jaredandClaude Opus 5.5
aad3e8eb44
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Network tickets never set issue_subtype, so every automated network alert for a host hashed alike: Gandalf's "Interface enp3s0 link-down" for micro1 matched closed reboot ticket 993441773, got noted there as a recurrence, and never got its own ticket. Automated network tickets now key on the optional `check_code` payload field when sent (it must name the instance, e.g. iface_down:enp3s0), otherwise on the title text outside the [tags], normalised with digits kept. Manual tickets and every other category hash exactly as before. The hash logic moves to helpers/TicketHash.php so the new scripts/rehash_network_tickets.php can re-key open network tickets once after deploy (--dry-run first). Closed tickets keep their old hash so they stop catching unrelated alerts. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
79 lines
2.6 KiB
PHP
79 lines
2.6 KiB
PHP
#!/usr/bin/env php
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<?php
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/**
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* Re-key open automated network tickets after #116.
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*
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* Network tickets used to hash on host alone, so every network alert for a
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* host shared one ticket. They now hash on host + the problem's heading (see
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* helpers/TicketHash.php). Without this script, each open network ticket
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* keeps its old hash and its next alert opens a duplicate instead of
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* updating it. Run once after deploying #116:
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*
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* php scripts/rehash_network_tickets.php --dry-run # report only
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* php scripts/rehash_network_tickets.php
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*
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* Closed tickets keep their old hash on purpose: they stop catching
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* unrelated alerts. A ticket whose new hash already belongs to another ticket
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* is skipped and reported (resolve it by hand). Safe to re-run.
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*/
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if (php_sapi_name() !== 'cli') {
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http_response_code(403);
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exit('CLI access only');
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}
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require_once dirname(__DIR__) . '/config/config.php';
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require_once dirname(__DIR__) . '/helpers/Database.php';
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require_once dirname(__DIR__) . '/helpers/TicketHash.php';
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$dryRun = in_array('--dry-run', $argv, true);
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$conn = Database::getConnection();
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$rows = $conn->query("SELECT ticket_id, title, hash FROM tickets WHERE status <> 'Closed' ORDER BY ticket_id")
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->fetch_all(MYSQLI_ASSOC);
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$counts = ['updated' => 0, 'unchanged' => 0, 'conflict' => 0];
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$lookup = $conn->prepare("SELECT ticket_id FROM tickets WHERE hash = ? AND ticket_id <> ? LIMIT 1");
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$update = $conn->prepare("UPDATE tickets SET hash = ? WHERE ticket_id = ?");
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foreach ($rows as $row) {
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$data = ['title' => (string)$row['title']];
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$components = TicketHash::components($data);
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if ($components['issue_category'] !== 'network' || $components['source_type'] !== 'auto') {
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continue;
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}
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$newHash = TicketHash::generate($data);
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$id = $row['ticket_id'];
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if ($newHash === $row['hash']) {
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$counts['unchanged']++;
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echo "unchanged $id {$row['title']}\n";
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continue;
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}
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$lookup->bind_param('ss', $newHash, $id);
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$lookup->execute();
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$other = $lookup->get_result()->fetch_assoc();
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if ($other) {
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$counts['conflict']++;
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echo "CONFLICT $id {$row['title']} (new hash already on ticket {$other['ticket_id']})\n";
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continue;
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}
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if (!$dryRun) {
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$update->bind_param('ss', $newHash, $id);
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$update->execute();
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}
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$counts['updated']++;
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echo ($dryRun ? 'would update' : 'updated ') . " $id {$row['title']}\n";
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}
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printf(
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"%s%d updated, %d already current, %d conflicts\n",
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$dryRun ? '[dry run] ' : '',
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$counts['updated'],
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$counts['unchanged'],
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$counts['conflict']
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);
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