fix: correct phpcs indentation on SLA banner conditional block

PHP inline conditionals inside HTML context must use 4-space indentation
to satisfy PSR-12 Generic.WhiteSpace.ScopeIndent rule.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

.eslintrc.json

@@ -0,0 +1,25 @@
+{
+    "env": {
+        "browser": true,
+        "es2021": true
+    },
+    "extends": "eslint:recommended",
+    "parserOptions": {
+        "ecmaVersion": 2021,
+        "sourceType": "script"
+    },
+    "globals": {
+        "lt": "readonly",
+        "module": "writable"
+    },
+    "rules": {
+        "no-undef": "off",
+        "no-unused-vars": "warn",
+        "no-empty": "warn",
+        "no-inner-declarations": "warn",
+        "no-useless-escape": "warn",
+        "no-regex-spaces": "warn",
+        "semi": ["error", "always"],
+        "eqeqeq": "warn"
+    }
+}

.gitea/workflows/lint.yml

@@ -0,0 +1,93 @@
+name: Lint
+
+on:
+  push:
+    branches: ["**"]
+  pull_request:
+    branches: ["**"]
+
+jobs:
+  php-lint:
+    name: PHP (phpcs PSR-12)
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v3
+
+      - name: Install PHP and phpcs
+        run: |
+          apt-get update -qq
+          apt-get install -y -qq php-cli php-xml
+          curl -sL https://squizlabs.github.io/PHP_CodeSniffer/phpcs.phar -o /usr/local/bin/phpcs
+          chmod +x /usr/local/bin/phpcs
+
+      - name: Run phpcs
+        run: phpcs --standard=.phpcs.xml .
+
+  js-lint:
+    name: JS (eslint)
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v3
+
+      - name: Install ESLint
+        run: npm install --save-dev eslint@8
+
+      - name: Run ESLint
+        run: npx eslint assets/js/
+
+  deploy:
+    name: Deploy
+    runs-on: ubuntu-latest
+    needs: [php-lint, js-lint]
+    if: github.event_name == 'push' && (github.ref == 'refs/heads/main' || github.ref == 'refs/heads/development')
+    permissions:
+      contents: write
+    steps:
+      - name: Trigger webhook
+        env:
+          WEBHOOK_SECRET: ${{ secrets.WEBHOOK_SECRET }}
+          GIT_REF: ${{ github.ref }}
+        run: |
+          if [ "$GIT_REF" = "refs/heads/main" ]; then
+            HOOK_ID="tinker-deploy"
+          else
+            HOOK_ID="tinker-beta-deploy"
+          fi
+          PAYLOAD="{\"ref\":\"${GIT_REF}\"}"
+          SIG=$(echo -n "$PAYLOAD" | openssl dgst -sha256 -hmac "$WEBHOOK_SECRET" | awk '{print $2}')
+          curl -sf --connect-timeout 10 \
+            -X POST \
+            -H "Content-Type: application/json" \
+            -H "X-Gitea-Signature: ${SIG}" \
+            -d "$PAYLOAD" \
+            "http://10.10.10.45:9000/hooks/${HOOK_ID}"
+
+      - name: Tag deployed commit
+        if: github.ref == 'refs/heads/main'
+        env:
+          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
+        run: |
+          TAG="deploy-$(date -u +%Y.%m.%d)-${{ github.run_number }}"
+          curl -sf -X POST \
+            -H "Authorization: token $GITHUB_TOKEN" \
+            -H "Content-Type: application/json" \
+            -d "{\"tag_name\":\"${TAG}\",\"target\":\"${{ github.sha }}\",\"message\":\"Deployed to production\"}" \
+            "https://code.lotusguild.org/api/v1/repos/${{ github.repository }}/tags"
+
+  notify-failure:
+    name: Notify on failure
+    runs-on: ubuntu-latest
+    needs: [php-lint, js-lint]
+    if: failure() && github.event_name == 'push'
+    steps:
+      - name: Send Matrix alert
+        env:
+          MATRIX_WEBHOOK_URL: ${{ secrets.MATRIX_WEBHOOK_URL }}
+          REPO: ${{ github.repository }}
+          BRANCH: ${{ github.ref_name }}
+          RUN_URL: ${{ github.server_url }}/${{ github.repository }}/actions/runs/${{ github.run_id }}
+        run: |
+          if [ -z "$MATRIX_WEBHOOK_URL" ] || [ "$MATRIX_WEBHOOK_URL" = "CONFIGURE_ME" ]; then exit 0; fi
+          curl -sf -X POST "$MATRIX_WEBHOOK_URL" \
+            -H "Content-Type: application/json" \
+            -d "{\"text\":\"CI FAILED: ${REPO} @ ${BRANCH} — ${RUN_URL}\"}"

.gitea/workflows/security.yml

@@ -0,0 +1,30 @@
+name: Security
+
+on:
+  push:
+    branches: ["**"]
+  pull_request:
+    branches: ["**"]
+  schedule:
+    - cron: '0 6 * * 1'
+
+jobs:
+  semgrep:
+    name: PHP Security (semgrep)
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v3
+
+      - name: Install semgrep
+        run: |
+          apt-get update -qq
+          apt-get install -y -qq python3 python3-pip
+          pip3 install semgrep
+
+      - name: Run semgrep
+        run: |
+          semgrep --config=p/php --config=p/owasp-top-ten --error \
+            --exclude-rule=php.lang.security.injection.echoed-request.echoed-request \
+            --exclude-rule=php.lang.security.injection.tainted-filename.tainted-filename \
+            --exclude-rule=php.lang.security.injection.tainted-callable.tainted-callable \
+            .

.phpcs.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0"?>
+<ruleset name="TinkerTickets">
+    <description>PSR-12 with project-specific exclusions</description>
+
+    <file>.</file>
+    <exclude-pattern>*/uploads/*</exclude-pattern>
+    <exclude-pattern>*/migrations/*</exclude-pattern>
+    <exclude-pattern>*/.gitea/*</exclude-pattern>
+
+    <arg name="extensions" value="php"/>
+    <arg name="colors"/>
+    <arg value="sp"/>
+
+    <rule ref="PSR12">
+        <!-- Codebase does not use namespaces -->
+        <exclude name="PSR1.Classes.ClassDeclaration.MissingNamespace"/>
+        <!-- Files mix includes and class definitions by design -->
+        <exclude name="PSR1.Files.SideEffects.FoundWithSymbols"/>
+        <!-- View files contain long HTML strings — not worth wrapping -->
+        <exclude name="Generic.Files.LineLength"/>
+    </rule>
+</ruleset>
+

README.md

@@ -1,5 +1,8 @@
 # Tinker Tickets
 
+[![Lint](https://code.lotusguild.org/LotusGuild/tinker_tickets/actions/workflows/lint.yml/badge.svg)](https://code.lotusguild.org/LotusGuild/tinker_tickets/actions?workflow=lint.yml)
+[![Security](https://code.lotusguild.org/LotusGuild/tinker_tickets/actions/workflows/security.yml/badge.svg)](https://code.lotusguild.org/LotusGuild/tinker_tickets/actions?workflow=security.yml)
+
 A feature-rich PHP-based ticketing system designed for tracking and managing data center infrastructure issues with enterprise-grade workflow management and a retro terminal aesthetic.
 
 **Documentation**: [Wiki](https://wiki.lotusguild.org/en/Services/service-tinker-tickets)
@@ -561,6 +564,20 @@ Key conventions and gotchas for working with this codebase:
 | Visibility | Enforced on ticket views, downloads, and bulk operations |
 | API Key Auth | SHA-256 hashed keys stored in DB; Bearer token auth for external API |
 
+## CI / CD
+
+| Workflow | Purpose | Triggers |
+|---|---|---|
+| `lint.yml` (php-lint) | phpcs PSR-12 standard | Every push and PR |
+| `lint.yml` (js-lint) | ESLint on `assets/js/` | Every push and PR |
+| `security.yml` | semgrep with `p/php` + `p/owasp-top-ten` configs | Every push, PR, and weekly (Monday 6am) |
+| `deploy` job in `lint.yml` | Calls deploy webhooks on CT132 (10.10.10.45): `tinker-deploy` (main) or `tinker-beta-deploy` (development); tags deployed commit `deploy-YYYY.MM.DD-N` | Push to `main` or `development`, after both lint jobs pass |
+| `notify-failure` job in `lint.yml` | Posts CI failure alert to Matrix via webhook | Push to any branch when lint fails |
+
+Branch protection is enabled on `main` — both lint jobs must pass before any PR can merge.
+
+Lint config: `.phpcs.xml` (PSR-12 with project-specific tweaks), `.eslintrc.json` (root, browser env).
+
 ## License
 
 Internal use only - LotusGuild Infrastructure

api/add_comment.php

@@ -1,4 +1,5 @@
 <?php
+
 // Disable error display in the output
 ini_set('display_errors', 0);
 error_reporting(E_ALL);
@@ -146,7 +147,10 @@ try {
 
         // Notify watchers of the new comment
         NotificationHelper::notifyWatchers(
-            $conn, $ticketId, $ticketTitle, 'comment_added',
+            $conn,
+            $ticketId,
+            $ticketTitle,
+            'comment_added',
             ['author' => $authorDisplay, 'preview' => mb_strimwidth($commentText, 0, 200, '…')],
             (int)$userId
         );
@@ -172,7 +176,6 @@ try {
     }
     header('Content-Type: application/json');
     echo json_encode($result);
-
 } catch (Exception $e) {
     // Discard any unexpected output
     ob_end_clean();

api/assign_ticket.php

@@ -1,4 +1,5 @@
 <?php
+
 require_once __DIR__ . '/bootstrap.php';
 require_once dirname(__DIR__) . '/models/TicketModel.php';
 require_once dirname(__DIR__) . '/models/AuditLogModel.php';

api/audit_log.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Audit Log API Endpoint
  * Handles fetching filtered audit logs and CSV export
@@ -23,13 +24,27 @@ if ($_SERVER['REQUEST_METHOD'] === 'GET') {
     if (isset($_GET['export']) && $_GET['export'] === 'csv') {
         // Build filters
         $filters = [];
-        if (isset($_GET['action_type'])) $filters['action_type'] = $_GET['action_type'];
+        if (isset($_GET['action_type'])) {
-        if (isset($_GET['entity_type'])) $filters['entity_type'] = $_GET['entity_type'];
+            $filters['action_type'] = $_GET['action_type'];
-        if (isset($_GET['user_id'])) $filters['user_id'] = $_GET['user_id'];
+        }
-        if (isset($_GET['entity_id'])) $filters['entity_id'] = $_GET['entity_id'];
+        if (isset($_GET['entity_type'])) {
-        if (isset($_GET['date_from'])) $filters['date_from'] = $_GET['date_from'];
+            $filters['entity_type'] = $_GET['entity_type'];
-        if (isset($_GET['date_to'])) $filters['date_to'] = $_GET['date_to'];
+        }
-        if (isset($_GET['ip_address'])) $filters['ip_address'] = $_GET['ip_address'];
+        if (isset($_GET['user_id'])) {
+            $filters['user_id'] = $_GET['user_id'];
+        }
+        if (isset($_GET['entity_id'])) {
+            $filters['entity_id'] = $_GET['entity_id'];
+        }
+        if (isset($_GET['date_from'])) {
+            $filters['date_from'] = $_GET['date_from'];
+        }
+        if (isset($_GET['date_to'])) {
+            $filters['date_to'] = $_GET['date_to'];
+        }
+        if (isset($_GET['ip_address'])) {
+            $filters['ip_address'] = $_GET['ip_address'];
+        }
 
         // Get all matching logs (no limit for CSV export)
         $result = $auditLogModel->getFilteredLogs($filters, 10000, 0);
@@ -77,13 +92,27 @@ if ($_SERVER['REQUEST_METHOD'] === 'GET') {
 
         // Build filters
         $filters = [];
-        if (isset($_GET['action_type'])) $filters['action_type'] = $_GET['action_type'];
+        if (isset($_GET['action_type'])) {
-        if (isset($_GET['entity_type'])) $filters['entity_type'] = $_GET['entity_type'];
+            $filters['action_type'] = $_GET['action_type'];
-        if (isset($_GET['user_id'])) $filters['user_id'] = $_GET['user_id'];
+        }
-        if (isset($_GET['entity_id'])) $filters['entity_id'] = $_GET['entity_id'];
+        if (isset($_GET['entity_type'])) {
-        if (isset($_GET['date_from'])) $filters['date_from'] = $_GET['date_from'];
+            $filters['entity_type'] = $_GET['entity_type'];
-        if (isset($_GET['date_to'])) $filters['date_to'] = $_GET['date_to'];
+        }
-        if (isset($_GET['ip_address'])) $filters['ip_address'] = $_GET['ip_address'];
+        if (isset($_GET['user_id'])) {
+            $filters['user_id'] = $_GET['user_id'];
+        }
+        if (isset($_GET['entity_id'])) {
+            $filters['entity_id'] = $_GET['entity_id'];
+        }
+        if (isset($_GET['date_from'])) {
+            $filters['date_from'] = $_GET['date_from'];
+        }
+        if (isset($_GET['date_to'])) {
+            $filters['date_to'] = $_GET['date_to'];
+        }
+        if (isset($_GET['ip_address'])) {
+            $filters['ip_address'] = $_GET['ip_address'];
+        }
 
         // Get filtered logs
         $result = $auditLogModel->getFilteredLogs($filters, $limit, $offset);

api/bootstrap.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * API Bootstrap - Common setup for API endpoints
  *
@@ -54,7 +55,8 @@ $conn = Database::getConnection();
  * Output a JSON response, appending the rotated CSRF token so the
  * client-side lt.api interceptor can update window.CSRF_TOKEN.
  */
-function apiRespond(array $data): void {
+function apiRespond(array $data): void
+{
     if (!empty($GLOBALS['_new_csrf_token'])) {
         $data['csrf_token'] = $GLOBALS['_new_csrf_token'];
     }

api/bulk_operation.php

@@ -1,4 +1,5 @@
 <?php
+
 // Apply rate limiting
 require_once dirname(__DIR__) . '/middleware/RateLimitMiddleware.php';
 RateLimitMiddleware::apply('api');

api/check_duplicates.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Check for duplicate tickets API
  *
@@ -63,13 +64,11 @@ while ($row = $result->fetch_assoc()) {
     // Check for exact substring match
     if (stripos($row['title'], $title) !== false) {
         $similarity = 90;
-    }
     // Check SOUNDEX match
-    elseif (soundex($row['title']) === $soundexTitle) {
+    } elseif (soundex($row['title']) === $soundexTitle) {
         $similarity = 70;
-    }
     // Check word overlap
-    else {
+    } else {
         $titleWords = array_map('strtolower', preg_split('/\s+/', $title));
         $rowWords = array_map('strtolower', preg_split('/\s+/', $row['title']));
         $matchingWords = array_intersect($titleWords, $rowWords);

api/clone_ticket.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Clone Ticket API
  * Creates a copy of an existing ticket with the same properties
@@ -126,7 +127,6 @@ try {
             'error' => $result['error'] ?? 'Failed to create cloned ticket'
         ]);
     }
-
 } catch (Exception $e) {
     error_log("Clone ticket API error: " . $e->getMessage());
     http_response_code(500);

api/custom_fields.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Custom Fields Management API
  * CRUD operations for custom field definitions
@@ -16,7 +17,9 @@ try {
     require_once dirname(__DIR__) . '/models/CustomFieldModel.php';
 
     // Check authentication
-    if (session_status() === PHP_SESSION_NONE) session_start();
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
     if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
         http_response_code(401);
         echo json_encode(['success' => false, 'error' => 'Authentication required']);
@@ -107,7 +110,6 @@ try {
             http_response_code(405);
             echo json_encode(['success' => false, 'error' => 'Method not allowed']);
     }
-
 } catch (Exception $e) {
     error_log("Custom fields API error: " . $e->getMessage());
     http_response_code(500);

api/delete_attachment.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Delete Attachment API
  *
@@ -114,7 +115,6 @@ try {
     );
 
     ResponseHelper::success([], 'Attachment deleted successfully');
-
 } catch (Exception $e) {
     ResponseHelper::serverError('Failed to delete attachment');
 }

api/delete_comment.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * API endpoint for deleting a comment
  */
@@ -111,7 +112,6 @@ try {
 
     header('Content-Type: application/json');
     echo json_encode($result);
-
 } catch (Exception $e) {
     ob_end_clean();
     error_log("Delete comment API error: " . $e->getMessage());

api/download_attachment.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Download Attachment API
  *
@@ -131,7 +132,6 @@ try {
 
     fclose($handle);
     exit;
-
 } catch (Exception $e) {
     http_response_code(500);
     header('Content-Type: application/json');

api/export_tickets.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Export Tickets API
  *
@@ -23,7 +24,9 @@ try {
     require_once dirname(__DIR__) . '/models/AuditLogModel.php';
 
     // Check authentication via session
-    if (session_status() === PHP_SESSION_NONE) { session_start(); }
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
     if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
         header('Content-Type: application/json');
         http_response_code(401);
@@ -126,7 +129,6 @@ try {
 
         fclose($output);
         exit;
-
     } elseif ($format === 'json') {
         // JSON Export
         header('Content-Type: application/json');
@@ -152,7 +154,6 @@ try {
             }, $tickets)
         ], JSON_PRETTY_PRINT);
         exit;
-
     } elseif ($format === 'full') {
         // Full single-ticket export: ticket + all comments + audit timeline
         if (!$singleId) {
@@ -228,14 +229,12 @@ try {
             'timeline'       => $timelineOut,
         ], JSON_PRETTY_PRINT);
         exit;
-
     } else {
         header('Content-Type: application/json');
         http_response_code(400);
         echo json_encode(['success' => false, 'error' => 'Invalid format. Use csv, json, or full.']);
         exit;
     }
-
 } catch (Exception $e) {
     error_log("Export tickets API error: " . $e->getMessage());
     header('Content-Type: application/json');

api/generate_api_key.php

@@ -1,4 +1,5 @@
 <?php
+
 // API endpoint for generating API keys (Admin only)
 error_reporting(E_ALL);
 ini_set('display_errors', 0);
@@ -19,7 +20,9 @@ try {
     require_once dirname(__DIR__) . '/models/AuditLogModel.php';
 
     // Check authentication via session
-    if (session_status() === PHP_SESSION_NONE) session_start();
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
     if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
         throw new Exception("Authentication required");
     }
@@ -105,7 +108,6 @@ try {
         'key_id' => $result['key_id'],
         'expires_at' => $result['expires_at']
     ]);
-
 } catch (Exception $e) {
     ob_end_clean();
     error_log("Generate API key error: " . $e->getMessage());

api/get_comments.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Get Comments API
  * Returns paginated comments for a ticket (used by "Load more" on ticket view)

api/get_template.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Get Template API
  * Returns a ticket template by ID
@@ -11,7 +12,9 @@ require_once dirname(__DIR__) . '/helpers/ErrorHandler.php';
 ErrorHandler::init();
 
 try {
-    if (session_status() === PHP_SESSION_NONE) session_start();
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
     require_once dirname(__DIR__) . '/config/config.php';
     require_once dirname(__DIR__) . '/helpers/Database.php';
     require_once dirname(__DIR__) . '/models/TemplateModel.php';
@@ -43,7 +46,6 @@ try {
     } else {
         ErrorHandler::sendNotFoundError('Template not found');
     }
-
 } catch (Exception $e) {
     ErrorHandler::log($e->getMessage(), E_ERROR);
     ErrorHandler::sendErrorResponse('Failed to retrieve template', 500, $e);

api/get_users.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Get Users API
  * Returns list of users for @mentions autocomplete
@@ -24,7 +25,6 @@ try {
     }
 
     echo json_encode(['success' => true, 'users' => $users]);
-
 } catch (Exception $e) {
     error_log("Get users API error: " . $e->getMessage());
     http_response_code(500);

api/health.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Health Check Endpoint
  *

api/manage_recurring.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Recurring Tickets Management API
  * CRUD operations for recurring_tickets table
@@ -16,7 +17,9 @@ try {
     require_once dirname(__DIR__) . '/models/RecurringTicketModel.php';
 
     // Check authentication
-    if (session_status() === PHP_SESSION_NONE) session_start();
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
     if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
         http_response_code(401);
         echo json_encode(['success' => false, 'error' => 'Authentication required']);
@@ -130,14 +133,14 @@ try {
             http_response_code(405);
             echo json_encode(['success' => false, 'error' => 'Method not allowed']);
     }
-
 } catch (Exception $e) {
     error_log("Recurring tickets API error: " . $e->getMessage());
     http_response_code(500);
     echo json_encode(['success' => false, 'error' => 'An internal error occurred']);
 }
 
-function calculateNextRun($scheduleType, $scheduleDay, $scheduleTime) {
+function calculateNextRun($scheduleType, $scheduleDay, $scheduleTime)
+{
     $now = new DateTime();
     $time = $scheduleTime ?: '09:00';
 

api/manage_templates.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Template Management API
  * CRUD operations for ticket_templates table
@@ -15,7 +16,9 @@ try {
     require_once dirname(__DIR__) . '/helpers/Database.php';
 
     // Check authentication
-    if (session_status() === PHP_SESSION_NONE) session_start();
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
     if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
         http_response_code(401);
         echo json_encode(['success' => false, 'error' => 'Authentication required']);
@@ -95,7 +98,8 @@ try {
             $stmt = $conn->prepare("INSERT INTO ticket_templates
                                     (template_name, title_template, description_template, category, type, default_priority, is_active)
                                     VALUES (?, ?, ?, ?, ?, ?, ?)");
-            $stmt->bind_param('sssssii',
+            $stmt->bind_param(
+                'sssssii',
                 $templateName,
                 $titleTemplate,
                 $description,
@@ -145,7 +149,8 @@ try {
                                     template_name = ?, title_template = ?, description_template = ?,
                                     category = ?, type = ?, default_priority = ?, is_active = ?
                                     WHERE template_id = ?");
-            $stmt->bind_param('sssssiii',
+            $stmt->bind_param(
+                'sssssiii',
                 $templateName,
                 $titleTemplate,
                 $description,
@@ -176,7 +181,6 @@ try {
             http_response_code(405);
             echo json_encode(['success' => false, 'error' => 'Method not allowed']);
     }
-
 } catch (Exception $e) {
     error_log("Template API error: " . $e->getMessage());
     http_response_code(500);

api/manage_workflows.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Workflow/Status Transitions Management API
  * CRUD operations for status_transitions table
@@ -17,7 +18,9 @@ try {
     require_once dirname(__DIR__) . '/models/AuditLogModel.php';
 
     // Check authentication
-    if (session_status() === PHP_SESSION_NONE) session_start();
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
     if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
         http_response_code(401);
         echo json_encode(['success' => false, 'error' => 'Authentication required']);
@@ -188,7 +191,6 @@ try {
             http_response_code(405);
             echo json_encode(['success' => false, 'error' => 'Method not allowed']);
     }
-
 } catch (Exception $e) {
     error_log("Workflow API error: " . $e->getMessage());
     http_response_code(500);

api/notifications.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Notifications API
  *
@@ -11,6 +12,7 @@
  *   - Status changes on watched (via ticket_watchers)
  *   - @mentions in comments     (action_type='comment', details.mentions[] contains username)
  */
+
 require_once __DIR__ . '/bootstrap.php';
 require_once dirname(__DIR__) . '/models/UserPreferencesModel.php';
 
@@ -75,7 +77,10 @@ $stmt = $conn->prepare($myTicketsSql);
 $stmt->bind_param('ii', $userId, $userId);
 $stmt->execute();
 $mtResult = $stmt->get_result();
-while ($mtRow = $mtResult->fetch_assoc()) { $myTicketIds[(int)$mtRow['ticket_id']] = true; $myTicketIds[$mtRow['ticket_id']] = true; }
+while ($mtRow = $mtResult->fetch_assoc()) {
+    $myTicketIds[(int)$mtRow['ticket_id']] = true;
+    $myTicketIds[$mtRow['ticket_id']] = true;
+}
 $stmt->close();
 
 $watchedSql = "SELECT ticket_id FROM ticket_watchers WHERE user_id = ?";
@@ -83,7 +88,10 @@ $stmt = $conn->prepare($watchedSql);
 $stmt->bind_param('i', $userId);
 $stmt->execute();
 $wResult = $stmt->get_result();
-while ($wRow = $wResult->fetch_assoc()) { $myTicketIds[(int)$wRow['ticket_id']] = true; $myTicketIds[$wRow['ticket_id']] = true; }
+while ($wRow = $wResult->fetch_assoc()) {
+    $myTicketIds[(int)$wRow['ticket_id']] = true;
+    $myTicketIds[$wRow['ticket_id']] = true;
+}
 $stmt->close();
 
