CSS class migrations: admin views and boot overlay fade-out

- Replace style.display with .is-hidden classList in ApiKeysView, CustomFieldsView, RecurringTicketsView - Convert boot overlay fade-out from style.opacity to .boot-overlay--fade-out CSS class - Add .boot-overlay--fade-out rule to dashboard.css Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
CSS class migrations in CreateTicketView: duplicate warning, visibility groups
2026-03-20 21:20:55 -04:00 · 2026-03-20 21:18:16 -04:00 · 2026-03-20 21:16:49 -04:00 · 2026-03-20 21:13:55 -04:00 · 2026-03-20 21:08:28 -04:00 · 2026-03-20 20:40:51 -04:00
28 changed files with 1948 additions and 1756 deletions
--- a/README.md
+++ b/README.md
@@ -126,6 +126,11 @@ Access all admin pages via the **Admin dropdown** in the dashboard header.
 | `Ctrl/Cmd + E` | Toggle edit mode (ticket page) |
 | `Ctrl/Cmd + S` | Save changes (ticket page) |
 | `Ctrl/Cmd + K` | Focus search box (dashboard) |
+| `N` | New ticket (dashboard) |
+| `J` / `K` | Next / previous row (dashboard table) |
+| `Enter` | Open selected ticket (dashboard) |
+| `G` then `D` | Go to dashboard |
+| `1`–`4` | Quick status change (ticket page) |
 | `ESC` | Cancel edit / close modal |
 | `?` | Show keyboard shortcuts help |

@@ -242,17 +247,20 @@ tinker_tickets/
 │   └── upload_attachment.php             # GET/POST: List or upload attachments
 ├── assets/
 │   ├── css/
+│   │   ├── base.css                      # LotusGuild Terminal Design System (symlinked from web_template)
 │   │   ├── dashboard.css                 # Dashboard + terminal styling
 │   │   └── ticket.css                    # Ticket view styling
 │   ├── js/
 │   │   ├── advanced-search.js            # Advanced search modal
-│   │   ├── ascii-banner.js               # ASCII art banner
+│   │   ├── ascii-banner.js               # ASCII art banner (rendered in boot overlay on first visit)
+│   │   ├── base.js                       # LotusGuild JS utilities — window.lt (symlinked from web_template)
 │   │   ├── dashboard.js                  # Dashboard + bulk actions + kanban + sidebar
-│   │   ├── keyboard-shortcuts.js         # Keyboard shortcuts
+│   │   ├── keyboard-shortcuts.js         # Keyboard shortcuts (uses lt.keys)
 │   │   ├── markdown.js                   # Markdown rendering + ticket linking (XSS-safe)
 │   │   ├── settings.js                   # User preferences
 │   │   ├── ticket.js                     # Ticket + comments + visibility
-│   │   └── toast.js                      # Toast notifications
+│   │   ├── toast.js                      # Deprecated shim (no longer loaded — all callers use lt.toast directly)
+│   │   └── utils.js                      # escapeHtml (→ lt.escHtml), getTicketIdFromUrl, showConfirmModal
 │   └── images/
 │       └── favicon.png
 ├── config/
@@ -387,6 +395,14 @@ Key conventions and gotchas for working with this codebase:
 15. **CSP nonces**: All inline `<script>` tags require `nonce="<?php echo $nonce; ?>"`
 16. **Visibility validation**: Internal visibility requires at least one group — validated server-side
 17. **Rate limiting**: Both session-based AND IP-based limits are enforced
+18. **Relative timestamps**: Dashboard dates use `lt.time.ago()` and refresh every 60s; full date is always in the `title` attribute for hover
+19. **Boot sequence**: Shows ASCII banner then boot messages on first page visit per session (`sessionStorage.getItem('booted')`); removed on subsequent loads
+20. **No raw `fetch()`**: All AJAX calls use `lt.api.get/post/put/delete()` — never use raw `fetch()`. The wrapper auto-adds `Content-Type: application/json` and `X-CSRF-Token`, auto-parses JSON, and throws on non-2xx.
+21. **Confirm dialogs**: Never use browser `confirm()`. Use `showConfirmModal(title, message, type, onConfirm)` (defined in `utils.js`, available on all pages). Types: `'warning'` | `'error'` | `'info'`.
+22. **`utils.js` on all pages**: `utils.js` is loaded by all views (including admin). It provides `escapeHtml()`, `getTicketIdFromUrl()`, and `showConfirmModal()`.
+23. **No `toast.js`**: `toast.js` is deprecated and no longer loaded by any view. Use `lt.toast.success/error/warning/info()` directly from `base.js`.
+24. **CSS utility classes** (dashboard.css): Use `.text-green`, `.text-amber`, `.text-cyan`, `.text-danger`, `.text-open`, `.text-closed`, `.text-muted`, `.text-muted-green`, `.text-sm`, `.text-center`, `.nowrap`, `.mono`, `.fw-bold`, `.mb-1` for typography. Use `.admin-container` (1200px) or `.admin-container-wide` (1400px) for admin page max-widths. Use `.admin-header-row` for title+button header rows. Use `.admin-form-row`, `.admin-form-field`, `.admin-label`, `.admin-input` for filter forms. Use `.admin-form-actions` for filter form button groups. Use `.table-wrapper` + `td.empty-state` for tables. Use `.setting-grid-2` and `.setting-grid-3` for modal form grids. Use `.lt-modal-sm` or `.lt-modal-lg` for modal sizing.
+25. **CSS utility classes** (ticket.css): Use `.form-hint` (green helper text), `.form-hint-warning` (amber helper text), `.visibility-groups-list` (checkbox row), `.group-checkbox-label` (checkbox label) for ticket forms.

 ## File Reference

--- a/api/add_comment.php
+++ b/api/add_comment.php
@@ -62,7 +62,14 @@ try {
        throw new Exception("Invalid JSON data received");
    }

-    $ticketId = $data['ticket_id'];
+    $ticketId = isset($data['ticket_id']) ? (int)$data['ticket_id'] : 0;
+    if ($ticketId <= 0) {
+        http_response_code(400);
+        ob_end_clean();
+        header('Content-Type: application/json');
+        echo json_encode(['success' => false, 'error' => 'Invalid ticket ID']);
+        exit;
+    }

    // Initialize models
    $commentModel = new CommentModel($conn);
--- a/api/assign_ticket.php
+++ b/api/assign_ticket.php
@@ -6,10 +6,17 @@ require_once dirname(__DIR__) . '/models/UserModel.php';

 // Get request data
 $data = json_decode(file_get_contents('php://input'), true);
-$ticketId = $data['ticket_id'] ?? null;
+if (!is_array($data)) {
+    http_response_code(400);
+    echo json_encode(['success' => false, 'error' => 'Invalid JSON body']);
+    exit;
+}
+
+$ticketId = isset($data['ticket_id']) ? (int)$data['ticket_id'] : null;
 $assignedTo = $data['assigned_to'] ?? null;

 if (!$ticketId) {
+    http_response_code(400);
    echo json_encode(['success' => false, 'error' => 'Ticket ID required']);
    exit;
 }
@@ -18,6 +25,21 @@ $ticketModel = new TicketModel($conn);
 $auditLogModel = new AuditLogModel($conn);
 $userModel = new UserModel($conn);

+// Verify ticket exists
+$ticket = $ticketModel->getTicketById($ticketId);
+if (!$ticket) {
+    http_response_code(404);
+    echo json_encode(['success' => false, 'error' => 'Ticket not found']);
+    exit;
+}
+
+// Authorization: only admins or the ticket creator/assignee can reassign
+if (!$isAdmin && $ticket['created_by'] !== $userId && $ticket['assigned_to'] !== $userId) {
+    http_response_code(403);
+    echo json_encode(['success' => false, 'error' => 'Permission denied']);
+    exit;
+}
+
 if ($assignedTo === null || $assignedTo === '') {
    // Unassign ticket
    $success = $ticketModel->unassignTicket($ticketId, $userId);
@@ -40,4 +62,9 @@ if ($assignedTo === null || $assignedTo === '') {
    }
 }

-echo json_encode(['success' => $success]);
+if (!$success) {
+    http_response_code(500);
+    echo json_encode(['success' => false, 'error' => 'Failed to update ticket assignment']);
+} else {
+    echo json_encode(['success' => true]);
+}
--- a/api/bulk_operation.php
+++ b/api/bulk_operation.php
@@ -14,6 +14,7 @@ header('Content-Type: application/json');

 // Check authentication
 if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
+    http_response_code(401);
    echo json_encode(['success' => false, 'error' => 'Not authenticated']);
    exit;
 }
@@ -32,6 +33,7 @@ if ($_SERVER['REQUEST_METHOD'] === 'POST') {
 // Check admin status - bulk operations are admin-only
 $isAdmin = $_SESSION['user']['is_admin'] ?? false;
 if (!$isAdmin) {
+    http_response_code(403);
    echo json_encode(['success' => false, 'error' => 'Admin access required']);
    exit;
 }
--- a/api/clone_ticket.php
+++ b/api/clone_ticket.php
@@ -17,7 +17,9 @@ try {
    require_once dirname(__DIR__) . '/models/AuditLogModel.php';

    // Check authentication
-    session_start();
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
    if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
        http_response_code(401);
        echo json_encode(['success' => false, 'error' => 'Authentication required']);
@@ -50,8 +52,14 @@ try {
        exit;
    }

-    $sourceTicketId = $data['ticket_id'];
+    $sourceTicketId = (int)$data['ticket_id'];
+    if ($sourceTicketId <= 0) {
+        http_response_code(400);
+        echo json_encode(['success' => false, 'error' => 'Invalid ticket ID']);
+        exit;
+    }
    $userId = $_SESSION['user']['user_id'];
+    $isAdmin = $_SESSION['user']['is_admin'] ?? false;

    // Get database connection
    $conn = Database::getConnection();
@@ -66,6 +74,15 @@ try {
        exit;
    }

+    // Authorization: non-admins cannot clone internal tickets unless they created/are assigned
+    if (!$isAdmin && ($sourceTicket['visibility'] ?? 'public') === 'internal') {
+        if ($sourceTicket['created_by'] != $userId && $sourceTicket['assigned_to'] != $userId) {
+            http_response_code(403);
+            echo json_encode(['success' => false, 'error' => 'Permission denied']);
+            exit;
+        }
+    }
+
    // Prepare cloned ticket data
    $clonedTicketData = [
        'title' => '[CLONE] ' . $sourceTicket['title'],
--- a/api/update_ticket.php
+++ b/api/update_ticket.php
@@ -79,6 +79,17 @@ try {
                ];
            }

+            // Authorization: admins can edit any ticket; others only their own or assigned
+            if (!$this->isAdmin
+                && $currentTicket['created_by'] != $this->userId
+                && $currentTicket['assigned_to'] != $this->userId
+            ) {
+                return [
+                    'success' => false,
+                    'error' => 'Permission denied'
+                ];
+            }
+
            // Merge current data with updates, keeping existing values for missing fields
            $updateData = [
                'ticket_id' => $id,
--- a/api/upload_attachment.php
+++ b/api/upload_attachment.php
@@ -155,7 +155,7 @@ if (empty($originalFilename)) {

 // Save to database
 try {
-    $attachmentModel = new AttachmentModel();
+    $attachmentModel = new AttachmentModel($conn);
    $attachmentId = $attachmentModel->addAttachment(
        $ticketId,
        $uniqueFilename,
--- a/assets/css/base.css
+++ b/assets/css/base.css
@@ -128,9 +128,9 @@
  --header-height:   58px;
  --container-max:   1600px;

-  /* --- Transitions --- */
-  --transition-fast:    all 0.15s ease;
-  --transition-default: all 0.3s ease;
+  /* --- Transitions — scoped to GPU-safe properties (no box-shadow/filter) --- */
+  --transition-fast:    border-color 0.15s ease, background-color 0.15s ease, color 0.15s ease;
+  --transition-default: border-color 0.2s ease, background-color 0.2s ease, color 0.2s ease;

  /* --- Z-index ladder --- */
  --z-base:           1;
@@ -171,11 +171,10 @@ body {
 a {
  color: var(--terminal-green);
  text-decoration: none;
-  transition: var(--transition-fast);
+  transition: color 0.15s ease;
 }
 a:hover {
  color: var(--terminal-amber);
-  text-shadow: var(--glow-amber);
 }

 ul, ol { list-style: none; }
@@ -186,37 +185,21 @@ img, svg { display: block; max-width: 100%; }
   03. CRT & TERMINAL EFFECTS
   ---------------------------------------------------------------- */

-/* Horizontal scanline overlay — fixed over the entire viewport */
-body::before {
-  content: '';
-  position: fixed;
-  inset: 0;
-  background: repeating-linear-gradient(
+/* Scanlines baked into body background — position:fixed overlay removed because
+   Chrome promotes all position:fixed elements to GPU compositing layers, causing
+   a compositor re-blend blink on every CPU repaint triggered by hover states. */
+body {
+  background-image: repeating-linear-gradient(
    0deg,
    rgba(0, 0, 0, 0.15) 0px,
    rgba(0, 0, 0, 0.15) 1px,
    transparent 1px,
    transparent 2px
  );
-  pointer-events: none;
-  z-index: var(--z-overlay);
-  animation: scanline 8s linear infinite;
-}
-
-/* Binary data-stream watermark — bottom-right corner */
-body::after {
-  content: '10101010';
-  position: fixed;
-  bottom: 10px;
-  right: 14px;
-  font-family: var(--font-mono);
-  font-size: 0.55rem;
-  color: var(--terminal-green);
-  opacity: 0.07;
-  pointer-events: none;
-  letter-spacing: 2px;
-  animation: data-stream 3s steps(1) infinite;
 }
+body::before { display: none; }
+/* body::after binary watermark also suppressed — was position:fixed (GPU layer) */
+body::after  { display: none; }

 /* ----------------------------------------------------------------
   04. TYPOGRAPHY
@@ -650,7 +633,6 @@ pre {
 }
 .lt-card:hover {
  border-color: var(--terminal-green);
-  box-shadow: var(--box-glow-green);
 }

 .lt-card-title {
@@ -701,13 +683,9 @@ pre {
  background: var(--terminal-green-dim);
  color: var(--terminal-amber);
  border-color: var(--terminal-amber);
-  text-shadow: var(--glow-amber-intense);
-  box-shadow: var(--box-glow-amber);
-  transform: translateY(-2px);
 }
 .lt-btn:active {
-  transform: translateY(0);
-  box-shadow: var(--box-glow-green);
+  opacity: 0.85;
 }
 .lt-btn:disabled {
  opacity: 0.4;
@@ -725,7 +703,6 @@ pre {
 .lt-btn-primary::before { content: '> '; }
 .lt-btn-primary:hover {
  background: var(--terminal-amber-dim);
-  box-shadow: var(--box-glow-amber);
 }

 /* Red (destructive / danger) */
@@ -737,8 +714,6 @@ pre {
  background: var(--terminal-red-dim);
  color: var(--terminal-red);
  border-color: var(--terminal-red);
-  text-shadow: var(--glow-red);
-  box-shadow: var(--box-glow-red);
 }

 /* Small variant */
@@ -899,7 +874,6 @@ pre {
 }
 .lt-table tbody tr:hover {
  background: rgba(0, 255, 65, 0.06);
-  box-shadow: inset 0 0 20px rgba(0, 255, 65, 0.05);
 }

 /* Data table — compact, row-only separators, good for dense data */
@@ -948,7 +922,8 @@ pre {
 .lt-table-wrap { overflow-x: auto; border: 2px solid var(--terminal-green); }

 /* Sortable column header */
-.lt-table th[data-sort] { cursor: pointer; }
+.lt-table th[data-sort],
+th[data-sort-key] { cursor: pointer; }
 .lt-table th[data-sort]:hover { color: var(--terminal-green); text-shadow: var(--glow-green); }
 .lt-table th[data-sort="asc"]::after  { content: ' ▲'; color: var(--terminal-green); }
 .lt-table th[data-sort="desc"]::after { content: ' ▼'; color: var(--terminal-green); }
@@ -1203,6 +1178,7 @@ pre {
 .lt-toast-close::before,
 .lt-toast-close::after { content: ''; }
 .lt-toast-close:hover  { opacity: 1; transform: none; }
+.lt-toast--hiding      { opacity: 0; transition: opacity 0.3s ease; }

 /* ----------------------------------------------------------------
   15. TAB NAVIGATION
@@ -1357,8 +1333,6 @@ pre {
 }
 .lt-stat-card:hover {
  border-color: var(--terminal-amber);
-  box-shadow: var(--box-glow-amber);
-  transform: translateY(-2px);
 }
 .lt-stat-card.active {
  background: var(--terminal-amber-dim);
@@ -1560,23 +1534,23 @@ pre {
 }

@keyframes corner-pulse {
-  0%, 100% { text-shadow: var(--glow-green); }
-  50%      { text-shadow: var(--glow-green-intense); }
+  0%, 100% { opacity: 0.7; }
+  50%      { opacity: 1; }
 }

@keyframes subtle-pulse {
-  0%, 100% { text-shadow: var(--glow-amber); }
-  50%      { text-shadow: var(--glow-amber-intense); }
+  0%, 100% { opacity: 0.75; }
+  50%      { opacity: 1; }
 }

@keyframes pulse-glow {
-  0%, 100% { text-shadow: 0 0 5px currentColor, 0 0 10px currentColor; }
-  50%      { text-shadow: 0 0 10px currentColor, 0 0 20px currentColor, 0 0 30px currentColor; }
+  0%, 100% { opacity: 0.7; }
+  50%      { opacity: 1; }
 }

@keyframes pulse-red {
-  0%, 100% { box-shadow: 0 0 0 0 rgba(255, 68, 68, 0.5); }
-  50%      { box-shadow: 0 0 6px 3px rgba(255, 68, 68, 0.2); }
+  0%, 100% { opacity: 0.6; }
+  50%      { opacity: 1; }
 }

@keyframes focus-pulse {
@@ -1615,8 +1589,8 @@ pre {

 /* Item pulse for actively running tasks */
@keyframes exec-running-pulse {
-  0%, 100% { border-color: var(--terminal-green); }
-  50%      { border-color: var(--status-running); box-shadow: 0 0 8px rgba(255, 193, 7, 0.35); }
+  0%, 100% { border-color: var(--terminal-green); opacity: 0.7; }
+  50%      { border-color: var(--status-running); opacity: 1; }
 }
 .lt-item-running { animation: exec-running-pulse 2s ease-in-out infinite; }

--- a/assets/css/dashboard.css
+++ b/assets/css/dashboard.css
--- a/assets/css/ticket.css
+++ b/assets/css/ticket.css
@@ -262,12 +262,11 @@
    color: var(--terminal-green);
    font-family: var(--font-mono);
    cursor: pointer;
-    transition: all 0.2s ease;
+    transition: border-color 0.2s ease;
 }

 .metadata-select:hover {
    border-color: var(--terminal-amber);
-    box-shadow: var(--glow-amber);
 }

 .metadata-select:focus {
@@ -346,24 +345,28 @@ textarea[data-field="description"]:not(:disabled)::after {
    color: var(--terminal-amber);
    border-color: var(--terminal-amber);
    background: rgba(255, 176, 0, 0.1);
+    box-shadow: 0 0 6px rgba(255, 176, 0, 0.4);
    animation: pulse-warning 2s ease-in-out infinite;
+    will-change: opacity;
 }

 .ticket-age.age-critical {
    color: var(--priority-1);
    border-color: var(--priority-1);
    background: rgba(255, 77, 77, 0.15);
+    box-shadow: 0 0 8px rgba(255, 77, 77, 0.5);
    animation: pulse-critical 1s ease-in-out infinite;
+    will-change: opacity;
 }

@keyframes pulse-warning {
-    0%, 100% { box-shadow: 0 0 5px rgba(255, 176, 0, 0.3); }
-    50% { box-shadow: 0 0 15px rgba(255, 176, 0, 0.6); }
+    0%, 100% { opacity: 0.75; }
+    50% { opacity: 1; }
 }

@keyframes pulse-critical {
-    0%, 100% { box-shadow: 0 0 5px rgba(255, 77, 77, 0.3); }
-    50% { box-shadow: 0 0 20px rgba(255, 77, 77, 0.8); }
+    0%, 100% { opacity: 0.7; }
+    50% { opacity: 1; }
 }

 /* Tab transition animations */
@@ -463,6 +466,50 @@ textarea[data-field="description"]:not(:disabled)::after {
 }

 /* Form Elements */
+/* Helper text below form fields */
+.form-hint {
+    color: var(--terminal-green);
+    font-family: var(--font-mono);
+    font-size: 0.85rem;
+    margin-top: 0.5rem;
+}
+
+.form-hint-warning {
+    color: var(--terminal-amber);
+    font-family: var(--font-mono);
+    font-size: 0.85rem;
+    margin-top: 0.5rem;
+}
+
+/* Visibility group checkbox row */
+.visibility-groups-list {
+    display: flex;
+    flex-wrap: wrap;
+    gap: 0.75rem;
+    margin-top: 0.5rem;
+}
+
+.group-checkbox-label {
+    display: flex;
+    align-items: center;
+    gap: 0.5rem;
+    cursor: pointer;
+}
+
+/* Duplicate warning box and visibility groups (JS-toggled, need margin when visible) */
+#duplicateWarning {
+    margin-top: 1rem;
+}
+
+#visibilityGroupsContainer {
+    margin-top: 1rem;
+}
+
+/* Duplicate found heading */
+.duplicate-heading {
+    margin-bottom: 0.5rem;
+}
+
 .detail-group {
    margin-bottom: 30px;
    padding: 15px;
@@ -508,7 +555,7 @@ textarea[data-field="description"]:not(:disabled)::after {
    border-radius: 0;
    background: var(--bg-primary);
    color: var(--text-primary);
-    transition: all 0.3s ease;
+    transition: border-color 0.2s ease;
 }

 input.editable {
@@ -537,6 +584,8 @@ textarea.editable {
    background: var(--bg-secondary);
    cursor: default;
    border-color: transparent;
+    overflow: hidden;
+    resize: none;
 }

 /* Button Styles */
@@ -548,7 +597,7 @@ textarea.editable {
    font-weight: 500;
    background: var(--bg-primary);
    color: var(--text-primary);
-    transition: all 0.3s ease;
+    transition: background-color 0.2s ease, color 0.2s ease, border-color 0.2s ease;
 }

 .btn.primary {
@@ -564,8 +613,6 @@ textarea.editable {
 }

 .btn:hover {
-    transform: translateY(-2px);
-    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
 }

 /* Comments Section - TERMINAL STYLE */
@@ -629,7 +676,7 @@ textarea.editable {
    margin-bottom: 1rem;
    position: relative;
    box-shadow: none;
-    transition: all 0.3s ease;
+    transition: border-color 0.2s ease;
    animation: comment-appear 0.4s ease-out;
 }

@@ -646,8 +693,6 @@ textarea.editable {

 .comment:hover {
    border-color: var(--terminal-amber);
-    background: linear-gradient(135deg, var(--bg-primary) 0%, rgba(255, 176, 0, 0.03) 100%);
-    box-shadow: 0 0 15px rgba(0, 255, 65, 0.1);
 }

 .comment:hover::before,
@@ -764,13 +809,16 @@ textarea.editable {
    padding: 0.25rem 0.5rem;
    font-size: 0.85rem;
    cursor: pointer;
-    transition: all 0.2s ease;
+    transition: background-color 0.15s ease, color 0.15s ease, border-color 0.15s ease;
    font-family: var(--font-mono);
    line-height: 1;
 }

-.comment-action-btn:hover {
+.comment-action-btn:hover,
+.comment-action-btn:focus-visible {
    background: rgba(0, 255, 65, 0.1);
+    outline: 2px solid var(--terminal-amber);
+    outline-offset: 2px;
 }

 .comment-action-btn.edit-btn:hover {
@@ -942,6 +990,11 @@ textarea.editable {
    }
 }

+.animate-fadein  { animation: fadeIn 0.3s ease; }
+.is-hidden { display: none !important; }
+.animate-fadeout { animation: fadeIn 0.2s ease reverse; }
+.comment--deleting { opacity: 0; transform: translateX(-20px); transition: opacity 0.3s, transform 0.3s; }
+
 .reply-form-container .reply-header {
    display: flex;
    justify-content: space-between;
@@ -1059,7 +1112,7 @@ textarea.editable {
    font-size: 1em;
    font-family: var(--font-mono);
    color: var(--terminal-green);
-    transition: all 0.3s ease;
+    transition: background-color 0.15s ease, color 0.15s ease, border-color 0.15s ease;
    position: relative;
    margin-right: -2px;
 }
@@ -1074,9 +1127,12 @@ textarea.editable {
    color: var(--terminal-green);
 }

-.tab-btn:hover {
+.tab-btn:hover,
+.tab-btn:focus-visible {
    background: rgba(0, 255, 65, 0.05);
    color: var(--terminal-amber);
+    outline: 2px solid var(--terminal-amber);
+    outline-offset: -2px;
 }

 .tab-btn.active {
@@ -1159,7 +1215,7 @@ textarea.editable {
    right: 0;
    bottom: 0;
    background-color: var(--bg-secondary);
-    transition: .4s;
+    transition: background-color 0.4s ease;
 }

 .slider:before {
@@ -1169,8 +1225,8 @@ textarea.editable {
    width: 16px;
    left: 4px;
    bottom: 4px;
-    background-color: white;
-    transition: .4s;
+    background-color: var(--bg-primary);
+    transition: transform 0.4s ease;
 }

 .slider.round {
@@ -1328,24 +1384,24 @@ input:checked + .slider:before {
 }

 body.dark-mode .timeline-content {
-    --card-bg: #2d3748;
-    --border-color: #444;
-    --text-muted: #a0aec0;
-    --text-secondary: #cbd5e0;
-    background: #2d3748;
-    color: #f7fafc;
+    --card-bg: var(--bg-tertiary);
+    --border-color: var(--border-color);
+    --text-muted: var(--text-muted);
+    --text-secondary: var(--text-secondary);
+    background: var(--bg-tertiary);
+    color: var(--text-primary);
 }

 body.dark-mode .timeline-header strong {
-    color: #f7fafc;
+    color: var(--text-primary);
 }

 body.dark-mode .timeline-action {
-    color: #a0aec0;
+    color: var(--text-muted);
 }

 body.dark-mode .timeline-date {
-    color: #718096;
+    color: var(--text-secondary);
 }
 /* Status select dropdown */
 .status-select {
@@ -1357,38 +1413,38 @@ body.dark-mode .timeline-date {
    letter-spacing: 0.5px;
    border: 2px solid transparent;
    cursor: pointer;
-    transition: all 0.2s ease;
+    transition: opacity 0.15s ease, border-color 0.15s ease;
 }

 .status-select:hover {
    opacity: 0.9;
-    border-color: rgba(255, 255, 255, 0.3);
+    border-color: rgba(0, 255, 65, 0.4);
 }

 .status-select:focus {
    outline: none;
-    border-color: rgba(255, 255, 255, 0.5);
+    border-color: var(--terminal-amber);
 }

 /* Status colors for dropdown */
 .status-select.status-open {
    background-color: var(--status-open) !important;
-    color: white !important;
+    color: var(--bg-primary) !important;
 }

 .status-select.status-in-progress {
    background-color: var(--status-in-progress) !important;
-    color: #212529 !important;
+    color: var(--bg-primary) !important;
 }

 .status-select.status-closed {
    background-color: var(--status-closed) !important;
-    color: white !important;
+    color: var(--bg-primary) !important;
 }

 .status-select.status-resolved {
-    background-color: #28a745 !important;
-    color: white !important;
+    background-color: var(--status-open) !important;
+    color: var(--bg-primary) !important;
 }

 /* Dropdown options inherit colors */
@@ -1399,66 +1455,56 @@ body.dark-mode .timeline-date {
 }

 body.dark-mode .status-select option {
-    background-color: #2d3748;
-    color: #f7fafc;
+    background-color: var(--bg-tertiary);
+    color: var(--text-primary);
 }

 /* Dark mode for Activity tab and general improvements */
 body.dark-mode .tab-content {
-    color: var(--text-primary, #f7fafc);
+    color: var(--text-primary);
 }

 body.dark-mode #activity-tab {
-    background: var(--bg-secondary, #1a202c);
-    color: var(--text-primary, #f7fafc);
+    background: var(--bg-secondary);
+    color: var(--text-primary);
 }

 body.dark-mode #activity-tab p {
-    color: var(--text-primary, #f7fafc);
+    color: var(--text-primary);
 }

-/* Comprehensive Dark Mode Fix - Ensure no white on white */
-body.dark-mode {
-    --bg-primary: #1a202c;
-    --bg-secondary: #2d3748;
-    --bg-tertiary: #4a5568;
-    --text-primary: #e2e8f0;
-    --text-secondary: #cbd5e0;
-    --text-muted: #a0aec0;
-    --border-color: #4a5568;
-    --card-bg: #2d3748;
-}
+/* Comprehensive Dark Mode Fix - terminal CSS variables apply throughout */

 /* Ensure ticket container has dark background */
 body.dark-mode .ticket-container {
-    background: #1a202c !important;
-    color: #e2e8f0 !important;
+    background: var(--bg-secondary) !important;
+    color: var(--text-primary) !important;
 }

 /* Ensure all ticket details sections are dark */
 body.dark-mode .ticket-details {
-    background: #1a202c !important;
-    color: #e2e8f0 !important;
+    background: var(--bg-secondary) !important;
+    color: var(--text-primary) !important;
 }

 /* Ensure detail groups are dark */
 body.dark-mode .detail-group {
    background: transparent !important;
-    color: #e2e8f0 !important;
+    color: var(--text-primary) !important;
 }

 /* Ensure labels are visible */
 body.dark-mode .detail-group label,
 body.dark-mode label {
-    color: #cbd5e0 !important;
+    color: var(--text-secondary) !important;
 }

 /* Fix textarea and input fields */
 body.dark-mode textarea,
 body.dark-mode input[type="text"] {
-    background: #2d3748 !important;
-    color: #e2e8f0 !important;
-    border-color: #4a5568 !important;
+    background: var(--bg-tertiary) !important;
+    color: var(--text-primary) !important;
+    border-color: var(--border-color) !important;
 }

 /* Ensure timeline event backgrounds are dark */
@@ -1468,30 +1514,38 @@ body.dark-mode .timeline-event {

 /* Fix any remaining white text issues */
 body.dark-mode .timeline-details {
-    color: #cbd5e0 !important;
+    color: var(--text-secondary) !important;
    background: transparent !important;
 }

