Update tinker_tickets_react/src/mockData/tickets.json

Claude.md

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-# Tinker Tickets - Project Documentation for AI Assistants
-
-## Project Status (January 2026)
-
-**Current Phase**: All 5 core features implemented and deployed. Ready for ANSI Art redesign.
-
-**Recent Completion**:
-- ✅ Activity Timeline (Feature 1)
-- ✅ Ticket Assignment (Feature 2)
-- ✅ Status Transitions with Workflows (Feature 3)
-- ✅ Ticket Templates (Feature 4)
-- ✅ Bulk Actions - Admin Only (Feature 5)
-
-**Next Priority**: 🎨 ANSI Art Redesign (major visual overhaul)
-
-## Project Overview
-
-Tinker Tickets is a feature-rich, self-hosted ticket management system built for managing data center infrastructure issues. It features SSO integration with Authelia/LLDAP, workflow management, Discord notifications, and a comprehensive web interface.
-
-**Tech Stack:**
-- Backend: PHP 7.4+ with MySQLi
-- Frontend: Vanilla JavaScript, CSS3
-- Database: MariaDB on separate LXC (10.10.10.50)
-- Web Server: Apache on production (10.10.10.45)
-- Authentication: Authelia SSO with LLDAP backend
-- External Libraries: marked.js (Markdown rendering)
-
-**Production Environment:**
-- **Primary URL**: http://t.lotusguild.org
-- **Web Server**: Apache at 10.10.10.45 (`/root/code/tinker_tickets`)
-- **Database**: MariaDB at 10.10.10.50 (`ticketing_system` database)
-- **Authentication**: Authelia provides SSO via headers
-
-## Architecture
-
-### MVC Pattern
-```
-Controllers → Models → Database
-     ↓
-   Views
-```
-
-### Project Structure (Updated)
-```
-/tinker_tickets/
-├── api/                                  # API endpoints
-│   ├── add_comment.php                   # POST: Add comment
-│   ├── assign_ticket.php                 # POST: Assign ticket to user (NEW)
-│   ├── bulk_operation.php                # POST: Bulk operations - admin only (NEW)
-│   ├── get_template.php                  # GET: Fetch ticket template (NEW)
-│   ├── get_users.php                     # GET: Get user list (NEW)
-│   └── update_ticket.php                 # POST: Update ticket (workflow validation)
-├── assets/
-│   ├── css/
-│   │   ├── dashboard.css                 # Shared + dashboard + bulk actions
-│   │   └── ticket.css                    # Ticket + timeline + dark mode fixes
-│   ├── js/
-│   │   ├── dashboard.js                  # Dashboard + hamburger + bulk actions + templates
-│   │   └── ticket.js                     # Ticket + comments + status updates + assignment
-│   └── images/
-│       └── favicon.png
-├── config/
-│   └── config.php                        # Config + .env loading
-├── controllers/                           # MVC Controllers
-│   ├── DashboardController.php           # Dashboard with assigned_to column
-│   └── TicketController.php              # Ticket CRUD + timeline + templates
-├── models/                                # Data models
-│   ├── AuditLogModel.php                 # Audit logging + timeline
-│   ├── BulkOperationsModel.php           # Bulk operations tracking (NEW)
-│   ├── CommentModel.php                  # Comment data access
-│   ├── TemplateModel.php                 # Ticket templates (NEW)
-│   ├── TicketModel.php                   # Ticket CRUD + assignment
-│   ├── UserModel.php                     # User management (NEW)
-│   └── WorkflowModel.php                 # Status transition workflows (NEW)
-├── views/                                 # PHP templates
-│   ├── CreateTicketView.php              # Ticket creation with templates
-│   ├── DashboardView.php                 # Dashboard with bulk actions + assigned column
-│   └── TicketView.php                    # Ticket view with timeline + assignment
-├── migrations/                            # Database migrations
-│   ├── 001_initial_schema.sql
-│   ├── 007_add_ticket_assignment.sql     # Ticket assignment
-│   ├── 008_add_status_workflows.sql      # Workflow rules
-│   ├── 009_add_ticket_templates.sql      # Ticket templates
-│   ├── 010_add_bulk_operations.sql       # Bulk operations
-│   └── 011_remove_view_tracking.sql      # Remove view audit logs
-├── .env                                   # Environment variables (GITIGNORED)
-├── Claude.md                              # This file
-├── README.md                              # User documentation
-├── index.php                              # Dashboard entry point
-└── ticket.php                             # Ticket view/create router
-```
-
-## Database Schema (Updated)
-
-**Database**: `ticketing_system` at 10.10.10.50
-**User**: `tinkertickets`
-**Connection**: All APIs create their own connections via config.php
-
-### Core Tables
-
-#### `tickets` Table (Updated)
-```sql
-CREATE TABLE tickets (
-  ticket_id INT AUTO_INCREMENT PRIMARY KEY,
-  title VARCHAR(255) NOT NULL,
-  description TEXT,
-  status VARCHAR(50) DEFAULT 'Open',
-  priority INT DEFAULT 4,
-  category VARCHAR(50) DEFAULT 'General',
-  type VARCHAR(50) DEFAULT 'Issue',
-  created_by INT,                               -- User who created
-  updated_by INT,                               -- User who last updated
-  assigned_to INT,                              -- User assigned to (NEW)
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
-  FOREIGN KEY (created_by) REFERENCES users(user_id),
-  FOREIGN KEY (updated_by) REFERENCES users(user_id),
-  FOREIGN KEY (assigned_to) REFERENCES users(user_id) ON DELETE SET NULL,
-  INDEX idx_status (status),
-  INDEX idx_assigned_to (assigned_to)
-) ENGINE=InnoDB;
-```
-
-#### `users` Table (SSO Integration)
-```sql
-CREATE TABLE users (
-  user_id INT AUTO_INCREMENT PRIMARY KEY,
-  username VARCHAR(100) UNIQUE NOT NULL,
-  display_name VARCHAR(255),
-  email VARCHAR(255),
-  is_admin BOOLEAN DEFAULT FALSE,
-  last_login TIMESTAMP NULL,
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP
-) ENGINE=InnoDB;
-```
-
-#### `comments` Table
-```sql
-CREATE TABLE comments (
-  comment_id INT AUTO_INCREMENT PRIMARY KEY,
-  ticket_id INT NOT NULL,
-  user_id INT,
-  comment_text TEXT NOT NULL,
-  markdown_enabled BOOLEAN DEFAULT FALSE,
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  FOREIGN KEY (ticket_id) REFERENCES tickets(ticket_id) ON DELETE CASCADE,
-  FOREIGN KEY (user_id) REFERENCES users(user_id),
-  INDEX idx_ticket_id (ticket_id)
-) ENGINE=InnoDB;
-```
-
-#### `audit_log` Table (Activity Timeline)
-```sql
-CREATE TABLE audit_log (
-  log_id INT AUTO_INCREMENT PRIMARY KEY,
-  user_id INT,
-  action_type VARCHAR(50) NOT NULL,             -- 'create', 'update', 'comment', 'assign', etc.
-  entity_type VARCHAR(50) NOT NULL,             -- 'ticket', 'comment'
-  entity_id INT NOT NULL,                       -- ticket_id or comment_id
-  details JSON,                                  -- JSON details of what changed
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  FOREIGN KEY (user_id) REFERENCES users(user_id),
-  INDEX idx_entity (entity_type, entity_id),
-  INDEX idx_user (user_id),
-  INDEX idx_action (action_type)
-) ENGINE=InnoDB;
-```
-
-#### `status_transitions` Table (Workflow Rules)
-```sql
-CREATE TABLE status_transitions (
-  transition_id INT AUTO_INCREMENT PRIMARY KEY,
-  from_status VARCHAR(50) NOT NULL,
-  to_status VARCHAR(50) NOT NULL,
-  requires_comment BOOLEAN DEFAULT FALSE,        -- Transition requires comment
-  requires_admin BOOLEAN DEFAULT FALSE,          -- Transition requires admin
-  is_active BOOLEAN DEFAULT TRUE,
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  UNIQUE KEY unique_transition (from_status, to_status),
-  INDEX idx_from_status (from_status)
-) ENGINE=InnoDB;
-```
-
-Default transitions:
-```sql
--- Open → In Progress, Closed, Resolved
--- In Progress → Open, Closed, Resolved
--- Resolved → Closed, In Progress
--- Closed → Open, In Progress (requires comment)
-```
-
-#### `ticket_templates` Table
-```sql
-CREATE TABLE ticket_templates (
-  template_id INT AUTO_INCREMENT PRIMARY KEY,
-  template_name VARCHAR(100) NOT NULL,
-  title_template VARCHAR(255) NOT NULL,
-  description_template TEXT NOT NULL,
-  category VARCHAR(50),
-  type VARCHAR(50),
-  default_priority INT DEFAULT 4,
-  created_by INT,
-  is_active BOOLEAN DEFAULT TRUE,
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  FOREIGN KEY (created_by) REFERENCES users(user_id),
-  INDEX idx_template_name (template_name)
-) ENGINE=InnoDB;
-```
-
-Default templates: Hardware Failure, Software Installation, Network Issue, Maintenance Request
-
-#### `bulk_operations` Table
-```sql
-CREATE TABLE bulk_operations (
-  operation_id INT AUTO_INCREMENT PRIMARY KEY,
-  operation_type VARCHAR(50) NOT NULL,          -- 'bulk_close', 'bulk_assign', 'bulk_priority'
-  ticket_ids TEXT NOT NULL,                     -- Comma-separated ticket IDs
-  performed_by INT NOT NULL,
-  parameters JSON,                               -- Operation parameters
-  status VARCHAR(20) DEFAULT 'pending',
-  total_tickets INT,
-  processed_tickets INT DEFAULT 0,
-  failed_tickets INT DEFAULT 0,
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  completed_at TIMESTAMP NULL,
-  FOREIGN KEY (performed_by) REFERENCES users(user_id),
-  INDEX idx_performed_by (performed_by),
-  INDEX idx_created_at (created_at)
-) ENGINE=InnoDB;
-```
-
-## API Endpoints (Updated)
-
-### Authentication
-All API endpoints check: `$_SESSION['user']['user_id']` for authentication.
-Admin-only endpoints check: `$_SESSION['user']['is_admin']`.
-
-### POST `/api/update_ticket.php`
-Updates ticket with workflow validation.
-
-**Request:**
-```json
-{
-  "ticket_id": 123,
-  "status": "In Progress",    // Validated against workflow rules
-  "priority": 2,
-  "title": "Updated title",
-  "description": "...",
-  "category": "Software",
-  "type": "Task"
-}
-```
-
-**Response:**
-```json
-{
-  "success": true,
-  "status": "In Progress",
-  "priority": 2,
-  "message": "Ticket updated successfully"
-}
-```
-
-**Features:**
-- Workflow validation via WorkflowModel
-- Partial updates (only send changed fields)
-- User tracking (updated_by)
-- Discord webhook notifications
-- Audit logging
-
-### POST `/api/assign_ticket.php` (NEW)
-Assigns ticket to a user.
-
-**Request:**
-```json
-{
-  "ticket_id": 123,
-  "assigned_to": 5   // user_id, or null to unassign
-}
-```
-
-**Response:**
-```json
-{
-  "success": true
-}
-```
-
-### GET `/api/get_users.php` (NEW)
-Returns list of all users for assignment dropdowns.
-
-**Response:**
-```json
-{
-  "success": true,
-  "users": [
-    {
-      "user_id": 1,
-      "username": "jared",
-      "display_name": "Jared Vititoe",
-      "is_admin": true
-    }
-  ]
-}
-```
-
-### GET `/api/get_template.php?template_id=1` (NEW)
-Fetches a ticket template.
-
-**Response:**
-```json
-{
-  "success": true,
-  "template": {
-    "template_id": 1,
-    "template_name": "Hardware Failure",
-    "title_template": "Hardware Failure: [Device Name]",
-    "description_template": "Device: \nIssue: \n...",
-    "category": "Hardware",
-    "type": "Problem",
-    "default_priority": 2
-  }
-}
-```
-
-### POST `/api/bulk_operation.php` (NEW - ADMIN ONLY)
-Performs bulk operations on tickets.
-
-**Request:**
-```json
-{
-  "operation_type": "bulk_close",  // or 'bulk_assign', 'bulk_priority'
-  "ticket_ids": [123, 456, 789],
-  "parameters": {                   // For bulk_assign or bulk_priority
-    "assigned_to": 5,               // For bulk_assign
-    "priority": 2                   // For bulk_priority
-  }
-}
-```
-
-**Response:**
-```json
-{
-  "success": true,
-  "operation_id": 42,
-  "processed": 3,
-  "failed": 0,
-  "message": "Bulk operation completed: 3 succeeded, 0 failed"
-}
-```
-
-### POST `/api/add_comment.php`
-Adds comment to ticket.
-
-**Request:**
-```json
-{
-  "ticket_id": 123,
-  "comment_text": "Comment content",
-  "markdown_enabled": true
-}
-```
-
-**Response:**
-```json
-{
-  "success": true,
-  "user_name": "Jared Vititoe",
-  "created_at": "Jan 01, 2026 12:00"
-}
-```
-
-## Key Features Implementation
-
-### Feature 1: Activity Timeline
-**Location**: Ticket view → Activity tab
-
-**Implementation**:
-- `AuditLogModel->getTicketTimeline()` - Fetches all events for a ticket
-- Shows: creates, updates, comments, assignments, status changes
-- Displays: user, action, timestamp, details
-- CSS: timeline-content boxes with icons
-- Dark mode: Fully supported
-
-**Code**: `views/TicketView.php:258-282`, `models/AuditLogModel.php:getTicketTimeline()`
-
-### Feature 2: Ticket Assignment
-**Location**: Ticket view → "Assigned to" dropdown, Dashboard → "Assigned To" column
-
-**Implementation**:
-- Database: `tickets.assigned_to` column
-- Models: `TicketModel->assignTicket()`, `TicketModel->unassignTicket()`
-- API: `api/assign_ticket.php`
-- Dashboard: Shows assigned user in table
-- Auto-saves on change
-- Audit logged
-
-**Code**: `views/TicketView.php:170-181`, `assets/js/ticket.js:handleAssignmentChange()`
-
-### Feature 3: Status Transitions with Workflows
-**Location**: Ticket view → Status dropdown (header)
-
-**Implementation**:
-- Database: `status_transitions` table defines allowed transitions
-- Models: `WorkflowModel->isTransitionAllowed()`, `WorkflowModel->getAllowedTransitions()`
-- Dropdown shows only valid transitions for current status
-- Server-side validation prevents invalid changes
-- Can require comments or admin privileges
-- Removed from hamburger menu (was duplicate)
-
-**Code**: `models/WorkflowModel.php`, `api/update_ticket.php:130-144`, `views/TicketView.php:185-198`
-
-### Feature 4: Ticket Templates
-**Location**: Create ticket page → Template selector
-
-**Implementation**:
-- Database: `ticket_templates` table
-- Models: `TemplateModel->getAllTemplates()`, `TemplateModel->getTemplateById()`
-- API: `api/get_template.php`
-- JavaScript: `loadTemplate()` in dashboard.js
-- Auto-fills: title, description, category, type, priority
-- 4 default templates included
-
-**Code**: `views/CreateTicketView.php:27-39`, `assets/js/dashboard.js:loadTemplate()`
-
-### Feature 5: Bulk Actions (Admin Only)
-**Location**: Dashboard → Checkboxes + Toolbar (admins only)
-
-**Implementation**:
-- Database: `bulk_operations` table tracks operations
-- Models: `BulkOperationsModel->processBulkOperation()`
-- API: `api/bulk_operation.php`
-- UI: Toolbar appears when tickets selected
-- Operations: Bulk close, bulk assign, bulk priority
-- All operations audit logged
-- Server-side admin validation
-
-**Code**: `views/DashboardView.php:176-188`, `assets/js/dashboard.js:bulkClose()`, `models/BulkOperationsModel.php`
-
-## Authentication & SSO Integration
-
-### Authelia Integration
-User information passed via HTTP headers:
-- `Remote-User`: Username
-- `Remote-Name`: Display name
-- `Remote-Email`: Email
-- `Remote-Groups`: Comma-separated groups
-
-### Session Management
-```php
-$_SESSION['user'] = [
-    'user_id' => 123,
-    'username' => 'jared',
-    'display_name' => 'Jared Vititoe',
-    'email' => 'jared@lotusguild.org',
-    'is_admin' => true  // true if 'admins' in Remote-Groups
-];
-```
-
-### Admin Privileges
-- Bulk operations (close, assign, priority)
-- Future: Admin-only transitions
-
-## Frontend Components (Updated)
-
-### Dashboard (`DashboardView.php` + `dashboard.js`)
-
-**Features**:
-- Sortable columns including new "Assigned To" column
-- Search (title, description, ticket_id, category, type)
-- Status filtering (default: Open + In Progress)
-- Pagination (configurable)
-- Dark mode toggle
-- **Bulk Actions Toolbar** (admin only):
-  - Checkboxes on each ticket
-  - "Select All" checkbox
-  - Bulk close, assign, priority buttons
-  - Shows count of selected tickets
-
-**Hamburger Menu**:
-- Category/Type filtering
-- Apply/Clear filters
-- No status field (removed)
-
-### Ticket View (`TicketView.php` + `ticket.js`)
-
-**Features**:
-- **Tabbed Interface**: Description, Comments, Activity
-- **Activity Timeline**: Complete audit trail with icons
-- **Assignment Dropdown**: Assign to users
-- **Status Dropdown**: Workflow-validated status changes (header)
-- **Hamburger Menu**: Priority, Category, Type editing
-- **Edit Button**: Title and description editing
-- **Markdown Comments**: With live preview
-- **Dark Mode**: Comprehensive support
-
-**Visual Indicators**:
-- Priority colors (P1=Red, P2=Orange, P3=Blue, P4=Green, P5=Gray)
-- Status badges (Open=Green, In Progress=Yellow, Closed=Red, Resolved=Green)
-- Priority border colors on ticket container
-
-### Create Ticket (`CreateTicketView.php`)
-
-**Features**:
-- **Template Selector**: Quick-fill from templates
-- Standard fields: title, description, status, priority, category, type
-- Form validation
-- Discord webhook on creation
-
-## Dark Mode (Fixed)
-
-### Comprehensive Dark Mode CSS
-**Files**: `assets/css/ticket.css`, `assets/css/dashboard.css`
-
-**Colors**:
-```css
-body.dark-mode {
-  --bg-primary: #1a202c;      /* Main background */
-  --bg-secondary: #2d3748;    /* Cards, inputs */
-  --bg-tertiary: #4a5568;     /* Hover states */
-  --text-primary: #e2e8f0;    /* Main text */
-  --text-secondary: #cbd5e0;  /* Secondary text */
-  --text-muted: #a0aec0;      /* Muted text */
-  --border-color: #4a5568;    /* Borders */
-}
-```
-
-**Fixed Elements**:
-- Timeline boxes (background + text)
-- Bulk actions toolbar
-- Tables and table rows
-- Input fields and textareas
-- Dropdowns and selects
-- Comment boxes
-- Modal dialogs
-- All text elements
-
-**Important**: Used `!important` flags to override any conflicting styles.
-
-## Configuration
-
-### Environment Variables (`.env`)
-```ini
-DB_HOST=10.10.10.50
-DB_USER=tinkertickets
-DB_PASS=password
-DB_NAME=ticketing_system
-DISCORD_WEBHOOK_URL=https://discord.com/api/webhooks/...
-```
-
-**CRITICAL**: `.env` is gitignored! Never commit this file.
-
-### Apache Configuration
-**Virtual Host**: Apache serving from `/root/code/tinker_tickets`
-
-```apache
-<VirtualHost *:80>
-    ServerName t.lotusguild.org
-    DocumentRoot /root/code/tinker_tickets
-
-    <Directory /root/code/tinker_tickets>
-        Options -Indexes +FollowSymLinks
-        AllowOverride All
-        Require all granted
-
-        RewriteEngine On
-        RewriteBase /
-        RewriteRule ^ticket/([0-9]+)$ ticket.php?id=$1 [L,QSA]
-        RewriteRule ^ticket/create$ ticket.php?action=create [L,QSA]
-    </Directory>
-</VirtualHost>
-```
-
-## Deployment
-
-### Git Auto-Deploy
-**Repository**: https://code.lotusguild.org/LotusGuild/tinker_tickets
-
-**Flow**:
-1. Push to `main` branch
-2. Auto-deploys to `/root/code/tinker_tickets` on 10.10.10.45
-3. `.env` is preserved
-4. Migrations must be run manually
-
-### Running Migrations
-```bash
-cd /root/code/tinker_tickets/migrations
-mysql -h 10.10.10.50 -u tinkertickets -p'pass' ticketing_system < 007_add_ticket_assignment.sql
-mysql -h 10.10.10.50 -u tinkertickets -p'pass' ticketing_system < 008_add_status_workflows.sql
-mysql -h 10.10.10.50 -u tinkertickets -p'pass' ticketing_system < 009_add_ticket_templates.sql
-mysql -h 10.10.10.50 -u tinkertickets -p'pass' ticketing_system < 010_add_bulk_operations.sql
-mysql -h 10.10.10.50 -u tinkertickets -p'pass' ticketing_system < 011_remove_view_tracking.sql
-```
-
-## Development Guidelines
-
-### Code Style
-- **PHP**: Tabs for indentation, prepared statements, `htmlspecialchars()` for output
-- **JavaScript**: Vanilla JS, `fetch()` for AJAX, clear function names
-- **CSS**: CSS variables for theming, mobile-responsive
-- **Security**: No SQL injection, XSS prevention, session validation
-
-### Error Handling
-- APIs return JSON with `{success: bool, error: string}`
-- Debug logging to `/tmp/api_debug.log` (update_ticket.php)
-- User-friendly error messages
-
-### Adding New Features
-1. **Database**: Create migration in `migrations/`
-2. **Model**: Add methods to relevant Model class
-3. **API**: Create API endpoint in `api/` (with auth check)
-4. **Controller**: Update controller to load data
-5. **View**: Add UI elements
-6. **JavaScript**: Add interactivity
-7. **CSS**: Style for light + dark mode
-8. **Test**: Test thoroughly before pushing
-
-## ANSI Art Redesign (Next Priority)
-
-### Goal
-Transform Tinker Tickets into a retro terminal aesthetic using ANSI art and ASCII characters.
-
-### Design Concept
-- **Terminal-style borders**: Use box-drawing characters (┌─┐│└─┘)
-- **Monospace fonts**: Courier New, Consolas, Monaco
-- **ASCII art headers**: Stylized "TINKER TICKETS" banner
-- **Retro color palette**: Green terminal, amber terminal, or custom
-- **Template objects**: Reusable border/box components
-
-### Implementation Approach
-1. **CSS Variables**: Define ANSI color palette
-2. **Border Components**: Create CSS classes for boxes with ASCII borders
-3. **Typography**: Monospace fonts throughout
-4. **Icons**: Replace emoji with ASCII art
-5. **Dashboard**: Terminal-style table with borders
-6. **Tickets**: Box-drawing characters for sections
-7. **Forms**: Terminal-style input boxes
-
-### Reference Colors (Classic Terminal)
-```css
-:root {
-  --ansi-black: #000000;
-  --ansi-green: #00ff00;
-  --ansi-amber: #ffb000;
-  --ansi-blue: #0000ff;
-  --ansi-cyan: #00ffff;
-  --ansi-white: #ffffff;
-  --ansi-bg: #000000;
-}
-```
-
-### Example Box Template
-```
-┌─────────────────────────────┐
-│ TICKET #123                 │
-├─────────────────────────────┤
-│ Title: Hardware Failure     │
-│ Status: [OPEN]              │
-│ Priority: P1 (CRITICAL)     │
-└─────────────────────────────┘
-```
-
-## Debugging
-
-### Common Issues
-```bash
-# API debug logs
-tail -f /tmp/api_debug.log
-
-# Database connection
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system
-
-# JavaScript console
-# Open browser DevTools (F12) → Console tab
-
-# Check dark mode
-# localStorage.getItem('theme')
-```
-
-### Known Behaviors
-- Ticket viewing no longer tracked (011 migration removes view logs)
-- Status can only be changed via header dropdown (removed from hamburger)
-- Bulk actions only visible to admins
-- Templates are optional when creating tickets
-- Workflow validation prevents invalid status transitions
-
-## Important Notes for AI Assistants
-
-1. **All 5 features are complete and deployed**
-2. **Dark mode is fixed** with comprehensive CSS
-3. **Next priority is ANSI Art redesign** (major visual overhaul)
-4. **Database at 10.10.10.50**, can't access directly from dev machine
-5. **Auto-deploy is active**, test carefully before pushing
-6. **Session format**: `$_SESSION['user']['user_id']` (not `$_SESSION['user_id']`)
-7. **API auth**: Check `$_SESSION['user']['user_id']` exists
-8. **Admin check**: `$_SESSION['user']['is_admin'] ?? false`
-9. **Config path**: `config/config.php` (not `config/db.php`)
-10. **Migrations**: Must be run manually on database server
-
-## File Reference Quick Guide
-
-| File | Purpose | Key Functions |
-|------|---------|---------------|
-| `index.php` | Dashboard router | Database connection, routing |
-| `ticket.php` | Ticket router | View/create ticket routing |
-| `api/update_ticket.php` | Update API | Workflow validation, partial updates |
-| `api/assign_ticket.php` | Assignment API | Assign/unassign tickets |
-| `api/bulk_operation.php` | Bulk ops API | Admin bulk operations |
-| `api/get_template.php` | Template API | Fetch ticket templates |
-| `api/get_users.php` | Users API | Get user list |
-| `models/TicketModel.php` | Ticket data | CRUD, assignment, filtering |
-| `models/WorkflowModel.php` | Workflow rules | Status transition validation |
-| `models/AuditLogModel.php` | Audit logging | Timeline, activity tracking |
-| `models/TemplateModel.php` | Templates | Template CRUD |
-| `models/BulkOperationsModel.php` | Bulk ops | Process bulk operations |
-| `controllers/DashboardController.php` | Dashboard logic | Pagination, filters, assigned column |
-| `controllers/TicketController.php` | Ticket logic | CRUD, timeline, templates |
-| `assets/js/dashboard.js` | Dashboard UI | Filters, bulk actions, templates |
-| `assets/js/ticket.js` | Ticket UI | Status updates, assignment, comments |
-| `assets/css/dashboard.css` | Dashboard styles | Layout, table, bulk toolbar, dark mode |
-| `assets/css/ticket.css` | Ticket styles | Timeline, ticket view, dark mode |
-
-## Repository & Contact
-
-- **Gitea**: https://code.lotusguild.org/LotusGuild/tinker_tickets
-- **Production**: http://t.lotusguild.org
-- **Infrastructure**: LotusGuild data center management

README.md

@@ -1,274 +1,38 @@
 # Tinker Tickets
 
-A feature-rich PHP-based ticketing system designed for tracking and managing data center infrastructure issues with enterprise-grade workflow management.
+A lightweight PHP-based ticketing system designed for tracking and managing data center infrastructure issues.
 
-## ✨ Core Features
+## Features
 
-### 📊 Dashboard & Ticket Management
+- 📊 Clean dashboard interface with sortable columns
-- **Smart Dashboard**: Sortable columns, advanced filtering by status/priority/category/type
+- 🎫 Customizable ticket creation and management  
-- **Full-Text Search**: Search across tickets, descriptions, and metadata
+- 🔄 Real-time status updates and priority tracking
-- **Ticket Assignment**: Assign tickets to specific users with "Assigned To" column
+- 💬 Markdown-supported commenting system
-- **Priority Tracking**: P1 (Critical) to P5 (Minimal Impact) with color-coded indicators
+- 🔔 Discord integration for notifications
-- **Custom Categories**: Hardware, Software, Network, Security, General
+- 📱 Mobile-responsive design
-- **Ticket Types**: Maintenance, Install, Task, Upgrade, Issue, Problem
 
-### 🔄 Workflow Management
+## Core Components
-- **Status Transitions**: Enforced workflow rules (Open → In Progress → Resolved → Closed)
-- **Workflow Validation**: Server-side validation prevents invalid status changes
-- **Admin Controls**: Certain transitions can require admin privileges
-- **Comment Requirements**: Optional comment requirements for specific transitions
-- **Activity Timeline**: Complete audit trail of all ticket changes
 
-### 💬 Collaboration Features
+- **Dashboard**: View and filter tickets by status, priority, and type
-- **Markdown Comments**: Full Markdown support with live preview
+- **Ticket Management**: Create, edit, and update ticket details
-- **User Tracking**: Tracks who created, updated, and assigned tickets
+- **Priority Levels**: P1 (Critical) to P4 (Low) impact tracking
-- **Activity Timeline**: Shows all ticket events (creates, updates, assignments, comments)
+- **Categories**: Hardware, Software, Network, Security tracking
-- **Real-time Updates**: AJAX-powered updates without page refreshes
+- **Comment System**: Markdown support for detailed documentation
 
-### 🎫 Ticket Templates
+## Technical Details
-- **Quick Creation**: Pre-configured templates for common issues
-- **Default Templates**: Hardware Failure, Software Installation, Network Issue, Maintenance
-- **Auto-fill**: Templates populate title, description, category, type, and priority
 
-### 👥 User Management & Authentication
+- Backend: PHP with MySQL database
-- **SSO Integration**: Authelia authentication with LLDAP backend
+- Frontend: HTML5, CSS3, JavaScript  
-- **Role-Based Access**: Admin and standard user roles
+- Authentication: Environment-based configuration
-- **User Display Names**: Support for display names and usernames
+- API: RESTful endpoints for ticket operations
-- **Session Management**: Secure PHP session handling
 
-### ⚡ Bulk Actions (Admin Only)
+## Configuration
-- **Bulk Close**: Close multiple tickets at once
-- **Bulk Assign**: Assign multiple tickets to a user
-- **Bulk Priority**: Change priority for multiple tickets
-- **Operation Tracking**: All bulk operations logged in audit trail
 