 // Step B: fetch recent comment audit events not by the current user
@@ -113,7 +121,9 @@ foreach ($rawCommentRows as $rawRow) {
     $tid = (int)$tidRaw;
     if ($tid > 0 && (isset($myTicketIds[$tid]) || isset($myTicketIds[$tidRaw]))) {
         $commentRows[] = $rawRow;
-        if (count($commentRows) >= 15) break;
+        if (count($commentRows) >= 15) {
+            break;
+        }
     }
 }
 
@@ -143,7 +153,9 @@ $all = [];
 $seen = [];
 foreach (array_merge($assignRows, $commentRows, $statusRows) as $row) {
     $id = (int)$row['log_id'];
-    if (isset($seen[$id])) continue;
+    if (isset($seen[$id])) {
+        continue;
+    }
     $seen[$id] = true;
     $all[] = $row;
 }

api/revoke_api_key.php

@@ -1,4 +1,5 @@
 <?php
+
 // API endpoint for revoking API keys (Admin only)
 error_reporting(E_ALL);
 ini_set('display_errors', 0);
@@ -19,7 +20,9 @@ try {
     require_once dirname(__DIR__) . '/models/AuditLogModel.php';
 
     // Check authentication via session
-    if (session_status() === PHP_SESSION_NONE) session_start();
+    if (session_status() === PHP_SESSION_NONE) {
+        session_start();
+    }
     if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
         throw new Exception("Authentication required");
     }
@@ -98,7 +101,6 @@ try {
         'success' => true,
         'message' => 'API key revoked successfully'
     ]);
-
 } catch (Exception $e) {
     ob_end_clean();
     error_log("Revoke API key error: " . $e->getMessage());

api/saved_filters.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Saved Filters API Endpoint
  * Handles GET (fetch filters), POST (create filter), PUT (update filter), DELETE (delete filter)

api/ticket_dependencies.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Ticket Dependencies API
  */

api/update_comment.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * API endpoint for updating a comment
  */
@@ -100,7 +101,6 @@ try {
 
     header('Content-Type: application/json');
     echo json_encode($result);
-
 } catch (Exception $e) {
     ob_end_clean();
     error_log("Update comment API error: " . $e->getMessage());

api/update_ticket.php

@@ -1,4 +1,5 @@
 <?php
+
 // Enable error reporting for debugging
 error_reporting(E_ALL);
 ini_set('display_errors', 0); // Don't display errors in the response
@@ -53,7 +54,8 @@ try {
     $isAdmin = $currentUser['is_admin'] ?? false;
 
     // Updated controller class that handles partial updates
-    class ApiTicketController {
+    class ApiTicketController
+    {
         private $conn;
         private $ticketModel;
         private $commentModel;
@@ -63,7 +65,8 @@ try {
         private $isAdmin;
         private $currentUser;
 
-        public function __construct($conn, $userId = null, $isAdmin = false, $currentUser = []) {
+        public function __construct($conn, $userId = null, $isAdmin = false, $currentUser = [])
+        {
             $this->conn = $conn;
             $this->ticketModel = new TicketModel($conn);
             $this->commentModel = new CommentModel($conn);
@@ -74,7 +77,8 @@ try {
             $this->currentUser = $currentUser;
         }
 
-        public function update($id, $data) {
+        public function update($id, $data)
+        {
             // First, get the current ticket data to fill in missing fields
             $currentTicket = $this->ticketModel->getTicketById($id);
             if (!$currentTicket) {
@@ -175,7 +179,10 @@ try {
                 $visResult = $this->ticketModel->updateVisibility($id, $data['visibility'], $visibilityGroups, $this->userId);
                 if ($visResult && $this->userId) {
                     $this->auditLog->log(
-                        $this->userId, 'update', 'ticket', (string)$id,
+                        $this->userId,
+                        'update',
+                        'ticket',
+                        (string)$id,
                         [
                             'field'      => 'visibility',
                             'from'       => $currentTicket['visibility'] ?? 'public',
@@ -276,7 +283,6 @@ try {
     }
     header('Content-Type: application/json');
     echo json_encode($result);
-
 } catch (Exception $e) {
     // Discard any output that might have been generated
     ob_end_clean();
@@ -292,4 +298,3 @@ try {
         'error' => 'An internal error occurred'
     ]);
 }
-?>

api/upload_attachment.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * Upload Attachment API
  *
@@ -143,13 +144,18 @@ if (!is_dir($uploadDir)) {
     }
 }
 
-// Create ticket subdirectory
+// Create ticket subdirectory — ticketId is validated as digits-only above
 $ticketDir = $uploadDir . '/' . $ticketId;
 if (!is_dir($ticketDir)) {
     if (!mkdir($ticketDir, 0755, true)) {
         ResponseHelper::serverError('Failed to create ticket upload directory');
     }
 }
+// Confirm resolved path stays within the upload root (defence-in-depth)
+$resolvedTicketDir = realpath($ticketDir);
+if ($resolvedTicketDir === false || strpos($resolvedTicketDir, realpath($uploadDir)) !== 0) {
+    ResponseHelper::error('Invalid upload path');
+}
 
 // Derive extension from validated MIME type (never from user-supplied filename)
 // This prevents executable extension attacks (e.g. evil.php disguised as text/plain)
@@ -229,7 +235,6 @@ try {
         'uploaded_by' => $_SESSION['user']['display_name'] ?? $_SESSION['user']['username'],
         'uploaded_at' => date('Y-m-d H:i:s')
     ], 'File uploaded successfully');
-
 } catch (Exception $e) {
     // Clean up file on error
     if (file_exists($targetPath)) {

api/user_avatar.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * User Avatar API
  *
@@ -55,7 +56,10 @@ if (!is_dir($cacheDir)) {
     mkdir($cacheDir, 0755, true);
 }
 
-$cacheFile = $cacheDir . '/user_' . $userId . '.jpg';
+// Build cache paths from the validated integer $userId — no user-supplied strings used
+$safeUserId       = (int)$userId; // nosemgrep: php.lang.security.injection.tainted-filename.tainted-filename
+$cacheFile        = $cacheDir . '/user_' . $safeUserId . '.jpg';
+$noAvatarSentinel = $cacheDir . '/user_' . $safeUserId . '.none';
 $cacheTtl         = (int)($cfg['AVATAR_CACHE_TTL'] ?? 3600);
 
 // Serve from cache if fresh
@@ -68,7 +72,6 @@ if (file_exists($cacheFile) && (time() - filemtime($cacheFile)) < $cacheTtl) {
 }
 
 // A sentinel empty file means "no avatar" — don't re-query LDAP until TTL expires
-$noAvatarSentinel = $cacheDir . '/user_' . $userId . '.none';
 if (file_exists($noAvatarSentinel) && (time() - filemtime($noAvatarSentinel)) < $cacheTtl) {
     http_response_code(404);
     exit;

api/user_preferences.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * User Preferences API Endpoint
  * Handles GET (fetch preferences) and POST (update preference)
@@ -42,7 +43,9 @@ if ($_SERVER['REQUEST_METHOD'] === 'POST') {
         try {
             foreach ($data['preferences'] as $key => $value) {
                 $key = trim($key);
-                if (!in_array($key, $validKeys)) continue;
+                if (!in_array($key, $validKeys)) {
+                    continue;
+                }
                 $prefsModel->setPreference($userId, $key, (string)$value);
                 if ($key === 'rows_per_page') {
                     setcookie('ticketsPerPage', $value, ['expires' => time() + (86400 * 365), 'path' => '/', 'httponly' => true, 'secure' => true, 'samesite' => 'Lax']);

api/watch_ticket.php

@@ -1,10 +1,12 @@
 <?php
+
 /**
  * Watch / Unwatch Ticket API
  *
  * GET  ?ticket_id=N  → returns { watching: bool, watcher_count: int }
  * POST { ticket_id, action: 'watch'|'unwatch' } → toggles watcher row
  */
+
 require_once __DIR__ . '/bootstrap.php';
 require_once dirname(__DIR__) . '/models/TicketModel.php';
 

assets/css/base.css

@@ -2458,7 +2458,7 @@ select option:checked {
 }
 .lt-progress-bar {
   height: 100%;
-  background: var(--accent-orange);
+  background: linear-gradient(90deg, var(--accent-orange), #ff8c2b);
   box-shadow: var(--glow-orange);
   transition: width 0.4s cubic-bezier(0.4, 0, 0.2, 1);
   position: relative;
@@ -2471,9 +2471,9 @@ select option:checked {
   height: 100%;
   background: linear-gradient(90deg, transparent, rgba(255,255,255,0.4));
 }
-.lt-progress--cyan .lt-progress-bar  { background: var(--accent-cyan);   box-shadow: var(--glow-cyan); }
+.lt-progress--cyan .lt-progress-bar  { background: linear-gradient(90deg, var(--accent-cyan),  #33dfff); box-shadow: var(--glow-cyan); }
-.lt-progress--green .lt-progress-bar { background: var(--accent-green);  box-shadow: var(--glow-green); }
+.lt-progress--green .lt-progress-bar { background: linear-gradient(90deg, var(--accent-green), #33ffaa); box-shadow: var(--glow-green); }
-.lt-progress--red .lt-progress-bar   { background: var(--accent-red);    box-shadow: var(--glow-red); }
+.lt-progress--red .lt-progress-bar   { background: linear-gradient(90deg, var(--accent-red),   #ff4466); box-shadow: var(--glow-red); }
 .lt-progress--striped .lt-progress-bar {
   background-image: repeating-linear-gradient(
     45deg, transparent, transparent 4px,
@@ -4479,7 +4479,83 @@ body.lt-is-offline .lt-main { margin-top: 2rem; transition: margin-top 0.25s eas
 
 
 /* ----------------------------------------------------------------
-   61. TIMELINE / ACTIVITY FEED
+   61. SLA BANNER
+   ----------------------------------------------------------------
+   lt-sla-p1 — pulsing red banner for critical SLA breach
+   lt-sla-p2 — static amber banner for high-priority SLA warning
+   ---------------------------------------------------------------- */
+.lt-sla-p1,
+.lt-sla-p2 {
+  display: flex;
+  align-items: center;
+  gap: 0.75rem;
+  padding: 0.6rem 1rem;
+  border: 1px solid;
+  font-family: var(--font-mono);
+}
+.lt-sla-p1 {
+  border-color: rgba(255,45,85,0.4);
+  background: rgba(255,45,85,0.08);
+  animation: lt-sla-pulse 2s infinite;
+}
+.lt-sla-p2 {
+  border-color: rgba(255,179,0,0.4);
+  background: rgba(255,179,0,0.08);
+}
+@keyframes lt-sla-pulse {
+  0%, 100% { box-shadow: 0 0 8px  rgba(255,45,85,0.20); }
+  50%       { box-shadow: 0 0 20px rgba(255,45,85,0.45); }
+}
+.lt-sla-icon  { font-size: 1rem; flex-shrink: 0; }
+.lt-sla-info  { flex: 1; min-width: 0; }
+.lt-sla-title {
+  font-size: 0.68rem;
+  font-weight: 700;
+  text-transform: uppercase;
+  letter-spacing: 0.12em;
+  margin-bottom: 4px;
+}
+.lt-sla-p1 .lt-sla-title { color: var(--accent-red);   text-shadow: var(--glow-red); }
+.lt-sla-p2 .lt-sla-title { color: var(--accent-amber); text-shadow: var(--glow-amber); }
+.lt-sla-bar {
+  height: 5px;
+  background: rgba(255,255,255,0.08);
+  position: relative;
+  overflow: hidden;
+}
+.lt-sla-fill {
+  height: 100%;
+  width: 0%;
+  transition: width 0.4s ease;
+}
+.lt-sla-p1 .lt-sla-fill { background: linear-gradient(90deg, var(--accent-red),   var(--accent-orange)); box-shadow: 0 0 8px rgba(255,45,85,0.6); }
+.lt-sla-p2 .lt-sla-fill { background: linear-gradient(90deg, var(--accent-amber), #ffd740);             box-shadow: 0 0 8px rgba(255,179,0,0.6); }
+.lt-sla-meta {
+  font-size: 0.60rem;
+  color: var(--text-dim);
+  text-transform: uppercase;
+  letter-spacing: 0.10em;
+  flex-shrink: 0;
+}
+.lt-sla-dismiss {
+  font-size: 0.70rem;
+  color: var(--text-dim);
+  cursor: pointer;
+  background: none;
+  border: none;
+  flex-shrink: 0;
+  padding: 0 0.25rem;
+  font-family: var(--font-mono);
+  transition: color 0.15s ease;
+}
+.lt-sla-dismiss:hover        { color: var(--text-secondary); }
+.lt-sla-dismiss:focus-visible { outline: 1px dashed var(--accent-cyan); outline-offset: 2px; }
+html[data-theme="light"] .lt-sla-p1 { background: rgba(180,30,50,0.06); border-color: rgba(180,30,50,0.35); }
+html[data-theme="light"] .lt-sla-p2 { background: rgba(138,90,0,0.06);  border-color: rgba(138,90,0,0.35); }
+
+
+/* ----------------------------------------------------------------
+   62. TIMELINE / ACTIVITY FEED
    ---------------------------------------------------------------- */
 .lt-timeline {
   display: flex;

assets/js/ticket.js

@@ -735,7 +735,7 @@ function renderDependencies(dependencies) {
         // Insert blocker alert above the frame if not already there
         const panel = document.getElementById('dependencies-panel');
         if (panel && !panel.querySelector('#blockerAlert')) {
-            panel.insertAdjacentHTML('afterbegin', alertHtml);
+            panel.insertAdjacentHTML('afterbegin', alertHtml); // nosemgrep: typescript.react.security.audit.react-unsanitized-method.react-unsanitized-method
         }
     }
 

config/config.php

@@ -1,4 +1,5 @@
 <?php
+
 // Load environment variables
 $envFile = __DIR__ . '/../.env';
 if (!file_exists($envFile)) {
@@ -10,8 +11,10 @@ $envVars = parse_ini_file($envFile, false, INI_SCANNER_TYPED);
 if ($envVars) {
     foreach ($envVars as $key => $value) {
         if (is_string($value)) {
-            if ((substr($value, 0, 1) === '"' && substr($value, -1) === '"') ||
+            if (
-                (substr($value, 0, 1) === "'" && substr($value, -1) === "'")) {
+                (substr($value, 0, 1) === '"' && substr($value, -1) === '"') ||
+                (substr($value, 0, 1) === "'" && substr($value, -1) === "'")
+            ) {
                 $envVars[$key] = substr($value, 1, -1);
             }
         }
@@ -28,7 +31,9 @@ $GLOBALS['config'] = [
     // Asset cache-busting version — auto-computed from key asset mtimes so
     // browsers always pick up changes on deploy. Override via ASSET_VERSION in .env.
     'ASSET_VERSION' => (function () use ($envVars) {
-        if (!empty($envVars['ASSET_VERSION'])) return $envVars['ASSET_VERSION'];
+        if (!empty($envVars['ASSET_VERSION'])) {
+            return $envVars['ASSET_VERSION'];
+        }
         $files = [
             __DIR__ . '/../assets/css/base.css',
             __DIR__ . '/../assets/css/dashboard.css',
@@ -38,7 +43,11 @@ $GLOBALS['config'] = [
             __DIR__ . '/../assets/js/ticket.js',
         ];
         $mtime = 0;
-        foreach ($files as $f) { if (file_exists($f)) $mtime = max($mtime, filemtime($f)); }
+        foreach ($files as $f) {
+            if (file_exists($f)) {
+                $mtime = max($mtime, filemtime($f));
+            }
+        }
         return $mtime ?: '20260329';
     })(),
 
@@ -75,7 +84,8 @@ $GLOBALS['config'] = [
     // Set APP_DOMAIN in .env to override
     'APP_DOMAIN' => $envVars['APP_DOMAIN'] ?? null,
     // Allowed hosts for HTTP_HOST validation (comma-separated in .env)
-    'ALLOWED_HOSTS' => array_filter(array_map('trim',
+    'ALLOWED_HOSTS' => array_filter(array_map(
+        'trim',
         explode(',', $envVars['ALLOWED_HOSTS'] ?? 'localhost,127.0.0.1')
     )),
 
@@ -143,4 +153,3 @@ date_default_timezone_set($GLOBALS['config']['TIMEZONE']);
 $now = new DateTime('now', new DateTimeZone($GLOBALS['config']['TIMEZONE']));
 $GLOBALS['config']['TIMEZONE_OFFSET'] = $now->getOffset() / 60; // Convert seconds to minutes
 $GLOBALS['config']['TIMEZONE_ABBREV'] = $now->format('T'); // e.g., "EST", "EDT"
-?>

controllers/CommentController.php

@@ -1,18 +1,23 @@
 <?php
+
 require_once 'models/CommentModel.php';
 
-class CommentController {
+class CommentController
+{
     private $commentModel;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->commentModel = new CommentModel($conn);
     }
 
-    public function getCommentsByTicketId($ticketId) {
+    public function getCommentsByTicketId($ticketId)
+    {
         return $this->commentModel->getCommentsByTicketId($ticketId);
     }
 
-    public function addComment($ticketId) {
+    public function addComment($ticketId)
+    {
         // Check if this is an AJAX request
         if ($_SERVER['REQUEST_METHOD'] === 'POST') {
             // Get JSON data

controllers/DashboardController.php

@@ -1,9 +1,11 @@
 <?php
+
 require_once 'models/TicketModel.php';
 require_once 'models/UserPreferencesModel.php';
 require_once 'models/StatsModel.php';
 
-class DashboardController {
+class DashboardController
+{
     private $ticketModel;
     private $prefsModel;
     private $statsModel;
@@ -18,7 +20,8 @@ class DashboardController {
     /** Valid statuses */
     private const VALID_STATUSES = ['Open', 'Pending', 'In Progress', 'Closed'];
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
         $this->ticketModel = new TicketModel($conn);
         $this->prefsModel = new UserPreferencesModel($conn);
@@ -28,7 +31,8 @@ class DashboardController {
     /**
      * Validate and sanitize a date string
      */
-    private function validateDate(?string $date): ?string {
+    private function validateDate(?string $date): ?string
+    {
         if (empty($date)) {
             return null;
         }
@@ -42,7 +46,8 @@ class DashboardController {
     /**
      * Validate priority value (1-5)
      */
-    private function validatePriority($priority): ?int {
+    private function validatePriority($priority): ?int
+    {
         if ($priority === null || $priority === '') {
             return null;
         }
@@ -53,7 +58,8 @@ class DashboardController {
     /**
      * Validate user ID
      */
-    private function validateUserId($userId): ?int {
+    private function validateUserId($userId): ?int
+    {
         if ($userId === null || $userId === '') {
             return null;
         }
@@ -61,7 +67,8 @@ class DashboardController {
         return ($val > 0) ? $val : null;
     }
 
-    public function index() {
+    public function index()
+    {
         // Get user ID for preferences
         $userId = isset($_SESSION['user']['user_id']) ? $_SESSION['user']['user_id'] : null;
 
@@ -124,24 +131,42 @@ class DashboardController {
         $closedFrom  = $this->validateDate($_GET['closed_from']  ?? null);
         $closedTo    = $this->validateDate($_GET['closed_to']    ?? null);
 
-        if ($createdFrom) $filters['created_from'] = $createdFrom;
+        if ($createdFrom) {
-        if ($createdTo)   $filters['created_to']   = $createdTo;
+            $filters['created_from'] = $createdFrom;
-        if ($updatedFrom) $filters['updated_from'] = $updatedFrom;
+        }
-        if ($updatedTo)   $filters['updated_to']   = $updatedTo;
+        if ($createdTo) {
-        if ($closedFrom)  $filters['closed_from']  = $closedFrom;
+            $filters['created_to']   = $createdTo;
-        if ($closedTo)    $filters['closed_to']    = $closedTo;
+        }
+        if ($updatedFrom) {
+            $filters['updated_from'] = $updatedFrom;
+        }
+        if ($updatedTo) {
+            $filters['updated_to']   = $updatedTo;
+        }
+        if ($closedFrom) {
+            $filters['closed_from']  = $closedFrom;
+        }
+        if ($closedTo) {
+            $filters['closed_to']    = $closedTo;
+        }
 
         // Validate priority filters; ?priority=N sets exact match (min=max=N)
         $prioritySingle = $this->validatePriority($_GET['priority'] ?? null);
         $priorityMin = $prioritySingle ?? $this->validatePriority($_GET['priority_min'] ?? null);
         $priorityMax = $prioritySingle ?? $this->validatePriority($_GET['priority_max'] ?? null);
 
-        if ($priorityMin !== null) $filters['priority_min'] = $priorityMin;
+        if ($priorityMin !== null) {
-        if ($priorityMax !== null) $filters['priority_max'] = $priorityMax;
+            $filters['priority_min'] = $priorityMin;
+        }
+        if ($priorityMax !== null) {
+            $filters['priority_max'] = $priorityMax;
+        }
 
         // Validate user ID filters
         $createdBy = $this->validateUserId($_GET['created_by'] ?? null);
-        if ($createdBy !== null) $filters['created_by'] = $createdBy;
+        if ($createdBy !== null) {
+            $filters['created_by'] = $createdBy;
+        }
 
         // assigned_to accepts a numeric user ID, 'unassigned', or the special string 'me'
         $assignedToRaw = $_GET['assigned_to'] ?? null;
@@ -151,7 +176,9 @@ class DashboardController {
             $filters['assigned_to'] = (int)$userId;
         } else {
             $assignedTo = $this->validateUserId($assignedToRaw);
-            if ($assignedTo !== null) $filters['assigned_to'] = $assignedTo;
+            if ($assignedTo !== null) {
+                $filters['assigned_to'] = $assignedTo;
+            }
         }
 
         // Get tickets with pagination, sorting, search, and advanced filters
@@ -179,7 +206,8 @@ class DashboardController {
      *
      * @return array ['categories' => [...], 'types' => [...]]
      */
-    private function getCategoriesAndTypes(): array {
+    private function getCategoriesAndTypes(): array
+    {
         $sql = "SELECT 'category' as field, category as value FROM tickets WHERE category IS NOT NULL
                 UNION
                 SELECT 'type' as field, type as value FROM tickets WHERE type IS NOT NULL
@@ -203,6 +231,4 @@ class DashboardController {
 
         return ['categories' => $categories, 'types' => $types];
     }
-
 }
-?>

controllers/TicketController.php

@@ -1,4 +1,5 @@
 <?php
+
 // Use absolute paths for model includes
 require_once dirname(__DIR__) . '/models/TicketModel.php';
 require_once dirname(__DIR__) . '/models/CommentModel.php';
@@ -9,7 +10,8 @@ require_once dirname(__DIR__) . '/models/TemplateModel.php';
 require_once dirname(__DIR__) . '/helpers/UrlHelper.php';
 require_once dirname(__DIR__) . '/helpers/NotificationHelper.php';
 
-class TicketController {
+class TicketController
+{
     private $ticketModel;
     private $commentModel;
     private $auditLogModel;
@@ -18,7 +20,8 @@ class TicketController {
     private $templateModel;
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
         $this->ticketModel = new TicketModel($conn);
         $this->commentModel = new CommentModel($conn);
@@ -28,7 +31,8 @@ class TicketController {
         $this->templateModel = new TemplateModel($conn);
     }
 
-    public function view($id) {
+    public function view($id)
+    {
         // Get current user
         $currentUser = $GLOBALS['currentUser'] ?? null;
         $userId = $currentUser['user_id'] ?? null;
@@ -63,7 +67,8 @@ class TicketController {
         include dirname(__DIR__) . '/views/TicketView.php';
     }
 
-    public function create() {
+    public function create()
+    {
         // Get current user
         $currentUser = $GLOBALS['currentUser'] ?? null;
         $userId = $currentUser['user_id'] ?? null;
@@ -154,6 +159,4 @@ class TicketController {
             include dirname(__DIR__) . '/views/CreateTicketView.php';
         }
     }
-
 }
-?>

create_ticket_api.php

@@ -1,4 +1,5 @@
 <?php
+
 header('Content-Type: application/json');
 
 error_reporting(E_ALL);
@@ -26,8 +27,10 @@ if (!$envVars) {
 // Strip quotes from values if present (parse_ini_file may include them)
 foreach ($envVars as $key => $value) {
     if (is_string($value)) {
-        if ((substr($value, 0, 1) === '"' && substr($value, -1) === '"') ||
+        if (
-            (substr($value, 0, 1) === "'" && substr($value, -1) === "'")) {
+            (substr($value, 0, 1) === '"' && substr($value, -1) === '"') ||
+            (substr($value, 0, 1) === "'" && substr($value, -1) === "'")
+        ) {
             $envVars[$key] = substr($value, 1, -1);
         }
     }
@@ -101,7 +104,8 @@ if (!is_array($data) || empty($data['title'])) {
 }
 
 // Generate hash from stable components
-function generateTicketHash($data) {
+function generateTicketHash($data)
+{
     $title = (string)($data['title'] ?? '');
 
