jaredandClaude Opus 5.5
aad3e8eb44
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Network tickets never set issue_subtype, so every automated network alert for a host hashed alike: Gandalf's "Interface enp3s0 link-down" for micro1 matched closed reboot ticket 993441773, got noted there as a recurrence, and never got its own ticket. Automated network tickets now key on the optional `check_code` payload field when sent (it must name the instance, e.g. iface_down:enp3s0), otherwise on the title text outside the [tags], normalised with digits kept. Manual tickets and every other category hash exactly as before. The hash logic moves to helpers/TicketHash.php so the new scripts/rehash_network_tickets.php can re-key open network tickets once after deploy (--dry-run first). Closed tickets keep their old hash so they stop catching unrelated alerts. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>