-### 🔔 Notifications
+1. Create `.env` file with database credentials:
-- **Discord Integration**: Webhook notifications for ticket creation and updates
-- **Rich Embeds**: Color-coded priority indicators and ticket links
-- **Change Tracking**: Detailed notification of what changed
-
-### 🎨 User Interface
-- **Dark Mode**: Full dark mode support with proper contrast
-- **Responsive Design**: Works on desktop and mobile devices
-- **Clean Layout**: Modern, intuitive interface
-- **Hamburger Menu**: Quick access to ticket actions (priority, category, type)
-
-## 🏗️ Technical Architecture
-
-### Backend
-- **Language**: PHP 7.4+
-- **Database**: MariaDB/MySQL
-- **Architecture**: MVC pattern with models, views, controllers
-- **ORM**: Custom database abstraction layer
-
-### Frontend
-- **HTML5/CSS3**: Semantic markup with modern CSS
-- **JavaScript**: Vanilla JS with Fetch API for AJAX
-- **Markdown**: marked.js for Markdown rendering
-- **Icons**: Unicode emoji icons
-
-### Database Schema
-- **tickets**: Core ticket data with user tracking
-- **comments**: Markdown-supported comments
-- **users**: User accounts synced from LLDAP
-- **audit_log**: Complete audit trail with JSON details
-- **status_transitions**: Workflow configuration
-- **ticket_templates**: Reusable ticket templates
-- **bulk_operations**: Tracking for bulk admin operations
-
-### API Endpoints
-- `/api/update_ticket.php` - Update ticket with workflow validation
-- `/api/assign_ticket.php` - Assign ticket to user
-- `/api/add_comment.php` - Add comment to ticket
-- `/api/get_template.php` - Fetch ticket template
-- `/api/get_users.php` - Get user list for assignments
-- `/api/bulk_operation.php` - Perform bulk operations (admin only)
-
-## 🚀 Setup & Configuration
-
-### 1. Environment Configuration
-
-Create `.env` file in project root:
 ```env
-DB_HOST=10.10.10.50
+DB_HOST=localhost
-DB_USER=tinkertickets
+DB_USER=username
-DB_PASS=your_password
+DB_PASS=password
-DB_NAME=ticketing_system
+DB_NAME=database
-DISCORD_WEBHOOK_URL=https://discord.com/api/webhooks/...
+DISCORD_WEBHOOK_URL=your_webhook_url
 ```
-
-### 2. Database Setup
-
-Run migrations in order:
-```bash
-# Navigate to project directory
-cd /root/code/tinker_tickets
-
-# Run each migration
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/001_initial_schema.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/007_add_ticket_assignment.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/008_add_status_workflows.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/009_add_ticket_templates.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/010_add_bulk_operations.sql
-mysql -h 10.10.10.50 -u tinkertickets -p ticketing_system < migrations/011_remove_view_tracking.sql
-```
-
-### 3. Web Server Configuration
-
-**Apache Configuration** (recommended):
-```apache
-<VirtualHost *:80>
-    ServerName t.lotusguild.org
-    DocumentRoot /root/code/tinker_tickets
-
-    <Directory /root/code/tinker_tickets>
-        Options -Indexes +FollowSymLinks
-        AllowOverride All
-        Require all granted
-
-        # Enable mod_rewrite for clean URLs
-        RewriteEngine On
-        RewriteBase /
-
-        # Route ticket URLs
-        RewriteRule ^ticket/([0-9]+)$ ticket.php?id=$1 [L,QSA]
-
-        # Route ticket create
-        RewriteRule ^ticket/create$ ticket.php?action=create [L,QSA]
-    </Directory>
-</VirtualHost>
-```
-
-### 4. Authelia Integration
-
-Tinker Tickets uses Authelia for SSO. User information is passed via headers:
-- `Remote-User`: Username
-- `Remote-Name`: Display name
-- `Remote-Email`: Email address
-- `Remote-Groups`: User groups (comma-separated)
-
-Admin users must be in the `admins` group in LLDAP.
-
-## 📁 Project Structure
-
-```
-tinker_tickets/
-├── api/                    # API endpoints
-│   ├── add_comment.php
-│   ├── assign_ticket.php
-│   ├── bulk_operation.php
-│   ├── get_template.php
-│   ├── get_users.php
-│   └── update_ticket.php
-├── assets/                 # Static assets
-│   ├── css/
-│   │   ├── dashboard.css
-│   │   └── ticket.css
-│   └── js/
-│       ├── dashboard.js
-│       └── ticket.js
-├── config/                 # Configuration
-│   └── config.php
-├── controllers/            # MVC Controllers
-│   ├── DashboardController.php
-│   └── TicketController.php
-├── models/                 # Data models
-│   ├── AuditLogModel.php
-│   ├── BulkOperationsModel.php
-│   ├── CommentModel.php
-│   ├── TemplateModel.php
-│   ├── TicketModel.php
-│   ├── UserModel.php
-│   └── WorkflowModel.php
-├── views/                  # View templates
-│   ├── CreateTicketView.php
-│   ├── DashboardView.php
-│   └── TicketView.php
-├── migrations/             # Database migrations
-│   ├── 001_initial_schema.sql
-│   ├── 007_add_ticket_assignment.sql
-│   ├── 008_add_status_workflows.sql
-│   ├── 009_add_ticket_templates.sql
-│   ├── 010_add_bulk_operations.sql
-│   └── 011_remove_view_tracking.sql
-├── index.php              # Dashboard entry point
-├── ticket.php             # Ticket view/create entry point
-└── .env                   # Environment configuration
-```
-
-## 🔐 Security Features
-
-- **SQL Injection Prevention**: All queries use prepared statements
-- **XSS Protection**: All output is properly escaped with `htmlspecialchars()`
-- **Session Security**: Secure PHP session handling
-- **Admin Validation**: Server-side admin checks for privileged operations
-- **Workflow Enforcement**: Status transitions validated server-side
-- **Audit Logging**: Complete audit trail of all actions
-
-## 🎯 Workflow States
-
-### Default Workflow
-```
-Open → In Progress → Resolved → Closed
-  ↓         ↓          ↓
-  └─────────┴──────────┘
-        (can reopen)
-```
-
-### Workflow Configuration
-Status transitions are defined in the `status_transitions` table:
-- `from_status`: Current status
-- `to_status`: Target status
-- `requires_comment`: Whether transition requires a comment
-- `requires_admin`: Whether transition requires admin privileges
-- `is_active`: Whether transition is enabled
-
-## 📝 Usage Examples
-
-### Creating a Ticket
-1. Click "New Ticket" button
-2. Select template (optional) - auto-fills common fields
-3. Fill in title, description, category, type, priority
-4. Click "Create Ticket"
-
-### Updating Ticket Status
-1. Open ticket
-2. Click status dropdown (next to priority badge)
-3. Select allowed status (workflow-validated)
-4. Confirm if comment is required
-
-### Assigning Tickets
-1. Open ticket or use dashboard bulk actions
-2. Select user from "Assigned to" dropdown
-3. Changes are auto-saved
-
-### Bulk Operations (Admin Only)
-1. Check multiple tickets on dashboard
-2. Select bulk action (Close, Assign, Change Priority)
-3. Complete operation
-4. All actions are logged in audit trail
-
-## 🔮 Roadmap
-
-- ✅ Activity Timeline
-- ✅ Ticket Assignment
-- ✅ Status Transitions with Workflows
-- ✅ Ticket Templates
-- ✅ Bulk Actions (Admin Only)
-- 🎨 **ANSI Art Redesign** (Next Priority)
-- 🔗 Ticket Dependencies (blocks/blocked by)
-- 📊 Custom Dashboard Widgets
-- 🔧 Custom Fields per Category
-
-## 🤝 Contributing
-
-This is an internal tool for LotusGuild infrastructure management. For feature requests or bug reports, contact the infrastructure team.
-
-## 📄 License
-
-Internal use only - LotusGuild Infrastructure
-
-## 🙏 Credits
-
-Built with ❤️ for the LotusGuild community
-Powered by PHP, MariaDB, and lots of coffee ☕

api/add_comment.php

@@ -10,7 +10,6 @@ try {
     // Include required files with proper error handling
     $configPath = dirname(__DIR__) . '/config/config.php';
     $commentModelPath = dirname(__DIR__) . '/models/CommentModel.php';
-    $auditLogModelPath = dirname(__DIR__) . '/models/AuditLogModel.php';
     
     if (!file_exists($configPath)) {
         throw new Exception("Config file not found: $configPath");
@@ -22,16 +21,6 @@ try {
     
     require_once $configPath;
     require_once $commentModelPath;
-    require_once $auditLogModelPath;
-
-    // Check authentication via session
-    session_start();
-    if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-        throw new Exception("Authentication required");
-    }
-
-    $currentUser = $_SESSION['user'];
-    $userId = $currentUser['user_id'];
     
     // Create database connection
     $conn = new mysqli(
@@ -54,22 +43,11 @@ try {
     
     $ticketId = $data['ticket_id'];
     
-    // Initialize models
+    // Initialize CommentModel directly
     $commentModel = new CommentModel($conn);
-    $auditLog = new AuditLogModel($conn);
     
-    // Add comment with user tracking
+    // Add comment
-    $result = $commentModel->addComment($ticketId, $data, $userId);
+    $result = $commentModel->addComment($ticketId, $data);
-
-    // Log comment creation to audit log
-    if ($result['success'] && isset($result['comment_id'])) {
-        $auditLog->logCommentCreate($userId, $result['comment_id'], $ticketId);
-    }
-
-    // Add user display name to result for frontend
-    if ($result['success']) {
-        $result['user_name'] = $currentUser['display_name'] ?? $currentUser['username'];
-    }
     
     // Discard any unexpected output
     ob_end_clean();

api/assign_ticket.php

@@ -1,59 +0,0 @@
-<?php
-session_start();
-require_once dirname(__DIR__) . '/config/config.php';
-require_once dirname(__DIR__) . '/models/TicketModel.php';
-require_once dirname(__DIR__) . '/models/AuditLogModel.php';
-
-header('Content-Type: application/json');
-
-// Check authentication
-if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-    echo json_encode(['success' => false, 'error' => 'Not authenticated']);
-    exit;
-}
-
-$userId = $_SESSION['user']['user_id'];
-
-// Get request data
-$data = json_decode(file_get_contents('php://input'), true);
-$ticketId = $data['ticket_id'] ?? null;
-$assignedTo = $data['assigned_to'] ?? null;
-
-if (!$ticketId) {
-    echo json_encode(['success' => false, 'error' => 'Ticket ID required']);
-    exit;
-}
-
-// Create database connection
-$conn = new mysqli(
-    $GLOBALS['config']['DB_HOST'],
-    $GLOBALS['config']['DB_USER'],
-    $GLOBALS['config']['DB_PASS'],
-    $GLOBALS['config']['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    echo json_encode(['success' => false, 'error' => 'Database connection failed']);
-    exit;
-}
-
-$ticketModel = new TicketModel($conn);
-$auditLogModel = new AuditLogModel($conn);
-
-if ($assignedTo === null || $assignedTo === '') {
-    // Unassign ticket
-    $success = $ticketModel->unassignTicket($ticketId, $userId);
-    if ($success) {
-        $auditLogModel->log($userId, 'unassign', 'ticket', $ticketId);
-    }
-} else {
-    // Assign ticket
-    $success = $ticketModel->assignTicket($ticketId, $assignedTo, $userId);
-    if ($success) {
-        $auditLogModel->log($userId, 'assign', 'ticket', $ticketId, ['assigned_to' => $assignedTo]);
-    }
-}
-
-$conn->close();
-
-echo json_encode(['success' => $success]);

api/audit_log.php

@@ -1,136 +0,0 @@
-<?php
-/**
- * Audit Log API Endpoint
- * Handles fetching filtered audit logs and CSV export
- * Admin-only access
- */
-
-require_once dirname(__DIR__) . '/config/config.php';
-require_once dirname(__DIR__) . '/models/AuditLogModel.php';
-
-session_start();
-header('Content-Type: application/json');
-
-// Check authentication
-if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-    http_response_code(401);
-    echo json_encode(['success' => false, 'error' => 'Not authenticated']);
-    exit;
-}
-
-// Check admin status - audit log viewing is admin-only
-$isAdmin = $_SESSION['user']['is_admin'] ?? false;
-if (!$isAdmin) {
-    http_response_code(403);
-    echo json_encode(['success' => false, 'error' => 'Admin access required']);
-    exit;
-}
-
-// Create database connection
-$conn = new mysqli(
-    $GLOBALS['config']['DB_HOST'],
-    $GLOBALS['config']['DB_USER'],
-    $GLOBALS['config']['DB_PASS'],
-    $GLOBALS['config']['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    http_response_code(500);
-    echo json_encode(['success' => false, 'error' => 'Database connection failed']);
-    exit;
-}
-
-$auditLogModel = new AuditLogModel($conn);
-
-// GET - Fetch filtered audit logs or export to CSV
-if ($_SERVER['REQUEST_METHOD'] === 'GET') {
-    // Check for CSV export request
-    if (isset($_GET['export']) && $_GET['export'] === 'csv') {
-        // Build filters
-        $filters = [];
-        if (isset($_GET['action_type'])) $filters['action_type'] = $_GET['action_type'];
-        if (isset($_GET['entity_type'])) $filters['entity_type'] = $_GET['entity_type'];
-        if (isset($_GET['user_id'])) $filters['user_id'] = $_GET['user_id'];
-        if (isset($_GET['entity_id'])) $filters['entity_id'] = $_GET['entity_id'];
-        if (isset($_GET['date_from'])) $filters['date_from'] = $_GET['date_from'];
-        if (isset($_GET['date_to'])) $filters['date_to'] = $_GET['date_to'];
-        if (isset($_GET['ip_address'])) $filters['ip_address'] = $_GET['ip_address'];
-
-        // Get all matching logs (no limit for CSV export)
-        $result = $auditLogModel->getFilteredLogs($filters, 10000, 0);
-        $logs = $result['logs'];
-
-        // Set CSV headers
-        header('Content-Type: text/csv');
-        header('Content-Disposition: attachment; filename="audit_log_' . date('Y-m-d_His') . '.csv"');
-
-        // Output CSV
-        $output = fopen('php://output', 'w');
-
-        // Write CSV header
-        fputcsv($output, ['Log ID', 'Timestamp', 'User', 'Action', 'Entity Type', 'Entity ID', 'IP Address', 'Details']);
-
-        // Write data rows
-        foreach ($logs as $log) {
-            $details = '';
-            if (is_array($log['details'])) {
-                $details = json_encode($log['details']);
-            }
-
-            fputcsv($output, [
-                $log['log_id'],
-                $log['created_at'],
-                $log['display_name'] ?? $log['username'] ?? 'N/A',
-                $log['action_type'],
-                $log['entity_type'],
-                $log['entity_id'] ?? 'N/A',
-                $log['ip_address'] ?? 'N/A',
-                $details
-            ]);
-        }
-
-        fclose($output);
-        $conn->close();
-        exit;
-    }
-
-    // Normal JSON response for filtered logs
-    try {
-        // Get pagination parameters
-        $page = isset($_GET['page']) ? (int)$_GET['page'] : 1;
-        $limit = isset($_GET['limit']) ? (int)$_GET['limit'] : 50;
-        $offset = ($page - 1) * $limit;
-
-        // Build filters
-        $filters = [];
-        if (isset($_GET['action_type'])) $filters['action_type'] = $_GET['action_type'];
-        if (isset($_GET['entity_type'])) $filters['entity_type'] = $_GET['entity_type'];
-        if (isset($_GET['user_id'])) $filters['user_id'] = $_GET['user_id'];
-        if (isset($_GET['entity_id'])) $filters['entity_id'] = $_GET['entity_id'];
-        if (isset($_GET['date_from'])) $filters['date_from'] = $_GET['date_from'];
-        if (isset($_GET['date_to'])) $filters['date_to'] = $_GET['date_to'];
-        if (isset($_GET['ip_address'])) $filters['ip_address'] = $_GET['ip_address'];
-
-        // Get filtered logs
-        $result = $auditLogModel->getFilteredLogs($filters, $limit, $offset);
-
-        echo json_encode([
-            'success' => true,
-            'logs' => $result['logs'],
-            'total' => $result['total'],
-            'pages' => $result['pages'],
-            'current_page' => $page
-        ]);
-    } catch (Exception $e) {
-        http_response_code(500);
-        echo json_encode(['success' => false, 'error' => 'Failed to fetch audit logs']);
-    }
-    $conn->close();
-    exit;
-}
-
-// Method not allowed
-http_response_code(405);
-echo json_encode(['success' => false, 'error' => 'Method not allowed']);
-$conn->close();
-?>

api/bulk_operation.php

@@ -1,85 +0,0 @@
-<?php
-session_start();
-require_once dirname(__DIR__) . '/config/config.php';
-require_once dirname(__DIR__) . '/models/BulkOperationsModel.php';
-require_once dirname(__DIR__) . '/models/TicketModel.php';
-require_once dirname(__DIR__) . '/models/AuditLogModel.php';
-
-header('Content-Type: application/json');
-
-// Check authentication
-if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-    echo json_encode(['success' => false, 'error' => 'Not authenticated']);
-    exit;
-}
-
-// Check admin status - bulk operations are admin-only
-$isAdmin = $_SESSION['user']['is_admin'] ?? false;
-if (!$isAdmin) {
-    echo json_encode(['success' => false, 'error' => 'Admin access required']);
-    exit;
-}
-
-// Get request data
-$data = json_decode(file_get_contents('php://input'), true);
-$operationType = $data['operation_type'] ?? null;
-$ticketIds = $data['ticket_ids'] ?? [];
-$parameters = $data['parameters'] ?? null;
-
-// Validate input
-if (!$operationType || empty($ticketIds)) {
-    echo json_encode(['success' => false, 'error' => 'Operation type and ticket IDs required']);
-    exit;
-}
-
-// Validate ticket IDs are integers
-foreach ($ticketIds as $ticketId) {
-    if (!is_numeric($ticketId)) {
-        echo json_encode(['success' => false, 'error' => 'Invalid ticket ID format']);
-        exit;
-    }
-}
-
-// Create database connection
-$conn = new mysqli(
-    $GLOBALS['config']['DB_HOST'],
-    $GLOBALS['config']['DB_USER'],
-    $GLOBALS['config']['DB_PASS'],
-    $GLOBALS['config']['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    echo json_encode(['success' => false, 'error' => 'Database connection failed']);
-    exit;
-}
-
-$bulkOpsModel = new BulkOperationsModel($conn);
-
-// Create bulk operation record
-$operationId = $bulkOpsModel->createBulkOperation($operationType, $ticketIds, $_SESSION['user']['user_id'], $parameters);
-
-if (!$operationId) {
-    $conn->close();
-    echo json_encode(['success' => false, 'error' => 'Failed to create bulk operation']);
-    exit;
-}
-
-// Process the bulk operation
-$result = $bulkOpsModel->processBulkOperation($operationId);
-
-$conn->close();
-
-if (isset($result['error'])) {
-    echo json_encode([
-        'success' => false,
-        'error' => $result['error']
-    ]);
-} else {
-    echo json_encode([
-        'success' => true,
-        'operation_id' => $operationId,
-        'processed' => $result['processed'],
-        'failed' => $result['failed'],
-        'message' => "Bulk operation completed: {$result['processed']} succeeded, {$result['failed']} failed"
-    ]);
-}

api/get_template.php

@@ -1,45 +0,0 @@
-<?php
-session_start();
-require_once dirname(__DIR__) . '/config/config.php';
-require_once dirname(__DIR__) . '/models/TemplateModel.php';
-
-header('Content-Type: application/json');
-
-// Check authentication
-if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-    echo json_encode(['success' => false, 'error' => 'Not authenticated']);
-    exit;
-}
-
-// Get template ID from query parameter
-$templateId = $_GET['template_id'] ?? null;
-
-if (!$templateId) {
-    echo json_encode(['success' => false, 'error' => 'Template ID required']);
-    exit;
-}
-
-// Create database connection
-$conn = new mysqli(
-    $GLOBALS['config']['DB_HOST'],
-    $GLOBALS['config']['DB_USER'],
-    $GLOBALS['config']['DB_PASS'],
-    $GLOBALS['config']['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    echo json_encode(['success' => false, 'error' => 'Database connection failed']);
-    exit;
-}
-
-// Get template
-$templateModel = new TemplateModel($conn);
-$template = $templateModel->getTemplateById($templateId);
-
-$conn->close();
-
-if ($template) {
-    echo json_encode(['success' => true, 'template' => $template]);
-} else {
-    echo json_encode(['success' => false, 'error' => 'Template not found']);
-}

api/get_users.php

@@ -1,33 +0,0 @@
-<?php
-session_start();
-require_once dirname(__DIR__) . '/config/config.php';
-require_once dirname(__DIR__) . '/models/UserModel.php';
-
-header('Content-Type: application/json');
-
-// Check authentication
-if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-    echo json_encode(['success' => false, 'error' => 'Not authenticated']);
-    exit;
-}
-
-// Create database connection
-$conn = new mysqli(
-    $GLOBALS['config']['DB_HOST'],
-    $GLOBALS['config']['DB_USER'],
-    $GLOBALS['config']['DB_PASS'],
-    $GLOBALS['config']['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    echo json_encode(['success' => false, 'error' => 'Database connection failed']);
-    exit;
-}
-
-// Get all users
-$userModel = new UserModel($conn);
-$users = $userModel->getAllUsers();
-
-$conn->close();
-
-echo json_encode(['success' => true, 'users' => $users]);

api/saved_filters.php

@@ -1,179 +0,0 @@
-<?php
-/**
- * Saved Filters API Endpoint
- * Handles GET (fetch filters), POST (create filter), PUT (update filter), DELETE (delete filter)
- */
-
-require_once dirname(__DIR__) . '/config/config.php';
-require_once dirname(__DIR__) . '/models/SavedFiltersModel.php';
-
-session_start();
-header('Content-Type: application/json');
-
-// Check authentication
-if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-    http_response_code(401);
-    echo json_encode(['success' => false, 'error' => 'Not authenticated']);
-    exit;
-}
-
-$userId = $_SESSION['user']['user_id'];
-
-// Create database connection
-$conn = new mysqli(
-    $GLOBALS['config']['DB_HOST'],
-    $GLOBALS['config']['DB_USER'],
-    $GLOBALS['config']['DB_PASS'],
-    $GLOBALS['config']['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    http_response_code(500);
-    echo json_encode(['success' => false, 'error' => 'Database connection failed']);
-    exit;
-}
-
-$filtersModel = new SavedFiltersModel($conn);
-
-// GET - Fetch all saved filters or a specific filter
-if ($_SERVER['REQUEST_METHOD'] === 'GET') {
-    try {
-        if (isset($_GET['filter_id'])) {
-            $filterId = (int)$_GET['filter_id'];
-            $filter = $filtersModel->getFilter($filterId, $userId);
-
-            if ($filter) {
-                echo json_encode(['success' => true, 'filter' => $filter]);
-            } else {
-                http_response_code(404);
-                echo json_encode(['success' => false, 'error' => 'Filter not found']);
-            }
-        } else if (isset($_GET['default'])) {
-            // Get default filter
-            $filter = $filtersModel->getDefaultFilter($userId);
-            echo json_encode(['success' => true, 'filter' => $filter]);
-        } else {
-            // Get all filters
-            $filters = $filtersModel->getUserFilters($userId);
-            echo json_encode(['success' => true, 'filters' => $filters]);
-        }
-    } catch (Exception $e) {
-        http_response_code(500);
-        echo json_encode(['success' => false, 'error' => 'Failed to fetch filters']);
-    }
-    $conn->close();
-    exit;
-}
-
-// POST - Create a new saved filter
-if ($_SERVER['REQUEST_METHOD'] === 'POST') {
-    $data = json_decode(file_get_contents('php://input'), true);
-
-    if (!isset($data['filter_name']) || !isset($data['filter_criteria'])) {
-        http_response_code(400);
-        echo json_encode(['success' => false, 'error' => 'Missing filter_name or filter_criteria']);
-        $conn->close();
-        exit;
-    }
-
-    $filterName = trim($data['filter_name']);
-    $filterCriteria = $data['filter_criteria'];
-    $isDefault = $data['is_default'] ?? false;
-
-    // Validate filter name
-    if (empty($filterName) || strlen($filterName) > 100) {
-        http_response_code(400);
-        echo json_encode(['success' => false, 'error' => 'Invalid filter name']);
-        $conn->close();
-        exit;
-    }
-
-    try {
-        $result = $filtersModel->saveFilter($userId, $filterName, $filterCriteria, $isDefault);
-        echo json_encode($result);
-    } catch (Exception $e) {
-        http_response_code(500);
-        echo json_encode(['success' => false, 'error' => 'Failed to save filter']);
-    }
-    $conn->close();
-    exit;
-}
-
-// PUT - Update an existing filter
-if ($_SERVER['REQUEST_METHOD'] === 'PUT') {
-    $data = json_decode(file_get_contents('php://input'), true);
-
-    if (!isset($data['filter_id'])) {
-        http_response_code(400);
-        echo json_encode(['success' => false, 'error' => 'Missing filter_id']);
-        $conn->close();
-        exit;
-    }
-
-    $filterId = (int)$data['filter_id'];
-
-    // Handle setting default filter
-    if (isset($data['set_default']) && $data['set_default'] === true) {
-        try {
-            $result = $filtersModel->setDefaultFilter($filterId, $userId);
-            echo json_encode($result);
-        } catch (Exception $e) {
-            http_response_code(500);
-            echo json_encode(['success' => false, 'error' => 'Failed to set default filter']);
-        }
-        $conn->close();
-        exit;
-    }
-
-    // Handle full filter update
-    if (!isset($data['filter_name']) || !isset($data['filter_criteria'])) {
-        http_response_code(400);
-        echo json_encode(['success' => false, 'error' => 'Missing filter_name or filter_criteria']);
-        $conn->close();
-        exit;
-    }
-
-    $filterName = trim($data['filter_name']);
-    $filterCriteria = $data['filter_criteria'];
-    $isDefault = $data['is_default'] ?? false;
-
-    try {
-        $result = $filtersModel->updateFilter($filterId, $userId, $filterName, $filterCriteria, $isDefault);
-        echo json_encode($result);
-    } catch (Exception $e) {
-        http_response_code(500);
-        echo json_encode(['success' => false, 'error' => 'Failed to update filter']);
-    }
-    $conn->close();
-    exit;
-}
-
-// DELETE - Delete a saved filter
-if ($_SERVER['REQUEST_METHOD'] === 'DELETE') {
-    $data = json_decode(file_get_contents('php://input'), true);
-
-    if (!isset($data['filter_id'])) {
-        http_response_code(400);
-        echo json_encode(['success' => false, 'error' => 'Missing filter_id']);
-        $conn->close();
-        exit;
-    }
-
-    $filterId = (int)$data['filter_id'];
-
-    try {
-        $result = $filtersModel->deleteFilter($filterId, $userId);
-        echo json_encode($result);
-    } catch (Exception $e) {
-        http_response_code(500);
-        echo json_encode(['success' => false, 'error' => 'Failed to delete filter']);
-    }
-    $conn->close();
-    exit;
-}
-
-// Method not allowed
-http_response_code(405);
-echo json_encode(['success' => false, 'error' => 'Method not allowed']);
-$conn->close();
-?>

api/update_ticket.php

@@ -28,14 +28,7 @@ try {
         foreach ($lines as $line) {
             if (strpos($line, '=') !== false && strpos($line, '#') !== 0) {
                 list($key, $value) = explode('=', $line, 2);
-                $key = trim($key);
+                $envVars[trim($key)] = trim($value);
-                $value = trim($value);
-                // Remove surrounding quotes if present
-                if ((substr($value, 0, 1) === '"' && substr($value, -1) === '"') ||
-                    (substr($value, 0, 1) === "'" && substr($value, -1) === "'")) {
-                    $value = substr($value, 1, -1);
-                }
-                $envVars[$key] = $value;
             }
         }
         debug_log("Environment variables loaded");
@@ -44,44 +37,22 @@ try {
     // Load models directly with absolute paths
     $ticketModelPath = dirname(__DIR__) . '/models/TicketModel.php';
     $commentModelPath = dirname(__DIR__) . '/models/CommentModel.php';
-    $auditLogModelPath = dirname(__DIR__) . '/models/AuditLogModel.php';
-    $workflowModelPath = dirname(__DIR__) . '/models/WorkflowModel.php';
     
     debug_log("Loading models from: $ticketModelPath and $commentModelPath");
     require_once $ticketModelPath;
     require_once $commentModelPath;
-    require_once $auditLogModelPath;
-    require_once $workflowModelPath;
     debug_log("Models loaded successfully");
     
-    // Check authentication via session
-    session_start();
-    if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-        throw new Exception("Authentication required");
-    }
-    $currentUser = $_SESSION['user'];
-    $userId = $currentUser['user_id'];
-    $isAdmin = $currentUser['is_admin'] ?? false;
-    debug_log("User authenticated: " . $currentUser['username'] . " (admin: " . ($isAdmin ? 'yes' : 'no') . ")");
-
     // Updated controller class that handles partial updates
     class ApiTicketController {
         private $ticketModel;
         private $commentModel;
-        private $auditLog;
-        private $workflowModel;
         private $envVars;
-        private $userId;
-        private $isAdmin;
         
-        public function __construct($conn, $envVars = [], $userId = null, $isAdmin = false) {
+        public function __construct($conn, $envVars = []) {
             $this->ticketModel = new TicketModel($conn);
             $this->commentModel = new CommentModel($conn);
-            $this->auditLog = new AuditLogModel($conn);
-            $this->workflowModel = new WorkflowModel($conn);
             $this->envVars = $envVars;
-            $this->userId = $userId;
-            $this->isAdmin = $isAdmin;
         }
         
         public function update($id, $data) {
@@ -127,37 +98,25 @@ try {
                 ];
             }
             
-            // Validate status transition using workflow model
+            // Validate status
-            if ($currentTicket['status'] !== $updateData['status']) {
+            $validStatuses = ['Open', 'Closed', 'In Progress', 'Pending'];
-                $allowed = $this->workflowModel->isTransitionAllowed(
+            if (!in_array($updateData['status'], $validStatuses)) {
-                    $currentTicket['status'],
+                return [
-                    $updateData['status'],
+                    'success' => false,
-                    $this->isAdmin
+                    'error' => 'Invalid status value'
-                );
+                ];
-
-                if (!$allowed) {
-                    return [
-                        'success' => false,
-                        'error' => 'Status transition not allowed: ' . $currentTicket['status'] . ' → ' . $updateData['status']
-                    ];
-                }
             }
             
             debug_log("Validation passed, calling ticketModel->updateTicket");
             
-            // Update ticket with user tracking
+            // Update ticket
-            $result = $this->ticketModel->updateTicket($updateData, $this->userId);
+            $result = $this->ticketModel->updateTicket($updateData);
             
             debug_log("TicketModel->updateTicket returned: " . ($result ? 'true' : 'false'));
             
             if ($result) {
-                // Log ticket update to audit log
+                // Send Discord webhook notification
-                if ($this->userId) {
+                $this->sendDiscordWebhook($id, $currentTicket, $updateData, $data);
-                    $this->auditLog->logTicketUpdate($this->userId, $id, $data);
-                }
-
-                // Discord webhook disabled for updates - only send for new tickets
-                // $this->sendDiscordWebhook($id, $currentTicket, $updateData, $data);
                 
                 return [
                     'success' => true,
@@ -300,7 +259,7 @@ try {
     
     // Initialize controller
     debug_log("Initializing controller");
-    $controller = new ApiTicketController($conn, $envVars, $userId, $isAdmin);
+    $controller = new ApiTicketController($conn, $envVars);
     debug_log("Controller initialized");
     
     // Update ticket

api/user_preferences.php

@@ -1,125 +0,0 @@
-<?php
-/**
- * User Preferences API Endpoint
- * Handles GET (fetch preferences) and POST (update preference)
- */
-
-require_once dirname(__DIR__) . '/config/config.php';
-require_once dirname(__DIR__) . '/models/UserPreferencesModel.php';
-
-session_start();
-header('Content-Type: application/json');
-
-// Check authentication
-if (!isset($_SESSION['user']) || !isset($_SESSION['user']['user_id'])) {
-    http_response_code(401);
-    echo json_encode(['success' => false, 'error' => 'Not authenticated']);
-    exit;
-}
-
-$userId = $_SESSION['user']['user_id'];
-
-// Create database connection
-$conn = new mysqli(
-    $GLOBALS['config']['DB_HOST'],
-    $GLOBALS['config']['DB_USER'],
-    $GLOBALS['config']['DB_PASS'],
-    $GLOBALS['config']['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    http_response_code(500);
-    echo json_encode(['success' => false, 'error' => 'Database connection failed']);
-    exit;
-}
-
-$prefsModel = new UserPreferencesModel($conn);
-
-// GET - Fetch all preferences for user
-if ($_SERVER['REQUEST_METHOD'] === 'GET') {
-    try {
-        $prefs = $prefsModel->getUserPreferences($userId);
-        echo json_encode(['success' => true, 'preferences' => $prefs]);
-    } catch (Exception $e) {
-        http_response_code(500);
-        echo json_encode(['success' => false, 'error' => 'Failed to fetch preferences']);
-    }
-    $conn->close();
-    exit;
-}
-
-// POST - Update a preference
-if ($_SERVER['REQUEST_METHOD'] === 'POST') {
-    $data = json_decode(file_get_contents('php://input'), true);
-
-    if (!isset($data['key']) || !isset($data['value'])) {
-        http_response_code(400);
-        echo json_encode(['success' => false, 'error' => 'Missing key or value']);
-        $conn->close();
-        exit;
-    }
-
-    $key = trim($data['key']);
-    $value = $data['value'];
-
-    // Validate preference key (whitelist)
-    $validKeys = [
-        'rows_per_page',
-        'default_status_filters',
-        'table_density',
-        'notifications_enabled',
-        'sound_effects',
-        'toast_duration'
-    ];
-
-    if (!in_array($key, $validKeys)) {
-        http_response_code(400);
-        echo json_encode(['success' => false, 'error' => 'Invalid preference key']);
-        $conn->close();
-        exit;
-    }
-
-    try {
-        $success = $prefsModel->setPreference($userId, $key, $value);
-
-        // Also update cookie for rows_per_page for backwards compatibility
-        if ($key === 'rows_per_page') {
-            setcookie('ticketsPerPage', $value, time() + (86400 * 365), '/');
-        }
-
-        echo json_encode(['success' => $success]);
-    } catch (Exception $e) {
-        http_response_code(500);
-        echo json_encode(['success' => false, 'error' => 'Failed to save preference']);
-    }
-    $conn->close();
-    exit;
-}
-
-// DELETE - Delete a preference (optional endpoint)
-if ($_SERVER['REQUEST_METHOD'] === 'DELETE') {
-    $data = json_decode(file_get_contents('php://input'), true);
-
-    if (!isset($data['key'])) {
-        http_response_code(400);
-        echo json_encode(['success' => false, 'error' => 'Missing key']);
-        $conn->close();
-        exit;
-    }
-
-    try {
-        $success = $prefsModel->deletePreference($userId, $data['key']);
-        echo json_encode(['success' => $success]);
-    } catch (Exception $e) {
-        http_response_code(500);
-        echo json_encode(['success' => false, 'error' => 'Failed to delete preference']);
-    }
-    $conn->close();
-    exit;
-}
-
-// Method not allowed
-http_response_code(405);
-echo json_encode(['success' => false, 'error' => 'Method not allowed']);
-$conn->close();
-?>