 /* Fix comment sections */
 body.dark-mode .comment {
-    background: #2d3748 !important;
-    color: #e2e8f0 !important;
+    background: var(--bg-tertiary) !important;
+    color: var(--text-primary) !important;
 }

 body.dark-mode .comment-text {
-    color: #e2e8f0 !important;
+    color: var(--text-primary) !important;
 }

 body.dark-mode .comment-header {
-    color: #cbd5e0 !important;
+    color: var(--text-secondary) !important;
 }

 /* Fix any form elements */
 body.dark-mode select,
 body.dark-mode .editable {
-    background: #2d3748 !important;
-    color: #e2e8f0 !important;
-    border-color: #4a5568 !important;
+    background: var(--bg-tertiary) !important;
+    color: var(--text-primary) !important;
+    border-color: var(--border-color) !important;
+}
+
+/* ===== RELATIVE TIMESTAMP CELLS ===== */
+
+span.ts-cell {
+    cursor: help;
+    border-bottom: 1px dotted var(--text-muted);
+    text-decoration: none;
 }

 /* ===== RESPONSIVE DESIGN - TERMINAL EDITION ===== */
@@ -1608,7 +1662,7 @@ body.dark-mode .editable {
    padding: 2rem;
    text-align: center;
    cursor: pointer;
-    transition: all 0.3s ease;
+    transition: border-color 0.2s ease, background-color 0.2s ease;
    background: var(--bg-primary);
 }

@@ -1695,7 +1749,7 @@ body.dark-mode .editable {
    padding: 0.75rem 1rem;
    border: 1px solid var(--terminal-green);
    background: var(--bg-primary);
-    transition: all 0.2s ease;
+    transition: border-color 0.15s ease, background-color 0.15s ease;
 }

 .attachment-item:hover {
@@ -1756,7 +1810,7 @@ body.dark-mode .editable {

 .btn-danger:hover {
    background: var(--priority-1);
-    color: white;
+    color: var(--bg-primary);
 }

 /* Mobile responsiveness for attachments */
@@ -1786,12 +1840,11 @@ body.dark-mode .editable {
    border-radius: 0;
    font-weight: 600;
    cursor: pointer;
-    transition: all 0.2s ease;
+    transition: background-color 0.15s ease;
 }

 .mention:hover {
    background: rgba(0, 255, 255, 0.2);
-    text-shadow: 0 0 5px var(--terminal-cyan);
 }

 .mention::before {
@@ -1821,7 +1874,7 @@ body.dark-mode .editable {
    cursor: pointer;
    font-family: var(--font-mono);
    color: var(--terminal-green);
-    transition: all 0.2s ease;
+    transition: background-color 0.15s ease, color 0.15s ease;
    display: flex;
    align-items: center;
    gap: 0.5rem;
@@ -1862,7 +1915,7 @@ body.dark-mode .editable {
    font-family: var(--font-mono);
    font-size: 0.85rem;
    cursor: pointer;
-    transition: all 0.2s ease;
+    transition: background-color 0.15s ease, color 0.15s ease, border-color 0.15s ease;
    min-width: 32px;
 }

@@ -1915,7 +1968,7 @@ body.dark-mode .editable {
    color: var(--terminal-green);
    text-decoration: none;
    font-family: var(--font-mono);
-    transition: all 0.2s ease;
+    transition: background-color 0.15s ease, color 0.15s ease;
 }

 .export-dropdown-content a:hover {
@@ -2137,6 +2190,38 @@ body.dark-mode .editable {
    font-family: var(--font-mono);
 }

+/* Dependency list items */
+.dependency-group h4 {
+    color: var(--terminal-amber);
+    margin: 0.5rem 0;
+}
+
+.dependency-item {
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+    padding: 0.5rem;
+    border-bottom: 1px dashed var(--terminal-green-dim);
+}
+
+.dependency-item a {
+    color: var(--terminal-green);
+}
+
+.dependency-item .dependency-title {
+    margin-left: 0.5rem;
+}
+
+.dependency-item .status-badge {
+    margin-left: 0.5rem;
+    font-size: 0.8rem;
+}
+
+.dependency-item .btn-small {
+    padding: 0.25rem 0.5rem;
+    font-size: 0.8rem;
+}
+
 /* Upload progress */
 .upload-progress {
    margin-top: 1rem;
@@ -2645,7 +2730,7 @@ body.dark-mode .editable {
        min-height: 44px;
        padding: 0.5rem;
        background: rgba(0, 255, 65, 0.05);
-        border-radius: 4px;
+        border-radius: 0;
    }
 }

--- a/assets/js/advanced-search.js
+++ b/assets/js/advanced-search.js
@@ -19,14 +19,6 @@ function closeAdvancedSearch() {
    lt.modal.close('advancedSearchModal');
 }

-// Close modal when clicking on backdrop
-function closeOnAdvancedSearchBackdropClick(event) {
-    const modal = document.getElementById('advancedSearchModal');
-    if (event.target === modal) {
-        closeAdvancedSearch();
-    }
-}
-
 // Load users for dropdown
 async function loadUsersForSearch() {
    try {
@@ -148,7 +140,7 @@ async function saveCurrentFilter() {
        'My Filter',
        async (filterName) => {
            if (!filterName || filterName.trim() === '') {
-                toast.warning('Filter name cannot be empty', 2000);
+                lt.toast.warning('Filter name cannot be empty', 2000);
                return;
            }

--- a/assets/js/ascii-banner.js
+++ b/assets/js/ascii-banner.js
@@ -65,20 +65,8 @@ function renderASCIIBanner(bannerId, containerSelector, speed = 5, addGlow = tru

    // Create pre element for ASCII art
    const pre = document.createElement('pre');
-    pre.className = 'ascii-banner';
-    pre.style.margin = '0';
-    pre.style.fontFamily = 'var(--font-mono)';
-    pre.style.color = 'var(--terminal-green)';
-
-    if (addGlow) {
-        pre.style.textShadow = 'var(--glow-green)';
-    }
-
+    pre.className = addGlow ? 'ascii-banner ascii-banner--glow' : 'ascii-banner';
    pre.style.fontSize = getBannerFontSize(bannerId);
-    pre.style.lineHeight = '1.2';
-    pre.style.whiteSpace = 'pre';
-    pre.style.overflow = 'visible';
-    pre.style.textAlign = 'center';

    container.appendChild(pre);

@@ -178,8 +166,7 @@ function animatedWelcome(containerSelector) {
        banner.addEventListener('bannerComplete', () => {
            const cursor = document.createElement('span');
            cursor.textContent = '█';
-            cursor.style.animation = 'blink-caret 0.75s step-end infinite';
-            cursor.style.marginLeft = '5px';
+            cursor.className = 'ascii-banner-cursor';
            banner.appendChild(cursor);
        });
    }
--- a/assets/js/base.js
+++ b/assets/js/base.js
@@ -124,8 +124,7 @@
  function _dismissToast(toast) {
    if (!toast || !toast.parentNode) return;
    clearTimeout(toast._lt_timer);
-    toast.style.opacity    = '0';
-    toast.style.transition = 'opacity 0.3s ease';
+    toast.classList.add('lt-toast--hiding');
    setTimeout(() => {
      if (toast.parentNode) toast.parentNode.removeChild(toast);
      _toastActive = false;
@@ -176,11 +175,11 @@
       lt.modal.closeAll();

     HTML contract:
-       <div id="my-modal-id" class="lt-modal-overlay">
+       <div id="my-modal-id" class="lt-modal-overlay" role="dialog" aria-modal="true" aria-labelledby="myModalTitle">
         <div class="lt-modal">
           <div class="lt-modal-header">
-             <span class="lt-modal-title">Title</span>
-             <button class="lt-modal-close" data-modal-close>✕</button>
+             <span class="lt-modal-title" id="myModalTitle">Title</span>
+             <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
           </div>
           <div class="lt-modal-body">…</div>
           <div class="lt-modal-footer">…</div>
@@ -295,7 +294,6 @@
    if (!overlay || !pre) return;

    overlay.style.display = 'flex';
-    overlay.style.opacity = '1';

    const name      = (appName || 'TERMINAL').toUpperCase();
    const titleStr  = name + ' v1.0';
@@ -653,7 +651,6 @@

    const ths = Array.from(table.querySelectorAll('th[data-sort-key]'));
    ths.forEach((th, colIdx) => {
-      th.style.cursor = 'pointer';
      let dir = 'asc';

      th.addEventListener('click', () => {
--- a/assets/js/dashboard.js
+++ b/assets/js/dashboard.js
@@ -58,7 +58,7 @@ function initMobileSidebar() {
        const toggleBtn = document.createElement('button');
        toggleBtn.id = 'mobileFilterToggle';
        toggleBtn.className = 'mobile-filter-toggle';
-        toggleBtn.innerHTML = '☰ Filters & Search Options';
+        toggleBtn.innerHTML = '[ = ] Filters & Search Options';
        toggleBtn.onclick = openMobileSidebar;
        dashboardMain.insertBefore(toggleBtn, dashboardMain.firstChild);
    }
@@ -79,20 +79,20 @@ function initMobileSidebar() {
        nav.className = 'mobile-bottom-nav';
        nav.innerHTML = `
            <a href="/">
-                <span class="nav-icon">🏠</span>
-                <span class="nav-label">Home</span>
+                <span class="nav-icon">[ ~ ]</span>
+                <span class="nav-label">HOME</span>
            </a>
            <button type="button" data-action="open-mobile-sidebar">
-                <span class="nav-icon">🔍</span>
-                <span class="nav-label">Filter</span>
+                <span class="nav-icon">[ / ]</span>
+                <span class="nav-label">FILTER</span>
            </button>
            <a href="/ticket/create">
-                <span class="nav-icon">➕</span>
-                <span class="nav-label">New</span>
+                <span class="nav-icon">[ + ]</span>
+                <span class="nav-label">NEW</span>
            </a>
            <button type="button" data-action="open-settings-modal">
-                <span class="nav-icon">⚙</span>
-                <span class="nav-label">Settings</span>
+                <span class="nav-icon">[ * ]</span>
+                <span class="nav-label">CFG</span>
            </button>
        `;
        document.body.appendChild(nav);
@@ -261,7 +261,6 @@ function clearAllFilters() {
 function initTableSorting() {
    const tableHeaders = document.querySelectorAll('th');
    tableHeaders.forEach((header, index) => {
-        header.style.cursor = 'pointer';
        header.addEventListener('click', () => {
            const table = header.closest('table');
            sortTable(table, index);
@@ -366,11 +365,13 @@ function sortTable(table, column) {
        const aValue = a.children[column].textContent.trim();
        const bValue = b.children[column].textContent.trim();

-        // Check if this is a date column
+        // Check if this is a date column — prefer data-ts attribute over text (which may be relative)
        const headerText = headers[column].textContent.toLowerCase();
        if (headerText === 'created' || headerText === 'updated') {
-            const dateA = new Date(aValue);
-            const dateB = new Date(bValue);
+            const cellA = a.children[column];
+            const cellB = b.children[column];
+            const dateA = new Date(cellA.dataset.ts || aValue);
+            const dateB = new Date(cellB.dataset.ts || bValue);
            return currentDirection === 'asc' ? dateA - dateB : dateB - dateA;
        }

@@ -520,24 +521,7 @@ function quickSave() {
        priority: parseInt(prioritySelect.value)
    };
    
-    fetch('/api/update_ticket.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify(data)
-    })
-    .then(response => {
-        return response.text().then(text => {
-            try {
-                return JSON.parse(text);
-            } catch (e) {
-                throw new Error('Invalid JSON response: ' + text);
-            }
-        });
-    })
+    lt.api.post('/api/update_ticket.php', data)
    .then(result => {
        if (result.success) {
            // Update the hamburger menu display
@@ -566,11 +550,11 @@ function quickSave() {
            }
            
        } else {
-            toast.error('Error updating ticket: ' + (result.error || 'Unknown error'), 5000);
+            lt.toast.error('Error updating ticket: ' + (result.error || 'Unknown error'), 5000);
        }
    })
    .catch(error => {
-        toast.error('Error updating ticket: ' + error.message, 5000);
+        lt.toast.error('Error updating ticket: ' + error.message, 5000);
    });
 }

@@ -587,19 +571,7 @@ function saveTicket() {
        }
    });

-    fetch('/api/update_ticket.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            ...data
-        })
-    })
-    .then(response => response.json())
+    lt.api.post('/api/update_ticket.php', { ticket_id: ticketId, ...data })
    .then(data => {
        if(data.success) {
            const statusDisplay = document.getElementById('statusDisplay');
@@ -620,6 +592,7 @@ function saveTicket() {
 */
 function loadTemplate() {
    const templateSelect = document.getElementById('templateSelect');
+    if (!templateSelect) return;
    const templateId = templateSelect.value;

    if (!templateId) {
@@ -637,15 +610,7 @@ function loadTemplate() {
    }

    // Fetch template data
-    fetch(`/api/get_template.php?template_id=${templateId}`, {
-        credentials: 'same-origin'
-    })
-        .then(response => {
-            if (!response.ok) {
-                throw new Error('Failed to fetch template');
-            }
-            return response.json();
-        })
+    lt.api.get(`/api/get_template.php?template_id=${templateId}`)
        .then(data => {
            if (data.success && data.template) {
                const template = data.template;
@@ -671,11 +636,11 @@ function loadTemplate() {
                    document.getElementById('priority').value = template.default_priority;
                }
            } else {
-                toast.error('Failed to load template: ' + (data.error || 'Unknown error'), 4000);
+                lt.toast.error('Failed to load template: ' + (data.error || 'Unknown error'), 4000);
            }
        })
        .catch(error => {
-            toast.error('Error loading template: ' + error.message, 4000);
+            lt.toast.error('Error loading template: ' + error.message, 4000);
        });
 }

@@ -685,6 +650,7 @@ function loadTemplate() {

 function toggleSelectAll() {
    const selectAll = document.getElementById('selectAllCheckbox');
+    if (!selectAll) return;
    const checkboxes = document.querySelectorAll('.ticket-checkbox');

    checkboxes.forEach(checkbox => {
@@ -717,22 +683,14 @@ function updateSelectionCount() {
    const exportCount = document.getElementById('exportCount');

    if (toolbar && countDisplay) {
-        if (count > 0) {
-            toolbar.style.display = 'flex';
-            countDisplay.textContent = count;
-        } else {
-            toolbar.style.display = 'none';
-        }
+        toolbar.classList.toggle('is-visible', count > 0);
+        if (count > 0) countDisplay.textContent = count;
    }

    // Show/hide export dropdown based on selection
    if (exportDropdown) {
-        if (count > 0) {
-            exportDropdown.style.display = '';
-            if (exportCount) exportCount.textContent = count;
-        } else {
-            exportDropdown.style.display = 'none';
-        }
+        exportDropdown.classList.toggle('is-visible', count > 0);
+        if (count > 0 && exportCount) exportCount.textContent = count;
    }
 }

@@ -752,7 +710,7 @@ function bulkClose() {
    const ticketIds = getSelectedTicketIds();

    if (ticketIds.length === 0) {
-        toast.warning('No tickets selected', 2000);
+        lt.toast.warning('No tickets selected', 2000);
        return;
    }

@@ -766,33 +724,24 @@ function bulkClose() {

 function performBulkCloseAction(ticketIds) {

-    fetch('/api/bulk_operation.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            operation_type: 'bulk_close',
-            ticket_ids: ticketIds
-        })
+    lt.api.post('/api/bulk_operation.php', {
+        operation_type: 'bulk_close',
+        ticket_ids: ticketIds
    })
-    .then(response => response.json())
    .then(data => {
        if (data.success) {
            if (data.failed > 0) {
-                toast.warning(`Bulk close: ${data.processed} succeeded, ${data.failed} failed`, 5000);
+                lt.toast.warning(`Bulk close: ${data.processed} succeeded, ${data.failed} failed`, 5000);
            } else {
-                toast.success(`Successfully closed ${data.processed} ticket(s)`, 4000);
+                lt.toast.success(`Successfully closed ${data.processed} ticket(s)`, 4000);
            }
            setTimeout(() => window.location.reload(), 1500);
        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
+            lt.toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
        }
    })
    .catch(error => {
-        toast.error('Bulk close failed: ' + error.message, 5000);
+        lt.toast.error('Bulk close failed: ' + error.message, 5000);
    });
 }

@@ -800,27 +749,27 @@ function showBulkAssignModal() {
    const ticketIds = getSelectedTicketIds();

    if (ticketIds.length === 0) {
-        toast.warning('No tickets selected', 2000);
+        lt.toast.warning('No tickets selected', 2000);
        return;
    }

    // Create modal HTML
    const modalHtml = `
-        <div class="lt-modal-overlay" id="bulkAssignModal" aria-hidden="true">
+        <div class="lt-modal-overlay" id="bulkAssignModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="bulkAssignModalTitle">
            <div class="lt-modal">
                <div class="lt-modal-header">
-                    <span class="lt-modal-title">Assign ${ticketIds.length} Ticket(s)</span>
-                    <button class="lt-modal-close" data-modal-close>✕</button>
+                    <span class="lt-modal-title" id="bulkAssignModalTitle">Assign ${ticketIds.length} Ticket(s)</span>
+                    <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
                </div>
                <div class="lt-modal-body">
                    <label for="bulkAssignUser">Assign to:</label>
-                    <select id="bulkAssignUser" class="lt-select" style="width:100%;margin-top:0.5rem;">
+                    <select id="bulkAssignUser" class="lt-select">
                        <option value="">Select User...</option>
                    </select>
                </div>
                <div class="lt-modal-footer">
-                    <button data-action="perform-bulk-assign" class="lt-btn lt-btn-primary">Assign</button>
-                    <button data-action="close-bulk-assign-modal" class="lt-btn lt-btn-ghost">Cancel</button>
+                    <button data-action="perform-bulk-assign" class="lt-btn lt-btn-primary">ASSIGN</button>
+                    <button data-action="close-bulk-assign-modal" class="lt-btn lt-btn-ghost">CANCEL</button>
                </div>
            </div>
        </div>
@@ -834,12 +783,14 @@ function showBulkAssignModal() {
        .then(data => {
            if (data.success && data.users) {
                const select = document.getElementById('bulkAssignUser');
-                data.users.forEach(user => {
-                    const option = document.createElement('option');
-                    option.value = user.user_id;
-                    option.textContent = user.display_name || user.username;
-                    select.appendChild(option);
-                });
+                if (select) {
+                    data.users.forEach(user => {
+                        const option = document.createElement('option');
+                        option.value = user.user_id;
+                        option.textContent = user.display_name || user.username;
+                        select.appendChild(option);
+                    });
+                }
            }
        })
        .catch(() => lt.toast.error('Error loading users'));
@@ -856,39 +807,30 @@ function performBulkAssign() {
    const ticketIds = getSelectedTicketIds();

    if (!userId) {
-        toast.warning('Please select a user', 2000);
+        lt.toast.warning('Please select a user', 2000);
        return;
    }

-    fetch('/api/bulk_operation.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            operation_type: 'bulk_assign',
-            ticket_ids: ticketIds,
-            parameters: { assigned_to: parseInt(userId) }
-        })
+    lt.api.post('/api/bulk_operation.php', {
+        operation_type: 'bulk_assign',
+        ticket_ids: ticketIds,
+        parameters: { assigned_to: parseInt(userId) }
    })
-    .then(response => response.json())
    .then(data => {
        if (data.success) {
            closeBulkAssignModal();
            if (data.failed > 0) {
-                toast.warning(`Bulk assign: ${data.processed} succeeded, ${data.failed} failed`, 5000);
+                lt.toast.warning(`Bulk assign: ${data.processed} succeeded, ${data.failed} failed`, 5000);
            } else {
-                toast.success(`Successfully assigned ${data.processed} ticket(s)`, 4000);
+                lt.toast.success(`Successfully assigned ${data.processed} ticket(s)`, 4000);
            }
            setTimeout(() => window.location.reload(), 1500);
        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
+            lt.toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
        }
    })
    .catch(error => {
-        toast.error('Bulk assign failed: ' + error.message, 5000);
+        lt.toast.error('Bulk assign failed: ' + error.message, 5000);
    });
 }

@@ -896,20 +838,20 @@ function showBulkPriorityModal() {
    const ticketIds = getSelectedTicketIds();

    if (ticketIds.length === 0) {
-        toast.warning('No tickets selected', 2000);
+        lt.toast.warning('No tickets selected', 2000);
        return;
    }

    const modalHtml = `
-        <div class="lt-modal-overlay" id="bulkPriorityModal" aria-hidden="true">
+        <div class="lt-modal-overlay" id="bulkPriorityModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="bulkPriorityModalTitle">
            <div class="lt-modal">
                <div class="lt-modal-header">
-                    <span class="lt-modal-title">Change Priority for ${ticketIds.length} Ticket(s)</span>
-                    <button class="lt-modal-close" data-modal-close>✕</button>
+                    <span class="lt-modal-title" id="bulkPriorityModalTitle">Change Priority for ${ticketIds.length} Ticket(s)</span>
+                    <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
                </div>
                <div class="lt-modal-body">
                    <label for="bulkPriority">Priority:</label>
-                    <select id="bulkPriority" class="lt-select" style="width:100%;margin-top:0.5rem;">
+                    <select id="bulkPriority" class="lt-select">
                        <option value="">Select Priority...</option>
                        <option value="1">P1 - Critical Impact</option>
                        <option value="2">P2 - High Impact</option>
@@ -919,8 +861,8 @@ function showBulkPriorityModal() {
                    </select>
                </div>
                <div class="lt-modal-footer">
-                    <button data-action="perform-bulk-priority" class="lt-btn lt-btn-primary">Update</button>
-                    <button data-action="close-bulk-priority-modal" class="lt-btn lt-btn-ghost">Cancel</button>
+                    <button data-action="perform-bulk-priority" class="lt-btn lt-btn-primary">UPDATE</button>
+                    <button data-action="close-bulk-priority-modal" class="lt-btn lt-btn-ghost">CANCEL</button>
                </div>
            </div>
        </div>
@@ -941,39 +883,30 @@ function performBulkPriority() {
    const ticketIds = getSelectedTicketIds();

    if (!priority) {
-        toast.warning('Please select a priority', 2000);
+        lt.toast.warning('Please select a priority', 2000);
        return;
    }

-    fetch('/api/bulk_operation.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            operation_type: 'bulk_priority',
-            ticket_ids: ticketIds,
-            parameters: { priority: parseInt(priority) }
-        })
+    lt.api.post('/api/bulk_operation.php', {
+        operation_type: 'bulk_priority',
+        ticket_ids: ticketIds,
+        parameters: { priority: parseInt(priority) }
    })
-    .then(response => response.json())
    .then(data => {
        if (data.success) {
            closeBulkPriorityModal();
            if (data.failed > 0) {
-                toast.warning(`Priority update: ${data.processed} succeeded, ${data.failed} failed`, 5000);
+                lt.toast.warning(`Priority update: ${data.processed} succeeded, ${data.failed} failed`, 5000);
            } else {
-                toast.success(`Successfully updated priority for ${data.processed} ticket(s)`, 4000);
+                lt.toast.success(`Successfully updated priority for ${data.processed} ticket(s)`, 4000);
            }
            setTimeout(() => window.location.reload(), 1500);
        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
+            lt.toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
        }
    })
    .catch(error => {
-        toast.error('Bulk priority update failed: ' + error.message, 5000);
+        lt.toast.error('Bulk priority update failed: ' + error.message, 5000);
    });
 }

@@ -985,7 +918,6 @@ document.addEventListener('DOMContentLoaded', function() {
        if (row.dataset.clickable) return;
        
        row.dataset.clickable = 'true';
-        row.style.cursor = 'pointer';
        
        row.addEventListener('click', function(e) {
            // Don't navigate if clicking on a link, button, checkbox, or select
@@ -1013,20 +945,20 @@ function showBulkStatusModal() {
    const ticketIds = getSelectedTicketIds();
    
    if (ticketIds.length === 0) {
-        toast.warning('No tickets selected', 2000);
+        lt.toast.warning('No tickets selected', 2000);
        return;
    }
    
    const modalHtml = `
-        <div class="lt-modal-overlay" id="bulkStatusModal" aria-hidden="true">
+        <div class="lt-modal-overlay" id="bulkStatusModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="bulkStatusModalTitle">
            <div class="lt-modal">
                <div class="lt-modal-header">
-                    <span class="lt-modal-title">Change Status for ${ticketIds.length} Ticket(s)</span>
-                    <button class="lt-modal-close" data-modal-close>✕</button>
+                    <span class="lt-modal-title" id="bulkStatusModalTitle">Change Status for ${ticketIds.length} Ticket(s)</span>
+                    <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
                </div>
                <div class="lt-modal-body">
                    <label for="bulkStatus">New Status:</label>
-                    <select id="bulkStatus" class="lt-select" style="width:100%;margin-top:0.5rem;">
+                    <select id="bulkStatus" class="lt-select">
                        <option value="">Select Status...</option>
                        <option value="Open">Open</option>
                        <option value="Pending">Pending</option>
@@ -1035,8 +967,8 @@ function showBulkStatusModal() {
                    </select>
                </div>
                <div class="lt-modal-footer">
-                    <button data-action="perform-bulk-status" class="lt-btn lt-btn-primary">Update</button>
-                    <button data-action="close-bulk-status-modal" class="lt-btn lt-btn-ghost">Cancel</button>
+                    <button data-action="perform-bulk-status" class="lt-btn lt-btn-primary">UPDATE</button>
+                    <button data-action="close-bulk-status-modal" class="lt-btn lt-btn-ghost">CANCEL</button>
                </div>
            </div>
        </div>
@@ -1057,39 +989,30 @@ function performBulkStatusChange() {
    const ticketIds = getSelectedTicketIds();

    if (!status) {
-        toast.warning('Please select a status', 2000);
+        lt.toast.warning('Please select a status', 2000);
        return;
    }

-    fetch('/api/bulk_operation.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            operation_type: 'bulk_status',
-            ticket_ids: ticketIds,
-            parameters: { status: status }
-        })
+    lt.api.post('/api/bulk_operation.php', {
+        operation_type: 'bulk_status',
+        ticket_ids: ticketIds,
+        parameters: { status: status }
    })
-    .then(response => response.json())
    .then(data => {
        closeBulkStatusModal();
        if (data.success) {
            if (data.failed > 0) {
-                toast.warning(`Status update: ${data.processed} succeeded, ${data.failed} failed`, 5000);
+                lt.toast.warning(`Status update: ${data.processed} succeeded, ${data.failed} failed`, 5000);
            } else {
-                toast.success(`Successfully updated status for ${data.processed} ticket(s)`, 4000);
+                lt.toast.success(`Successfully updated status for ${data.processed} ticket(s)`, 4000);
            }
            setTimeout(() => window.location.reload(), 1500);
        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
+            lt.toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
        }
    })
    .catch(error => {
-        toast.error('Bulk status change failed: ' + error.message, 5000);
+        lt.toast.error('Bulk status change failed: ' + error.message, 5000);
    });
 }

@@ -1098,24 +1021,24 @@ function showBulkDeleteModal() {
    const ticketIds = getSelectedTicketIds();
    
    if (ticketIds.length === 0) {
-        toast.warning('No tickets selected', 2000);
+        lt.toast.warning('No tickets selected', 2000);
        return;
    }
    
    const modalHtml = `
-        <div class="lt-modal-overlay" id="bulkDeleteModal" aria-hidden="true">
-            <div class="lt-modal">
-                <div class="lt-modal-header" style="color: var(--status-closed);">
-                    <span class="lt-modal-title">⚠ Delete ${ticketIds.length} Ticket(s)</span>
-                    <button class="lt-modal-close" data-modal-close>✕</button>
+        <div class="lt-modal-overlay" id="bulkDeleteModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="bulkDeleteModalTitle">
+            <div class="lt-modal lt-modal-sm">
+                <div class="lt-modal-header lt-modal-header--danger">
+                    <span class="lt-modal-title" id="bulkDeleteModalTitle">[ ! ] DELETE ${ticketIds.length} TICKET(S)</span>
+                    <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
                </div>
-                <div class="lt-modal-body" style="text-align:center;">
-                    <p style="color: var(--terminal-amber); font-size: 1.1rem; margin-bottom: 1rem;">This action cannot be undone!</p>
-                    <p style="color: var(--terminal-green);">You are about to permanently delete ${ticketIds.length} ticket(s).<br>All associated comments and history will be lost.</p>
+                <div class="lt-modal-body text-center">
+                    <p class="modal-warning-text">This action cannot be undone!</p>
+                    <p class="text-green">You are about to permanently delete ${ticketIds.length} ticket(s).<br>All associated comments and history will be lost.</p>
                </div>
                <div class="lt-modal-footer">
-                    <button data-action="perform-bulk-delete" class="lt-btn lt-btn-primary" style="background: var(--status-closed); border-color: var(--status-closed);">Delete Permanently</button>
-                    <button data-action="close-bulk-delete-modal" class="lt-btn lt-btn-ghost">Cancel</button>
+                    <button data-action="perform-bulk-delete" class="lt-btn lt-btn-danger">DELETE PERMANENTLY</button>
+                    <button data-action="close-bulk-delete-modal" class="lt-btn lt-btn-ghost">CANCEL</button>
                </div>
            </div>
        </div>
@@ -1134,30 +1057,21 @@ function closeBulkDeleteModal() {
 function performBulkDelete() {
    const ticketIds = getSelectedTicketIds();

-    fetch('/api/bulk_operation.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            operation_type: 'bulk_delete',
-            ticket_ids: ticketIds
-        })
+    lt.api.post('/api/bulk_operation.php', {
+        operation_type: 'bulk_delete',
+        ticket_ids: ticketIds
    })
-    .then(response => response.json())
    .then(data => {
        closeBulkDeleteModal();
        if (data.success) {
-            toast.success(`Successfully deleted ${ticketIds.length} ticket(s)`, 4000);
+            lt.toast.success(`Successfully deleted ${ticketIds.length} ticket(s)`, 4000);
            setTimeout(() => window.location.reload(), 1500);
        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
+            lt.toast.error('Error: ' + (data.error || 'Unknown error'), 5000);
        }
    })
    .catch(error => {
-        toast.error('Bulk delete failed: ' + error.message, 5000);
+        lt.toast.error('Bulk delete failed: ' + error.message, 5000);
    });
 }

@@ -1186,29 +1100,29 @@ function showConfirmModal(title, message, type = 'warning', onConfirm, onCancel

