false, 'error' => 'Ticket ID required']); exit; } $ticketModel = new TicketModel($conn); $auditLogModel = new AuditLogModel($conn); $userModel = new UserModel($conn); if ($assignedTo === null || $assignedTo === '') { // Unassign ticket $success = $ticketModel->unassignTicket($ticketId, $userId); if ($success) { $auditLogModel->log($userId, 'unassign', 'ticket', $ticketId); } } else { // Validate assigned_to is a valid user ID $assignedTo = (int)$assignedTo; $targetUser = $userModel->getUserById($assignedTo); if (!$targetUser) { echo json_encode(['success' => false, 'error' => 'Invalid user ID']); exit; } // Assign ticket $success = $ticketModel->assignTicket($ticketId, $assignedTo, $userId); if ($success) { $auditLogModel->log($userId, 'assign', 'ticket', $ticketId, ['assigned_to' => $assignedTo]); } } echo json_encode(['success' => $success]);