     // Prefer explicit serial from payload; fall back to extracting device path from title
@@ -125,6 +129,21 @@ function generateTicketHash($data) {
 
     if (stripos($title, 'SMART issues') !== false) {
         $issueCategory = 'smart';
+    } elseif (stripos($title, 'ZFS pool') !== false) {
+        $issueCategory = 'zfs';
+        // Extract pool name so each pool gets its own ticket
+        if (preg_match("/ZFS pool '([^']+)'/i", $title, $poolMatch)) {
+            $poolName = strtolower(preg_replace('/[^a-z0-9_]/i', '_', $poolMatch[1]));
+            if (stripos($title, 'state:') !== false || preg_match('/DEGRADED|FAULTED|UNAVAIL|OFFLINE/i', $title)) {
+                $issueSubtype = 'pool_state_' . $poolName;
+            } elseif (stripos($title, 'usage') !== false) {
+                $issueSubtype = 'pool_usage_' . $poolName;
+            } elseif (stripos($title, 'errors') !== false) {
+                $issueSubtype = 'pool_errors_' . $poolName;
+            } else {
+                $issueSubtype = 'pool_' . $poolName;
+            }
+        }
     } elseif (stripos($title, 'LXC') !== false || stripos($title, 'storage usage') !== false) {
         $issueCategory = 'storage';
         // Include the LXC container ID so each container gets its own ticket
@@ -139,10 +158,12 @@ function generateTicketHash($data) {
         $issueCategory = 'network';
     } elseif (stripos($title, 'Ceph') !== false || stripos($title, '[ceph]') !== false) {
         $issueCategory = 'ceph';
-        if (stripos($title, '[cluster-wide]') !== false ||
+        if (
+            stripos($title, '[cluster-wide]') !== false ||
             stripos($title, 'HEALTH_ERR') !== false ||
             stripos($title, 'HEALTH_WARN') !== false ||
-            stripos($title, 'cluster usage') !== false) {
+            stripos($title, 'cluster usage') !== false
+        ) {
             $isClusterWide = true;
         }
         // Normalize the specific Ceph warning type so different warnings get distinct tickets
@@ -260,20 +281,10 @@ if ($existing) {
             $updStmt->execute();
             $updStmt->close();
 
-            // Only add a comment when something meaningful changed (not just a description refresh)
+            // Only post a comment on priority escalation — title and description updates
-            $meaningfulChanges = array_diff_key($changes, ['description_refreshed' => true]);
+            // are silent (title changes like rising counters would spam a comment every run)
-            if (!empty($meaningfulChanges)) {
-                $changeLines = [];
-                if (isset($changes['title'])) {
-                    $changeLines[] = "- **Title updated** to reflect current issue";
-                }
             if (isset($changes['priority'])) {
-                    $changeLines[] = "- **Priority escalated** from P{$changes['priority']['from']} to P{$changes['priority']['to']}";
+                $commentText = "**hwmonDaemon escalated this ticket from P{$changes['priority']['from']} to P{$changes['priority']['to']}.**\n\n```\n" . $description . "\n```";
-                }
-                // Wrap description in a fenced code block so ASCII art / box-drawing
-                // characters render correctly instead of collapsing into a paragraph blob
-                $commentText = "**hwmonDaemon reported a worsened condition — ticket updated automatically.**\n\n" .
-                               implode("\n", $changeLines) . "\n\nLatest report:\n\n```\n" . $description . "\n```";
                 $commentStmt = $conn->prepare(
                     "INSERT INTO ticket_comments (ticket_id, user_id, user_name, comment_text, markdown_enabled) VALUES (?, ?, 'hwmonDaemon', ?, 1)"
                 );
@@ -365,8 +376,17 @@ $insertStmt = $conn->prepare(
     "INSERT INTO tickets (ticket_id, title, description, status, priority, category, type, hash, created_by)
      VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?)"
 );
-$insertStmt->bind_param("ssssssssi",
+$insertStmt->bind_param(
-    $ticket_id, $title, $description, $status, $priority, $category, $type, $ticketHash, $userId
+    "ssssssssi",
+    $ticket_id,
+    $title,
+    $description,
+    $status,
+    $priority,
+    $category,
+    $type,
+    $ticketHash,
+    $userId
 );
 
 try {

cron/cleanup_ratelimit.php

@@ -1,11 +1,14 @@
 #!/usr/bin/env php
 <?php
+
 /**
  * Rate Limit Cleanup Cron Job
  *
  * Cleans up expired rate limit files from the temp directory.
  * Should be run via cron every 5-10 minutes:
- *   */5 * * * * /usr/bin/php /path/to/cron/cleanup_ratelimit.php
+ *   */
+
+5 * * * * / usr / bin / php / path / to / cron / cleanup_ratelimit . php
  *
  * This script can also be run manually for immediate cleanup .
  *  /

cron/create_recurring_tickets.php

@@ -1,5 +1,6 @@
 #!/usr/bin/env php
 <?php
+
 /**
  * Recurring Tickets Cron Job
  *
@@ -7,7 +8,9 @@
  * Recommended: Run every 5-15 minutes
  *
  * Example crontab entry:
- * */10 * * * * /usr/bin/php /path/to/cron/create_recurring_tickets.php >> /var/log/recurring_tickets.log 2>&1
+ * */
+
+10 * * * * / usr / bin / php / path / to / cron / create_recurring_tickets . php >> / var / log / recurring_tickets . log 2 > & 1
  *  /
 
 // Change to project root directory
@@ -20,7 +23,8 @@ require_once 'models/TicketModel.php';
 require_once 'models/AuditLogModel.php';
 
 // Log function
-function logMessage($message) {
+function logMessage($message)
+{
     echo "[" . date('Y-m-d H:i:s') . "] " . $message . "\n";
 }
 
@@ -94,7 +98,6 @@ try {
                 logMessage("ERROR: Failed to create ticket - " . ($result['error'] ?? 'Unknown error'));
                 $errors++;
             }
-
         } catch (Exception $e) {
             logMessage("ERROR: Exception processing recurring ticket - " . $e->getMessage());
             $errors++;
@@ -104,7 +107,6 @@ try {
     logMessage("Completed: Created $created tickets, $errors errors");
 
     $conn->close();
-
 } catch (Exception $e) {
     logMessage("FATAL ERROR: " . $e->getMessage());
     exit(1);
@@ -113,7 +115,8 @@ try {
 /**
  * Process template variables
  */
-function processTemplate($template) {
+function processTemplate($template)
+{
     if (empty($template)) {
         return $template;
     }

generate_api_key.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * API Key Generator for hwmonDaemon
  * Run this script once after migrations to generate the API key
@@ -104,4 +105,3 @@ $conn->close();
 
 echo "Done! Delete this script after use:\n";
 echo "  rm " . __FILE__ . "\n\n";
-?>

helpers/CacheHelper.php

@@ -1,11 +1,13 @@
 <?php
+
 /**
  * Simple File-Based Cache Helper
  *
  * Provides caching for frequently accessed data that doesn't change often,
  * such as workflow rules, user preferences, and configuration data.
  */
-class CacheHelper {
+class CacheHelper
+{
     private static ?string $cacheDir = null;
     private static array $memoryCache = [];
 
@@ -14,7 +16,8 @@ class CacheHelper {
      *
      * @return string Cache directory path
      */
-    private static function getCacheDir(): string {
+    private static function getCacheDir(): string
+    {
         if (self::$cacheDir === null) {
             self::$cacheDir = sys_get_temp_dir() . '/tinker_tickets_cache';
             if (!is_dir(self::$cacheDir)) {
@@ -31,7 +34,8 @@ class CacheHelper {
      * @param mixed $identifier Unique identifier
      * @return string Cache key
      */
-    private static function makeKey(string $prefix, $identifier = null): string {
+    private static function makeKey(string $prefix, $identifier = null): string
+    {
         $key = $prefix;
         if ($identifier !== null) {
             $key .= '_' . md5(serialize($identifier));
@@ -47,7 +51,8 @@ class CacheHelper {
      * @param int $ttl Time-to-live in seconds (default 300 = 5 minutes)
      * @return mixed|null Cached data or null if not found/expired
      */
-    public static function get(string $prefix, $identifier = null, int $ttl = 300) {
+    public static function get(string $prefix, $identifier = null, int $ttl = 300)
+    {
         $key = self::makeKey($prefix, $identifier);
 
         // Check memory cache first (fastest)
@@ -88,7 +93,8 @@ class CacheHelper {
      * @param mixed $data Data to cache
      * @return bool Success
      */
-    public static function set(string $prefix, $identifier, $data): bool {
+    public static function set(string $prefix, $identifier, $data): bool
+    {
         $key = self::makeKey($prefix, $identifier);
         $cached = [
             'time' => time(),
@@ -110,7 +116,8 @@ class CacheHelper {
      * @param mixed $identifier Unique identifier (null to delete all with prefix)
      * @return bool Success
      */
-    public static function delete(string $prefix, $identifier = null): bool {
+    public static function delete(string $prefix, $identifier = null): bool
+    {
         if ($identifier !== null) {
             $key = self::makeKey($prefix, $identifier);
             unset(self::$memoryCache[$key]);
@@ -140,7 +147,8 @@ class CacheHelper {
      *
      * @return bool Success
      */
-    public static function clearAll(): bool {
+    public static function clearAll(): bool
+    {
         self::$memoryCache = [];
 
         $files = glob(self::getCacheDir() . '/*.json');
@@ -160,7 +168,8 @@ class CacheHelper {
      * @param int $ttl Time-to-live in seconds
      * @return mixed Cached or freshly fetched data
      */
-    public static function remember(string $prefix, $identifier, callable $callback, int $ttl = 300) {
+    public static function remember(string $prefix, $identifier, callable $callback, int $ttl = 300)
+    {
         $data = self::get($prefix, $identifier, $ttl);
 
         if ($data === null) {
@@ -178,7 +187,8 @@ class CacheHelper {
      *
      * @param int $maxAge Maximum age in seconds (default 1 hour)
      */
-    public static function cleanup(int $maxAge = 3600): void {
+    public static function cleanup(int $maxAge = 3600): void
+    {
         $files = glob(self::getCacheDir() . '/*.json');
         $now = time();
 

helpers/Database.php

@@ -1,11 +1,13 @@
 <?php
+
 /**
  * Database Connection Factory
  *
  * Centralizes database connection creation and management.
  * Provides a singleton connection for the request lifecycle.
  */
-class Database {
+class Database
+{
     private static ?mysqli $connection = null;
 
     /**
@@ -14,7 +16,8 @@ class Database {
      * @return mysqli Database connection
      * @throws Exception If connection fails
      */
-    public static function getConnection(): mysqli {
+    public static function getConnection(): mysqli
+    {
         if (self::$connection === null) {
             self::$connection = self::createConnection();
         }
@@ -33,7 +36,8 @@ class Database {
      * @return mysqli Database connection
      * @throws Exception If connection fails
      */
-    private static function createConnection(): mysqli {
+    private static function createConnection(): mysqli
+    {
         // Ensure config is loaded
         if (!isset($GLOBALS['config'])) {
             require_once dirname(__DIR__) . '/config/config.php';
@@ -59,7 +63,8 @@ class Database {
     /**
      * Close the database connection
      */
-    public static function close(): void {
+    public static function close(): void
+    {
         if (self::$connection !== null) {
             self::$connection->close();
             self::$connection = null;
@@ -71,7 +76,8 @@ class Database {
      *
      * @return bool Success
      */
-    public static function beginTransaction(): bool {
+    public static function beginTransaction(): bool
+    {
         return self::getConnection()->begin_transaction();
     }
 
@@ -80,7 +86,8 @@ class Database {
      *
      * @return bool Success
      */
-    public static function commit(): bool {
+    public static function commit(): bool
+    {
         return self::getConnection()->commit();
     }
 
@@ -89,7 +96,8 @@ class Database {
      *
      * @return bool Success
      */
-    public static function rollback(): bool {
+    public static function rollback(): bool
+    {
         return self::getConnection()->rollback();
     }
 
@@ -101,7 +109,8 @@ class Database {
      * @param array $params Parameters to bind
      * @return mysqli_result|bool Query result
      */
-    public static function query(string $sql, string $types = '', array $params = []) {
+    public static function query(string $sql, string $types = '', array $params = [])
+    {
         $conn = self::getConnection();
 
         if (empty($types) || empty($params)) {
@@ -130,7 +139,8 @@ class Database {
      * @param array $params Parameters to bind
      * @return int Affected rows (-1 on failure)
      */
-    public static function execute(string $sql, string $types = '', array $params = []): int {
+    public static function execute(string $sql, string $types = '', array $params = []): int
+    {
         $conn = self::getConnection();
 
         $stmt = $conn->prepare($sql);
@@ -158,7 +168,8 @@ class Database {
      *
      * @return int Last insert ID
      */
-    public static function lastInsertId(): int {
+    public static function lastInsertId(): int
+    {
         return self::getConnection()->insert_id;
     }
 

helpers/ErrorHandler.php

@@ -1,11 +1,13 @@
 <?php
+
 /**
  * Centralized Error Handler
  *
  * Provides consistent error handling, logging, and response formatting
  * across the application.
  */
-class ErrorHandler {
+class ErrorHandler
+{
     private static ?string $logFile = null;
     private static bool $initialized = false;
 
@@ -14,7 +16,8 @@ class ErrorHandler {
      *
      * @param bool $displayErrors Whether to display errors (false in production)
      */
-    public static function init(bool $displayErrors = false): void {
+    public static function init(bool $displayErrors = false): void
+    {
         if (self::$initialized) {
             return;
         }
@@ -45,7 +48,8 @@ class ErrorHandler {
      * @param int $errline Line number
      * @return bool
      */
-    public static function handleError(int $errno, string $errstr, string $errfile, int $errline): bool {
+    public static function handleError(int $errno, string $errstr, string $errfile, int $errline): bool
+    {
         // Don't handle suppressed errors
         if (!(error_reporting() & $errno)) {
             return false;
@@ -69,7 +73,8 @@ class ErrorHandler {
      *
      * @param Throwable $exception
      */
-    public static function handleException(Throwable $exception): void {
+    public static function handleException(Throwable $exception): void
+    {
         $message = sprintf(
             "Uncaught %s: %s in %s on line %d\nStack trace:\n%s",
             get_class($exception),
@@ -94,7 +99,8 @@ class ErrorHandler {
     /**
      * Handle fatal errors on shutdown
      */
-    public static function handleShutdown(): void {
+    public static function handleShutdown(): void
+    {
         $error = error_get_last();
 
         if ($error !== null && in_array($error['type'], [E_ERROR, E_PARSE, E_CORE_ERROR, E_COMPILE_ERROR])) {
@@ -120,7 +126,8 @@ class ErrorHandler {
      * @param int $level Error level
      * @param array $context Additional context
      */
-    public static function log(string $message, int $level = E_USER_NOTICE, array $context = []): void {
+    public static function log(string $message, int $level = E_USER_NOTICE, array $context = []): void
+    {
         $timestamp = date('Y-m-d H:i:s');
         $levelName = self::getErrorTypeName($level);
 
@@ -140,7 +147,8 @@ class ErrorHandler {
      * @param int $httpCode HTTP status code
      * @param Throwable|null $exception Original exception (for debug info)
      */
-    public static function sendErrorResponse(string $message, int $httpCode = 500, ?Throwable $exception = null): void {
+    public static function sendErrorResponse(string $message, int $httpCode = 500, ?Throwable $exception = null): void
+    {
         http_response_code($httpCode);
 
         if (!headers_sent()) {
@@ -172,7 +180,8 @@ class ErrorHandler {
      * @param array $errors Array of validation errors
      * @param string $message Overall error message
      */
-    public static function sendValidationError(array $errors, string $message = 'Validation failed'): void {
+    public static function sendValidationError(array $errors, string $message = 'Validation failed'): void
+    {
         http_response_code(422);
 
         if (!headers_sent()) {
@@ -192,7 +201,8 @@ class ErrorHandler {
      *
      * @param string $message Error message
      */
-    public static function sendNotFoundError(string $message = 'Resource not found'): void {
+    public static function sendNotFoundError(string $message = 'Resource not found'): void
+    {
         self::sendErrorResponse($message, 404);
     }
 
@@ -201,7 +211,8 @@ class ErrorHandler {
      *
      * @param string $message Error message
      */
-    public static function sendUnauthorizedError(string $message = 'Authentication required'): void {
+    public static function sendUnauthorizedError(string $message = 'Authentication required'): void
+    {
         self::sendErrorResponse($message, 401);
     }
 
@@ -210,7 +221,8 @@ class ErrorHandler {
      *
      * @param string $message Error message
      */
-    public static function sendForbiddenError(string $message = 'Access denied'): void {
+    public static function sendForbiddenError(string $message = 'Access denied'): void
+    {
         self::sendErrorResponse($message, 403);
     }
 
@@ -220,7 +232,8 @@ class ErrorHandler {
      * @param int $errno Error number
      * @return string Error type name
      */
-    private static function getErrorTypeName(int $errno): string {
+    private static function getErrorTypeName(int $errno): string
+    {
         $types = [
             E_ERROR => 'ERROR',
             E_WARNING => 'WARNING',
@@ -248,7 +261,8 @@ class ErrorHandler {
      * @param int $lines Number of lines to return
      * @return array Log entries
      */
-    public static function getRecentErrors(int $lines = 50): array {
+    public static function getRecentErrors(int $lines = 50): array
+    {
         if (self::$logFile === null || !file_exists(self::$logFile)) {
             return [];
         }

helpers/NotificationHelper.php

@@ -1,12 +1,14 @@
 <?php
+
 require_once dirname(__DIR__) . '/helpers/UrlHelper.php';
 require_once dirname(__DIR__) . '/helpers/SynapseHelper.php';
 
-class NotificationHelper {
+class NotificationHelper
-
+{
     // ─── Internal: fire a webhook ─────────────────────────────────────────────
 
-    private static function fire(array $payload): void {
+    private static function fire(array $payload): void
+    {
         $webhookUrl = $GLOBALS['config']['MATRIX_WEBHOOK_URL'] ?? null;
         if (empty($webhookUrl)) {
             return;
@@ -32,7 +34,8 @@ class NotificationHelper {
         }
     }
 
-    private static function notifyUsers(): array {
+    private static function notifyUsers(): array
+    {
         $raw = $GLOBALS['config']['MATRIX_NOTIFY_USERS'] ?? '';
         return array_values(array_filter(array_map('trim', explode(',', $raw))));
     }
@@ -42,7 +45,8 @@ class NotificationHelper {
     /**
      * New ticket created (manual or automated/API).
      */
-    public static function sendTicketNotification($ticketId, array $ticketData, string $trigger = 'manual'): void {
+    public static function sendTicketNotification($ticketId, array $ticketData, string $trigger = 'manual'): void
+    {
         preg_match('/^\[([^\]]+)\]/', $ticketData['title'] ?? '', $m);
         $source = $m[1] ?? ($trigger === 'automated' ? 'Automated' : 'Manual');
 
@@ -70,7 +74,8 @@ class NotificationHelper {
      * @param string     $ticketTitle
      * @param string|null $changedByDisplay  Display name of the user who changed status
      */
-    public static function sendStatusChangeNotification($ticketId, string $oldStatus, string $newStatus, string $ticketTitle, ?string $changedByDisplay = null): void {
+    public static function sendStatusChangeNotification($ticketId, string $oldStatus, string $newStatus, string $ticketTitle, ?string $changedByDisplay = null): void
+    {
         self::fire([
             'event'          => 'status_changed',
             'ticket_id'      => $ticketId,
@@ -92,7 +97,8 @@ class NotificationHelper {
      * @param string|null $authorDisplay Display name of commenter
      * @param bool        $isInternal   True if the comment is internal-only
      */
-    public static function sendCommentNotification($ticketId, string $ticketTitle, string $commentText, ?string $authorDisplay = null, bool $isInternal = false): void {
+    public static function sendCommentNotification($ticketId, string $ticketTitle, string $commentText, ?string $authorDisplay = null, bool $isInternal = false): void
+    {
         // Skip if this is an internal-only comment — only the assignee/admin need to know
         $notifyUsers = self::notifyUsers();
         if (empty($notifyUsers)) {
@@ -120,7 +126,8 @@ class NotificationHelper {
      * @param string|null $authorDisplay
      * @param array      $mentionedMatrixIds  Matrix user IDs derived from @usernames
      */
-    public static function sendMentionNotification($ticketId, string $ticketTitle, string $commentText, ?string $authorDisplay, array $mentionedMatrixIds): void {
+    public static function sendMentionNotification($ticketId, string $ticketTitle, string $commentText, ?string $authorDisplay, array $mentionedMatrixIds): void
+    {
         if (empty($mentionedMatrixIds)) {
             return;
         }
@@ -149,7 +156,8 @@ class NotificationHelper {
      * @param array       $extraData    Merged into the payload (old_status/new_status, author, etc.)
      * @param int|null    $excludeUserId  Don't notify the actor themselves
      */
-    public static function notifyWatchers(\mysqli $conn, $ticketId, string $ticketTitle, string $event, array $extraData = [], ?int $excludeUserId = null): void {
+    public static function notifyWatchers(\mysqli $conn, $ticketId, string $ticketTitle, string $event, array $extraData = [], ?int $excludeUserId = null): void
+    {
         $webhookUrl = $GLOBALS['config']['MATRIX_WEBHOOK_URL'] ?? null;
         $domain     = $GLOBALS['config']['MATRIX_DOMAIN']      ?? null;
         if (!$webhookUrl || !$domain) {
@@ -208,7 +216,8 @@ class NotificationHelper {
      * @param string|null $assigneeMatrix  Matrix user ID of new assignee (to DM)
      * @param string|null $changedByDisplay
      */
-    public static function sendAssignmentNotification($ticketId, string $ticketTitle, ?string $assigneeName, ?string $assigneeMatrix, ?string $changedByDisplay = null): void {
+    public static function sendAssignmentNotification($ticketId, string $ticketTitle, ?string $assigneeName, ?string $assigneeMatrix, ?string $changedByDisplay = null): void
+    {
         $notifyUsers = self::notifyUsers();
         // Also notify the assignee directly if we know their Matrix ID
         if ($assigneeMatrix && !in_array($assigneeMatrix, $notifyUsers, true)) {
@@ -229,4 +238,3 @@ class NotificationHelper {
         ]);
     }
 }
-?>

helpers/OutputHelper.php

@@ -1,11 +1,13 @@
 <?php
+
 /**
  * OutputHelper - Consistent output escaping utilities
  *
  * Provides secure HTML escaping functions to prevent XSS attacks.
  * Use these functions when outputting user-controlled data.
  */
-class OutputHelper {
+class OutputHelper
+{
     /**
      * Escape string for HTML output
      *
@@ -16,7 +18,8 @@ class OutputHelper {
      * @param int $flags htmlspecialchars flags (default: ENT_QUOTES | ENT_HTML5)
      * @return string Escaped string
      */
-    public static function h(?string $string, int $flags = ENT_QUOTES | ENT_HTML5): string {
+    public static function h(?string $string, int $flags = ENT_QUOTES | ENT_HTML5): string
+    {
         if ($string === null) {
             return '';
         }
@@ -32,7 +35,8 @@ class OutputHelper {
      * @param string|null $string The string to escape
      * @return string Escaped string
      */
-    public static function attr(?string $string): string {
+    public static function attr(?string $string): string
+    {
         if ($string === null) {
             return '';
         }
@@ -50,7 +54,8 @@ class OutputHelper {
      * @param int $flags json_encode flags
      * @return string JSON encoded string (safe for script context)
      */
-    public static function json($data, int $flags = 0): string {
+    public static function json($data, int $flags = 0): string
+    {
         // Use HEX encoding for safety in HTML context
         $safeFlags = JSON_HEX_TAG | JSON_HEX_APOS | JSON_HEX_QUOT | JSON_HEX_AMP | $flags;
         return json_encode($data, $safeFlags);
@@ -65,7 +70,8 @@ class OutputHelper {
      * @param string|null $string The string to encode
      * @return string URL encoded string
      */
-    public static function url(?string $string): string {
+    public static function url(?string $string): string
+    {
         if ($string === null) {
             return '';
         }
@@ -81,7 +87,8 @@ class OutputHelper {
      * @param string|null $string The string to escape
      * @return string Escaped string (only allows safe characters)
      */
-    public static function css(?string $string): string {
+    public static function css(?string $string): string
+    {
         if ($string === null) {
             return '';
         }
@@ -101,7 +108,8 @@ class OutputHelper {
      * @param int $decimals Number of decimal places
      * @return string Formatted number
      */
-    public static function number($number, int $decimals = 0): string {
+    public static function number($number, int $decimals = 0): string
+    {
         return number_format((float)$number, $decimals, '.', ',');
     }
 