    // Icon based on type
    const icons = {
-        warning: '⚠',
-        error: '✗',
-        info: 'ℹ'
+        warning: '[ ! ]',
+        error:   '[ X ]',
+        info:    '[ i ]',
    };
    const icon = icons[type] || icons.warning;

    // Escape user-provided content to prevent XSS
-    const safeTitle = escapeHtml(title);
-    const safeMessage = escapeHtml(message);
+    const safeTitle = lt.escHtml(title);
+    const safeMessage = lt.escHtml(message);

    const modalHtml = `
-        <div class="lt-modal-overlay" id="${modalId}" aria-hidden="true">
-            <div class="lt-modal" style="max-width: 500px;">
+        <div class="lt-modal-overlay" id="${modalId}" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="${modalId}_title">
+            <div class="lt-modal lt-modal-sm">
                <div class="lt-modal-header" style="color: ${color};">
-                    <span class="lt-modal-title">${icon} ${safeTitle}</span>
-                    <button class="lt-modal-close" data-modal-close>✕</button>
+                    <span class="lt-modal-title" id="${modalId}_title">${icon} ${safeTitle}</span>
+                    <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
                </div>
-                <div class="lt-modal-body" style="text-align: center;">
-                    <p style="color: var(--terminal-green); white-space: pre-line;">${safeMessage}</p>
+                <div class="lt-modal-body text-center">
+                    <p class="modal-message">${safeMessage}</p>
                </div>
                <div class="lt-modal-footer">
-                    <button class="lt-btn lt-btn-primary" id="${modalId}_confirm">Confirm</button>
-                    <button class="lt-btn lt-btn-ghost" id="${modalId}_cancel">Cancel</button>
+                    <button class="lt-btn lt-btn-primary" id="${modalId}_confirm">CONFIRM</button>
+                    <button class="lt-btn lt-btn-ghost" id="${modalId}_cancel">CANCEL</button>
                </div>
            </div>
        </div>
@@ -1243,24 +1157,24 @@ function showInputModal(title, label, placeholder = '', onSubmit, onCancel = nul
    const inputId = modalId + '_input';

    // Escape user-provided content to prevent XSS
-    const safeTitle = escapeHtml(title);
-    const safeLabel = escapeHtml(label);
-    const safePlaceholder = escapeHtml(placeholder);
+    const safeTitle = lt.escHtml(title);
+    const safeLabel = lt.escHtml(label);
+    const safePlaceholder = lt.escHtml(placeholder);

    const modalHtml = `
-        <div class="lt-modal-overlay" id="${modalId}" aria-hidden="true">
-            <div class="lt-modal" style="max-width: 500px;">
+        <div class="lt-modal-overlay" id="${modalId}" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="${modalId}_title">
+            <div class="lt-modal lt-modal-sm">
                <div class="lt-modal-header">
-                    <span class="lt-modal-title">${safeTitle}</span>
-                    <button class="lt-modal-close" data-modal-close>✕</button>
+                    <span class="lt-modal-title" id="${modalId}_title">${safeTitle}</span>
+                    <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
                </div>
                <div class="lt-modal-body">
-                    <label for="${inputId}" style="display: block; margin-bottom: 0.5rem; color: var(--terminal-green);">${safeLabel}</label>
-                    <input type="text" id="${inputId}" class="lt-input" placeholder="${safePlaceholder}" style="width: 100%;" />
+                    <label for="${inputId}">${safeLabel}</label>
+                    <input type="text" id="${inputId}" class="lt-input" placeholder="${safePlaceholder}" />
                </div>
                <div class="lt-modal-footer">
-                    <button class="lt-btn lt-btn-primary" id="${modalId}_submit">Save</button>
-                    <button class="lt-btn lt-btn-ghost" id="${modalId}_cancel">Cancel</button>
+                    <button class="lt-btn lt-btn-primary" id="${modalId}_submit">SAVE</button>
+                    <button class="lt-btn lt-btn-ghost" id="${modalId}_cancel">CANCEL</button>
                </div>
            </div>
        </div>
@@ -1300,23 +1214,23 @@ function quickStatusChange(ticketId, currentStatus) {
    const otherStatuses = statuses.filter(s => s !== currentStatus);

    const modalHtml = `
-        <div class="lt-modal-overlay" id="quickStatusModal" aria-hidden="true">
-            <div class="lt-modal" style="max-width:400px;">
+        <div class="lt-modal-overlay" id="quickStatusModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="quickStatusModalTitle">
+            <div class="lt-modal lt-modal-xs">
                <div class="lt-modal-header">
-                    <span class="lt-modal-title">Quick Status Change</span>
-                    <button class="lt-modal-close" data-modal-close>✕</button>
+                    <span class="lt-modal-title" id="quickStatusModalTitle">Quick Status Change</span>
+                    <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
                </div>
                <div class="lt-modal-body">
-                    <p style="margin-bottom:0.5rem;">Ticket #${escapeHtml(ticketId)}</p>
-                    <p style="margin-bottom:0.5rem;color:var(--terminal-amber);">Current: ${escapeHtml(currentStatus)}</p>
+                    <p class="mb-half">Ticket #${lt.escHtml(ticketId)}</p>
+                    <p class="text-amber mb-half">Current: ${lt.escHtml(currentStatus)}</p>
                    <label for="quickStatusSelect">New Status:</label>
-                    <select id="quickStatusSelect" class="lt-select" style="width:100%;margin-top:0.5rem;">
+                    <select id="quickStatusSelect" class="lt-select">
                        ${otherStatuses.map(s => `<option value="${s}">${s}</option>`).join('')}
                    </select>
                </div>
                <div class="lt-modal-footer">
-                    <button data-action="perform-quick-status" data-ticket-id="${ticketId}" class="lt-btn lt-btn-primary">Update</button>
-                    <button data-action="close-quick-status-modal" class="lt-btn lt-btn-ghost">Cancel</button>
+                    <button data-action="perform-quick-status" data-ticket-id="${ticketId}" class="lt-btn lt-btn-primary">UPDATE</button>
+                    <button data-action="close-quick-status-modal" class="lt-btn lt-btn-ghost">CANCEL</button>
                </div>
            </div>
        </div>
@@ -1335,31 +1249,19 @@ function closeQuickStatusModal() {
 function performQuickStatusChange(ticketId) {
    const newStatus = document.getElementById('quickStatusSelect').value;

-    fetch('/api/update_ticket.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            status: newStatus
-        })
-    })
-    .then(response => response.json())
+    lt.api.post('/api/update_ticket.php', { ticket_id: ticketId, status: newStatus })
    .then(data => {
        closeQuickStatusModal();
        if (data.success) {
-            toast.success(`Status updated to ${newStatus}`, 3000);
+            lt.toast.success(`Status updated to ${newStatus}`, 3000);
            setTimeout(() => window.location.reload(), 1000);
        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
+            lt.toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
        }
    })
    .catch(error => {
        closeQuickStatusModal();
-        toast.error('Error updating status', 4000);
+        lt.toast.error('Error updating status', 4000);
    });
 }

@@ -1368,22 +1270,22 @@ function performQuickStatusChange(ticketId) {
 */
 function quickAssign(ticketId) {
    const modalHtml = `
-        <div class="lt-modal-overlay" id="quickAssignModal" aria-hidden="true">
-            <div class="lt-modal" style="max-width:400px;">
+        <div class="lt-modal-overlay" id="quickAssignModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="quickAssignModalTitle">
+            <div class="lt-modal lt-modal-xs">
                <div class="lt-modal-header">
-                    <span class="lt-modal-title">Quick Assign</span>
-                    <button class="lt-modal-close" data-modal-close>✕</button>
+                    <span class="lt-modal-title" id="quickAssignModalTitle">Quick Assign</span>
+                    <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
                </div>
                <div class="lt-modal-body">
-                    <p style="margin-bottom:0.5rem;">Ticket #${escapeHtml(ticketId)}</p>
+                    <p class="mb-half">Ticket #${lt.escHtml(ticketId)}</p>
                    <label for="quickAssignSelect">Assign to:</label>
-                    <select id="quickAssignSelect" class="lt-select" style="width:100%;margin-top:0.5rem;">
+                    <select id="quickAssignSelect" class="lt-select">
                        <option value="">Unassigned</option>
                    </select>
                </div>
                <div class="lt-modal-footer">
-                    <button data-action="perform-quick-assign" data-ticket-id="${ticketId}" class="lt-btn lt-btn-primary">Assign</button>
-                    <button data-action="close-quick-assign-modal" class="lt-btn lt-btn-ghost">Cancel</button>
+                    <button data-action="perform-quick-assign" data-ticket-id="${ticketId}" class="lt-btn lt-btn-primary">ASSIGN</button>
+                    <button data-action="close-quick-assign-modal" class="lt-btn lt-btn-ghost">CANCEL</button>
                </div>
            </div>
        </div>
@@ -1417,31 +1319,19 @@ function closeQuickAssignModal() {
 function performQuickAssign(ticketId) {
    const assignedTo = document.getElementById('quickAssignSelect').value || null;

-    fetch('/api/assign_ticket.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            assigned_to: assignedTo
-        })
-    })
-    .then(response => response.json())
+    lt.api.post('/api/assign_ticket.php', { ticket_id: ticketId, assigned_to: assignedTo })
    .then(data => {
        closeQuickAssignModal();
        if (data.success) {
-            toast.success('Assignment updated', 3000);
+            lt.toast.success('Assignment updated', 3000);
            setTimeout(() => window.location.reload(), 1000);
        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
+            lt.toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
        }
    })
    .catch(error => {
        closeQuickAssignModal();
-        toast.error('Error updating assignment', 4000);
+        lt.toast.error('Error updating assignment', 4000);
    });
 }

@@ -1461,14 +1351,14 @@ function setViewMode(mode) {
    if (!tableView || !cardView) return;

    if (mode === 'card') {
-        tableView.style.display = 'none';
-        cardView.style.display = 'block';
+        tableView.classList.add('is-hidden');
+        cardView.classList.remove('is-hidden');
        tableBtn.classList.remove('active');
        cardBtn.classList.add('active');
        populateKanbanCards();
    } else {
-        tableView.style.display = 'block';
-        cardView.style.display = 'none';
+        tableView.classList.remove('is-hidden');
+        cardView.classList.add('is-hidden');
        tableBtn.classList.add('active');
        cardBtn.classList.remove('active');
    }
@@ -1522,13 +1412,13 @@ function populateKanbanCards() {
            card.onclick = () => window.location.href = `/ticket/${ticketId}`;
            card.innerHTML = `
                <div class="card-header">
-                    <span class="card-id">#${escapeHtml(ticketId)}</span>
+                    <span class="card-id">#${lt.escHtml(ticketId)}</span>
                    <span class="card-priority p${priority}">P${priority}</span>
                </div>
-                <div class="card-title">${escapeHtml(title)}</div>
+                <div class="card-title">${lt.escHtml(title)}</div>
                <div class="card-footer">
-                    <span class="card-category">${escapeHtml(category)}</span>
-                    <span class="card-assignee" title="${escapeHtml(assignedTo)}">${escapeHtml(initials)}</span>
+                    <span class="card-category">${lt.escHtml(category)}</span>
+                    <span class="card-assignee" title="${lt.escHtml(assignedTo)}">${lt.escHtml(initials)}</span>
                </div>
            `;
            column.appendChild(card);
@@ -1546,8 +1436,7 @@ function populateKanbanCards() {
 document.addEventListener('DOMContentLoaded', function() {
    const savedMode = localStorage.getItem('ticketViewMode');
    if (savedMode === 'card') {
-        // Delay to ensure DOM is ready
-        setTimeout(() => setViewMode('card'), 100);
+        setViewMode('card');
    }
 });

@@ -1562,8 +1451,7 @@ function initTicketPreview() {
    // Create preview element
    const preview = document.createElement('div');
    preview.id = 'ticketPreview';
-    preview.className = 'ticket-preview-popup';
-    preview.style.display = 'none';
+    preview.className = 'ticket-preview-popup is-hidden';
    document.body.appendChild(preview);
    currentPreview = preview;

@@ -1615,17 +1503,17 @@ function showTicketPreview(event) {
        // Build preview content
        currentPreview.innerHTML = `
            <div class="preview-header">
-                <span class="preview-id">#${escapeHtml(ticketId)}</span>
-                <span class="preview-status status-${status.replace(/\s+/g, '-')}">${escapeHtml(status)}</span>
+                <span class="preview-id">#${lt.escHtml(ticketId)}</span>
+                <span class="preview-status status-${status.replace(/\s+/g, '-')}">${lt.escHtml(status)}</span>
            </div>
-            <div class="preview-title">${escapeHtml(title)}</div>
+            <div class="preview-title">${lt.escHtml(title)}</div>
            <div class="preview-meta">
-                <div><strong>Priority:</strong> P${escapeHtml(priority)}</div>
-                <div><strong>Category:</strong> ${escapeHtml(category)}</div>
-                <div><strong>Type:</strong> ${escapeHtml(type)}</div>
-                <div><strong>Assigned:</strong> ${escapeHtml(assignedTo)}</div>
+                <div><strong>Priority:</strong> P${lt.escHtml(priority)}</div>
+                <div><strong>Category:</strong> ${lt.escHtml(category)}</div>
+                <div><strong>Type:</strong> ${lt.escHtml(type)}</div>
+                <div><strong>Assigned:</strong> ${lt.escHtml(assignedTo)}</div>
            </div>
-            <div class="preview-footer">Created by ${escapeHtml(createdBy)}</div>
+            <div class="preview-footer">Created by ${lt.escHtml(createdBy)}</div>
        `;

        // Position the preview
@@ -1646,7 +1534,7 @@ function showTicketPreview(event) {

        currentPreview.style.left = left + 'px';
        currentPreview.style.top = top + 'px';
-        currentPreview.style.display = 'block';
+        currentPreview.classList.remove('is-hidden');
    }, 300);
 }

@@ -1656,7 +1544,7 @@ function hideTicketPreview() {
    }
    previewTimeout = setTimeout(() => {
        if (currentPreview) {
-            currentPreview.style.display = 'none';
+            currentPreview.classList.add('is-hidden');
        }
    }, 100);
 }
@@ -1697,7 +1585,7 @@ function exportSelectedTickets(format) {
    const ticketIds = getSelectedTicketIds();

    if (ticketIds.length === 0) {
-        toast.warning('No tickets selected', 2000);
+        lt.toast.warning('No tickets selected', 2000);
        return;
    }

@@ -1797,7 +1685,7 @@ function showLoadingOverlay(element, message = 'Loading...') {
        <div class="loading-spinner"></div>
        <div class="loading-text">${message}</div>
    `;
-    element.style.position = 'relative';
+    element.classList.add('has-overlay');
    element.appendChild(overlay);
 }

@@ -1807,12 +1695,57 @@ function showLoadingOverlay(element, message = 'Loading...') {
 function hideLoadingOverlay(element) {
    const overlay = element.querySelector('.loading-overlay');
    if (overlay) {
-        overlay.style.opacity = '0';
-        overlay.style.transition = 'opacity 0.3s';
-        setTimeout(() => overlay.remove(), 300);
+        overlay.classList.add('loading-overlay--hiding');
+        setTimeout(() => {
+            overlay.remove();
+            element.classList.remove('has-overlay');
+        }, 300);
    }
 }

+// ========================================
+// AUTO-REFRESH (lt.autoRefresh integration)
+// ========================================
+
+/**
+ * Reload the dashboard, but skip if a modal is open or user is typing.
+ * Registered with lt.autoRefresh so it runs every 5 minutes automatically.
+ */
+function dashboardAutoRefresh() {
+    // Don't interrupt the user if a modal is open
+    if (document.querySelector('.lt-modal-overlay[aria-hidden="false"]')) return;
+    // Don't interrupt if focus is in a text input
+    const tag = document.activeElement?.tagName;
+    if (tag === 'INPUT' || tag === 'TEXTAREA' || tag === 'SELECT') return;
+    window.location.reload();
+}
+
+document.addEventListener('DOMContentLoaded', function() {
+    // Only run auto-refresh on the dashboard, not on ticket pages
+    if (!window.location.pathname.includes('/ticket/')) {
+        lt.autoRefresh.start(dashboardAutoRefresh, 5 * 60 * 1000);
+    }
+});
+
+// ========================================
+// RELATIVE TIMESTAMPS
+// ========================================
+
+/**
+ * Convert all .ts-cell[data-ts] elements to relative time using lt.time.ago().
+ * Runs once on DOMContentLoaded and refreshes every 60s so "2m ago" stays current.
+ * The original full timestamp is preserved in the title attribute for hover.
+ */
+function initRelativeTimes() {
+    document.querySelectorAll('.ts-cell[data-ts]').forEach(el => {
+        el.textContent = lt.time.ago(el.dataset.ts);
+    });
+}
+
+document.addEventListener('DOMContentLoaded', initRelativeTimes);
+setInterval(initRelativeTimes, 60000);
+
+
 // Export for use in other scripts
 window.generateSkeletonRows = generateSkeletonRows;
 window.generateSkeletonComments = generateSkeletonComments;
--- a/assets/js/keyboard-shortcuts.js
+++ b/assets/js/keyboard-shortcuts.js
@@ -33,43 +33,46 @@ function showKeyboardHelp() {
    modal.id = 'keyboardHelpModal';
    modal.className = 'lt-modal-overlay';
    modal.setAttribute('aria-hidden', 'true');
+    modal.setAttribute('role', 'dialog');
+    modal.setAttribute('aria-modal', 'true');
+    modal.setAttribute('aria-labelledby', 'keyboardHelpModalTitle');
    modal.innerHTML = `
-        <div class="lt-modal" style="max-width: 500px;">
+        <div class="lt-modal lt-modal-sm">
            <div class="lt-modal-header">
-                <span class="lt-modal-title">KEYBOARD SHORTCUTS</span>
+                <span class="lt-modal-title" id="keyboardHelpModalTitle">KEYBOARD SHORTCUTS</span>
                <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
            </div>
            <div class="lt-modal-body">
-                <h4 style="color: var(--terminal-amber); margin: 0 0 0.5rem 0; font-size: 0.9rem;">Navigation</h4>
-                <table style="width: 100%; border-collapse: collapse; margin-bottom: 1rem;">
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>J</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Next ticket in list</td></tr>
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>K</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Previous ticket in list</td></tr>
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>Enter</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Open selected ticket</td></tr>
-                    <tr><td style="padding: 0.4rem;"><kbd>G</kbd> then <kbd>D</kbd></td><td style="padding: 0.4rem;">Go to Dashboard</td></tr>
+                <h4 class="kb-section-heading">Navigation</h4>
+                <table class="kb-shortcuts-table">
+                    <tr><td><kbd>J</kbd></td><td>Next ticket in list</td></tr>
+                    <tr><td><kbd>K</kbd></td><td>Previous ticket in list</td></tr>
+                    <tr><td><kbd>Enter</kbd></td><td>Open selected ticket</td></tr>
+                    <tr><td><kbd>G</kbd> then <kbd>D</kbd></td><td>Go to Dashboard</td></tr>
                </table>
-                <h4 style="color: var(--terminal-amber); margin: 0 0 0.5rem 0; font-size: 0.9rem;">Actions</h4>
-                <table style="width: 100%; border-collapse: collapse; margin-bottom: 1rem;">
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>N</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">New ticket</td></tr>
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>C</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Focus comment box</td></tr>
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>Ctrl/Cmd+E</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Toggle Edit Mode</td></tr>
-                    <tr><td style="padding: 0.4rem;"><kbd>Ctrl/Cmd+S</kbd></td><td style="padding: 0.4rem;">Save Changes</td></tr>
+                <h4 class="kb-section-heading">Actions</h4>
+                <table class="kb-shortcuts-table">
+                    <tr><td><kbd>N</kbd></td><td>New ticket</td></tr>
+                    <tr><td><kbd>C</kbd></td><td>Focus comment box</td></tr>
+                    <tr><td><kbd>Ctrl/Cmd+E</kbd></td><td>Toggle Edit Mode</td></tr>
+                    <tr><td><kbd>Ctrl/Cmd+S</kbd></td><td>Save Changes</td></tr>
                </table>
-                <h4 style="color: var(--terminal-amber); margin: 0 0 0.5rem 0; font-size: 0.9rem;">Quick Status (Ticket Page)</h4>
-                <table style="width: 100%; border-collapse: collapse; margin-bottom: 1rem;">
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>1</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Set Open</td></tr>
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>2</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Set Pending</td></tr>
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>3</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Set In Progress</td></tr>
-                    <tr><td style="padding: 0.4rem;"><kbd>4</kbd></td><td style="padding: 0.4rem;">Set Closed</td></tr>
+                <h4 class="kb-section-heading">Quick Status (Ticket Page)</h4>
+                <table class="kb-shortcuts-table">
+                    <tr><td><kbd>1</kbd></td><td>Set Open</td></tr>
+                    <tr><td><kbd>2</kbd></td><td>Set Pending</td></tr>
+                    <tr><td><kbd>3</kbd></td><td>Set In Progress</td></tr>
+                    <tr><td><kbd>4</kbd></td><td>Set Closed</td></tr>
                </table>
-                <h4 style="color: var(--terminal-amber); margin: 0 0 0.5rem 0; font-size: 0.9rem;">Other</h4>
-                <table style="width: 100%; border-collapse: collapse;">
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>Ctrl/Cmd+K</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Focus Search</td></tr>
-                    <tr><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);"><kbd>ESC</kbd></td><td style="padding: 0.4rem; border-bottom: 1px solid var(--border-color);">Close Modal / Cancel</td></tr>
-                    <tr><td style="padding: 0.4rem;"><kbd>?</kbd></td><td style="padding: 0.4rem;">Show This Help</td></tr>
+                <h4 class="kb-section-heading">Other</h4>
+                <table class="kb-shortcuts-table no-margin">
+                    <tr><td><kbd>Ctrl/Cmd+K</kbd></td><td>Focus Search</td></tr>
+                    <tr><td><kbd>ESC</kbd></td><td>Close Modal / Cancel</td></tr>
+                    <tr><td><kbd>?</kbd></td><td>Show This Help</td></tr>
                </table>
            </div>
            <div class="lt-modal-footer">
-                <button class="lt-btn lt-btn-ghost" data-modal-close>Close</button>
+                <button class="lt-btn lt-btn-ghost" data-modal-close>CLOSE</button>
            </div>
        </div>
    `;
--- a/assets/js/markdown.js
+++ b/assets/js/markdown.js
@@ -364,7 +364,7 @@ function createEditorToolbar(textareaId, containerId) {
        <button type="button" data-toolbar-action="list" data-textarea="${textareaId}" title="List">≡</button>
        <button type="button" data-toolbar-action="quote" data-textarea="${textareaId}" title="Quote">"</button>
        <span class="toolbar-separator"></span>
-        <button type="button" data-toolbar-action="link" data-textarea="${textareaId}" title="Link">🔗</button>
+        <button type="button" data-toolbar-action="link" data-textarea="${textareaId}" title="Link">[ @ ]</button>
    `;

    // Add event delegation for toolbar buttons
--- a/assets/js/ticket.js
+++ b/assets/js/ticket.js
@@ -5,7 +5,7 @@ function toggleVisibilityGroupsEdit() {
    const visibility = document.getElementById('visibilitySelect')?.value;
    const groupsField = document.getElementById('visibilityGroupsField');
    if (groupsField) {
-        groupsField.style.display = visibility === 'internal' ? 'block' : 'none';
+        groupsField.classList.toggle('is-hidden', visibility !== 'internal');
    }
 }

@@ -48,40 +48,21 @@ function saveTicket() {
    }

    // Use the correct API path
-    const apiUrl = '/api/update_ticket.php';
-
-    fetch(apiUrl, {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            ...data
-        })
-    })
-    .then(response => {
-        if (!response.ok) {
-            return response.text().then(text => {
-                throw new Error('Network response was not ok');
-            });
-        }
-        return response.json();
-    })
+    lt.api.post('/api/update_ticket.php', { ticket_id: ticketId, ...data })
    .then(data => {
-        if(data.success) {
+        if (data.success) {
            const statusDisplay = document.getElementById('statusDisplay');
            if (statusDisplay) {
                statusDisplay.className = `status-${data.status}`;
                statusDisplay.textContent = data.status;
            }
-            toast.success('Ticket updated successfully');
+            lt.toast.success('Ticket updated successfully');
        } else {
+            lt.toast.error('Error saving ticket: ' + (data.error || 'Unknown error'));
        }
    })
    .catch(error => {
+        lt.toast.error('Error saving ticket: ' + error.message);
    });
 }

@@ -105,6 +86,8 @@ function toggleEditMode() {
        // Enable description (textarea)
        if (descriptionField) {
            descriptionField.disabled = false;
+            descriptionField.style.height = 'auto';
+            descriptionField.style.height = descriptionField.scrollHeight + 'px';
        }

        // Enable metadata fields (priority, category, type)
@@ -134,7 +117,9 @@ function toggleEditMode() {
 }

 function addComment() {
-    const commentText = document.getElementById('newComment').value;
+    const newComment = document.getElementById('newComment');
+    if (!newComment) return;
+    const commentText = newComment.value;
    if (!commentText.trim()) {
        return;
    }
@@ -145,33 +130,19 @@ function addComment() {
        return;
    }

-    const isMarkdownEnabled = document.getElementById('markdownMaster').checked;
+    const markdownMaster = document.getElementById('markdownMaster');
+    const isMarkdownEnabled = markdownMaster ? markdownMaster.checked : false;

-    fetch('/api/add_comment.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            comment_text: commentText,
-            markdown_enabled: isMarkdownEnabled
-        })
-    })
-    .then(response => {
-        if (!response.ok) {
-            return response.text().then(text => {
-                throw new Error('Network response was not ok');
-            });
-        }
-        return response.json();
+    lt.api.post('/api/add_comment.php', {
+        ticket_id: ticketId,
+        comment_text: commentText,
+        markdown_enabled: isMarkdownEnabled
    })
    .then(data => {
        if(data.success) {
            // Clear the comment box
-            document.getElementById('newComment').value = '';
+            const nc = document.getElementById('newComment');
+            if (nc) nc.value = '';
            
            // Format the comment text for display
            let displayText;
@@ -226,9 +197,11 @@ function addComment() {
 function togglePreview() {
    const preview = document.getElementById('markdownPreview');
    const textarea = document.getElementById('newComment');
-    const isPreviewEnabled = document.getElementById('markdownToggle').checked;
+    const toggleEl = document.getElementById('markdownToggle');
+    if (!preview || !textarea || !toggleEl) return;

-    preview.style.display = isPreviewEnabled ? 'block' : 'none';
+    const isPreviewEnabled = toggleEl.checked;
+    preview.classList.toggle('is-hidden', !isPreviewEnabled);

    if (isPreviewEnabled) {
        preview.innerHTML = parseMarkdown(textarea.value);
@@ -239,27 +212,33 @@ function togglePreview() {
 }

 function updatePreview() {
-    const commentText = document.getElementById('newComment').value;
+    const textarea = document.getElementById('newComment');
    const previewDiv = document.getElementById('markdownPreview');
-    const isMarkdownEnabled = document.getElementById('markdownMaster').checked;
+    const masterEl = document.getElementById('markdownMaster');
+    if (!textarea || !previewDiv || !masterEl) return;
+
+    const commentText = textarea.value;
+    const isMarkdownEnabled = masterEl.checked;

    if (isMarkdownEnabled && commentText.trim()) {
-        // For markdown preview, use parseMarkdown which handles line breaks correctly
        previewDiv.innerHTML = parseMarkdown(commentText);
-        previewDiv.style.display = 'block';
+        previewDiv.classList.remove('is-hidden');
    } else {
-        previewDiv.style.display = 'none';
+        previewDiv.classList.add('is-hidden');
    }
 }

 function toggleMarkdownMode() {
    const previewToggle = document.getElementById('markdownToggle');
-    const isMasterEnabled = document.getElementById('markdownMaster').checked;
+    const masterEl = document.getElementById('markdownMaster');
+    if (!previewToggle || !masterEl) return;

+    const isMasterEnabled = masterEl.checked;
    previewToggle.disabled = !isMasterEnabled;
    if (!isMasterEnabled) {
        previewToggle.checked = false;
-        document.getElementById('markdownPreview').style.display = 'none';
+        const preview = document.getElementById('markdownPreview');
+        if (preview) preview.classList.add('is-hidden');
    }
 }

@@ -305,23 +284,14 @@ function handleAssignmentChange() {
        const ticketId = window.ticketData.id;
        const assignedTo = this.value || null;

-        fetch('/api/assign_ticket.php', {
-            method: 'POST',
-            credentials: 'same-origin',
-            headers: {
-                'Content-Type': 'application/json',
-                'X-CSRF-Token': window.CSRF_TOKEN
-            },
-            body: JSON.stringify({ ticket_id: ticketId, assigned_to: assignedTo })
-        })
-        .then(response => response.json())
+        lt.api.post('/api/assign_ticket.php', { ticket_id: ticketId, assigned_to: assignedTo })
        .then(data => {
            if (!data.success) {
-                toast.error('Error updating assignment');
+                lt.toast.error('Error updating assignment');
            }
        })
        .catch(error => {
-            toast.error('Error updating assignment: ' + error.message);
+            lt.toast.error('Error updating assignment: ' + error.message);
        });
    });
 }
@@ -338,22 +308,13 @@ function handleMetadataChanges() {
    function updateTicketField(fieldName, newValue) {
        const ticketId = window.ticketData.id;

-        fetch('/api/update_ticket.php', {
-            method: 'POST',
-            credentials: 'same-origin',
-            headers: {
-                'Content-Type': 'application/json',
-                'X-CSRF-Token': window.CSRF_TOKEN
-            },
-            body: JSON.stringify({
-                ticket_id: ticketId,
-                [fieldName]: fieldName === 'priority' ? parseInt(newValue) : newValue
-            })
+        lt.api.post('/api/update_ticket.php', {
+            ticket_id: ticketId,
+            [fieldName]: fieldName === 'priority' ? parseInt(newValue) : newValue
        })
-        .then(response => response.json())
        .then(data => {
            if (!data.success) {
-                toast.error(`Error updating ${fieldName}`);
+                lt.toast.error(`Error updating ${fieldName}`);
            } else {
                // Update window.ticketData
                window.ticketData[fieldName] = fieldName === 'priority' ? parseInt(newValue) : newValue;
@@ -375,7 +336,7 @@ function handleMetadataChanges() {
            }
        })
        .catch(error => {
-            toast.error(`Error updating ${fieldName}: ` + error.message);
+            lt.toast.error(`Error updating ${fieldName}: ` + error.message);
        });
    }

