Storage array link-down
5m ago · Unassigned
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| ID | Priority | Title | Status | Assignee | Created | Actions | |
|---|---|---|---|---|---|---|---|
| #123456789 | P1 Critical | Storage array link-down on compute-storage-01 | Open | Unassigned | 5m ago | ||
| #987654321 | P2 High | Switch port flapping on USW-Pro-24 | In Progress | operator | 2h ago | ||
| #111222333 | P3 Med | Scheduled maintenance: replace SFP+ on large1 | Pending | admin | 1d ago | ||
| #444555666 | P4 Low | Update SSL cert on wiki.lotusguild.org | Closed | operator | 3d ago |
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Open
Update node_exporter on micro1
1d ago · operator
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Pending
Scheduled maintenance window
2d ago · admin
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In Progress
Switch port flapping on USW-Pro
2h ago · operator
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Closed
Update SSL cert on wiki
3d ago · operator
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2026-03-14 09:12:33 EDT
Status changed: Open → In Progress by operator
2026-03-14 09:10:11 EDT
Priority escalated: P3 → P1 by GANDALF auto-alert
2026-03-14 09:09:55 EDT
Alert triggered: NIC link-down on large1:enp35s0
node_exporter metric: node_network_up{interface="enp35s0"} = 0
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CRITICAL: Storage array link-down on
compute-storage-01. Ticket auto-created.Escalated to P1 Critical. Paged on-call team.
Confirmed NIC failure. Ordered replacement hardware. ETA 2h.
Hardware replaced. Link restored. Monitoring for 30 min.
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| ID | Priority | Title | Status | Assignee |
|---|---|---|---|---|
| #001 | P1 | Link-down on compute-storage-01 | Open | jdoe |
| #002 | P2 | Switch port flapping USW-Pro-24 | In Progress | smith |
| #003 | P3 | Scheduled SFP+ replacement | Pending | ops-bot |
| #004 | P4 | SSL cert renewal wiki | Open | admin |
| #005 | P1 | RAID controller firmware | Open | jdoe |
| #006 | P2 | Backup job failure nas-01 | Closed | backup-bot |
| #007 | P3 | Prometheus alert rule tuning | In Progress | ops-team |
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# Incident Report **Severity**: P1 Critical ## Summary Storage array link-down on `compute-storage-01`. - Affected: 3 production services - Duration: 2h 33m - Root cause: NIC hardware failure > Resolved. Monitoring continues. [View Ticket](#001)
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