assets/js/advanced-search.js

@@ -1,361 +0,0 @@
-/**
- * Advanced Search Functionality
- * Handles complex search queries with date ranges, user filters, and multiple criteria
- */
-
-// Open advanced search modal
-function openAdvancedSearch() {
-    const modal = document.getElementById('advancedSearchModal');
-    if (modal) {
-        modal.style.display = 'flex';
-        document.body.classList.add('modal-open');
-        loadUsersForSearch();
-        populateCurrentFilters();
-        loadSavedFilters();
-    }
-}
-
-// Close advanced search modal
-function closeAdvancedSearch() {
-    const modal = document.getElementById('advancedSearchModal');
-    if (modal) {
-        modal.style.display = 'none';
-        document.body.classList.remove('modal-open');
-    }
-}
-
-// Close modal when clicking on backdrop
-function closeOnAdvancedSearchBackdropClick(event) {
-    const modal = document.getElementById('advancedSearchModal');
-    if (event.target === modal) {
-        closeAdvancedSearch();
-    }
-}
-
-// Load users for dropdown
-async function loadUsersForSearch() {
-    try {
-        const response = await fetch('/api/get_users.php');
-        const data = await response.json();
-
-        if (data.success && data.users) {
-            const createdBySelect = document.getElementById('adv-created-by');
-            const assignedToSelect = document.getElementById('adv-assigned-to');
-
-            // Clear existing options (except first default option)
-            while (createdBySelect.options.length > 1) {
-                createdBySelect.remove(1);
-            }
-            while (assignedToSelect.options.length > 2) { // Keep "Any" and "Unassigned"
-                assignedToSelect.remove(2);
-            }
-
-            // Add users to both dropdowns
-            data.users.forEach(user => {
-                const displayName = user.display_name || user.username;
-
-                const option1 = document.createElement('option');
-                option1.value = user.user_id;
-                option1.textContent = displayName;
-                createdBySelect.appendChild(option1);
-
-                const option2 = document.createElement('option');
-                option2.value = user.user_id;
-                option2.textContent = displayName;
-                assignedToSelect.appendChild(option2);
-            });
-        }
-    } catch (error) {
-        console.error('Error loading users:', error);
-    }
-}
-
-// Populate form with current URL parameters
-function populateCurrentFilters() {
-    const urlParams = new URLSearchParams(window.location.search);
-
-    // Search text
-    if (urlParams.has('search')) {
-        document.getElementById('adv-search-text').value = urlParams.get('search');
-    }
-
-    // Status
-    if (urlParams.has('status')) {
-        const statuses = urlParams.get('status').split(',');
-        const statusSelect = document.getElementById('adv-status');
-        Array.from(statusSelect.options).forEach(option => {
-            option.selected = statuses.includes(option.value);
-        });
-    }
-}
-
-// Perform advanced search
-function performAdvancedSearch(event) {
-    event.preventDefault();
-
-    const params = new URLSearchParams();
-
-    // Search text
-    const searchText = document.getElementById('adv-search-text').value.trim();
-    if (searchText) {
-        params.set('search', searchText);
-    }
-
-    // Date ranges
-    const createdFrom = document.getElementById('adv-created-from').value;
-    const createdTo = document.getElementById('adv-created-to').value;
-    const updatedFrom = document.getElementById('adv-updated-from').value;
-    const updatedTo = document.getElementById('adv-updated-to').value;
-
-    if (createdFrom) params.set('created_from', createdFrom);
-    if (createdTo) params.set('created_to', createdTo);
-    if (updatedFrom) params.set('updated_from', updatedFrom);
-    if (updatedTo) params.set('updated_to', updatedTo);
-
-    // Status (multi-select)
-    const statusSelect = document.getElementById('adv-status');
-    const selectedStatuses = Array.from(statusSelect.selectedOptions).map(opt => opt.value);
-    if (selectedStatuses.length > 0) {
-        params.set('status', selectedStatuses.join(','));
-    }
-
-    // Priority range
-    const priorityMin = document.getElementById('adv-priority-min').value;
-    const priorityMax = document.getElementById('adv-priority-max').value;
-    if (priorityMin) params.set('priority_min', priorityMin);
-    if (priorityMax) params.set('priority_max', priorityMax);
-
-    // Users
-    const createdBy = document.getElementById('adv-created-by').value;
-    const assignedTo = document.getElementById('adv-assigned-to').value;
-    if (createdBy) params.set('created_by', createdBy);
-    if (assignedTo) params.set('assigned_to', assignedTo);
-
-    // Redirect to dashboard with params
-    window.location.href = '/?' + params.toString();
-}
-
-// Reset advanced search form
-function resetAdvancedSearch() {
-    document.getElementById('advancedSearchForm').reset();
-
-    // Unselect all multi-select options
-    const statusSelect = document.getElementById('adv-status');
-    Array.from(statusSelect.options).forEach(option => {
-        option.selected = false;
-    });
-}
-
-// Save current search as a filter
-async function saveCurrentFilter() {
-    const filterName = prompt('Enter a name for this filter:');
-    if (!filterName || filterName.trim() === '') return;
-
-    const filterCriteria = getCurrentFilterCriteria();
-
-    try {
-        const response = await fetch('/api/saved_filters.php', {
-            method: 'POST',
-            headers: { 'Content-Type': 'application/json' },
-            body: JSON.stringify({
-                filter_name: filterName.trim(),
-                filter_criteria: filterCriteria
-            })
-        });
-
-        const result = await response.json();
-
-        if (result.success) {
-            if (typeof toast !== 'undefined') {
-                toast.success(`Filter "${filterName}" saved successfully!`);
-            }
-            loadSavedFilters();
-        } else {
-            if (typeof toast !== 'undefined') {
-                toast.error('Failed to save filter: ' + (result.error || 'Unknown error'));
-            }
-        }
-    } catch (error) {
-        console.error('Error saving filter:', error);
-        if (typeof toast !== 'undefined') {
-            toast.error('Error saving filter');
-        }
-    }
-}
-
-// Get current filter criteria from form
-function getCurrentFilterCriteria() {
-    const criteria = {};
-
-    const searchText = document.getElementById('adv-search-text').value.trim();
-    if (searchText) criteria.search = searchText;
-
-    const createdFrom = document.getElementById('adv-created-from').value;
-    if (createdFrom) criteria.created_from = createdFrom;
-
-    const createdTo = document.getElementById('adv-created-to').value;
-    if (createdTo) criteria.created_to = createdTo;
-
-    const updatedFrom = document.getElementById('adv-updated-from').value;
-    if (updatedFrom) criteria.updated_from = updatedFrom;
-
-    const updatedTo = document.getElementById('adv-updated-to').value;
-    if (updatedTo) criteria.updated_to = updatedTo;
-
-    const statusSelect = document.getElementById('adv-status');
-    const selectedStatuses = Array.from(statusSelect.selectedOptions).map(opt => opt.value);
-    if (selectedStatuses.length > 0) criteria.status = selectedStatuses.join(',');
-
-    const priorityMin = document.getElementById('adv-priority-min').value;
-    if (priorityMin) criteria.priority_min = priorityMin;
-
-    const priorityMax = document.getElementById('adv-priority-max').value;
-    if (priorityMax) criteria.priority_max = priorityMax;
-
-    const createdBy = document.getElementById('adv-created-by').value;
-    if (createdBy) criteria.created_by = createdBy;
-
-    const assignedTo = document.getElementById('adv-assigned-to').value;
-    if (assignedTo) criteria.assigned_to = assignedTo;
-
-    return criteria;
-}
-
-// Load saved filters
-async function loadSavedFilters() {
-    try {
-        const response = await fetch('/api/saved_filters.php');
-        const data = await response.json();
-
-        if (data.success && data.filters) {
-            populateSavedFiltersDropdown(data.filters);
-        }
-    } catch (error) {
-        console.error('Error loading saved filters:', error);
-    }
-}
-
-// Populate saved filters dropdown
-function populateSavedFiltersDropdown(filters) {
-    const dropdown = document.getElementById('saved-filters-select');
-    if (!dropdown) return;
-
-    // Clear existing options except the first (placeholder)
-    while (dropdown.options.length > 1) {
-        dropdown.remove(1);
-    }
-
-    // Add saved filters
-    filters.forEach(filter => {
-        const option = document.createElement('option');
-        option.value = filter.filter_id;
-        option.textContent = filter.filter_name + (filter.is_default ? ' ⭐' : '');
-        option.dataset.criteria = JSON.stringify(filter.filter_criteria);
-        dropdown.appendChild(option);
-    });
-}
-
-// Load a saved filter
-function loadSavedFilter() {
-    const dropdown = document.getElementById('saved-filters-select');
-    const selectedOption = dropdown.options[dropdown.selectedIndex];
-
-    if (!selectedOption || !selectedOption.dataset.criteria) return;
-
-    try {
-        const criteria = JSON.parse(selectedOption.dataset.criteria);
-        applySavedFilterCriteria(criteria);
-    } catch (error) {
-        console.error('Error loading filter:', error);
-    }
-}
-
-// Apply saved filter criteria to form
-function applySavedFilterCriteria(criteria) {
-    // Search text
-    document.getElementById('adv-search-text').value = criteria.search || '';
-
-    // Date ranges
-    document.getElementById('adv-created-from').value = criteria.created_from || '';
-    document.getElementById('adv-created-to').value = criteria.created_to || '';
-    document.getElementById('adv-updated-from').value = criteria.updated_from || '';
-    document.getElementById('adv-updated-to').value = criteria.updated_to || '';
-
-    // Status
-    const statusSelect = document.getElementById('adv-status');
-    const statuses = criteria.status ? criteria.status.split(',') : [];
-    Array.from(statusSelect.options).forEach(option => {
-        option.selected = statuses.includes(option.value);
-    });
-
-    // Priority
-    document.getElementById('adv-priority-min').value = criteria.priority_min || '';
-    document.getElementById('adv-priority-max').value = criteria.priority_max || '';
-
-    // Users
-    document.getElementById('adv-created-by').value = criteria.created_by || '';
-    document.getElementById('adv-assigned-to').value = criteria.assigned_to || '';
-}
-
-// Delete saved filter
-async function deleteSavedFilter() {
-    const dropdown = document.getElementById('saved-filters-select');
-    const selectedOption = dropdown.options[dropdown.selectedIndex];
-
-    if (!selectedOption || selectedOption.value === '') {
-        if (typeof toast !== 'undefined') {
-            toast.error('Please select a filter to delete');
-        }
-        return;
-    }
-
-    const filterId = selectedOption.value;
-    const filterName = selectedOption.textContent;
-
-    if (!confirm(`Are you sure you want to delete the filter "${filterName}"?`)) {
-        return;
-    }
-
-    try {
-        const response = await fetch('/api/saved_filters.php', {
-            method: 'DELETE',
-            headers: { 'Content-Type': 'application/json' },
-            body: JSON.stringify({ filter_id: filterId })
-        });
-
-        const result = await response.json();
-
-        if (result.success) {
-            if (typeof toast !== 'undefined') {
-                toast.success('Filter deleted successfully');
-            }
-            loadSavedFilters();
-            resetAdvancedSearch();
-        } else {
-            if (typeof toast !== 'undefined') {
-                toast.error('Failed to delete filter');
-            }
-        }
-    } catch (error) {
-        console.error('Error deleting filter:', error);
-        if (typeof toast !== 'undefined') {
-            toast.error('Error deleting filter');
-        }
-    }
-}
-
-// Keyboard shortcut (Ctrl+Shift+F)
-document.addEventListener('keydown', (e) => {
-    if (e.ctrlKey && e.shiftKey && e.key === 'F') {
-        e.preventDefault();
-        openAdvancedSearch();
-    }
-
-    // ESC to close
-    if (e.key === 'Escape') {
-        const modal = document.getElementById('advancedSearchModal');
-        if (modal && modal.style.display === 'flex') {
-            closeAdvancedSearch();
-        }
-    }
-});

assets/js/ascii-banner.js

@@ -1,197 +0,0 @@
-/**
- * ASCII Art Banners for Tinker Tickets - Terminal Edition
- *
- * This file contains ASCII art banners and rendering functions
- * for the retro terminal aesthetic redesign.
- */
-
-// ASCII Art Banner Definitions
-const ASCII_BANNERS = {
-    // Main large banner for desktop
-    main: `
-╔══════════════════════════════════════════════════════════════════════════╗
-║                                                                          ║
-║  ████████╗██╗███╗   ██╗██╗  ██╗███████╗██████╗                          ║
-║  ╚══██╔══╝██║████╗  ██║██║ ██╔╝██╔════╝██╔══██╗                         ║
-║     ██║   ██║██╔██╗ ██║█████╔╝ █████╗  ██████╔╝                         ║
-║     ██║   ██║██║╚██╗██║██╔═██╗ ██╔══╝  ██╔══██╗                         ║
-║     ██║   ██║██║ ╚████║██║  ██╗███████╗██║  ██║                         ║
-║     ╚═╝   ╚═╝╚═╝  ╚═══╝╚═╝  ╚═╝╚══════╝╚═╝  ╚═╝                         ║
-║                                                                          ║
-║  ████████╗██╗ ██████╗██╗  ██╗███████╗████████╗███████╗                  ║
-║  ╚══██╔══╝██║██╔════╝██║ ██╔╝██╔════╝╚══██╔══╝██╔════╝                  ║
-║     ██║   ██║██║     █████╔╝ █████╗     ██║   ███████╗                  ║
-║     ██║   ██║██║     ██╔═██╗ ██╔══╝     ██║   ╚════██║                  ║
-║     ██║   ██║╚██████╗██║  ██╗███████╗   ██║   ███████║                  ║
-║     ╚═╝   ╚═╝ ╚═════╝╚═╝  ╚═╝╚══════╝   ╚═╝   ╚══════╝                  ║
-║                                                                          ║
-║              >> RETRO TERMINAL TICKETING SYSTEM v1.0 <<                 ║
-║                                                                          ║
-╚══════════════════════════════════════════════════════════════════════════╝
-`,
-
-    // Compact version for smaller screens
-    compact: `
-┌──────────────────────────────────────────────────────────┐
-│  ▀█▀ █ █▄ █ █▄▀ █▀▀ █▀█   ▀█▀ █ █▀▀ █▄▀ █▀▀ ▀█▀ █▀      │
-│   █  █ █ ▀█ █ █ ██▄ █▀▄    █  █ █▄▄ █ █ ██▄  █  ▄█      │
-│            Terminal Ticketing System v1.0                │
-└──────────────────────────────────────────────────────────┘
-`,
-
-    // Minimal version for mobile
-    minimal: `
-    ╔════════════════════════════╗
-    ║   TINKER TICKETS v1.0     ║
-    ╚════════════════════════════╝
-`
-};
-
-/**
- * Renders ASCII banner with optional typewriter effect
- *
- * @param {string} bannerId - ID of banner to render ('main', 'compact', or 'minimal')
- * @param {string} containerSelector - CSS selector for container element
- * @param {number} speed - Speed of typewriter effect in milliseconds (0 = instant)
- * @param {boolean} addGlow - Whether to add text glow effect
- */
-function renderASCIIBanner(bannerId, containerSelector, speed = 5, addGlow = true) {
-    const banner = ASCII_BANNERS[bannerId];
-    const container = document.querySelector(containerSelector);
-
-    if (!container || !banner) {
-        console.error('ASCII Banner: Container or banner not found', { bannerId, containerSelector });
-        return;
-    }
-
-    // Create pre element for ASCII art
-    const pre = document.createElement('pre');
-    pre.className = 'ascii-banner';
-    pre.style.margin = '0';
-    pre.style.fontFamily = 'var(--font-mono)';
-    pre.style.color = 'var(--terminal-green)';
-
-    if (addGlow) {
-        pre.style.textShadow = 'var(--glow-green)';
-    }
-
-    pre.style.fontSize = getBannerFontSize(bannerId);
-    pre.style.lineHeight = '1.2';
-    pre.style.whiteSpace = 'pre';
-    pre.style.overflow = 'visible';
-    pre.style.textAlign = 'center';
-
-    container.appendChild(pre);
-
-    // Instant render or typewriter effect
-    if (speed === 0) {
-        pre.textContent = banner;
-    } else {
-        renderWithTypewriter(pre, banner, speed);
-    }
-}
-
-/**
- * Get appropriate font size for banner type
- *
- * @param {string} bannerId - Banner ID
- * @returns {string} - CSS font size
- */
-function getBannerFontSize(bannerId) {
-    const width = window.innerWidth;
-
-    if (bannerId === 'main') {
-        if (width < 768) return '0.4rem';
-        if (width < 1024) return '0.6rem';
-        return '0.8rem';
-    } else if (bannerId === 'compact') {
-        if (width < 768) return '0.6rem';
-        return '0.8rem';
-    } else {
-        return '0.8rem';
-    }
-}
-
-/**
- * Renders text with typewriter effect
- *
- * @param {HTMLElement} element - Element to render into
- * @param {string} text - Text to render
- * @param {number} speed - Speed in milliseconds per character
- */
-function renderWithTypewriter(element, text, speed) {
-    let index = 0;
-
-    const typeInterval = setInterval(() => {
-        element.textContent = text.substring(0, index);
-        index++;
-
-        if (index > text.length) {
-            clearInterval(typeInterval);
-            // Trigger completion event
-            const event = new CustomEvent('bannerComplete');
-            element.dispatchEvent(event);
-        }
-    }, speed);
-}
-
-/**
- * Renders responsive banner based on screen size
- *
- * @param {string} containerSelector - CSS selector for container
- * @param {number} speed - Typewriter speed (0 = instant)
- */
-function renderResponsiveBanner(containerSelector, speed = 5) {
-    const width = window.innerWidth;
-
-    let bannerId;
-    if (width < 480) {
-        bannerId = 'minimal';
-    } else if (width < 1024) {
-        bannerId = 'compact';
-    } else {
-        bannerId = 'main';
-    }
-
-    renderASCIIBanner(bannerId, containerSelector, speed, true);
-}
-
-/**
- * Animated welcome sequence
- * Shows banner followed by a blinking cursor effect
- *
- * @param {string} containerSelector - CSS selector for container
- */
-function animatedWelcome(containerSelector) {
-    const container = document.querySelector(containerSelector);
-
-    if (!container) return;
-
-    // Clear container
-    container.innerHTML = '';
-
-    // Render banner
-    renderResponsiveBanner(containerSelector, 3);
-
-    // Add blinking cursor after banner
-    const banner = container.querySelector('.ascii-banner');
-    if (banner) {
-        banner.addEventListener('bannerComplete', () => {
-            const cursor = document.createElement('span');
-            cursor.textContent = '█';
-            cursor.style.animation = 'blink-caret 0.75s step-end infinite';
-            cursor.style.marginLeft = '5px';
-            banner.appendChild(cursor);
-        });
-    }
-}
-
-// Export functions for use in other scripts
-if (typeof module !== 'undefined' && module.exports) {
-    module.exports = {
-        ASCII_BANNERS,
-        renderASCIIBanner,
-        renderResponsiveBanner,
-        animatedWelcome
-    };
-}

assets/js/keyboard-shortcuts.js

@@ -1,81 +0,0 @@
-/**
- * Keyboard shortcuts for power users
- */
-
-document.addEventListener('DOMContentLoaded', function() {
-    document.addEventListener('keydown', function(e) {
-        // Skip if user is typing in an input/textarea
-        if (e.target.tagName === 'INPUT' || 
-            e.target.tagName === 'TEXTAREA' || 
-            e.target.isContentEditable) {
-            // Allow ESC to exit edit mode even when in input
-            if (e.key === 'Escape') {
-                e.target.blur();
-                const editButton = document.getElementById('editButton');
-                if (editButton && editButton.classList.contains('active')) {
-                    editButton.click();
-                }
-            }
-            return;
-        }
-
-        // Ctrl/Cmd + E: Toggle edit mode (on ticket pages)
-        if ((e.ctrlKey || e.metaKey) && e.key === 'e') {
-            e.preventDefault();
-            const editButton = document.getElementById('editButton');
-            if (editButton) {
-                editButton.click();
-                toast.info('Edit mode ' + (editButton.classList.contains('active') ? 'enabled' : 'disabled'));
-            }
-        }
-
-        // Ctrl/Cmd + S: Save ticket (on ticket pages)
-        if ((e.ctrlKey || e.metaKey) && e.key === 's') {
-            e.preventDefault();
-            const editButton = document.getElementById('editButton');
-            if (editButton && editButton.classList.contains('active')) {
-                editButton.click();
-                toast.success('Saving ticket...');
-            }
-        }
-
-        // ESC: Cancel edit mode
-        if (e.key === 'Escape') {
-            const editButton = document.getElementById('editButton');
-            if (editButton && editButton.classList.contains('active')) {
-                // Reset without saving
-                window.location.reload();
-            }
-        }
-
-        // Ctrl/Cmd + K: Focus search (on dashboard)
-        if ((e.ctrlKey || e.metaKey) && e.key === 'k') {
-            e.preventDefault();
-            const searchBox = document.querySelector('.search-box');
-            if (searchBox) {
-                searchBox.focus();
-                searchBox.select();
-            }
-        }
-
-        // ? : Show keyboard shortcuts help
-        if (e.key === '?' && !e.shiftKey) {
-            showKeyboardHelp();
-        }
-    });
-});
-
-function showKeyboardHelp() {
-    const helpText = `
-╔════════════════════════════════════════╗
-║      KEYBOARD SHORTCUTS                ║
-╠════════════════════════════════════════╣
-║  Ctrl/Cmd + E : Toggle Edit Mode       ║
-║  Ctrl/Cmd + S : Save Changes           ║
-║  Ctrl/Cmd + K : Focus Search           ║
-║  ESC          : Cancel Edit/Close      ║
-║  ?            : Show This Help         ║
-╚════════════════════════════════════════╝
-    `;
-    toast.info(helpText, 5000);
-}

assets/js/markdown.js

@@ -1,77 +0,0 @@
-/**
- * Simple Markdown Parser for Tinker Tickets
- * Supports basic markdown formatting without external dependencies
- */
-
-function parseMarkdown(markdown) {
-    if (!markdown) return '';
-
-    let html = markdown;
-
-    // Escape HTML first to prevent XSS
-    html = html.replace(/&/g, '&')
-               .replace(/</g, '&lt;')
-               .replace(/>/g, '&gt;');
-
-    // Code blocks (```code```)
-    html = html.replace(/```([\s\S]*?)```/g, '<pre class="code-block"><code>$1</code></pre>');
-
-    // Inline code (`code`)
-    html = html.replace(/`([^`]+)`/g, '<code class="inline-code">$1</code>');
-
-    // Bold (**text** or __text__)
-    html = html.replace(/\*\*(.+?)\*\*/g, '<strong>$1</strong>');
-    html = html.replace(/__(.+?)__/g, '<strong>$1</strong>');
-
-    // Italic (*text* or _text_)
-    html = html.replace(/\*(.+?)\*/g, '<em>$1</em>');
-    html = html.replace(/_(.+?)_/g, '<em>$1</em>');
-
-    // Links [text](url)
-    html = html.replace(/\[([^\]]+)\]\(([^)]+)\)/g, '<a href="$2" target="_blank" rel="noopener noreferrer">$1</a>');
-
-    // Headers (# H1, ## H2, etc.)
-    html = html.replace(/^### (.+)$/gm, '<h3>$1</h3>');
-    html = html.replace(/^## (.+)$/gm, '<h2>$1</h2>');
-    html = html.replace(/^# (.+)$/gm, '<h1>$1</h1>');
-
-    // Lists
-    // Unordered lists (- item or * item)
-    html = html.replace(/^\s*[-*]\s+(.+)$/gm, '<li>$1</li>');
-    html = html.replace(/(<li>.*<\/li>)/s, '<ul>$1</ul>');
-
-    // Ordered lists (1. item)
-    html = html.replace(/^\s*\d+\.\s+(.+)$/gm, '<li>$1</li>');
-
-    // Blockquotes (> text)
-    html = html.replace(/^>\s+(.+)$/gm, '<blockquote>$1</blockquote>');
-
-    // Horizontal rules (--- or ***)
-    html = html.replace(/^(?:---|___|\*\*\*)$/gm, '<hr>');
-
-    // Line breaks (two spaces at end of line or double newline)
-    html = html.replace(/  \n/g, '<br>');
-    html = html.replace(/\n\n/g, '</p><p>');
-
-    // Wrap in paragraph if not already wrapped
-    if (!html.startsWith('<')) {
-        html = '<p>' + html + '</p>';
-    }
-
-    return html;
-}
-
-// Apply markdown rendering to all elements with data-markdown attribute
-function renderMarkdownElements() {
-    document.querySelectorAll('[data-markdown]').forEach(element => {
-        const markdownText = element.getAttribute('data-markdown') || element.textContent;
-        element.innerHTML = parseMarkdown(markdownText);
-    });
-}
-
-// Apply markdown to description and comments on page load
-document.addEventListener('DOMContentLoaded', renderMarkdownElements);
-
-// Expose for manual use
-window.parseMarkdown = parseMarkdown;
-window.renderMarkdownElements = renderMarkdownElements;

assets/js/settings.js

@@ -1,153 +0,0 @@
-/**
- * Settings Management System
- * Handles loading, saving, and applying user preferences
- */
-
-let userPreferences = {};
-
-// Load preferences on page load
-async function loadUserPreferences() {
-    try {
-        const response = await fetch('/api/user_preferences.php');
-        const data = await response.json();
-        if (data.success) {
-            userPreferences = data.preferences;
-            applyPreferences();
-        }
-    } catch (error) {
-        console.error('Error loading preferences:', error);
-    }
-}
-
-// Apply preferences to UI
-function applyPreferences() {
-    // Rows per page
-    const rowsPerPage = userPreferences.rows_per_page || '15';
-    const rowsSelect = document.getElementById('rowsPerPage');
-    if (rowsSelect) {
-        rowsSelect.value = rowsPerPage;
-    }
-
-    // Default filters
-    const defaultFilters = (userPreferences.default_status_filters || 'Open,Pending,In Progress').split(',');
-    document.querySelectorAll('[name="defaultFilters"]').forEach(cb => {
-        cb.checked = defaultFilters.includes(cb.value);
-    });
-
-    // Table density
-    const density = userPreferences.table_density || 'normal';
-    const densitySelect = document.getElementById('tableDensity');
-    if (densitySelect) {
-        densitySelect.value = density;
-    }
-    document.body.classList.remove('table-compact', 'table-comfortable');
-    if (density !== 'normal') {
-        document.body.classList.add(`table-${density}`);
-    }
-
-    // Notifications
-    const notificationsCheckbox = document.getElementById('notificationsEnabled');
-    if (notificationsCheckbox) {
-        notificationsCheckbox.checked = userPreferences.notifications_enabled !== '0';
-    }
-
-    const soundCheckbox = document.getElementById('soundEffects');
-    if (soundCheckbox) {
-        soundCheckbox.checked = userPreferences.sound_effects !== '0';
-    }
-
-    // Toast duration
-    const toastDuration = userPreferences.toast_duration || '3000';
-    const toastSelect = document.getElementById('toastDuration');
-    if (toastSelect) {
-        toastSelect.value = toastDuration;
-    }
-}
-
-// Save preferences
-async function saveSettings() {
-    const prefs = {
-        rows_per_page: document.getElementById('rowsPerPage').value,
-        default_status_filters: Array.from(document.querySelectorAll('[name="defaultFilters"]:checked'))
-            .map(cb => cb.value).join(','),
-        table_density: document.getElementById('tableDensity').value,
-        notifications_enabled: document.getElementById('notificationsEnabled').checked ? '1' : '0',
-        sound_effects: document.getElementById('soundEffects').checked ? '1' : '0',
-        toast_duration: document.getElementById('toastDuration').value
-    };
-
-    try {
-        // Save each preference
-        for (const [key, value] of Object.entries(prefs)) {
-            const response = await fetch('/api/user_preferences.php', {
-                method: 'POST',
-                headers: { 'Content-Type': 'application/json' },
-                body: JSON.stringify({ key, value })
-            });
-
-            const result = await response.json();
-            if (!result.success) {
-                throw new Error(`Failed to save ${key}`);
-            }
-        }
-
-        if (typeof toast !== 'undefined') {
-            toast.success('Preferences saved successfully!');
-        }
-        closeSettingsModal();
-
-        // Reload page to apply new preferences
-        setTimeout(() => window.location.reload(), 1000);
-    } catch (error) {
-        if (typeof toast !== 'undefined') {
-            toast.error('Error saving preferences');
-        }
-        console.error('Error saving preferences:', error);
-    }
-}
-
-// Modal controls
-function openSettingsModal() {
-    const modal = document.getElementById('settingsModal');
-    if (modal) {
-        modal.style.display = 'flex';
-        document.body.classList.add('modal-open');
-        loadUserPreferences();
-    }
-}
-
-function closeSettingsModal() {
-    const modal = document.getElementById('settingsModal');
-    if (modal) {
-        modal.style.display = 'none';
-        document.body.classList.remove('modal-open');
-    }
-}
-
-// Close modal when clicking on backdrop (outside the settings content)
-function closeOnBackdropClick(event) {
-    const modal = document.getElementById('settingsModal');
-    // Only close if clicking directly on the modal backdrop, not on content
-    if (event.target === modal) {
-        closeSettingsModal();
-    }
-}
-
-// Keyboard shortcut to open settings (Alt+S)
-document.addEventListener('keydown', (e) => {
-    if (e.altKey && e.key === 's') {
-        e.preventDefault();
-        openSettingsModal();
-    }
-
-    // ESC to close modal
-    if (e.key === 'Escape') {
-        const modal = document.getElementById('settingsModal');
-        if (modal && modal.style.display === 'block') {
-            closeSettingsModal();
-        }
-    }
-});
-
-// Initialize on page load
-document.addEventListener('DOMContentLoaded', loadUserPreferences);

assets/js/ticket.js

@@ -18,12 +18,7 @@ function saveTicket() {
     
     editables.forEach(field => {
         if (field.dataset.field) {
-            // For contenteditable divs, use textContent/innerText; for inputs/textareas, use value
+            data[field.dataset.field] = field.value;
-            if (field.hasAttribute('contenteditable')) {
-                data[field.dataset.field] = field.textContent.trim();
-            } else {
-                data[field.dataset.field] = field.value;
-            }
         }
     });
 
@@ -56,7 +51,7 @@ function saveTicket() {
                 statusDisplay.className = `status-${data.status}`;
                 statusDisplay.textContent = data.status;
             }
-            toast.success('Ticket updated successfully');
+            console.log('Ticket updated successfully');
         } else {
             console.error('Error in API response:', data.error || 'Unknown error');
         }
@@ -68,47 +63,23 @@ function saveTicket() {
 
 function toggleEditMode() {
     const editButton = document.getElementById('editButton');
-    const titleField = document.querySelector('.title-input');
+    const editables = document.querySelectorAll('.title-input, textarea[data-field="description"]');
-    const descriptionField = document.querySelector('textarea[data-field="description"]');
-    const metadataFields = document.querySelectorAll('.editable-metadata');
     const isEditing = editButton.classList.contains('active');
 
     if (!isEditing) {
         editButton.textContent = 'Save Changes';
         editButton.classList.add('active');
-
+        editables.forEach(field => {
-        // Enable title (contenteditable div)
-        if (titleField) {
-            titleField.setAttribute('contenteditable', 'true');
-            titleField.focus();
-        }
-
-        // Enable description (textarea)
-        if (descriptionField) {
-            descriptionField.disabled = false;
-        }
-
-        // Enable metadata fields (priority, category, type)
-        metadataFields.forEach(field => {
             field.disabled = false;
+            if (field.classList.contains('title-input')) {
+                field.focus();
+            }
         });
     } else {
         saveTicket();
         editButton.textContent = 'Edit Ticket';
         editButton.classList.remove('active');
-
+        editables.forEach(field => {
-        // Disable title
-        if (titleField) {
-            titleField.setAttribute('contenteditable', 'false');
-        }
-
-        // Disable description
-        if (descriptionField) {
-            descriptionField.disabled = true;
-        }
-
-        // Disable metadata fields
-        metadataFields.forEach(field => {
             field.disabled = true;
         });
     }
@@ -243,260 +214,37 @@ document.addEventListener('DOMContentLoaded', function() {
     // Show description tab by default
     showTab('description');
     
-    // Auto-resize function for textareas
-    function autoResizeTextarea(textarea) {
-        // Reset height to auto to get the correct scrollHeight
-        textarea.style.height = 'auto';
-        // Set the height to match the scrollHeight
-        textarea.style.height = textarea.scrollHeight + 'px';
-    }
-
     // Auto-resize the description textarea to fit content
     const descriptionTextarea = document.querySelector('textarea[data-field="description"]');
     if (descriptionTextarea) {
+        function autoResizeTextarea() {
+            // Reset height to auto to get the correct scrollHeight
+            descriptionTextarea.style.height = 'auto';
+            // Set the height to match the scrollHeight
+            descriptionTextarea.style.height = descriptionTextarea.scrollHeight + 'px';
+        }
+        
         // Initial resize
-        autoResizeTextarea(descriptionTextarea);
+        autoResizeTextarea();
         
         // Resize on input when in edit mode
-        descriptionTextarea.addEventListener('input', function() {
+        descriptionTextarea.addEventListener('input', autoResizeTextarea);
-            autoResizeTextarea(this);
-        });
     }
-
-    // Initialize assignment handling
-    handleAssignmentChange();
-
-    // Initialize metadata field handlers (priority, category, type)
-    handleMetadataChanges();
 });
 