@@ -444,35 +405,7 @@ function performStatusChange(statusSelect, selectedOption, newStatus) {
    }

    // Update status via API
-    fetch('/api/update_ticket.php', {
-        method: 'POST',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            status: newStatus
-        })
-    })
-    .then(async response => {
-        const text = await response.text();
-
-        if (!response.ok) {
-            try {
-                const data = JSON.parse(text);
-                throw new Error(data.error || 'Server returned an error');
-            } catch (parseError) {
-                throw new Error(text || 'Network response was not ok');
-            }
-        }
-
-        try {
-            return JSON.parse(text);
-        } catch (parseError) {
-            throw new Error('Invalid JSON response from server');
-        }
-    })
+    lt.api.post('/api/update_ticket.php', { ticket_id: ticketId, status: newStatus })
    .then(data => {
        if (data.success) {
            // Update the dropdown to show new status as current
@@ -492,13 +425,13 @@ function performStatusChange(statusSelect, selectedOption, newStatus) {
                window.location.reload();
            }, 500);
        } else {
-            toast.error('Error updating status: ' + (data.error || 'Unknown error'));
+            lt.toast.error('Error updating status: ' + (data.error || 'Unknown error'));
            // Reset to current status
            statusSelect.selectedIndex = 0;
        }
    })
    .catch(error => {
-        toast.error('Error updating status: ' + error.message);
+        lt.toast.error('Error updating status: ' + error.message);
        // Reset to current status
        statusSelect.selectedIndex = 0;
    });
@@ -517,17 +450,7 @@ function showTab(tabName) {
    }

    // Hide all tabs
-    descriptionTab.style.display = 'none';
-    commentsTab.style.display = 'none';
-    if (attachmentsTab) {
-        attachmentsTab.style.display = 'none';
-    }
-    if (dependenciesTab) {
-        dependenciesTab.style.display = 'none';
-    }
-    if (activityTab) {
-        activityTab.style.display = 'none';
-    }
+    document.querySelectorAll('.tab-content').forEach(tab => tab.classList.remove('active'));

    // Remove active class and aria-selected from all buttons
    document.querySelectorAll('.tab-btn').forEach(btn => {
@@ -536,10 +459,13 @@ function showTab(tabName) {
    });

    // Show selected tab and activate its button
-    document.getElementById(`${tabName}-tab`).style.display = 'block';
+    const tabEl = document.getElementById(`${tabName}-tab`);
+    if (tabEl) tabEl.classList.add('active');
    const activeBtn = document.querySelector(`.tab-btn[data-tab="${tabName}"]`);
-    activeBtn.classList.add('active');
-    activeBtn.setAttribute('aria-selected', 'true');
+    if (activeBtn) {
+        activeBtn.classList.add('active');
+        activeBtn.setAttribute('aria-selected', 'true');
+    }

    // Load attachments when tab is shown
    if (tabName === 'attachments') {
@@ -560,15 +486,7 @@ function showTab(tabName) {
 function loadDependencies() {
    const ticketId = window.ticketData.id;

-    fetch(`/api/ticket_dependencies.php?ticket_id=${ticketId}`, {
-        credentials: 'same-origin'
-    })
-        .then(response => {
-            if (!response.ok) {
-                throw new Error(`HTTP ${response.status}`);
-            }
-            return response.json();
-        })
+    lt.api.get(`/api/ticket_dependencies.php?ticket_id=${ticketId}`)
        .then(data => {
            if (data.success) {
                renderDependencies(data.dependencies);
@@ -587,10 +505,10 @@ function showDependencyError(message) {
    const dependentsList = document.getElementById('dependentsList');

    if (dependenciesList) {
-        dependenciesList.innerHTML = `<p style="color: var(--terminal-amber);">${escapeHtml(message)}</p>`;
+        dependenciesList.innerHTML = `<p class="text-amber">${lt.escHtml(message)}</p>`;
    }
    if (dependentsList) {
-        dependentsList.innerHTML = `<p style="color: var(--terminal-amber);">${escapeHtml(message)}</p>`;
+        dependentsList.innerHTML = `<p class="text-amber">${lt.escHtml(message)}</p>`;
    }
 }

@@ -612,19 +530,19 @@ function renderDependencies(dependencies) {
        if (items.length > 0) {
            hasAny = true;
            html += `<div class="dependency-group">
-                <h4 style="color: var(--terminal-amber); margin: 0.5rem 0;">${typeLabels[type]}</h4>`;
+                <h4>${typeLabels[type]}</h4>`;

            items.forEach(dep => {
                const statusClass = 'status-' + dep.status.toLowerCase().replace(/ /g, '-');
-                html += `<div class="dependency-item" style="display: flex; justify-content: space-between; align-items: center; padding: 0.5rem; border-bottom: 1px dashed var(--terminal-green-dim);">
+                html += `<div class="dependency-item">
                    <div>
-                        <a href="/ticket/${escapeHtml(dep.depends_on_id)}" style="color: var(--terminal-green);">
-                            #${escapeHtml(dep.depends_on_id)}
+                        <a href="/ticket/${lt.escHtml(dep.depends_on_id)}">
+                            #${lt.escHtml(dep.depends_on_id)}
                        </a>
-                        <span style="margin-left: 0.5rem;">${escapeHtml(dep.title)}</span>
-                        <span class="status-badge ${statusClass}" style="margin-left: 0.5rem; font-size: 0.8rem;">${escapeHtml(dep.status)}</span>
+                        <span class="dependency-title">${lt.escHtml(dep.title)}</span>
+                        <span class="status-badge ${statusClass}">${lt.escHtml(dep.status)}</span>
                    </div>
-                    <button data-action="remove-dependency" data-dependency-id="${dep.dependency_id}" class="btn btn-small" style="padding: 0.25rem 0.5rem; font-size: 0.8rem;">Remove</button>
+                    <button data-action="remove-dependency" data-dependency-id="${dep.dependency_id}" class="btn btn-small">REMOVE</button>
                </div>`;
            });

@@ -633,7 +551,7 @@ function renderDependencies(dependencies) {
    }

    if (!hasAny) {
-        html = '<p style="color: var(--terminal-green-dim);">No dependencies configured.</p>';
+        html = '<p class="text-muted-green">No dependencies configured.</p>';
    }

    container.innerHTML = html;
@@ -644,21 +562,21 @@ function renderDependents(dependents) {
    if (!container) return;

    if (dependents.length === 0) {
-        container.innerHTML = '<p style="color: var(--terminal-green-dim);">No tickets depend on this one.</p>';
+        container.innerHTML = '<p class="text-muted-green">No tickets depend on this one.</p>';
        return;
    }

    let html = '';
    dependents.forEach(dep => {
        const statusClass = 'status-' + dep.status.toLowerCase().replace(/ /g, '-');
-        html += `<div class="dependency-item" style="display: flex; justify-content: space-between; align-items: center; padding: 0.5rem; border-bottom: 1px dashed var(--terminal-green-dim);">
+        html += `<div class="dependency-item">
            <div>
-                <a href="/ticket/${escapeHtml(dep.ticket_id)}" style="color: var(--terminal-green);">
-                    #${escapeHtml(dep.ticket_id)}
+                <a href="/ticket/${lt.escHtml(dep.ticket_id)}">
+                    #${lt.escHtml(dep.ticket_id)}
                </a>
-                <span style="margin-left: 0.5rem;">${escapeHtml(dep.title)}</span>
-                <span class="status-badge ${statusClass}" style="margin-left: 0.5rem; font-size: 0.8rem;">${escapeHtml(dep.status)}</span>
-                <span style="margin-left: 0.5rem; color: var(--terminal-amber);">(${escapeHtml(dep.dependency_type)})</span>
+                <span class="dependency-title">${lt.escHtml(dep.title)}</span>
+                <span class="status-badge ${statusClass}">${lt.escHtml(dep.status)}</span>
+                <span class="dependency-title text-amber">(${lt.escHtml(dep.dependency_type)})</span>
            </div>
        </div>`;
    });
@@ -668,70 +586,56 @@ function renderDependents(dependents) {

 function addDependency() {
    const ticketId = window.ticketData.id;
-    const dependsOnId = document.getElementById('dependencyTicketId').value.trim();
-    const dependencyType = document.getElementById('dependencyType').value;
+    const depIdEl = document.getElementById('dependencyTicketId');
+    const depTypeEl = document.getElementById('dependencyType');
+    if (!depIdEl || !depTypeEl) return;
+    const dependsOnId = depIdEl.value.trim();
+    const dependencyType = depTypeEl.value;

    if (!dependsOnId) {
-        toast.warning('Please enter a ticket ID', 3000);
+        lt.toast.warning('Please enter a ticket ID', 3000);
        return;
    }

-    fetch('/api/ticket_dependencies.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            depends_on_id: dependsOnId,
-            dependency_type: dependencyType
-        })
+    lt.api.post('/api/ticket_dependencies.php', {
+        ticket_id: ticketId,
+        depends_on_id: dependsOnId,
+        dependency_type: dependencyType
    })
-    .then(response => response.json())
    .then(data => {
        if (data.success) {
-            toast.success('Dependency added', 3000);
-            document.getElementById('dependencyTicketId').value = '';
+            lt.toast.success('Dependency added', 3000);
+            if (depIdEl) depIdEl.value = '';
            loadDependencies();
        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
+            lt.toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
        }
    })
    .catch(error => {
-        toast.error('Error adding dependency', 4000);
+        lt.toast.error('Error adding dependency', 4000);
    });
 }

 function removeDependency(dependencyId) {
-    if (!confirm('Are you sure you want to remove this dependency?')) {
-        return;
-    }
-
-    fetch('/api/ticket_dependencies.php', {
-        method: 'DELETE',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            dependency_id: dependencyId
-        })
-    })
-    .then(response => response.json())
-    .then(data => {
-        if (data.success) {
-            toast.success('Dependency removed', 3000);
-            loadDependencies();
-        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
+    showConfirmModal(
+        'Remove Dependency',
+        'Are you sure you want to remove this dependency?',
+        'warning',
+        function() {
+            lt.api.delete('/api/ticket_dependencies.php', { dependency_id: dependencyId })
+            .then(data => {
+                if (data.success) {
+                    lt.toast.success('Dependency removed', 3000);
+                    loadDependencies();
+                } else {
+                    lt.toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
+                }
+            })
+            .catch(error => {
+                lt.toast.error('Error removing dependency', 4000);
+            });
        }
-    })
-    .catch(error => {
-        toast.error('Error removing dependency', 4000);
-    });
+    );
 }

 // ========================================
@@ -794,11 +698,12 @@ function handleFileUpload(files) {
    const progressDiv = document.getElementById('uploadProgress');
    const progressFill = document.getElementById('progressFill');
    const statusText = document.getElementById('uploadStatus');
+    if (!progressDiv || !progressFill || !statusText) return;

    let uploadedCount = 0;
    const totalFiles = files.length;

-    progressDiv.style.display = 'block';
+    progressDiv.classList.remove('is-hidden');
    statusText.textContent = `Uploading 0 of ${totalFiles} files...`;
    progressFill.style.width = '0%';

@@ -828,18 +733,18 @@ function handleFileUpload(files) {
                    const response = JSON.parse(xhr.responseText);
                    if (response.success) {
                        if (uploadedCount === totalFiles) {
-                            toast.success(`${totalFiles} file(s) uploaded successfully`, 3000);
+                            lt.toast.success(`${totalFiles} file(s) uploaded successfully`, 3000);
                            loadAttachments();
                            resetUploadUI();
                        }
                    } else {
-                        toast.error(`Error uploading ${file.name}: ${response.error}`, 4000);
+                        lt.toast.error(`Error uploading ${file.name}: ${response.error}`, 4000);
                    }
                } catch (e) {
-                    toast.error(`Error parsing response for ${file.name}`, 4000);
+                    lt.toast.error(`Error parsing response for ${file.name}`, 4000);
                }
            } else {
-                toast.error(`Error uploading ${file.name}: Server error`, 4000);
+                lt.toast.error(`Error uploading ${file.name}: Server error`, 4000);
            }

            if (uploadedCount === totalFiles) {
@@ -849,7 +754,7 @@ function handleFileUpload(files) {

        xhr.addEventListener('error', () => {
            uploadedCount++;
-            toast.error(`Error uploading ${file.name}: Network error`, 4000);
+            lt.toast.error(`Error uploading ${file.name}: Network error`, 4000);
            if (uploadedCount === totalFiles) {
                setTimeout(resetUploadUI, 2000);
            }
@@ -864,7 +769,7 @@ function resetUploadUI() {
    const progressDiv = document.getElementById('uploadProgress');
    const fileInput = document.getElementById('fileInput');

-    progressDiv.style.display = 'none';
+    progressDiv.classList.add('is-hidden');
    if (fileInput) {
        fileInput.value = '';
    }
@@ -876,19 +781,16 @@ function loadAttachments() {

    if (!container) return;

-    fetch(`/api/upload_attachment.php?ticket_id=${ticketId}`, {
-        credentials: 'same-origin'
-    })
-        .then(response => response.json())
+    lt.api.get(`/api/upload_attachment.php?ticket_id=${ticketId}`)
        .then(data => {
            if (data.success) {
                renderAttachments(data.attachments || []);
            } else {
-                container.innerHTML = '<p style="color: var(--terminal-green-dim);">Error loading attachments.</p>';
+                container.innerHTML = '<p class="text-muted-green">Error loading attachments.</p>';
            }
        })
        .catch(error => {
-            container.innerHTML = '<p style="color: var(--terminal-green-dim);">Error loading attachments.</p>';
+            container.innerHTML = '<p class="text-muted-green">Error loading attachments.</p>';
        });
 }

@@ -897,7 +799,7 @@ function renderAttachments(attachments) {
    if (!container) return;

    if (attachments.length === 0) {
-        container.innerHTML = '<p style="color: var(--terminal-green-dim);">No files attached to this ticket.</p>';
+        container.innerHTML = '<p class="text-muted-green">No files attached to this ticket.</p>';
        return;
    }

@@ -905,24 +807,25 @@ function renderAttachments(attachments) {

    attachments.forEach(att => {
        const uploaderName = att.display_name || att.username || 'Unknown';
-        const uploadDate = new Date(att.uploaded_at).toLocaleDateString('en-US', {
+        const uploadDateFormatted = new Date(att.uploaded_at).toLocaleDateString('en-US', {
            year: 'numeric',
            month: 'short',
            day: 'numeric',
            hour: '2-digit',
            minute: '2-digit'
        });
+        const uploadDate = `<span class="ts-cell" data-ts="${lt.escHtml(att.uploaded_at)}" title="${lt.escHtml(uploadDateFormatted)}">${lt.time.ago(att.uploaded_at)}</span>`;

        html += `<div class="attachment-item" data-id="${att.attachment_id}">
-            <div class="attachment-icon">${escapeHtml(att.icon || '📎')}</div>
+            <div class="attachment-icon">${lt.escHtml(att.icon || '[ f ]')}</div>
            <div class="attachment-info">
-                <div class="attachment-name" title="${escapeHtml(att.original_filename)}">
-                    <a href="/api/download_attachment.php?id=${att.attachment_id}" target="_blank" style="color: var(--terminal-green);">
-                        ${escapeHtml(att.original_filename)}
+                <div class="attachment-name" title="${lt.escHtml(att.original_filename)}">
+                    <a href="/api/download_attachment.php?id=${att.attachment_id}" target="_blank">
+                        ${lt.escHtml(att.original_filename)}
                    </a>
                </div>
                <div class="attachment-meta">
-                    ${escapeHtml(att.file_size_formatted || formatFileSize(att.file_size))} • ${escapeHtml(uploaderName)} • ${escapeHtml(uploadDate)}
+                    ${lt.escHtml(att.file_size_formatted || formatFileSize(att.file_size))} • ${lt.escHtml(uploaderName)} • ${uploadDate}
                </div>
            </div>
            <div class="attachment-actions">
@@ -949,34 +852,25 @@ function formatFileSize(bytes) {
 }

 function deleteAttachment(attachmentId) {
-    if (!confirm('Are you sure you want to delete this attachment?')) {
-        return;
-    }
-
-    fetch('/api/delete_attachment.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            attachment_id: attachmentId,
-            csrf_token: window.CSRF_TOKEN
-        })
-    })
-    .then(response => response.json())
-    .then(data => {
-        if (data.success) {
-            toast.success('Attachment deleted', 3000);
-            loadAttachments();
-        } else {
-            toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
+    showConfirmModal(
+        'Delete Attachment',
+        'Are you sure you want to delete this attachment?',
+        'warning',
+        function() {
+            lt.api.post('/api/delete_attachment.php', { attachment_id: attachmentId })
+            .then(data => {
+                if (data.success) {
+                    lt.toast.success('Attachment deleted', 3000);
+                    loadAttachments();
+                } else {
+                    lt.toast.error('Error: ' + (data.error || 'Unknown error'), 4000);
+                }
+            })
+            .catch(error => {
+                lt.toast.error('Error deleting attachment', 4000);
+            });
        }
-    })
-    .catch(error => {
-        toast.error('Error deleting attachment', 4000);
-    });
+    );
 }

 // ========================================
@@ -999,7 +893,12 @@ function initMentionAutocomplete() {
    mentionAutocomplete = document.createElement('div');
    mentionAutocomplete.className = 'mention-autocomplete';
    mentionAutocomplete.id = 'mentionAutocomplete';
-    textarea.parentElement.style.position = 'relative';
+    mentionAutocomplete.setAttribute('role', 'listbox');
+    mentionAutocomplete.setAttribute('aria-label', 'User suggestions');
+    textarea.setAttribute('aria-autocomplete', 'list');
+    textarea.setAttribute('aria-controls', 'mentionAutocomplete');
+    textarea.setAttribute('aria-expanded', 'false');
+    textarea.parentElement.classList.add('has-overlay');
    textarea.parentElement.appendChild(mentionAutocomplete);

    // Fetch users list
@@ -1096,7 +995,9 @@ function handleMentionKeydown(e) {
 */
 function updateMentionSelection(options) {
    options.forEach((opt, i) => {
-        opt.classList.toggle('selected', i === selectedMentionIndex);
+        const isSelected = i === selectedMentionIndex;
+        opt.classList.toggle('selected', isSelected);
+        opt.setAttribute('aria-selected', isSelected ? 'true' : 'false');
    });
 }

@@ -1118,14 +1019,16 @@ function showMentionSuggestions(query, textarea) {
    let html = '';
    filtered.forEach((user, index) => {
        const isSelected = index === 0 ? 'selected' : '';
-        html += `<div class="mention-option ${isSelected}" data-username="${escapeHtml(user.username)}" data-action="select-mention">
-            <span class="mention-username">@${escapeHtml(user.username)}</span>
-            ${user.display_name ? `<span class="mention-displayname">${escapeHtml(user.display_name)}</span>` : ''}
+        const ariaSelected = index === 0 ? 'true' : 'false';
+        html += `<div class="mention-option ${isSelected}" role="option" aria-selected="${ariaSelected}" data-username="${lt.escHtml(user.username)}" data-action="select-mention">
+            <span class="mention-username">@${lt.escHtml(user.username)}</span>
+            ${user.display_name ? `<span class="mention-displayname">${lt.escHtml(user.display_name)}</span>` : ''}
        </div>`;
    });

    mentionAutocomplete.innerHTML = html;
    mentionAutocomplete.classList.add('active');
+    if (textarea) textarea.setAttribute('aria-expanded', 'true');
    selectedMentionIndex = 0;

    // Position dropdown below cursor
@@ -1140,6 +1043,8 @@ function showMentionSuggestions(query, textarea) {
 function hideMentionAutocomplete() {
    if (mentionAutocomplete) {
        mentionAutocomplete.classList.remove('active');
+        const textarea = document.getElementById('newComment');
+        if (textarea) textarea.setAttribute('aria-expanded', 'false');
    }
    mentionStartPos = -1;
 }
@@ -1252,21 +1157,21 @@ function editComment(commentId) {
    editForm.className = 'comment-edit-form';
    editForm.id = `comment-edit-form-${commentId}`;
    editForm.innerHTML = `
-        <textarea id="comment-edit-textarea-${commentId}" class="comment-edit-textarea">${escapeHtml(originalText)}</textarea>
+        <textarea id="comment-edit-textarea-${commentId}" class="comment-edit-textarea">${lt.escHtml(originalText)}</textarea>
        <div class="comment-edit-controls">
            <label class="markdown-toggle-small">
                <input type="checkbox" id="comment-edit-markdown-${commentId}" ${markdownEnabled ? 'checked' : ''}>
                Markdown
            </label>
            <div class="comment-edit-buttons">
-                <button type="button" class="btn btn-small" data-action="save-edit-comment" data-comment-id="${commentId}">Save</button>
-                <button type="button" class="btn btn-secondary btn-small" data-action="cancel-edit-comment" data-comment-id="${commentId}">Cancel</button>
+                <button type="button" class="btn btn-small" data-action="save-edit-comment" data-comment-id="${commentId}">SAVE</button>
+                <button type="button" class="btn btn-secondary btn-small" data-action="cancel-edit-comment" data-comment-id="${commentId}">CANCEL</button>
            </div>
        </div>
    `;

    // Hide original text, show edit form
-    textDiv.style.display = 'none';
+    textDiv.classList.add('is-hidden');
    textDiv.after(editForm);
    commentDiv.classList.add('editing');

@@ -1285,27 +1190,18 @@ function saveEditComment(commentId) {

    const newText = textarea.value.trim();
    if (!newText) {
-        showToast('Comment cannot be empty', 'error');
+        lt.toast.error('Comment cannot be empty');
        return;
    }

    const markdownEnabled = markdownCheckbox ? markdownCheckbox.checked : false;

    // Send update request
-    fetch('/api/update_comment.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            comment_id: commentId,
-            comment_text: newText,
-            markdown_enabled: markdownEnabled
-        })
+    lt.api.post('/api/update_comment.php', {
+        comment_id: commentId,
+        comment_text: newText,
+        markdown_enabled: markdownEnabled
    })
-    .then(response => response.json())
    .then(data => {
        if (data.success) {
            // Update the comment display
@@ -1331,7 +1227,7 @@ function saveEditComment(commentId) {
            } else {
                textDiv.removeAttribute('data-markdown');
                // Convert newlines to <br> and highlight mentions
-                let displayText = escapeHtml(newText).replace(/\n/g, '<br>');
+                let displayText = lt.escHtml(newText).replace(/\n/g, '<br>');
                displayText = highlightMentions(displayText);
                // Auto-link URLs
                if (typeof autoLinkUrls === 'function') {
@@ -1342,16 +1238,16 @@ function saveEditComment(commentId) {

            // Remove edit form and show text
            if (editForm) editForm.remove();
-            textDiv.style.display = '';
+            textDiv.classList.remove('is-hidden');
            commentDiv.classList.remove('editing');

-            showToast('Comment updated successfully', 'success');
+            lt.toast.success('Comment updated successfully');
        } else {
-            showToast(data.error || 'Failed to update comment', 'error');
+            lt.toast.error(data.error || 'Failed to update comment');
        }
    })
    .catch(error => {
-        showToast('Failed to update comment', 'error');
+        lt.toast.error('Failed to update comment');
    });
 }

@@ -1364,7 +1260,7 @@ function cancelEditComment(commentId) {
    const editForm = document.getElementById(`comment-edit-form-${commentId}`);

    if (editForm) editForm.remove();
-    if (textDiv) textDiv.style.display = '';
+    if (textDiv) textDiv.classList.remove('is-hidden');
    if (commentDiv) commentDiv.classList.remove('editing');
 }

@@ -1372,40 +1268,29 @@ function cancelEditComment(commentId) {
 * Delete a comment
 */
 function deleteComment(commentId) {
-    if (!confirm('Are you sure you want to delete this comment? This cannot be undone.')) {
-        return;
-    }
-
-    fetch('/api/delete_comment.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            comment_id: commentId
-        })
-    })
-    .then(response => response.json())
-    .then(data => {
-        if (data.success) {
-            // Remove the comment from the DOM
-            const commentDiv = document.querySelector(`.comment[data-comment-id="${commentId}"]`);
-            if (commentDiv) {
-                commentDiv.style.transition = 'opacity 0.3s, transform 0.3s';
-                commentDiv.style.opacity = '0';
-                commentDiv.style.transform = 'translateX(-20px)';
-                setTimeout(() => commentDiv.remove(), 300);
-            }
-            showToast('Comment deleted successfully', 'success');
-        } else {
-            showToast(data.error || 'Failed to delete comment', 'error');
+    showConfirmModal(
+        'Delete Comment',
+        'Are you sure you want to delete this comment? This cannot be undone.',
+        'warning',
+        function() {
+            lt.api.post('/api/delete_comment.php', { comment_id: commentId })
+            .then(data => {
+                if (data.success) {
+                    const commentDiv = document.querySelector(`.comment[data-comment-id="${commentId}"]`);
+                    if (commentDiv) {
+                        commentDiv.classList.add('comment--deleting');
+                        setTimeout(() => commentDiv.remove(), 300);
+                    }
+                    lt.toast.success('Comment deleted successfully');
+                } else {
+                    lt.toast.error(data.error || 'Failed to delete comment');
+                }
+            })
+            .catch(error => {
+                lt.toast.error('Failed to delete comment');
+            });
        }
-    })
-    .catch(error => {
-        showToast('Failed to delete comment', 'error');
-    });
+    );
 }

 // ========================================
@@ -1426,7 +1311,7 @@ function showReplyForm(commentId, userName) {
        <div class="reply-form-container" data-parent-id="${commentId}">
            <div class="reply-header">
                <span>Replying to <span class="replying-to">@${userName}</span></span>
-                <button type="button" class="close-reply-btn" data-action="close-reply">Cancel</button>
+                <button type="button" class="close-reply-btn" data-action="close-reply">CANCEL</button>
            </div>
            <textarea id="replyText" placeholder="Write your reply..."></textarea>
            <div class="reply-actions">
@@ -1435,7 +1320,7 @@ function showReplyForm(commentId, userName) {
                    <span>Markdown</span>
                </label>
                <div class="reply-buttons">
-                    <button type="button" class="btn btn-small" data-action="submit-reply" data-parent-id="${commentId}">Reply</button>
+                    <button type="button" class="btn btn-small" data-action="submit-reply" data-parent-id="${commentId}">REPLY</button>
                </div>
            </div>
        </div>
@@ -1457,7 +1342,7 @@ function showReplyForm(commentId, userName) {
 */
 function closeReplyForm() {
    document.querySelectorAll('.reply-form-container').forEach(form => {
-        form.style.animation = 'fadeIn 0.2s ease reverse';
+        form.classList.add('animate-fadeout');
        setTimeout(() => form.remove(), 200);
    });
 }
@@ -1471,28 +1356,19 @@ function submitReply(parentCommentId) {
    const ticketId = window.ticketData.id;

    if (!replyText || !replyText.value.trim()) {
-        showToast('Please enter a reply', 'warning');
+        lt.toast.warning('Please enter a reply');
        return;
    }

    const commentText = replyText.value.trim();
    const isMarkdownEnabled = replyMarkdown ? replyMarkdown.checked : false;

-    fetch('/api/add_comment.php', {
-        method: 'POST',
-        credentials: 'same-origin',
-        headers: {
-            'Content-Type': 'application/json',
-            'X-CSRF-Token': window.CSRF_TOKEN
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            comment_text: commentText,
-            markdown_enabled: isMarkdownEnabled,
-            parent_comment_id: parentCommentId
-        })
+    lt.api.post('/api/add_comment.php', {
+        ticket_id: ticketId,
+        comment_text: commentText,
+        markdown_enabled: isMarkdownEnabled,
+        parent_comment_id: parentCommentId
    })
-    .then(response => response.json())
    .then(data => {
        if (data.success) {
            // Close the reply form
@@ -1543,8 +1419,8 @@ function submitReply(parentCommentId) {
                            <span class="comment-date">${data.created_at}</span>
                            <div class="comment-actions">
                                ${newDepth < 3 ? `<button type="button" class="comment-action-btn reply-btn" data-action="reply-comment" data-comment-id="${data.comment_id}" data-user="${data.user_name}" title="Reply">↩</button>` : ''}
-                                <button type="button" class="comment-action-btn edit-btn" data-action="edit-comment" data-comment-id="${data.comment_id}" title="Edit">✏️</button>
-                                <button type="button" class="comment-action-btn delete-btn" data-action="delete-comment" data-comment-id="${data.comment_id}" title="Delete">🗑️</button>
+                                <button type="button" class="comment-action-btn edit-btn" data-action="edit-comment" data-comment-id="${data.comment_id}" title="Edit">[ EDIT ]</button>
+                                <button type="button" class="comment-action-btn delete-btn" data-action="delete-comment" data-comment-id="${data.comment_id}" title="Delete">[ DEL ]</button>
                            </div>
                        </div>
                        <div class="comment-text" id="comment-text-${data.comment_id}" ${isMarkdownEnabled ? 'data-markdown' : ''}>
@@ -1555,17 +1431,17 @@ function submitReply(parentCommentId) {
                `;

                // Add animation
-                replyDiv.style.animation = 'fadeIn 0.3s ease';
+                replyDiv.classList.add('animate-fadein');
                repliesContainer.appendChild(replyDiv);
            }

-            showToast('Reply added successfully', 'success');
+            lt.toast.success('Reply added successfully');
        } else {
-            showToast(data.error || 'Failed to add reply', 'error');
+            lt.toast.error(data.error || 'Failed to add reply');
        }
    })
    .catch(error => {
-        showToast('Failed to add reply', 'error');
+        lt.toast.error('Failed to add reply');
    });
 }

