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Each tool is a thin adapter over the same code path the web UI uses (TicketCreationService, CommentService, ApiTicketController, AssignmentService), run as the signed-in user, so permissions, Workflow Designer rules, audit entries, notifications and stats-cache invalidation are identical to doing the same thing in the browser. - Registered in ToolCatalog and listed in its WRITE_TOOLS, so ToolScopeMiddleware requires tickets:write for them. - Annotated readOnlyHint=false / destructiveHint=false (nothing deletes). - Input the web form constrains with dropdowns (priority 1-5, visibility, status) is validated in the tools. Assignees are "me", a username or "unassigned". - A ticket the user can't see reads as "not found" (never "access denied"), consistent with get_ticket. - update_status turns requires_comment into an actionable error and invalidates the stats cache like api/update_ticket.php does. Verified locally through the real pipeline (only JWT validation stubbed) against MariaDB with seeded workflow transitions: 30/30 checks, including a read-only token getting 403 insufficient_scope on create_ticket with nothing written; create/comment/status/assign attributed and audit-logged as the user; @mentions; internal visibility needing groups and staying hidden from non-members; an invisible confidential ticket not found for comment/status; requires_comment enforced, and closing with a reason persisted in one transaction; transitions outside the workflow refused; the admin/creator/assignee rule for assigning. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01MGDKHiU5RJdo3dqQUDow3X