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- create_ticket_api.php: validate status (against TICKET_STATUSES) and priority (numeric 1-5). A non-numeric priority previously cast to 0 and escalated the ticket below P1 on the dedup/update path. - manage_workflows.php: reject empty/invalid from_status/to_status on POST and PUT (must be valid ticket statuses) so the workflow table can't be populated with bogus transitions. - TicketModel::getAllTickets: COUNT(*) OVER() rides on returned rows, so a page past the last row returned total/pages = 0. Fall back to a direct COUNT when an over-range page yields no rows, keeping pager math correct. - DashboardView: stop double-escaping category/type/assigned active-filter labels (they were htmlspecialchars'd into the label and again at output, rendering R&D as R&D); output escaping is retained. - check_duplicates.php / NotificationHelper::notifyWatchers: wrap the DB lookups in try/catch so a failed prepare/query degrades gracefully (advisory dup-check returns none; best-effort watcher notify is skipped) instead of fataling the request. Works whether mysqli throws or returns false. (manage_* endpoints already have a top-level try/catch.) Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>