@@ -1579,6 +1455,19 @@ function toggleThreadCollapse(commentId) {
    }
 }

+// ========================================
+// RELATIVE TIMESTAMPS
+// ========================================
+
+function initRelativeTimes() {
+    document.querySelectorAll('.ts-cell[data-ts]').forEach(el => {
+        el.textContent = lt.time.ago(el.dataset.ts);
+    });
+}
+
+document.addEventListener('DOMContentLoaded', initRelativeTimes);
+setInterval(initRelativeTimes, 60000);
+
 // Expose functions globally
 window.editComment = editComment;
 window.saveEditComment = saveEditComment;
--- a/assets/js/utils.js
+++ b/assets/js/utils.js
@@ -10,3 +10,49 @@ function getTicketIdFromUrl() {
    const params = new URLSearchParams(window.location.search);
    return params.get('id');
 }
+
+/**
+ * Show a terminal-style confirmation modal using the lt.modal system.
+ * Falls back gracefully if dashboard.js has already defined this function.
+ * @param {string} title - Modal title
+ * @param {string} message - Confirmation message
+ * @param {string} type - 'warning' | 'error' | 'info'
+ * @param {Function} onConfirm - Called when user confirms
+ * @param {Function|null} onCancel - Called when user cancels
+ */
+if (typeof showConfirmModal === 'undefined') {
+    window.showConfirmModal = function showConfirmModal(title, message, type = 'warning', onConfirm, onCancel = null) {
+        const modalId = 'confirmModal' + Date.now();
+        const colors = { warning: 'var(--terminal-amber)', error: 'var(--status-closed)', info: 'var(--terminal-cyan)' };
+        const icons  = { warning: '[ ! ]', error: '[ X ]', info: '[ i ]' };
+        const color  = colors[type] || colors.warning;
+        const icon   = icons[type]  || icons.warning;
+        const safeTitle   = lt.escHtml(title);
+        const safeMessage = lt.escHtml(message);
+
+        document.body.insertAdjacentHTML('beforeend', `
+            <div class="lt-modal-overlay" id="${modalId}" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="${modalId}_title">
+                <div class="lt-modal lt-modal-sm">
+                    <div class="lt-modal-header" style="color:${color};">
+                        <span class="lt-modal-title" id="${modalId}_title">${icon} ${safeTitle}</span>
+                        <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
+                    </div>
+                    <div class="lt-modal-body text-center">
+                        <p class="modal-message">${safeMessage}</p>
+                    </div>
+                    <div class="lt-modal-footer">
+                        <button class="lt-btn lt-btn-primary" id="${modalId}_confirm">CONFIRM</button>
+                        <button class="lt-btn lt-btn-ghost" id="${modalId}_cancel">CANCEL</button>
+                    </div>
+                </div>
+            </div>
+        `);
+
+        const modal   = document.getElementById(modalId);
+        lt.modal.open(modalId);
+        const cleanup = (cb) => { lt.modal.close(modalId); setTimeout(() => modal.remove(), 300); if (cb) cb(); };
+        document.getElementById(`${modalId}_confirm`).addEventListener('click', () => cleanup(onConfirm));
+        document.getElementById(`${modalId}_cancel`).addEventListener('click', () => cleanup(onCancel));
+        modal.querySelector('[data-modal-close]').addEventListener('click', () => cleanup(onCancel));
+    };
+}
--- a/views/CreateTicketView.php
+++ b/views/CreateTicketView.php
@@ -12,11 +12,11 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <title>Create New Ticket</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260126c">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260124e">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js?v=20260205"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
    // CSRF Token for AJAX requests
    window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
@@ -25,13 +25,13 @@ $nonce = SecurityHeadersMiddleware::getNonce();
 <body>
    <div class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
+            <a href="/" class="back-link">[ &larr; DASHBOARD ]</a>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name">👤 <?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
                <?php if ($GLOBALS['currentUser']['is_admin']): ?>
-                    <span class="admin-badge">Admin</span>
+                    <span class="admin-badge">[ ADMIN ]</span>
                <?php endif; ?>
            <?php endif; ?>
        </div>
@@ -48,7 +48,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
            <div class="ascii-frame-inner">
                <div class="ticket-header">
                    <h2>New Ticket Form</h2>
-                    <p style="color: var(--terminal-green); font-family: var(--font-mono); font-size: 0.9rem; margin-top: 0.5rem;">
+                    <p class="form-hint">
                        Complete the form below to create a new ticket
                    </p>
                </div>
@@ -62,8 +62,8 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        <!-- ERROR SECTION -->
        <div class="ascii-content">
            <div class="ascii-frame-inner">
-                <div class="error-message" style="color: var(--priority-1); border: 2px solid var(--priority-1); padding: 1rem; background: rgba(231, 76, 60, 0.1);">
-                    <strong>⚠ Error:</strong> <?php echo htmlspecialchars($error, ENT_QUOTES, 'UTF-8'); ?>
+                <div class="error-message inline-error">
+                    <strong>[ ! ] ERROR:</strong> <?php echo htmlspecialchars($error, ENT_QUOTES, 'UTF-8'); ?>
                </div>
            </div>
        </div>
@@ -90,7 +90,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                <?php endforeach; ?>
                            <?php endif; ?>
                        </select>
-                        <p style="color: var(--terminal-green); font-size: 0.85rem; margin-top: 0.5rem; font-family: var(--font-mono);">
+                        <p class="form-hint">
                            Select a template to auto-fill form fields
                        </p>
                    </div>
@@ -109,11 +109,11 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        <input type="text" id="title" name="title" class="editable" required placeholder="Enter a descriptive title for this ticket">
                    </div>
                    <!-- Duplicate Warning Area -->
-                    <div id="duplicateWarning" style="display: none; margin-top: 1rem; padding: 1rem; border: 2px solid var(--terminal-amber); background: rgba(241, 196, 15, 0.1);">
-                        <div style="color: var(--terminal-amber); font-weight: bold; margin-bottom: 0.5rem;">
+                    <div id="duplicateWarning" class="inline-warning is-hidden" role="alert" aria-live="polite" aria-atomic="true">
+                        <div class="text-amber fw-bold duplicate-heading">
                            Possible Duplicates Found
                        </div>
-                        <div id="duplicatesList"></div>
+                        <div id="duplicatesList" aria-live="polite"></div>
                    </div>
                </div>
            </div>
@@ -185,7 +185,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                <?php endforeach; ?>
                            <?php endif; ?>
                        </select>
-                        <p style="color: var(--terminal-green); font-size: 0.85rem; margin-top: 0.5rem; font-family: var(--font-mono);">
+                        <p class="form-hint">
                            Select a user to assign this ticket to
                        </p>
                    </div>
@@ -206,13 +206,13 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                            <option value="internal">Internal - Specific groups only</option>
                            <option value="confidential">Confidential - Creator, assignee, admins only</option>
                        </select>
-                        <p style="color: var(--terminal-green); font-size: 0.85rem; margin-top: 0.5rem; font-family: var(--font-mono);">
+                        <p class="form-hint">
                            Controls who can view this ticket
                        </p>
                    </div>
-                    <div id="visibilityGroupsContainer" class="detail-group" style="display: none; margin-top: 1rem;">
+                    <div id="visibilityGroupsContainer" class="detail-group is-hidden">
                        <label>Allowed Groups</label>
-                        <div class="visibility-groups-list" style="display: flex; flex-wrap: wrap; gap: 0.75rem; margin-top: 0.5rem;">
+                        <div class="visibility-groups-list">
                            <?php
                            // Get all available groups
                            require_once __DIR__ . '/../models/UserModel.php';
@@ -220,16 +220,16 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                            $allGroups = $userModel->getAllGroups();
                            foreach ($allGroups as $group):
                            ?>
-                                <label style="display: flex; align-items: center; gap: 0.5rem; cursor: pointer;">
+                                <label class="group-checkbox-label">
                                    <input type="checkbox" name="visibility_groups[]" value="<?php echo htmlspecialchars($group); ?>" class="visibility-group-checkbox">
                                    <span class="group-badge"><?php echo htmlspecialchars($group); ?></span>
                                </label>
                            <?php endforeach; ?>
                            <?php if (empty($allGroups)): ?>
-                                <span style="color: var(--text-muted);">No groups available</span>
+                                <span class="text-muted">No groups available</span>
                            <?php endif; ?>
                        </div>
-                        <p style="color: var(--terminal-amber); font-size: 0.85rem; margin-top: 0.5rem; font-family: var(--font-mono);">
+                        <p class="form-hint-warning">
                            Select which groups can view this ticket
                        </p>
                    </div>
@@ -258,8 +258,8 @@ $nonce = SecurityHeadersMiddleware::getNonce();
            <div class="ascii-content">
                <div class="ascii-frame-inner">
                    <div class="ticket-footer">
-                        <button type="submit" class="btn primary">Create Ticket</button>
-                        <button type="button" data-action="navigate" data-url="<?php echo $GLOBALS['config']['BASE_URL']; ?>/" class="btn back-btn">Cancel</button>
+                        <button type="submit" class="btn primary">CREATE TICKET</button>
+                        <button type="button" data-action="navigate" data-url="<?php echo $GLOBALS['config']['BASE_URL']; ?>/" class="btn back-btn">CANCEL</button>
                    </div>
                </div>
            </div>
@@ -277,7 +277,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        const title = this.value.trim();

        if (title.length < 5) {
-            document.getElementById('duplicateWarning').style.display = 'none';
+            document.getElementById('duplicateWarning').classList.add('is-hidden');
            return;
        }

@@ -288,30 +288,29 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    });

    function checkForDuplicates(title) {
-        fetch('/api/check_duplicates.php?title=' + encodeURIComponent(title))
-            .then(response => response.json())
+        lt.api.get('/api/check_duplicates.php?title=' + encodeURIComponent(title))
            .then(data => {
                const warningDiv = document.getElementById('duplicateWarning');
                const listDiv = document.getElementById('duplicatesList');

                if (data.success && data.duplicates && data.duplicates.length > 0) {
-                    let html = '<ul style="margin: 0; padding-left: 1.5rem; color: var(--terminal-green);">';
+                    let html = '<ul class="duplicate-list">';
                    data.duplicates.forEach(dup => {
-                        html += `<li style="margin-bottom: 0.5rem;">
-                            <a href="/ticket/${escapeHtml(dup.ticket_id)}" target="_blank" style="color: var(--terminal-green);">
+                        html += `<li>
+                            <a href="/ticket/${escapeHtml(dup.ticket_id)}" target="_blank">
                                #${escapeHtml(dup.ticket_id)}
                            </a>
                            - ${escapeHtml(dup.title)}
-                            <span style="color: var(--terminal-amber);">(${dup.similarity}% match, ${escapeHtml(dup.status)})</span>
+                            <span class="duplicate-meta">(${dup.similarity}% match, ${escapeHtml(dup.status)})</span>
                        </li>`;
                    });
                    html += '</ul>';
-                    html += '<p style="margin-top: 0.5rem; font-size: 0.85rem; color: var(--terminal-green-dim);">Consider checking these tickets before creating a new one.</p>';
+                    html += '<p class="duplicate-hint">Consider checking these tickets before creating a new one.</p>';

                    listDiv.innerHTML = html;
-                    warningDiv.style.display = 'block';
+                    warningDiv.classList.remove('is-hidden');
                } else {
-                    warningDiv.style.display = 'none';
+                    warningDiv.classList.add('is-hidden');
                }
            })
            .catch(error => {
@@ -323,9 +322,9 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        const visibility = document.getElementById('visibility').value;
        const groupsContainer = document.getElementById('visibilityGroupsContainer');
        if (visibility === 'internal') {
-            groupsContainer.style.display = 'block';
+            groupsContainer.classList.remove('is-hidden');
        } else {
-            groupsContainer.style.display = 'none';
+            groupsContainer.classList.add('is-hidden');
            document.querySelectorAll('.visibility-group-checkbox').forEach(cb => cb.checked = false);
        }
    }
@@ -352,6 +351,8 @@ $nonce = SecurityHeadersMiddleware::getNonce();
            toggleVisibilityGroups();
        }
    });
+
+    if (window.lt) lt.keys.initDefaults();
    </script>
 </body>
 </html>
--- a/views/DashboardView.php
+++ b/views/DashboardView.php
@@ -13,13 +13,12 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <title>Ticket Dashboard</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260131e">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/ascii-banner.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/markdown.js?v=20260131e"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js?v=20260205"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/ascii-banner.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/markdown.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
        // CSRF Token for AJAX requests
        window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
@@ -33,41 +32,44 @@ $nonce = SecurityHeadersMiddleware::getNonce();

    <!-- Terminal Boot Sequence -->
    <div id="boot-sequence" class="boot-overlay">
+        <div id="boot-banner"></div>
        <pre id="boot-text"></pre>
    </div>
    <script nonce="<?php echo $nonce; ?>">
        function showBootSequence() {
            const bootText = document.getElementById('boot-text');
            const bootOverlay = document.getElementById('boot-sequence');
+
+            // Render ASCII banner first, then start boot messages
+            renderResponsiveBanner('#boot-banner', 0);
+
            const messages = [
-                '╔═══════════════════════════════════════╗',
-                '║   TINKER TICKETS TERMINAL v1.0       ║',
-                '║   BOOTING SYSTEM...                  ║',
-                '╚═══════════════════════════════════════╝',
-                '',
                '[ OK ] Loading kernel modules...',
                '[ OK ] Initializing ticket database...',
                '[ OK ] Mounting user session...',
                '[ OK ] Starting dashboard services...',
                '[ OK ] Rendering ASCII frames...',
                '',
-                '> SYSTEM READY ✓',
+                '> SYSTEM READY [OK]',
                ''
            ];

            let i = 0;
-            const interval = setInterval(() => {
-                if (i < messages.length) {
-                    bootText.textContent += messages[i] + '\n';
-                    i++;
-                } else {
-                    setTimeout(() => {
-                        bootOverlay.style.opacity = '0';
-                        setTimeout(() => bootOverlay.remove(), 500);
-                    }, 500);
-                    clearInterval(interval);
-                }
-            }, 80);
+            // Brief pause after banner renders before boot text begins
+            setTimeout(() => {
+                const interval = setInterval(() => {
+                    if (i < messages.length) {
+                        bootText.textContent += messages[i] + '\n';
+                        i++;
+                    } else {
+                        setTimeout(() => {
+                            bootOverlay.classList.add('boot-overlay--fade-out');
+                            setTimeout(() => bootOverlay.remove(), 500);
+                        }, 500);
+                        clearInterval(interval);
+                    }
+                }, 80);
+            }, 400);
        }

        // Run on first visit only (per session)
@@ -80,52 +82,31 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    </script>
    <header class="user-header" role="banner">
        <div class="user-header-left">
-            <a href="/" class="app-title">🎫 Tinker Tickets</a>
+            <a href="/" class="app-title">[ TINKER TICKETS ]</a>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name">👤 <?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
                <?php if ($GLOBALS['currentUser']['is_admin']): ?>
                    <div class="admin-dropdown">
-                        <button class="admin-badge" data-action="toggle-admin-menu">Admin ▼</button>
+                        <button class="admin-badge" data-action="toggle-admin-menu" aria-label="Admin menu" aria-haspopup="true" aria-expanded="false">ADMIN ▼</button>
                        <div class="admin-dropdown-content" id="adminDropdown">
-                            <a href="/admin/templates">📋 Templates</a>
-                            <a href="/admin/workflow">🔄 Workflow</a>
-                            <a href="/admin/recurring-tickets">🔁 Recurring Tickets</a>
-                            <a href="/admin/custom-fields">📝 Custom Fields</a>
-                            <a href="/admin/user-activity">👥 User Activity</a>
-                            <a href="/admin/audit-log">📜 Audit Log</a>
-                            <a href="/admin/api-keys">🔑 API Keys</a>
+                            <a href="/admin/templates">TEMPLATES</a>
+                            <a href="/admin/workflow">WORKFLOW</a>
+                            <a href="/admin/recurring-tickets">RECURRING</a>
+                            <a href="/admin/custom-fields">CUSTOM FIELDS</a>
+                            <a href="/admin/user-activity">USER ACTIVITY</a>
+                            <a href="/admin/audit-log">AUDIT LOG</a>
+                            <a href="/admin/api-keys">API KEYS</a>
                        </div>
                    </div>
                <?php endif; ?>
-                <button class="settings-icon" title="Settings (Alt+S)" data-action="open-settings" aria-label="Settings">⚙</button>
+                <button class="btn btn-small" data-action="manual-refresh" title="Refresh now (auto-refreshes every 5 min)" aria-label="Refresh dashboard">REFRESH</button>
+                <button class="settings-icon" title="Settings (Alt+S)" data-action="open-settings" aria-label="Settings">[ CFG ]</button>
            <?php endif; ?>
        </div>
    </header>

-    <!-- Collapsible ASCII Banner -->
-    <div class="ascii-banner-wrapper collapsed">
-        <button class="banner-toggle" data-action="toggle-banner">
-            <span class="toggle-icon">▼</span> ASCII Banner
-        </button>
-        <div id="ascii-banner-container" class="banner-content"></div>
-    </div>
-    <script nonce="<?php echo $nonce; ?>">
-        function toggleBanner() {
-            const wrapper = document.querySelector('.ascii-banner-wrapper');
-            const icon = document.querySelector('.toggle-icon');
-            wrapper.classList.toggle('collapsed');
-            icon.textContent = wrapper.classList.contains('collapsed') ? '▼' : '▲';
-
-            // Render banner on first expand (no animation for instant display)
-            if (!wrapper.classList.contains('collapsed') && !wrapper.dataset.rendered) {
-                renderResponsiveBanner('#ascii-banner-container', 0); // Speed 0 = no animation
-                wrapper.dataset.rendered = 'true';
-            }
-        }
-    </script>
-
    <!-- Dashboard Layout with Sidebar -->
    <div class="dashboard-layout" id="dashboardLayout">
        <!-- Left Sidebar with Filters -->
@@ -163,7 +144,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        <label>
                            <input type="checkbox"
                                   name="category"
-                                   value="<?php echo $cat; ?>"
+                                   value="<?php echo htmlspecialchars($cat); ?>"
                                   <?php echo in_array($cat, $currentCategories) ? 'checked' : ''; ?>>
                            <?php echo htmlspecialchars($cat); ?>
                        </label>
@@ -180,15 +161,15 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        <label>
                            <input type="checkbox"
                                   name="type"
-                                   value="<?php echo $type; ?>"
+                                   value="<?php echo htmlspecialchars($type); ?>"
                                   <?php echo in_array($type, $currentTypes) ? 'checked' : ''; ?>>
                            <?php echo htmlspecialchars($type); ?>
                        </label>
                    <?php endforeach; ?>
                </div>

-                <button id="apply-filters-btn" class="btn">Apply Filters</button>
-                <button id="clear-filters-btn" class="btn btn-secondary">Clear All</button>
+                <button id="apply-filters-btn" class="btn">APPLY FILTERS</button>
+                <button id="clear-filters-btn" class="btn btn-secondary">CLEAR ALL</button>
            </div>
            </div>
        </aside>
@@ -203,42 +184,42 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <div class="stats-widgets">
        <div class="stats-row">
            <div class="stat-card stat-open">
-                <div class="stat-icon">📂</div>
+                <div class="stat-icon">[ # ]</div>
                <div class="stat-content">
                    <div class="stat-value"><?php echo $stats['open_tickets']; ?></div>
                    <div class="stat-label">Open Tickets</div>
                </div>
            </div>
            <div class="stat-card stat-critical">
-                <div class="stat-icon">🔥</div>
+                <div class="stat-icon">[ ! ]</div>
                <div class="stat-content">
                    <div class="stat-value"><?php echo $stats['critical']; ?></div>
                    <div class="stat-label">Critical (P1)</div>
                </div>
            </div>
            <div class="stat-card stat-unassigned">
-                <div class="stat-icon">👤</div>
+                <div class="stat-icon">[ @ ]</div>
                <div class="stat-content">
                    <div class="stat-value"><?php echo $stats['unassigned']; ?></div>
                    <div class="stat-label">Unassigned</div>
                </div>
            </div>
            <div class="stat-card stat-today">
-                <div class="stat-icon">📅</div>
+                <div class="stat-icon">[ + ]</div>
                <div class="stat-content">
                    <div class="stat-value"><?php echo $stats['created_today']; ?></div>
                    <div class="stat-label">Created Today</div>
                </div>
            </div>
            <div class="stat-card stat-resolved">
-                <div class="stat-icon">✓</div>
+                <div class="stat-icon">[ OK ]</div>
                <div class="stat-content">
                    <div class="stat-value"><?php echo $stats['closed_today']; ?></div>
                    <div class="stat-label">Closed Today</div>
                </div>
            </div>
            <div class="stat-card stat-time">
-                <div class="stat-icon">⏱</div>
+                <div class="stat-icon">[ t ]</div>
                <div class="stat-content">
                    <div class="stat-value"><?php echo $stats['avg_resolution_hours']; ?>h</div>
                    <div class="stat-label">Avg Resolution</div>
@@ -252,7 +233,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <div class="dashboard-toolbar">
        <!-- Left: Title + Search -->
        <div class="toolbar-left">
-            <h1 class="dashboard-title">🎫 Tickets</h1>
+            <h1 class="dashboard-title">[ TICKETS ]</h1>
            <form method="GET" action="" class="toolbar-search">
                <!-- Preserve existing parameters -->
                <?php if (isset($_GET['status'])): ?>
@@ -273,13 +254,13 @@ $nonce = SecurityHeadersMiddleware::getNonce();

                <input type="text"
                    name="search"
-                    placeholder="🔍 Search tickets..."
+                    placeholder="&gt; Search tickets..."
                    class="search-box"
                    value="<?php echo isset($_GET['search']) ? htmlspecialchars($_GET['search']) : ''; ?>">
-                <button type="submit" class="btn search-btn">Search</button>
-                <button type="button" class="btn btn-secondary" data-action="open-advanced-search" title="Advanced Search">⚙ Advanced</button>
+                <button type="submit" class="btn search-btn">SEARCH</button>
+                <button type="button" class="btn btn-secondary" data-action="open-advanced-search" title="Advanced Search">FILTER</button>
                <?php if (isset($_GET['search']) && !empty($_GET['search'])): ?>
-                    <a href="?" class="clear-search-btn">✗</a>
+                    <a href="?" class="clear-search-btn" aria-label="Clear search">[ X ]</a>
                <?php endif; ?>
            </form>
        </div>
@@ -287,12 +268,12 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        <!-- Center: Actions + Count -->
        <div class="toolbar-center">
            <div class="view-toggle">
-                <button id="tableViewBtn" class="view-btn active" data-action="set-view-mode" data-mode="table" title="Table View" aria-label="Table view" aria-pressed="true">≡</button>
-                <button id="cardViewBtn" class="view-btn" data-action="set-view-mode" data-mode="card" title="Kanban View" aria-label="Kanban view" aria-pressed="false">▦</button>
+                <button id="tableViewBtn" class="view-btn active" data-action="set-view-mode" data-mode="table" title="Table View" aria-label="Table view" aria-pressed="true">[ = ]</button>
+                <button id="cardViewBtn" class="view-btn" data-action="set-view-mode" data-mode="card" title="Kanban View" aria-label="Kanban view" aria-pressed="false">[ # ]</button>
            </div>
-            <button data-action="navigate" data-url="<?php echo $GLOBALS['config']['BASE_URL']; ?>/ticket/create" class="btn create-ticket">+ New Ticket</button>
+            <button data-action="navigate" data-url="<?php echo $GLOBALS['config']['BASE_URL']; ?>/ticket/create" class="btn create-ticket">+ NEW TICKET</button>
            <div class="export-dropdown" id="exportDropdown" style="display: none;">
-                <button class="btn" data-action="toggle-export-menu">↓ Export Selected (<span id="exportCount">0</span>)</button>
+                <button class="btn" data-action="toggle-export-menu" aria-label="Export selected tickets" aria-haspopup="true" aria-expanded="false">EXPORT SELECTED (<span id="exportCount">0</span>)</button>
                <div class="export-dropdown-content" id="exportDropdownContent">
                    <a href="#" data-action="export-tickets" data-format="csv">CSV</a>
                    <a href="#" data-action="export-tickets" data-format="json">JSON</a>
@@ -310,23 +291,23 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                // Previous page button
                if ($page > 1) {
                    $currentParams['page'] = $page - 1;
-                    $prevUrl = '?' . http_build_query($currentParams);
-                    echo "<button data-action='navigate' data-url='$prevUrl'>«</button>";
+                    $prevUrl = htmlspecialchars('?' . http_build_query($currentParams), ENT_QUOTES, 'UTF-8');
+                    echo "<button data-action='navigate' data-url='$prevUrl' aria-label='Previous page'>[ « ]</button>";
                }

                // Page number buttons
                for ($i = 1; $i <= $totalPages; $i++) {
                    $activeClass = ($i === $page) ? 'active' : '';
                    $currentParams['page'] = $i;
-                    $pageUrl = '?' . http_build_query($currentParams);
+                    $pageUrl = htmlspecialchars('?' . http_build_query($currentParams), ENT_QUOTES, 'UTF-8');
                    echo "<button class='$activeClass' data-action='navigate' data-url='$pageUrl'>$i</button>";
                }

                // Next page button
                if ($page < $totalPages) {
                    $currentParams['page'] = $page + 1;
-                    $nextUrl = '?' . http_build_query($currentParams);
-                    echo "<button data-action='navigate' data-url='$nextUrl'>»</button>";
+                    $nextUrl = htmlspecialchars('?' . http_build_query($currentParams), ENT_QUOTES, 'UTF-8');
+                    echo "<button data-action='navigate' data-url='$nextUrl' aria-label='Next page'>[ » ]</button>";
                }
                ?>
            </div>
@@ -352,10 +333,10 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                <?php if ($GLOBALS['currentUser']['is_admin'] ?? false): ?>
                <div class="bulk-actions-inline" style="display: none;">
                    <span id="selected-count">0</span> tickets selected
-                    <button data-action="bulk-status" class="btn btn-bulk">Change Status</button>
-                    <button data-action="bulk-assign" class="btn btn-bulk">Assign</button>
-                    <button data-action="bulk-priority" class="btn btn-bulk">Priority</button>
-                    <button data-action="clear-selection" class="btn btn-secondary">Clear</button>
+                    <button data-action="bulk-status" class="btn btn-bulk">CHANGE STATUS</button>
+                    <button data-action="bulk-assign" class="btn btn-bulk">ASSIGN</button>
+                    <button data-action="bulk-priority" class="btn btn-bulk">PRIORITY</button>
+                    <button data-action="clear-selection" class="btn btn-secondary">CLEAR</button>
                </div>
                <?php endif; ?>

@@ -394,11 +375,11 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        <?php foreach ($activeFilters as $filter): ?>
                        <span class="filter-badge" data-filter-type="<?php echo htmlspecialchars($filter['type']); ?>" data-filter-value="<?php echo htmlspecialchars($filter['value']); ?>">
                            <?php echo htmlspecialchars($filter['label']); ?>
-                            <button type="button" class="filter-remove" data-action="remove-filter" data-filter-type="<?php echo htmlspecialchars($filter['type']); ?>" data-filter-value="<?php echo htmlspecialchars($filter['value']); ?>" title="Remove filter">&times;</button>
+                            <button type="button" class="filter-remove" data-action="remove-filter" data-filter-type="<?php echo htmlspecialchars($filter['type']); ?>" data-filter-value="<?php echo htmlspecialchars($filter['value']); ?>" title="Remove filter" aria-label="Remove <?php echo htmlspecialchars($filter['label']); ?> filter">&times;</button>
                        </span>
                        <?php endforeach; ?>
                    </div>
-                    <button type="button" class="btn btn-secondary btn-sm" data-action="clear-all-filters">Clear All</button>
+                    <button type="button" class="btn btn-secondary btn-sm" data-action="clear-all-filters">CLEAR ALL</button>
                </div>
                <?php endif; ?>

@@ -408,11 +389,11 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        <thead>
            <tr>
                <?php if ($GLOBALS['currentUser']['is_admin'] ?? false): ?>
-                    <th style="width: 40px;"><input type="checkbox" id="selectAllCheckbox" data-action="toggle-select-all"></th>
+                    <th class="col-checkbox" scope="col"><input type="checkbox" id="selectAllCheckbox" data-action="toggle-select-all" aria-label="Select all tickets"></th>
                <?php endif; ?>
                <?php
                $currentSort = isset($_GET['sort']) ? $_GET['sort'] : 'ticket_id';
-                $currentDir = isset($_GET['dir']) ? $_GET['dir'] : 'desc';
+                $currentDir = (isset($_GET['dir']) && $_GET['dir'] === 'asc') ? 'asc' : 'desc';
                
                $columns = [
                    'ticket_id' => 'Ticket ID',
@@ -430,13 +411,14 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                
                foreach($columns as $col => $label) {
                    if ($col === '_actions') {
-                        echo "<th style='width: 100px; text-align: center;'>$label</th>";
+                        echo "<th scope='col' class='col-actions text-center'>$label</th>";
                    } else {
                        $newDir = ($currentSort === $col && $currentDir === 'asc') ? 'desc' : 'asc';
                        $sortClass = ($currentSort === $col) ? "sort-$currentDir" : '';
+                        $ariaSort = ($currentSort === $col) ? "aria-sort='" . ($currentDir === 'asc' ? 'ascending' : 'descending') . "'" : '';
                        $sortParams = array_merge($_GET, ['sort' => $col, 'dir' => $newDir]);
-                        $sortUrl = '?' . http_build_query($sortParams);
-                        echo "<th class='$sortClass' data-action='navigate' data-url='$sortUrl'>$label</th>";
+                        $sortUrl = htmlspecialchars('?' . http_build_query($sortParams), ENT_QUOTES, 'UTF-8');
+                        echo "<th scope='col' class='$sortClass' data-action='navigate' data-url='$sortUrl' $ariaSort>$label</th>";
                    }
                }
                ?>
@@ -452,33 +434,34 @@ $nonce = SecurityHeadersMiddleware::getNonce();