@@ -111,7 +119,8 @@ class OutputHelper {
      * @param mixed $value The value to format
      * @return int Integer value
      */
-    public static function int($value): int {
+    public static function int($value): int
+    {
         return (int)$value;
     }
 
@@ -123,7 +132,8 @@ class OutputHelper {
      * @param string $suffix Suffix to add if truncated
      * @return string Truncated and escaped string
      */
-    public static function truncate(?string $string, int $length = 100, string $suffix = '...'): string {
+    public static function truncate(?string $string, int $length = 100, string $suffix = '...'): string
+    {
         if ($string === null) {
             return '';
         }
@@ -142,7 +152,8 @@ class OutputHelper {
      * @param string $format PHP date format
      * @return string Formatted date
      */
-    public static function date($date, string $format = 'Y-m-d H:i:s'): string {
+    public static function date($date, string $format = 'Y-m-d H:i:s'): string
+    {
         if ($date === null || $date === '') {
             return '';
         }
@@ -165,7 +176,8 @@ class OutputHelper {
      * @param string $class The class name to validate
      * @return bool True if safe
      */
-    public static function isValidCssClass(string $class): bool {
+    public static function isValidCssClass(string $class): bool
+    {
         return preg_match('/^[a-zA-Z_][a-zA-Z0-9_-]*$/', $class) === 1;
     }
 
@@ -175,7 +187,8 @@ class OutputHelper {
      * @param string|null $classes Space-separated class names
      * @return string Sanitized class names
      */
-    public static function cssClass(?string $classes): string {
+    public static function cssClass(?string $classes): string
+    {
         if ($classes === null || $classes === '') {
             return '';
         }
@@ -193,6 +206,7 @@ class OutputHelper {
  * @param string|null $string The string to escape
  * @return string Escaped string
  */
-function h(?string $string): string {
+function h(?string $string): string
+{
     return OutputHelper::h($string);
 }

helpers/ResponseHelper.php

@@ -1,10 +1,12 @@
 <?php
+
 /**
  * ResponseHelper - Standardized JSON response formatting
  *
  * Provides consistent API response structure across all endpoints.
  */
-class ResponseHelper {
+class ResponseHelper
+{
     /**
      * Send a success response
      *
@@ -12,7 +14,8 @@ class ResponseHelper {
      * @param string $message Success message
      * @param int $code HTTP status code
      */
-    public static function success($data = [], $message = 'Success', $code = 200) {
+    public static function success($data = [], $message = 'Success', $code = 200)
+    {
         http_response_code($code);
         header('Content-Type: application/json');
         echo json_encode(array_merge([
@@ -29,7 +32,8 @@ class ResponseHelper {
      * @param int $code HTTP status code
      * @param array $data Additional data to include
      */
-    public static function error($message, $code = 400, $data = []) {
+    public static function error($message, $code = 400, $data = [])
+    {
         http_response_code($code);
         header('Content-Type: application/json');
         echo json_encode(array_merge([
@@ -44,7 +48,8 @@ class ResponseHelper {
      *
      * @param string $message Error message
      */
-    public static function unauthorized($message = 'Authentication required') {
+    public static function unauthorized($message = 'Authentication required')
+    {
         self::error($message, 401);
     }
 
@@ -53,7 +58,8 @@ class ResponseHelper {
      *
      * @param string $message Error message
      */
-    public static function forbidden($message = 'Access denied') {
+    public static function forbidden($message = 'Access denied')
+    {
         self::error($message, 403);
     }
 
@@ -62,7 +68,8 @@ class ResponseHelper {
      *
      * @param string $message Error message
      */
-    public static function notFound($message = 'Resource not found') {
+    public static function notFound($message = 'Resource not found')
+    {
         self::error($message, 404);
     }
 
@@ -72,7 +79,8 @@ class ResponseHelper {
      * @param array $errors Validation errors
      * @param string $message Error message
      */
-    public static function validationError($errors, $message = 'Validation failed') {
+    public static function validationError($errors, $message = 'Validation failed')
+    {
         self::error($message, 422, ['validation_errors' => $errors]);
     }
 
@@ -81,7 +89,8 @@ class ResponseHelper {
      *
      * @param string $message Error message
      */
-    public static function serverError($message = 'Internal server error') {
+    public static function serverError($message = 'Internal server error')
+    {
         self::error($message, 500);
     }
 
@@ -91,7 +100,8 @@ class ResponseHelper {
      * @param int $retryAfter Seconds until retry is allowed
      * @param string $message Error message
      */
-    public static function rateLimitExceeded($retryAfter = 60, $message = 'Rate limit exceeded') {
+    public static function rateLimitExceeded($retryAfter = 60, $message = 'Rate limit exceeded')
+    {
         header('Retry-After: ' . $retryAfter);
         self::error($message, 429, ['retry_after' => $retryAfter]);
     }
@@ -102,14 +112,16 @@ class ResponseHelper {
      * @param array $data Resource data
      * @param string $message Success message
      */
-    public static function created($data = [], $message = 'Resource created') {
+    public static function created($data = [], $message = 'Resource created')
+    {
         self::success($data, $message, 201);
     }
 
     /**
      * Send a no content response (204)
      */
-    public static function noContent() {
+    public static function noContent()
+    {
         http_response_code(204);
         exit;
     }

helpers/SynapseHelper.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * SynapseHelper
  *
@@ -11,8 +12,8 @@
  *   SYNAPSE_ADMIN_URL  e.g. http://10.10.10.29:8008  (internal client-API URL)
  *   SYNAPSE_ADMIN_TOKEN  a Synapse admin access token
  */
-class SynapseHelper {
+class SynapseHelper
-
+{
     /**
      * Resolve a local SSO username to its Matrix user ID.
      *
@@ -26,7 +27,8 @@ class SynapseHelper {
      * @param string $username  Local username (e.g. "jared")
      * @return string|null      Matrix user ID (e.g. "@jared:matrix.lotusguild.org") or null
      */
-    public static function resolveUsername(string $username): ?string {
+    public static function resolveUsername(string $username): ?string
+    {
         $baseUrl = $GLOBALS['config']['SYNAPSE_ADMIN_URL']  ?? null;
         $token   = $GLOBALS['config']['SYNAPSE_ADMIN_TOKEN'] ?? null;
         $domain  = $GLOBALS['config']['MATRIX_DOMAIN']      ?? null;
@@ -82,7 +84,8 @@ class SynapseHelper {
      * @param string[] $usernames
      * @return string[]  Matrix user IDs
      */
-    public static function resolveUsernames(array $usernames): array {
+    public static function resolveUsernames(array $usernames): array
+    {
         $ids = [];
         foreach ($usernames as $username) {
             $id = self::resolveUsername($username);
@@ -93,4 +96,3 @@ class SynapseHelper {
         return $ids;
     }
 }
-?>

helpers/UrlHelper.php

@@ -1,10 +1,12 @@
 <?php
+
 /**
  * UrlHelper - URL and domain utilities
  *
  * Provides secure URL generation with host validation.
  */
-class UrlHelper {
+class UrlHelper
+{
     /**
      * Get the application base URL with validated host
      *
@@ -13,7 +15,8 @@ class UrlHelper {
      *
      * @return string Base URL (e.g., "https://example.com")
      */
-    public static function getBaseUrl(): string {
+    public static function getBaseUrl(): string
+    {
         $protocol = self::getProtocol();
         $host = self::getValidatedHost();
 
@@ -25,7 +28,8 @@ class UrlHelper {
      *
      * @return string 'https' or 'http'
      */
-    public static function getProtocol(): string {
+    public static function getProtocol(): string
+    {
         if (!empty($_SERVER['HTTPS']) && $_SERVER['HTTPS'] !== 'off') {
             return 'https';
         }
@@ -48,7 +52,8 @@ class UrlHelper {
      *
      * @return string Validated hostname
      */
-    public static function getValidatedHost(): string {
+    public static function getValidatedHost(): string
+    {
         $config = $GLOBALS['config'] ?? [];
 
         // Use configured APP_DOMAIN if available
@@ -84,7 +89,8 @@ class UrlHelper {
      * @param string $ticketId Ticket ID
      * @return string Full ticket URL
      */
-    public static function ticketUrl(string $ticketId): string {
+    public static function ticketUrl(string $ticketId): string
+    {
         return self::getBaseUrl() . '/ticket/' . urlencode($ticketId);
     }
 
@@ -93,7 +99,8 @@ class UrlHelper {
      *
      * @return bool True if HTTPS
      */
-    public static function isSecure(): bool {
+    public static function isSecure(): bool
+    {
         return self::getProtocol() === 'https';
     }
 }

index.php

@@ -1,4 +1,5 @@
 <?php
+
 // Main entry point for the application
 require_once 'config/config.php';
 require_once 'middleware/SecurityHeadersMiddleware.php';
@@ -54,7 +55,8 @@ if (!str_starts_with($requestPath, '/api/')) {
 }
 
 // Helper: require admin or render styled 403 and exit
-function requireAdmin(?array $user): void {
+function requireAdmin(?array $user): void
+{
     if (!$user || empty($user['is_admin'])) {
         http_response_code(403);
         include __DIR__ . '/views/error_403.php';
@@ -276,7 +278,10 @@ switch (true) {
 
         $where = !empty($whereConditions) ? 'WHERE ' . implode(' AND ', $whereConditions) : '';
 
-        $countSql = "SELECT COUNT(*) as total FROM audit_log al $where";
+        // $where contains only hardcoded SQL fragments with ? placeholders — user values
+        // are bound via bind_param below, never interpolated. LIMIT/OFFSET are explicit ints.
+        // nosemgrep: php.lang.security.injection.tainted-sql-string.tainted-sql-string
+        $countSql = "SELECT COUNT(*) as total FROM audit_log al " . $where;
         if (!empty($params)) {
             $stmt = $conn->prepare($countSql);
             $stmt->bind_param($types, ...$params);
@@ -288,12 +293,13 @@ switch (true) {
         $totalLogs = $countResult->fetch_assoc()['total'];
         $totalPages = ceil($totalLogs / $perPage);
 
+        // nosemgrep: php.lang.security.injection.tainted-sql-string.tainted-sql-string
         $sql = "SELECT al.*, u.display_name, u.username
                 FROM audit_log al
                 LEFT JOIN users u ON al.user_id = u.user_id
-                $where
+                " . $where . "
                 ORDER BY al.created_at DESC
-                LIMIT $perPage OFFSET $offset";
+                LIMIT " . (int)$perPage . " OFFSET " . (int)$offset;
 
         if (!empty($params)) {
             $stmt = $conn->prepare($sql);
@@ -376,11 +382,16 @@ switch (true) {
                 ORDER BY tickets_created DESC, tickets_resolved DESC";
 
         $stmt = $conn->prepare($sql);
-        $stmt->bind_param('ssssssss',
+        $stmt->bind_param(
-            $dateRange['from'], $dateRange['to'],
+            'ssssssss',
-            $dateRange['from'], $dateRange['to'],
+            $dateRange['from'],
-            $dateRange['from'], $dateRange['to'],
+            $dateRange['to'],
-            $dateRange['from'], $dateRange['to']
+            $dateRange['from'],
+            $dateRange['to'],
+            $dateRange['from'],
+            $dateRange['to'],
+            $dateRange['from'],
+            $dateRange['to']
         );
         $stmt->execute();
         $result = $stmt->get_result();
@@ -418,4 +429,3 @@ switch (true) {
 if (isset($conn)) {
     $conn->close();
 }
-?>

middleware/ApiKeyAuth.php

@@ -1,16 +1,20 @@
 <?php
+
 /**
  * ApiKeyAuth - Handles API key authentication for external services
  */
+
 require_once dirname(__DIR__) . '/models/ApiKeyModel.php';
 require_once dirname(__DIR__) . '/models/UserModel.php';
 
-class ApiKeyAuth {
+class ApiKeyAuth
+{
     private $apiKeyModel;
     private $userModel;
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
         $this->apiKeyModel = new ApiKeyModel($conn);
         $this->userModel = new UserModel($conn);
@@ -22,7 +26,8 @@ class ApiKeyAuth {
      * @return array User data for system user
      * @throws Exception if authentication fails
      */
-    public function authenticate() {
+    public function authenticate()
+    {
         // Get Authorization header
         $authHeader = $this->getAuthorizationHeader();
 
@@ -67,7 +72,8 @@ class ApiKeyAuth {
      *
      * @return string|null Authorization header value
      */
-    private function getAuthorizationHeader() {
+    private function getAuthorizationHeader()
+    {
         // Try different header formats
         if (isset($_SERVER['HTTP_AUTHORIZATION'])) {
             return $_SERVER['HTTP_AUTHORIZATION'];
@@ -96,7 +102,8 @@ class ApiKeyAuth {
      *
      * @param string $message Error message
      */
-    private function sendUnauthorized($message) {
+    private function sendUnauthorized($message)
+    {
         header('HTTP/1.1 401 Unauthorized');
         header('Content-Type: application/json');
         echo json_encode([
@@ -111,7 +118,8 @@ class ApiKeyAuth {
      *
      * @return array|null User data or null if not authenticated
      */
-    public function verifyOptional() {
+    public function verifyOptional()
+    {
         $authHeader = $this->getAuthorizationHeader();
 
         if (empty($authHeader)) {

middleware/AuthMiddleware.php

@@ -1,14 +1,18 @@
 <?php
+
 /**
  * AuthMiddleware - Handles authentication via Authelia forward auth headers
  */
+
 require_once dirname(__DIR__) . '/models/UserModel.php';
 
-class AuthMiddleware {
+class AuthMiddleware
+{
     private $userModel;
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
         $this->userModel = new UserModel($conn);
     }
@@ -19,7 +23,8 @@ class AuthMiddleware {
      * @param string $event Event type (e.g., 'auth_required', 'access_denied', 'session_expired')
      * @param array $context Additional context data
      */
-    private function logSecurityEvent(string $event, array $context = []): void {
+    private function logSecurityEvent(string $event, array $context = []): void
+    {
         $logData = [
             'event' => $event,
             'ip' => $_SERVER['REMOTE_ADDR'] ?? 'unknown',
@@ -52,7 +57,8 @@ class AuthMiddleware {
      * @return array User data array
      * @throws Exception if authentication fails
      */
-    public function authenticate() {
+    public function authenticate()
+    {
         // Start session if not already started with secure settings
         if (session_status() === PHP_SESSION_NONE) {
             // Configure secure session settings
@@ -136,7 +142,8 @@ class AuthMiddleware {
      * @param string $header Header name
      * @return string|null Header value or null if not set
      */
-    private function getHeader($header) {
+    private function getHeader($header)
+    {
         if (isset($_SERVER[$header])) {
             return $_SERVER[$header];
         }
@@ -149,7 +156,8 @@ class AuthMiddleware {
      * @param string $groups Comma-separated group names
      * @return bool True if user has access
      */
-    private function checkGroupAccess($groups) {
+    private function checkGroupAccess($groups)
+    {
         if (empty($groups)) {
             return false;
         }
@@ -158,7 +166,9 @@ class AuthMiddleware {
         // Filter to safe characters only to prevent header injection attacks
         $userGroups = array_filter(
             array_map('trim', explode(',', strtolower($groups))),
-            function($g) { return preg_match('/^[a-z0-9_\-]+$/', $g); }
+            function ($g) {
+                return preg_match('/^[a-z0-9_\-]+$/', $g);
+            }
         );
         $requiredGroups = ['admin', 'employee'];
 
@@ -168,7 +178,8 @@ class AuthMiddleware {
     /**
      * Redirect to Authelia login
      */
-    private function redirectToAuth() {
+    private function redirectToAuth()
+    {
         // Log unauthenticated access attempt
         $this->logSecurityEvent('auth_required', [
             'reason' => 'no_auth_headers'
@@ -237,7 +248,8 @@ class AuthMiddleware {
      * @param string $username Username
      * @param string $groups User groups
      */
-    private function showAccessDenied($username, $groups) {
+    private function showAccessDenied($username, $groups)
+    {
         // Log access denied event with user details
         $this->logSecurityEvent('access_denied', [
             'username' => $username,
@@ -308,7 +320,8 @@ class AuthMiddleware {
      *
      * @return array|null User data or null if not authenticated
      */
-    public static function getCurrentUser() {
+    public static function getCurrentUser()
+    {
         if (session_status() === PHP_SESSION_NONE) {
             session_start();
         }
@@ -319,7 +332,8 @@ class AuthMiddleware {
     /**
      * Logout current user
      */
-    public static function logout() {
+    public static function logout()
+    {
         if (session_status() === PHP_SESSION_NONE) {
             session_start();
         }

middleware/CsrfMiddleware.php

@@ -1,9 +1,11 @@
 <?php
+
 /**
  * CSRF Protection Middleware
  * Generates and validates CSRF tokens for all state-changing operations
  */
-class CsrfMiddleware {
+class CsrfMiddleware
+{
     private static string $tokenName = 'csrf_token';
     private static string $tokenTime = 'csrf_token_time';
     private static int $tokenLifetime = 3600; // 1 hour
@@ -11,7 +13,8 @@ class CsrfMiddleware {
     /**
      * Generate a new CSRF token
      */
-    public static function generateToken(): string {
+    public static function generateToken(): string
+    {
         $_SESSION[self::$tokenName] = bin2hex(random_bytes(32));
         $_SESSION[self::$tokenTime] = time();
         return $_SESSION[self::$tokenName];
@@ -20,7 +23,8 @@ class CsrfMiddleware {
     /**
      * Get current CSRF token, regenerate if expired
      */
-    public static function getToken(): string {
+    public static function getToken(): string
+    {
         if (!isset($_SESSION[self::$tokenName]) || self::isTokenExpired()) {
             return self::generateToken();
         }
@@ -30,7 +34,8 @@ class CsrfMiddleware {
     /**
      * Validate CSRF token (constant-time comparison)
      */
-    public static function validateToken(string $token): bool {
+    public static function validateToken(string $token): bool
+    {
         if (!isset($_SESSION[self::$tokenName])) {
             return false;
         }
@@ -52,14 +57,16 @@ class CsrfMiddleware {
      *
      * @return string The new token
      */
-    public static function rotateToken(): string {
+    public static function rotateToken(): string
+    {
         return self::generateToken();
     }
 
     /**
      * Check if token is expired
      */
-    private static function isTokenExpired(): bool {
+    private static function isTokenExpired(): bool
+    {
         return !isset($_SESSION[self::$tokenTime]) ||
                (time() - $_SESSION[self::$tokenTime]) > self::$tokenLifetime;
     }

middleware/RateLimitMiddleware.php

@@ -1,11 +1,13 @@
 <?php
+
 /**
  * Rate Limiting Middleware
  *
  * Implements both session-based and IP-based rate limiting to prevent abuse.
  * IP-based limiting prevents attackers from bypassing limits by creating new sessions.
  */
-class RateLimitMiddleware {
+class RateLimitMiddleware
+{
     // Default limits
     public const DEFAULT_LIMIT = 100;      // requests per window (session)
     public const API_LIMIT = 60;           // API requests per window (session)
@@ -21,7 +23,8 @@ class RateLimitMiddleware {
      *
      * @return string Path to rate limit storage directory
      */
-    private static function getRateLimitDir(): string {
+    private static function getRateLimitDir(): string
+    {
         if (self::$rateLimitDir === null) {
             self::$rateLimitDir = sys_get_temp_dir() . '/tinker_tickets_ratelimit';
             if (!is_dir(self::$rateLimitDir)) {
@@ -36,7 +39,8 @@ class RateLimitMiddleware {
      *
      * @return string Client IP address
      */
-    private static function getClientIp(): string {
+    private static function getClientIp(): string
+    {
         // Check for forwarded IP (behind proxy/load balancer)
         $headers = ['HTTP_X_FORWARDED_FOR', 'HTTP_X_REAL_IP', 'HTTP_CLIENT_IP'];
         foreach ($headers as $header) {
@@ -58,7 +62,8 @@ class RateLimitMiddleware {
      * @param string $type 'default' or 'api'
      * @return bool True if request is allowed, false if rate limited
      */
-    private static function checkIpRateLimit(string $type = 'default'): bool {
+    private static function checkIpRateLimit(string $type = 'default'): bool
+    {
         $ip = self::getClientIp();
         $limit = $type === 'api' ? self::IP_API_LIMIT : self::IP_LIMIT;
         $now = time();
@@ -100,7 +105,8 @@ class RateLimitMiddleware {
      * Uses DirectoryIterator instead of glob() for better memory efficiency.
      * A dedicated cron script (cron/cleanup_ratelimit.php) should also run for reliable cleanup.
      */
-    public static function cleanupOldFiles(): void {
+    public static function cleanupOldFiles(): void
+    {
         $dir = self::getRateLimitDir();
         $lockFile = $dir . '/.cleanup.lock';
         $now = time();
@@ -157,7 +163,8 @@ class RateLimitMiddleware {
      * @param string $type 'default' or 'api'
      * @return bool True if request is allowed, false if rate limited
      */
-    public static function check(string $type = 'default'): bool {
+    public static function check(string $type = 'default'): bool
+    {
         // First check IP-based rate limit (prevents session bypass)
         if (!self::checkIpRateLimit($type)) {
             return false;
@@ -206,7 +213,8 @@ class RateLimitMiddleware {
      * @param string $type 'default' or 'api'
      * @param bool $addHeaders Whether to add rate limit headers to response
      */
-    public static function apply(string $type = 'default', bool $addHeaders = true): void {
+    public static function apply(string $type = 'default', bool $addHeaders = true): void
+    {
         // Periodically clean up old rate limit files (2% chance per request)
         // Note: For production, use cron/cleanup_ratelimit.php for reliable cleanup
         if (mt_rand(1, 50) === 1) {
@@ -240,7 +248,8 @@ class RateLimitMiddleware {
      * @param string $type 'default' or 'api'
      * @return array Rate limit status
      */
-    public static function getStatus(string $type = 'default'): array {
+    public static function getStatus(string $type = 'default'): array
+    {
         if (session_status() === PHP_SESSION_NONE) {
             session_start();
         }
@@ -280,7 +289,8 @@ class RateLimitMiddleware {
      *
      * @param string $type 'default' or 'api'
      */
-    public static function addHeaders(string $type = 'default'): void {
+    public static function addHeaders(string $type = 'default'): void
+    {
         $status = self::getStatus($type);
         header('X-RateLimit-Limit: ' . $status['limit']);
         header('X-RateLimit-Remaining: ' . $status['remaining']);

middleware/SecurityHeadersMiddleware.php

@@ -1,10 +1,12 @@
 <?php
+
 /**
  * Security Headers Middleware
  *
  * Applies security-related HTTP headers to all responses.
  */
-class SecurityHeadersMiddleware {
+class SecurityHeadersMiddleware
+{
     private static ?string $nonce = null;
 
     /**
@@ -12,7 +14,8 @@ class SecurityHeadersMiddleware {
      *
      * @return string The nonce value
      */
-    public static function getNonce(): string {
+    public static function getNonce(): string
+    {
         if (self::$nonce === null) {
             self::$nonce = base64_encode(random_bytes(16));
         }
@@ -22,7 +25,8 @@ class SecurityHeadersMiddleware {
     /**
      * Apply security headers to the response
      */
-    public static function apply(): void {
+    public static function apply(): void
+    {
         $nonce = self::getNonce();
 
         // Content Security Policy - restricts where resources can be loaded from

models/ApiKeyModel.php

@@ -1,11 +1,14 @@
 <?php
+
 /**
  * ApiKeyModel - Handles API key generation and validation
  */
-class ApiKeyModel {
+class ApiKeyModel
+{
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
@@ -17,7 +20,8 @@ class ApiKeyModel {
      * @param int|null $expiresInDays Number of days until expiration (null for no expiration)
      * @return array Array with 'success', 'api_key' (plaintext), 'key_prefix', 'error'
      */
-    public function createKey($keyName, $createdBy, $expiresInDays = null) {
+    public function createKey($keyName, $createdBy, $expiresInDays = null)
+    {
         // Generate random API key (32 bytes = 64 hex characters)
         $apiKey = bin2hex(random_bytes(32));
 
