Scope: read = GET only; read_write = create/comment/close. By default a key only sees public-visibility tickets — check See all visibility only if this key genuinely needs Confidential/Internal tickets too.
| Name | Key Prefix | Scope | Visibility | Created By | Created | Expires | Last Used | Status | Actions |
|---|---|---|---|---|---|---|---|---|---|
| No API keys found. Generate one above. | |||||||||
… |
all public only | Active Revoked | — | ||||||
Include the API key in your requests using the Authorization header:
Authorization: Bearer YOUR_API_KEY
Scopes: a read key may only use the GET endpoints;
a read_write key may also create tickets, post comments, and change status.
All endpoints are Bearer-authenticated and rate-limited. Comments and status changes made via
the API are attributed to the key's name.
Create a ticket (read_write):
curl -X POST /create_ticket_api.php \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{"title":"My ticket","category":"General","type":"Issue","priority":3}'List / triage the queue (read). Filters: status, priority (1-5), host (title match), page, limit:
curl "/api/tickets_api.php?status=Open&priority=2&limit=25" \
-H "Authorization: Bearer YOUR_API_KEY"Read one ticket + its comments (read):
curl "/api/tickets_api.php?ticket_id=123456789" \
-H "Authorization: Bearer YOUR_API_KEY"Post a comment (read_write). markdown_enabled is optional:
curl -X POST /api/ticket_comment_api.php \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{"ticket_id":"123456789","comment_text":"Investigating.","markdown_enabled":true}'Change / close status (read_write, workflow-validated). comment is required for transitions that require one (e.g. closing) and is posted as the reason:
curl -X POST /api/ticket_status_api.php \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{"ticket_id":"123456789","status":"Closed","comment":"Resolved: disk replaced."}'Keep keys secure and rotate them regularly. Scope automation keys to read unless they need to write.