                    // Add checkbox column for admins
                    if ($GLOBALS['currentUser']['is_admin'] ?? false) {
-                        echo "<td data-action='toggle-row-checkbox' class='checkbox-cell'><input type='checkbox' class='ticket-checkbox' value='{$row['ticket_id']}' data-action='update-selection'></td>";
+                        echo "<td data-action='toggle-row-checkbox' class='checkbox-cell'><input type='checkbox' class='ticket-checkbox' value='" . $row['ticket_id'] . "' data-action='update-selection' aria-label='Select ticket " . $row['ticket_id'] . "'></td>";
                    }

                    echo "<td><a href='/ticket/{$row['ticket_id']}' class='ticket-link'>{$row['ticket_id']}</a></td>";
                    echo "<td><span>{$row['priority']}</span></td>";
                    echo "<td>" . htmlspecialchars($row['title']) . "</td>";
-                    echo "<td>{$row['category']}</td>";
-                    echo "<td>{$row['type']}</td>";
-                    echo "<td><span class='status-" . str_replace(' ', '-', $row['status']) . "'>{$row['status']}</span></td>";
+                    echo "<td>" . htmlspecialchars($row['category']) . "</td>";
+                    echo "<td>" . htmlspecialchars($row['type']) . "</td>";
+                    $statusSlug = htmlspecialchars(str_replace(' ', '-', $row['status']), ENT_QUOTES);
+                    echo "<td><span class='status-" . $statusSlug . "'>" . htmlspecialchars($row['status']) . "</span></td>";
                    echo "<td>" . htmlspecialchars($creator) . "</td>";
                    echo "<td>" . htmlspecialchars($assignedTo) . "</td>";
-                    echo "<td>" . date('Y-m-d H:i', strtotime($row['created_at'])) . "</td>";
-                    echo "<td>" . date('Y-m-d H:i', strtotime($row['updated_at'])) . "</td>";
+                    echo "<td class='ts-cell' data-ts='" . htmlspecialchars($row['created_at'], ENT_QUOTES, 'UTF-8') . "' title='" . date('Y-m-d H:i T', strtotime($row['created_at'])) . "'>" . date('Y-m-d H:i', strtotime($row['created_at'])) . "</td>";
+                    echo "<td class='ts-cell' data-ts='" . htmlspecialchars($row['updated_at'], ENT_QUOTES, 'UTF-8') . "' title='" . date('Y-m-d H:i T', strtotime($row['updated_at'])) . "'>" . date('Y-m-d H:i', strtotime($row['updated_at'])) . "</td>";
                    // Quick actions column
                    echo "<td class='quick-actions-cell'>";
                    echo "<div class='quick-actions'>";
-                    echo "<button data-action='view-ticket' data-ticket-id='{$row['ticket_id']}' class='quick-action-btn' title='View'>👁</button>";
-                    echo "<button data-action='quick-status' data-ticket-id='{$row['ticket_id']}' data-status='{$row['status']}' class='quick-action-btn' title='Change Status'>🔄</button>";
-                    echo "<button data-action='quick-assign' data-ticket-id='{$row['ticket_id']}' class='quick-action-btn' title='Assign'>👤</button>";
+                    echo "<button data-action='view-ticket' data-ticket-id='" . $row['ticket_id'] . "' class='quick-action-btn' title='View' aria-label='View ticket " . $row['ticket_id'] . "'>&gt;</button>";
+                    echo "<button data-action='quick-status' data-ticket-id='" . (int)$row['ticket_id'] . "' data-status='" . htmlspecialchars($row['status'], ENT_QUOTES) . "' class='quick-action-btn' title='Change Status' aria-label='Change status for ticket " . (int)$row['ticket_id'] . "'>~</button>";
+                    echo "<button data-action='quick-assign' data-ticket-id='" . $row['ticket_id'] . "' class='quick-action-btn' title='Assign' aria-label='Assign ticket " . $row['ticket_id'] . "'>@</button>";
                    echo "</div>";
                    echo "</td>";
                    echo "</tr>";
                }
 } else {
                $colspan = ($GLOBALS['currentUser']['is_admin'] ?? false) ? '12' : '11';
-                echo "<tr><td colspan='$colspan' style='text-align: center; padding: 3rem;'>";
-                echo "<pre style='color: var(--terminal-green); text-shadow: var(--glow-green); font-size: 0.8rem; line-height: 1.2;'>";
+                echo "<tr><td colspan='$colspan' class='dashboard-empty-state'>";
+                echo "<pre class='dashboard-empty-pre'>";
                echo "╔════════════════════════════════════════╗\n";
                echo "║                                        ║\n";
                echo "║          NO TICKETS FOUND              ║\n";
@@ -509,17 +492,17 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                <div class="ticket-card-main">
                                    <div class="ticket-card-title"><?php echo htmlspecialchars($row['title']); ?></div>
                                    <div class="ticket-card-meta">
-                                        <span>📁 <?php echo htmlspecialchars($row['category']); ?></span>
-                                        <span>👤 <?php echo htmlspecialchars($assignedTo); ?></span>
-                                        <span>📅 <?php echo date('M j', strtotime($row['updated_at'])); ?></span>
+                                        <span><?php echo htmlspecialchars($row['category']); ?></span>
+                                        <span>@ <?php echo htmlspecialchars($assignedTo); ?></span>
+                                        <span class="ts-cell" data-ts="<?php echo htmlspecialchars($row['updated_at'], ENT_QUOTES, 'UTF-8'); ?>" title="<?php echo date('Y-m-d H:i', strtotime($row['updated_at'])); ?>"><?php echo date('M j', strtotime($row['updated_at'])); ?></span>
                                    </div>
                                </div>
-                                <div class="ticket-card-status <?php echo $statusClass; ?>">
-                                    <?php echo $row['status']; ?>
+                                <div class="ticket-card-status <?php echo htmlspecialchars($statusClass); ?>">
+                                    <?php echo htmlspecialchars($row['status']); ?>
                                </div>
                                <div class="ticket-card-actions">
-                                    <button data-action="view-ticket" data-ticket-id="<?php echo $row['ticket_id']; ?>" title="View">👁</button>
-                                    <button data-action="quick-status" data-ticket-id="<?php echo $row['ticket_id']; ?>" data-status="<?php echo $row['status']; ?>" title="Status">🔄</button>
+                                    <button data-action="view-ticket" data-ticket-id="<?php echo (int)$row['ticket_id']; ?>" title="View" aria-label="View ticket <?php echo (int)$row['ticket_id']; ?>">&gt;</button>
+                                    <button data-action="quick-status" data-ticket-id="<?php echo (int)$row['ticket_id']; ?>" data-status="<?php echo htmlspecialchars($row['status'], ENT_QUOTES); ?>" title="Status" aria-label="Change status for ticket <?php echo (int)$row['ticket_id']; ?>">~</button>
                                </div>
                            </div>
                            <?php
@@ -541,7 +524,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <!-- END OUTER FRAME -->

    <!-- Kanban Card View -->
-    <section id="cardView" class="card-view-container" style="display: none;" aria-label="Kanban board view">
+    <section id="cardView" class="card-view-container is-hidden" aria-label="Kanban board view">
        <div class="kanban-board">
            <div class="kanban-column" data-status="Open">
                <div class="kanban-column-header status-Open">
@@ -578,7 +561,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <div class="lt-modal-overlay" id="settingsModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="settingsModalTitle">
        <div class="lt-modal">
            <div class="lt-modal-header">
-                <span class="lt-modal-title" id="settingsModalTitle">⚙ System Preferences</span>
+                <span class="lt-modal-title" id="settingsModalTitle">[ CFG ] SYSTEM PREFERENCES</span>
                <button class="lt-modal-close" data-modal-close aria-label="Close settings">✕</button>
            </div>

@@ -724,8 +707,8 @@ $nonce = SecurityHeadersMiddleware::getNonce();
            </div>

            <div class="lt-modal-footer">
-                <button class="lt-btn lt-btn-primary" data-action="save-settings">Save Preferences</button>
-                <button class="lt-btn lt-btn-ghost" data-action="close-settings">Cancel</button>
+                <button class="lt-btn lt-btn-primary" data-action="save-settings">SAVE PREFERENCES</button>
+                <button class="lt-btn lt-btn-ghost" data-action="close-settings">CANCEL</button>
            </div>
        </div>
    </div>
@@ -734,7 +717,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <div class="lt-modal-overlay" id="advancedSearchModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="advancedSearchModalTitle">
        <div class="lt-modal">
            <div class="lt-modal-header">
-                <span class="lt-modal-title" id="advancedSearchModalTitle">🔍 Advanced Search</span>
+                <span class="lt-modal-title" id="advancedSearchModalTitle">[ FILTER ] ADVANCED SEARCH</span>
                <button class="lt-modal-close" data-modal-close aria-label="Close advanced search">✕</button>
            </div>

@@ -750,8 +733,8 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                            </select>
                        </div>
                        <div class="setting-row setting-row-right">
-                            <button type="button" class="btn btn-secondary btn-setting" data-action="save-filter">💾 Save Current</button>
-                            <button type="button" class="btn btn-secondary btn-setting" data-action="delete-filter">🗑 Delete Selected</button>
+                            <button type="button" class="btn btn-secondary btn-setting" data-action="save-filter">SAVE</button>
+                            <button type="button" class="btn btn-secondary btn-setting" data-action="delete-filter">DELETE</button>
                        </div>
                    </div>

@@ -841,17 +824,17 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                </div>

                <div class="lt-modal-footer">
-                    <button type="submit" class="lt-btn lt-btn-primary">Search</button>
-                    <button type="button" class="lt-btn lt-btn-ghost" data-action="reset-advanced-search">Reset</button>
-                    <button type="button" class="lt-btn lt-btn-ghost" data-action="close-advanced-search">Cancel</button>
+                    <button type="submit" class="lt-btn lt-btn-primary">SEARCH</button>
+                    <button type="button" class="lt-btn lt-btn-ghost" data-action="reset-advanced-search">RESET</button>
+                    <button type="button" class="lt-btn lt-btn-ghost" data-action="close-advanced-search">CANCEL</button>
                </div>
            </form>
        </div>
    </div>

-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/settings.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/keyboard-shortcuts.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/advanced-search.js"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/settings.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/keyboard-shortcuts.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/advanced-search.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
        // Initialize lt keyboard defaults (ESC closes modals, Ctrl+K focuses search, ? shows help)
        if (window.lt) lt.keys.initDefaults();
@@ -879,6 +862,10 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    openSettingsModal();
                    break;

+                case 'manual-refresh':
+                    lt.autoRefresh.now();
+                    break;
+
                case 'close-settings':
                    closeSettingsModal();
                    break;
@@ -887,9 +874,6 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    saveSettings();
                    break;

-                case 'toggle-banner':
-                    toggleBanner();
-                    break;

                case 'toggle-sidebar':
                    toggleSidebar();
@@ -1008,7 +992,6 @@ $nonce = SecurityHeadersMiddleware::getNonce();

        // Stat card click handlers for filtering
        document.querySelectorAll('.stat-card').forEach(card => {
-            card.style.cursor = 'pointer';
            card.addEventListener('click', function() {
                const classList = this.classList;
                let url = '/?';
--- a/views/TicketView.php
+++ b/views/TicketView.php
@@ -5,14 +5,14 @@
 // Helper functions for timeline display
 function getEventIcon($actionType) {
    $icons = [
-        'create' => '✨',
-        'update' => '📝',
-        'comment' => '💬',
-        'view' => '👁️',
-        'assign' => '👤',
-        'status_change' => '🔄'
+        'create'        => '[ + ]',
+        'update'        => '[ ~ ]',
+        'comment'       => '[ > ]',
+        'view'          => '[ . ]',
+        'assign'        => '[ @ ]',
+        'status_change' => '[ ! ]',
    ];
-    return $icons[$actionType] ?? '•';
+    return $icons[$actionType] ?? '[ * ]';
 }

 function formatAction($event) {
@@ -51,14 +51,13 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <title>Ticket #<?php echo $ticket['ticket_id']; ?></title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260131e">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260131e">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/markdown.js?v=20260131e"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js?v=20260205"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/ticket.js?v=20260131e"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/markdown.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/ticket.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
    // CSRF Token for AJAX requests
    window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
@@ -82,15 +81,15 @@ $nonce = SecurityHeadersMiddleware::getNonce();
 <body>
    <header class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
+            <a href="/" class="back-link">[ &larr; DASHBOARD ]</a>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name">👤 <?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
                <?php if ($GLOBALS['currentUser']['is_admin']): ?>
-                    <span class="admin-badge">Admin</span>
+                    <span class="admin-badge">[ ADMIN ]</span>
                <?php endif; ?>
-                <button class="settings-icon" title="Settings (Alt+S)" id="settingsBtn" aria-label="Settings">⚙</button>
+                <button class="settings-icon" title="Settings (Alt+S)" id="settingsBtn" aria-label="Settings">[ CFG ]</button>
            <?php endif; ?>
        </div>
    </header>
@@ -134,7 +133,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                            }
                            ?>
                            <div class="ticket-age <?php echo $ageClass; ?>" title="Time since last update">
-                                <span class="age-icon"><?php echo $ageClass === 'age-critical' ? '⚠️' : ($ageClass === 'age-warning' ? '⏰' : '📅'); ?></span>
+                                <span class="age-icon"><?php echo $ageClass === 'age-critical' ? '[ ! ]' : ($ageClass === 'age-warning' ? '[ ~ ]' : '[ t ]'); ?></span>
                                <span class="age-text">Last activity: <?php echo $ageStr; ?> ago</span>
                            </div>
                            <div class="ticket-user-info">
@@ -142,13 +141,15 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                $creator = $ticket['creator_display_name'] ?? $ticket['creator_username'] ?? 'System';
                                echo "Created by: <strong>" . htmlspecialchars($creator) . "</strong>";
                                if (!empty($ticket['created_at'])) {
-                                    echo " on " . date('M d, Y H:i', strtotime($ticket['created_at']));
+                                    $createdFmt = date('M d, Y H:i', strtotime($ticket['created_at']));
+                                    echo " on <span class='ts-cell' data-ts='" . htmlspecialchars($ticket['created_at'], ENT_QUOTES, 'UTF-8') . "' title='" . $createdFmt . "'>" . $createdFmt . "</span>";
                                }
                                if (!empty($ticket['updater_display_name']) || !empty($ticket['updater_username'])) {
                                    $updater = $ticket['updater_display_name'] ?? $ticket['updater_username'];
                                    echo " • Last updated by: <strong>" . htmlspecialchars($updater) . "</strong>";
                                    if (!empty($ticket['updated_at'])) {
-                                        echo " on " . date('M d, Y H:i', strtotime($ticket['updated_at']));
+                                        $updatedFmt = date('M d, Y H:i', strtotime($ticket['updated_at']));
+                                        echo " on <span class='ts-cell' data-ts='" . htmlspecialchars($ticket['updated_at'], ENT_QUOTES, 'UTF-8') . "' title='" . $updatedFmt . "'>" . $updatedFmt . "</span>";
                                    }
                                }
                                ?>
@@ -221,7 +222,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                            <option value="confidential" <?php echo $currentVisibility == 'confidential' ? 'selected' : ''; ?>>Confidential</option>
                                        </select>
                                    </div>
-                                    <div class="metadata-field" id="visibilityGroupsField" <?php echo $currentVisibility !== 'internal' ? 'style="display: none;"' : ''; ?>>
+                                    <div class="metadata-field<?php echo $currentVisibility !== 'internal' ? ' is-hidden' : ''; ?>" id="visibilityGroupsField">
                                        <label class="metadata-label metadata-label-cyan">Allowed Groups:</label>
                                        <div class="visibility-groups-edit">
                                            <?php foreach ($allAvailableGroups as $group):
@@ -244,23 +245,23 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        </div>
                        <div class="header-controls">
                            <div class="status-priority-group">
-                                <select id="statusSelect" class="editable status-select status-<?php echo str_replace(' ', '-', strtolower($ticket["status"])); ?>" data-field="status" data-action="update-ticket-status">
-                                    <option value="<?php echo $ticket['status']; ?>" selected>
-                                        <?php echo $ticket['status']; ?> (current)
+                                <select id="statusSelect" class="editable status-select status-<?php echo str_replace(' ', '-', strtolower($ticket["status"])); ?>" data-field="status" data-action="update-ticket-status" aria-label="Change ticket status">
+                                    <option value="<?php echo htmlspecialchars($ticket['status']); ?>" selected>
+                                        <?php echo htmlspecialchars($ticket['status']); ?> (current)
                                    </option>
                                    <?php foreach ($allowedTransitions as $transition): ?>
-                                        <option value="<?php echo $transition['to_status']; ?>"
+                                        <option value="<?php echo htmlspecialchars($transition['to_status']); ?>"
                                            data-requires-comment="<?php echo $transition['requires_comment'] ? '1' : '0'; ?>"
                                            data-requires-admin="<?php echo $transition['requires_admin'] ? '1' : '0'; ?>">
-                                            <?php echo $transition['to_status']; ?>
+                                            <?php echo htmlspecialchars($transition['to_status']); ?>
                                            <?php if ($transition['requires_comment']): ?> *<?php endif; ?>
                                            <?php if ($transition['requires_admin']): ?> (Admin)<?php endif; ?>
                                        </option>
                                    <?php endforeach; ?>
                                </select>
                            </div>
-                            <button id="editButton" class="btn">Edit Ticket</button>
-                            <button id="cloneButton" class="btn btn-secondary" title="Create a copy of this ticket">Clone</button>
+                            <button id="editButton" class="btn">EDIT TICKET</button>
+                            <button id="cloneButton" class="btn btn-secondary" title="Create a copy of this ticket">CLONE</button>
                        </div>
                    </div>
                </div>
@@ -274,11 +275,11 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        <div class="ascii-section-header">Content Sections</div>
        <div class="ascii-content">
            <nav class="ticket-tabs" role="tablist" aria-label="Ticket content sections">
-                <button class="tab-btn active" id="description-tab-btn" data-tab="description" role="tab" aria-selected="true" aria-controls="description-tab">Description</button>
-                <button class="tab-btn" id="comments-tab-btn" data-tab="comments" role="tab" aria-selected="false" aria-controls="comments-tab">Comments</button>
-                <button class="tab-btn" id="attachments-tab-btn" data-tab="attachments" role="tab" aria-selected="false" aria-controls="attachments-tab">Attachments</button>
-                <button class="tab-btn" id="dependencies-tab-btn" data-tab="dependencies" role="tab" aria-selected="false" aria-controls="dependencies-tab">Dependencies</button>
-                <button class="tab-btn" id="activity-tab-btn" data-tab="activity" role="tab" aria-selected="false" aria-controls="activity-tab">Activity</button>
+                <button class="tab-btn active" id="description-tab-btn" data-tab="description" role="tab" aria-selected="true" aria-controls="description-tab">DESCRIPTION</button>
+                <button class="tab-btn" id="comments-tab-btn" data-tab="comments" role="tab" aria-selected="false" aria-controls="comments-tab">COMMENTS</button>
+                <button class="tab-btn" id="attachments-tab-btn" data-tab="attachments" role="tab" aria-selected="false" aria-controls="attachments-tab">ATTACHMENTS</button>
+                <button class="tab-btn" id="dependencies-tab-btn" data-tab="dependencies" role="tab" aria-selected="false" aria-controls="dependencies-tab">DEPENDENCIES</button>
+                <button class="tab-btn" id="activity-tab-btn" data-tab="activity" role="tab" aria-selected="false" aria-controls="activity-tab">ACTIVITY</button>
            </nav>
        </div>

@@ -294,7 +295,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        <div class="ascii-subsection-header">Description</div>
                        <div class="detail-group full-width">
                            <label>Description</label>
-                            <textarea class="editable" data-field="description" disabled><?php echo $ticket["description"]; ?></textarea>
+                            <textarea class="editable" data-field="description" disabled><?php echo htmlspecialchars($ticket["description"] ?? ''); ?></textarea>
                        </div>
                    </div>

@@ -323,9 +324,9 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                    <span class="toggle-label">Preview Markdown</span>
                                </div>
                            </div>
-                            <button id="addCommentBtn" class="btn">Add Comment</button>
+                            <button id="addCommentBtn" class="btn">ADD COMMENT</button>
                        </div>
-                        <div id="markdownPreview" class="markdown-preview" style="display: none;"></div>
+                        <div id="markdownPreview" class="markdown-preview is-hidden"></div>
                                </div>
                            </div>

@@ -362,18 +363,18 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                        echo "<span class='comment-user'>" . htmlspecialchars($displayName) . "</span>";
                                        $dateStr = date('M d, Y H:i', strtotime($comment['created_at']));
                                        $editedIndicator = !empty($comment['updated_at']) ? ' <span class="comment-edited">(edited)</span>' : '';
-                                        echo "<span class='comment-date'>{$dateStr}{$editedIndicator}</span>";
+                                        echo "<span class='comment-date'><span class='ts-cell' data-ts='" . htmlspecialchars($comment['created_at'], ENT_QUOTES, 'UTF-8') . "' title='" . $dateStr . "'>" . $dateStr . "</span>{$editedIndicator}</span>";

                                        // Action buttons
                                        echo "<div class='comment-actions'>";
                                        // Reply button (max depth of 3)
                                        if ($threadDepth < 3) {
-                                            echo "<button type='button' class='comment-action-btn reply-btn' data-action='reply-comment' data-comment-id='{$commentId}' data-user=\"" . htmlspecialchars($displayName, ENT_QUOTES) . "\" title='Reply' aria-label='Reply to comment'>↩</button>";
+                                            echo "<button type='button' class='comment-action-btn reply-btn' data-action='reply-comment' data-comment-id='{$commentId}' data-user=\"" . htmlspecialchars($displayName, ENT_QUOTES) . "\" title='Reply' aria-label='Reply to comment'>[ &lt;&lt; ]</button>";
                                        }
                                        // Edit/Delete buttons for owner or admin
                                        if ($canModify) {
-                                            echo "<button type='button' class='comment-action-btn edit-btn' data-action='edit-comment' data-comment-id='{$commentId}' title='Edit' aria-label='Edit comment'>✏️</button>";
-                                            echo "<button type='button' class='comment-action-btn delete-btn' data-action='delete-comment' data-comment-id='{$commentId}' title='Delete' aria-label='Delete comment'>🗑️</button>";
+                                            echo "<button type='button' class='comment-action-btn edit-btn' data-action='edit-comment' data-comment-id='{$commentId}' title='Edit' aria-label='Edit comment'>[ EDIT ]</button>";
+                                            echo "<button type='button' class='comment-action-btn delete-btn' data-action='delete-comment' data-comment-id='{$commentId}' title='Delete' aria-label='Delete comment'>[ DEL ]</button>";
                                        }
                                        echo "</div>";

@@ -422,14 +423,14 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                <h3>Upload Files</h3>
                                <div class="upload-zone" id="uploadZone">
                                    <div class="upload-zone-content">
-                                        <div class="upload-icon">📁</div>
+                                        <div class="upload-icon">[ + ]</div>
                                        <p>Drag and drop files here or click to browse</p>
                                        <p class="upload-hint">Max file size: <?php echo $GLOBALS['config']['MAX_UPLOAD_SIZE'] ? number_format($GLOBALS['config']['MAX_UPLOAD_SIZE'] / 1048576, 0) . 'MB' : '10MB'; ?></p>
                                        <input type="file" id="fileInput" multiple class="sr-only" aria-label="Upload files">
-                                        <button type="button" id="browseFilesBtn" class="btn upload-browse-btn">Browse Files</button>
+                                        <button type="button" id="browseFilesBtn" class="btn upload-browse-btn">BROWSE FILES</button>
                                    </div>
                                </div>
-                                <div id="uploadProgress" class="upload-progress" style="display: none;">
+                                <div id="uploadProgress" class="upload-progress is-hidden">
                                    <div class="progress-bar">
                                        <div class="progress-fill" id="progressFill"></div>
                                    </div>
@@ -463,7 +464,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                        <option value="relates_to">Relates To</option>
                                        <option value="duplicates">Duplicates</option>
                                    </select>
-                                    <button id="addDependencyBtn" class="btn">Add</button>
+                                    <button id="addDependencyBtn" class="btn" aria-label="Add ticket dependency">ADD</button>
                                </div>
                            </div>

@@ -498,7 +499,8 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                            <div class="timeline-header">
                                                <strong><?php echo htmlspecialchars($event['display_name'] ?? $event['username'] ?? 'System'); ?></strong>
                                                <span class="timeline-action"><?php echo formatAction($event); ?></span>
-                                                <span class="timeline-date"><?php echo date('M d, Y H:i', strtotime($event['created_at'])); ?></span>
+                                                <?php $eventFmt = date('M d, Y H:i', strtotime($event['created_at'])); ?>
+                                                <span class="timeline-date ts-cell" data-ts="<?php echo htmlspecialchars($event['created_at'], ENT_QUOTES, 'UTF-8'); ?>" title="<?php echo $eventFmt; ?>"><?php echo $eventFmt; ?></span>
                                            </div>
                                            <?php if (!empty($event['details'])): ?>
                                                <div class="timeline-details">
@@ -558,39 +560,36 @@ $nonce = SecurityHeadersMiddleware::getNonce();
            var cloneBtn = document.getElementById('cloneButton');
            if (cloneBtn) {
                cloneBtn.addEventListener('click', function() {
-                    if (confirm('Create a copy of this ticket? The new ticket will have the same title, description, priority, category, and type.')) {
-                        cloneBtn.disabled = true;
-                        cloneBtn.textContent = 'Cloning...';
+                    showConfirmModal(
+                        'Clone Ticket',
+                        'Create a copy of this ticket? The new ticket will have the same title, description, priority, category, and type.',
+                        'warning',
+                        function() {
+                            cloneBtn.disabled = true;
+                            cloneBtn.textContent = 'Cloning...';

-                        fetch('/api/clone_ticket.php', {
-                            method: 'POST',
-                            headers: {
-                                'Content-Type': 'application/json',
-                                'X-CSRF-Token': window.CSRF_TOKEN
-                            },
-                            body: JSON.stringify({
+                            lt.api.post('/api/clone_ticket.php', {
                                ticket_id: window.ticketData.ticket_id
                            })
-                        })
-                        .then(response => response.json())
-                        .then(data => {
-                            if (data.success) {
-                                toast.success('Ticket cloned successfully!');
-                                setTimeout(function() {
-                                    window.location.href = '/ticket/' + data.new_ticket_id;
-                                }, 1000);
-                            } else {
-                                toast.error('Failed to clone ticket: ' + (data.error || 'Unknown error'));
+                            .then(data => {
+                                if (data.success) {
+                                    lt.toast.success('Ticket cloned successfully!');
+                                    setTimeout(function() {
+                                        window.location.href = '/ticket/' + data.new_ticket_id;
+                                    }, 1000);
+                                } else {
+                                    lt.toast.error('Failed to clone ticket: ' + (data.error || 'Unknown error'));
+                                    cloneBtn.disabled = false;
+                                    cloneBtn.textContent = 'Clone';
+                                }
+                            })
+                            .catch(function(error) {
+                                lt.toast.error('Failed to clone ticket: ' + error.message);
                                cloneBtn.disabled = false;
                                cloneBtn.textContent = 'Clone';
-                            }
-                        })
-                        .catch(function(error) {
-                            toast.error('Failed to clone ticket: ' + error.message);
-                            cloneBtn.disabled = false;
-                            cloneBtn.textContent = 'Clone';
-                        });
-                    }
+                            });
+                        }
+                    );
                });
            }

@@ -685,7 +684,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <div class="lt-modal-overlay" id="settingsModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="ticketSettingsTitle">
        <div class="lt-modal">
            <div class="lt-modal-header">
-                <span class="lt-modal-title" id="ticketSettingsTitle">⚙ System Preferences</span>
+                <span class="lt-modal-title" id="ticketSettingsTitle">[ CFG ] SYSTEM PREFERENCES</span>
                <button class="lt-modal-close" data-modal-close aria-label="Close settings">✕</button>
            </div>

@@ -808,14 +807,14 @@ $nonce = SecurityHeadersMiddleware::getNonce();
            </div>

            <div class="lt-modal-footer">
-                <button class="lt-btn lt-btn-primary" id="saveSettingsBtn">Save Preferences</button>
-                <button class="lt-btn lt-btn-ghost" id="cancelSettingsBtn">Cancel</button>
+                <button class="lt-btn lt-btn-primary" id="saveSettingsBtn">SAVE PREFERENCES</button>
+                <button class="lt-btn lt-btn-ghost" id="cancelSettingsBtn">CANCEL</button>
            </div>
        </div>
    </div>

-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/keyboard-shortcuts.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/settings.js"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/keyboard-shortcuts.js?v=20260320"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/settings.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">if (window.lt) lt.keys.initDefaults();</script>
 </body>
 </html>
--- a/views/admin/ApiKeysView.php
+++ b/views/admin/ApiKeysView.php
@@ -13,10 +13,10 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <title>API Keys - Admin</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
    window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
    </script>
@@ -24,35 +24,34 @@ $nonce = SecurityHeadersMiddleware::getNonce();
 <body>
    <div class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
-            <span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: API Keys</span>
+            <a href="/" class="back-link">[ ← DASHBOARD ]</a>
+            <span class="admin-page-title">Admin: API Keys</span>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <span class="admin-badge">Admin</span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
+                <span class="admin-badge">[ ADMIN ]</span>
            <?php endif; ?>
        </div>
    </div>

-    <div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
+    <div class="ascii-frame-outer admin-container">
        <span class="bottom-left-corner">╚</span>
        <span class="bottom-right-corner">╝</span>

        <div class="ascii-section-header">API Key Management</div>
        <div class="ascii-content">
            <!-- Generate New Key Form -->
-            <div class="ascii-frame-inner" style="margin-bottom: 1.5rem;">
-                <h3 style="color: var(--terminal-amber); margin-bottom: 1rem;">Generate New API Key</h3>
-                <form id="generateKeyForm" style="display: flex; gap: 1rem; flex-wrap: wrap; align-items: flex-end;">
-                    <div style="flex: 1; min-width: 200px;">
-                        <label style="display: block; font-size: 0.8rem; color: var(--terminal-amber); margin-bottom: 0.25rem;">Key Name *</label>
-                        <input type="text" id="keyName" required placeholder="e.g., CI/CD Pipeline"
-                            style="width: 100%; padding: 0.5rem; border: 2px solid var(--terminal-green); background: var(--bg-primary); color: var(--terminal-green); font-family: var(--font-mono);">
+            <div class="ascii-frame-inner">
+                <h3 class="admin-section-title">Generate New API Key</h3>
+                <form id="generateKeyForm" class="admin-form-row">
+                    <div class="admin-form-field">
+                        <label class="admin-label" for="keyName">Key Name *</label>
+                        <input type="text" id="keyName" required placeholder="e.g., CI/CD Pipeline" class="admin-input">
                    </div>
-                    <div style="min-width: 150px;">
-                        <label style="display: block; font-size: 0.8rem; color: var(--terminal-amber); margin-bottom: 0.25rem;">Expires In</label>
-                        <select id="expiresIn" style="width: 100%; padding: 0.5rem; border: 2px solid var(--terminal-green); background: var(--bg-primary); color: var(--terminal-green); font-family: var(--font-mono);">
+                    <div class="admin-form-field">
+                        <label class="admin-label" for="expiresIn">Expires In</label>
+                        <select id="expiresIn" class="admin-input">
                            <option value="">Never</option>
                            <option value="30">30 days</option>
                            <option value="90">90 days</option>
@@ -61,28 +60,28 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        </select>
                    </div>
                    <div>
-                        <button type="submit" class="btn">Generate Key</button>
+                        <button type="submit" class="btn">GENERATE KEY</button>
                    </div>
                </form>
            </div>