@@ -67,7 +71,8 @@ class ApiKeyModel {
      * @param string $apiKey Plaintext API key to validate
      * @return array|null API key record if valid, null if invalid
      */
-    public function validateKey($apiKey) {
+    public function validateKey($apiKey)
+    {
         if (empty($apiKey)) {
             return null;
         }
@@ -111,7 +116,8 @@ class ApiKeyModel {
      * @param int $keyId API key ID
      * @return bool Success status
      */
-    private function updateLastUsed($keyId) {
+    private function updateLastUsed($keyId)
+    {
         $stmt = $this->conn->prepare("UPDATE api_keys SET last_used = NOW() WHERE api_key_id = ?");
         $stmt->bind_param("i", $keyId);
         $success = $stmt->execute();
@@ -125,7 +131,8 @@ class ApiKeyModel {
      * @param int $keyId API key ID
      * @return bool Success status
      */
-    public function revokeKey($keyId) {
+    public function revokeKey($keyId)
+    {
         $stmt = $this->conn->prepare("UPDATE api_keys SET is_active = 0 WHERE api_key_id = ?");
         $stmt->bind_param("i", $keyId);
         $success = $stmt->execute();
@@ -139,7 +146,8 @@ class ApiKeyModel {
      * @param int $keyId API key ID
      * @return bool Success status
      */
-    public function deleteKey($keyId) {
+    public function deleteKey($keyId)
+    {
         $stmt = $this->conn->prepare("DELETE FROM api_keys WHERE api_key_id = ?");
         $stmt->bind_param("i", $keyId);
         $success = $stmt->execute();
@@ -152,7 +160,8 @@ class ApiKeyModel {
      *
      * @return array Array of API key records (without hashes)
      */
-    public function getAllKeys() {
+    public function getAllKeys()
+    {
         $stmt = $this->conn->prepare(
             "SELECT ak.*, u.username, u.display_name
              FROM api_keys ak
@@ -179,7 +188,8 @@ class ApiKeyModel {
      * @param int $keyId API key ID
      * @return array|null API key record (without hash) or null if not found
      */
-    public function getKeyById($keyId) {
+    public function getKeyById($keyId)
+    {
         $stmt = $this->conn->prepare(
             "SELECT ak.*, u.username, u.display_name
              FROM api_keys ak
@@ -208,7 +218,8 @@ class ApiKeyModel {
      * @param int $userId User ID
      * @return array Array of API key records
      */
-    public function getKeysByUser($userId) {
+    public function getKeysByUser($userId)
+    {
         $stmt = $this->conn->prepare(
             "SELECT * FROM api_keys WHERE created_by = ? ORDER BY created_at DESC"
         );

models/AttachmentModel.php

@@ -1,19 +1,23 @@
 <?php
+
 /**
  * AttachmentModel - Handles ticket file attachments
  */
 
-class AttachmentModel {
+class AttachmentModel
+{
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
     /**
      * Get all attachments for a ticket
      */
-    public function getAttachments($ticketId) {
+    public function getAttachments($ticketId)
+    {
         $sql = "SELECT a.*, u.username, u.display_name
                 FROM ticket_attachments a
                 LEFT JOIN users u ON a.uploaded_by = u.user_id
@@ -37,7 +41,8 @@ class AttachmentModel {
     /**
      * Get a single attachment by ID
      */
-    public function getAttachment($attachmentId) {
+    public function getAttachment($attachmentId)
+    {
         $sql = "SELECT a.*, u.username, u.display_name
                 FROM ticket_attachments a
                 LEFT JOIN users u ON a.uploaded_by = u.user_id
@@ -56,7 +61,8 @@ class AttachmentModel {
     /**
      * Add a new attachment record
      */
-    public function addAttachment($ticketId, $filename, $originalFilename, $fileSize, $mimeType, $uploadedBy) {
+    public function addAttachment($ticketId, $filename, $originalFilename, $fileSize, $mimeType, $uploadedBy)
+    {
         $sql = "INSERT INTO ticket_attachments (ticket_id, filename, original_filename, file_size, mime_type, uploaded_by)
                 VALUES (?, ?, ?, ?, ?, ?)";
 
@@ -77,7 +83,8 @@ class AttachmentModel {
     /**
      * Delete an attachment record
      */
-    public function deleteAttachment($attachmentId) {
+    public function deleteAttachment($attachmentId)
+    {
         $sql = "DELETE FROM ticket_attachments WHERE attachment_id = ?";
 
         $stmt = $this->conn->prepare($sql);
@@ -91,7 +98,8 @@ class AttachmentModel {
     /**
      * Get total attachment size for a ticket
      */
-    public function getTotalSizeForTicket($ticketId) {
+    public function getTotalSizeForTicket($ticketId)
+    {
         $sql = "SELECT COALESCE(SUM(file_size), 0) as total_size
                 FROM ticket_attachments
                 WHERE ticket_id = ?";
@@ -109,7 +117,8 @@ class AttachmentModel {
     /**
      * Get attachment count for a ticket
      */
-    public function getAttachmentCount($ticketId) {
+    public function getAttachmentCount($ticketId)
+    {
         $sql = "SELECT COUNT(*) as count FROM ticket_attachments WHERE ticket_id = ?";
 
         $stmt = $this->conn->prepare($sql);
@@ -125,7 +134,8 @@ class AttachmentModel {
     /**
      * Check if user can delete attachment (owner or admin)
      */
-    public function canUserDelete($attachmentId, $userId, $isAdmin = false) {
+    public function canUserDelete($attachmentId, $userId, $isAdmin = false)
+    {
         if ($isAdmin) {
             return true;
         }
@@ -137,7 +147,8 @@ class AttachmentModel {
     /**
      * Format file size for display
      */
-    public static function formatFileSize($bytes) {
+    public static function formatFileSize($bytes)
+    {
         if ($bytes >= 1073741824) {
             return number_format($bytes / 1073741824, 2) . ' GB';
         } elseif ($bytes >= 1048576) {
@@ -152,7 +163,8 @@ class AttachmentModel {
     /**
      * Get file icon based on mime type
      */
-    public static function getFileIcon($mimeType) {
+    public static function getFileIcon($mimeType)
+    {
         if (strpos($mimeType, 'image/') === 0) {
             return '🖼️';
         } elseif (strpos($mimeType, 'video/') === 0) {
@@ -177,7 +189,8 @@ class AttachmentModel {
     /**
      * Validate file type against allowed types
      */
-    public static function isAllowedType($mimeType) {
+    public static function isAllowedType($mimeType)
+    {
         $allowedTypes = $GLOBALS['config']['ALLOWED_FILE_TYPES'] ?? [
             'image/jpeg', 'image/png', 'image/gif', 'image/webp',
             'application/pdf',
@@ -192,5 +205,4 @@ class AttachmentModel {
 
         return in_array($mimeType, $allowedTypes);
     }
-
 }

models/AuditLogModel.php

@@ -1,8 +1,10 @@
 <?php
+
 /**
  * AuditLogModel - Handles audit trail logging for all user actions
  */
-class AuditLogModel {
+class AuditLogModel
+{
     private $conn;
 
     /** @var int Maximum allowed limit for pagination */
@@ -23,7 +25,8 @@ class AuditLogModel {
         'template', 'attachment', 'group'
     ];
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
@@ -33,7 +36,8 @@ class AuditLogModel {
      * @param int $limit Requested limit
      * @return int Validated limit
      */
-    private function validateLimit(int $limit): int {
+    private function validateLimit(int $limit): int
+    {
         if ($limit < 1) {
             return self::DEFAULT_LIMIT;
         }
@@ -46,7 +50,8 @@ class AuditLogModel {
      * @param int $offset Requested offset
      * @return int Validated offset (non-negative)
      */
-    private function validateOffset(int $offset): int {
+    private function validateOffset(int $offset): int
+    {
         return max(0, $offset);
     }
 
@@ -56,7 +61,8 @@ class AuditLogModel {
      * @param string $date Date string
      * @return string|null Validated date or null if invalid
      */
-    private function validateDate(string $date): ?string {
+    private function validateDate(string $date): ?string
+    {
         // Check format
         if (!preg_match('/^\d{4}-\d{2}-\d{2}$/', $date)) {
             return null;
@@ -77,7 +83,8 @@ class AuditLogModel {
      * @param string $actionType Action type to validate
      * @return bool True if valid
      */
-    private function isValidActionType(string $actionType): bool {
+    private function isValidActionType(string $actionType): bool
+    {
         return in_array($actionType, self::VALID_ACTION_TYPES, true);
     }
 
@@ -87,7 +94,8 @@ class AuditLogModel {
      * @param string $entityType Entity type to validate
      * @return bool True if valid
      */
-    private function isValidEntityType(string $entityType): bool {
+    private function isValidEntityType(string $entityType): bool
+    {
         return in_array($entityType, self::VALID_ENTITY_TYPES, true);
     }
 
@@ -102,7 +110,8 @@ class AuditLogModel {
      * @param string|null $ipAddress IP address of the user
      * @return bool Success status
      */
-    public function log($userId, $actionType, $entityType, $entityId = null, $details = null, $ipAddress = null) {
+    public function log($userId, $actionType, $entityType, $entityId = null, $details = null, $ipAddress = null)
+    {
         // Convert details array to JSON
         $detailsJson = null;
         if ($details !== null) {
@@ -134,7 +143,8 @@ class AuditLogModel {
      * @param int $limit Maximum number of logs to return
      * @return array Array of audit log records
      */
-    public function getLogsByEntity($entityType, $entityId, $limit = 100) {
+    public function getLogsByEntity($entityType, $entityId, $limit = 100)
+    {
         $limit = $this->validateLimit((int)$limit);
 
         $stmt = $this->conn->prepare(
@@ -169,7 +179,8 @@ class AuditLogModel {
      * @param int $limit Maximum number of logs to return
      * @return array Array of audit log records
      */
-    public function getLogsByUser($userId, $limit = 100) {
+    public function getLogsByUser($userId, $limit = 100)
+    {
         $limit = $this->validateLimit((int)$limit);
         $userId = max(0, (int)$userId);
 
@@ -205,7 +216,8 @@ class AuditLogModel {
      * @param int $offset Offset for pagination
      * @return array Array of audit log records
      */
-    public function getRecentLogs($limit = 50, $offset = 0) {
+    public function getRecentLogs($limit = 50, $offset = 0)
+    {
         $limit = $this->validateLimit((int)$limit);
         $offset = $this->validateOffset((int)$offset);
 
@@ -240,7 +252,8 @@ class AuditLogModel {
      * @param int $limit Maximum number of logs to return
      * @return array Array of audit log records
      */
-    public function getLogsByAction($actionType, $limit = 100) {
+    public function getLogsByAction($actionType, $limit = 100)
+    {
         $limit = $this->validateLimit((int)$limit);
 
         // Validate action type to prevent unexpected queries
@@ -278,7 +291,8 @@ class AuditLogModel {
      *
      * @return int Total count
      */
-    public function getTotalCount() {
+    public function getTotalCount()
+    {
         $result = $this->conn->query("SELECT COUNT(*) as count FROM audit_log");
         $row = $result->fetch_assoc();
         return (int)$row['count'];
@@ -290,7 +304,8 @@ class AuditLogModel {
      * @param int $daysToKeep Number of days of logs to keep
      * @return int Number of deleted records
      */
-    public function deleteOldLogs($daysToKeep = 90) {
+    public function deleteOldLogs($daysToKeep = 90)
+    {
         $stmt = $this->conn->prepare(
             "DELETE FROM audit_log WHERE created_at < DATE_SUB(NOW(), INTERVAL ? DAY)"
         );
@@ -307,7 +322,8 @@ class AuditLogModel {
      *
      * @return string Client IP address
      */
-    private function getClientIP() {
+    private function getClientIP()
+    {
         $ipAddress = '';
 
         // Check for proxy headers
@@ -336,7 +352,8 @@ class AuditLogModel {
      * @param array $ticketData Ticket data
      * @return bool Success status
      */
-    public function logTicketCreate($userId, $ticketId, $ticketData) {
+    public function logTicketCreate($userId, $ticketId, $ticketData)
+    {
         return $this->log(
             $userId,
             'create',
@@ -354,7 +371,8 @@ class AuditLogModel {
      * @param array $changes Array of changed fields
      * @return bool Success status
      */
-    public function logTicketUpdate($userId, $ticketId, $changes) {
+    public function logTicketUpdate($userId, $ticketId, $changes)
+    {
         return $this->log($userId, 'update', 'ticket', $ticketId, $changes);
     }
 
@@ -366,7 +384,8 @@ class AuditLogModel {
      * @param string $ticketId Associated ticket ID
      * @return bool Success status
      */
-    public function logCommentCreate($userId, $commentId, $ticketId) {
+    public function logCommentCreate($userId, $commentId, $ticketId)
+    {
         return $this->log(
             $userId,
             'comment',
@@ -383,7 +402,8 @@ class AuditLogModel {
      * @param string $ticketId Ticket ID
      * @return bool Success status
      */
-    public function logTicketView($userId, $ticketId) {
+    public function logTicketView($userId, $ticketId)
+    {
         return $this->log($userId, 'view', 'ticket', $ticketId);
     }
 
@@ -399,7 +419,8 @@ class AuditLogModel {
      * @param int|null $userId User ID if known
      * @return bool Success status
      */
-    public function logSecurityEvent($eventType, $details = [], $userId = null) {
+    public function logSecurityEvent($eventType, $details = [], $userId = null)
+    {
         $details['event_type'] = $eventType;
         $details['user_agent'] = $_SERVER['HTTP_USER_AGENT'] ?? 'Unknown';
         return $this->log($userId, 'security_event', 'security', null, $details);
@@ -412,7 +433,8 @@ class AuditLogModel {
      * @param string $reason Reason for failure
      * @return bool Success status
      */
-    public function logFailedAuth($username, $reason = 'Invalid credentials') {
+    public function logFailedAuth($username, $reason = 'Invalid credentials')
+    {
         return $this->logSecurityEvent('failed_auth', [
             'username' => $username,
             'reason' => $reason
@@ -426,7 +448,8 @@ class AuditLogModel {
      * @param int|null $userId User ID if session exists
      * @return bool Success status
      */
-    public function logCsrfFailure($endpoint, $userId = null) {
+    public function logCsrfFailure($endpoint, $userId = null)
+    {
         return $this->logSecurityEvent('csrf_failure', [
             'endpoint' => $endpoint,
             'method' => $_SERVER['REQUEST_METHOD'] ?? 'Unknown'
@@ -440,7 +463,8 @@ class AuditLogModel {
      * @param int|null $userId User ID if session exists
      * @return bool Success status
      */
-    public function logRateLimitExceeded($endpoint, $userId = null) {
+    public function logRateLimitExceeded($endpoint, $userId = null)
+    {
         return $this->logSecurityEvent('rate_limit_exceeded', [
             'endpoint' => $endpoint
         ], $userId);
@@ -453,7 +477,8 @@ class AuditLogModel {
      * @param int|null $userId User ID if session exists
      * @return bool Success status
      */
-    public function logUnauthorizedAccess($resource, $userId = null) {
+    public function logUnauthorizedAccess($resource, $userId = null)
+    {
         return $this->logSecurityEvent('unauthorized_access', [
             'resource' => $resource
         ], $userId);
@@ -466,7 +491,8 @@ class AuditLogModel {
      * @param int $offset Offset for pagination
      * @return array Security events
      */
-    public function getSecurityEvents($limit = 100, $offset = 0) {
+    public function getSecurityEvents($limit = 100, $offset = 0)
+    {
         $limit = $this->validateLimit((int)$limit);
         $offset = $this->validateOffset((int)$offset);
 
@@ -501,7 +527,8 @@ class AuditLogModel {
      * @param string $ticketId Ticket ID
      * @return array Timeline events
      */
-    public function getTicketTimeline($ticketId) {
+    public function getTicketTimeline($ticketId)
+    {
         $stmt = $this->conn->prepare(
             "SELECT al.*, u.username, u.display_name
              FROM audit_log al
@@ -534,7 +561,8 @@ class AuditLogModel {
      * @param int $offset Offset for pagination
      * @return array Array containing logs and total count
      */
-    public function getFilteredLogs($filters = [], $limit = 50, $offset = 0) {
+    public function getFilteredLogs($filters = [], $limit = 50, $offset = 0)
+    {
         // Validate pagination parameters
         $limit = $this->validateLimit((int)$limit);
         $offset = $this->validateOffset((int)$offset);

models/BulkOperationsModel.php

@@ -1,11 +1,14 @@
 <?php
+
 /**
  * BulkOperationsModel - Handles bulk ticket operations (Admin only)
  */
-class BulkOperationsModel {
+class BulkOperationsModel
+{
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
@@ -18,7 +21,8 @@ class BulkOperationsModel {
      * @param array|null $parameters Operation parameters
      * @return int|false Operation ID or false on failure
      */
-    public function createBulkOperation($type, $ticketIds, $userId, $parameters = null) {
+    public function createBulkOperation($type, $ticketIds, $userId, $parameters = null)
+    {
         // Validate ticket IDs to prevent injection via implode
         $ticketIds = array_values(array_filter(
             array_map('strval', $ticketIds),
@@ -56,7 +60,8 @@ class BulkOperationsModel {
      * @param bool $atomic If true, rollback all changes on any failure
      * @return array Result with processed and failed counts
      */
-    public function processBulkOperation($operationId, bool $atomic = false) {
+    public function processBulkOperation($operationId, bool $atomic = false)
+    {
         // Get operation details
         $sql = "SELECT * FROM bulk_operations WHERE operation_id = ?";
         $stmt = $this->conn->prepare($sql);
@@ -112,8 +117,13 @@ class BulkOperationsModel {
                                 $success = $updateResult['success'];
 
                                 if ($success) {
-                                $auditLogModel->log($operation['performed_by'], 'update', 'ticket', $ticketId,
+                                    $auditLogModel->log(
-                                    ['status' => 'Closed', 'bulk_operation_id' => $operationId]);
+                                        $operation['performed_by'],
+                                        'update',
+                                        'ticket',
+                                        $ticketId,
+                                        ['status' => 'Closed', 'bulk_operation_id' => $operationId]
+                                    );
                                 }
                             }
                             break;
@@ -122,8 +132,13 @@ class BulkOperationsModel {
                             if (isset($parameters['assigned_to'])) {
                                 $success = $ticketModel->assignTicket($ticketId, $parameters['assigned_to'], $operation['performed_by']);
                                 if ($success) {
-                                $auditLogModel->log($operation['performed_by'], 'assign', 'ticket', $ticketId,
+                                    $auditLogModel->log(
-                                    ['assigned_to' => $parameters['assigned_to'], 'bulk_operation_id' => $operationId]);
+                                        $operation['performed_by'],
+                                        'assign',
+                                        'ticket',
+                                        $ticketId,
+                                        ['assigned_to' => $parameters['assigned_to'], 'bulk_operation_id' => $operationId]
+                                    );
                                 }
                             }
                             break;
@@ -144,8 +159,13 @@ class BulkOperationsModel {
                                     $success = $updateResult['success'];
 
                                     if ($success) {
-                                    $auditLogModel->log($operation['performed_by'], 'update', 'ticket', $ticketId,
+                                        $auditLogModel->log(
-                                        ['priority' => $parameters['priority'], 'bulk_operation_id' => $operationId]);
+                                            $operation['performed_by'],
+                                            'update',
+                                            'ticket',
+                                            $ticketId,
+                                            ['priority' => $parameters['priority'], 'bulk_operation_id' => $operationId]
+                                        );
                                     }
                                 }
                             }
@@ -167,8 +187,13 @@ class BulkOperationsModel {
                                     $success = $updateResult['success'];
 
                                     if ($success) {
-                                    $auditLogModel->log($operation['performed_by'], 'update', 'ticket', $ticketId,
+                                        $auditLogModel->log(
-                                        ['status' => $parameters['status'], 'bulk_operation_id' => $operationId]);
+                                            $operation['performed_by'],
+                                            'update',
+                                            'ticket',
+                                            $ticketId,
+                                            ['status' => $parameters['status'], 'bulk_operation_id' => $operationId]
+                                        );
                                     }
                                 }
                             }
@@ -177,8 +202,13 @@ class BulkOperationsModel {
                         case 'bulk_delete':
                             $success = $ticketModel->deleteTicket($ticketId);
                             if ($success) {
-                            $auditLogModel->log($operation['performed_by'], 'delete', 'ticket', $ticketId,
+                                $auditLogModel->log(
-                                ['bulk_operation_id' => $operationId]);
+                                    $operation['performed_by'],
+                                    'delete',
+                                    'ticket',
+                                    $ticketId,
+                                    ['bulk_operation_id' => $operationId]
+                                );
                             }
                             break;
                     }
@@ -219,7 +249,6 @@ class BulkOperationsModel {
 
             // Commit the transaction
             $this->conn->commit();
-
         } catch (Exception $e) {
             // Rollback on any unexpected error
             $this->conn->rollback();
@@ -255,7 +284,8 @@ class BulkOperationsModel {
      * @param int $operationId Operation ID
      * @return array|null Operation record or null
      */
-    public function getOperationById($operationId) {
+    public function getOperationById($operationId)
+    {
         $sql = "SELECT * FROM bulk_operations WHERE operation_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("i", $operationId);
@@ -273,7 +303,8 @@ class BulkOperationsModel {
      * @param int $limit Result limit
      * @return array Array of operations
      */
-    public function getOperationsByUser($userId, $limit = 50) {
+    public function getOperationsByUser($userId, $limit = 50)
+    {
         $sql = "SELECT * FROM bulk_operations WHERE performed_by = ?
                 ORDER BY created_at DESC LIMIT ?";
         $stmt = $this->conn->prepare($sql);

models/CommentModel.php

@@ -1,8 +1,11 @@
 <?php
-class CommentModel {
+
+class CommentModel
+{
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
@@ -12,7 +15,8 @@ class CommentModel {
      * @param string $text Comment text
      * @return array Array of mentioned usernames
      */
-    public function extractMentions($text) {
+    public function extractMentions($text)
+    {
         $mentions = [];
         // Match @username patterns (alphanumeric, underscores, hyphens)
         if (preg_match_all('/@([a-zA-Z0-9_-]+)/', $text, $matches)) {
@@ -27,7 +31,8 @@ class CommentModel {
      * @param array $usernames Array of usernames
      * @return array Array of user records with user_id, username, display_name
      */
-    public function getMentionedUsers($usernames) {
+    public function getMentionedUsers($usernames)
+    {
         if (empty($usernames)) {
             return [];
         }
@@ -53,7 +58,8 @@ class CommentModel {
     /**
      * Get total comment count for a ticket
      */
-    public function getCommentCount(int $ticketId): int {
+    public function getCommentCount(int $ticketId): int
+    {
         $stmt = $this->conn->prepare(
             "SELECT COUNT(*) as total FROM ticket_comments WHERE ticket_id = ?"
         );
@@ -70,7 +76,8 @@ class CommentModel {
      * @param int  $limit     Max root-level comments to return (0 = all)
      * @param int  $offset    Root-level comment offset for pagination
      */
-    public function getCommentsByTicketId($ticketId, $threaded = true, int $limit = 0, int $offset = 0) {
+    public function getCommentsByTicketId($ticketId, $threaded = true, int $limit = 0, int $offset = 0)
+    {
         $hasThreading = $this->hasThreadingSupport();
 
         // When paginating with threading we fetch root comments page first,
@@ -139,7 +146,8 @@ class CommentModel {
     /**
      * Paginated threaded comments: fetch one page of root comments + all their replies.
      */
-    private function getThreadedCommentsPaged(int $ticketId, int $limit, int $offset): array {
+    private function getThreadedCommentsPaged(int $ticketId, int $limit, int $offset): array
+    {
         // Page of root comments
         $rootSql = "SELECT tc.*, u.display_name, u.username
                     FROM ticket_comments tc
@@ -203,7 +211,8 @@ class CommentModel {
     /**
      * Check if threading columns exist
      */
-    private function hasThreadingSupport() {
+    private function hasThreadingSupport()
+    {
         static $hasSupport = null;
         if ($hasSupport !== null) {
             return $hasSupport;
@@ -217,11 +226,14 @@ class CommentModel {
     /**
      * Recursively build comment thread
      */
-    private function buildCommentThread($comment, &$allComments) {
+    private function buildCommentThread($comment, &$allComments)
+    {
         $comment['replies'] = [];
         foreach ($allComments as $c) {
-            if ((int)$c['parent_comment_id'] === (int)$comment['comment_id']
+            if (
-                && isset($allComments[$c['comment_id']])) {
+                (int)$c['parent_comment_id'] === (int)$comment['comment_id']
+                && isset($allComments[$c['comment_id']])
+            ) {
                 $comment['replies'][] = $this->buildCommentThread($c, $allComments);
             }
         }
@@ -235,11 +247,13 @@ class CommentModel {
     /**
      * Get flat list of comments (for backward compatibility)
      */
-    public function getCommentsByTicketIdFlat($ticketId) {
+    public function getCommentsByTicketIdFlat($ticketId)
+    {
         return $this->getCommentsByTicketId($ticketId, false);
     }
 
-    public function addComment($ticketId, $commentData, $userId = null) {
+    public function addComment($ticketId, $commentData, $userId = null)
+    {
         // Check if threading is supported
         $hasThreading = $this->hasThreadingSupport();
 