-/**
- * Handle ticket assignment dropdown changes
- */
-function handleAssignmentChange() {
-    const assignedToSelect = document.getElementById('assignedToSelect');
-    if (!assignedToSelect) return;
-
-    assignedToSelect.addEventListener('change', function() {
-        const ticketId = window.ticketData.id;
-        const assignedTo = this.value || null;
-
-        fetch('/api/assign_ticket.php', {
-            method: 'POST',
-            headers: { 'Content-Type': 'application/json' },
-            body: JSON.stringify({ ticket_id: ticketId, assigned_to: assignedTo })
-        })
-        .then(response => response.json())
-        .then(data => {
-            if (!data.success) {
-                toast.error('Error updating assignment');
-                console.error(data.error);
-            } else {
-                console.log('Assignment updated successfully');
-            }
-        })
-        .catch(error => {
-            console.error('Error updating assignment:', error);
-            toast.error('Error updating assignment: ' + error.message);
-        });
-    });
-}
-
-/**
- * Handle metadata field changes (priority, category, type)
- */
-function handleMetadataChanges() {
-    const prioritySelect = document.getElementById('prioritySelect');
-    const categorySelect = document.getElementById('categorySelect');
-    const typeSelect = document.getElementById('typeSelect');
-
-    // Helper function to update ticket field
-    function updateTicketField(fieldName, newValue) {
-        const ticketId = window.ticketData.id;
-
-        fetch('/api/update_ticket.php', {
-            method: 'POST',
-            headers: { 'Content-Type': 'application/json' },
-            body: JSON.stringify({
-                ticket_id: ticketId,
-                [fieldName]: fieldName === 'priority' ? parseInt(newValue) : newValue
-            })
-        })
-        .then(response => response.json())
-        .then(data => {
-            if (!data.success) {
-                toast.error(`Error updating ${fieldName}`);
-                console.error(data.error);
-            } else {
-                console.log(`${fieldName} updated successfully to:`, newValue);
-
-                // Update window.ticketData
-                window.ticketData[fieldName] = fieldName === 'priority' ? parseInt(newValue) : newValue;
-
-                // For priority, also update the priority indicator if it exists
-                if (fieldName === 'priority') {
-                    const priorityIndicator = document.querySelector('.priority-indicator');
-                    if (priorityIndicator) {
-                        priorityIndicator.className = `priority-indicator priority-${newValue}`;
-                        priorityIndicator.textContent = 'P' + newValue;
-                    }
-
-                    // Update ticket container priority attribute
-                    const ticketContainer = document.querySelector('.ticket-container');
-                    if (ticketContainer) {
-                        ticketContainer.setAttribute('data-priority', newValue);
-                    }
-                }
-            }
-        })
-        .catch(error => {
-            console.error(`Error updating ${fieldName}:`, error);
-            toast.error(`Error updating ${fieldName}: ` + error.message);
-        });
-    }
-
-    // Priority change handler
-    if (prioritySelect) {
-        prioritySelect.addEventListener('change', function() {
-            updateTicketField('priority', this.value);
-        });
-    }
-
-    // Category change handler
-    if (categorySelect) {
-        categorySelect.addEventListener('change', function() {
-            updateTicketField('category', this.value);
-        });
-    }
-
-    // Type change handler
-    if (typeSelect) {
-        typeSelect.addEventListener('change', function() {
-            updateTicketField('type', this.value);
-        });
-    }
-}
-
-function updateTicketStatus() {
-    const statusSelect = document.getElementById('statusSelect');
-    const selectedOption = statusSelect.options[statusSelect.selectedIndex];
-    const newStatus = selectedOption.value;
-    const requiresComment = selectedOption.dataset.requiresComment === '1';
-    const requiresAdmin = selectedOption.dataset.requiresAdmin === '1';
-
-    // Check if transitioning to the same status (current)
-    if (selectedOption.text.includes('(current)')) {
-        return; // No change needed
-    }
-
-    // Warn if comment is required
-    if (requiresComment) {
-        const proceed = confirm(`This status change requires a comment. Please add a comment explaining the reason for this transition.\n\nProceed with status change to "${newStatus}"?`);
-        if (!proceed) {
-            // Reset to current status
-            statusSelect.selectedIndex = 0;
-            return;
-        }
-    }
-
-    // Extract ticket ID
-    let ticketId;
-    if (window.location.href.includes('?id=')) {
-        ticketId = window.location.href.split('id=')[1];
-    } else {
-        const matches = window.location.pathname.match(/\/ticket\/(\d+)/);
-        ticketId = matches ? matches[1] : null;
-    }
-
-    if (!ticketId) {
-        console.error('Could not determine ticket ID');
-        statusSelect.selectedIndex = 0;
-        return;
-    }
-
-    // Update status via API
-    fetch('/api/update_ticket.php', {
-        method: 'POST',
-        headers: {
-            'Content-Type': 'application/json'
-        },
-        body: JSON.stringify({
-            ticket_id: ticketId,
-            status: newStatus
-        })
-    })
-    .then(async response => {
-        const text = await response.text();
-
-        if (!response.ok) {
-            console.error('Server error response:', text);
-            try {
-                const data = JSON.parse(text);
-                throw new Error(data.error || 'Server returned an error');
-            } catch (parseError) {
-                throw new Error(text || 'Network response was not ok');
-            }
-        }
-
-        try {
-            return JSON.parse(text);
-        } catch (parseError) {
-            console.error('Failed to parse JSON:', text);
-            throw new Error('Invalid JSON response from server');
-        }
-    })
-    .then(data => {
-        if (data.success) {
-            // Update the dropdown to show new status as current
-            const newClass = 'status-' + newStatus.toLowerCase().replace(/ /g, '-');
-            statusSelect.className = 'editable status-select ' + newClass;
-
-            // Update the selected option text to show as current
-            selectedOption.text = newStatus + ' (current)';
-
-            // Move the selected option to the top
-            statusSelect.remove(statusSelect.selectedIndex);
-            statusSelect.insertBefore(selectedOption, statusSelect.firstChild);
-            statusSelect.selectedIndex = 0;
-
-            console.log('Status updated successfully to:', newStatus);
-
-            // Reload page to refresh activity timeline
-            setTimeout(() => {
-                window.location.reload();
-            }, 500);
-        } else {
-            console.error('Error updating status:', data.error || 'Unknown error');
-            toast.error('Error updating status: ' + (data.error || 'Unknown error'));
-            // Reset to current status
-            statusSelect.selectedIndex = 0;
-        }
-    })
-    .catch(error => {
-        console.error('Error updating status:', error);
-        toast.error('Error updating status: ' + error.message);
-        // Reset to current status
-        statusSelect.selectedIndex = 0;
-    });
-}
-
 function showTab(tabName) {
     // Hide all tab contents
     const descriptionTab = document.getElementById('description-tab');
     const commentsTab = document.getElementById('comments-tab');
-    const activityTab = document.getElementById('activity-tab');
     
     if (!descriptionTab || !commentsTab) {
         console.error('Tab elements not found');
         return;
     }
     
-    // Hide all tabs
+    // Hide both tabs
     descriptionTab.style.display = 'none';
     commentsTab.style.display = 'none';
-    if (activityTab) {
-        activityTab.style.display = 'none';
-    }
     
     // Remove active class from all buttons
     document.querySelectorAll('.tab-btn').forEach(btn => {

assets/js/toast.js

@@ -1,48 +0,0 @@
-/**
- * Terminal-style toast notification system
- */
-
-function showToast(message, type = 'info', duration = 3000) {
-    // Remove any existing toasts
-    const existingToast = document.querySelector('.terminal-toast');
-    if (existingToast) {
-        existingToast.remove();
-    }
-
-    // Create toast element
-    const toast = document.createElement('div');
-    toast.className = `terminal-toast toast-${type}`;
-
-    // Icon based on type
-    const icons = {
-        success: '✓',
-        error: '✗',
-        info: 'ℹ',
-        warning: '⚠'
-    };
-
-    toast.innerHTML = `
-        <span class="toast-icon">[${icons[type] || 'ℹ'}]</span>
-        <span class="toast-message">${message}</span>
-    `;
-
-    // Add to document
-    document.body.appendChild(toast);
-
-    // Trigger animation
-    setTimeout(() => toast.classList.add('show'), 10);
-
-    // Auto-remove after duration
-    setTimeout(() => {
-        toast.classList.remove('show');
-        setTimeout(() => toast.remove(), 300);
-    }, duration);
-}
-
-// Convenience functions
-window.toast = {
-    success: (msg, duration) => showToast(msg, 'success', duration),
-    error: (msg, duration) => showToast(msg, 'error', duration),
-    info: (msg, duration) => showToast(msg, 'info', duration),
-    warning: (msg, duration) => showToast(msg, 'warning', duration)
-};

config/config.php

@@ -1,19 +1,7 @@
 <?php
 // Load environment variables
 $envFile = __DIR__ . '/../.env';
-$envVars = parse_ini_file($envFile, false, INI_SCANNER_TYPED);
+$envVars = parse_ini_file($envFile);
-
-// Strip quotes from values if present (parse_ini_file may include them)
-if ($envVars) {
-    foreach ($envVars as $key => $value) {
-        if (is_string($value)) {
-            if ((substr($value, 0, 1) === '"' && substr($value, -1) === '"') ||
-                (substr($value, 0, 1) === "'" && substr($value, -1) === "'")) {
-                $envVars[$key] = substr($value, 1, -1);
-            }
-        }
-    }
-}
 
 // Global configuration
 $GLOBALS['config'] = [

controllers/DashboardController.php

@@ -1,67 +1,37 @@
 <?php
 require_once 'models/TicketModel.php';
-require_once 'models/UserPreferencesModel.php';
 
 class DashboardController {
     private $ticketModel;
-    private $prefsModel;
     private $conn;
     
     public function __construct($conn) {
         $this->conn = $conn;
         $this->ticketModel = new TicketModel($conn);
-        $this->prefsModel = new UserPreferencesModel($conn);
     }
     
     public function index() {
-        // Get user ID for preferences
-        $userId = isset($_SESSION['user']['user_id']) ? $_SESSION['user']['user_id'] : null;
-
         // Get query parameters
         $page = isset($_GET['page']) ? (int)$_GET['page'] : 1;
-
+        $limit = isset($_COOKIE['ticketsPerPage']) ? (int)$_COOKIE['ticketsPerPage'] : 15;
-        // Get rows per page from user preferences, fallback to cookie, then default
-        $limit = 15;
-        if ($userId) {
-            $limit = (int)$this->prefsModel->getPreference($userId, 'rows_per_page', 15);
-        } else if (isset($_COOKIE['ticketsPerPage'])) {
-            $limit = (int)$_COOKIE['ticketsPerPage'];
-        }
-
         $sortColumn = isset($_GET['sort']) ? $_GET['sort'] : 'ticket_id';
         $sortDirection = isset($_GET['dir']) ? $_GET['dir'] : 'desc';
         $category = isset($_GET['category']) ? $_GET['category'] : null;
         $type = isset($_GET['type']) ? $_GET['type'] : null;
-        $search = isset($_GET['search']) ? trim($_GET['search']) : null;
+        $search = isset($_GET['search']) ? trim($_GET['search']) : null; // ADD THIS LINE
         
-        // Handle status filtering with user preferences
+        // Handle status filtering
         $status = null;
         if (isset($_GET['status']) && !empty($_GET['status'])) {
             $status = $_GET['status'];
         } else if (!isset($_GET['show_all'])) {
-            // Get default status filters from user preferences
+            // Default: show Open and In Progress (exclude Closed)
-            if ($userId) {
+            $status = 'Open,In Progress';
-                $status = $this->prefsModel->getPreference($userId, 'default_status_filters', 'Open,Pending,In Progress');
-            } else {
-                // Default: show Open, Pending, and In Progress (exclude Closed)
-                $status = 'Open,Pending,In Progress';
-            }
         }
         // If $_GET['show_all'] exists or no status param with show_all, show all tickets (status = null)
         
-        // Build advanced search filters array
+        // Get tickets with pagination, sorting, and search
-        $filters = [];
+        $result = $this->ticketModel->getAllTickets($page, $limit, $status, $sortColumn, $sortDirection, $category, $type, $search);
-        if (isset($_GET['created_from'])) $filters['created_from'] = $_GET['created_from'];
-        if (isset($_GET['created_to'])) $filters['created_to'] = $_GET['created_to'];
-        if (isset($_GET['updated_from'])) $filters['updated_from'] = $_GET['updated_from'];
-        if (isset($_GET['updated_to'])) $filters['updated_to'] = $_GET['updated_to'];
-        if (isset($_GET['priority_min'])) $filters['priority_min'] = $_GET['priority_min'];
-        if (isset($_GET['priority_max'])) $filters['priority_max'] = $_GET['priority_max'];
-        if (isset($_GET['created_by'])) $filters['created_by'] = $_GET['created_by'];
-        if (isset($_GET['assigned_to'])) $filters['assigned_to'] = $_GET['assigned_to'];
-
-        // Get tickets with pagination, sorting, search, and advanced filters
-        $result = $this->ticketModel->getAllTickets($page, $limit, $status, $sortColumn, $sortDirection, $category, $type, $search, $filters);
         
         // Get categories and types for filters
         $categories = $this->getCategories();

controllers/TicketController.php

@@ -2,27 +2,15 @@
 // Use absolute paths for model includes
 require_once dirname(__DIR__) . '/models/TicketModel.php';
 require_once dirname(__DIR__) . '/models/CommentModel.php';
-require_once dirname(__DIR__) . '/models/AuditLogModel.php';
-require_once dirname(__DIR__) . '/models/UserModel.php';
-require_once dirname(__DIR__) . '/models/WorkflowModel.php';
-require_once dirname(__DIR__) . '/models/TemplateModel.php';
 
 class TicketController {
     private $ticketModel;
     private $commentModel;
-    private $auditLogModel;
-    private $userModel;
-    private $workflowModel;
-    private $templateModel;
     private $envVars;
     
     public function __construct($conn) {
         $this->ticketModel = new TicketModel($conn);
         $this->commentModel = new CommentModel($conn);
-        $this->auditLogModel = new AuditLogModel($conn);
-        $this->userModel = new UserModel($conn);
-        $this->workflowModel = new WorkflowModel($conn);
-        $this->templateModel = new TemplateModel($conn);
         
         // Load environment variables for Discord webhook
         $envPath = dirname(__DIR__) . '/.env';
@@ -32,24 +20,13 @@ class TicketController {
             foreach ($lines as $line) {
                 if (strpos($line, '=') !== false && strpos($line, '#') !== 0) {
                     list($key, $value) = explode('=', $line, 2);
-                    $key = trim($key);
+                    $this->envVars[trim($key)] = trim($value);
-                    $value = trim($value);
-                    // Remove surrounding quotes if present
-                    if ((substr($value, 0, 1) === '"' && substr($value, -1) === '"') ||
-                        (substr($value, 0, 1) === "'" && substr($value, -1) === "'")) {
-                        $value = substr($value, 1, -1);
-                    }
-                    $this->envVars[$key] = $value;
                 }
             }
         }
     }
     
     public function view($id) {
-        // Get current user
-        $currentUser = $GLOBALS['currentUser'] ?? null;
-        $userId = $currentUser['user_id'] ?? null;
-
         // Get ticket data
         $ticket = $this->ticketModel->getTicketById($id);
         
@@ -62,24 +39,11 @@ class TicketController {
         // Get comments for this ticket using CommentModel
         $comments = $this->commentModel->getCommentsByTicketId($id);
         
-        // Get timeline for this ticket
-        $timeline = $this->auditLogModel->getTicketTimeline($id);
-
-        // Get all users for assignment dropdown
-        $allUsers = $this->userModel->getAllUsers();
-
-        // Get allowed status transitions for this ticket
-        $allowedTransitions = $this->workflowModel->getAllowedTransitions($ticket['status']);
-
         // Load the view
         include dirname(__DIR__) . '/views/TicketView.php';
     }
     
     public function create() {
-        // Get current user
-        $currentUser = $GLOBALS['currentUser'] ?? null;
-        $userId = $currentUser['user_id'] ?? null;
-
         // Check if form was submitted
         if ($_SERVER['REQUEST_METHOD'] === 'POST') {
             $ticketData = [
@@ -93,20 +57,14 @@ class TicketController {
             // Validate input
             if (empty($ticketData['title'])) {
                 $error = "Title is required";
-                $templates = $this->templateModel->getAllTemplates();
                 include dirname(__DIR__) . '/views/CreateTicketView.php';
                 return;
             }
             
-            // Create ticket with user tracking
+            // Create ticket
-            $result = $this->ticketModel->createTicket($ticketData, $userId);
+            $result = $this->ticketModel->createTicket($ticketData);
             
             if ($result['success']) {
-                // Log ticket creation to audit log
-                if (isset($GLOBALS['auditLog']) && $userId) {
-                    $GLOBALS['auditLog']->logTicketCreate($userId, $result['ticket_id'], $ticketData);
-                }
-
                 // Send Discord webhook notification for new ticket
                 $this->sendDiscordWebhook($result['ticket_id'], $ticketData);
                 
@@ -115,24 +73,16 @@ class TicketController {
                 exit;
             } else {
                 $error = $result['error'];
-                $templates = $this->templateModel->getAllTemplates();
                 include dirname(__DIR__) . '/views/CreateTicketView.php';
                 return;
             }
         } else {
-            // Get all templates for the template selector
-            $templates = $this->templateModel->getAllTemplates();
-
             // Display the create ticket form
             include dirname(__DIR__) . '/views/CreateTicketView.php';
         }
     }
     
     public function update($id) {
-        // Get current user
-        $currentUser = $GLOBALS['currentUser'] ?? null;
-        $userId = $currentUser['user_id'] ?? null;
-
         // Check if this is an AJAX request
         if ($_SERVER['REQUEST_METHOD'] === 'POST') {
             // For AJAX requests, get JSON data
@@ -152,13 +102,8 @@ class TicketController {
                 return;
             }
             
-            // Update ticket with user tracking
+            // Update ticket
-            $result = $this->ticketModel->updateTicket($data, $userId);
+            $result = $this->ticketModel->updateTicket($data);
-
-            // Log ticket update to audit log
-            if ($result && isset($GLOBALS['auditLog']) && $userId) {
-                $GLOBALS['auditLog']->logTicketUpdate($userId, $id, $data);
-            }
             
             // Return JSON response
             header('Content-Type: application/json');
@@ -189,7 +134,7 @@ class TicketController {
         $webhookUrl = $this->envVars['DISCORD_WEBHOOK_URL'];
         
         // Create ticket URL
-        $ticketUrl = "http://t.lotusguild.org/ticket/$ticketId";
+        $ticketUrl = "http://tinkertickets.local/ticket/$ticketId";
         
         // Map priorities to Discord colors
         $priorityColors = [

create_ticket_api.php

@@ -5,6 +5,7 @@ error_reporting(E_ALL);
 ini_set('display_errors', 1);
 file_put_contents('debug.log', print_r($_POST, true) . "\n" . file_get_contents('php://input') . "\n", FILE_APPEND);
 
+
 // Load environment variables with error check
 $envFile = __DIR__ . '/.env';
 if (!file_exists($envFile)) {
@@ -15,7 +16,7 @@ if (!file_exists($envFile)) {
     exit;
 }
 
-$envVars = parse_ini_file($envFile, false, INI_SCANNER_TYPED);
+$envVars = parse_ini_file($envFile);
 if (!$envVars) {
     echo json_encode([
         'success' => false,
@@ -24,16 +25,6 @@ if (!$envVars) {
     exit;
 }
 
-// Strip quotes from values if present (parse_ini_file may include them)
-foreach ($envVars as $key => $value) {
-    if (is_string($value)) {
-        if ((substr($value, 0, 1) === '"' && substr($value, -1) === '"') ||
-            (substr($value, 0, 1) === "'" && substr($value, -1) === "'")) {
-            $envVars[$key] = substr($value, 1, -1);
-        }
-    }
-}
-
 // Database connection with detailed error handling
 $conn = new mysqli(
     $envVars['DB_HOST'],
@@ -50,22 +41,6 @@ if ($conn->connect_error) {
     exit;
 }
 
-// Authenticate via API key
-require_once __DIR__ . '/middleware/ApiKeyAuth.php';
-require_once __DIR__ . '/models/AuditLogModel.php';
-
-$apiKeyAuth = new ApiKeyAuth($conn);
-
-try {
-    $systemUser = $apiKeyAuth->authenticate();
-} catch (Exception $e) {
-    // Authentication failed - ApiKeyAuth already sent the response
-    exit;
-}
-
-$userId = $systemUser['user_id'];
-file_put_contents('debug.log', "Authenticated as system user ID: $userId\n", FILE_APPEND);
-
 // Create tickets table with hash column if not exists
 $createTableSQL = "CREATE TABLE IF NOT EXISTS tickets (
     id INT AUTO_INCREMENT PRIMARY KEY,
@@ -84,32 +59,22 @@ $data = json_decode($rawInput, true);
 
 // Generate hash from stable components
 function generateTicketHash($data) {
-    // Extract device name if present (matches /dev/sdX, /dev/nvmeXnY patterns)
+    // Extract device name if present (matches /dev/sdX pattern)
-    preg_match('/\/dev\/(sd[a-z]|nvme\d+n\d+)/', $data['title'], $deviceMatches);
+    preg_match('/\/dev\/sd[a-z]/', $data['title'], $deviceMatches);
     $isDriveTicket = !empty($deviceMatches);
     
     // Extract hostname from title [hostname][tags]...
     preg_match('/\[([\w\d-]+)\]/', $data['title'], $hostMatches);
     $hostname = $hostMatches[1] ?? '';
 
-    // Detect issue category (not specific attribute values)
+    // Extract SMART attribute types without their values
-    $issueCategory = '';
+    preg_match_all('/Warning ([^:]+)/', $data['title'], $smartMatches);
-    if (stripos($data['title'], 'SMART issues') !== false) {
+    $smartAttributes = $smartMatches[1] ?? [];
-        $issueCategory = 'smart';
-    } elseif (stripos($data['title'], 'LXC') !== false || stripos($data['title'], 'storage usage') !== false) {
-        $issueCategory = 'storage';
-    } elseif (stripos($data['title'], 'memory') !== false) {
-        $issueCategory = 'memory';
-    } elseif (stripos($data['title'], 'cpu') !== false) {
-        $issueCategory = 'cpu';
-    } elseif (stripos($data['title'], 'network') !== false) {
-        $issueCategory = 'network';
-    }
 
     // Build stable components with only static data
     $stableComponents = [
         'hostname' => $hostname,
-        'issue_category' => $issueCategory,  // Generic category, not specific errors
+        'smart_attributes' => $smartAttributes,
         'environment_tags' => array_filter(
             explode('][', $data['title']),
             fn($tag) => in_array($tag, ['production', 'development', 'staging', 'single-node'])
@@ -122,6 +87,7 @@ function generateTicketHash($data) {
     }
 
     // Sort arrays for consistent hashing
+    sort($stableComponents['smart_attributes']);
     sort($stableComponents['environment_tags']);
     
     return hash('sha256', json_encode($stableComponents, JSON_UNESCAPED_SLASHES));
@@ -156,9 +122,9 @@ if (!$data) {
 // Generate ticket ID (9-digit format with leading zeros)
 $ticket_id = sprintf('%09d', mt_rand(1, 999999999));
 
-// Prepare insert query with created_by field
+// Prepare insert query
-$sql = "INSERT INTO tickets (ticket_id, title, description, status, priority, category, type, hash, created_by)
+$sql = "INSERT INTO tickets (ticket_id, title, description, status, priority, category, type, hash) 
-        VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?)";
+        VALUES (?, ?, ?, ?, ?, ?, ?, ?)";
 
 $stmt = $conn->prepare($sql);
 // First, store all values in variables
@@ -171,7 +137,7 @@ $type = $data['type'] ?? 'Issue';
 
 // Then use the variables in bind_param
 $stmt->bind_param(
-    "ssssssssi",
+    "ssssssss",
     $ticket_id,
     $title,
     $description,
@@ -179,20 +145,10 @@ $stmt->bind_param(
     $priority,
     $category,
     $type,
-    $ticketHash,
+    $ticketHash
-    $userId
 );
 
 if ($stmt->execute()) {
-    // Log ticket creation to audit log
-    $auditLog = new AuditLogModel($conn);
-    $auditLog->logTicketCreate($userId, $ticket_id, [
-        'title' => $title,
-        'priority' => $priority,
-        'category' => $category,
-        'type' => $type
-    ]);
-
     echo json_encode([
         'success' => true,
         'ticket_id' => $ticket_id,
@@ -224,7 +180,7 @@ $discord_data = [
     "embeds" => [[
         "title" => "New Ticket Created: #" . $ticket_id,
         "description" => $title,
-        "url" => "http://t.lotusguild.org/ticket/" . $ticket_id,
+        "url" => "http://tinkertickets.local/ticket/" . $ticket_id,
         "color" => $priorityColors[$priority],
         "fields" => [
             ["name" => "Priority", "value" => $priority, "inline" => true],

generate_api_key.php

@@ -1,101 +0,0 @@
-<?php
-/**
- * API Key Generator for hwmonDaemon
- * Run this script once after migrations to generate the API key
- *
- * Usage: php generate_api_key.php
- */
-
-require_once __DIR__ . '/config/config.php';
-require_once __DIR__ . '/models/ApiKeyModel.php';
-require_once __DIR__ . '/models/UserModel.php';
-
-echo "==============================================\n";
-echo "  Tinker Tickets - API Key Generator\n";
-echo "==============================================\n\n";
-
-// Create database connection
-$conn = new mysqli(
-    $GLOBALS['config']['DB_HOST'],
-    $GLOBALS['config']['DB_USER'],
-    $GLOBALS['config']['DB_PASS'],
-    $GLOBALS['config']['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    die("❌ Database connection failed: " . $conn->connect_error . "\n");
-}
-
-echo "✅ Connected to database\n\n";
-
-// Initialize models
-$userModel = new UserModel($conn);
-$apiKeyModel = new ApiKeyModel($conn);
-
-// Get system user (should exist from migration)
-echo "Checking for system user...\n";
-$systemUser = $userModel->getSystemUser();
-
-if (!$systemUser) {
-    die("❌ Error: System user not found. Please run migrations first.\n");
-}
-
-echo "✅ System user found: ID " . $systemUser['user_id'] . " (" . $systemUser['username'] . ")\n\n";
-
-// Check if API key already exists
-$existingKeys = $apiKeyModel->getKeysByUser($systemUser['user_id']);
-if (!empty($existingKeys)) {
-    echo "⚠️  Warning: API keys already exist for system user:\n\n";
-    foreach ($existingKeys as $key) {
-        echo "  - " . $key['key_name'] . " (Prefix: " . $key['key_prefix'] . ")\n";
-        echo "    Created: " . $key['created_at'] . "\n";
-        echo "    Active: " . ($key['is_active'] ? 'Yes' : 'No') . "\n\n";
-    }
-
-    echo "Do you want to generate a new API key? (yes/no): ";
-    $handle = fopen("php://stdin", "r");
-    $response = trim(fgets($handle));
-    fclose($handle);
-
-    if (strtolower($response) !== 'yes') {
-        echo "\nAborted.\n";
-        exit(0);
-    }
-    echo "\n";
-}
-
-// Generate API key
-echo "Generating API key for hwmonDaemon...\n";
-$result = $apiKeyModel->createKey(
-    'hwmonDaemon',
-    $systemUser['user_id'],
-    null  // No expiration
-);
-
-if ($result['success']) {
-    echo "\n";
-    echo "==============================================\n";
-    echo "  ✅ API Key Generated Successfully!\n";
-    echo "==============================================\n\n";
-    echo "API Key:     " . $result['api_key'] . "\n";
-    echo "Key Prefix:  " . $result['key_prefix'] . "\n";
-    echo "Key ID:      " . $result['key_id'] . "\n";
-    echo "Expires:     Never\n\n";
-    echo "⚠️  IMPORTANT: Save this API key now!\n";
-    echo "   It cannot be retrieved later.\n\n";
-    echo "==============================================\n";
-    echo "  Add to hwmonDaemon .env file:\n";
-    echo "==============================================\n\n";
-    echo "TICKET_API_KEY=" . $result['api_key'] . "\n\n";
-    echo "Then restart hwmonDaemon:\n";
-    echo "  sudo systemctl restart hwmonDaemon\n\n";
-} else {
-    echo "❌ Error generating API key: " . $result['error'] . "\n";
-    exit(1);
-}
-
-$conn->close();
-
-echo "Done! Delete this script after use:\n";
-echo "  rm " . __FILE__ . "\n\n";
-?>

index.php

@@ -1,8 +1,6 @@
 <?php
 // Main entry point for the application
 require_once 'config/config.php';
-require_once 'middleware/AuthMiddleware.php';
-require_once 'models/AuditLogModel.php';
 
 // Parse the URL - no need to remove base path since we're at document root
 $request = $_SERVER['REQUEST_URI'];
@@ -22,16 +20,6 @@ if (!str_starts_with($requestPath, '/api/')) {
     if ($conn->connect_error) {
         die("Connection failed: " . $conn->connect_error);
     }
-
-    // Authenticate user via Authelia forward auth
-    $authMiddleware = new AuthMiddleware($conn);
-    $currentUser = $authMiddleware->authenticate();
-
-    // Store current user in globals for controllers
-    $GLOBALS['currentUser'] = $currentUser;
-
-    // Initialize audit log model
-    $GLOBALS['auditLog'] = new AuditLogModel($conn);
 }
 
 // Simple router

middleware/ApiKeyAuth.php

@@ -1,141 +0,0 @@
-<?php
-/**
- * ApiKeyAuth - Handles API key authentication for external services
- */
-require_once dirname(__DIR__) . '/models/ApiKeyModel.php';
-require_once dirname(__DIR__) . '/models/UserModel.php';
-
-class ApiKeyAuth {
-    private $apiKeyModel;
-    private $userModel;
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-        $this->apiKeyModel = new ApiKeyModel($conn);
-        $this->userModel = new UserModel($conn);
-    }
-
-    /**
-     * Authenticate using API key from Authorization header
-     *
-     * @return array User data for system user
-     * @throws Exception if authentication fails
-     */
-    public function authenticate() {
-        // Get Authorization header
-        $authHeader = $this->getAuthorizationHeader();
-
-        if (empty($authHeader)) {
-            $this->sendUnauthorized('Missing Authorization header');
-            exit;
-        }
-
-        // Check if it's a Bearer token
-        if (!preg_match('/^Bearer\s+(.+)$/i', $authHeader, $matches)) {
-            $this->sendUnauthorized('Invalid Authorization header format. Expected: Bearer <api_key>');
-            exit;
-        }
-
-        $apiKey = $matches[1];
-
-        // Validate API key
-        $keyData = $this->apiKeyModel->validateKey($apiKey);
-
-        if (!$keyData) {
-            $this->sendUnauthorized('Invalid or expired API key');
-            exit;
-        }
-
-        // Get system user (or the user who created the key)
-        $user = $this->userModel->getSystemUser();
-
-        if (!$user) {
-            $this->sendUnauthorized('System user not found');
-            exit;
-        }
-
-        // Add API key info to user data for logging
-        $user['api_key_id'] = $keyData['api_key_id'];
-        $user['api_key_name'] = $keyData['key_name'];
-
-        return $user;
-    }
-
-    /**
-     * Get Authorization header from various sources
-     *
-     * @return string|null Authorization header value
-     */
-    private function getAuthorizationHeader() {
-        // Try different header formats
-        if (isset($_SERVER['HTTP_AUTHORIZATION'])) {
-            return $_SERVER['HTTP_AUTHORIZATION'];
-        }
-
-        if (isset($_SERVER['REDIRECT_HTTP_AUTHORIZATION'])) {
-            return $_SERVER['REDIRECT_HTTP_AUTHORIZATION'];
-        }
-
-        // Check for Authorization in getallheaders if available
-        if (function_exists('getallheaders')) {
-            $headers = getallheaders();
-            if (isset($headers['Authorization'])) {
-                return $headers['Authorization'];
-            }
-            if (isset($headers['authorization'])) {
-                return $headers['authorization'];
-            }
-        }
-
-        return null;
-    }
-
-    /**
-     * Send 401 Unauthorized response
-     *
-     * @param string $message Error message
-     */
-    private function sendUnauthorized($message) {
-        header('HTTP/1.1 401 Unauthorized');
-        header('Content-Type: application/json');
-        echo json_encode([
-            'success' => false,
-            'error' => 'Unauthorized',
-            'message' => $message
-        ]);
-    }
-
-    /**
-     * Verify API key without throwing errors (for optional auth)
-     *
-     * @return array|null User data or null if not authenticated
-     */
-    public function verifyOptional() {
-        $authHeader = $this->getAuthorizationHeader();
-
-        if (empty($authHeader)) {
-            return null;
-        }
-
-        if (!preg_match('/^Bearer\s+(.+)$/i', $authHeader, $matches)) {
-            return null;
-        }
-
-        $apiKey = $matches[1];
-        $keyData = $this->apiKeyModel->validateKey($apiKey);
-
-        if (!$keyData) {
-            return null;
-        }
-
-        $user = $this->userModel->getSystemUser();
-
-        if ($user) {
-            $user['api_key_id'] = $keyData['api_key_id'];
-            $user['api_key_name'] = $keyData['key_name'];
-        }
-
-        return $user;
-    }
-}

