-- Migration 009: Add ticket templates
-- Creates ticket_templates table for reusable ticket templates

CREATE TABLE ticket_templates (
    template_id INT AUTO_INCREMENT PRIMARY KEY,
    template_name VARCHAR(100) NOT NULL,
    title_template VARCHAR(255) NOT NULL,
    description_template TEXT NOT NULL,
    category VARCHAR(50),
    type VARCHAR(50),
    default_priority INT DEFAULT 4,
    created_by INT,
    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
    FOREIGN KEY (created_by) REFERENCES users(user_id),
    INDEX idx_template_name (template_name)
);

-- Insert default templates
INSERT INTO ticket_templates (template_name, title_template, description_template, category, type, default_priority) VALUES
('Hardware Failure', 'Hardware Failure: [Device Name]', 'Device: \nIssue: \nError Messages: \nTroubleshooting Done: ', 'Hardware', 'Problem', 2),
('Software Installation', 'Install [Software Name]', 'Software: \nVersion: \nLicense Key: \nInstallation Path: ', 'Software', 'Install', 3),
('Network Issue', 'Network Issue: [Brief Description]', 'Affected System: \nSymptoms: \nIP Address: \nConnectivity Tests: ', 'Hardware', 'Problem', 2),
('Maintenance Request', 'Scheduled Maintenance: [System Name]', 'System: \nMaintenance Type: \nScheduled Date: \nDowntime Expected: ', 'Hardware', 'Maintenance', 4);