            <!-- New Key Display (hidden by default) -->
-            <div id="newKeyDisplay" class="ascii-frame-inner" style="display: none; margin-bottom: 1.5rem; background: rgba(255, 176, 0, 0.1); border-color: var(--terminal-amber);">
-                <h3 style="color: var(--terminal-amber); margin-bottom: 0.5rem;">New API Key Generated</h3>
-                <p style="color: var(--priority-1); margin-bottom: 1rem; font-size: 0.9rem;">
+            <div id="newKeyDisplay" class="ascii-frame-inner key-generated-alert is-hidden">
+                <h3 class="admin-section-title">New API Key Generated</h3>
+                <p class="text-danger text-sm mb-1">
                    Copy this key now. You won't be able to see it again!
                </p>
-                <div style="display: flex; gap: 0.5rem; align-items: center;">
-                    <input type="text" id="newKeyValue" readonly
-                        style="flex: 1; padding: 0.75rem; font-family: var(--font-mono); font-size: 0.85rem; background: var(--bg-primary); border: 2px solid var(--terminal-green); color: var(--terminal-green);">
-                    <button data-action="copy-api-key" class="btn" title="Copy to clipboard">Copy</button>
+                <div class="admin-form-row">
+                    <input type="text" id="newKeyValue" readonly class="admin-input">
+                    <button data-action="copy-api-key" class="btn" title="Copy to clipboard">COPY</button>
                </div>
            </div>

            <!-- Existing Keys Table -->
            <div class="ascii-frame-inner">
-                <h3 style="color: var(--terminal-amber); margin-bottom: 1rem;">Existing API Keys</h3>
-                <table style="width: 100%; font-size: 0.9rem;">
+                <h3 class="admin-section-title">Existing API Keys</h3>
+                <div class="table-wrapper">
+                <table>
                    <thead>
                        <tr>
                            <th>Name</th>
@@ -98,50 +97,45 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    <tbody>
                        <?php if (empty($apiKeys)): ?>
                            <tr>
-                                <td colspan="8" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
-                                    No API keys found. Generate one above.
-                                </td>
+                                <td colspan="8" class="empty-state">No API keys found. Generate one above.</td>
                            </tr>
                        <?php else: ?>
                            <?php foreach ($apiKeys as $key): ?>
                                <tr id="key-row-<?php echo $key['api_key_id']; ?>">
                                    <td><?php echo htmlspecialchars($key['key_name']); ?></td>
-                                    <td style="font-family: var(--font-mono);">
+                                    <td class="mono">
                                        <code><?php echo htmlspecialchars($key['key_prefix']); ?>...</code>
                                    </td>
                                    <td><?php echo htmlspecialchars($key['display_name'] ?? $key['username'] ?? 'Unknown'); ?></td>
-                                    <td style="white-space: nowrap;"><?php echo date('Y-m-d H:i', strtotime($key['created_at'])); ?></td>
-                                    <td style="white-space: nowrap;">
+                                    <td class="nowrap"><?php echo date('Y-m-d H:i', strtotime($key['created_at'])); ?></td>
+                                    <td class="nowrap">
                                        <?php if ($key['expires_at']): ?>
-                                            <?php
-                                            $expired = strtotime($key['expires_at']) < time();
-                                            $color = $expired ? 'var(--priority-1)' : 'var(--terminal-green)';
-                                            ?>
-                                            <span style="color: <?php echo $color; ?>;">
+                                            <?php $expired = strtotime($key['expires_at']) < time(); ?>
+                                            <span class="<?php echo $expired ? 'text-danger' : ''; ?>">
                                                <?php echo date('Y-m-d', strtotime($key['expires_at'])); ?>
                                                <?php if ($expired): ?> (Expired)<?php endif; ?>
                                            </span>
                                        <?php else: ?>
-                                            <span style="color: var(--terminal-cyan);">Never</span>
+                                            <span class="text-cyan">Never</span>
                                        <?php endif; ?>
                                    </td>
-                                    <td style="white-space: nowrap;">
+                                    <td class="nowrap">
                                        <?php echo $key['last_used'] ? date('Y-m-d H:i', strtotime($key['last_used'])) : 'Never'; ?>
                                    </td>
                                    <td>
                                        <?php if ($key['is_active']): ?>
-                                            <span style="color: var(--status-open);">Active</span>
+                                            <span class="text-open">Active</span>
                                        <?php else: ?>
-                                            <span style="color: var(--status-closed);">Revoked</span>
+                                            <span class="text-closed">Revoked</span>
                                        <?php endif; ?>
                                    </td>
                                    <td>
                                        <?php if ($key['is_active']): ?>
-                                            <button data-action="revoke-key" data-id="<?php echo $key['api_key_id']; ?>" class="btn btn-secondary" style="padding: 0.25rem 0.5rem; font-size: 0.8rem;">
-                                                Revoke
+                                            <button data-action="revoke-key" data-id="<?php echo $key['api_key_id']; ?>" class="btn btn-secondary btn-small">
+                                                REVOKE
                                            </button>
                                        <?php else: ?>
-                                            <span style="color: var(--text-muted);">-</span>
+                                            <span class="text-muted">-</span>
                                        <?php endif; ?>
                                    </td>
                                </tr>
@@ -149,14 +143,15 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        <?php endif; ?>
                    </tbody>
                </table>
+                </div>
            </div>

            <!-- API Usage Info -->
-            <div class="ascii-frame-inner" style="margin-top: 1.5rem;">
-                <h3 style="color: var(--terminal-amber); margin-bottom: 1rem;">API Usage</h3>
-                <p style="margin-bottom: 0.5rem;">Include the API key in your requests using the Authorization header:</p>
-                <pre style="background: var(--bg-primary); padding: 1rem; border: 1px solid var(--terminal-green); overflow-x: auto;"><code>Authorization: Bearer YOUR_API_KEY</code></pre>
-                <p style="margin-top: 1rem; font-size: 0.9rem; color: var(--text-muted);">
+            <div class="ascii-frame-inner">
+                <h3 class="admin-section-title">API Usage</h3>
+                <p>Include the API key in your requests using the Authorization header:</p>
+                <pre class="admin-code-block"><code>Authorization: Bearer YOUR_API_KEY</code></pre>
+                <p class="text-muted text-sm">
                    API keys provide programmatic access to create and manage tickets. Keep your keys secure and rotate them regularly.
                </p>
            </div>
@@ -187,40 +182,31 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        const expiresIn = document.getElementById('expiresIn').value;

        if (!keyName) {
-            showToast('Please enter a key name', 'error');
+            lt.toast.error('Please enter a key name');
            return;
        }

        try {
-            const response = await fetch('/api/generate_api_key.php', {
-                method: 'POST',
-                headers: {
-                    'Content-Type': 'application/json',
-                    'X-CSRF-Token': window.CSRF_TOKEN
-                },
-                body: JSON.stringify({
-                    key_name: keyName,
-                    expires_in_days: expiresIn || null
-                })
+            const data = await lt.api.post('/api/generate_api_key.php', {
+                key_name: keyName,
+                expires_in_days: expiresIn || null
            });

-            const data = await response.json();
-
            if (data.success) {
                // Show the new key
                document.getElementById('newKeyValue').value = data.api_key;
-                document.getElementById('newKeyDisplay').style.display = 'block';
+                document.getElementById('newKeyDisplay').classList.remove('is-hidden');
                document.getElementById('keyName').value = '';

-                showToast('API key generated successfully', 'success');
+                lt.toast.success('API key generated successfully');

                // Reload page after 5 seconds to show new key in table
                setTimeout(() => location.reload(), 5000);
            } else {
-                showToast(data.error || 'Failed to generate API key', 'error');
+                lt.toast.error(data.error || 'Failed to generate API key');
            }
        } catch (error) {
-            showToast('Error generating API key: ' + error.message, 'error');
+            lt.toast.error('Error generating API key: ' + error.message);
        }
    });

@@ -228,35 +214,24 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        const keyInput = document.getElementById('newKeyValue');
        keyInput.select();
        document.execCommand('copy');
-        showToast('API key copied to clipboard', 'success');
+        lt.toast.success('API key copied to clipboard');
    }

-    async function revokeKey(keyId) {
-        if (!confirm('Are you sure you want to revoke this API key? This action cannot be undone.')) {
-            return;
-        }
-
-        try {
-            const response = await fetch('/api/revoke_api_key.php', {
-                method: 'POST',
-                headers: {
-                    'Content-Type': 'application/json',
-                    'X-CSRF-Token': window.CSRF_TOKEN
-                },
-                body: JSON.stringify({ key_id: keyId })
+    function revokeKey(keyId) {
+        showConfirmModal('Revoke API Key', 'Are you sure you want to revoke this API key? This action cannot be undone.', 'error', function() {
+            lt.api.post('/api/revoke_api_key.php', { key_id: keyId })
+            .then(data => {
+                if (data.success) {
+                    lt.toast.success('API key revoked successfully');
+                    location.reload();
+                } else {
+                    lt.toast.error(data.error || 'Failed to revoke API key');
+                }
+            })
+            .catch(error => {
+                lt.toast.error('Error revoking API key: ' + error.message);
            });
-
-            const data = await response.json();
-
-            if (data.success) {
-                showToast('API key revoked successfully', 'success');
-                location.reload();
-            } else {
-                showToast(data.error || 'Failed to revoke API key', 'error');
-            }
-        } catch (error) {
-            showToast('Error revoking API key: ' + error.message, 'error');
-        }
+        });
    }
    </script>
 </body>
--- a/views/admin/AuditLogView.php
+++ b/views/admin/AuditLogView.php
@@ -1,6 +1,9 @@
 <?php
 // Admin view for browsing audit logs
 // Receives $auditLogs, $totalPages, $page, $filters from controller
+require_once __DIR__ . '/../../middleware/SecurityHeadersMiddleware.php';
+require_once __DIR__ . '/../../middleware/CsrfMiddleware.php';
+$nonce = SecurityHeadersMiddleware::getNonce();
 ?>
 <!DOCTYPE html>
 <html lang="en">
@@ -10,25 +13,28 @@
    <title>Audit Log - Admin</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
-    <script src="/assets/js/base.js"></script>
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
+    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
+    <script nonce="<?php echo $nonce; ?>">
+        window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
+    </script>
 </head>
 <body>
    <div class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
-            <span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Audit Log</span>
+            <a href="/" class="back-link">[ ← DASHBOARD ]</a>
+            <span class="admin-page-title">Admin: Audit Log</span>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <span class="admin-badge">Admin</span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
+                <span class="admin-badge">[ ADMIN ]</span>
            <?php endif; ?>
        </div>
    </div>

-    <div class="ascii-frame-outer" style="max-width: 1400px; margin: 2rem auto;">
+    <div class="ascii-frame-outer admin-container-wide">
        <span class="bottom-left-corner">╚</span>
        <span class="bottom-right-corner">╝</span>

@@ -36,10 +42,10 @@
        <div class="ascii-content">
            <div class="ascii-frame-inner">
                <!-- Filters -->
-                <form method="GET" style="display: flex; gap: 1rem; margin-bottom: 1rem; flex-wrap: wrap;">
-                    <div>
-                        <label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Action Type</label>
-                        <select name="action_type" class="setting-select">
+                <form method="GET" class="admin-form-row">
+                    <div class="admin-form-field">
+                        <label class="admin-label" for="action_type">Action Type</label>
+                        <select name="action_type" id="action_type" class="admin-input">
                            <option value="">All Actions</option>
                            <option value="create" <?php echo ($filters['action_type'] ?? '') === 'create' ? 'selected' : ''; ?>>Create</option>
                            <option value="update" <?php echo ($filters['action_type'] ?? '') === 'update' ? 'selected' : ''; ?>>Update</option>
@@ -51,9 +57,9 @@
                            <option value="security" <?php echo ($filters['action_type'] ?? '') === 'security' ? 'selected' : ''; ?>>Security</option>
                        </select>
                    </div>
-                    <div>
-                        <label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">User</label>
-                        <select name="user_id" class="setting-select">
+                    <div class="admin-form-field">
+                        <label class="admin-label" for="user_id">User</label>
+                        <select name="user_id" id="user_id" class="admin-input">
                            <option value="">All Users</option>
                            <?php if (isset($users)): foreach ($users as $user): ?>
                                <option value="<?php echo $user['user_id']; ?>" <?php echo ($filters['user_id'] ?? '') == $user['user_id'] ? 'selected' : ''; ?>>
@@ -62,22 +68,23 @@
                            <?php endforeach; endif; ?>
                        </select>
                    </div>
-                    <div>
-                        <label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Date From</label>
-                        <input type="date" name="date_from" value="<?php echo htmlspecialchars($filters['date_from'] ?? ''); ?>" class="setting-select">
+                    <div class="admin-form-field">
+                        <label class="admin-label" for="date_from">Date From</label>
+                        <input type="date" name="date_from" id="date_from" value="<?php echo htmlspecialchars($filters['date_from'] ?? ''); ?>" class="admin-input">
                    </div>
-                    <div>
-                        <label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Date To</label>
-                        <input type="date" name="date_to" value="<?php echo htmlspecialchars($filters['date_to'] ?? ''); ?>" class="setting-select">
+                    <div class="admin-form-field">
+                        <label class="admin-label" for="date_to">Date To</label>
+                        <input type="date" name="date_to" id="date_to" value="<?php echo htmlspecialchars($filters['date_to'] ?? ''); ?>" class="admin-input">
                    </div>
-                    <div style="display: flex; align-items: flex-end;">
-                        <button type="submit" class="btn">Filter</button>
-                        <a href="?" class="btn btn-secondary" style="margin-left: 0.5rem;">Reset</a>
+                    <div class="admin-form-actions">
+                        <button type="submit" class="btn">FILTER</button>
+                        <a href="?" class="btn btn-secondary">RESET</a>
                    </div>
                </form>

                <!-- Log Table -->
-                <table style="width: 100%; font-size: 0.9rem;">
+                <div class="table-wrapper">
+                <table>
                    <thead>
                        <tr>
                            <th>Timestamp</th>
@@ -92,34 +99,32 @@
                    <tbody>
                        <?php if (empty($auditLogs)): ?>
                            <tr>
-                                <td colspan="7" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
-                                    No audit log entries found.
-                                </td>
+                                <td colspan="7" class="empty-state">No audit log entries found.</td>
                            </tr>
                        <?php else: ?>
                            <?php foreach ($auditLogs as $log): ?>
                                <tr>
-                                    <td style="white-space: nowrap;"><?php echo date('Y-m-d H:i:s', strtotime($log['created_at'])); ?></td>
+                                    <td class="nowrap"><?php echo date('Y-m-d H:i:s', strtotime($log['created_at'])); ?></td>
                                    <td><?php echo htmlspecialchars($log['display_name'] ?? $log['username'] ?? 'System'); ?></td>
                                    <td>
-                                        <span style="color: var(--terminal-amber);"><?php echo htmlspecialchars($log['action_type']); ?></span>
+                                        <span class="text-amber"><?php echo htmlspecialchars($log['action_type']); ?></span>
                                    </td>
                                    <td><?php echo htmlspecialchars($log['entity_type'] ?? '-'); ?></td>
                                    <td>
                                        <?php if ($log['entity_type'] === 'ticket' && $log['entity_id']): ?>
-                                            <a href="/ticket/<?php echo htmlspecialchars($log['entity_id']); ?>" style="color: var(--terminal-green);">
+                                            <a href="/ticket/<?php echo htmlspecialchars($log['entity_id']); ?>" class="text-green">
                                                <?php echo htmlspecialchars($log['entity_id']); ?>
                                            </a>
                                        <?php else: ?>
                                            <?php echo htmlspecialchars($log['entity_id'] ?? '-'); ?>
                                        <?php endif; ?>
                                    </td>
-                                    <td style="max-width: 300px; overflow: hidden; text-overflow: ellipsis;">
+                                    <td class="td-truncate">
                                        <?php
                                        if ($log['details']) {
                                            $details = is_string($log['details']) ? json_decode($log['details'], true) : $log['details'];
                                            if (is_array($details)) {
-                                                echo '<code style="font-size: 0.8rem;">' . htmlspecialchars(json_encode($details)) . '</code>';
+                                                echo '<code>' . htmlspecialchars(json_encode($details)) . '</code>';
                                            } else {
                                                echo htmlspecialchars($log['details']);
                                            }
@@ -128,22 +133,23 @@
                                        }
                                        ?>
                                    </td>
-                                    <td style="white-space: nowrap; font-size: 0.85rem;"><?php echo htmlspecialchars($log['ip_address'] ?? '-'); ?></td>
+                                    <td class="nowrap text-sm"><?php echo htmlspecialchars($log['ip_address'] ?? '-'); ?></td>
                                </tr>
                            <?php endforeach; ?>
                        <?php endif; ?>
                    </tbody>
                </table>
+                </div>

                <!-- Pagination -->
                <?php if ($totalPages > 1): ?>
-                <div class="pagination" style="margin-top: 1rem; text-align: center;">
+                <div class="pagination">
                    <?php
                    $params = $_GET;
                    for ($i = 1; $i <= min($totalPages, 10); $i++) {
                        $params['page'] = $i;
                        $activeClass = ($i == $page) ? 'active' : '';
-                        $url = '?' . http_build_query($params);
+                        $url = htmlspecialchars('?' . http_build_query($params), ENT_QUOTES, 'UTF-8');
                        echo "<a href='$url' class='btn btn-small $activeClass'>$i</a> ";
                    }
                    if ($totalPages > 10) {
@@ -155,6 +161,6 @@
            </div>
        </div>
    </div>
-    <script>if (window.lt) lt.keys.initDefaults();</script>
+    <script nonce="<?php echo $nonce; ?>">if (window.lt) lt.keys.initDefaults();</script>
 </body>
 </html>
--- a/views/admin/CustomFieldsView.php
+++ b/views/admin/CustomFieldsView.php
@@ -13,9 +13,10 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <title>Custom Fields - Admin</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
        window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
    </script>
@@ -23,30 +24,31 @@ $nonce = SecurityHeadersMiddleware::getNonce();
 <body>
    <div class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
-            <span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Custom Fields</span>
+            <a href="/" class="back-link">[ ← DASHBOARD ]</a>
+            <span class="admin-page-title">Admin: Custom Fields</span>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <span class="admin-badge">Admin</span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
+                <span class="admin-badge">[ ADMIN ]</span>
            <?php endif; ?>
        </div>
    </div>

-    <div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
+    <div class="ascii-frame-outer admin-container">
        <span class="bottom-left-corner">╚</span>
        <span class="bottom-right-corner">╝</span>

        <div class="ascii-section-header">Custom Fields Management</div>
        <div class="ascii-content">
            <div class="ascii-frame-inner">
-                <div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 1rem;">
-                    <h2 style="margin: 0;">Custom Field Definitions</h2>
-                    <button data-action="show-create-modal" class="btn">+ New Field</button>
+                <div class="admin-header-row">
+                    <h2>Custom Field Definitions</h2>
+                    <button data-action="show-create-modal" class="btn">+ NEW FIELD</button>
                </div>

-                <table style="width: 100%;">
+                <div class="table-wrapper">
+                <table>
                    <thead>
                        <tr>
                            <th>Order</th>
@@ -62,9 +64,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    <tbody>
                        <?php if (empty($customFields)): ?>
                            <tr>
-                                <td colspan="8" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
-                                    No custom fields defined.
-                                </td>
+                                <td colspan="8" class="empty-state">No custom fields defined.</td>
                            </tr>
                        <?php else: ?>
                            <?php foreach ($customFields as $field): ?>
@@ -76,29 +76,30 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                    <td><?php echo htmlspecialchars($field['category'] ?? 'All'); ?></td>
                                    <td><?php echo $field['is_required'] ? 'Yes' : 'No'; ?></td>
                                    <td>
-                                        <span style="color: <?php echo $field['is_active'] ? 'var(--status-open)' : 'var(--status-closed)'; ?>;">
+                                        <span class="<?php echo $field['is_active'] ? 'text-open' : 'text-closed'; ?>">
                                            <?php echo $field['is_active'] ? 'Active' : 'Inactive'; ?>
                                        </span>
                                    </td>
                                    <td>
-                                        <button data-action="edit-field" data-id="<?php echo $field['field_id']; ?>" class="btn btn-small">Edit</button>
-                                        <button data-action="delete-field" data-id="<?php echo $field['field_id']; ?>" class="btn btn-small btn-danger">Delete</button>
+                                        <button data-action="edit-field" data-id="<?php echo $field['field_id']; ?>" class="btn btn-small">EDIT</button>
+                                        <button data-action="delete-field" data-id="<?php echo $field['field_id']; ?>" class="btn btn-small btn-danger">DELETE</button>
                                    </td>
                                </tr>
                            <?php endforeach; ?>
                        <?php endif; ?>
                    </tbody>
                </table>
+                </div>
            </div>
        </div>
    </div>

    <!-- Create/Edit Modal -->
-    <div class="lt-modal-overlay" id="fieldModal" aria-hidden="true">
-        <div class="lt-modal" style="max-width: 500px;">
+    <div class="lt-modal-overlay" id="fieldModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="modalTitle">
+        <div class="lt-modal lt-modal-sm">
            <div class="lt-modal-header">
                <span class="lt-modal-title" id="modalTitle">Create Custom Field</span>
-                <button class="lt-modal-close" data-modal-close>✕</button>
+                <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
            </div>
            <form id="fieldForm">
                <input type="hidden" id="field_id" name="field_id">
@@ -122,7 +123,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                            <option value="number">Number</option>
                        </select>
                    </div>
-                    <div class="setting-row" id="options_row" style="display: none;">
+                    <div class="setting-row is-hidden" id="options_row">
                        <label for="field_options">Options (one per line)</label>
                        <textarea id="field_options" name="field_options" rows="4" placeholder="Option 1&#10;Option 2&#10;Option 3"></textarea>
                    </div>
@@ -149,14 +150,13 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    </div>
                </div>
                <div class="lt-modal-footer">
-                    <button type="submit" class="lt-btn lt-btn-primary">Save</button>
-                    <button type="button" class="lt-btn lt-btn-ghost" data-modal-close>Cancel</button>
+                    <button type="submit" class="lt-btn lt-btn-primary">SAVE</button>
+                    <button type="button" class="lt-btn lt-btn-ghost" data-modal-close>CANCEL</button>
                </div>
            </form>
        </div>
    </div>

-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
    <script nonce="<?php echo $nonce; ?>">
        function showCreateModal() {
            document.getElementById('modalTitle').textContent = 'Create Custom Field';
@@ -208,7 +208,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();

        function toggleOptionsField() {
            const type = document.getElementById('field_type').value;
-            document.getElementById('options_row').style.display = type === 'select' ? 'block' : 'none';
+            document.getElementById('options_row').classList.toggle('is-hidden', type !== 'select');
        }

        function saveField(e) {
@@ -230,30 +230,19 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                data.field_options = { options: options };
            }

-            const method = data.field_id ? 'PUT' : 'POST';
            const url = '/api/custom_fields.php' + (data.field_id ? '?id=' + data.field_id : '');
-
-            fetch(url, {
-                method: method,
-                headers: {
-                    'Content-Type': 'application/json',
-                    'X-CSRF-Token': window.CSRF_TOKEN
-                },
-                body: JSON.stringify(data)
-            })
-            .then(r => r.json())
-            .then(result => {
+            const apiCall = data.field_id ? lt.api.put(url, data) : lt.api.post(url, data);
+            apiCall.then(result => {
                if (result.success) {
                    window.location.reload();
                } else {
                    lt.toast.error(result.error || 'Failed to save');
                }
-            });
+            }).catch(err => lt.toast.error('Failed to save'));
        }

        function editField(id) {
-            fetch('/api/custom_fields.php?id=' + id)
-                .then(r => r.json())
+            lt.api.get('/api/custom_fields.php?id=' + id)
                .then(data => {
                    if (data.success && data.field) {
                        const f = data.field;
@@ -276,14 +265,12 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        }

        function deleteField(id) {
-            if (!confirm('Delete this custom field? All values will be lost.')) return;
-            fetch('/api/custom_fields.php?id=' + id, {
-                method: 'DELETE',
-                headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
-            })
-            .then(r => r.json())
-            .then(data => {
-                if (data.success) window.location.reload();
+            showConfirmModal('Delete Custom Field', 'Delete this custom field? All values will be lost.', 'error', function() {
+                lt.api.delete('/api/custom_fields.php?id=' + id)
+                .then(data => {
+                    if (data.success) window.location.reload();
+                    else lt.toast.error(data.error || 'Failed to delete');
+                }).catch(err => lt.toast.error('Failed to delete'));
            });
        }
    </script>
--- a/views/admin/RecurringTicketsView.php
+++ b/views/admin/RecurringTicketsView.php
@@ -13,9 +13,10 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <title>Recurring Tickets - Admin</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
        window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
    </script>
@@ -23,30 +24,31 @@ $nonce = SecurityHeadersMiddleware::getNonce();
 <body>
    <div class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
-            <span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Recurring Tickets</span>
+            <a href="/" class="back-link">[ ← DASHBOARD ]</a>
+            <span class="admin-page-title">Admin: Recurring Tickets</span>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <span class="admin-badge">Admin</span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
+                <span class="admin-badge">[ ADMIN ]</span>
            <?php endif; ?>
        </div>
    </div>

-    <div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
+    <div class="ascii-frame-outer admin-container">
        <span class="bottom-left-corner">╚</span>
        <span class="bottom-right-corner">╝</span>

        <div class="ascii-section-header">Recurring Tickets Management</div>
        <div class="ascii-content">
            <div class="ascii-frame-inner">
-                <div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 1rem;">
-                    <h2 style="margin: 0;">Scheduled Tickets</h2>
-                    <button data-action="show-create-modal" class="btn">+ New Recurring Ticket</button>
+                <div class="admin-header-row">
+                    <h2>Scheduled Tickets</h2>
+                    <button data-action="show-create-modal" class="btn">+ NEW RECURRING TICKET</button>
                </div>

-                <table style="width: 100%;">
+                <div class="table-wrapper">
+                <table>
                    <thead>
                        <tr>
                            <th>ID</th>
@@ -62,9 +64,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    <tbody>
                        <?php if (empty($recurringTickets)): ?>
                            <tr>
-                                <td colspan="8" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
-                                    No recurring tickets configured.
-                                </td>
+                                <td colspan="8" class="empty-state">No recurring tickets configured.</td>
                            </tr>
                        <?php else: ?>
                            <?php foreach ($recurringTickets as $rt): ?>
@@ -81,50 +81,51 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                            $schedule .= ' (Day ' . $rt['schedule_day'] . ')';
                                        }
                                        $schedule .= ' @ ' . substr($rt['schedule_time'], 0, 5);
-                                        echo $schedule;
+                                        echo htmlspecialchars($schedule);
                                        ?>
                                    </td>
                                    <td><?php echo htmlspecialchars($rt['category']); ?></td>
                                    <td><?php echo htmlspecialchars($rt['assigned_name'] ?? $rt['assigned_username'] ?? 'Unassigned'); ?></td>
-                                    <td><?php echo date('M d, Y H:i', strtotime($rt['next_run_at'])); ?></td>
+                                    <td class="nowrap"><?php echo date('M d, Y H:i', strtotime($rt['next_run_at'])); ?></td>
                                    <td>
-                                        <span style="color: <?php echo $rt['is_active'] ? 'var(--status-open)' : 'var(--status-closed)'; ?>;">
+                                        <span class="<?php echo $rt['is_active'] ? 'text-open' : 'text-closed'; ?>">
                                            <?php echo $rt['is_active'] ? 'Active' : 'Inactive'; ?>
                                        </span>
                                    </td>
                                    <td>
-                                        <button data-action="edit-recurring" data-id="<?php echo $rt['recurring_id']; ?>" class="btn btn-small">Edit</button>
+                                        <button data-action="edit-recurring" data-id="<?php echo $rt['recurring_id']; ?>" class="btn btn-small">EDIT</button>
                                        <button data-action="toggle-recurring" data-id="<?php echo $rt['recurring_id']; ?>" class="btn btn-small">
-                                            <?php echo $rt['is_active'] ? 'Disable' : 'Enable'; ?>
+                                            <?php echo $rt['is_active'] ? 'DISABLE' : 'ENABLE'; ?>
                                        </button>
-                                        <button data-action="delete-recurring" data-id="<?php echo $rt['recurring_id']; ?>" class="btn btn-small btn-danger">Delete</button>
+                                        <button data-action="delete-recurring" data-id="<?php echo $rt['recurring_id']; ?>" class="btn btn-small btn-danger">DELETE</button>
                                    </td>
                                </tr>
                            <?php endforeach; ?>
                        <?php endif; ?>
                    </tbody>
                </table>
+                </div>
            </div>
        </div>
    </div>

    <!-- Create/Edit Modal -->
-    <div class="lt-modal-overlay" id="recurringModal" aria-hidden="true">
-        <div class="lt-modal" style="max-width: 800px; width: 90%;">
+    <div class="lt-modal-overlay" id="recurringModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="modalTitle">
+        <div class="lt-modal lt-modal-lg">
            <div class="lt-modal-header">
                <span class="lt-modal-title" id="modalTitle">Create Recurring Ticket</span>
-                <button class="lt-modal-close" data-modal-close>✕</button>
+                <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
            </div>
            <form id="recurringForm">
                <input type="hidden" id="recurring_id" name="recurring_id">
                <div class="lt-modal-body">
                    <div class="setting-row">
                        <label for="title_template">Title Template *</label>
-                        <input type="text" id="title_template" name="title_template" required style="width: 100%;" placeholder="Use {{date}}, {{month}}, etc.">
+                        <input type="text" id="title_template" name="title_template" required placeholder="Use {{date}}, {{month}}, etc.">
                    </div>
                    <div class="setting-row">
                        <label for="description_template">Description Template</label>
-                        <textarea id="description_template" name="description_template" rows="8" style="width: 100%; min-height: 150px;"></textarea>
+                        <textarea id="description_template" name="description_template" rows="8"></textarea>
                    </div>
                    <div class="setting-row">
                        <label for="schedule_type">Schedule Type *</label>
@@ -134,7 +135,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                            <option value="monthly">Monthly</option>
                        </select>
                    </div>
-                    <div class="setting-row" id="schedule_day_row" style="display: none;">
+                    <div class="setting-row is-hidden" id="schedule_day_row">
                        <label for="schedule_day">Schedule Day</label>
                        <select id="schedule_day" name="schedule_day"></select>
                    </div>
@@ -142,7 +143,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                        <label for="schedule_time">Schedule Time *</label>
                        <input type="time" id="schedule_time" name="schedule_time" value="09:00" required>
                    </div>
-                    <div style="display: grid; grid-template-columns: repeat(2, 1fr); gap: 1rem;">
+                    <div class="setting-grid-2">
                        <div class="setting-row setting-row-compact">
                            <label for="category">Category</label>
                            <select id="category" name="category">
@@ -184,14 +185,13 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    </div>
                </div>
                <div class="lt-modal-footer">
-                    <button type="submit" class="lt-btn lt-btn-primary">Save</button>
-                    <button type="button" class="lt-btn lt-btn-ghost" data-modal-close>Cancel</button>
+                    <button type="submit" class="lt-btn lt-btn-primary">SAVE</button>
+                    <button type="button" class="lt-btn lt-btn-ghost" data-modal-close>CANCEL</button>
                </div>
            </form>
        </div>
    </div>