middleware/AuthMiddleware.php

@@ -1,256 +0,0 @@
-<?php
-/**
- * AuthMiddleware - Handles authentication via Authelia forward auth headers
- */
-require_once dirname(__DIR__) . '/models/UserModel.php';
-
-class AuthMiddleware {
-    private $userModel;
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-        $this->userModel = new UserModel($conn);
-    }
-
-    /**
-     * Authenticate user from Authelia forward auth headers
-     *
-     * @return array User data array
-     * @throws Exception if authentication fails
-     */
-    public function authenticate() {
-        // Start session if not already started
-        if (session_status() === PHP_SESSION_NONE) {
-            session_start();
-        }
-
-        // Check if user is already authenticated in session
-        if (isset($_SESSION['user']) && isset($_SESSION['user']['user_id'])) {
-            // Verify session hasn't expired (5 hour timeout)
-            if (isset($_SESSION['last_activity']) && (time() - $_SESSION['last_activity'] > 18000)) {
-                // Session expired, clear it
-                session_unset();
-                session_destroy();
-                session_start();
-            } else {
-                // Update last activity time
-                $_SESSION['last_activity'] = time();
-                return $_SESSION['user'];
-            }
-        }
-
-        // Read Authelia forward auth headers
-        $username = $this->getHeader('HTTP_REMOTE_USER');
-        $displayName = $this->getHeader('HTTP_REMOTE_NAME');
-        $email = $this->getHeader('HTTP_REMOTE_EMAIL');
-        $groups = $this->getHeader('HTTP_REMOTE_GROUPS');
-
-        // Check if authentication headers are present
-        if (empty($username)) {
-            // No auth headers - user not authenticated
-            $this->redirectToAuth();
-            exit;
-        }
-
-        // Check if user has required group membership
-        if (!$this->checkGroupAccess($groups)) {
-            $this->showAccessDenied($username, $groups);
-            exit;
-        }
-
-        // Sync user to database (create or update)
-        $user = $this->userModel->syncUserFromAuthelia($username, $displayName, $email, $groups);
-
-        if (!$user) {
-            throw new Exception("Failed to sync user from Authelia");
-        }
-
-        // Store user in session
-        $_SESSION['user'] = $user;
-        $_SESSION['last_activity'] = time();
-
-        return $user;
-    }
-
-    /**
-     * Get header value from server variables
-     *
-     * @param string $header Header name
-     * @return string|null Header value or null if not set
-     */
-    private function getHeader($header) {
-        if (isset($_SERVER[$header])) {
-            return $_SERVER[$header];
-        }
-        return null;
-    }
-
-    /**
-     * Check if user has required group membership
-     *
-     * @param string $groups Comma-separated group names
-     * @return bool True if user has access
-     */
-    private function checkGroupAccess($groups) {
-        if (empty($groups)) {
-            return false;
-        }
-
-        // Check for admin or employee group membership
-        $userGroups = array_map('trim', explode(',', strtolower($groups)));
-        $requiredGroups = ['admin', 'employee'];
-
-        return !empty(array_intersect($userGroups, $requiredGroups));
-    }
-
-    /**
-     * Redirect to Authelia login
-     */
-    private function redirectToAuth() {
-        // Redirect to the auth endpoint (Authelia will handle the redirect back)
-        header('HTTP/1.1 401 Unauthorized');
-        echo '<!DOCTYPE html>
-<html>
-<head>
-    <title>Authentication Required</title>
-    <style>
-        body {
-            font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
-            display: flex;
-            justify-content: center;
-            align-items: center;
-            min-height: 100vh;
-            margin: 0;
-            background: #f5f5f5;
-        }
-        .auth-container {
-            background: white;
-            padding: 2rem;
-            border-radius: 8px;
-            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
-            text-align: center;
-            max-width: 400px;
-        }
-        .auth-container h1 {
-            color: #333;
-            margin-bottom: 1rem;
-        }
-        .auth-container p {
-            color: #666;
-            margin-bottom: 1.5rem;
-        }
-        .auth-container a {
-            display: inline-block;
-            background: #4285f4;
-            color: white;
-            padding: 0.75rem 2rem;
-            border-radius: 4px;
-            text-decoration: none;
-            transition: background 0.2s;
-        }
-        .auth-container a:hover {
-            background: #357ae8;
-        }
-    </style>
-</head>
-<body>
-    <div class="auth-container">
-        <h1>Authentication Required</h1>
-        <p>You need to be logged in to access Tinker Tickets.</p>
-        <a href="/">Continue to Login</a>
-    </div>
-</body>
-</html>';
-        exit;
-    }
-
-    /**
-     * Show access denied page
-     *
-     * @param string $username Username
-     * @param string $groups User groups
-     */
-    private function showAccessDenied($username, $groups) {
-        header('HTTP/1.1 403 Forbidden');
-        echo '<!DOCTYPE html>
-<html>
-<head>
-    <title>Access Denied</title>
-    <style>
-        body {
-            font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
-            display: flex;
-            justify-content: center;
-            align-items: center;
-            min-height: 100vh;
-            margin: 0;
-            background: #f5f5f5;
-        }
-        .denied-container {
-            background: white;
-            padding: 2rem;
-            border-radius: 8px;
-            box-shadow: 0 2px 10px rgba(0,0,0,0.1);
-            text-align: center;
-            max-width: 500px;
-        }
-        .denied-container h1 {
-            color: #d32f2f;
-            margin-bottom: 1rem;
-        }
-        .denied-container p {
-            color: #666;
-            margin-bottom: 0.5rem;
-        }
-        .denied-container .user-info {
-            background: #f5f5f5;
-            padding: 1rem;
-            border-radius: 4px;
-            margin: 1rem 0;
-            font-family: monospace;
-            font-size: 0.9rem;
-        }
-    </style>
-</head>
-<body>
-    <div class="denied-container">
-        <h1>Access Denied</h1>
-        <p>You do not have permission to access Tinker Tickets.</p>
-        <p>Required groups: <strong>admin</strong> or <strong>employee</strong></p>
-        <div class="user-info">
-            <div>Username: ' . htmlspecialchars($username) . '</div>
-            <div>Groups: ' . htmlspecialchars($groups ?: 'none') . '</div>
-        </div>
-        <p>Please contact your administrator if you believe this is an error.</p>
-    </div>
-</body>
-</html>';
-        exit;
-    }
-
-    /**
-     * Get current authenticated user from session
-     *
-     * @return array|null User data or null if not authenticated
-     */
-    public static function getCurrentUser() {
-        if (session_status() === PHP_SESSION_NONE) {
-            session_start();
-        }
-
-        return $_SESSION['user'] ?? null;
-    }
-
-    /**
-     * Logout current user
-     */
-    public static function logout() {
-        if (session_status() === PHP_SESSION_NONE) {
-            session_start();
-        }
-
-        session_unset();
-        session_destroy();
-    }
-}

migrations/001_create_users_table.sql

@@ -1,17 +0,0 @@
--- Create users table for SSO integration
-CREATE TABLE IF NOT EXISTS users (
-  user_id INT AUTO_INCREMENT PRIMARY KEY,
-  username VARCHAR(100) UNIQUE NOT NULL,
-  display_name VARCHAR(255),
-  email VARCHAR(255),
-  groups TEXT,
-  is_admin BOOLEAN DEFAULT FALSE,
-  last_login TIMESTAMP NULL,
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  INDEX idx_username (username)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;
-
--- Insert system user for hwmonDaemon
-INSERT INTO users (username, display_name, email, groups, is_admin, created_at)
-VALUES ('system', 'System', 'system@lotusguild.org', '', FALSE, NOW())
-ON DUPLICATE KEY UPDATE username = username;

migrations/002_create_api_keys_table.sql

@@ -1,15 +0,0 @@
--- Create API keys table for external service authentication
-CREATE TABLE IF NOT EXISTS api_keys (
-  api_key_id INT AUTO_INCREMENT PRIMARY KEY,
-  key_name VARCHAR(100) NOT NULL,
-  key_hash VARCHAR(255) UNIQUE NOT NULL,
-  key_prefix VARCHAR(20) NOT NULL,
-  is_active BOOLEAN DEFAULT TRUE,
-  created_by INT,
-  last_used TIMESTAMP NULL,
-  expires_at TIMESTAMP NULL,
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  FOREIGN KEY (created_by) REFERENCES users(user_id) ON DELETE SET NULL,
-  INDEX idx_key_hash (key_hash),
-  INDEX idx_is_active (is_active)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;

migrations/003_create_audit_log_table.sql

@@ -1,16 +0,0 @@
--- Create audit log table for tracking all user actions
-CREATE TABLE IF NOT EXISTS audit_log (
-  audit_id BIGINT AUTO_INCREMENT PRIMARY KEY,
-  user_id INT,
-  action_type VARCHAR(50) NOT NULL,
-  entity_type VARCHAR(50) NOT NULL,
-  entity_id VARCHAR(50),
-  details JSON,
-  ip_address VARCHAR(45),
-  created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-  FOREIGN KEY (user_id) REFERENCES users(user_id) ON DELETE SET NULL,
-  INDEX idx_user_id (user_id),
-  INDEX idx_created_at (created_at),
-  INDEX idx_entity (entity_type, entity_id),
-  INDEX idx_action_type (action_type)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;

migrations/004_alter_tickets_table.sql

@@ -1,30 +0,0 @@
--- Add user tracking columns to tickets table
-ALTER TABLE tickets
-  ADD COLUMN IF NOT EXISTS created_by INT,
-  ADD COLUMN IF NOT EXISTS updated_by INT,
-  ADD COLUMN IF NOT EXISTS updated_at TIMESTAMP NULL;
-
--- Add foreign key constraints if they don't exist
-SET @fk_exists = (SELECT COUNT(*) FROM INFORMATION_SCHEMA.TABLE_CONSTRAINTS
-                  WHERE CONSTRAINT_NAME = 'fk_tickets_created_by'
-                  AND TABLE_NAME = 'tickets'
-                  AND TABLE_SCHEMA = DATABASE());
-
-SET @sql = IF(@fk_exists = 0,
-  'ALTER TABLE tickets ADD CONSTRAINT fk_tickets_created_by FOREIGN KEY (created_by) REFERENCES users(user_id) ON DELETE SET NULL',
-  'SELECT "Foreign key fk_tickets_created_by already exists"');
-PREPARE stmt FROM @sql;
-EXECUTE stmt;
-DEALLOCATE PREPARE stmt;
-
-SET @fk_exists = (SELECT COUNT(*) FROM INFORMATION_SCHEMA.TABLE_CONSTRAINTS
-                  WHERE CONSTRAINT_NAME = 'fk_tickets_updated_by'
-                  AND TABLE_NAME = 'tickets'
-                  AND TABLE_SCHEMA = DATABASE());
-
-SET @sql = IF(@fk_exists = 0,
-  'ALTER TABLE tickets ADD CONSTRAINT fk_tickets_updated_by FOREIGN KEY (updated_by) REFERENCES users(user_id) ON DELETE SET NULL',
-  'SELECT "Foreign key fk_tickets_updated_by already exists"');
-PREPARE stmt FROM @sql;
-EXECUTE stmt;
-DEALLOCATE PREPARE stmt;

migrations/005_alter_comments_table.sql

@@ -1,19 +0,0 @@
--- Add user_id column to ticket_comments table
-ALTER TABLE ticket_comments
-  ADD COLUMN IF NOT EXISTS user_id INT;
-
--- Add foreign key constraint if it doesn't exist
-SET @fk_exists = (SELECT COUNT(*) FROM INFORMATION_SCHEMA.TABLE_CONSTRAINTS
-                  WHERE CONSTRAINT_NAME = 'fk_comments_user_id'
-                  AND TABLE_NAME = 'ticket_comments'
-                  AND TABLE_SCHEMA = DATABASE());
-
-SET @sql = IF(@fk_exists = 0,
-  'ALTER TABLE ticket_comments ADD CONSTRAINT fk_comments_user_id FOREIGN KEY (user_id) REFERENCES users(user_id) ON DELETE SET NULL',
-  'SELECT "Foreign key fk_comments_user_id already exists"');
-PREPARE stmt FROM @sql;
-EXECUTE stmt;
-DEALLOCATE PREPARE stmt;
-
--- Update existing comments to reference jared user (first admin)
--- This will be done after jared user is created via web login

migrations/006_add_indexes.sql

@@ -1,39 +0,0 @@
--- Add database indexes for performance optimization
--- Check and create index on tickets.status
-SET @index_exists = (SELECT COUNT(*) FROM INFORMATION_SCHEMA.STATISTICS
-                     WHERE TABLE_NAME = 'tickets'
-                     AND INDEX_NAME = 'idx_status'
-                     AND TABLE_SCHEMA = DATABASE());
-
-SET @sql = IF(@index_exists = 0,
-  'CREATE INDEX idx_status ON tickets(status)',
-  'SELECT "Index idx_status already exists"');
-PREPARE stmt FROM @sql;
-EXECUTE stmt;
-DEALLOCATE PREPARE stmt;
-
--- Check and create index on tickets.priority
-SET @index_exists = (SELECT COUNT(*) FROM INFORMATION_SCHEMA.STATISTICS
-                     WHERE TABLE_NAME = 'tickets'
-                     AND INDEX_NAME = 'idx_priority'
-                     AND TABLE_SCHEMA = DATABASE());
-
-SET @sql = IF(@index_exists = 0,
-  'CREATE INDEX idx_priority ON tickets(priority)',
-  'SELECT "Index idx_priority already exists"');
-PREPARE stmt FROM @sql;
-EXECUTE stmt;
-DEALLOCATE PREPARE stmt;
-
--- Check and create index on tickets.created_at
-SET @index_exists = (SELECT COUNT(*) FROM INFORMATION_SCHEMA.STATISTICS
-                     WHERE TABLE_NAME = 'tickets'
-                     AND INDEX_NAME = 'idx_tickets_created_at'
-                     AND TABLE_SCHEMA = DATABASE());
-
-SET @sql = IF(@index_exists = 0,
-  'CREATE INDEX idx_tickets_created_at ON tickets(created_at)',
-  'SELECT "Index idx_tickets_created_at already exists"');
-PREPARE stmt FROM @sql;
-EXECUTE stmt;
-DEALLOCATE PREPARE stmt;

migrations/007_add_ticket_assignment.sql

@@ -1,13 +0,0 @@
--- Migration 007: Add ticket assignment functionality
--- Adds assigned_to column to tickets table
-
--- Add assigned_to column to tickets table
-ALTER TABLE tickets
-    ADD COLUMN assigned_to INT NULL,
-    ADD CONSTRAINT fk_tickets_assigned_to
-        FOREIGN KEY (assigned_to)
-        REFERENCES users(user_id)
-        ON DELETE SET NULL;
-
--- Add index for performance
-CREATE INDEX idx_assigned_to ON tickets(assigned_to);

migrations/008_add_status_workflows.sql

@@ -1,31 +0,0 @@
--- Migration 008: Add status workflow management
--- Creates status_transitions table for workflow validation
-
--- Table to define allowed status transitions
-CREATE TABLE status_transitions (
-    transition_id INT AUTO_INCREMENT PRIMARY KEY,
-    from_status VARCHAR(50) NOT NULL,
-    to_status VARCHAR(50) NOT NULL,
-    requires_comment BOOLEAN DEFAULT FALSE,
-    requires_admin BOOLEAN DEFAULT FALSE,
-    is_active BOOLEAN DEFAULT TRUE,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    UNIQUE KEY unique_transition (from_status, to_status),
-    INDEX idx_from_status (from_status)
-);
-
--- Insert default transitions
-INSERT INTO status_transitions (from_status, to_status, requires_comment) VALUES
-    ('Open', 'In Progress', FALSE),
-    ('Open', 'Closed', TRUE),
-    ('In Progress', 'Open', FALSE),
-    ('In Progress', 'Closed', TRUE),
-    ('Closed', 'Open', TRUE),
-    ('Closed', 'In Progress', FALSE);
-
--- Add new status "Resolved"
-INSERT INTO status_transitions (from_status, to_status, requires_comment) VALUES
-    ('In Progress', 'Resolved', FALSE),
-    ('Resolved', 'Closed', FALSE),
-    ('Resolved', 'In Progress', TRUE),
-    ('Open', 'Resolved', FALSE);

migrations/009_add_ticket_templates.sql

@@ -1,24 +0,0 @@
--- Migration 009: Add ticket templates
--- Creates ticket_templates table for reusable ticket templates
-
-CREATE TABLE ticket_templates (
-    template_id INT AUTO_INCREMENT PRIMARY KEY,
-    template_name VARCHAR(100) NOT NULL,
-    title_template VARCHAR(255) NOT NULL,
-    description_template TEXT NOT NULL,
-    category VARCHAR(50),
-    type VARCHAR(50),
-    default_priority INT DEFAULT 4,
-    created_by INT,
-    is_active BOOLEAN DEFAULT TRUE,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    FOREIGN KEY (created_by) REFERENCES users(user_id),
-    INDEX idx_template_name (template_name)
-);
-
--- Insert default templates
-INSERT INTO ticket_templates (template_name, title_template, description_template, category, type, default_priority) VALUES
-('Hardware Failure', 'Hardware Failure: [Device Name]', 'Device: \nIssue: \nError Messages: \nTroubleshooting Done: ', 'Hardware', 'Problem', 2),
-('Software Installation', 'Install [Software Name]', 'Software: \nVersion: \nLicense Key: \nInstallation Path: ', 'Software', 'Install', 3),
-('Network Issue', 'Network Issue: [Brief Description]', 'Affected System: \nSymptoms: \nIP Address: \nConnectivity Tests: ', 'Hardware', 'Problem', 2),
-('Maintenance Request', 'Scheduled Maintenance: [System Name]', 'System: \nMaintenance Type: \nScheduled Date: \nDowntime Expected: ', 'Hardware', 'Maintenance', 4);

migrations/009_simplify_status_workflow.sql

@@ -1,43 +0,0 @@
--- Migration 009: Simplify status workflow
--- Removes "Resolved" status and adds "Pending" status
--- Keeps only: Open, Pending, In Progress, Closed
-
--- First, update any existing tickets with "Resolved" status to "Closed"
-UPDATE tickets SET status = 'Closed' WHERE status = 'Resolved';
-
--- Delete all existing transitions with "Resolved"
-DELETE FROM status_transitions WHERE from_status = 'Resolved' OR to_status = 'Resolved';
-
--- Clear all existing transitions to rebuild clean workflow
-DELETE FROM status_transitions;
-
--- Define new simplified workflow with Pending status
--- OPEN transitions
-INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
-    ('Open', 'Pending', FALSE, FALSE),           -- Waiting on external dependency
-    ('Open', 'In Progress', FALSE, FALSE),       -- Start work
-    ('Open', 'Closed', TRUE, FALSE);             -- Close without work (duplicate, won't fix, etc.)
-
--- PENDING transitions
-INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
-    ('Pending', 'Open', FALSE, FALSE),           -- Unblock and reopen
-    ('Pending', 'In Progress', FALSE, FALSE),    -- Start work while pending
-    ('Pending', 'Closed', TRUE, FALSE);          -- Close while pending
-
--- IN PROGRESS transitions
-INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
-    ('In Progress', 'Open', FALSE, FALSE),       -- Stop work, back to queue
-    ('In Progress', 'Pending', FALSE, FALSE),    -- Blocked by external dependency
-    ('In Progress', 'Closed', TRUE, FALSE);      -- Complete and close
-
--- CLOSED transitions
-INSERT INTO status_transitions (from_status, to_status, requires_comment, requires_admin) VALUES
-    ('Closed', 'Open', TRUE, FALSE),             -- Reopen (requires explanation)
-    ('Closed', 'In Progress', FALSE, FALSE);     -- Reopen and start work immediately
-
--- Verify new transitions
-SELECT 'New Status Transitions:' as info;
-SELECT from_status, to_status, requires_comment, requires_admin
-FROM status_transitions
-WHERE is_active = TRUE
-ORDER BY from_status, to_status;

migrations/010_add_bulk_operations.sql

@@ -1,19 +0,0 @@
--- Migration 010: Add bulk operations tracking
--- Creates bulk_operations table for admin bulk actions
-
-CREATE TABLE bulk_operations (
-    operation_id INT AUTO_INCREMENT PRIMARY KEY,
-    operation_type VARCHAR(50) NOT NULL,
-    ticket_ids TEXT NOT NULL, -- Comma-separated
-    performed_by INT NOT NULL,
-    parameters JSON,
-    status VARCHAR(20) DEFAULT 'pending',
-    total_tickets INT,
-    processed_tickets INT DEFAULT 0,
-    failed_tickets INT DEFAULT 0,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    completed_at TIMESTAMP NULL,
-    FOREIGN KEY (performed_by) REFERENCES users(user_id),
-    INDEX idx_performed_by (performed_by),
-    INDEX idx_created_at (created_at)
-);

migrations/010_expand_status_column.sql

@@ -1,18 +0,0 @@
--- Migration 010: Expand status column to accommodate longer status names
--- The status column was likely VARCHAR(10) which can't fit "In Progress" or "Pending"
-
--- Check current column definition
-SHOW COLUMNS FROM tickets LIKE 'status';
-
--- Expand the status column to accommodate longer status names
-ALTER TABLE tickets
-MODIFY COLUMN status VARCHAR(20) NOT NULL DEFAULT 'Open';
-
--- Verify the change
-SHOW COLUMNS FROM tickets LIKE 'status';
-
--- Show current status distribution
-SELECT status, COUNT(*) as count
-FROM tickets
-GROUP BY status
-ORDER BY status;

migrations/011_create_user_preferences.sql

@@ -1,48 +0,0 @@
--- Migration 011: Create user_preferences table for persistent user settings
--- Stores user-specific preferences like rows per page, default filters, etc.
-
-CREATE TABLE IF NOT EXISTS user_preferences (
-    id INT AUTO_INCREMENT PRIMARY KEY,
-    user_id INT NOT NULL,
-    preference_key VARCHAR(100) NOT NULL,
-    preference_value TEXT,
-    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
-    UNIQUE KEY unique_user_pref (user_id, preference_key),
-    FOREIGN KEY (user_id) REFERENCES users(user_id) ON DELETE CASCADE
-);
-
--- Default preferences for existing users
-INSERT INTO user_preferences (user_id, preference_key, preference_value)
-SELECT user_id, 'rows_per_page', '15' FROM users
-WHERE user_id NOT IN (SELECT user_id FROM user_preferences WHERE preference_key = 'rows_per_page');
-
-INSERT INTO user_preferences (user_id, preference_key, preference_value)
-SELECT user_id, 'default_status_filters', 'Open,Pending,In Progress' FROM users
-WHERE user_id NOT IN (SELECT user_id FROM user_preferences WHERE preference_key = 'default_status_filters');
-
-INSERT INTO user_preferences (user_id, preference_key, preference_value)
-SELECT user_id, 'table_density', 'normal' FROM users
-WHERE user_id NOT IN (SELECT user_id FROM user_preferences WHERE preference_key = 'table_density');
-
-INSERT INTO user_preferences (user_id, preference_key, preference_value)
-SELECT user_id, 'notifications_enabled', '1' FROM users
-WHERE user_id NOT IN (SELECT user_id FROM user_preferences WHERE preference_key = 'notifications_enabled');
-
-INSERT INTO user_preferences (user_id, preference_key, preference_value)
-SELECT user_id, 'sound_effects', '1' FROM users
-WHERE user_id NOT IN (SELECT user_id FROM user_preferences WHERE preference_key = 'sound_effects');
-
-INSERT INTO user_preferences (user_id, preference_key, preference_value)
-SELECT user_id, 'toast_duration', '3000' FROM users
-WHERE user_id NOT IN (SELECT user_id FROM user_preferences WHERE preference_key = 'toast_duration');
-
--- Verify table created
-SELECT 'User Preferences Table Created' as info;
-DESCRIBE user_preferences;
-
--- Show count of preferences
-SELECT 'Default Preferences Inserted' as info;
-SELECT preference_key, COUNT(*) as user_count
-FROM user_preferences
-GROUP BY preference_key
-ORDER BY preference_key;

migrations/011_remove_view_tracking.sql

@@ -1,2 +0,0 @@
--- Remove all ticket view tracking records from audit_log
-DELETE FROM audit_log WHERE action_type = 'view';

migrations/012_create_saved_filters.sql

@@ -1,15 +0,0 @@
--- Create saved_filters table for storing user's custom search filters
-CREATE TABLE IF NOT EXISTS saved_filters (
-    filter_id INT AUTO_INCREMENT PRIMARY KEY,
-    user_id INT NOT NULL,
-    filter_name VARCHAR(100) NOT NULL,
-    filter_criteria JSON NOT NULL,
-    is_default BOOLEAN DEFAULT FALSE,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
-    FOREIGN KEY (user_id) REFERENCES users(user_id) ON DELETE CASCADE,
-    UNIQUE KEY unique_user_filter_name (user_id, filter_name)
-) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;
-
--- Create index for faster lookups
-CREATE INDEX idx_user_filters ON saved_filters(user_id, is_default);

migrations/MIGRATION_009_INSTRUCTIONS.md

@@ -1,118 +0,0 @@
-# Migration 009: Simplify Status Workflow
-
-This migration removes the "Resolved" status and adds a "Pending" status to the ticket system.
-
-## Status Changes
-
-### Before (4 statuses):
-- Open
-- In Progress
-- **Resolved** ❌ (being removed)
-- Closed
-
-### After (4 statuses):
-- Open
-- **Pending** ✅ (new)
-- In Progress
-- Closed
-
-## What "Pending" Means
-
-**Pending** status indicates a ticket is waiting on:
-- External dependencies
-- Third-party responses
-- Parts/equipment to arrive
-- Customer information
-- Approval from another team
-
-Unlike "In Progress" which means active work is happening, "Pending" means the ticket is blocked and waiting.
-
-## Running the Migration
-
-On the tinkertickets server, run:
-
-```bash
-cd /var/www/html/tinkertickets/migrations
-mysql -h 10.10.10.50 -u tinkertickets -p'&*woX!5R$x8Tyrm7zNxC' ticketing_system < 009_simplify_status_workflow.sql
-```
-
-## What the Migration Does
-
-1. Updates any existing tickets with status "Resolved" to "Closed"
-2. Deletes all status transitions involving "Resolved"
-3. Creates new workflow with "Pending" status
-4. Sets up the following allowed transitions:
-
-### New Workflow Transitions:
-
-**From Open:**
-- → Pending (no comment required)
-- → In Progress (no comment required)
-- → Closed (requires comment)
-
-**From Pending:**
-- → Open (no comment required)
-- → In Progress (no comment required)
-- → Closed (requires comment)
-
-**From In Progress:**
-- → Open (no comment required)
-- → Pending (no comment required)
-- → Closed (requires comment)
-
-**From Closed:**
-- → Open (requires comment - explain why reopening)
-- → In Progress (no comment required)
-
-## CSS Updates
-
-The following CSS files have been updated:
-- ✅ `/assets/css/dashboard.css` - Added `.status-Pending` styling with purple color (#9c27b0) and pause icon
-- ✅ `/assets/css/ticket.css` - Added `.status-Pending` styling
-
-## Visual Appearance
-
-The Pending status will display as:
-```
-[⏸ PENDING]
-```
-- Purple color border and text
-- Pause icon (⏸) to indicate waiting state
-- Terminal-style glow effect
-
-## Verification
-
-After running the migration, verify:
-
-1. Check that all tickets previously marked "Resolved" are now "Closed":
-   ```sql
-   SELECT COUNT(*) FROM tickets WHERE status = 'Resolved';  -- Should be 0
-   SELECT COUNT(*) FROM tickets WHERE status = 'Closed';
-   ```
-
-2. Check new transitions exist:
-   ```sql
-   SELECT from_status, to_status FROM status_transitions
-   WHERE from_status = 'Pending' OR to_status = 'Pending'
-   ORDER BY from_status, to_status;
-   ```
-
-3. Test creating a new ticket and changing its status to Pending in the UI
-
-## Rollback (if needed)
-
-If you need to rollback this migration:
-
-```sql
--- Restore Resolved status transitions
-DELETE FROM status_transitions WHERE from_status = 'Pending' OR to_status = 'Pending';
-
-INSERT INTO status_transitions (from_status, to_status, requires_comment) VALUES
-    ('In Progress', 'Resolved', FALSE),
-    ('Resolved', 'Closed', FALSE),
-    ('Resolved', 'In Progress', TRUE),
-    ('Open', 'Resolved', FALSE);
-
--- Update any Pending tickets to Open
-UPDATE tickets SET status = 'Open' WHERE status = 'Pending';
-```

migrations/rollback_all.sql

@@ -1,25 +0,0 @@
--- Rollback script to undo all SSO integration changes
--- WARNING: This will delete all user data, API keys, and audit logs
-
--- Drop foreign keys first
-ALTER TABLE ticket_comments DROP FOREIGN KEY IF EXISTS fk_comments_user_id;
-ALTER TABLE tickets DROP FOREIGN KEY IF EXISTS fk_tickets_created_by;
-ALTER TABLE tickets DROP FOREIGN KEY IF EXISTS fk_tickets_updated_by;
-ALTER TABLE api_keys DROP FOREIGN KEY IF EXISTS api_keys_ibfk_1;
-ALTER TABLE audit_log DROP FOREIGN KEY IF EXISTS audit_log_ibfk_1;
-
--- Drop columns from existing tables
-ALTER TABLE ticket_comments DROP COLUMN IF EXISTS user_id;
-ALTER TABLE tickets DROP COLUMN IF EXISTS created_by;
-ALTER TABLE tickets DROP COLUMN IF EXISTS updated_by;
-ALTER TABLE tickets DROP COLUMN IF EXISTS updated_at;
-
--- Drop new tables
-DROP TABLE IF EXISTS audit_log;
-DROP TABLE IF EXISTS api_keys;
-DROP TABLE IF EXISTS users;
-
--- Drop indexes
-DROP INDEX IF EXISTS idx_status ON tickets;
-DROP INDEX IF EXISTS idx_priority ON tickets;
-DROP INDEX IF EXISTS idx_tickets_created_at ON tickets;

migrations/run_migrations.php

@@ -1,107 +0,0 @@
-<?php
-/**
- * Database Migration Runner
- * Executes all migration files in order
- */
-
-error_reporting(E_ALL);
-ini_set('display_errors', 1);
-
-// Load environment variables
-$envFile = dirname(__DIR__) . '/.env';
-if (!file_exists($envFile)) {
-    die("Error: .env file not found at $envFile\n");
-}
-
-$envVars = parse_ini_file($envFile);
-if (!$envVars) {
-    die("Error: Could not parse .env file\n");
-}
-
-// Connect to database
-$conn = new mysqli(
-    $envVars['DB_HOST'],
-    $envVars['DB_USER'],
-    $envVars['DB_PASS'],
-    $envVars['DB_NAME']
-);
-
-if ($conn->connect_error) {
-    die("Database connection failed: " . $conn->connect_error . "\n");
-}
-
-echo "Connected to database: {$envVars['DB_NAME']}\n\n";
-
-// Get all migration files
-$migrationFiles = glob(__DIR__ . '/*.sql');
-sort($migrationFiles);
-
-// Filter out rollback script
-$migrationFiles = array_filter($migrationFiles, function($file) {
-    return !strpos($file, 'rollback');
-});
-
-if (empty($migrationFiles)) {
-    echo "No migration files found.\n";
-    exit(0);
-}
-
-echo "Found " . count($migrationFiles) . " migration(s):\n";
-foreach ($migrationFiles as $file) {
-    echo "  - " . basename($file) . "\n";
-}
-echo "\n";
-
-// Execute each migration
-$successCount = 0;
-$errorCount = 0;
-
-foreach ($migrationFiles as $file) {
-    $filename = basename($file);
-    echo "Executing: $filename... ";
-
-    $sql = file_get_contents($file);
-
-    // Split SQL into individual statements
-    // This handles multi-statement migrations
-    if ($conn->multi_query($sql)) {
-        do {
-            // Store first result set
-            if ($result = $conn->store_result()) {
-                $result->free();
-            }
-            // Check for errors
-            if ($conn->errno) {
-                echo "FAILED\n";
-                echo "  Error: " . $conn->error . "\n";
-                $errorCount++;
-                break;
-            }
-        } while ($conn->more_results() && $conn->next_result());
-
-        // If we got through all results without error
-        if (!$conn->errno) {
-            echo "OK\n";
-            $successCount++;
-        }
-    } else {
-        echo "FAILED\n";
-        echo "  Error: " . $conn->error . "\n";
-        $errorCount++;
-    }
-}
-
-echo "\n";
-echo "Migration Summary:\n";
-echo "  Success: $successCount\n";
-echo "  Errors: $errorCount\n";
-
-if ($errorCount > 0) {
-    echo "\nSome migrations failed. Please review errors above.\n";
-    exit(1);
-} else {
-    echo "\nAll migrations completed successfully!\n";
-    exit(0);
-}
-
-$conn->close();