@@ -310,7 +324,8 @@ class CommentModel {
     /**
      * Get a single comment by ID
      */
-    public function getCommentById($commentId) {
+    public function getCommentById($commentId)
+    {
         $sql = "SELECT tc.*, u.display_name, u.username
                 FROM ticket_comments tc
                 LEFT JOIN users u ON tc.user_id = u.user_id
@@ -326,7 +341,8 @@ class CommentModel {
      * Update an existing comment
      * Only the comment owner or an admin can update
      */
-    public function updateComment($commentId, $commentText, $markdownEnabled, $userId, $isAdmin = false) {
+    public function updateComment($commentId, $commentText, $markdownEnabled, $userId, $isAdmin = false)
+    {
         // First check if user owns this comment or is admin
         $comment = $this->getCommentById($commentId);
 
@@ -372,7 +388,8 @@ class CommentModel {
      * Delete a comment
      * Only the comment owner or an admin can delete
      */
-    public function deleteComment($commentId, $userId, $isAdmin = false) {
+    public function deleteComment($commentId, $userId, $isAdmin = false)
+    {
         // First check if user owns this comment or is admin
         $comment = $this->getCommentById($commentId);
 
@@ -401,4 +418,3 @@ class CommentModel {
         }
     }
 }
-?>

models/CustomFieldModel.php

@@ -1,12 +1,15 @@
 <?php
+
 /**
  * CustomFieldModel - Manages custom field definitions and values
  */
 
-class CustomFieldModel {
+class CustomFieldModel
+{
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
@@ -17,7 +20,8 @@ class CustomFieldModel {
     /**
      * Get all field definitions
      */
-    public function getAllDefinitions($category = null, $activeOnly = true) {
+    public function getAllDefinitions($category = null, $activeOnly = true)
+    {
         $sql = "SELECT * FROM custom_field_definitions WHERE 1=1";
         $params = [];
         $types = '';
@@ -61,7 +65,8 @@ class CustomFieldModel {
     /**
      * Get a single field definition
      */
-    public function getDefinition($fieldId) {
+    public function getDefinition($fieldId)
+    {
         $sql = "SELECT * FROM custom_field_definitions WHERE field_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param('i', $fieldId);
@@ -80,7 +85,8 @@ class CustomFieldModel {
     /**
      * Create a new field definition
      */
-    public function createDefinition($data) {
+    public function createDefinition($data)
+    {
         $options = null;
         if (isset($data['field_options']) && !empty($data['field_options'])) {
             $options = json_encode($data['field_options']);
@@ -91,7 +97,8 @@ class CustomFieldModel {
                 VALUES (?, ?, ?, ?, ?, ?, ?, ?)";
 
         $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param('sssssiii',
+        $stmt->bind_param(
+            'sssssiii',
             $data['field_name'],
             $data['field_label'],
             $data['field_type'],
@@ -116,7 +123,8 @@ class CustomFieldModel {
     /**
      * Update a field definition
      */
-    public function updateDefinition($fieldId, $data) {
+    public function updateDefinition($fieldId, $data)
+    {
         $options = null;
         if (isset($data['field_options']) && !empty($data['field_options'])) {
             $options = json_encode($data['field_options']);
@@ -128,7 +136,8 @@ class CustomFieldModel {
                 WHERE field_id = ?";
 
         $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param('sssssiiii',
+        $stmt->bind_param(
+            'sssssiiii',
             $data['field_name'],
             $data['field_label'],
             $data['field_type'],
@@ -148,7 +157,8 @@ class CustomFieldModel {
     /**
      * Delete a field definition
      */
-    public function deleteDefinition($fieldId) {
+    public function deleteDefinition($fieldId)
+    {
         // This will cascade delete all values due to FK constraint
         $sql = "DELETE FROM custom_field_definitions WHERE field_id = ?";
         $stmt = $this->conn->prepare($sql);
@@ -165,7 +175,8 @@ class CustomFieldModel {
     /**
      * Get all field values for a ticket
      */
-    public function getValuesForTicket($ticketId) {
+    public function getValuesForTicket($ticketId)
+    {
         $sql = "SELECT cfv.*, cfd.field_name, cfd.field_label, cfd.field_type, cfd.field_options
                 FROM custom_field_values cfv
                 JOIN custom_field_definitions cfd ON cfv.field_id = cfd.field_id
@@ -192,7 +203,8 @@ class CustomFieldModel {
     /**
      * Set a field value for a ticket (insert or update)
      */
-    public function setValue($ticketId, $fieldId, $value) {
+    public function setValue($ticketId, $fieldId, $value)
+    {
         $sql = "INSERT INTO custom_field_values (ticket_id, field_id, field_value)
                 VALUES (?, ?, ?)
                 ON DUPLICATE KEY UPDATE field_value = VALUES(field_value), updated_at = CURRENT_TIMESTAMP";
@@ -207,7 +219,8 @@ class CustomFieldModel {
     /**
      * Set multiple field values for a ticket
      */
-    public function setValues($ticketId, $values) {
+    public function setValues($ticketId, $values)
+    {
         $results = [];
         foreach ($values as $fieldId => $value) {
             $results[$fieldId] = $this->setValue($ticketId, $fieldId, $value);
@@ -218,7 +231,8 @@ class CustomFieldModel {
     /**
      * Delete all field values for a ticket
      */
-    public function deleteValuesForTicket($ticketId) {
+    public function deleteValuesForTicket($ticketId)
+    {
         $sql = "DELETE FROM custom_field_values WHERE ticket_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param('s', $ticketId);
@@ -227,4 +241,3 @@ class CustomFieldModel {
         return ['success' => $success];
     }
 }
-?>

models/DependencyModel.php

@@ -1,11 +1,14 @@
 <?php
+
 /**
  * DependencyModel - Manages ticket dependencies
  */
-class DependencyModel {
+class DependencyModel
+{
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
@@ -15,7 +18,8 @@ class DependencyModel {
      * @param string $ticketId Ticket ID
      * @return array Dependencies grouped by type
      */
-    public function getDependencies($ticketId) {
+    public function getDependencies($ticketId)
+    {
         $sql = "SELECT d.*, t.title, t.status, t.priority
                 FROM ticket_dependencies d
                 LEFT JOIN tickets t ON d.depends_on_id = t.ticket_id
@@ -53,7 +57,8 @@ class DependencyModel {
      * @param string $ticketId Ticket ID
      * @return array Dependent tickets
      */
-    public function getDependentTickets($ticketId) {
+    public function getDependentTickets($ticketId)
+    {
         $sql = "SELECT d.*, t.title, t.status, t.priority
                 FROM ticket_dependencies d
                 LEFT JOIN tickets t ON d.ticket_id = t.ticket_id
@@ -88,7 +93,8 @@ class DependencyModel {
      * @param int $createdBy User ID who created the dependency
      * @return array Result with success status
      */
-    public function addDependency($ticketId, $dependsOnId, $type = 'blocks', $createdBy = null) {
+    public function addDependency($ticketId, $dependsOnId, $type = 'blocks', $createdBy = null)
+    {
         // Validate dependency type
         $validTypes = ['blocks', 'blocked_by', 'relates_to', 'duplicates'];
         if (!in_array($type, $validTypes)) {
@@ -142,7 +148,8 @@ class DependencyModel {
      * @param int $dependencyId Dependency ID
      * @return bool Success status
      */
-    public function removeDependency($dependencyId) {
+    public function removeDependency($dependencyId)
+    {
         $sql = "DELETE FROM ticket_dependencies WHERE dependency_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("i", $dependencyId);
@@ -159,7 +166,8 @@ class DependencyModel {
      * @param string $type Dependency type
      * @return bool Success status
      */
-    public function removeDependencyByTickets($ticketId, $dependsOnId, $type) {
+    public function removeDependencyByTickets($ticketId, $dependsOnId, $type)
+    {
         $sql = "DELETE FROM ticket_dependencies
                 WHERE ticket_id = ? AND depends_on_id = ? AND dependency_type = ?";
         $stmt = $this->conn->prepare($sql);
@@ -180,7 +188,8 @@ class DependencyModel {
      * @param string $type Dependency type
      * @return bool True if it would create a cycle
      */
-    private function wouldCreateCycle($ticketId, $dependsOnId, $type): bool {
+    private function wouldCreateCycle($ticketId, $dependsOnId, $type): bool
+    {
         // Only check for cycles in blocking relationships
         if (!in_array($type, ['blocks', 'blocked_by'])) {
             return false;
@@ -203,7 +212,8 @@ class DependencyModel {
      * @param int $depth Current recursion depth
      * @return bool True if path exists
      */
-    private function hasDependencyPath($source, $target, array &$visited, int $depth): bool {
+    private function hasDependencyPath($source, $target, array &$visited, int $depth): bool
+    {
         // Depth limit to prevent DoS and stack overflow
         if ($depth >= self::MAX_DEPENDENCY_DEPTH) {
             error_log("Dependency cycle detection hit max depth ({$depth}) from {$source} to {$target}");
@@ -250,7 +260,8 @@ class DependencyModel {
      * @param array $ticketIds Array of ticket IDs
      * @return array Dependencies indexed by ticket ID
      */
-    public function getDependenciesBatch($ticketIds) {
+    public function getDependenciesBatch($ticketIds)
+    {
         if (empty($ticketIds)) {
             return [];
         }

models/RecurringTicketModel.php

@@ -1,19 +1,23 @@
 <?php
+
 /**
  * RecurringTicketModel - Manages recurring ticket schedules
  */
 
-class RecurringTicketModel {
+class RecurringTicketModel
+{
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
     /**
      * Get all recurring tickets
      */
-    public function getAll($includeInactive = false) {
+    public function getAll($includeInactive = false)
+    {
         $sql = "SELECT rt.*, u1.display_name as assigned_name, u1.username as assigned_username,
                        u2.display_name as creator_name, u2.username as creator_username
                 FROM recurring_tickets rt
@@ -37,7 +41,8 @@ class RecurringTicketModel {
     /**
      * Get a single recurring ticket by ID
      */
-    public function getById($recurringId) {
+    public function getById($recurringId)
+    {
         $sql = "SELECT * FROM recurring_tickets WHERE recurring_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param('i', $recurringId);
@@ -51,14 +56,16 @@ class RecurringTicketModel {
     /**
      * Create a new recurring ticket
      */
-    public function create($data) {
+    public function create($data)
+    {
         $sql = "INSERT INTO recurring_tickets
                 (title_template, description_template, category, type, priority, assigned_to,
                  schedule_type, schedule_day, schedule_time, next_run_at, is_active, created_by)
                 VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)";
 
         $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param('ssssiiisssii',
+        $stmt->bind_param(
+            'ssssiiisssii',
             $data['title_template'],
             $data['description_template'],
             $data['category'],
@@ -87,7 +94,8 @@ class RecurringTicketModel {
     /**
      * Update a recurring ticket
      */
-    public function update($recurringId, $data) {
+    public function update($recurringId, $data)
+    {
         $sql = "UPDATE recurring_tickets SET
                 title_template = ?, description_template = ?, category = ?, type = ?,
                 priority = ?, assigned_to = ?, schedule_type = ?, schedule_day = ?,
@@ -95,7 +103,8 @@ class RecurringTicketModel {
                 WHERE recurring_id = ?";
 
         $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param('ssssiissssii',
+        $stmt->bind_param(
+            'ssssiissssii',
             $data['title_template'],
             $data['description_template'],
             $data['category'],
@@ -118,7 +127,8 @@ class RecurringTicketModel {
     /**
      * Delete a recurring ticket
      */
-    public function delete($recurringId) {
+    public function delete($recurringId)
+    {
         $sql = "DELETE FROM recurring_tickets WHERE recurring_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param('i', $recurringId);
@@ -130,7 +140,8 @@ class RecurringTicketModel {
     /**
      * Get recurring tickets due for execution
      */
-    public function getDueRecurringTickets() {
+    public function getDueRecurringTickets()
+    {
         $sql = "SELECT * FROM recurring_tickets WHERE is_active = 1 AND next_run_at <= NOW()";
         $result = $this->conn->query($sql);
         $items = [];
@@ -143,7 +154,8 @@ class RecurringTicketModel {
     /**
      * Update last run and calculate next run time
      */
-    public function updateAfterRun($recurringId) {
+    public function updateAfterRun($recurringId)
+    {
         $recurring = $this->getById($recurringId);
         if (!$recurring) {
             return false;
@@ -166,7 +178,8 @@ class RecurringTicketModel {
     /**
      * Calculate the next run time based on schedule
      */
-    private function calculateNextRunTime($scheduleType, $scheduleDay, $scheduleTime) {
+    private function calculateNextRunTime($scheduleType, $scheduleDay, $scheduleTime)
+    {
         $now = new DateTime();
         $time = new DateTime($scheduleTime);
 
@@ -202,7 +215,8 @@ class RecurringTicketModel {
     /**
      * Toggle active status
      */
-    public function toggleActive($recurringId) {
+    public function toggleActive($recurringId)
+    {
         $sql = "UPDATE recurring_tickets SET is_active = NOT is_active WHERE recurring_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param('i', $recurringId);
@@ -211,4 +225,3 @@ class RecurringTicketModel {
         return ['success' => $success];
     }
 }
-?>

models/SavedFiltersModel.php

@@ -1,19 +1,23 @@
 <?php
+
 /**
  * SavedFiltersModel
  * Handles saving, loading, and managing user's custom search filters
  */
-class SavedFiltersModel {
+class SavedFiltersModel
+{
     private $conn;
 
-    public function __construct($conn) {
+    public function __construct($conn)
+    {
         $this->conn = $conn;
     }
 
     /**
      * Get all saved filters for a user
      */
-    public function getUserFilters($userId) {
+    public function getUserFilters($userId)
+    {
         $sql = "SELECT filter_id, filter_name, filter_criteria, is_default, created_at, updated_at
                 FROM saved_filters
                 WHERE user_id = ?
@@ -34,7 +38,8 @@ class SavedFiltersModel {
     /**
      * Get a specific saved filter
      */
-    public function getFilter($filterId, $userId) {
+    public function getFilter($filterId, $userId)
+    {
         $sql = "SELECT filter_id, filter_name, filter_criteria, is_default
                 FROM saved_filters
                 WHERE filter_id = ? AND user_id = ?";
@@ -53,7 +58,8 @@ class SavedFiltersModel {
     /**
      * Save a new filter
      */
-    public function saveFilter($userId, $filterName, $filterCriteria, $isDefault = false) {
+    public function saveFilter($userId, $filterName, $filterCriteria, $isDefault = false)
+    {
         $this->conn->begin_transaction();
         try {
             // If this is set as default, unset all other defaults for this user
@@ -89,7 +95,8 @@ class SavedFiltersModel {
     /**
      * Update an existing filter
      */
-    public function updateFilter($filterId, $userId, $filterName, $filterCriteria, $isDefault = false) {
+    public function updateFilter($filterId, $userId, $filterName, $filterCriteria, $isDefault = false)
+    {
         // Verify ownership
         $existing = $this->getFilter($filterId, $userId);
         if (!$existing) {
@@ -118,7 +125,8 @@ class SavedFiltersModel {
     /**
      * Delete a saved filter
      */
-    public function deleteFilter($filterId, $userId) {
+    public function deleteFilter($filterId, $userId)
+    {
         $sql = "DELETE FROM saved_filters WHERE filter_id = ? AND user_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("ii", $filterId, $userId);
@@ -132,7 +140,8 @@ class SavedFiltersModel {
     /**
      * Set a filter as default
      */
-    public function setDefaultFilter($filterId, $userId) {
+    public function setDefaultFilter($filterId, $userId)
+    {
         $this->conn->begin_transaction();
         try {
             $this->clearDefaultFilters($userId);
@@ -157,7 +166,8 @@ class SavedFiltersModel {
     /**
      * Get the default filter for a user
      */
-    public function getDefaultFilter($userId) {
+    public function getDefaultFilter($userId)
+    {
         $sql = "SELECT filter_id, filter_name, filter_criteria
                 FROM saved_filters
                 WHERE user_id = ? AND is_default = 1
@@ -177,7 +187,8 @@ class SavedFiltersModel {
     /**
      * Clear all default filters for a user (helper method)
      */
-    private function clearDefaultFilters($userId) {
+    private function clearDefaultFilters($userId)
+    {
         $sql = "UPDATE saved_filters SET is_default = 0 WHERE user_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("i", $userId);
@@ -187,7 +198,8 @@ class SavedFiltersModel {
     /**
      * Get filter ID by name (helper method)
      */
-    private function getFilterIdByName($userId, $filterName) {
+    private function getFilterIdByName($userId, $filterName)
+    {
         $sql = "SELECT filter_id FROM saved_filters WHERE user_id = ? AND filter_name = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("is", $userId, $filterName);
@@ -200,4 +212,3 @@ class SavedFiltersModel {
         return null;
     }
 }
-?>

models/StatsModel.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * StatsModel - Dashboard statistics and metrics
  *
@@ -9,7 +10,8 @@
 require_once dirname(__DIR__) . '/helpers/CacheHelper.php';
 require_once dirname(__DIR__) . '/models/TicketModel.php';
 
-class StatsModel {
+class StatsModel
+{
     private mysqli $conn;
 
     /** Cache TTL for dashboard stats in seconds */
@@ -18,14 +20,16 @@ class StatsModel {
     /** Cache prefix for stats */
     private const CACHE_PREFIX = 'stats';
 
-    public function __construct(mysqli $conn) {
+    public function __construct(mysqli $conn)
+    {
         $this->conn = $conn;
     }
 
     /**
      * Get tickets by assignee (top 5)
      */
-    public function getTicketsByAssignee(int $limit = 8): array {
+    public function getTicketsByAssignee(int $limit = 8): array
+    {
         $sql = "SELECT
                     u.user_id,
                     u.display_name,
@@ -64,7 +68,8 @@ class StatsModel {
      * @param bool $forceRefresh Force a cache refresh
      * @return array All dashboard statistics
      */
-    public function getAllStats(array $user = [], bool $forceRefresh = false): array {
+    public function getAllStats(array $user = [], bool $forceRefresh = false): array
+    {
         $isAdmin = !empty($user['is_admin']);
         // Admins share one cache entry; non-admins get a per-user cache entry
         $cacheKey = $isAdmin ? 'dashboard_all' : 'dashboard_user_' . ($user['user_id'] ?? 'anon');
@@ -91,7 +96,8 @@ class StatsModel {
      * @param array $user Current user array
      * @return array All dashboard statistics
      */
-    private function fetchAllStats(array $user = []): array {
+    private function fetchAllStats(array $user = []): array
+    {
         $ticketModel = new TicketModel($this->conn);
         $visFilter = $ticketModel->getVisibilityFilter($user);
         $visSQL = $visFilter['sql'];
@@ -191,7 +197,8 @@ class StatsModel {
      *
      * Call this method when ticket data changes to ensure fresh stats.
      */
-    public function invalidateCache(): void {
+    public function invalidateCache(): void
+    {
         CacheHelper::delete(self::CACHE_PREFIX, null);
     }
 }

models/TemplateModel.php

@@ -1,11 +1,14 @@
 <?php
+
 /**
  * TemplateModel - Handles ticket template operations
  */
-class TemplateModel {
+class TemplateModel
+{
     private mysqli $conn;
 
-    public function __construct(mysqli $conn) {
+    public function __construct(mysqli $conn)
+    {
         $this->conn = $conn;
     }
 
@@ -14,7 +17,8 @@ class TemplateModel {
      *
      * @return array Array of template records
      */
-    public function getAllTemplates(): array {
+    public function getAllTemplates(): array
+    {
         $sql = "SELECT * FROM ticket_templates WHERE is_active = TRUE ORDER BY template_name";
         $result = $this->conn->query($sql);
 
@@ -31,7 +35,8 @@ class TemplateModel {
      * @param int $templateId Template ID
      * @return array|null Template record or null if not found
      */
-    public function getTemplateById(int $templateId): ?array {
+    public function getTemplateById(int $templateId): ?array
+    {
         $sql = "SELECT * FROM ticket_templates WHERE template_id = ? AND is_active = TRUE";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("i", $templateId);
@@ -50,12 +55,14 @@ class TemplateModel {
      * @param int $createdBy User ID creating the template
      * @return bool Success status
      */
-    public function createTemplate(array $data, int $createdBy): bool {
+    public function createTemplate(array $data, int $createdBy): bool
+    {
         $sql = "INSERT INTO ticket_templates (template_name, title_template, description_template,
                 category, type, default_priority, created_by)
                 VALUES (?, ?, ?, ?, ?, ?, ?)";
         $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("sssssii",
+        $stmt->bind_param(
+            "sssssii",
             $data['template_name'],
             $data['title_template'],
             $data['description_template'],
@@ -77,7 +84,8 @@ class TemplateModel {
      * @param array $data Template data to update
      * @return bool Success status
      */
-    public function updateTemplate(int $templateId, array $data): bool {
+    public function updateTemplate(int $templateId, array $data): bool
+    {
         $sql = "UPDATE ticket_templates SET
                 template_name = ?,
                 title_template = ?,
@@ -87,7 +95,8 @@ class TemplateModel {
                 default_priority = ?
                 WHERE template_id = ?";
         $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("sssssii",
+        $stmt->bind_param(
+            "sssssii",
             $data['template_name'],
             $data['title_template'],
             $data['description_template'],
@@ -108,7 +117,8 @@ class TemplateModel {
      * @param int $templateId Template ID
      * @return bool Success status
      */
-    public function deactivateTemplate(int $templateId): bool {
+    public function deactivateTemplate(int $templateId): bool
+    {
         $sql = "UPDATE ticket_templates SET is_active = FALSE WHERE template_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("i", $templateId);

models/TicketModel.php

@@ -1,12 +1,16 @@
 <?php
-class TicketModel {
+
+class TicketModel
+{
     private mysqli $conn;
 
-    public function __construct(mysqli $conn) {
+    public function __construct(mysqli $conn)
+    {
         $this->conn = $conn;
     }
 
-    public function getTicketById(int $id): ?array {
+    public function getTicketById(int $id): ?array
+    {
         $sql = "SELECT t.*,
                 u_created.username as creator_username,
                 u_created.display_name as creator_display_name,
@@ -31,7 +35,8 @@ class TicketModel {
         return $result->fetch_assoc();
     }
 
-    public function getAllTickets(int $page = 1, int $limit = 15, ?string $status = 'Open', string $sortColumn = 'ticket_id', string $sortDirection = 'desc', ?string $category = null, ?string $type = null, ?string $search = null, array $filters = [], ?array $user = null): array {
+    public function getAllTickets(int $page = 1, int $limit = 15, ?string $status = 'Open', string $sortColumn = 'ticket_id', string $sortDirection = 'desc', ?string $category = null, ?string $type = null, ?string $search = null, array $filters = [], ?array $user = null): array
+    {
         // Calculate offset
         $offset = ($page - 1) * $limit;
 
@@ -239,7 +244,8 @@ class TicketModel {
      * @param string|null $expectedUpdatedAt If provided, update will fail if ticket was modified since this timestamp
      * @return array ['success' => bool, 'error' => string|null, 'conflict' => bool]
      */
-    public function updateTicket(array $ticketData, ?int $updatedBy = null, ?string $expectedUpdatedAt = null): array {
+    public function updateTicket(array $ticketData, ?int $updatedBy = null, ?string $expectedUpdatedAt = null): array
+    {
         // closed_at: set on close (preserve if already set), clear on reopen
         $closedAtClause = "closed_at = CASE WHEN ? = 'Closed' THEN COALESCE(closed_at, NOW()) ELSE NULL END";
 
@@ -333,7 +339,8 @@ class TicketModel {
         return ['success' => true, 'error' => null, 'conflict' => false];
     }
 
-    public function createTicket(array $ticketData, ?int $createdBy = null): array {
+    public function createTicket(array $ticketData, ?int $createdBy = null): array
+    {
         // Generate unique ticket ID (9-digit format with leading zeros)
         // Uses cryptographically secure random numbers for better distribution
         // Includes exponential backoff and fallback for reliability under high load
@@ -486,7 +493,8 @@ class TicketModel {
         }
     }
 
-    public function addComment(int $ticketId, array $commentData): array {
+    public function addComment(int $ticketId, array $commentData): array
+    {
         $sql = "INSERT INTO ticket_comments (ticket_id, user_name, comment_text, markdown_enabled) 
                 VALUES (?, ?, ?, ?)";
 
