutes before the update
to 15 after, and hold new modem/WAN tickets for 15 minutes.
- A Maintenance button for admins starts a global suppression for 30 min
to 4 hours, with a banner on every page and End now.
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
jaredandClaude Opus 5.5