models/ApiKeyModel.php

@@ -1,229 +0,0 @@
-<?php
-/**
- * ApiKeyModel - Handles API key generation and validation
- */
-class ApiKeyModel {
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-    }
-
-    /**
-     * Generate a new API key
-     *
-     * @param string $keyName Descriptive name for the key
-     * @param int $createdBy User ID who created the key
-     * @param int|null $expiresInDays Number of days until expiration (null for no expiration)
-     * @return array Array with 'success', 'api_key' (plaintext), 'key_prefix', 'error'
-     */
-    public function createKey($keyName, $createdBy, $expiresInDays = null) {
-        // Generate random API key (32 bytes = 64 hex characters)
-        $apiKey = bin2hex(random_bytes(32));
-
-        // Create key prefix (first 8 characters) for identification
-        $keyPrefix = substr($apiKey, 0, 8);
-
-        // Hash the API key for storage
-        $keyHash = hash('sha256', $apiKey);
-
-        // Calculate expiration date if specified
-        $expiresAt = null;
-        if ($expiresInDays !== null) {
-            $expiresAt = date('Y-m-d H:i:s', strtotime("+$expiresInDays days"));
-        }
-
-        // Insert API key into database
-        $stmt = $this->conn->prepare(
-            "INSERT INTO api_keys (key_name, key_hash, key_prefix, created_by, expires_at) VALUES (?, ?, ?, ?, ?)"
-        );
-        $stmt->bind_param("sssis", $keyName, $keyHash, $keyPrefix, $createdBy, $expiresAt);
-
-        if ($stmt->execute()) {
-            $keyId = $this->conn->insert_id;
-            $stmt->close();
-
-            return [
-                'success' => true,
-                'api_key' => $apiKey,  // Return plaintext key ONCE
-                'key_prefix' => $keyPrefix,
-                'key_id' => $keyId,
-                'expires_at' => $expiresAt
-            ];
-        } else {
-            $error = $this->conn->error;
-            $stmt->close();
-
-            return [
-                'success' => false,
-                'error' => $error
-            ];
-        }
-    }
-
-    /**
-     * Validate an API key
-     *
-     * @param string $apiKey Plaintext API key to validate
-     * @return array|null API key record if valid, null if invalid
-     */
-    public function validateKey($apiKey) {
-        if (empty($apiKey)) {
-            return null;
-        }
-
-        // Hash the provided key
-        $keyHash = hash('sha256', $apiKey);
-
-        // Query for matching key
-        $stmt = $this->conn->prepare(
-            "SELECT * FROM api_keys WHERE key_hash = ? AND is_active = 1"
-        );
-        $stmt->bind_param("s", $keyHash);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($result->num_rows === 0) {
-            $stmt->close();
-            return null;
-        }
-
-        $keyData = $result->fetch_assoc();
-        $stmt->close();
-
-        // Check expiration
-        if ($keyData['expires_at'] !== null) {
-            $expiresAt = strtotime($keyData['expires_at']);
-            if ($expiresAt < time()) {
-                return null;  // Key has expired
-            }
-        }
-
-        // Update last_used timestamp
-        $this->updateLastUsed($keyData['api_key_id']);
-
-        return $keyData;
-    }
-
-    /**
-     * Update last_used timestamp for an API key
-     *
-     * @param int $keyId API key ID
-     * @return bool Success status
-     */
-    private function updateLastUsed($keyId) {
-        $stmt = $this->conn->prepare("UPDATE api_keys SET last_used = NOW() WHERE api_key_id = ?");
-        $stmt->bind_param("i", $keyId);
-        $success = $stmt->execute();
-        $stmt->close();
-        return $success;
-    }
-
-    /**
-     * Revoke an API key (set is_active to false)
-     *
-     * @param int $keyId API key ID
-     * @return bool Success status
-     */
-    public function revokeKey($keyId) {
-        $stmt = $this->conn->prepare("UPDATE api_keys SET is_active = 0 WHERE api_key_id = ?");
-        $stmt->bind_param("i", $keyId);
-        $success = $stmt->execute();
-        $stmt->close();
-        return $success;
-    }
-
-    /**
-     * Delete an API key permanently
-     *
-     * @param int $keyId API key ID
-     * @return bool Success status
-     */
-    public function deleteKey($keyId) {
-        $stmt = $this->conn->prepare("DELETE FROM api_keys WHERE api_key_id = ?");
-        $stmt->bind_param("i", $keyId);
-        $success = $stmt->execute();
-        $stmt->close();
-        return $success;
-    }
-
-    /**
-     * Get all API keys (for admin panel)
-     *
-     * @return array Array of API key records (without hashes)
-     */
-    public function getAllKeys() {
-        $stmt = $this->conn->prepare(
-            "SELECT ak.*, u.username, u.display_name
-             FROM api_keys ak
-             LEFT JOIN users u ON ak.created_by = u.user_id
-             ORDER BY ak.created_at DESC"
-        );
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $keys = [];
-        while ($row = $result->fetch_assoc()) {
-            // Remove key_hash from response for security
-            unset($row['key_hash']);
-            $keys[] = $row;
-        }
-
-        $stmt->close();
-        return $keys;
-    }
-
-    /**
-     * Get API key by ID
-     *
-     * @param int $keyId API key ID
-     * @return array|null API key record (without hash) or null if not found
-     */
-    public function getKeyById($keyId) {
-        $stmt = $this->conn->prepare(
-            "SELECT ak.*, u.username, u.display_name
-             FROM api_keys ak
-             LEFT JOIN users u ON ak.created_by = u.user_id
-             WHERE ak.api_key_id = ?"
-        );
-        $stmt->bind_param("i", $keyId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($result->num_rows > 0) {
-            $key = $result->fetch_assoc();
-            // Remove key_hash from response for security
-            unset($key['key_hash']);
-            $stmt->close();
-            return $key;
-        }
-
-        $stmt->close();
-        return null;
-    }
-
-    /**
-     * Get keys created by a specific user
-     *
-     * @param int $userId User ID
-     * @return array Array of API key records
-     */
-    public function getKeysByUser($userId) {
-        $stmt = $this->conn->prepare(
-            "SELECT * FROM api_keys WHERE created_by = ? ORDER BY created_at DESC"
-        );
-        $stmt->bind_param("i", $userId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $keys = [];
-        while ($row = $result->fetch_assoc()) {
-            // Remove key_hash from response for security
-            unset($row['key_hash']);
-            $keys[] = $row;
-        }
-
-        $stmt->close();
-        return $keys;
-    }
-}

models/AuditLogModel.php

@@ -1,443 +0,0 @@
-<?php
-/**
- * AuditLogModel - Handles audit trail logging for all user actions
- */
-class AuditLogModel {
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-    }
-
-    /**
-     * Log an action to the audit trail
-     *
-     * @param int $userId User ID performing the action
-     * @param string $actionType Type of action (e.g., 'create', 'update', 'delete', 'view')
-     * @param string $entityType Type of entity (e.g., 'ticket', 'comment', 'api_key')
-     * @param string|null $entityId ID of the entity affected
-     * @param array|null $details Additional details as associative array
-     * @param string|null $ipAddress IP address of the user
-     * @return bool Success status
-     */
-    public function log($userId, $actionType, $entityType, $entityId = null, $details = null, $ipAddress = null) {
-        // Convert details array to JSON
-        $detailsJson = null;
-        if ($details !== null) {
-            $detailsJson = json_encode($details);
-        }
-
-        // Get IP address if not provided
-        if ($ipAddress === null) {
-            $ipAddress = $this->getClientIP();
-        }
-
-        $stmt = $this->conn->prepare(
-            "INSERT INTO audit_log (user_id, action_type, entity_type, entity_id, details, ip_address)
-             VALUES (?, ?, ?, ?, ?, ?)"
-        );
-        $stmt->bind_param("isssss", $userId, $actionType, $entityType, $entityId, $detailsJson, $ipAddress);
-
-        $success = $stmt->execute();
-        $stmt->close();
-
-        return $success;
-    }
-
-    /**
-     * Get audit logs for a specific entity
-     *
-     * @param string $entityType Type of entity
-     * @param string $entityId ID of the entity
-     * @param int $limit Maximum number of logs to return
-     * @return array Array of audit log records
-     */
-    public function getLogsByEntity($entityType, $entityId, $limit = 100) {
-        $stmt = $this->conn->prepare(
-            "SELECT al.*, u.username, u.display_name
-             FROM audit_log al
-             LEFT JOIN users u ON al.user_id = u.user_id
-             WHERE al.entity_type = ? AND al.entity_id = ?
-             ORDER BY al.created_at DESC
-             LIMIT ?"
-        );
-        $stmt->bind_param("ssi", $entityType, $entityId, $limit);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $logs = [];
-        while ($row = $result->fetch_assoc()) {
-            // Decode JSON details
-            if ($row['details']) {
-                $row['details'] = json_decode($row['details'], true);
-            }
-            $logs[] = $row;
-        }
-
-        $stmt->close();
-        return $logs;
-    }
-
-    /**
-     * Get audit logs for a specific user
-     *
-     * @param int $userId User ID
-     * @param int $limit Maximum number of logs to return
-     * @return array Array of audit log records
-     */
-    public function getLogsByUser($userId, $limit = 100) {
-        $stmt = $this->conn->prepare(
-            "SELECT al.*, u.username, u.display_name
-             FROM audit_log al
-             LEFT JOIN users u ON al.user_id = u.user_id
-             WHERE al.user_id = ?
-             ORDER BY al.created_at DESC
-             LIMIT ?"
-        );
-        $stmt->bind_param("ii", $userId, $limit);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $logs = [];
-        while ($row = $result->fetch_assoc()) {
-            // Decode JSON details
-            if ($row['details']) {
-                $row['details'] = json_decode($row['details'], true);
-            }
-            $logs[] = $row;
-        }
-
-        $stmt->close();
-        return $logs;
-    }
-
-    /**
-     * Get recent audit logs (for admin panel)
-     *
-     * @param int $limit Maximum number of logs to return
-     * @param int $offset Offset for pagination
-     * @return array Array of audit log records
-     */
-    public function getRecentLogs($limit = 50, $offset = 0) {
-        $stmt = $this->conn->prepare(
-            "SELECT al.*, u.username, u.display_name
-             FROM audit_log al
-             LEFT JOIN users u ON al.user_id = u.user_id
-             ORDER BY al.created_at DESC
-             LIMIT ? OFFSET ?"
-        );
-        $stmt->bind_param("ii", $limit, $offset);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $logs = [];
-        while ($row = $result->fetch_assoc()) {
-            // Decode JSON details
-            if ($row['details']) {
-                $row['details'] = json_decode($row['details'], true);
-            }
-            $logs[] = $row;
-        }
-
-        $stmt->close();
-        return $logs;
-    }
-
-    /**
-     * Get audit logs filtered by action type
-     *
-     * @param string $actionType Action type to filter by
-     * @param int $limit Maximum number of logs to return
-     * @return array Array of audit log records
-     */
-    public function getLogsByAction($actionType, $limit = 100) {
-        $stmt = $this->conn->prepare(
-            "SELECT al.*, u.username, u.display_name
-             FROM audit_log al
-             LEFT JOIN users u ON al.user_id = u.user_id
-             WHERE al.action_type = ?
-             ORDER BY al.created_at DESC
-             LIMIT ?"
-        );
-        $stmt->bind_param("si", $actionType, $limit);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $logs = [];
-        while ($row = $result->fetch_assoc()) {
-            // Decode JSON details
-            if ($row['details']) {
-                $row['details'] = json_decode($row['details'], true);
-            }
-            $logs[] = $row;
-        }
-
-        $stmt->close();
-        return $logs;
-    }
-
-    /**
-     * Get total count of audit logs
-     *
-     * @return int Total count
-     */
-    public function getTotalCount() {
-        $result = $this->conn->query("SELECT COUNT(*) as count FROM audit_log");
-        $row = $result->fetch_assoc();
-        return (int)$row['count'];
-    }
-
-    /**
-     * Delete old audit logs (for maintenance)
-     *
-     * @param int $daysToKeep Number of days of logs to keep
-     * @return int Number of deleted records
-     */
-    public function deleteOldLogs($daysToKeep = 90) {
-        $stmt = $this->conn->prepare(
-            "DELETE FROM audit_log WHERE created_at < DATE_SUB(NOW(), INTERVAL ? DAY)"
-        );
-        $stmt->bind_param("i", $daysToKeep);
-        $stmt->execute();
-        $affectedRows = $stmt->affected_rows;
-        $stmt->close();
-
-        return $affectedRows;
-    }
-
-    /**
-     * Get client IP address (handles proxies)
-     *
-     * @return string Client IP address
-     */
-    private function getClientIP() {
-        $ipAddress = '';
-
-        // Check for proxy headers
-        if (!empty($_SERVER['HTTP_CF_CONNECTING_IP'])) {
-            // Cloudflare
-            $ipAddress = $_SERVER['HTTP_CF_CONNECTING_IP'];
-        } elseif (!empty($_SERVER['HTTP_X_REAL_IP'])) {
-            // Nginx proxy
-            $ipAddress = $_SERVER['HTTP_X_REAL_IP'];
-        } elseif (!empty($_SERVER['HTTP_X_FORWARDED_FOR'])) {
-            // Standard proxy header
-            $ipAddress = explode(',', $_SERVER['HTTP_X_FORWARDED_FOR'])[0];
-        } elseif (!empty($_SERVER['REMOTE_ADDR'])) {
-            // Direct connection
-            $ipAddress = $_SERVER['REMOTE_ADDR'];
-        }
-
-        return trim($ipAddress);
-    }
-
-    /**
-     * Helper: Log ticket creation
-     *
-     * @param int $userId User ID
-     * @param string $ticketId Ticket ID
-     * @param array $ticketData Ticket data
-     * @return bool Success status
-     */
-    public function logTicketCreate($userId, $ticketId, $ticketData) {
-        return $this->log(
-            $userId,
-            'create',
-            'ticket',
-            $ticketId,
-            ['title' => $ticketData['title'], 'priority' => $ticketData['priority'] ?? null]
-        );
-    }
-
-    /**
-     * Helper: Log ticket update
-     *
-     * @param int $userId User ID
-     * @param string $ticketId Ticket ID
-     * @param array $changes Array of changed fields
-     * @return bool Success status
-     */
-    public function logTicketUpdate($userId, $ticketId, $changes) {
-        return $this->log($userId, 'update', 'ticket', $ticketId, $changes);
-    }
-
-    /**
-     * Helper: Log comment creation
-     *
-     * @param int $userId User ID
-     * @param int $commentId Comment ID
-     * @param string $ticketId Associated ticket ID
-     * @return bool Success status
-     */
-    public function logCommentCreate($userId, $commentId, $ticketId) {
-        return $this->log(
-            $userId,
-            'create',
-            'comment',
-            (string)$commentId,
-            ['ticket_id' => $ticketId]
-        );
-    }
-
-    /**
-     * Helper: Log ticket view
-     *
-     * @param int $userId User ID
-     * @param string $ticketId Ticket ID
-     * @return bool Success status
-     */
-    public function logTicketView($userId, $ticketId) {
-        return $this->log($userId, 'view', 'ticket', $ticketId);
-    }
-
-    /**
-     * Get formatted timeline for a specific ticket
-     * Includes all ticket updates and comments
-     *
-     * @param string $ticketId Ticket ID
-     * @return array Timeline events
-     */
-    public function getTicketTimeline($ticketId) {
-        $stmt = $this->conn->prepare(
-            "SELECT al.*, u.username, u.display_name
-             FROM audit_log al
-             LEFT JOIN users u ON al.user_id = u.user_id
-             WHERE (al.entity_type = 'ticket' AND al.entity_id = ?)
-                OR (al.entity_type = 'comment' AND JSON_EXTRACT(al.details, '$.ticket_id') = ?)
-             ORDER BY al.created_at DESC"
-        );
-        $stmt->bind_param("ss", $ticketId, $ticketId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $timeline = [];
-        while ($row = $result->fetch_assoc()) {
-            if ($row['details']) {
-                $row['details'] = json_decode($row['details'], true);
-            }
-            $timeline[] = $row;
-        }
-
-        $stmt->close();
-        return $timeline;
-    }
-
-    /**
-     * Get filtered audit logs with advanced search
-     *
-     * @param array $filters Associative array of filter criteria
-     * @param int $limit Maximum number of logs to return
-     * @param int $offset Offset for pagination
-     * @return array Array containing logs and total count
-     */
-    public function getFilteredLogs($filters = [], $limit = 50, $offset = 0) {
-        $whereConditions = [];
-        $params = [];
-        $paramTypes = '';
-
-        // Action type filter
-        if (!empty($filters['action_type'])) {
-            $actions = explode(',', $filters['action_type']);
-            $placeholders = str_repeat('?,', count($actions) - 1) . '?';
-            $whereConditions[] = "al.action_type IN ($placeholders)";
-            $params = array_merge($params, $actions);
-            $paramTypes .= str_repeat('s', count($actions));
-        }
-
-        // Entity type filter
-        if (!empty($filters['entity_type'])) {
-            $entities = explode(',', $filters['entity_type']);
-            $placeholders = str_repeat('?,', count($entities) - 1) . '?';
-            $whereConditions[] = "al.entity_type IN ($placeholders)";
-            $params = array_merge($params, $entities);
-            $paramTypes .= str_repeat('s', count($entities));
-        }
-
-        // User filter
-        if (!empty($filters['user_id'])) {
-            $whereConditions[] = "al.user_id = ?";
-            $params[] = (int)$filters['user_id'];
-            $paramTypes .= 'i';
-        }
-
-        // Entity ID filter (for specific ticket/comment)
-        if (!empty($filters['entity_id'])) {
-            $whereConditions[] = "al.entity_id = ?";
-            $params[] = $filters['entity_id'];
-            $paramTypes .= 's';
-        }
-
-        // Date range filters
-        if (!empty($filters['date_from'])) {
-            $whereConditions[] = "DATE(al.created_at) >= ?";
-            $params[] = $filters['date_from'];
-            $paramTypes .= 's';
-        }
-        if (!empty($filters['date_to'])) {
-            $whereConditions[] = "DATE(al.created_at) <= ?";
-            $params[] = $filters['date_to'];
-            $paramTypes .= 's';
-        }
-
-        // IP address filter
-        if (!empty($filters['ip_address'])) {
-            $whereConditions[] = "al.ip_address LIKE ?";
-            $params[] = '%' . $filters['ip_address'] . '%';
-            $paramTypes .= 's';
-        }
-
-        // Build WHERE clause
-        $whereClause = '';
-        if (!empty($whereConditions)) {
-            $whereClause = 'WHERE ' . implode(' AND ', $whereConditions);
-        }
-
-        // Get total count for pagination
-        $countSql = "SELECT COUNT(*) as total FROM audit_log al $whereClause";
-        $countStmt = $this->conn->prepare($countSql);
-        if (!empty($params)) {
-            $countStmt->bind_param($paramTypes, ...$params);
-        }
-        $countStmt->execute();
-        $totalResult = $countStmt->get_result();
-        $totalCount = $totalResult->fetch_assoc()['total'];
-        $countStmt->close();
-
-        // Get filtered logs
-        $sql = "SELECT al.*, u.username, u.display_name
-                FROM audit_log al
-                LEFT JOIN users u ON al.user_id = u.user_id
-                $whereClause
-                ORDER BY al.created_at DESC
-                LIMIT ? OFFSET ?";
-        $stmt = $this->conn->prepare($sql);
-
-        // Add limit and offset parameters
-        $params[] = $limit;
-        $params[] = $offset;
-        $paramTypes .= 'ii';
-
-        if (!empty($params)) {
-            $stmt->bind_param($paramTypes, ...$params);
-        }
-
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $logs = [];
-        while ($row = $result->fetch_assoc()) {
-            if ($row['details']) {
-                $row['details'] = json_decode($row['details'], true);
-            }
-            $logs[] = $row;
-        }
-
-        $stmt->close();
-
-        return [
-            'logs' => $logs,
-            'total' => $totalCount,
-            'pages' => ceil($totalCount / $limit)
-        ];
-    }
-}

models/BulkOperationsModel.php

@@ -1,220 +0,0 @@
-<?php
-/**
- * BulkOperationsModel - Handles bulk ticket operations (Admin only)
- */
-class BulkOperationsModel {
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-    }
-
-    /**
-     * Create a new bulk operation record
-     *
-     * @param string $type Operation type (bulk_close, bulk_assign, bulk_priority)
-     * @param array $ticketIds Array of ticket IDs
-     * @param int $userId User performing the operation
-     * @param array|null $parameters Operation parameters
-     * @return int|false Operation ID or false on failure
-     */
-    public function createBulkOperation($type, $ticketIds, $userId, $parameters = null) {
-        $ticketIdsStr = implode(',', $ticketIds);
-        $totalTickets = count($ticketIds);
-        $parametersJson = $parameters ? json_encode($parameters) : null;
-
-        $sql = "INSERT INTO bulk_operations (operation_type, ticket_ids, performed_by, parameters, total_tickets)
-                VALUES (?, ?, ?, ?, ?)";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ssisi", $type, $ticketIdsStr, $userId, $parametersJson, $totalTickets);
-
-        if ($stmt->execute()) {
-            $operationId = $this->conn->insert_id;
-            $stmt->close();
-            return $operationId;
-        }
-
-        $stmt->close();
-        return false;
-    }
-
-    /**
-     * Process a bulk operation
-     *
-     * @param int $operationId Operation ID
-     * @return array Result with processed and failed counts
-     */
-    public function processBulkOperation($operationId) {
-        // Get operation details
-        $sql = "SELECT * FROM bulk_operations WHERE operation_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $operationId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-        $operation = $result->fetch_assoc();
-        $stmt->close();
-
-        if (!$operation) {
-            return ['processed' => 0, 'failed' => 0, 'error' => 'Operation not found'];
-        }
-
-        $ticketIds = explode(',', $operation['ticket_ids']);
-        $parameters = $operation['parameters'] ? json_decode($operation['parameters'], true) : [];
-        $processed = 0;
-        $failed = 0;
-
-        // Load required models
-        require_once dirname(__DIR__) . '/models/TicketModel.php';
-        require_once dirname(__DIR__) . '/models/AuditLogModel.php';
-
-        $ticketModel = new TicketModel($this->conn);
-        $auditLogModel = new AuditLogModel($this->conn);
-
-        foreach ($ticketIds as $ticketId) {
-            $ticketId = trim($ticketId);
-            $success = false;
-
-            try {
-                switch ($operation['operation_type']) {
-                    case 'bulk_close':
-                        // Get current ticket to preserve other fields
-                        $currentTicket = $ticketModel->getTicketById($ticketId);
-                        if ($currentTicket) {
-                            $success = $ticketModel->updateTicket([
-                                'ticket_id' => $ticketId,
-                                'title' => $currentTicket['title'],
-                                'description' => $currentTicket['description'],
-                                'category' => $currentTicket['category'],
-                                'type' => $currentTicket['type'],
-                                'status' => 'Closed',
-                                'priority' => $currentTicket['priority']
-                            ], $operation['performed_by']);
-
-                            if ($success) {
-                                $auditLogModel->log($operation['performed_by'], 'update', 'ticket', $ticketId,
-                                    ['status' => 'Closed', 'bulk_operation_id' => $operationId]);
-                            }
-                        }
-                        break;
-
-                    case 'bulk_assign':
-                        if (isset($parameters['assigned_to'])) {
-                            $success = $ticketModel->assignTicket($ticketId, $parameters['assigned_to'], $operation['performed_by']);
-                            if ($success) {
-                                $auditLogModel->log($operation['performed_by'], 'assign', 'ticket', $ticketId,
-                                    ['assigned_to' => $parameters['assigned_to'], 'bulk_operation_id' => $operationId]);
-                            }
-                        }
-                        break;
-
-                    case 'bulk_priority':
-                        if (isset($parameters['priority'])) {
-                            $currentTicket = $ticketModel->getTicketById($ticketId);
-                            if ($currentTicket) {
-                                $success = $ticketModel->updateTicket([
-                                    'ticket_id' => $ticketId,
-                                    'title' => $currentTicket['title'],
-                                    'description' => $currentTicket['description'],
-                                    'category' => $currentTicket['category'],
-                                    'type' => $currentTicket['type'],
-                                    'status' => $currentTicket['status'],
-                                    'priority' => $parameters['priority']
-                                ], $operation['performed_by']);
-
-                                if ($success) {
-                                    $auditLogModel->log($operation['performed_by'], 'update', 'ticket', $ticketId,
-                                        ['priority' => $parameters['priority'], 'bulk_operation_id' => $operationId]);
-                                }
-                            }
-                        }
-                        break;
-
-                    case 'bulk_status':
-                        if (isset($parameters['status'])) {
-                            $currentTicket = $ticketModel->getTicketById($ticketId);
-                            if ($currentTicket) {
-                                $success = $ticketModel->updateTicket([
-                                    'ticket_id' => $ticketId,
-                                    'title' => $currentTicket['title'],
-                                    'description' => $currentTicket['description'],
-                                    'category' => $currentTicket['category'],
-                                    'type' => $currentTicket['type'],
-                                    'status' => $parameters['status'],
-                                    'priority' => $currentTicket['priority']
-                                ], $operation['performed_by']);
-
-                                if ($success) {
-                                    $auditLogModel->log($operation['performed_by'], 'update', 'ticket', $ticketId,
-                                        ['status' => $parameters['status'], 'bulk_operation_id' => $operationId]);
-                                }
-                            }
-                        }
-                        break;
-                }
-
-                if ($success) {
-                    $processed++;
-                } else {
-                    $failed++;
-                }
-            } catch (Exception $e) {
-                $failed++;
-                error_log("Bulk operation error for ticket $ticketId: " . $e->getMessage());
-            }
-        }
-
-        // Update operation status
-        $sql = "UPDATE bulk_operations SET status = 'completed', processed_tickets = ?, failed_tickets = ?,
-                completed_at = NOW() WHERE operation_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("iii", $processed, $failed, $operationId);
-        $stmt->execute();
-        $stmt->close();
-
-        return ['processed' => $processed, 'failed' => $failed];
-    }
-
-    /**
-     * Get bulk operation by ID
-     *
-     * @param int $operationId Operation ID
-     * @return array|null Operation record or null
-     */
-    public function getOperationById($operationId) {
-        $sql = "SELECT * FROM bulk_operations WHERE operation_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $operationId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-        $operation = $result->fetch_assoc();
-        $stmt->close();
-        return $operation;
-    }
-
-    /**
-     * Get bulk operations performed by a user
-     *
-     * @param int $userId User ID
-     * @param int $limit Result limit
-     * @return array Array of operations
-     */
-    public function getOperationsByUser($userId, $limit = 50) {
-        $sql = "SELECT * FROM bulk_operations WHERE performed_by = ?
-                ORDER BY created_at DESC LIMIT ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ii", $userId, $limit);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $operations = [];
-        while ($row = $result->fetch_assoc()) {
-            if ($row['parameters']) {
-                $row['parameters'] = json_decode($row['parameters'], true);
-            }
-            $operations[] = $row;
-        }
-
-        $stmt->close();
-        return $operations;
-    }
-}

models/CommentModel.php

@@ -7,11 +7,7 @@ class CommentModel {
     }
     
     public function getCommentsByTicketId($ticketId) {
-        $sql = "SELECT tc.*, u.display_name, u.username
+        $sql = "SELECT * FROM ticket_comments WHERE ticket_id = ? ORDER BY created_at DESC";
-                FROM ticket_comments tc
-                LEFT JOIN users u ON tc.user_id = u.user_id
-                WHERE tc.ticket_id = ?
-                ORDER BY tc.created_at DESC";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("s", $ticketId); // Changed to string since ticket_id is varchar
         $stmt->execute();
@@ -19,25 +15,19 @@ class CommentModel {
         
         $comments = [];
         while ($row = $result->fetch_assoc()) {
-            // Use display_name from users table if available, fallback to user_name field
-            if (!empty($row['display_name'])) {
-                $row['display_name_formatted'] = $row['display_name'];
-            } else {
-                $row['display_name_formatted'] = $row['user_name'] ?? 'Unknown User';
-            }
             $comments[] = $row;
         }
         
         return $comments;
     }
     
-    public function addComment($ticketId, $commentData, $userId = null) {
+    public function addComment($ticketId, $commentData) {
-        $sql = "INSERT INTO ticket_comments (ticket_id, user_id, user_name, comment_text, markdown_enabled)
+        $sql = "INSERT INTO ticket_comments (ticket_id, user_name, comment_text, markdown_enabled) 
-                VALUES (?, ?, ?, ?, ?)";
+                VALUES (?, ?, ?, ?)";
                 
         $stmt = $this->conn->prepare($sql);
         
-        // Set default username (kept for backward compatibility)
+        // Set default username
         $username = $commentData['user_name'] ?? 'User';
         $markdownEnabled = isset($commentData['markdown_enabled']) && $commentData['markdown_enabled'] ? 1 : 0;
         
@@ -45,20 +35,16 @@ class CommentModel {
         $commentText = $commentData['comment_text'];
         
         $stmt->bind_param(
-            "sissi",
+            "sssi",
             $ticketId,
-            $userId,
             $username,
             $commentText,
             $markdownEnabled
         );
         
         if ($stmt->execute()) {
-            $commentId = $this->conn->insert_id;
-
             return [
                 'success' => true,
-                'comment_id' => $commentId,
                 'user_name' => $username,
                 'created_at' => date('M d, Y H:i'),
                 'markdown_enabled' => $markdownEnabled,

models/SavedFiltersModel.php

@@ -1,189 +0,0 @@
-<?php
-/**
- * SavedFiltersModel
- * Handles saving, loading, and managing user's custom search filters
- */
-class SavedFiltersModel {
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-    }
-
-    /**
-     * Get all saved filters for a user
-     */
-    public function getUserFilters($userId) {
-        $sql = "SELECT filter_id, filter_name, filter_criteria, is_default, created_at, updated_at
-                FROM saved_filters
-                WHERE user_id = ?
-                ORDER BY is_default DESC, filter_name ASC";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $userId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $filters = [];
-        while ($row = $result->fetch_assoc()) {
-            $row['filter_criteria'] = json_decode($row['filter_criteria'], true);
-            $filters[] = $row;
-        }
-        return $filters;
-    }
-
-    /**
-     * Get a specific saved filter
-     */
-    public function getFilter($filterId, $userId) {
-        $sql = "SELECT filter_id, filter_name, filter_criteria, is_default
-                FROM saved_filters
-                WHERE filter_id = ? AND user_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ii", $filterId, $userId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($row = $result->fetch_assoc()) {
-            $row['filter_criteria'] = json_decode($row['filter_criteria'], true);
-            return $row;
-        }
-        return null;
-    }
-
-    /**
-     * Save a new filter
-     */
-    public function saveFilter($userId, $filterName, $filterCriteria, $isDefault = false) {
-        // If this is set as default, unset all other defaults for this user
-        if ($isDefault) {
-            $this->clearDefaultFilters($userId);
-        }
-
-        $sql = "INSERT INTO saved_filters (user_id, filter_name, filter_criteria, is_default)
-                VALUES (?, ?, ?, ?)
-                ON DUPLICATE KEY UPDATE
-                    filter_criteria = VALUES(filter_criteria),
-                    is_default = VALUES(is_default),
-                    updated_at = CURRENT_TIMESTAMP";
-
-        $stmt = $this->conn->prepare($sql);
-        $criteriaJson = json_encode($filterCriteria);
-        $stmt->bind_param("issi", $userId, $filterName, $criteriaJson, $isDefault);
-
-        if ($stmt->execute()) {
-            return [
-                'success' => true,
-                'filter_id' => $stmt->insert_id ?: $this->getFilterIdByName($userId, $filterName)
-            ];
-        }
-        return ['success' => false, 'error' => $this->conn->error];
-    }
-
-    /**
-     * Update an existing filter
-     */
-    public function updateFilter($filterId, $userId, $filterName, $filterCriteria, $isDefault = false) {
-        // Verify ownership
-        $existing = $this->getFilter($filterId, $userId);
-        if (!$existing) {
-            return ['success' => false, 'error' => 'Filter not found'];
-        }
-
-        // If this is set as default, unset all other defaults for this user
-        if ($isDefault) {
-            $this->clearDefaultFilters($userId);
-        }
-
-        $sql = "UPDATE saved_filters
-                SET filter_name = ?, filter_criteria = ?, is_default = ?, updated_at = CURRENT_TIMESTAMP
-                WHERE filter_id = ? AND user_id = ?";
-
-        $stmt = $this->conn->prepare($sql);
-        $criteriaJson = json_encode($filterCriteria);
-        $stmt->bind_param("ssiii", $filterName, $criteriaJson, $isDefault, $filterId, $userId);
-
-        if ($stmt->execute()) {
-            return ['success' => true];
-        }
-        return ['success' => false, 'error' => $this->conn->error];
-    }
-
-    /**
-     * Delete a saved filter
-     */
-    public function deleteFilter($filterId, $userId) {
-        $sql = "DELETE FROM saved_filters WHERE filter_id = ? AND user_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ii", $filterId, $userId);
-
-        if ($stmt->execute() && $stmt->affected_rows > 0) {
-            return ['success' => true];
-        }
-        return ['success' => false, 'error' => 'Filter not found'];
-    }
-
-    /**
-     * Set a filter as default
-     */
-    public function setDefaultFilter($filterId, $userId) {
-        // First, clear all defaults
-        $this->clearDefaultFilters($userId);
-
-        // Then set this one as default
-        $sql = "UPDATE saved_filters SET is_default = 1 WHERE filter_id = ? AND user_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ii", $filterId, $userId);
-
-        if ($stmt->execute()) {
-            return ['success' => true];
-        }
-        return ['success' => false, 'error' => $this->conn->error];
-    }
-
-    /**
-     * Get the default filter for a user
-     */
-    public function getDefaultFilter($userId) {
-        $sql = "SELECT filter_id, filter_name, filter_criteria
-                FROM saved_filters
-                WHERE user_id = ? AND is_default = 1
-                LIMIT 1";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $userId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($row = $result->fetch_assoc()) {
-            $row['filter_criteria'] = json_decode($row['filter_criteria'], true);
-            return $row;
-        }
-        return null;
-    }
-
-    /**
-     * Clear all default filters for a user (helper method)
-     */
-    private function clearDefaultFilters($userId) {
-        $sql = "UPDATE saved_filters SET is_default = 0 WHERE user_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $userId);
-        $stmt->execute();
-    }
-
-    /**
-     * Get filter ID by name (helper method)
-     */
-    private function getFilterIdByName($userId, $filterName) {
-        $sql = "SELECT filter_id FROM saved_filters WHERE user_id = ? AND filter_name = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("is", $userId, $filterName);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($row = $result->fetch_assoc()) {
-            return $row['filter_id'];
-        }
-        return null;
-    }
-}
-?>

models/TemplateModel.php

@@ -1,120 +0,0 @@
-<?php
-/**
- * TemplateModel - Handles ticket template operations
- */
-class TemplateModel {
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-    }
-
-    /**
-     * Get all active templates
-     *
-     * @return array Array of template records
-     */
-    public function getAllTemplates() {
-        $sql = "SELECT * FROM ticket_templates WHERE is_active = TRUE ORDER BY template_name";
-        $result = $this->conn->query($sql);
-
-        $templates = [];
-        while ($row = $result->fetch_assoc()) {
-            $templates[] = $row;
-        }
-        return $templates;
-    }
-
-    /**
-     * Get template by ID
-     *
-     * @param int $templateId Template ID
-     * @return array|null Template record or null if not found
-     */
-    public function getTemplateById($templateId) {
-        $sql = "SELECT * FROM ticket_templates WHERE template_id = ? AND is_active = TRUE";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $templateId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $template = $result->fetch_assoc();
-        $stmt->close();
-        return $template;
-    }
-
-    /**
-     * Create a new template
-     *
-     * @param array $data Template data
-     * @param int $createdBy User ID creating the template
-     * @return bool Success status
-     */
-    public function createTemplate($data, $createdBy) {
-        $sql = "INSERT INTO ticket_templates (template_name, title_template, description_template,
-                category, type, default_priority, created_by)
-                VALUES (?, ?, ?, ?, ?, ?, ?)";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("sssssii",
-            $data['template_name'],
-            $data['title_template'],
-            $data['description_template'],
-            $data['category'],
-            $data['type'],
-            $data['default_priority'],
-            $createdBy
-        );
-
-        $result = $stmt->execute();
-        $stmt->close();
-        return $result;
-    }
-
-    /**
-     * Update an existing template
-     *
-     * @param int $templateId Template ID
-     * @param array $data Template data to update
-     * @return bool Success status
-     */
-    public function updateTemplate($templateId, $data) {
-        $sql = "UPDATE ticket_templates SET
-                template_name = ?,
-                title_template = ?,
-                description_template = ?,
-                category = ?,
-                type = ?,
-                default_priority = ?
-                WHERE template_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ssssiii",
-            $data['template_name'],
-            $data['title_template'],
-            $data['description_template'],
-            $data['category'],
-            $data['type'],
-            $data['default_priority'],
-            $templateId
-        );
-
-        $result = $stmt->execute();
-        $stmt->close();
-        return $result;
-    }
-
-    /**
-     * Deactivate a template (soft delete)
-     *
-     * @param int $templateId Template ID
-     * @return bool Success status
-     */
-    public function deactivateTemplate($templateId) {
-        $sql = "UPDATE ticket_templates SET is_active = FALSE WHERE template_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $templateId);
-
-        $result = $stmt->execute();
-        $stmt->close();
-        return $result;
-    }
-}

models/TicketModel.php

@@ -7,18 +7,7 @@ class TicketModel {
     }
     
     public function getTicketById($id) {
-        $sql = "SELECT t.*,
+        $sql = "SELECT * FROM tickets WHERE ticket_id = ?";
-                u_created.username as creator_username,
-                u_created.display_name as creator_display_name,
-                u_updated.username as updater_username,
-                u_updated.display_name as updater_display_name,
-                u_assigned.username as assigned_username,
-                u_assigned.display_name as assigned_display_name
-                FROM tickets t
-                LEFT JOIN users u_created ON t.created_by = u_created.user_id
-                LEFT JOIN users u_updated ON t.updated_by = u_updated.user_id
-                LEFT JOIN users u_assigned ON t.assigned_to = u_assigned.user_id
-                WHERE t.ticket_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("i", $id);
         $stmt->execute();
@@ -46,7 +35,7 @@ class TicketModel {
         return $comments;
     }
     