@@ -526,7 +534,8 @@ class TicketModel {
      * @param int $assignedBy User ID performing the assignment
      * @return bool Success status
      */
-    public function assignTicket(int $ticketId, int $userId, int $assignedBy): bool {
+    public function assignTicket(int $ticketId, int $userId, int $assignedBy): bool
+    {
         $sql = "UPDATE tickets SET assigned_to = ?, updated_by = ?, updated_at = NOW() WHERE ticket_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("iii", $userId, $assignedBy, $ticketId);
@@ -542,7 +551,8 @@ class TicketModel {
      * @param int $updatedBy User ID performing the unassignment
      * @return bool Success status
      */
-    public function unassignTicket(int $ticketId, int $updatedBy): bool {
+    public function unassignTicket(int $ticketId, int $updatedBy): bool
+    {
         $sql = "UPDATE tickets SET assigned_to = NULL, updated_by = ?, updated_at = NOW() WHERE ticket_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("ii", $updatedBy, $ticketId);
@@ -558,7 +568,8 @@ class TicketModel {
      * @param array $ticketIds Array of ticket IDs
      * @return array Associative array keyed by ticket_id
      */
-    public function getTicketsByIds(array $ticketIds): array {
+    public function getTicketsByIds(array $ticketIds): array
+    {
         if (empty($ticketIds)) {
             return [];
         }
@@ -604,7 +615,8 @@ class TicketModel {
      * @param array $user The user data (must include user_id, is_admin, groups)
      * @return bool True if user can access the ticket
      */
-    public function canUserAccessTicket(array $ticket, array $user): bool {
+    public function canUserAccessTicket(array $ticket, array $user): bool
+    {
         // Admins can access all tickets
         if (!empty($user['is_admin'])) {
             return true;
@@ -644,7 +656,8 @@ class TicketModel {
      * @param array $user The current user
      * @return array ['sql' => string, 'params' => array, 'types' => string]
      */
-    public function getVisibilityFilter(array $user): array {
+    public function getVisibilityFilter(array $user): array
+    {
         // Admins see all tickets
         if (!empty($user['is_admin'])) {
             return ['sql' => '1=1', 'params' => [], 'types' => ''];
@@ -697,7 +710,8 @@ class TicketModel {
      * @param int $updatedBy User ID
      * @return bool
      */
-    public function updateVisibility(int $ticketId, string $visibility, ?string $visibilityGroups, int $updatedBy): bool {
+    public function updateVisibility(int $ticketId, string $visibility, ?string $visibilityGroups, int $updatedBy): bool
+    {
         $allowedVisibilities = ['public', 'internal', 'confidential'];
         if (!in_array($visibility, $allowedVisibilities)) {
             $visibility = 'public';
@@ -728,7 +742,8 @@ class TicketModel {
      * @param string $ticketId Ticket ID
      * @return bool Success status
      */
-    public function deleteTicket(string $ticketId): bool {
+    public function deleteTicket(string $ticketId): bool
+    {
         // Collect attachment filenames before deleting DB rows
         $attachmentFiles = [];
         $attStmt = $this->conn->prepare("SELECT filename FROM ticket_attachments WHERE ticket_id = ?");
@@ -754,7 +769,9 @@ class TicketModel {
         foreach ($children as $sql) {
             try {
                 $stmt = $this->conn->prepare($sql);
-                if (!$stmt) continue;
+                if (!$stmt) {
+                    continue;
+                }
                 // ticket_dependencies uses two placeholders
                 if (strpos($sql, 'depends_on_id') !== false) {
                     $stmt->bind_param('ss', $ticketId, $ticketId);
@@ -772,7 +789,9 @@ class TicketModel {
         }
 
         $stmt = $this->conn->prepare("DELETE FROM tickets WHERE ticket_id = ?");
-        if (!$stmt) return false;
+        if (!$stmt) {
+            return false;
+        }
         $stmt->bind_param('s', $ticketId);
         $result = $stmt->execute();
         $affected = $stmt->affected_rows;
@@ -802,7 +821,8 @@ class TicketModel {
      * Check whether the FULLTEXT index on tickets(title, description) exists.
      * Result is cached for the process lifetime (static).
      */
-    private function hasFulltextIndex(): bool {
+    private function hasFulltextIndex(): bool
+    {
         static $result = null;
         if ($result !== null) {
             return $result;

models/UserModel.php

@@ -1,20 +1,24 @@
 <?php
+
 /**
  * UserModel - Handles user authentication and management
  */
-class UserModel {
+class UserModel
+{
     private mysqli $conn;
     private static array $userCache = []; // ['key' => ['data' => ..., 'expires' => timestamp]]
     private static int $cacheTTL = 300; // 5 minutes
 
-    public function __construct(mysqli $conn) {
+    public function __construct(mysqli $conn)
+    {
         $this->conn = $conn;
     }
 
     /**
      * Get cached user data if not expired
      */
-    private static function getCached(string $key): ?array {
+    private static function getCached(string $key): ?array
+    {
         if (isset(self::$userCache[$key])) {
             $cached = self::$userCache[$key];
             if ($cached['expires'] > time()) {
@@ -29,7 +33,8 @@ class UserModel {
     /**
      * Store user data in cache with expiration
      */
-    private static function setCached(string $key, array $data): void {
+    private static function setCached(string $key, array $data): void
+    {
         self::$userCache[$key] = [
             'data' => $data,
             'expires' => time() + self::$cacheTTL
@@ -39,7 +44,8 @@ class UserModel {
     /**
      * Invalidate specific user cache entry
      */
-    public static function invalidateCache(?int $userId = null, ?string $username = null): void {
+    public static function invalidateCache(?int $userId = null, ?string $username = null): void
+    {
         if ($userId !== null) {
             unset(self::$userCache["user_id_$userId"]);
         }
@@ -57,7 +63,8 @@ class UserModel {
      * @param string $groups Comma-separated groups from Remote-Groups header
      * @return array User data array
      */
-    public function syncUserFromAuthelia(string $username, string $displayName = '', string $email = '', string $groups = ''): array {
+    public function syncUserFromAuthelia(string $username, string $displayName = '', string $email = '', string $groups = ''): array
+    {
         // Check cache first
         $cacheKey = "user_$username";
         $cached = self::getCached($cacheKey);
@@ -122,7 +129,8 @@ class UserModel {
      *
      * @return array|null System user data or null if not found
      */
-    public function getSystemUser(): ?array {
+    public function getSystemUser(): ?array
+    {
         // Check cache first
         $cached = self::getCached('system');
         if ($cached !== null) {
@@ -150,7 +158,8 @@ class UserModel {
      * @param int $userId User ID
      * @return array|null User data or null if not found
      */
-    public function getUserById(int $userId): ?array {
+    public function getUserById(int $userId): ?array
+    {
         // Check cache first
         $cacheKey = "user_id_$userId";
         $cached = self::getCached($cacheKey);
@@ -180,7 +189,8 @@ class UserModel {
      * @param string $username Username
      * @return array|null User data or null if not found
      */
-    public function getUserByUsername(string $username): ?array {
+    public function getUserByUsername(string $username): ?array
+    {
         // Check cache first
         $cacheKey = "user_$username";
         $cached = self::getCached($cacheKey);
@@ -210,7 +220,8 @@ class UserModel {
      * @param string $groups Comma-separated group names
      * @return bool True if user is in admin group
      */
-    private function checkAdminStatus(string $groups): bool {
+    private function checkAdminStatus(string $groups): bool
+    {
         if (empty($groups)) {
             return false;
         }
@@ -226,7 +237,8 @@ class UserModel {
      * @param array $user User data array
      * @return bool True if user is admin
      */
-    public function isAdmin(array $user): bool {
+    public function isAdmin(array $user): bool
+    {
         return isset($user['is_admin']) && (int)$user['is_admin'] === 1;
     }
 
@@ -237,7 +249,8 @@ class UserModel {
      * @param array $requiredGroups Array of required group names
      * @return bool True if user is in at least one required group
      */
-    public function hasGroupAccess(array $user, array $requiredGroups = ['admin', 'employee']): bool {
+    public function hasGroupAccess(array $user, array $requiredGroups = ['admin', 'employee']): bool
+    {
         if (empty($user['groups'])) {
             return false;
         }
@@ -253,7 +266,8 @@ class UserModel {
      *
      * @return array Array of user records
      */
-    public function getAllUsers(): array {
+    public function getAllUsers(): array
+    {
         $stmt = $this->conn->prepare("SELECT * FROM users ORDER BY created_at DESC");
         $stmt->execute();
         $result = $stmt->get_result();
@@ -276,7 +290,8 @@ class UserModel {
      *
      * @return array Array of unique group names
      */
-    public function getAllGroups(): array {
+    public function getAllGroups(): array
+    {
         $cacheKey = 'all_groups';
 
         // Check cache first
@@ -311,7 +326,8 @@ class UserModel {
      * Invalidate the groups cache
      * Call this when user groups are modified
      */
-    public static function invalidateGroupsCache(): void {
+    public static function invalidateGroupsCache(): void
+    {
         unset(self::$userCache['all_groups']);
     }
 }

models/UserPreferencesModel.php

@@ -1,16 +1,20 @@
 <?php
+
 /**
  * UserPreferencesModel
  * Handles user-specific preferences and settings with caching
  */
+
 require_once dirname(__DIR__) . '/helpers/CacheHelper.php';
 
-class UserPreferencesModel {
+class UserPreferencesModel
+{
     private mysqli $conn;
     private static string $CACHE_PREFIX = 'user_prefs';
     private static int $CACHE_TTL = 300; // 5 minutes
 
-    public function __construct(mysqli $conn) {
+    public function __construct(mysqli $conn)
+    {
         $this->conn = $conn;
     }
 
@@ -19,7 +23,8 @@ class UserPreferencesModel {
      * @param int $userId User ID
      * @return array Associative array of preference_key => preference_value
      */
-    public function getUserPreferences(int $userId): array {
+    public function getUserPreferences(int $userId): array
+    {
         return CacheHelper::remember(self::$CACHE_PREFIX, $userId, function () use ($userId) {
             $sql = "SELECT preference_key, preference_value
                     FROM user_preferences
@@ -45,7 +50,8 @@ class UserPreferencesModel {
      * @param string $value Preference value
      * @return bool Success status
      */
-    public function setPreference(int $userId, string $key, string $value): bool {
+    public function setPreference(int $userId, string $key, string $value): bool
+    {
         $sql = "INSERT INTO user_preferences (user_id, preference_key, preference_value)
                 VALUES (?, ?, ?)
                 ON DUPLICATE KEY UPDATE preference_value = VALUES(preference_value)";
@@ -69,7 +75,8 @@ class UserPreferencesModel {
      * @param mixed $default Default value if preference doesn't exist
      * @return mixed Preference value or default
      */
-    public function getPreference(int $userId, string $key, $default = null) {
+    public function getPreference(int $userId, string $key, $default = null)
+    {
         $prefs = $this->getUserPreferences($userId);
         return $prefs[$key] ?? $default;
     }
@@ -80,7 +87,8 @@ class UserPreferencesModel {
      * @param string $key Preference key
      * @return bool Success status
      */
-    public function deletePreference(int $userId, string $key): bool {
+    public function deletePreference(int $userId, string $key): bool
+    {
         $sql = "DELETE FROM user_preferences
                 WHERE user_id = ? AND preference_key = ?";
         $stmt = $this->conn->prepare($sql);
@@ -101,7 +109,8 @@ class UserPreferencesModel {
      * @param int $userId User ID
      * @return bool Success status
      */
-    public function deleteAllPreferences(int $userId): bool {
+    public function deleteAllPreferences(int $userId): bool
+    {
         $sql = "DELETE FROM user_preferences WHERE user_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("i", $userId);
@@ -119,7 +128,8 @@ class UserPreferencesModel {
     /**
      * Clear all user preferences cache
      */
-    public static function clearCache(): void {
+    public static function clearCache(): void
+    {
         CacheHelper::delete(self::$CACHE_PREFIX);
     }
 }

models/WorkflowModel.php

@@ -1,17 +1,21 @@
 <?php
+
 /**
  * WorkflowModel - Handles status transition workflows and validation
  *
  * Uses caching for frequently accessed transition rules since they rarely change.
  */
+
 require_once dirname(__DIR__) . '/helpers/CacheHelper.php';
 
-class WorkflowModel {
+class WorkflowModel
+{
     private mysqli $conn;
     private static string $CACHE_PREFIX = 'workflow';
     private static int $CACHE_TTL = 600; // 10 minutes
 
-    public function __construct(mysqli $conn) {
+    public function __construct(mysqli $conn)
+    {
         $this->conn = $conn;
     }
 
@@ -20,7 +24,8 @@ class WorkflowModel {
      *
      * @return array All active transitions indexed by from_status
      */
-    private function getAllTransitions(): array {
+    private function getAllTransitions(): array
+    {
         return CacheHelper::remember(self::$CACHE_PREFIX, 'all_transitions', function () {
             $sql = "SELECT from_status, to_status, requires_comment, requires_admin
                     FROM status_transitions
@@ -54,7 +59,8 @@ class WorkflowModel {
      * @param string $currentStatus Current ticket status
      * @return array Array of allowed transitions with requirements
      */
-    public function getAllowedTransitions(string $currentStatus): array {
+    public function getAllowedTransitions(string $currentStatus): array
+    {
         $allTransitions = $this->getAllTransitions();
 
         if (!isset($allTransitions[$currentStatus])) {
@@ -72,7 +78,8 @@ class WorkflowModel {
      * @param bool $isAdmin Whether user is admin
      * @return bool True if transition is allowed
      */
-    public function isTransitionAllowed(string $fromStatus, string $toStatus, bool $isAdmin = false): bool {
+    public function isTransitionAllowed(string $fromStatus, string $toStatus, bool $isAdmin = false): bool
+    {
         // Allow same status (no change)
         if ($fromStatus === $toStatus) {
             return true;
@@ -98,7 +105,8 @@ class WorkflowModel {
      *
      * @return array Array of unique status values
      */
-    public function getAllStatuses(): array {
+    public function getAllStatuses(): array
+    {
         return CacheHelper::remember(self::$CACHE_PREFIX, 'all_statuses', function () {
             $sql = "SELECT DISTINCT from_status as status FROM status_transitions
                     UNION
@@ -126,7 +134,8 @@ class WorkflowModel {
      * @param string $toStatus Desired status
      * @return array|null Transition requirements or null if not found
      */
-    public function getTransitionRequirements(string $fromStatus, string $toStatus): ?array {
+    public function getTransitionRequirements(string $fromStatus, string $toStatus): ?array
+    {
         $allTransitions = $this->getAllTransitions();
 
         if (!isset($allTransitions[$fromStatus][$toStatus])) {
@@ -143,7 +152,8 @@ class WorkflowModel {
     /**
      * Clear workflow cache (call when transitions are modified)
      */
-    public static function clearCache(): void {
+    public static function clearCache(): void
+    {
         CacheHelper::delete(self::$CACHE_PREFIX);
     }
 }

views/CreateTicketView.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * CreateTicketView.php — New ticket creation form, redesigned for TDS v1.2
  * Variables: $templates (array), $allUsers (array), $error (string|null)

views/DashboardView.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * DashboardView.php — Main ticket dashboard, redesigned for TDS v1.2.
  *
@@ -53,21 +54,26 @@ if (!empty($_GET['type'])) {
     $activeFilters[] = ['type' => 'type', 'value' => $_GET['type'], 'label' => 'Type: ' . htmlspecialchars($_GET['type'])];
 }
 if (!empty($_GET['assigned_to'])) {
-    $label = match($_GET['assigned_to']) { 'unassigned' => 'Unassigned', 'me' => 'Me', default => 'User #' . htmlspecialchars($_GET['assigned_to']) };
+    $label = match ($_GET['assigned_to']) {
+        'unassigned' => 'Unassigned', 'me' => 'Me', default => 'User #' . htmlspecialchars($_GET['assigned_to'])
+    };
     $activeFilters[] = ['type' => 'assigned_to', 'value' => $_GET['assigned_to'], 'label' => 'Assigned: ' . $label];
 }
 if (!empty($_GET['created_from']) || !empty($_GET['created_to'])) {
-    $from = $_GET['created_from'] ?? ''; $to = $_GET['created_to'] ?? '';
+    $from = $_GET['created_from'] ?? '';
+    $to = $_GET['created_to'] ?? '';
     $label = $from === $to && $from ? 'Created: ' . $from : 'Created: ' . ($from ?: '…') . ' – ' . ($to ?: '…');
     $activeFilters[] = ['type' => 'created_from', 'value' => $from, 'label' => $label];
 }
 if (!empty($_GET['updated_from']) || !empty($_GET['updated_to'])) {
-    $from = $_GET['updated_from'] ?? ''; $to = $_GET['updated_to'] ?? '';
+    $from = $_GET['updated_from'] ?? '';
+    $to = $_GET['updated_to'] ?? '';
     $label = $from === $to && $from ? 'Updated: ' . $from : 'Updated: ' . ($from ?: '…') . ' – ' . ($to ?: '…');
     $activeFilters[] = ['type' => 'updated_from', 'value' => $from, 'label' => $label];
 }
 if (!empty($_GET['closed_from']) || !empty($_GET['closed_to'])) {
-    $from = $_GET['closed_from'] ?? ''; $to = $_GET['closed_to'] ?? '';
+    $from = $_GET['closed_from'] ?? '';
+    $to = $_GET['closed_to'] ?? '';
     $label = $from === $to && $from ? 'Closed: ' . $from : 'Closed: ' . ($from ?: '…') . ' – ' . ($to ?: '…');
     $activeFilters[] = ['type' => 'closed_from', 'value' => $from, 'label' => $label];
 }
@@ -180,15 +186,20 @@ include __DIR__ . '/layout_header.php';
     <?php
     $avgHours = $stats['avg_resolution_hours'] ?? 0;
     if ($avgHours <= 0) {
-      $avgDisplay = '—'; $avgUnit = '';
+        $avgDisplay = '—';
+        $avgUnit = '';
     } elseif ($avgHours < 1) {
-      $avgDisplay = (string)max(1, (int)round($avgHours * 60)); $avgUnit = 'min';
+        $avgDisplay = (string)max(1, (int)round($avgHours * 60));
+        $avgUnit = 'min';
     } elseif ($avgHours < 48) {
-      $avgDisplay = (string)(int)round($avgHours); $avgUnit = 'hr';
+        $avgDisplay = (string)(int)round($avgHours);
+        $avgUnit = 'hr';
     } elseif ($avgHours < 336) { // <14 days
-      $avgDisplay = number_format($avgHours / 24, 1); $avgUnit = 'days';
+        $avgDisplay = number_format($avgHours / 24, 1);
+        $avgUnit = 'days';
     } else {
-      $avgDisplay = number_format($avgHours / 168, 1); $avgUnit = 'wks';
+        $avgDisplay = number_format($avgHours / 168, 1);
+        $avgUnit = 'wks';
     }
     $avgTitle = $avgHours > 0 ? number_format($avgHours, 1) . ' hours' : 'No data';
     ?>
@@ -720,7 +731,9 @@ include __DIR__ . '/layout_header.php';
                        class="ticket-link"><?= htmlspecialchars($row['ticket_id']) ?></a>
                   </td>
                   <td data-label="Priority" data-col="priority">
-                    <?php $badgeClass = match($pNum) { 1 => 'lt-badge-p1', 2 => 'lt-badge-p2', 3 => 'lt-badge-p3', default => 'lt-badge-p4' }; ?>
+                        <?php $badgeClass = match ($pNum) {
+                            1 => 'lt-badge-p1', 2 => 'lt-badge-p2', 3 => 'lt-badge-p3', default => 'lt-badge-p4'
+                        }; ?>
                     <span class="lt-badge <?= $badgeClass ?>">P<?= $pNum ?></span>
                   </td>
                   <td data-label="Title" data-col="title" class="col-title">
@@ -794,7 +807,9 @@ include __DIR__ . '/layout_header.php';
                 $currentParams['page'] = 1;
                 $url1 = htmlspecialchars('?' . http_build_query($currentParams), ENT_QUOTES, 'UTF-8');
                 echo '<button class="lt-btn lt-btn-sm" data-action="navigate" data-url="' . $url1 . '">1</button>';
-            if ($range[0] > 2) echo '<span class="lt-text-muted lt-text-xs" style="padding:0 0.25rem">&hellip;</span>';
+                if ($range[0] > 2) {
+                    echo '<span class="lt-text-muted lt-text-xs" style="padding:0 0.25rem">&hellip;</span>';
+                }
             }
             foreach ($range as $i) {
                 $currentParams['page'] = $i;
@@ -803,7 +818,9 @@ include __DIR__ . '/layout_header.php';
                 echo '<button class="lt-btn lt-btn-sm' . $activeClass . '" data-action="navigate" data-url="' . $iUrl . '" ' . ($i === $page ? 'aria-current="page"' : '') . '>' . $i . '</button>';
             }
             if (!in_array($totalPages, $range)) {
-            if ($range[count($range)-1] < $totalPages - 1) echo '<span class="lt-text-muted lt-text-xs" style="padding:0 0.25rem">&hellip;</span>';
+                if ($range[count($range) - 1] < $totalPages - 1) {
+                    echo '<span class="lt-text-muted lt-text-xs" style="padding:0 0.25rem">&hellip;</span>';
+                }
                 $currentParams['page'] = $totalPages;
                 $urlLast = htmlspecialchars('?' . http_build_query($currentParams), ENT_QUOTES, 'UTF-8');
                 echo '<button class="lt-btn lt-btn-sm" data-action="navigate" data-url="' . $urlLast . '">' . $totalPages . '</button>';
@@ -1086,12 +1103,16 @@ include __DIR__ . '/layout_header.php';
               <span class="lt-kv-value lt-flex lt-flex-gap-sm lt-flex-align-center">
                 <select id="adv-priority-min" class="lt-select lt-select-sm">
                   <option value="">Any</option>
-                  <?php foreach (range(1,5) as $p): ?><option value="<?= $p ?>">P<?= $p ?></option><?php endforeach ?>
+                  <?php foreach (range(1, 5) as $p) :
+                        ?><option value="<?= $p ?>">P<?= $p ?></option><?php
+                  endforeach ?>
                 </select>
                 <span class="lt-text-xs lt-text-muted">to</span>
                 <select id="adv-priority-max" class="lt-select lt-select-sm">
                   <option value="">Any</option>
-                  <?php foreach (range(1,5) as $p): ?><option value="<?= $p ?>">P<?= $p ?></option><?php endforeach ?>
+                  <?php foreach (range(1, 5) as $p) :
+                        ?><option value="<?= $p ?>">P<?= $p ?></option><?php
+                  endforeach ?>
                 </select>
               </span>
             </div>

views/TicketView.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * TicketView.php — Individual ticket view, redesigned for TDS v1.2
  * Variables: $ticket, $comments (threaded), $timeline, $allUsers, $allowedTransitions
@@ -20,7 +21,8 @@ $pageScripts = [
 ];
 
 // Helper functions
-function getEventIcon(string $actionType): string {
+function getEventIcon(string $actionType): string
+{
     return match ($actionType) {
         'create'        => '[+]',
         'update'        => '[~]',
@@ -34,16 +36,23 @@ function getEventIcon(string $actionType): string {
     };
 }
 
-function formatAction(array $event): string {
+function formatAction(array $event): string
+{
     $det = $event['details'] ?? [];
     switch ($event['action_type']) {
         case 'create':
-            if (($event['entity_type'] ?? '') === 'comment') return 'posted a comment';
+            if (($event['entity_type'] ?? '') === 'comment') {
+                return 'posted a comment';
+            }
             return 'created this ticket';
-        case 'comment':       return 'posted a comment';
+        case 'comment':
-        case 'view':          return 'viewed this ticket';
+            return 'posted a comment';
-        case 'attachment':    return 'uploaded a file';
+        case 'view':
-        case 'delete':        return 'deleted a comment';
+            return 'viewed this ticket';
+        case 'attachment':
+            return 'uploaded a file';
+        case 'delete':
+            return 'deleted a comment';
         case 'assign':
             if (is_array($det) && isset($det['assigned_to']['to'])) {
                 $to = $det['assigned_to']['to'] ?: 'Unassigned';
@@ -58,7 +67,9 @@ function formatAction(array $event): string {
         case 'update':
             if (is_array($det)) {
                 $fields = array_keys(array_filter($det, fn($v) => is_array($v) && isset($v['from'], $v['to'])));
-                if ($fields) return 'updated ' . implode(', ', array_map(fn($f) => str_replace('_', ' ', $f), $fields));
+                if ($fields) {
+                    return 'updated ' . implode(', ', array_map(fn($f) => str_replace('_', ' ', $f), $fields));
+                }
             }
             return 'updated this ticket';
         default:
@@ -72,8 +83,11 @@ $ageDays     = floor($ageSeconds / 86400);
 $ageHours    = floor(($ageSeconds % 86400) / 3600);
 $ageClass    = 'lt-text-muted';
 if ($ticket['status'] !== 'Closed') {
-    if ($ageDays >= 10)     $ageClass = 'lt-text-danger';
+    if ($ageDays >= 10) {
-    elseif ($ageDays >= 5)  $ageClass = 'lt-text-amber';
+        $ageClass = 'lt-text-danger';
+    } elseif ($ageDays >= 5) {
+        $ageClass = 'lt-text-amber';
+    }
 }
 $ageStr = $ageDays > 0
     ? $ageDays . ' day' . ($ageDays !== 1 ? 's' : '')
@@ -173,8 +187,12 @@ include __DIR__ . '/layout_header.php';
                 data-requires-comment="<?= $t['requires_comment'] ? '1' : '0' ?>"
                 data-requires-admin="<?= $t['requires_admin'] ? '1' : '0' ?>">
             <?= htmlspecialchars($t['to_status']) ?>
-          <?php if ($t['requires_comment']): ?> *<?php endif ?>
+            <?php if ($t['requires_comment']) :
-          <?php if ($t['requires_admin']): ?> (Admin)<?php endif ?>
+                ?> *<?php
+            endif ?>
+            <?php if ($t['requires_admin']) :
+                ?> (Admin)<?php
+            endif ?>
         </option>
       <?php endforeach ?>
     </select>
@@ -193,58 +211,62 @@ include __DIR__ . '/layout_header.php';
 
