# Tinker Tickets

A lightweight PHP-based ticketing system designed for tracking and managing data center infrastructure issues.

## Features

- 📊 Clean dashboard interface with sortable columns
- 🎫 Customizable ticket creation and management  
- 🔄 Real-time status updates and priority tracking
- 💬 Markdown-supported commenting system
- 🔔 Discord webhook integration for notifications

## Core Components

- **Dashboard**: View and filter tickets by status, priority, and type
- **Ticket Management**: Create, edit, and update ticket details
- **Priority Levels**: P1 (Critical) to P5 (Lowest) impact tracking
- **Categories**: Hardware, Software, Network, Security tracking
- **Comment System**: Markdown support for detailed documentation

## Technical Details

- Backend: PHP with MariaDB database
- Frontend: HTML5, CSS3, JavaScript  
- Authentication: Environment-based configuration
- API: RESTful endpoints for ticket operations

## Configuration

1. Create `.env` file with database credentials:
```env
DB_HOST=localhost
DB_USER=username
DB_PASS=password
DB_NAME=database
DISCORD_WEBHOOK_URL=your_webhook_url
```