-    public function getAllTickets($page = 1, $limit = 15, $status = 'Open', $sortColumn = 'ticket_id', $sortDirection = 'desc', $category = null, $type = null, $search = null, $filters = []) {
+    public function getAllTickets($page = 1, $limit = 15, $status = 'Open', $sortColumn = 'ticket_id', $sortDirection = 'desc', $category = null, $type = null, $search = null) {
         // Calculate offset
         $offset = ($page - 1) * $limit;
         
@@ -90,61 +79,6 @@ class TicketModel {
             $paramTypes .= 'sssss';
         }
         
-        // Advanced search filters
-        // Date range - created_at
-        if (!empty($filters['created_from'])) {
-            $whereConditions[] = "DATE(t.created_at) >= ?";
-            $params[] = $filters['created_from'];
-            $paramTypes .= 's';
-        }
-        if (!empty($filters['created_to'])) {
-            $whereConditions[] = "DATE(t.created_at) <= ?";
-            $params[] = $filters['created_to'];
-            $paramTypes .= 's';
-        }
-
-        // Date range - updated_at
-        if (!empty($filters['updated_from'])) {
-            $whereConditions[] = "DATE(t.updated_at) >= ?";
-            $params[] = $filters['updated_from'];
-            $paramTypes .= 's';
-        }
-        if (!empty($filters['updated_to'])) {
-            $whereConditions[] = "DATE(t.updated_at) <= ?";
-            $params[] = $filters['updated_to'];
-            $paramTypes .= 's';
-        }
-
-        // Priority range
-        if (!empty($filters['priority_min'])) {
-            $whereConditions[] = "t.priority >= ?";
-            $params[] = (int)$filters['priority_min'];
-            $paramTypes .= 'i';
-        }
-        if (!empty($filters['priority_max'])) {
-            $whereConditions[] = "t.priority <= ?";
-            $params[] = (int)$filters['priority_max'];
-            $paramTypes .= 'i';
-        }
-
-        // Created by user
-        if (!empty($filters['created_by'])) {
-            $whereConditions[] = "t.created_by = ?";
-            $params[] = (int)$filters['created_by'];
-            $paramTypes .= 'i';
-        }
-
-        // Assigned to user (including unassigned option)
-        if (!empty($filters['assigned_to'])) {
-            if ($filters['assigned_to'] === 'unassigned') {
-                $whereConditions[] = "t.assigned_to IS NULL";
-            } else {
-                $whereConditions[] = "t.assigned_to = ?";
-                $params[] = (int)$filters['assigned_to'];
-                $paramTypes .= 'i';
-            }
-        }
-        
         $whereClause = '';
         if (!empty($whereConditions)) {
             $whereClause = 'WHERE ' . implode(' AND ', $whereConditions);
@@ -171,18 +105,8 @@ class TicketModel {
         $totalResult = $countStmt->get_result();
         $totalTickets = $totalResult->fetch_assoc()['total'];
         
-        // Get tickets with pagination and creator info
+        // Get tickets with pagination
-        $sql = "SELECT t.*,
+        $sql = "SELECT * FROM tickets $whereClause ORDER BY $sortColumn $sortDirection LIMIT ? OFFSET ?";
-                u_created.username as creator_username,
-                u_created.display_name as creator_display_name,
-                u_assigned.username as assigned_username,
-                u_assigned.display_name as assigned_display_name
-                FROM tickets t
-                LEFT JOIN users u_created ON t.created_by = u_created.user_id
-                LEFT JOIN users u_assigned ON t.assigned_to = u_assigned.user_id
-                $whereClause
-                ORDER BY $sortColumn $sortDirection
-                LIMIT ? OFFSET ?";
         $stmt = $this->conn->prepare($sql);
         
         // Add limit and offset parameters
@@ -210,7 +134,7 @@ class TicketModel {
         ];
     }
     
-    public function updateTicket($ticketData, $updatedBy = null) {
+    public function updateTicket($ticketData) {
         // Debug function
         $debug = function($message, $data = null) {
             $log_message = date('Y-m-d H:i:s') . " - [Model] " . $message;
@@ -230,7 +154,6 @@ class TicketModel {
                 description = ?,
                 category = ?,
                 type = ?,
-                updated_by = ?,
                 updated_at = NOW() 
                 WHERE ticket_id = ?";
         
@@ -245,14 +168,13 @@ class TicketModel {
             
             $debug("Binding parameters");
             $stmt->bind_param(
-                "sissssii",
+                "sissssi",
                 $ticketData['title'],
                 $ticketData['priority'],
                 $ticketData['status'],
                 $ticketData['description'],
                 $ticketData['category'],
                 $ticketData['type'],
-                $updatedBy,
                 $ticketData['ticket_id']
             );
             
@@ -273,12 +195,12 @@ class TicketModel {
         }
     }
     
-    public function createTicket($ticketData, $createdBy = null) {
+    public function createTicket($ticketData) {
         // Generate ticket ID (9-digit format with leading zeros)
         $ticket_id = sprintf('%09d', mt_rand(1, 999999999));
         
-        $sql = "INSERT INTO tickets (ticket_id, title, description, status, priority, category, type, created_by)
+        $sql = "INSERT INTO tickets (ticket_id, title, description, status, priority, category, type) 
-                VALUES (?, ?, ?, ?, ?, ?, ?, ?)";
+                VALUES (?, ?, ?, ?, ?, ?, ?)";
                 
         $stmt = $this->conn->prepare($sql);
         
@@ -289,15 +211,14 @@ class TicketModel {
         $type = $ticketData['type'] ?? 'Issue';
         
         $stmt->bind_param(
-            "sssssssi",
+            "sssssss",
             $ticket_id,
             $ticketData['title'],
             $ticketData['description'],
             $status,
             $priority,
             $category,
-            $type,
+            $type
-            $createdBy
         );
         
         if ($stmt->execute()) {
@@ -344,37 +265,4 @@ class TicketModel {
             ];
         }
     }
-
-    /**
-     * Assign ticket to a user
-     *
-     * @param int $ticketId Ticket ID
-     * @param int $userId User ID to assign to
-     * @param int $assignedBy User ID performing the assignment
-     * @return bool Success status
-     */
-    public function assignTicket($ticketId, $userId, $assignedBy) {
-        $sql = "UPDATE tickets SET assigned_to = ?, updated_by = ?, updated_at = NOW() WHERE ticket_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("iii", $userId, $assignedBy, $ticketId);
-        $result = $stmt->execute();
-        $stmt->close();
-        return $result;
-    }
-
-    /**
-     * Unassign ticket (set assigned_to to NULL)
-     *
-     * @param int $ticketId Ticket ID
-     * @param int $updatedBy User ID performing the unassignment
-     * @return bool Success status
-     */
-    public function unassignTicket($ticketId, $updatedBy) {
-        $sql = "UPDATE tickets SET assigned_to = NULL, updated_by = ?, updated_at = NOW() WHERE ticket_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ii", $updatedBy, $ticketId);
-        $result = $stmt->execute();
-        $stmt->close();
-        return $result;
-    }
 }

models/UserModel.php

@@ -1,227 +0,0 @@
-<?php
-/**
- * UserModel - Handles user authentication and management
- */
-class UserModel {
-    private $conn;
-    private static $userCache = [];
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-    }
-
-    /**
-     * Sync user from Authelia headers (create or update)
-     *
-     * @param string $username Username from Remote-User header
-     * @param string $displayName Display name from Remote-Name header
-     * @param string $email Email from Remote-Email header
-     * @param string $groups Comma-separated groups from Remote-Groups header
-     * @return array User data array
-     */
-    public function syncUserFromAuthelia($username, $displayName = '', $email = '', $groups = '') {
-        // Check cache first
-        $cacheKey = "user_$username";
-        if (isset(self::$userCache[$cacheKey])) {
-            return self::$userCache[$cacheKey];
-        }
-
-        // Determine if user is admin based on groups
-        $isAdmin = $this->checkAdminStatus($groups);
-
-        // Try to find existing user
-        $stmt = $this->conn->prepare("SELECT * FROM users WHERE username = ?");
-        $stmt->bind_param("s", $username);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($result->num_rows > 0) {
-            // Update existing user
-            $user = $result->fetch_assoc();
-
-            $updateStmt = $this->conn->prepare(
-                "UPDATE users SET display_name = ?, email = ?, groups = ?, is_admin = ?, last_login = NOW() WHERE username = ?"
-            );
-            $updateStmt->bind_param("sssis", $displayName, $email, $groups, $isAdmin, $username);
-            $updateStmt->execute();
-            $updateStmt->close();
-
-            // Refresh user data
-            $user['display_name'] = $displayName;
-            $user['email'] = $email;
-            $user['groups'] = $groups;
-            $user['is_admin'] = $isAdmin;
-        } else {
-            // Create new user
-            $insertStmt = $this->conn->prepare(
-                "INSERT INTO users (username, display_name, email, groups, is_admin, last_login) VALUES (?, ?, ?, ?, ?, NOW())"
-            );
-            $insertStmt->bind_param("ssssi", $username, $displayName, $email, $groups, $isAdmin);
-            $insertStmt->execute();
-
-            $userId = $this->conn->insert_id;
-            $insertStmt->close();
-
-            // Get the newly created user
-            $stmt = $this->conn->prepare("SELECT * FROM users WHERE user_id = ?");
-            $stmt->bind_param("i", $userId);
-            $stmt->execute();
-            $result = $stmt->get_result();
-            $user = $result->fetch_assoc();
-        }
-
-        $stmt->close();
-
-        // Cache user
-        self::$userCache[$cacheKey] = $user;
-
-        return $user;
-    }
-
-    /**
-     * Get system user (for hwmonDaemon)
-     *
-     * @return array|null System user data or null if not found
-     */
-    public function getSystemUser() {
-        // Check cache first
-        if (isset(self::$userCache['system'])) {
-            return self::$userCache['system'];
-        }
-
-        $stmt = $this->conn->prepare("SELECT * FROM users WHERE username = 'system'");
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($result->num_rows > 0) {
-            $user = $result->fetch_assoc();
-            self::$userCache['system'] = $user;
-            $stmt->close();
-            return $user;
-        }
-
-        $stmt->close();
-        return null;
-    }
-
-    /**
-     * Get user by ID
-     *
-     * @param int $userId User ID
-     * @return array|null User data or null if not found
-     */
-    public function getUserById($userId) {
-        // Check cache first
-        $cacheKey = "user_id_$userId";
-        if (isset(self::$userCache[$cacheKey])) {
-            return self::$userCache[$cacheKey];
-        }
-
-        $stmt = $this->conn->prepare("SELECT * FROM users WHERE user_id = ?");
-        $stmt->bind_param("i", $userId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($result->num_rows > 0) {
-            $user = $result->fetch_assoc();
-            self::$userCache[$cacheKey] = $user;
-            $stmt->close();
-            return $user;
-        }
-
-        $stmt->close();
-        return null;
-    }
-
-    /**
-     * Get user by username
-     *
-     * @param string $username Username
-     * @return array|null User data or null if not found
-     */
-    public function getUserByUsername($username) {
-        // Check cache first
-        $cacheKey = "user_$username";
-        if (isset(self::$userCache[$cacheKey])) {
-            return self::$userCache[$cacheKey];
-        }
-
-        $stmt = $this->conn->prepare("SELECT * FROM users WHERE username = ?");
-        $stmt->bind_param("s", $username);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($result->num_rows > 0) {
-            $user = $result->fetch_assoc();
-            self::$userCache[$cacheKey] = $user;
-            $stmt->close();
-            return $user;
-        }
-
-        $stmt->close();
-        return null;
-    }
-
-    /**
-     * Check if user has admin privileges based on groups
-     *
-     * @param string $groups Comma-separated group names
-     * @return bool True if user is in admin group
-     */
-    private function checkAdminStatus($groups) {
-        if (empty($groups)) {
-            return false;
-        }
-
-        // Split groups by comma and check for 'admin' group
-        $groupArray = array_map('trim', explode(',', strtolower($groups)));
-        return in_array('admin', $groupArray);
-    }
-
-    /**
-     * Check if user is admin
-     *
-     * @param array $user User data array
-     * @return bool True if user is admin
-     */
-    public function isAdmin($user) {
-        return isset($user['is_admin']) && $user['is_admin'] == 1;
-    }
-
-    /**
-     * Check if user has required group membership
-     *
-     * @param array $user User data array
-     * @param array $requiredGroups Array of required group names
-     * @return bool True if user is in at least one required group
-     */
-    public function hasGroupAccess($user, $requiredGroups = ['admin', 'employee']) {
-        if (empty($user['groups'])) {
-            return false;
-        }
-
-        $userGroups = array_map('trim', explode(',', strtolower($user['groups'])));
-        $requiredGroups = array_map('strtolower', $requiredGroups);
-
-        return !empty(array_intersect($userGroups, $requiredGroups));
-    }
-
-    /**
-     * Get all users (for admin panel)
-     *
-     * @return array Array of user records
-     */
-    public function getAllUsers() {
-        $stmt = $this->conn->prepare("SELECT * FROM users ORDER BY created_at DESC");
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $users = [];
-        while ($row = $result->fetch_assoc()) {
-            $users[] = $row;
-        }
-
-        $stmt->close();
-        return $users;
-    }
-}

models/UserPreferencesModel.php

@@ -1,98 +0,0 @@
-<?php
-/**
- * UserPreferencesModel
- * Handles user-specific preferences and settings
- */
-
-class UserPreferencesModel {
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-    }
-
-    /**
-     * Get all preferences for a user
-     * @param int $userId User ID
-     * @return array Associative array of preference_key => preference_value
-     */
-    public function getUserPreferences($userId) {
-        $sql = "SELECT preference_key, preference_value
-                FROM user_preferences
-                WHERE user_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $userId);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $prefs = [];
-        while ($row = $result->fetch_assoc()) {
-            $prefs[$row['preference_key']] = $row['preference_value'];
-        }
-        return $prefs;
-    }
-
-    /**
-     * Set or update a preference for a user
-     * @param int $userId User ID
-     * @param string $key Preference key
-     * @param string $value Preference value
-     * @return bool Success status
-     */
-    public function setPreference($userId, $key, $value) {
-        $sql = "INSERT INTO user_preferences (user_id, preference_key, preference_value)
-                VALUES (?, ?, ?)
-                ON DUPLICATE KEY UPDATE preference_value = VALUES(preference_value)";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("iss", $userId, $key, $value);
-        return $stmt->execute();
-    }
-
-    /**
-     * Get a single preference value for a user
-     * @param int $userId User ID
-     * @param string $key Preference key
-     * @param mixed $default Default value if preference doesn't exist
-     * @return mixed Preference value or default
-     */
-    public function getPreference($userId, $key, $default = null) {
-        $sql = "SELECT preference_value FROM user_preferences
-                WHERE user_id = ? AND preference_key = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("is", $userId, $key);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($row = $result->fetch_assoc()) {
-            return $row['preference_value'];
-        }
-        return $default;
-    }
-
-    /**
-     * Delete a preference for a user
-     * @param int $userId User ID
-     * @param string $key Preference key
-     * @return bool Success status
-     */
-    public function deletePreference($userId, $key) {
-        $sql = "DELETE FROM user_preferences
-                WHERE user_id = ? AND preference_key = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("is", $userId, $key);
-        return $stmt->execute();
-    }
-
-    /**
-     * Delete all preferences for a user
-     * @param int $userId User ID
-     * @return bool Success status
-     */
-    public function deleteAllPreferences($userId) {
-        $sql = "DELETE FROM user_preferences WHERE user_id = ?";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("i", $userId);
-        return $stmt->execute();
-    }
-}
-?>

models/WorkflowModel.php

@@ -1,117 +0,0 @@
-<?php
-/**
- * WorkflowModel - Handles status transition workflows and validation
- */
-class WorkflowModel {
-    private $conn;
-
-    public function __construct($conn) {
-        $this->conn = $conn;
-    }
-
-    /**
-     * Get allowed status transitions for a given status
-     *
-     * @param string $currentStatus Current ticket status
-     * @return array Array of allowed transitions with requirements
-     */
-    public function getAllowedTransitions($currentStatus) {
-        $sql = "SELECT to_status, requires_comment, requires_admin
-                FROM status_transitions
-                WHERE from_status = ? AND is_active = TRUE";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("s", $currentStatus);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        $transitions = [];
-        while ($row = $result->fetch_assoc()) {
-            $transitions[] = $row;
-        }
-
-        $stmt->close();
-        return $transitions;
-    }
-
-    /**
-     * Check if a status transition is allowed
-     *
-     * @param string $fromStatus Current status
-     * @param string $toStatus Desired status
-     * @param bool $isAdmin Whether user is admin
-     * @return bool True if transition is allowed
-     */
-    public function isTransitionAllowed($fromStatus, $toStatus, $isAdmin = false) {
-        // Allow same status (no change)
-        if ($fromStatus === $toStatus) {
-            return true;
-        }
-
-        $sql = "SELECT requires_admin FROM status_transitions
-                WHERE from_status = ? AND to_status = ? AND is_active = TRUE";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ss", $fromStatus, $toStatus);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($result->num_rows === 0) {
-            $stmt->close();
-            return false; // Transition not defined
-        }
-
-        $row = $result->fetch_assoc();
-        $stmt->close();
-
-        if ($row['requires_admin'] && !$isAdmin) {
-            return false; // Admin required
-        }
-
-        return true;
-    }
-
-    /**
-     * Get all possible statuses from transitions table
-     *
-     * @return array Array of unique status values
-     */
-    public function getAllStatuses() {
-        $sql = "SELECT DISTINCT from_status as status FROM status_transitions
-                UNION
-                SELECT DISTINCT to_status as status FROM status_transitions
-                ORDER BY status";
-        $result = $this->conn->query($sql);
-
-        $statuses = [];
-        while ($row = $result->fetch_assoc()) {
-            $statuses[] = $row['status'];
-        }
-
-        return $statuses;
-    }
-
-    /**
-     * Get transition requirements
-     *
-     * @param string $fromStatus Current status
-     * @param string $toStatus Desired status
-     * @return array|null Transition requirements or null if not found
-     */
-    public function getTransitionRequirements($fromStatus, $toStatus) {
-        $sql = "SELECT requires_comment, requires_admin
-                FROM status_transitions
-                WHERE from_status = ? AND to_status = ? AND is_active = TRUE";
-        $stmt = $this->conn->prepare($sql);
-        $stmt->bind_param("ss", $fromStatus, $toStatus);
-        $stmt->execute();
-        $result = $stmt->get_result();
-
-        if ($result->num_rows === 0) {
-            $stmt->close();
-            return null;
-        }
-
-        $row = $result->fetch_assoc();
-        $stmt->close();
-        return $row;
-    }
-}

tinker_tickets_react/.gitignore

@@ -0,0 +1,24 @@
+# Logs
+logs
+*.log
+npm-debug.log*
+yarn-debug.log*
+yarn-error.log*
+pnpm-debug.log*
+lerna-debug.log*
+
+node_modules
+dist
+dist-ssr
+*.local
+
+# Editor directories and files
+.vscode/*
+!.vscode/extensions.json
+.idea
+.DS_Store
+*.suo
+*.ntvs*
+*.njsproj
+*.sln
+*.sw?

tinker_tickets_react/README.md

@@ -0,0 +1,75 @@
+# React + TypeScript + Vite
+
+This template provides a minimal setup to get React working in Vite with HMR and some ESLint rules.
+
+Currently, two official plugins are available:
+
+- [@vitejs/plugin-react](https://github.com/vitejs/vite-plugin-react/blob/main/packages/plugin-react) uses [Babel](https://babeljs.io/) (or [oxc](https://oxc.rs) when used in [rolldown-vite](https://vite.dev/guide/rolldown)) for Fast Refresh
+- [@vitejs/plugin-react-swc](https://github.com/vitejs/vite-plugin-react/blob/main/packages/plugin-react-swc) uses [SWC](https://swc.rs/) for Fast Refresh
+
+## React Compiler
+
+The React Compiler is enabled on this template. See [this documentation](https://react.dev/learn/react-compiler) for more information.
+
+Note: This will impact Vite dev & build performances.
+
+## Expanding the ESLint configuration
+
+If you are developing a production application, we recommend updating the configuration to enable type-aware lint rules:
+
+```js
+export default defineConfig([
+  globalIgnores(['dist']),
+  {
+    files: ['**/*.{ts,tsx}'],
+    extends: [
+      // Other configs...
+
+      // Remove tseslint.configs.recommended and replace with this
+      tseslint.configs.recommendedTypeChecked,
+      // Alternatively, use this for stricter rules
+      tseslint.configs.strictTypeChecked,
+      // Optionally, add this for stylistic rules
+      tseslint.configs.stylisticTypeChecked,
+
+      // Other configs...
+    ],
+    languageOptions: {
+      parserOptions: {
+        project: ['./tsconfig.node.json', './tsconfig.app.json'],
+        tsconfigRootDir: import.meta.dirname,
+      },
+      // other options...
+    },
+  },
+])
+```
+
+You can also install [eslint-plugin-react-x](https://github.com/Rel1cx/eslint-react/tree/main/packages/plugins/eslint-plugin-react-x) and [eslint-plugin-react-dom](https://github.com/Rel1cx/eslint-react/tree/main/packages/plugins/eslint-plugin-react-dom) for React-specific lint rules:
+
+```js
+// eslint.config.js
+import reactX from 'eslint-plugin-react-x'
+import reactDom from 'eslint-plugin-react-dom'
+
+export default defineConfig([
+  globalIgnores(['dist']),
+  {
+    files: ['**/*.{ts,tsx}'],
+    extends: [
+      // Other configs...
+      // Enable lint rules for React
+      reactX.configs['recommended-typescript'],
+      // Enable lint rules for React DOM
+      reactDom.configs.recommended,
+    ],
+    languageOptions: {
+      parserOptions: {
+        project: ['./tsconfig.node.json', './tsconfig.app.json'],
+        tsconfigRootDir: import.meta.dirname,
+      },
+      // other options...
+    },
+  },
+])
+```

tinker_tickets_react/eslint.config.js

@@ -0,0 +1,23 @@
+import js from '@eslint/js'
+import globals from 'globals'
+import reactHooks from 'eslint-plugin-react-hooks'
+import reactRefresh from 'eslint-plugin-react-refresh'
+import tseslint from 'typescript-eslint'
+import { defineConfig, globalIgnores } from 'eslint/config'
+
+export default defineConfig([
+  globalIgnores(['dist']),
+  {
+    files: ['**/*.{ts,tsx}'],
+    extends: [
+      js.configs.recommended,
+      tseslint.configs.recommended,
+      reactHooks.configs.flat.recommended,
+      reactRefresh.configs.vite,
+    ],
+    languageOptions: {
+      ecmaVersion: 2020,
+      globals: globals.browser,
+    },
+  },
+])

tinker_tickets_react/index.html

@@ -0,0 +1,13 @@
+<!DOCTYPE html>
+<html lang="en">
+  <head>
+    <meta charset="UTF-8" />
+    <link rel="icon" type="image/svg+xml" href="/vite.svg" />
+    <meta name="viewport" content="width=device-width, initial-scale=1.0" />
+    <title>Tinker Tickets React</title>
+  </head>
+  <body>
+    <div id="root"></div>
+    <script type="module" src="/src/main.tsx"></script>
+  </body>
+</html>

tinker_tickets_react/package.json

@@ -0,0 +1,33 @@
+{
+  "name": "tinker_tickets_react",
+  "private": true,
+  "version": "0.0.0",
+  "type": "module",
+  "scripts": {
+    "start": "vite",
+    "build": "tsc -b && vite build",
+    "lint": "eslint .",
+    "preview": "vite preview"
+  },
+  "dependencies": {
+    "marked": "^17.0.1",
+    "react": "^19.2.0",
+    "react-dom": "^19.2.0",
+    "react-router-dom": "^7.9.6"
+  },
+  "devDependencies": {
+    "@eslint/js": "^9.39.1",
+    "@types/node": "^24.10.1",
+    "@types/react": "^19.2.5",
+    "@types/react-dom": "^19.2.3",
+    "@vitejs/plugin-react": "^5.1.1",
+    "babel-plugin-react-compiler": "^1.0.0",
+    "eslint": "^9.39.1",
+    "eslint-plugin-react-hooks": "^7.0.1",
+    "eslint-plugin-react-refresh": "^0.4.24",
+    "globals": "^16.5.0",
+    "typescript": "~5.9.3",
+    "typescript-eslint": "^8.46.4",
+    "vite": "^7.2.4"
+  }
+}

tinker_tickets_react/src/App.css

@@ -0,0 +1,42 @@
+#root {
+  max-width: 1280px;
+  margin: 0 auto;
+  padding: 2rem;
+  text-align: center;
+}
+
+.logo {
+  height: 6em;
+  padding: 1.5em;
+  will-change: filter;
+  transition: filter 300ms;
+}
+.logo:hover {
+  filter: drop-shadow(0 0 2em #646cffaa);
+}
+.logo.react:hover {
+  filter: drop-shadow(0 0 2em #61dafbaa);
+}
+
+@keyframes logo-spin {
+  from {
+    transform: rotate(0deg);
+  }
+  to {
+    transform: rotate(360deg);
+  }
+}
+
+@media (prefers-reduced-motion: no-preference) {
+  a:nth-of-type(2) .logo {
+    animation: logo-spin infinite 20s linear;
+  }
+}
+
+.card {
+  padding: 2em;
+}
+
+.read-the-docs {
+  color: #888;
+}

tinker_tickets_react/src/App.tsx

@@ -0,0 +1,34 @@
+import React from "react";
+import { BrowserRouter, Routes, Route } from "react-router-dom";
+import DashboardView from "./Components/DashboardView/DashboardView";
+import TicketView from "./Components/TicketView/TicketView";
+import CreateTicket from "./Components/CreateTicket/CreateTicket";
+
+const App: React.FC = () => {
+  return (
+    <BrowserRouter>
+      <Routes>
+        {/* Dashboard List */}
+        <Route path="/" element={<DashboardView />} />
+
+        {/* View a Ticket */}
+        <Route path="/ticket/:id" element={<TicketView />} />
+
+        {/* Create a Ticket */}
+        <Route path="/ticket/create" element={<CreateTicket />} />
+
+        {/* 404 Fallback */}
+        <Route
+          path="*"
+          element={
+            <div style={{ padding: "2rem", fontSize: "1.3rem" }}>
+              <strong>404</strong> — Page not found
+            </div>
+          }
+        />
+      </Routes>
+    </BrowserRouter>
+  );
+};
+
+export default App;

tinker_tickets_react/src/Components/Comments/CommentForm.tsx

@@ -0,0 +1,72 @@
+import React, { useState } from "react";
+import { marked } from "marked";
+import type { CommentData } from "../../types/comments";
+
+interface CommentFormProps {
+  onAdd: (comment: CommentData) => void;
+}
+
+const CommentForm: React.FC<CommentFormProps> = ({ onAdd }) => {
+  const [text, setText] = useState<string>("");
+  const [markdownEnabled, setMarkdownEnabled] = useState<boolean>(false);
+  const [preview, setPreview] = useState<boolean>(false);
+
+  function handleSubmit() {
+    if (!text.trim()) return;
+
+    const newComment: CommentData = {
+      user_name: "User",
+      comment_text: text,
+      created_at: new Date().toISOString(),
+      markdown_enabled: markdownEnabled,
+    };
+
+    onAdd(newComment);
+    setText("");
+    setPreview(false);
+  }
+
+  return (
+    <div className="comment-form">
+      <textarea
+        placeholder="Add a comment..."
+        value={text}
+        onChange={(e) => setText(e.target.value)}
+      />
+
+      <div className="comment-controls">
+        <label className="toggle-label">
+          <input
+            type="checkbox"
+            checked={markdownEnabled}
+            onChange={() => setMarkdownEnabled((prev) => !prev)}
+          />
+          Enable Markdown
+        </label>
+
+        <label className="toggle-label">
+          <input
+            type="checkbox"
+            disabled={!markdownEnabled}
+            checked={preview}
+            onChange={() => setPreview((prev) => !prev)}
+          />
+          Preview Markdown
+        </label>
+
+        <button className="btn" onClick={handleSubmit}>
+          Add Comment
+        </button>
+      </div>
+
+      {markdownEnabled && preview && (
+        <div
+          className="markdown-preview"
+          dangerouslySetInnerHTML={{ __html: marked(text) }}
+        />
+      )}
+    </div>
+  );
+};
+
+export default CommentForm;

tinker_tickets_react/src/Components/Comments/CommentItem.tsx

@@ -0,0 +1,36 @@
+import React from "react";
+import { marked } from "marked";
+import type { CommentData } from "../../types/comments";
+
+interface CommentItemProps {
+  comment: CommentData;
+}
+
+const CommentItem: React.FC<CommentItemProps> = ({ comment }) => {
+  const { user_name, created_at, comment_text, markdown_enabled } = comment;
+
+  const formattedDate = new Date(created_at).toLocaleString();
+
+  return (
+    <div className="comment">
+      <div className="comment-header">
+        <span className="comment-user">{user_name}</span>
+        <span className="comment-date">{formattedDate}</span>
+      </div>
+
+      <div className="comment-text">
+        {markdown_enabled ? (
+          <div
+            dangerouslySetInnerHTML={{
+              __html: marked(comment_text),
+            }}
+          />
+        ) : (
+          comment_text.split("\n").map((line, i) => <div key={i}>{line}</div>)
+        )}
+      </div>
+    </div>
+  );
+};
+
+export default CommentItem;

tinker_tickets_react/src/Components/Comments/CommentList.tsx

@@ -0,0 +1,19 @@
+import React from "react";
+import CommentItem from "./CommentItem";
+import type { CommentData } from "../../types/comments";
+
+interface CommentListProps {
+  comments: CommentData[];
+}
+
+const CommentList: React.FC<CommentListProps> = ({ comments }) => {
+  return (
+    <div className="comments-list">
+      {comments.map((c, idx) => (
+        <CommentItem key={idx} comment={c} />
+      ))}
+    </div>
+  );
+};
+
+export default CommentList;

tinker_tickets_react/src/Components/Comments/CommentSection.tsx

@@ -0,0 +1,30 @@
+import React from "react";
+import CommentForm from "./CommentForm";
+import CommentList from "./CommentList";
+import type { CommentData } from "../../types/comments";
+
+interface CommentsSectionProps {
+  comments: CommentData[];
+  setComments: React.Dispatch<React.SetStateAction<CommentData[]>>;
+}
+
+const CommentsSection: React.FC<CommentsSectionProps> = ({
+  comments,
+  setComments,
+}) => {
+  function handleAddComment(newComment: CommentData) {
+    setComments((prev) => [newComment, ...prev]);
+  }
+
+  return (
+    <div className="comments-section">
+      <h2>Comments</h2>
+
+      <CommentForm onAdd={handleAddComment} />
+
+      <CommentList comments={comments} />
+    </div>
+  );
+};
+
+export default CommentsSection;