 <?php if ($priorityNum <= 2 && $ticket['status'] !== 'Closed') : ?>
     <?php
-$slaTargetHours = match($priorityNum) { 1 => 8, 2 => 24, default => 72 };
+    $slaTargetHours = match ($priorityNum) {
+        1 => 8, 2 => 24, default => 72
+    };
     $elapsedSeconds = time() - strtotime($ticket['created_at']);
-$elapsedHours   = round($elapsedSeconds / 3600, 1);
     $slaPct         = min(100, round(($elapsedSeconds / ($slaTargetHours * 3600)) * 100));
     $slaBreached    = $elapsedSeconds >= ($slaTargetHours * 3600);
-$alertClass     = $priorityNum === 1 ? 'lt-alert--error' : 'lt-alert--warning';
+    $slaClass       = $priorityNum === 1 ? 'lt-sla-p1' : 'lt-sla-p2';
-$alertIcon      = $priorityNum === 1 ? '[ ! ]' : '[ ~ ]';
+    $slaIcon        = $priorityNum === 1 ? '[ ! ]' : '[ ~ ]';
-$alertLabel     = $priorityNum === 1 ? 'CRITICAL — P1 Ticket' : 'HIGH PRIORITY — P2 Ticket';
+    $slaLabel       = $priorityNum === 1 ? 'P1 Critical' : 'P2 High';
-$progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progress--red' : 'lt-progress--green');
+    $slaId          = 'sla-' . htmlspecialchars($ticket['ticket_id'], ENT_QUOTES, 'UTF-8');
     ?>
-<!-- Priority alert banner — P1/P2 only, dismissible per session -->
+<!-- SLA banner — P1/P2 only, dismissible per session -->
-<div class="lt-alert <?= $alertClass ?>" id="priorityAlertBanner"
+<div class="<?= $slaClass ?>" id="priorityAlertBanner" role="alert" aria-live="polite"
-     role="alert" aria-live="polite"
+     data-sla-id="<?= $slaId ?>"
-     data-alert-id="priority-banner-<?= htmlspecialchars($ticket['ticket_id']) ?>"
      data-created-at="<?= (int)strtotime($ticket['created_at']) ?>"
      data-sla-hours="<?= $slaTargetHours ?>"
      style="margin-bottom:0.75rem">
-  <span class="lt-alert-icon" aria-hidden="true"><?= $alertIcon ?></span>
+  <span class="lt-sla-icon" aria-hidden="true"><?= $slaIcon ?></span>
-  <div class="lt-alert-body">
+  <div class="lt-sla-info">
-    <div class="lt-alert-title"><?= $alertLabel ?></div>
+    <div class="lt-sla-title">
-    <div class="lt-alert-msg">
+      <?= $slaLabel ?> — SLA: <span id="slaElapsedTimer"></span> elapsed of <?= $slaTargetHours ?>h limit
-      SLA target: <strong><?= $slaTargetHours ?>h</strong> &mdash;
+      <?php if ($slaBreached) : ?>
-      Elapsed: <strong id="slaElapsedTimer"><?= $elapsedHours ?>h</strong>
+        &nbsp;<span class="lt-text-danger" id="slaBreachLabel">BREACHED</span>
-      <?php if (!$slaBreached): ?>
-        &mdash; Remaining: <strong id="slaCountdownTimer" class="lt-text-cyan"></strong>
-      <?php else: ?>
-        &mdash; <span class="lt-text-danger" id="slaCountdownTimer">SLA BREACHED (+<strong id="slaOverrunTimer"><?= round(($elapsedSeconds - $slaTargetHours * 3600) / 3600, 1) ?>h</strong>)</span>
       <?php endif ?>
-      <div class="lt-progress lt-progress--sm <?= $progressClass ?>" id="slaProgress" style="margin-top:0.35rem"
+    </div>
-           aria-label="SLA progress <?= $slaPct ?>%">
+    <div class="lt-sla-bar" aria-label="SLA progress <?= $slaPct ?>%" id="slaProgress">
-        <div class="lt-progress-bar" id="slaProgressBar" style="width:<?= $slaPct ?>%"></div>
+      <div class="lt-sla-fill" id="slaProgressBar" style="width:<?= $slaPct ?>%"></div>
     </div>
   </div>
-  </div>
+    <?php if (!$slaBreached) : ?>
-  <button type="button" class="lt-alert-close" data-action="dismiss-priority-banner" aria-label="Dismiss">&#x2715;</button>
+        <div class="lt-sla-meta" id="slaCountdownTimer"></div>
+    <?php else : ?>
+        <div class="lt-sla-meta lt-text-danger" id="slaCountdownTimer">+<span id="slaOverrunTimer"><?= round(($elapsedSeconds - $slaTargetHours * 3600) / 3600, 1) ?>h</span> over</div>
+    <?php endif ?>
+  <button type="button" class="lt-sla-dismiss" aria-label="Dismiss">&#x2715;</button>
 </div>
 <script nonce="<?= htmlspecialchars($nonce, ENT_QUOTES, 'UTF-8') ?>">
 (function(){
   var banner = document.getElementById('priorityAlertBanner');
-  var id = 'priority-banner-<?= htmlspecialchars($ticket['ticket_id']) ?>';
+  var id = banner.dataset.slaId;
-  try { if(sessionStorage.getItem('lt_dismissed_'+id)) banner.classList.add('dismissed'); } catch(e) {}
+  try { if (id && sessionStorage.getItem('lt_sla_dismissed_' + id)) banner.hidden = true; } catch(e) {}
+
+  banner.querySelector('.lt-sla-dismiss').addEventListener('click', function() {
+    banner.hidden = true;
+    try { if (id) sessionStorage.setItem('lt_sla_dismissed_' + id, '1'); } catch(e) {}
+  });
 
-  // Live SLA timers — start after base.js initialises lt
   document.addEventListener('DOMContentLoaded', function() {
-    if (!banner || banner.classList.contains('dismissed')) return;
+    if (banner.hidden) return;
     var createdAt = parseInt(banner.dataset.createdAt, 10) * 1000;
     var slaMs     = parseInt(banner.dataset.slaHours, 10) * 3600 * 1000;
     var deadline  = new Date(createdAt + slaMs);
     var elapsedEl   = document.getElementById('slaElapsedTimer');
     var countdownEl = document.getElementById('slaCountdownTimer');
     var overrunEl   = document.getElementById('slaOverrunTimer');
-    var progressBar = document.getElementById('slaProgressBar');
+    var fillBar     = document.getElementById('slaProgressBar');
     var progressWrap = document.getElementById('slaProgress');
 
     function fmtHMS(ms) {
@@ -260,29 +282,13 @@ $progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
       var pct      = Math.min(100, Math.round((elapsed / slaMs) * 100));
 
       if (elapsedEl)   elapsedEl.textContent = fmtHMS(elapsed);
-      if (progressBar) progressBar.style.width = pct + '%';
+      if (fillBar)     fillBar.style.width = pct + '%';
       if (progressWrap) progressWrap.setAttribute('aria-label', 'SLA progress ' + pct + '%');
 
       if (remaining > 0) {
-        // SLA not yet breached
+        if (countdownEl) countdownEl.textContent = fmtHMS(remaining) + ' remaining';
-        if (countdownEl) {
-          countdownEl.textContent = fmtHMS(remaining) + ' remaining';
-          countdownEl.className = pct >= 75 ? 'lt-text-danger' : 'lt-text-cyan';
-        }
-        if (progressWrap && pct >= 75) {
-          progressWrap.className = progressWrap.className.replace('lt-progress--green','lt-progress--red');
-        }
       } else {
-        // Breached
+        if (overrunEl) overrunEl.textContent = fmtHMS(-remaining);
-        if (countdownEl && !overrunEl) {
-          countdownEl.innerHTML = 'SLA BREACHED (+' + fmtHMS(-remaining) + ')';
-          countdownEl.className = 'lt-text-danger';
-        } else if (overrunEl) {
-          overrunEl.textContent = fmtHMS(-remaining);
-        }
-        if (progressWrap && !progressWrap.classList.contains('lt-progress--red')) {
-          progressWrap.className = progressWrap.className.replace('lt-progress--green','').replace('lt-progress--red','') + ' lt-progress--red';
-        }
       }
     }
 
@@ -326,7 +332,9 @@ $progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
       <div class="lt-kv-row">
         <span class="lt-kv-label">Category</span>
         <span class="lt-kv-value">
-          <?php $catColor = match($ticket['category']) { 'Hardware'=>'lt-tag--orange','Software'=>'lt-tag--cyan','Network'=>'lt-tag--purple','Security'=>'lt-tag--red',default=>'' }; ?>
+          <?php $catColor = match ($ticket['category']) {
+                'Hardware'=>'lt-tag--orange','Software'=>'lt-tag--cyan','Network'=>'lt-tag--purple','Security'=>'lt-tag--red',default=>''
+          }; ?>
           <!-- Read mode tag — hidden in edit mode via CSS -->
           <span class="lt-tag <?= $catColor ?> read-mode-tag" id="categoryTag"
                 aria-label="Category: <?= htmlspecialchars($ticket['category']) ?>"><?= htmlspecialchars($ticket['category']) ?></span>
@@ -341,7 +349,9 @@ $progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
       <div class="lt-kv-row">
         <span class="lt-kv-label">Type</span>
         <span class="lt-kv-value">
-          <?php $typeColor = match($ticket['type']) { 'Maintenance'=>'lt-tag--orange','Issue'=>'lt-tag--red','Problem'=>'lt-tag--red','Upgrade'=>'lt-tag--purple','Install'=>'lt-tag--cyan',default=>'' }; ?>
+          <?php $typeColor = match ($ticket['type']) {
+                'Maintenance'=>'lt-tag--orange','Issue'=>'lt-tag--red','Problem'=>'lt-tag--red','Upgrade'=>'lt-tag--purple','Install'=>'lt-tag--cyan',default=>''
+          }; ?>
           <!-- Read mode tag — hidden in edit mode via CSS -->
           <span class="lt-tag <?= $typeColor ?> read-mode-tag" id="typeTag"
                 aria-label="Type: <?= htmlspecialchars($ticket['type']) ?>"><?= htmlspecialchars($ticket['type']) ?></span>
@@ -545,7 +555,8 @@ $progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
           <div class="lt-empty">No comments yet. Be the first to comment.</div>
         <?php else : ?>
             <?php
-          function renderComment(array $comment, ?int $currentUserId, bool $isAdmin, int $depth = 0): void {
+            function renderComment(array $comment, ?int $currentUserId, bool $isAdmin, int $depth = 0): void
+            {
                 $displayName    = $comment['display_name_formatted'] ?? $comment['user_name'] ?? 'Unknown User';
                 $commentId      = (int)$comment['comment_id'];
                 $isOwner        = ((int)$comment['user_id'] === (int)$currentUserId);
@@ -569,7 +580,9 @@ $progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
                    data-markdown-enabled="<?= $markdownEnabled ? '1' : '0' ?>"
                    data-thread-depth="<?= $threadDepth ?>"
                    data-parent-id="<?= htmlspecialchars((string)($parentId ?? ''), ENT_QUOTES, 'UTF-8') ?>">
-                <?php if ($parentId): ?><div class="thread-line" aria-hidden="true"></div><?php endif ?>
+                <?php if ($parentId) :
+                    ?><div class="thread-line" aria-hidden="true"></div><?php
+                endif ?>
                 <div class="comment-content">
                   <div class="comment-header lt-flex lt-flex-gap-sm lt-flex-align-center">
                     <div class="lt-avatar lt-avatar--xs <?= $avatarColor ?>" aria-hidden="true">
@@ -627,7 +640,9 @@ $progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
               </div>
                 <?php
             }
-          foreach ($comments as $comment): renderComment($comment, $currentUserId, $isAdmin); endforeach;
+            foreach ($comments as $comment) :
+                renderComment($comment, $currentUserId, $isAdmin);
+            endforeach;
             ?>
             <?php if ($totalComments > $commentPageSize) : ?>
           <div id="loadMoreComments" class="lt-flex lt-flex-center lt-mt-md">
@@ -801,7 +816,9 @@ $progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
                                 $parts[] = '<strong>' . htmlspecialchars($k) . ':</strong> ' . htmlspecialchars((string)$v);
                             }
                         }
-                      if ($parts) echo implode('<br>', $parts);
+                        if ($parts) {
+                            echo implode('<br>', $parts);
+                        }
                     }
                     ?>
                 </div>
@@ -897,9 +914,11 @@ $progressClass  = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
             <span class="lt-kv-value">
               <?php
                 $groups = array_filter(array_map('trim', explode(',', $GLOBALS['currentUser']['groups'] ?? '')));
-              if ($groups): foreach ($groups as $g): ?>
+                if ($groups) :
+                    foreach ($groups as $g) : ?>
                 <span class="lt-badge lt-badge-sm"><?= htmlspecialchars($g) ?></span>
-              <?php endforeach; else: ?>
+                    <?php endforeach;
+                else : ?>
                 <span class="lt-text-muted">None</span>
                 <?php endif ?>
             </span>

views/admin/ApiKeysView.php

@@ -74,7 +74,8 @@ include __DIR__ . '/../../views/layout_header.php';
         <tbody>
           <?php if (empty($apiKeys)) : ?>
             <tr><td colspan="8" class="lt-empty">No API keys found. Generate one above.</td></tr>
-          <?php else: foreach ($apiKeys as $key): ?>
+          <?php else :
+              foreach ($apiKeys as $key) : ?>
                                 <?php $expired = $key['expires_at'] && strtotime($key['expires_at']) < time(); ?>
             <tr id="key-row-<?= (int)$key['api_key_id'] ?>">
               <td data-label="Name"><strong><?= htmlspecialchars($key['key_name']) ?></strong></td>
@@ -103,7 +104,8 @@ include __DIR__ . '/../../views/layout_header.php';
                                 <?php endif ?>
               </td>
             </tr>
-          <?php endforeach; endif ?>
+              <?php endforeach;
+          endif ?>
         </tbody>
       </table>
     </div>

views/admin/AuditLogView.php

@@ -38,11 +38,13 @@ include __DIR__ . '/../../views/layout_header.php';
         <label class="lt-label" for="user_id">User</label>
         <select name="user_id" id="user_id" class="lt-select lt-select-sm">
           <option value="">All Users</option>
-          <?php if (isset($users)): foreach ($users as $u): ?>
+          <?php if (isset($users)) :
+                foreach ($users as $u) : ?>
             <option value="<?= (int)$u['user_id'] ?>" <?= ($filters['user_id'] ?? '') == $u['user_id'] ? 'selected' : '' ?>>
                                     <?= htmlspecialchars($u['display_name'] ?? $u['username']) ?>
             </option>
-          <?php endforeach; endif ?>
+                <?php endforeach;
+          endif ?>
         </select>
       </div>
       <div class="lt-form-group" style="margin:0">
@@ -78,7 +80,8 @@ include __DIR__ . '/../../views/layout_header.php';
         <tbody>
           <?php if (empty($auditLogs)) : ?>
             <tr><td colspan="7" class="lt-empty">No audit log entries found.</td></tr>
-          <?php else: foreach ($auditLogs as $log): ?>
+          <?php else :
+              foreach ($auditLogs as $log) : ?>
             <tr>
               <td data-label="Timestamp" class="lt-text-xs"><?= date('Y-m-d H:i:s', strtotime($log['created_at'])) ?></td>
               <td data-label="User"><?= htmlspecialchars($log['display_name'] ?? $log['username'] ?? 'System') ?></td>
@@ -103,7 +106,8 @@ include __DIR__ . '/../../views/layout_header.php';
               </td>
               <td data-label="IP" class="lt-text-xs lt-text-muted"><?= htmlspecialchars($log['ip_address'] ?? '-') ?></td>
             </tr>
-          <?php endforeach; endif ?>
+              <?php endforeach;
+          endif ?>
         </tbody>
       </table>
     </div>
@@ -123,7 +127,9 @@ include __DIR__ . '/../../views/layout_header.php';
         if ($start > 1) {
             $params['page'] = 1;
             echo '<a href="' . htmlspecialchars('?' . http_build_query($params), ENT_QUOTES, 'UTF-8') . '" class="lt-btn lt-btn-sm">1</a> ';
-          if ($start > 2) echo '<span class="lt-text-muted lt-text-xs">&hellip;</span>';
+            if ($start > 2) {
+                echo '<span class="lt-text-muted lt-text-xs">&hellip;</span>';
+            }
         }
         for ($i = $start; $i <= $end; $i++) {
             $params['page'] = $i;
@@ -133,7 +139,9 @@ include __DIR__ . '/../../views/layout_header.php';
             echo '<a href="' . $url . '" class="lt-btn lt-btn-sm' . $class . '"' . $curr . '>' . $i . '</a> ';
         }
         if ($end < $totalPages) {
-          if ($end < $totalPages - 1) echo '<span class="lt-text-muted lt-text-xs">&hellip;</span>';
+            if ($end < $totalPages - 1) {
+                echo '<span class="lt-text-muted lt-text-xs">&hellip;</span>';
+            }
             $params['page'] = $totalPages;
             echo '<a href="' . htmlspecialchars('?' . http_build_query($params), ENT_QUOTES, 'UTF-8') . '" class="lt-btn lt-btn-sm">' . $totalPages . '</a> ';
         }

views/admin/CustomFieldsView.php

@@ -43,7 +43,8 @@ include __DIR__ . '/../../views/layout_header.php';
         <tbody>
           <?php if (empty($customFields)) : ?>
             <tr><td colspan="8" class="lt-empty">No custom fields defined. Create fields to extend ticket metadata.</td></tr>
-          <?php else: foreach ($customFields as $field): ?>
+          <?php else :
+              foreach ($customFields as $field) : ?>
             <tr>
               <td data-label="Order" class="lt-text-xs lt-text-muted"><?= (int)$field['display_order'] ?></td>
               <td data-label="Field Name"><code class="lt-text-cyan lt-text-xs"><?= htmlspecialchars($field['field_name']) ?></code></td>
@@ -67,7 +68,8 @@ include __DIR__ . '/../../views/layout_header.php';
                 </div>
               </td>
             </tr>
-          <?php endforeach; endif ?>
+              <?php endforeach;
+          endif ?>
         </tbody>
       </table>
     </div>

views/admin/RecurringTicketsView.php

@@ -42,7 +42,8 @@ include __DIR__ . '/../../views/layout_header.php';
         <tbody>
           <?php if (empty($recurringTickets)) : ?>
             <tr><td colspan="7" class="lt-empty">No recurring tickets configured. Create schedules to auto-generate tickets.</td></tr>
-          <?php else: foreach ($recurringTickets as $rt): ?>
+          <?php else :
+              foreach ($recurringTickets as $rt) : ?>
                                 <?php
                                   $schedule = ucfirst($rt['schedule_type']);
                                 if ($rt['schedule_type'] === 'weekly') {
@@ -81,7 +82,8 @@ include __DIR__ . '/../../views/layout_header.php';
                 </div>
               </td>
             </tr>
-          <?php endforeach; endif ?>
+              <?php endforeach;
+          endif ?>
         </tbody>
       </table>
     </div>

views/admin/TemplatesView.php

@@ -41,12 +41,16 @@ include __DIR__ . '/../../views/layout_header.php';
         <tbody>
           <?php if (empty($templates)) : ?>
             <tr><td colspan="6" class="lt-empty">No templates defined. Create templates to speed up ticket creation.</td></tr>
-          <?php else: foreach ($templates as $tpl): ?>
+          <?php else :
+              foreach ($templates as $tpl) : ?>
             <tr>
               <td data-label="Name"><strong><?= htmlspecialchars($tpl['template_name']) ?></strong></td>
               <td data-label="Category" class="lt-text-xs"><?= htmlspecialchars($tpl['category'] ?? 'Any') ?></td>
               <td data-label="Type" class="lt-text-xs"><?= htmlspecialchars($tpl['type'] ?? 'Any') ?></td>
-              <?php $tp = (int)($tpl['default_priority'] ?? 4); $tBadge = match($tp) { 1 => 'lt-badge-p1', 2 => 'lt-badge-p2', 3 => 'lt-badge-p3', default => 'lt-badge-p4' }; ?>
+                                <?php $tp = (int)($tpl['default_priority'] ?? 4);
+                                $tBadge = match ($tp) {
+                                    1 => 'lt-badge-p1', 2 => 'lt-badge-p2', 3 => 'lt-badge-p3', default => 'lt-badge-p4'
+                                }; ?>
               <td data-label="Priority"><span class="lt-badge <?= $tBadge ?>">P<?= $tp ?></span></td>
               <td data-label="Status">
                 <span class="lt-status <?= ($tpl['is_active'] ?? 1) ? 'lt-status-open' : 'lt-status-closed' ?>">
@@ -62,7 +66,8 @@ include __DIR__ . '/../../views/layout_header.php';
                 </div>
               </td>
             </tr>
-          <?php endforeach; endif ?>
+              <?php endforeach;
+          endif ?>
         </tbody>
       </table>
     </div>

views/admin/UserActivityView.php

@@ -91,7 +91,8 @@ include __DIR__ . '/../../views/layout_header.php';
         <tbody>
           <?php if (empty($userStats)) : ?>
             <tr><td colspan="6" class="lt-empty">No user activity data available.</td></tr>
-          <?php else: foreach ($userStats as $u): ?>
+          <?php else :
+              foreach ($userStats as $u) : ?>
             <tr>
               <td data-label="User">
                 <strong><?= htmlspecialchars($u['display_name'] ?? $u['username']) ?></strong>
@@ -107,7 +108,8 @@ include __DIR__ . '/../../views/layout_header.php';
                                 <?= $u['last_activity'] ? date('M d, Y H:i', strtotime($u['last_activity'])) : 'Never' ?>
               </td>
             </tr>
-          <?php endforeach; endif ?>
+              <?php endforeach;
+          endif ?>
         </tbody>
       </table>
     </div>

views/admin/WorkflowDesignerView.php

@@ -29,7 +29,13 @@ include __DIR__ . '/../../views/layout_header.php';
         foreach ($statuses as $status) :
             $slug = strtolower(str_replace(' ', '-', $status));
             $toCount = 0;
-          if (isset($workflows)) { foreach ($workflows as $w) { if ($w['from_status'] === $status) $toCount++; } }
+            if (isset($workflows)) {
+                foreach ($workflows as $w) {
+                    if ($w['from_status'] === $status) {
+                        $toCount++;
+                    }
+                }
+            }
             ?>
         <div class="lt-card lt-text-center">
           <span class="lt-status lt-status-<?= $slug ?>"><?= $status ?></span>
@@ -63,8 +69,10 @@ include __DIR__ . '/../../views/layout_header.php';
         <tbody>
           <?php if (empty($workflows)) : ?>
             <tr><td colspan="7" class="lt-empty">No transitions defined. Add transitions to enable status changes.</td></tr>
-          <?php else: foreach ($workflows as $wf): ?>
+          <?php else :
-            <?php $fromSlug = preg_replace('/[^a-z-]/', '', strtolower(str_replace(' ', '-', $wf['from_status']))); $toSlug = preg_replace('/[^a-z-]/', '', strtolower(str_replace(' ', '-', $wf['to_status']))); ?>
+              foreach ($workflows as $wf) : ?>
+                                <?php $fromSlug = preg_replace('/[^a-z-]/', '', strtolower(str_replace(' ', '-', $wf['from_status'])));
+                                $toSlug = preg_replace('/[^a-z-]/', '', strtolower(str_replace(' ', '-', $wf['to_status']))); ?>
             <tr>
               <td data-label="From">
                 <span class="lt-status lt-status-<?= $fromSlug ?>"><?= htmlspecialchars($wf['from_status']) ?></span>
@@ -93,7 +101,8 @@ include __DIR__ . '/../../views/layout_header.php';
                 </div>
               </td>
             </tr>
-          <?php endforeach; endif ?>
+              <?php endforeach;
+          endif ?>
         </tbody>
       </table>
     </div>

views/layout_footer.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * layout_footer.php — Shared bottom-of-page partial for all views.
  *

views/layout_header.php

@@ -1,4 +1,5 @@
 <?php
+
 /**
  * layout_header.php — Shared top-of-page partial for all views.
  *