-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
    <script nonce="<?php echo $nonce; ?>">
        function showCreateModal() {
            document.getElementById('modalTitle').textContent = 'Create Recurring Ticket';
@@ -251,15 +251,15 @@ $nonce = SecurityHeadersMiddleware::getNonce();
            daySelect.innerHTML = '';

            if (type === 'daily') {
-                dayRow.style.display = 'none';
+                dayRow.classList.add('is-hidden');
            } else if (type === 'weekly') {
-                dayRow.style.display = 'flex';
+                dayRow.classList.remove('is-hidden');
                const days = ['Monday', 'Tuesday', 'Wednesday', 'Thursday', 'Friday', 'Saturday', 'Sunday'];
                days.forEach((day, i) => {
                    daySelect.innerHTML += `<option value="${i + 1}">${day}</option>`;
                });
            } else if (type === 'monthly') {
-                dayRow.style.display = 'flex';
+                dayRow.classList.remove('is-hidden');
                for (let i = 1; i <= 28; i++) {
                    daySelect.innerHTML += `<option value="${i}">Day ${i}</option>`;
                }
@@ -271,53 +271,37 @@ $nonce = SecurityHeadersMiddleware::getNonce();
            const form = new FormData(document.getElementById('recurringForm'));
            const data = Object.fromEntries(form);

-            const method = data.recurring_id ? 'PUT' : 'POST';
            const url = '/api/manage_recurring.php' + (data.recurring_id ? '?id=' + data.recurring_id : '');
-
-            fetch(url, {
-                method: method,
-                headers: {
-                    'Content-Type': 'application/json',
-                    'X-CSRF-Token': window.CSRF_TOKEN
-                },
-                body: JSON.stringify(data)
-            })
-            .then(r => r.json())
-            .then(data => {
-                if (data.success) {
+            const apiCall = data.recurring_id ? lt.api.put(url, data) : lt.api.post(url, data);
+            apiCall.then(result => {
+                if (result.success) {
                    window.location.reload();
                } else {
-                    lt.toast.error(data.error || 'Failed to save');
+                    lt.toast.error(result.error || 'Failed to save');
                }
-            });
+            }).catch(err => lt.toast.error('Failed to save'));
        }

        function toggleRecurring(id) {
-            fetch('/api/manage_recurring.php?action=toggle&id=' + id, {
-                method: 'POST',
-                headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
-            })
-            .then(r => r.json())
+            lt.api.post('/api/manage_recurring.php?action=toggle&id=' + id)
            .then(data => {
                if (data.success) window.location.reload();
-            });
+                else lt.toast.error(data.error || 'Failed to toggle');
+            }).catch(err => lt.toast.error('Failed to toggle'));
        }

        function deleteRecurring(id) {
-            if (!confirm('Delete this recurring ticket schedule?')) return;
-            fetch('/api/manage_recurring.php?id=' + id, {
-                method: 'DELETE',
-                headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
-            })
-            .then(r => r.json())
-            .then(data => {
-                if (data.success) window.location.reload();
+            showConfirmModal('Delete Schedule', 'Delete this recurring ticket schedule?', 'error', function() {
+                lt.api.delete('/api/manage_recurring.php?id=' + id)
+                .then(data => {
+                    if (data.success) window.location.reload();
+                    else lt.toast.error(data.error || 'Failed to delete');
+                }).catch(err => lt.toast.error('Failed to delete'));
            });
        }

        function editRecurring(id) {
-            fetch('/api/manage_recurring.php?id=' + id)
-                .then(r => r.json())
+            lt.api.get('/api/manage_recurring.php?id=' + id)
                .then(data => {
                    if (data.success && data.recurring) {
                        const rt = data.recurring;
@@ -340,8 +324,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();

        // Load users for assignee dropdown
        function loadUsers() {
-            fetch('/api/get_users.php')
-                .then(r => r.json())
+            lt.api.get('/api/get_users.php')
                .then(data => {
                    if (data.success && data.users) {
                        const select = document.getElementById('assigned_to');
--- a/views/admin/TemplatesView.php
+++ b/views/admin/TemplatesView.php
@@ -13,9 +13,10 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <title>Template Management - Admin</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
        window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
    </script>
@@ -23,34 +24,35 @@ $nonce = SecurityHeadersMiddleware::getNonce();
 <body>
    <div class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
-            <span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Templates</span>
+            <a href="/" class="back-link">[ ← DASHBOARD ]</a>
+            <span class="admin-page-title">Admin: Templates</span>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <span class="admin-badge">Admin</span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
+                <span class="admin-badge">[ ADMIN ]</span>
            <?php endif; ?>
        </div>
    </div>

-    <div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
+    <div class="ascii-frame-outer admin-container">
        <span class="bottom-left-corner">╚</span>
        <span class="bottom-right-corner">╝</span>

        <div class="ascii-section-header">Ticket Template Management</div>
        <div class="ascii-content">
            <div class="ascii-frame-inner">
-                <div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 1rem;">
-                    <h2 style="margin: 0;">Ticket Templates</h2>
-                    <button data-action="show-create-modal" class="btn">+ New Template</button>
+                <div class="admin-header-row">
+                    <h2>Ticket Templates</h2>
+                    <button data-action="show-create-modal" class="btn">+ NEW TEMPLATE</button>
                </div>

-                <p style="color: var(--terminal-green-dim); margin-bottom: 1rem;">
+                <p class="text-muted-green mb-1">
                    Templates pre-fill ticket creation forms with standard content for common ticket types.
                </p>

-                <table style="width: 100%;">
+                <div class="table-wrapper">
+                <table>
                    <thead>
                        <tr>
                            <th>Template Name</th>
@@ -64,9 +66,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    <tbody>
                        <?php if (empty($templates)): ?>
                            <tr>
-                                <td colspan="6" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
-                                    No templates defined. Create templates to speed up ticket creation.
-                                </td>
+                                <td colspan="6" class="empty-state">No templates defined. Create templates to speed up ticket creation.</td>
                            </tr>
                        <?php else: ?>
                            <?php foreach ($templates as $tpl): ?>
@@ -76,46 +76,47 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                    <td><?php echo htmlspecialchars($tpl['type'] ?? 'Any'); ?></td>
                                    <td>P<?php echo $tpl['default_priority'] ?? '4'; ?></td>
                                    <td>
-                                        <span style="color: <?php echo ($tpl['is_active'] ?? 1) ? 'var(--status-open)' : 'var(--status-closed)'; ?>;">
+                                        <span class="<?php echo ($tpl['is_active'] ?? 1) ? 'text-open' : 'text-closed'; ?>">
                                            <?php echo ($tpl['is_active'] ?? 1) ? 'Active' : 'Inactive'; ?>
                                        </span>
                                    </td>
                                    <td>
-                                        <button data-action="edit-template" data-id="<?php echo $tpl['template_id']; ?>" class="btn btn-small">Edit</button>
-                                        <button data-action="delete-template" data-id="<?php echo $tpl['template_id']; ?>" class="btn btn-small btn-danger">Delete</button>
+                                        <button data-action="edit-template" data-id="<?php echo $tpl['template_id']; ?>" class="btn btn-small">EDIT</button>
+                                        <button data-action="delete-template" data-id="<?php echo $tpl['template_id']; ?>" class="btn btn-small btn-danger">DELETE</button>
                                    </td>
                                </tr>
                            <?php endforeach; ?>
                        <?php endif; ?>
                    </tbody>
                </table>
+                </div>
            </div>
        </div>
    </div>

    <!-- Create/Edit Modal -->
-    <div class="lt-modal-overlay" id="templateModal" aria-hidden="true">
-        <div class="lt-modal" style="max-width: 800px; width: 90%;">
+    <div class="lt-modal-overlay" id="templateModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="modalTitle">
+        <div class="lt-modal lt-modal-lg">
            <div class="lt-modal-header">
                <span class="lt-modal-title" id="modalTitle">Create Template</span>
-                <button class="lt-modal-close" data-modal-close>✕</button>
+                <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
            </div>
            <form id="templateForm">
                <input type="hidden" id="template_id" name="template_id">
                <div class="lt-modal-body">
                    <div class="setting-row">
                        <label for="template_name">Template Name *</label>
-                        <input type="text" id="template_name" name="template_name" required style="width: 100%;">
+                        <input type="text" id="template_name" name="template_name" required>
                    </div>
                    <div class="setting-row">
                        <label for="title_template">Title Template</label>
-                        <input type="text" id="title_template" name="title_template" style="width: 100%;" placeholder="Pre-filled title text">
+                        <input type="text" id="title_template" name="title_template" placeholder="Pre-filled title text">
                    </div>
                    <div class="setting-row">
                        <label for="description_template">Description Template</label>
-                        <textarea id="description_template" name="description_template" rows="10" style="width: 100%; min-height: 200px;" placeholder="Pre-filled description content"></textarea>
+                        <textarea id="description_template" name="description_template" rows="10" placeholder="Pre-filled description content"></textarea>
                    </div>
-                    <div style="display: grid; grid-template-columns: repeat(3, 1fr); gap: 1rem;">
+                    <div class="setting-grid-3">
                        <div class="setting-row setting-row-compact">
                            <label for="category">Category</label>
                            <select id="category" name="category">
@@ -155,14 +156,13 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    </div>
                </div>
                <div class="lt-modal-footer">
-                    <button type="submit" class="lt-btn lt-btn-primary">Save</button>
-                    <button type="button" class="lt-btn lt-btn-ghost" data-modal-close>Cancel</button>
+                    <button type="submit" class="lt-btn lt-btn-primary">SAVE</button>
+                    <button type="button" class="lt-btn lt-btn-ghost" data-modal-close>CANCEL</button>
                </div>
            </form>
        </div>
    </div>

-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
    <script nonce="<?php echo $nonce; ?>">
        const templates = <?php echo json_encode($templates ?? []); ?>;

@@ -217,25 +217,15 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                is_active: document.getElementById('is_active').checked ? 1 : 0
            };

-            const method = data.template_id ? 'PUT' : 'POST';
            const url = '/api/manage_templates.php' + (data.template_id ? '?id=' + data.template_id : '');
-
-            fetch(url, {
-                method: method,
-                headers: {
-                    'Content-Type': 'application/json',
-                    'X-CSRF-Token': window.CSRF_TOKEN
-                },
-                body: JSON.stringify(data)
-            })
-            .then(r => r.json())
-            .then(result => {
+            const apiCall = data.template_id ? lt.api.put(url, data) : lt.api.post(url, data);
+            apiCall.then(result => {
                if (result.success) {
                    window.location.reload();
                } else {
                    lt.toast.error(result.error || 'Failed to save');
                }
-            });
+            }).catch(err => lt.toast.error('Failed to save'));
        }

        function editTemplate(id) {
@@ -255,14 +245,12 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        }

        function deleteTemplate(id) {
-            if (!confirm('Delete this template?')) return;
-            fetch('/api/manage_templates.php?id=' + id, {
-                method: 'DELETE',
-                headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
-            })
-            .then(r => r.json())
-            .then(data => {
-                if (data.success) window.location.reload();
+            showConfirmModal('Delete Template', 'Delete this template?', 'error', function() {
+                lt.api.delete('/api/manage_templates.php?id=' + id)
+                .then(data => {
+                    if (data.success) window.location.reload();
+                    else lt.toast.error(data.error || 'Failed to delete');
+                }).catch(err => lt.toast.error('Failed to delete'));
            });
        }
    </script>
--- a/views/admin/UserActivityView.php
+++ b/views/admin/UserActivityView.php
@@ -1,6 +1,9 @@
 <?php
 // Admin view for user activity reports
 // Receives $userStats, $dateRange from controller
+require_once __DIR__ . '/../../middleware/SecurityHeadersMiddleware.php';
+require_once __DIR__ . '/../../middleware/CsrfMiddleware.php';
+$nonce = SecurityHeadersMiddleware::getNonce();
 ?>
 <!DOCTYPE html>
 <html lang="en">
@@ -10,25 +13,28 @@
    <title>User Activity - Admin</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
-    <script src="/assets/js/base.js"></script>
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
+    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
+    <script nonce="<?php echo $nonce; ?>">
+        window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
+    </script>
 </head>
 <body>
    <div class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
-            <span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: User Activity</span>
+            <a href="/" class="back-link">[ ← DASHBOARD ]</a>
+            <span class="admin-page-title">Admin: User Activity</span>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <span class="admin-badge">Admin</span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
+                <span class="admin-badge">[ ADMIN ]</span>
            <?php endif; ?>
        </div>
    </div>

-    <div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
+    <div class="ascii-frame-outer admin-container">
        <span class="bottom-left-corner">╚</span>
        <span class="bottom-right-corner">╝</span>

@@ -36,37 +42,38 @@
        <div class="ascii-content">
            <div class="ascii-frame-inner">
                <!-- Date Range Filter -->
-                <form method="GET" style="display: flex; gap: 1rem; margin-bottom: 1.5rem; align-items: flex-end;">
-                    <div>
-                        <label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Date From</label>
-                        <input type="date" name="date_from" value="<?php echo htmlspecialchars($dateRange['from'] ?? ''); ?>" class="setting-select">
+                <form method="GET" class="admin-form-row">
+                    <div class="admin-form-field">
+                        <label class="admin-label" for="date_from">Date From</label>
+                        <input type="date" name="date_from" id="date_from" value="<?php echo htmlspecialchars($dateRange['from'] ?? ''); ?>" class="admin-input">
                    </div>
-                    <div>
-                        <label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Date To</label>
-                        <input type="date" name="date_to" value="<?php echo htmlspecialchars($dateRange['to'] ?? ''); ?>" class="setting-select">
+                    <div class="admin-form-field">
+                        <label class="admin-label" for="date_to">Date To</label>
+                        <input type="date" name="date_to" id="date_to" value="<?php echo htmlspecialchars($dateRange['to'] ?? ''); ?>" class="admin-input">
+                    </div>
+                    <div class="admin-form-actions">
+                        <button type="submit" class="btn">APPLY</button>
+                        <a href="?" class="btn btn-secondary">RESET</a>
                    </div>
-                    <button type="submit" class="btn">Apply</button>
-                    <a href="?" class="btn btn-secondary">Reset</a>
                </form>

                <!-- User Activity Table -->
-                <table style="width: 100%;">
+                <div class="table-wrapper">
+                <table>
                    <thead>
                        <tr>
                            <th>User</th>
-                            <th style="text-align: center;">Tickets Created</th>
-                            <th style="text-align: center;">Tickets Resolved</th>
-                            <th style="text-align: center;">Comments Added</th>
-                            <th style="text-align: center;">Tickets Assigned</th>
-                            <th style="text-align: center;">Last Activity</th>
+                            <th class="text-center">Tickets Created</th>
+                            <th class="text-center">Tickets Resolved</th>
+                            <th class="text-center">Comments Added</th>
+                            <th class="text-center">Tickets Assigned</th>
+                            <th class="text-center">Last Activity</th>
                        </tr>
                    </thead>
                    <tbody>
                        <?php if (empty($userStats)): ?>
                            <tr>
-                                <td colspan="6" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
-                                    No user activity data available.
-                                </td>
+                                <td colspan="6" class="empty-state">No user activity data available.</td>
                            </tr>
                        <?php else: ?>
                            <?php foreach ($userStats as $user): ?>
@@ -74,22 +81,22 @@
                                    <td>
                                        <strong><?php echo htmlspecialchars($user['display_name'] ?? $user['username']); ?></strong>
                                        <?php if ($user['is_admin']): ?>
-                                            <span class="admin-badge" style="font-size: 0.7rem;">Admin</span>
+                                            <span class="admin-badge">[ ADMIN ]</span>
                                        <?php endif; ?>
                                    </td>
-                                    <td style="text-align: center;">
-                                        <span style="color: var(--terminal-green); font-weight: bold;"><?php echo $user['tickets_created'] ?? 0; ?></span>
+                                    <td class="text-center">
+                                        <span class="text-green fw-bold"><?php echo $user['tickets_created'] ?? 0; ?></span>
                                    </td>
-                                    <td style="text-align: center;">
-                                        <span style="color: var(--status-open); font-weight: bold;"><?php echo $user['tickets_resolved'] ?? 0; ?></span>
+                                    <td class="text-center">
+                                        <span class="text-open fw-bold"><?php echo $user['tickets_resolved'] ?? 0; ?></span>
                                    </td>
-                                    <td style="text-align: center;">
-                                        <span style="color: var(--terminal-cyan); font-weight: bold;"><?php echo $user['comments_added'] ?? 0; ?></span>
+                                    <td class="text-center">
+                                        <span class="text-cyan fw-bold"><?php echo $user['comments_added'] ?? 0; ?></span>
                                    </td>
-                                    <td style="text-align: center;">
-                                        <span style="color: var(--terminal-amber); font-weight: bold;"><?php echo $user['tickets_assigned'] ?? 0; ?></span>
+                                    <td class="text-center">
+                                        <span class="text-amber fw-bold"><?php echo $user['tickets_assigned'] ?? 0; ?></span>
                                    </td>
-                                    <td style="text-align: center; font-size: 0.9rem;">
+                                    <td class="text-center text-sm">
                                        <?php echo $user['last_activity'] ? date('M d, Y H:i', strtotime($user['last_activity'])) : 'Never'; ?>
                                    </td>
                                </tr>
@@ -97,42 +104,32 @@
                        <?php endif; ?>
                    </tbody>
                </table>
+                </div>

                <!-- Summary Stats -->
                <?php if (!empty($userStats)): ?>
-                <div style="margin-top: 2rem; padding: 1rem; border: 1px solid var(--terminal-green);">
-                    <h4 style="color: var(--terminal-amber); margin-bottom: 1rem;">Summary</h4>
-                    <div style="display: grid; grid-template-columns: repeat(4, 1fr); gap: 1rem; text-align: center;">
-                        <div>
-                            <div style="font-size: 1.5rem; color: var(--terminal-green); font-weight: bold;">
-                                <?php echo array_sum(array_column($userStats, 'tickets_created')); ?>
-                            </div>
-                            <div style="font-size: 0.8rem; color: var(--terminal-green-dim);">Total Created</div>
-                        </div>
-                        <div>
-                            <div style="font-size: 1.5rem; color: var(--status-open); font-weight: bold;">
-                                <?php echo array_sum(array_column($userStats, 'tickets_resolved')); ?>
-                            </div>
-                            <div style="font-size: 0.8rem; color: var(--terminal-green-dim);">Total Resolved</div>
-                        </div>
-                        <div>
-                            <div style="font-size: 1.5rem; color: var(--terminal-cyan); font-weight: bold;">
-                                <?php echo array_sum(array_column($userStats, 'comments_added')); ?>
-                            </div>
-                            <div style="font-size: 0.8rem; color: var(--terminal-green-dim);">Total Comments</div>
-                        </div>
-                        <div>
-                            <div style="font-size: 1.5rem; color: var(--terminal-amber); font-weight: bold;">
-                                <?php echo count($userStats); ?>
-                            </div>
-                            <div style="font-size: 0.8rem; color: var(--terminal-green-dim);">Active Users</div>
-                        </div>
+                <div class="admin-stats-grid">
+                    <div>
+                        <div class="admin-stat-value text-green"><?php echo array_sum(array_column($userStats, 'tickets_created')); ?></div>
+                        <div class="admin-stat-label">Total Created</div>
+                    </div>
+                    <div>
+                        <div class="admin-stat-value text-open"><?php echo array_sum(array_column($userStats, 'tickets_resolved')); ?></div>
+                        <div class="admin-stat-label">Total Resolved</div>
+                    </div>
+                    <div>
+                        <div class="admin-stat-value text-cyan"><?php echo array_sum(array_column($userStats, 'comments_added')); ?></div>
+                        <div class="admin-stat-label">Total Comments</div>
+                    </div>
+                    <div>
+                        <div class="admin-stat-value text-amber"><?php echo count($userStats); ?></div>
+                        <div class="admin-stat-label">Active Users</div>
                    </div>
                </div>
                <?php endif; ?>
            </div>
        </div>
    </div>
-    <script>if (window.lt) lt.keys.initDefaults();</script>
+    <script nonce="<?php echo $nonce; ?>">if (window.lt) lt.keys.initDefaults();</script>
 </body>
 </html>
--- a/views/admin/WorkflowDesignerView.php
+++ b/views/admin/WorkflowDesignerView.php
@@ -13,9 +13,10 @@ $nonce = SecurityHeadersMiddleware::getNonce();
    <title>Workflow Designer - Admin</title>
    <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
    <link rel="stylesheet" href="/assets/css/base.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
-    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css?v=20260320">
+    <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css?v=20260320">
    <script nonce="<?php echo $nonce; ?>" src="/assets/js/base.js"></script>
+    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/utils.js?v=20260320"></script>
    <script nonce="<?php echo $nonce; ?>">
        window.CSRF_TOKEN = '<?php echo CsrfMiddleware::getToken(); ?>';
    </script>
@@ -23,47 +24,47 @@ $nonce = SecurityHeadersMiddleware::getNonce();
 <body>
    <div class="user-header">
        <div class="user-header-left">
-            <a href="/" class="back-link">← Dashboard</a>
-            <span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Workflow Designer</span>
+            <a href="/" class="back-link">[ ← DASHBOARD ]</a>
+            <span class="admin-page-title">Admin: Workflow Designer</span>
        </div>
        <div class="user-header-right">
            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <span class="admin-badge">Admin</span>
+                <span class="user-name">[ <?php echo htmlspecialchars(strtoupper($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username'])); ?> ]</span>
+                <span class="admin-badge">[ ADMIN ]</span>
            <?php endif; ?>
        </div>
    </div>

-    <div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
+    <div class="ascii-frame-outer admin-container">
        <span class="bottom-left-corner">╚</span>
        <span class="bottom-right-corner">╝</span>

        <div class="ascii-section-header">Status Workflow Designer</div>
        <div class="ascii-content">
            <div class="ascii-frame-inner">
-                <div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 1rem;">
-                    <h2 style="margin: 0;">Status Transitions</h2>
-                    <button data-action="show-create-modal" class="btn">+ New Transition</button>
+                <div class="admin-header-row">
+                    <h2>Status Transitions</h2>
+                    <button data-action="show-create-modal" class="btn">+ NEW TRANSITION</button>
                </div>

-                <p style="color: var(--terminal-green-dim); margin-bottom: 1rem;">
+                <p class="text-muted-green mb-1">
                    Define which status transitions are allowed. This controls what options appear in the status dropdown.
                </p>

                <!-- Visual Workflow Diagram -->
-                <div style="margin-bottom: 2rem; padding: 1rem; border: 1px solid var(--terminal-green); background: var(--bg-secondary);">
-                    <h4 style="color: var(--terminal-amber); margin-bottom: 1rem;">Workflow Diagram</h4>
-                    <div style="display: flex; justify-content: center; gap: 2rem; flex-wrap: wrap;">
+                <div class="workflow-diagram">
+                    <h4 class="admin-section-title">Workflow Diagram</h4>
+                    <div class="workflow-diagram-nodes">
                        <?php
                        $statuses = ['Open', 'Pending', 'In Progress', 'Closed'];
                        foreach ($statuses as $status):
                            $statusClass = 'status-' . str_replace(' ', '-', strtolower($status));
                        ?>
-                        <div style="text-align: center;">
-                            <div class="<?php echo $statusClass; ?>" style="padding: 0.5rem 1rem; display: inline-block;">
+                        <div class="workflow-diagram-node">
+                            <div class="<?php echo $statusClass; ?>">
                                <?php echo $status; ?>
                            </div>
-                            <div style="font-size: 0.8rem; color: var(--terminal-green-dim); margin-top: 0.5rem;">
+                            <div class="text-muted-green workflow-diagram-node-label">
                                <?php
                                $toCount = 0;
                                if (isset($workflows)) {
@@ -80,7 +81,8 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                </div>

                <!-- Transitions Table -->
-                <table style="width: 100%;">
+                <div class="table-wrapper">
+                <table>
                    <thead>
                        <tr>
                            <th>From Status</th>
@@ -95,9 +97,7 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    <tbody>
                        <?php if (empty($workflows)): ?>
                            <tr>
-                                <td colspan="7" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
-                                    No transitions defined. Add transitions to enable status changes.
-                                </td>
+                                <td colspan="7" class="empty-state">No transitions defined. Add transitions to enable status changes.</td>
                            </tr>
                        <?php else: ?>
                            <?php foreach ($workflows as $wf): ?>
@@ -107,38 +107,39 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                                            <?php echo htmlspecialchars($wf['from_status']); ?>
                                        </span>
                                    </td>
-                                    <td style="text-align: center; color: var(--terminal-amber);">→</td>
+                                    <td class="text-amber text-center">→</td>
                                    <td>
                                        <span class="status-<?php echo str_replace(' ', '-', strtolower($wf['to_status'])); ?>">
                                            <?php echo htmlspecialchars($wf['to_status']); ?>
                                        </span>
                                    </td>
-                                    <td style="text-align: center;"><?php echo $wf['requires_comment'] ? '✓' : '−'; ?></td>
-                                    <td style="text-align: center;"><?php echo $wf['requires_admin'] ? '✓' : '−'; ?></td>
-                                    <td style="text-align: center;">
-                                        <span style="color: <?php echo $wf['is_active'] ? 'var(--status-open)' : 'var(--status-closed)'; ?>;">
+                                    <td class="text-center"><?php echo $wf['requires_comment'] ? '✓' : '−'; ?></td>
+                                    <td class="text-center"><?php echo $wf['requires_admin'] ? '✓' : '−'; ?></td>
+                                    <td class="text-center">
+                                        <span class="<?php echo $wf['is_active'] ? 'text-open' : 'text-closed'; ?>">
                                            <?php echo $wf['is_active'] ? '✓' : '✗'; ?>
                                        </span>
                                    </td>
                                    <td>
-                                        <button data-action="edit-transition" data-id="<?php echo $wf['transition_id']; ?>" class="btn btn-small">Edit</button>
-                                        <button data-action="delete-transition" data-id="<?php echo $wf['transition_id']; ?>" class="btn btn-small btn-danger">Delete</button>
+                                        <button data-action="edit-transition" data-id="<?php echo $wf['transition_id']; ?>" class="btn btn-small">EDIT</button>
+                                        <button data-action="delete-transition" data-id="<?php echo $wf['transition_id']; ?>" class="btn btn-small btn-danger">DELETE</button>
                                    </td>
                                </tr>
                            <?php endforeach; ?>
                        <?php endif; ?>
                    </tbody>
                </table>
+                </div>
            </div>
        </div>
    </div>

    <!-- Create/Edit Modal -->
-    <div class="lt-modal-overlay" id="workflowModal" aria-hidden="true">
-        <div class="lt-modal" style="max-width: 450px;">
+    <div class="lt-modal-overlay" id="workflowModal" aria-hidden="true" role="dialog" aria-modal="true" aria-labelledby="modalTitle">
+        <div class="lt-modal lt-modal-sm">
            <div class="lt-modal-header">
                <span class="lt-modal-title" id="modalTitle">Create Transition</span>
-                <button class="lt-modal-close" data-modal-close>✕</button>
+                <button class="lt-modal-close" data-modal-close aria-label="Close">✕</button>
            </div>
            <form id="workflowForm">
                <input type="hidden" id="transition_id" name="transition_id">
@@ -172,14 +173,13 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                    </div>
                </div>
                <div class="lt-modal-footer">
-                    <button type="submit" class="lt-btn lt-btn-primary">Save</button>
-                    <button type="button" class="lt-btn lt-btn-ghost" data-modal-close>Cancel</button>
+                    <button type="submit" class="lt-btn lt-btn-primary">SAVE</button>
+                    <button type="button" class="lt-btn lt-btn-ghost" data-modal-close>CANCEL</button>
                </div>
            </form>
        </div>
    </div>

-    <script nonce="<?php echo $nonce; ?>" src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
    <script nonce="<?php echo $nonce; ?>">
        const workflows = <?php echo json_encode($workflows ?? []); ?>;

@@ -232,25 +232,15 @@ $nonce = SecurityHeadersMiddleware::getNonce();
                is_active: document.getElementById('is_active').checked ? 1 : 0
            };

-            const method = data.transition_id ? 'PUT' : 'POST';
            const url = '/api/manage_workflows.php' + (data.transition_id ? '?id=' + data.transition_id : '');
-
-            fetch(url, {
-                method: method,
-                headers: {
-                    'Content-Type': 'application/json',
-                    'X-CSRF-Token': window.CSRF_TOKEN
-                },
-                body: JSON.stringify(data)
-            })
-            .then(r => r.json())
-            .then(result => {
+            const apiCall = data.transition_id ? lt.api.put(url, data) : lt.api.post(url, data);
+            apiCall.then(result => {
                if (result.success) {
                    window.location.reload();
                } else {
                    lt.toast.error(result.error || 'Failed to save');
                }
-            });
+            }).catch(err => lt.toast.error('Failed to save'));
        }

        function editTransition(id) {
@@ -268,14 +258,12 @@ $nonce = SecurityHeadersMiddleware::getNonce();
        }

        function deleteTransition(id) {
-            if (!confirm('Delete this status transition?')) return;
-            fetch('/api/manage_workflows.php?id=' + id, {
-                method: 'DELETE',
-                headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
-            })
-            .then(r => r.json())
-            .then(data => {
-                if (data.success) window.location.reload();
+            showConfirmModal('Delete Transition', 'Delete this status transition?', 'error', function() {
+                lt.api.delete('/api/manage_workflows.php?id=' + id)
+                .then(data => {
+                    if (data.success) window.location.reload();
+                    else lt.toast.error(data.error || 'Failed to delete');
+                }).catch(err => lt.toast.error('Failed to delete'));
            });
        }
    </script>