tinker_tickets_react/src/Components/CreateTicket/CreateTicket.tsx

@@ -0,0 +1,20 @@
+import React, { useState } from "react";
+import TicketForm from "./TicketForm";
+
+const CreateTicket: React.FC = () => {
+  const [error, setError] = useState<string | null>(null);
+
+  return (
+    <div className="ticket-container">
+      <div className="ticket-header">
+        <h2>Create New Ticket</h2>
+      </div>
+
+      {error && <div className="error-message">{error}</div>}
+
+      <TicketForm onError={setError} />
+    </div>
+  );
+};
+
+export default CreateTicket;

tinker_tickets_react/src/Components/CreateTicket/TicketForm.tsx

@@ -0,0 +1,73 @@
+import React, { useState } from "react";
+import TicketFieldRow from "./TicketRow";
+import TicketTextarea from "./TicketText";
+import type { CreateTicketFormData } from "../../types/ticket";
+
+interface TicketFormProps {
+  onError: (msg: string | null) => void;
+}
+
+const TicketForm: React.FC<TicketFormProps> = ({ onError }) => {
+  const [form, setForm] = useState<CreateTicketFormData>({
+    title: "",
+    status: "Open",
+    priority: "4",
+    category: "General",
+    type: "Issue",
+    description: "",
+  });
+
+  function updateField(field: keyof CreateTicketFormData, value: string) {
+    setForm(prev => ({ ...prev, [field]: value }));
+  }
+
+  function handleSubmit(e: React.FormEvent) {
+    e.preventDefault();
+
+    if (!form.title.trim() || !form.description.trim()) {
+      onError("Title and description are required.");
+      return;
+    }
+
+    console.log("Submitting:", form);
+    // Later: POST to Express/PHP
+  }
+
+  return (
+    <form className="ticket-form" onSubmit={handleSubmit}>
+      <div className="ticket-details">
+        <div className="detail-group">
+          <label>Title</label>
+          <input
+            type="text"
+            value={form.title}
+            onChange={e => updateField("title", e.target.value)}
+            required
+          />
+        </div>
+
+        <TicketFieldRow form={form} updateField={updateField} />
+
+        <TicketTextarea
+          label="Description"
+          value={form.description}
+          onChange={value => updateField("description", value)}
+          required
+        />
+      </div>
+
+      <div className="ticket-footer">
+        <button type="submit" className="btn primary">Create Ticket</button>
+        <button
+          type="button"
+          className="btn back-btn"
+          onClick={() => (window.location.href = "/")}
+        >
+          Cancel
+        </button>
+      </div>
+    </form>
+  );
+};
+
+export default TicketForm;

tinker_tickets_react/src/Components/CreateTicket/TicketRow.tsx

@@ -0,0 +1,68 @@
+import React from "react";
+import TicketSelect from "./TicketSelect";
+import type { CreateTicketFormData } from "../../types/ticket";
+
+interface TicketRowProps {
+  form: CreateTicketFormData;
+  updateField: (field: keyof CreateTicketFormData, value: string) => void;
+}
+
+const TicketRow: React.FC<TicketRowProps> = ({ form, updateField }) => {
+  return (
+    <div className="detail-group status-priority-row">
+      <TicketSelect
+        label="Status"
+        field="status"
+        value={form.status}
+        updateField={updateField}
+        options={[
+          { value: "Open", label: "Open" },
+          { value: "Closed", label: "Closed" },
+        ]}
+      />
+
+      <TicketSelect
+        label="Priority"
+        field="priority"
+        value={form.priority}
+        updateField={updateField}
+        options={[
+          { value: "1", label: "P1 - Critical Impact" },
+          { value: "2", label: "P2 - High Impact" },
+          { value: "3", label: "P3 - Medium Impact" },
+          { value: "4", label: "P4 - Low Impact" },
+        ]}
+      />
+
+      <TicketSelect
+        label="Category"
+        field="category"
+        value={form.category}
+        updateField={updateField}
+        options={[
+          { value: "Hardware", label: "Hardware" },
+          { value: "Software", label: "Software" },
+          { value: "Network", label: "Network" },
+          { value: "Security", label: "Security" },
+          { value: "General", label: "General" },
+        ]}
+      />
+
+      <TicketSelect
+        label="Type"
+        field="type"
+        value={form.type}
+        updateField={updateField}
+        options={[
+          { value: "Maintenance", label: "Maintenance" },
+          { value: "Install", label: "Install" },
+          { value: "Task", label: "Task" },
+          { value: "Upgrade", label: "Upgrade" },
+          { value: "Issue", label: "Issue" },
+        ]}
+      />
+    </div>
+  );
+};
+
+export default TicketRow;

tinker_tickets_react/src/Components/CreateTicket/TicketSelect.tsx

@@ -0,0 +1,37 @@
+import React from "react";
+import type { SelectOption, CreateTicketFormData } from "../../types/ticket";
+
+interface TicketSelectProps {
+  label: string;
+  field: keyof CreateTicketFormData;
+  value: string;
+  options: SelectOption[];
+  updateField: (field: keyof CreateTicketFormData, value: string) => void;
+}
+
+const TicketSelect: React.FC<TicketSelectProps> = ({
+  label,
+  field,
+  value,
+  options,
+  updateField,
+}) => {
+  return (
+    <div className="detail-quarter">
+      <label>{label}</label>
+
+      <select
+        value={value}
+        onChange={e => updateField(field, e.target.value)}
+      >
+        {options.map(opt => (
+          <option key={opt.value} value={opt.value}>
+            {opt.label}
+          </option>
+        ))}
+      </select>
+    </div>
+  );
+};
+
+export default TicketSelect;

tinker_tickets_react/src/Components/CreateTicket/TicketText.tsx

@@ -0,0 +1,30 @@
+import React from "react";
+
+interface TicketTextProps {
+  label: string;
+  value: string;
+  onChange: (value: string) => void;
+  required?: boolean;
+}
+
+const TicketText: React.FC<TicketTextProps> = ({
+  label,
+  value,
+  onChange,
+  required,
+}) => {
+  return (
+    <div className="detail-group full-width">
+      <label>{label}</label>
+
+      <textarea
+        rows={15}
+        value={value}
+        required={required}
+        onChange={e => onChange(e.target.value)}
+      />
+    </div>
+  );
+};
+
+export default TicketText;

tinker_tickets_react/src/Components/DashboardView/DashboardHeader.tsx

@@ -0,0 +1,21 @@
+import React from "react";
+import { useNavigate } from "react-router-dom";
+
+const DashboardHeader: React.FC = () => {
+  const navigate = useNavigate();
+
+  return (
+    <div className="dashboard-header">
+      <h1>Tinker Tickets</h1>
+
+      <button
+        className="btn create-ticket"
+        onClick={() => navigate("/ticket/create")}
+      >
+        New Ticket
+      </button>
+    </div>
+  );
+};
+
+export default DashboardHeader;

tinker_tickets_react/src/Components/DashboardView/DashboardView.tsx

@@ -0,0 +1,62 @@
+import React, { useState } from "react";
+import type { TicketListItem } from "../../types/ticket";
+import ticketData from "../../mockData/tickets.json";
+import DashboardHeader from "./DashboardHeader";
+import Pagination from "./Pagination";
+import SearchBar from "./SearchBar";
+import TicketTable from "./TicketTable";
+
+const DashboardView: React.FC = () => {
+  const [tickets] = useState<TicketListItem[]>(ticketData);
+  const [search, setSearch] = useState<string>("");
+  const [sortCol, setSortCol] = useState<keyof TicketListItem>("ticket_id");
+  const [sortDir, setSortDir] = useState<"asc" | "desc">("desc");
+  const [page, setPage] = useState<number>(1);
+
+  const pageSize = 10;
+
+  const filtered = tickets.filter(
+    (t) =>
+      t.title.toLowerCase().includes(search.toLowerCase()) ||
+      t.ticket_id.toLowerCase().includes(search.toLowerCase())
+  );
+
+  const sorted = [...filtered].sort((a, b) => {
+    const A = a[sortCol];
+    const B = b[sortCol];
+
+    if (A < B) return sortDir === "asc" ? -1 : 1;
+    if (A > B) return sortDir === "asc" ? 1 : -1;
+    return 0;
+  });
+
+  const totalPages = Math.max(1, Math.ceil(sorted.length / pageSize));
+  const paged = sorted.slice((page - 1) * pageSize, page * pageSize);
+
+  return (
+    <div>
+      <DashboardHeader />
+
+      <SearchBar value={search} onChange={setSearch} />
+
+      <div className="table-controls">
+        <div>Total Tickets: {filtered.length}</div>
+
+        <Pagination page={page} totalPages={totalPages} onChange={setPage} />
+      </div>
+
+      <TicketTable
+        tickets={paged}
+        sortCol={sortCol}
+        sortDir={sortDir}
+        onSort={(col) =>
+          col === sortCol
+            ? setSortDir(sortDir === "asc" ? "desc" : "asc")
+            : (setSortCol(col), setSortDir("asc"))
+        }
+      />
+    </div>
+  );
+};
+
+export default DashboardView;

tinker_tickets_react/src/Components/DashboardView/Pagination.tsx

@@ -0,0 +1,37 @@
+import React from "react";
+
+interface PaginationProps {
+  page: number;
+  totalPages: number;
+  onChange: (p: number) => void;
+}
+
+const Pagination: React.FC<PaginationProps> = ({
+  page,
+  totalPages,
+  onChange,
+}) => {
+  return (
+    <div className="pagination">
+      <button disabled={page === 1} onClick={() => onChange(page - 1)}>
+        «
+      </button>
+
+      {Array.from({ length: totalPages }, (_, i) => i + 1).map((num) => (
+        <button
+          key={num}
+          className={page === num ? "active" : ""}
+          onClick={() => onChange(num)}
+        >
+          {num}
+        </button>
+      ))}
+
+      <button disabled={page === totalPages} onClick={() => onChange(page + 1)}>
+        »
+      </button>
+    </div>
+  );
+};
+
+export default Pagination;

tinker_tickets_react/src/Components/DashboardView/SearchBar.tsx

@@ -0,0 +1,28 @@
+import React from "react";
+
+interface SearchBarProps {
+  value: string;
+  onChange: (v: string) => void;
+}
+
+const SearchBar: React.FC<SearchBarProps> = ({ value, onChange }) => {
+  return (
+    <div className="search-container">
+      <input
+        className="search-box"
+        type="text"
+        placeholder="Search tickets..."
+        value={value}
+        onChange={(e) => onChange(e.target.value)}
+      />
+
+      {value && (
+        <button className="clear-search-btn" onClick={() => onChange("")}>
+          Clear
+        </button>
+      )}
+    </div>
+  );
+};
+
+export default SearchBar;

tinker_tickets_react/src/Components/DashboardView/TicketTable.tsx

@@ -0,0 +1,82 @@
+import React from "react";
+import { useNavigate } from "react-router-dom";
+import type { TicketListItem } from "../../types/ticket";
+
+interface TicketTableProps {
+  tickets: TicketListItem[];
+  sortCol: keyof TicketListItem;
+  sortDir: "asc" | "desc";
+  onSort: (col: keyof TicketListItem) => void;
+}
+
+const columns: { key: keyof TicketListItem; label: string }[] = [
+  { key: "ticket_id", label: "Ticket ID" },
+  { key: "priority", label: "Priority" },
+  { key: "title", label: "Title" },
+  { key: "category", label: "Category" },
+  { key: "type", label: "Type" },
+  { key: "status", label: "Status" },
+  { key: "created_at", label: "Created" },
+  { key: "updated_at", label: "Updated" },
+];
+
+const TicketTable: React.FC<TicketTableProps> = ({
+  tickets,
+  sortCol,
+  sortDir,
+  onSort,
+}) => {
+  const navigate = useNavigate();
+
+  return (
+    <table>
+      <thead>
+        <tr>
+          {columns.map((col) => (
+            <th
+              key={col.key}
+              onClick={() => onSort(col.key)}
+              className={sortCol === col.key ? `sort-${sortDir}` : ""}
+            >
+              {col.label}
+            </th>
+          ))}
+        </tr>
+      </thead>
+
+      <tbody>
+        {tickets.length === 0 && (
+          <tr>
+            <td colSpan={8}>No tickets found</td>
+          </tr>
+        )}
+
+        {tickets.map((t) => (
+          <tr key={t.ticket_id} className={`priority-${t.priority}`}>
+            <td>
+              <a
+                className="ticket-link"
+                onClick={() => navigate(`/ticket/${t.ticket_id}`)}
+              >
+                {t.ticket_id}
+              </a>
+            </td>
+            <td>{t.priority}</td>
+            <td>{t.title}</td>
+            <td>{t.category}</td>
+            <td>{t.type}</td>
+            <td>
+              <span className={`status-${t.status.replace(" ", "-")}`}>
+                {t.status}
+              </span>
+            </td>
+            <td>{new Date(t.created_at).toLocaleString()}</td>
+            <td>{new Date(t.updated_at).toLocaleString()}</td>
+          </tr>
+        ))}
+      </tbody>
+    </table>
+  );
+};
+
+export default TicketTable;

tinker_tickets_react/src/Components/TicketView/TicketDescription.tsx

@@ -0,0 +1,18 @@
+import React from "react";
+
+interface TicketDescriptionProps {
+  description: string;
+}
+
+const TicketDescription: React.FC<TicketDescriptionProps> = ({
+  description,
+}) => {
+  return (
+    <div className="detail-group full-width">
+      <label>Description</label>
+      <textarea value={description} disabled />
+    </div>
+  );
+};
+
+export default TicketDescription;

tinker_tickets_react/src/Components/TicketView/TicketHeader.tsx

@@ -0,0 +1,36 @@
+import React from "react";
+import type { TicketData } from "../../types/ticket";
+
+interface TicketHeaderProps {
+  ticket: TicketData;
+}
+
+const TicketHeader: React.FC<TicketHeaderProps> = ({ ticket }) => {
+  return (
+    <div className="ticket-header">
+      <h2>
+        <input className="editable title-input" value={ticket.title} disabled />
+      </h2>
+
+      <div className="ticket-subheader">
+        <div className="ticket-id">UUID {ticket.ticket_id}</div>
+
+        <div className="header-controls">
+          <div className="status-priority-group">
+            <span className={`status-${ticket.status.replace(" ", "-")}`}>
+              {ticket.status}
+            </span>
+
+            <span className={`priority-indicator priority-${ticket.priority}`}>
+              P{ticket.priority}
+            </span>
+          </div>
+
+          <button className="btn">Edit Ticket</button>
+        </div>
+      </div>
+    </div>
+  );
+};
+
+export default TicketHeader;

tinker_tickets_react/src/Components/TicketView/TicketTabs.tsx

@@ -0,0 +1,28 @@
+import React from "react";
+
+interface TicketTabsProps {
+  active: "description" | "comments";
+  setActiveTab: (tab: "description" | "comments") => void;
+}
+
+const TicketTabs: React.FC<TicketTabsProps> = ({ active, setActiveTab }) => {
+  return (
+    <div className="ticket-tabs">
+      <button
+        className={`tab-btn ${active === "description" ? "active" : ""}`}
+        onClick={() => setActiveTab("description")}
+      >
+        Description
+      </button>
+
+      <button
+        className={`tab-btn ${active === "comments" ? "active" : ""}`}
+        onClick={() => setActiveTab("comments")}
+      >
+        Comments
+      </button>
+    </div>
+  );
+};
+
+export default TicketTabs;

tinker_tickets_react/src/Components/TicketView/TicketView.tsx

@@ -0,0 +1,47 @@
+import React, { useState } from "react";
+
+import TicketHeader from "./TicketHeader";
+import TicketTabs from "./TicketTabs";
+import TicketDescription from "./TicketDescription";
+
+import type { CommentData } from "../../types/comments";
+import type { TicketData } from "../../types/ticket";
+import CommentsSection from "../Comments/CommentSection";
+
+import mockTicket from "../../mockData/ticket.json";
+import mockComment from "../../mockData/comments.json";
+
+const TicketView: React.FC = () => {
+  const [ticket] = useState<TicketData>(mockTicket);
+  const [comments, setComments] = useState<CommentData[]>(mockComment);
+  const [activeTab, setActiveTab] = useState<"description" | "comments">(
+    "description"
+  );
+
+  return (
+    <div className={`ticket-container priority-${ticket.priority}`}>
+      <TicketHeader ticket={ticket} />
+
+      <TicketTabs active={activeTab} setActiveTab={setActiveTab} />
+
+      {activeTab === "description" && (
+        <TicketDescription description={ticket.description} />
+      )}
+
+      {activeTab === "comments" && (
+        <CommentsSection comments={comments} setComments={setComments} />
+      )}
+
+      <div className="ticket-footer">
+        <button
+          className="btn back-btn"
+          onClick={() => (window.location.href = "/")}
+        >
+          Back to Dashboard
+        </button>
+      </div>
+    </div>
+  );
+};
+
+export default TicketView;

tinker_tickets_react/src/assets/react.svg

@@ -0,0 +1 @@
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tinker_tickets_react/src/index.css

@@ -0,0 +1,68 @@
+:root {
+  font-family: system-ui, Avenir, Helvetica, Arial, sans-serif;
+  line-height: 1.5;
+  font-weight: 400;
+
+  color-scheme: light dark;
+  color: rgba(255, 255, 255, 0.87);
+  background-color: #242424;
+
+  font-synthesis: none;
+  text-rendering: optimizeLegibility;
+  -webkit-font-smoothing: antialiased;
+  -moz-osx-font-smoothing: grayscale;
+}
+
+a {
+  font-weight: 500;
+  color: #646cff;
+  text-decoration: inherit;
+}
+a:hover {
+  color: #535bf2;
+}
+
+body {
+  margin: 0;
+  display: flex;
+  place-items: center;
+  min-width: 320px;
+  min-height: 100vh;
+}
+
+h1 {
+  font-size: 3.2em;
+  line-height: 1.1;
+}
+
+button {
+  border-radius: 8px;
+  border: 1px solid transparent;
+  padding: 0.6em 1.2em;
+  font-size: 1em;
+  font-weight: 500;
+  font-family: inherit;
+  background-color: #1a1a1a;
+  cursor: pointer;
+  transition: border-color 0.25s;
+}
+button:hover {
+  border-color: #646cff;
+}
+button:focus,
+button:focus-visible {
+  outline: 4px auto -webkit-focus-ring-color;
+}
+
+@media (prefers-color-scheme: light) {
+  :root {
+    color: #213547;
+    background-color: #ffffff;
+  }
+  a:hover {
+    color: #747bff;
+  }
+  button {
+    background-color: #f9f9f9;
+  }
+}

tinker_tickets_react/src/main.tsx

@@ -0,0 +1,10 @@
+import { StrictMode } from 'react'
+import { createRoot } from 'react-dom/client'
+import './index.css'
+import App from './App.tsx'
+
+createRoot(document.getElementById('root')!).render(
+  <StrictMode>
+    <App />
+  </StrictMode>,
+)

tinker_tickets_react/src/mockData/comments.json

@@ -0,0 +1,14 @@
+[
+  {
+    "user_name": "Alice",
+    "comment_text": "Investigating this now.\n\nWill update once I confirm whether it's a firewall or routing issue.",
+    "created_at": "2025-01-28T10:15:00Z",
+    "markdown_enabled": false
+  },
+  {
+    "user_name": "Bob",
+    "comment_text": "### Update\nVPN gateway logs show connection attempts reaching the server.\n\nLikely a client configuration issue.\n\nWill push config refresh.",
+    "created_at": "2025-01-28T11:05:12Z",
+    "markdown_enabled": true
+  }
+]

tinker_tickets_react/src/mockData/empty_ticket.json

@@ -0,0 +1,8 @@
+{
+  "title": "",
+  "status": "Open",
+  "priority": "4",
+  "category": "General",
+  "type": "Issue",
+  "description": ""
+}

tinker_tickets_react/src/mockData/ticket.json

@@ -0,0 +1,9 @@
+{
+  "ticket_id": "TCK-123456",
+  "title": "User cannot connect to VPN",
+  "status": "Open",
+  "priority": 2,
+  "category": "Network",
+  "type": "Issue",
+  "description": "User reports intermittent connection failures when attempting to establish a VPN session.\n\nSteps to reproduce:\n1. Launch VPN client\n2. Enter credentials\n3. Attempt to connect\n\nObserved: Timeout error after ~10 seconds.\nExpected: Successful connection."
+}

tinker_tickets_react/src/mockData/tickets.json

@@ -0,0 +1,22 @@
+[
+  {
+    "ticket_id": "TCK-123456",
+    "title": "User cannot connect to VPN",
+    "priority": 2,
+    "category": "Network",
+    "type": "Issue",
+    "status": "Open",
+    "created_at": "2025-01-28T10:00:00Z",
+    "updated_at": "2025-01-28T12:00:00Z"
+  },
+  {
+    "ticket_id": "TCK-987654",
+    "title": "Printer not responding",
+    "priority": 4,
+    "category": "Hardware",
+    "type": "Maintenance",
+    "status": "Closed",
+    "created_at": "2025-01-25T09:33:00Z",
+    "updated_at": "2025-01-26T14:45:00Z"
+  }
+]

tinker_tickets_react/src/types/comments.ts

@@ -0,0 +1,6 @@
+export interface CommentData {
+  user_name: string;
+  comment_text: string;
+  created_at: string;   // ISO date string
+  markdown_enabled: boolean;
+}

tinker_tickets_react/src/types/ticket.ts

@@ -0,0 +1,34 @@
+export interface CreateTicketFormData {
+  title: string;
+  status: string;
+  priority: string;
+  category: string;
+  type: string;
+  description: string;
+}
+
+export interface SelectOption {
+  value: string;
+  label: string;
+}
+
+export interface TicketData {
+  ticket_id: string;
+  title: string;
+  status: string;
+  priority: number | string;
+  category: string;
+  type: string;
+  description: string;
+}
+
+export interface TicketListItem {
+  ticket_id: string;
+  title: string;
+  priority: number;
+  category: string;
+  type: string;
+  status: string;
+  created_at: string; // ISO string
+  updated_at: string;
+}

tinker_tickets_react/tsconfig.app.json

@@ -0,0 +1,28 @@
+{
+  "compilerOptions": {
+    "tsBuildInfoFile": "./node_modules/.tmp/tsconfig.app.tsbuildinfo",
+    "target": "ES2022",
+    "useDefineForClassFields": true,
+    "lib": ["ES2022", "DOM", "DOM.Iterable"],
+    "module": "ESNext",
+    "types": ["vite/client"],
+    "skipLibCheck": true,
+
+    /* Bundler mode */
+    "moduleResolution": "bundler",
+    "allowImportingTsExtensions": true,
+    "verbatimModuleSyntax": true,
+    "moduleDetection": "force",
+    "noEmit": true,
+    "jsx": "react-jsx",
+
+    /* Linting */
+    "strict": true,
+    "noUnusedLocals": true,
+    "noUnusedParameters": true,
+    "erasableSyntaxOnly": true,
+    "noFallthroughCasesInSwitch": true,
+    "noUncheckedSideEffectImports": true
+  },
+  "include": ["src"]
+}

tinker_tickets_react/tsconfig.json

@@ -0,0 +1,7 @@
+{
+  "files": [],
+  "references": [
+    { "path": "./tsconfig.app.json" },
+    { "path": "./tsconfig.node.json" }
+  ]
+}

tinker_tickets_react/tsconfig.node.json

@@ -0,0 +1,26 @@
+{
+  "compilerOptions": {
+    "tsBuildInfoFile": "./node_modules/.tmp/tsconfig.node.tsbuildinfo",
+    "target": "ES2023",
+    "lib": ["ES2023"],
+    "module": "ESNext",
+    "types": ["node"],
+    "skipLibCheck": true,
+
+    /* Bundler mode */
+    "moduleResolution": "bundler",
+    "allowImportingTsExtensions": true,
+    "verbatimModuleSyntax": true,
+    "moduleDetection": "force",
+    "noEmit": true,
+
+    /* Linting */
+    "strict": true,
+    "noUnusedLocals": true,
+    "noUnusedParameters": true,
+    "erasableSyntaxOnly": true,
+    "noFallthroughCasesInSwitch": true,
+    "noUncheckedSideEffectImports": true
+  },
+  "include": ["vite.config.ts"]
+}

tinker_tickets_react/vite.config.ts

@@ -0,0 +1,13 @@
+import { defineConfig } from 'vite'
+import react from '@vitejs/plugin-react'
+
+// https://vite.dev/config/
+export default defineConfig({
+  plugins: [
+    react({
+      babel: {
+        plugins: [['babel-plugin-react-compiler']],
+      },
+    }),
+  ],
+})

views/CreateTicketView.php

@@ -13,172 +13,72 @@
     <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js"></script>
 </head>
 <body>
-    <div class="user-header">
+    <div class="ticket-container">
-        <div class="user-header-left">
+        <div class="ticket-header">
-            <a href="/" class="back-link">← Dashboard</a>
+            <h2>Create New Ticket</h2>
-        </div>
-        <div class="user-header-right">
-            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name">👤 <?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <?php if ($GLOBALS['currentUser']['is_admin']): ?>
-                    <span class="admin-badge">Admin</span>
-                <?php endif; ?>
-            <?php endif; ?>
-        </div>
-    </div>
-
-    <!-- OUTER FRAME: Create Ticket Form Container -->
-    <div class="ascii-frame-outer">
-        <span class="bottom-left-corner">╚</span>
-        <span class="bottom-right-corner">╝</span>
-
-        <!-- SECTION 1: Form Header -->
-        <div class="ascii-section-header">Create New Ticket</div>
-        <div class="ascii-content">
-            <div class="ascii-frame-inner">
-                <div class="ticket-header">
-                    <h2>New Ticket Form</h2>
-                    <p style="color: var(--terminal-green); font-family: var(--font-mono); font-size: 0.9rem; margin-top: 0.5rem;">
-                        Complete the form below to create a new ticket
-                    </p>
-                </div>
-            </div>
         </div>
         
         <?php if (isset($error)): ?>
-        <!-- DIVIDER -->
+            <div class="error-message"><?php echo $error; ?></div>
-        <div class="ascii-divider"></div>
-
-        <!-- ERROR SECTION -->
-        <div class="ascii-content">
-            <div class="ascii-frame-inner">
-                <div class="error-message" style="color: var(--priority-1); border: 2px solid var(--priority-1); padding: 1rem; background: rgba(231, 76, 60, 0.1);">
-                    <strong>⚠ Error:</strong> <?php echo $error; ?>
-                </div>
-            </div>
-        </div>
         <?php endif; ?>
         
-        <!-- DIVIDER -->
-        <div class="ascii-divider"></div>
-
         <form method="POST" action="<?php echo $GLOBALS['config']['BASE_URL']; ?>/ticket/create" class="ticket-form">
+            <div class="ticket-details">
+                <div class="detail-group">
+                    <label for="title">Title</label>
+                    <input type="text" id="title" name="title" class="editable" required>
+                </div>
                 
-            <!-- SECTION 2: Template Selection -->
+                <div class="detail-group status-priority-row">
-            <div class="ascii-section-header">Template Selection</div>
+                    <div class="detail-quarter">
-            <div class="ascii-content">
+                        <label for="status">Status</label>
-                <div class="ascii-frame-inner">
+                        <select id="status" name="status" class="editable">
-                    <div class="detail-group">
+                            <option value="Open" selected>Open</option>
-                        <label for="templateSelect">Use Template (Optional)</label>
+                            <option value="Closed">Closed</option>
-                        <select id="templateSelect" class="editable" onchange="loadTemplate()">
-                            <option value="">-- No Template --</option>
-                            <?php if (isset($templates) && !empty($templates)): ?>
-                                <?php foreach ($templates as $template): ?>
-                                    <option value="<?php echo $template['template_id']; ?>">
-                                        <?php echo htmlspecialchars($template['template_name']); ?>
-                                    </option>
-                                <?php endforeach; ?>
-                            <?php endif; ?>
                         </select>
-                        <p style="color: var(--terminal-green); font-size: 0.85rem; margin-top: 0.5rem; font-family: var(--font-mono);">
-                            Select a template to auto-fill form fields
-                        </p>
                     </div>
+                    <div class="detail-quarter">
+                        <label for="priority">Priority</label>
+                        <select id="priority" name="priority" class="editable">
+                            <option value="1">P1 - Critical Impact</option>
+                            <option value="2">P2 - High Impact</option>
+                            <option value="3">P3 - Medium Impact</option>
+                            <option value="4" selected>P4 - Low Impact</option>
+                        </select>
+                    </div>
+                    <div class="detail-quarter">
+                        <label for="category">Category</label>
+                        <select id="category" name="category" class="editable">
+                            <option value="Hardware">Hardware</option>
+                            <option value="Software">Software</option>
+                            <option value="Network">Network</option>
+                            <option value="Security">Security</option>
+                            <option value="General" selected>General</option>
+                        </select>
+                    </div>
+                    <div class="detail-quarter">
+                        <label for="type">Type</label>
+                        <select id="type" name="type" class="editable">
+                            <option value="Maintenance">Maintenance</option>
+                            <option value="Install">Install</option>
+                            <option value="Task">Task</option>
+                            <option value="Upgrade">Upgrade</option>
+                            <option value="Issue" selected>Issue</option>
+                        </select>
+                    </div>
+                </div>
+                
+                <div class="detail-group full-width">
+                    <label for="description">Description</label>
+                    <textarea id="description" name="description" class="editable" rows="15" required></textarea>
                 </div>
             </div>
             
-            <!-- DIVIDER -->
+            <div class="ticket-footer">
-            <div class="ascii-divider"></div>
+                <button type="submit" class="btn primary">Create Ticket</button>
-
+                <button type="button" onclick="window.location.href='<?php echo $GLOBALS['config']['BASE_URL']; ?>/'" class="btn back-btn">Cancel</button>
-            <!-- SECTION 3: Basic Information -->
-            <div class="ascii-section-header">Basic Information</div>
-            <div class="ascii-content">
-                <div class="ascii-frame-inner">
-                    <div class="detail-group">
-                        <label for="title">Ticket Title *</label>
-                        <input type="text" id="title" name="title" class="editable" required placeholder="Enter a descriptive title for this ticket">
-                    </div>
-                </div>
             </div>
-
-            <!-- DIVIDER -->
-            <div class="ascii-divider"></div>
-
-            <!-- SECTION 4: Ticket Metadata -->
-            <div class="ascii-section-header">Ticket Metadata</div>
-            <div class="ascii-content">
-                <div class="ascii-frame-inner">
-                    <div class="detail-group status-priority-row">
-                        <div class="detail-quarter">
-                            <label for="status">Status</label>
-                            <select id="status" name="status" class="editable">
-                                <option value="Open" selected>Open</option>
-                                <option value="Closed">Closed</option>
-                            </select>
-                        </div>
-                        <div class="detail-quarter">
-                            <label for="priority">Priority</label>
-                            <select id="priority" name="priority" class="editable">
-                                <option value="1">P1 - Critical Impact</option>
-                                <option value="2">P2 - High Impact</option>
-                                <option value="3">P3 - Medium Impact</option>
-                                <option value="4" selected>P4 - Low Impact</option>
-                            </select>
-                        </div>
-                        <div class="detail-quarter">
-                            <label for="category">Category</label>
-                            <select id="category" name="category" class="editable">
-                                <option value="Hardware">Hardware</option>
-                                <option value="Software">Software</option>
-                                <option value="Network">Network</option>
-                                <option value="Security">Security</option>
-                                <option value="General" selected>General</option>
-                            </select>
-                        </div>
-                        <div class="detail-quarter">
-                            <label for="type">Type</label>
-                            <select id="type" name="type" class="editable">
-                                <option value="Maintenance">Maintenance</option>
-                                <option value="Install">Install</option>
-                                <option value="Task">Task</option>
-                                <option value="Upgrade">Upgrade</option>
-                                <option value="Issue" selected>Issue</option>
-                            </select>
-                        </div>
-                    </div>
-                </div>
-            </div>
-
-            <!-- DIVIDER -->
-            <div class="ascii-divider"></div>
-
-            <!-- SECTION 5: Detailed Description -->
-            <div class="ascii-section-header">Detailed Description</div>
-            <div class="ascii-content">
-                <div class="ascii-frame-inner">
-                    <div class="detail-group full-width">
-                        <label for="description">Description *</label>
-                        <textarea id="description" name="description" class="editable" rows="15" required placeholder="Provide a detailed description of the ticket..."></textarea>
-                    </div>
-                </div>
-            </div>
-
-            <!-- DIVIDER -->
-            <div class="ascii-divider"></div>
-
-            <!-- SECTION 6: Form Actions -->
-            <div class="ascii-section-header">Form Actions</div>
-            <div class="ascii-content">
-                <div class="ascii-frame-inner">
-                    <div class="ticket-footer">
-                        <button type="submit" class="btn primary">Create Ticket</button>
-                        <button type="button" onclick="window.location.href='<?php echo $GLOBALS['config']['BASE_URL']; ?>/'" class="btn back-btn">Cancel</button>
-                    </div>
-                </div>
-            </div>
-
         </form>
     </div>
-    <!-- END OUTER FRAME -->
 </body>
 </html>

views/DashboardView.php

@@ -10,208 +10,56 @@
     <title>Ticket Dashboard</title>
     <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
     <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/ascii-banner.js"></script>
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/markdown.js"></script>
     <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js"></script>
 </head>
 <body data-categories='<?php echo json_encode($categories); ?>' data-types='<?php echo json_encode($types); ?>'>
-
+    <div class="dashboard-header">
-    <!-- Terminal Boot Sequence -->
+        <h1>Tinker Tickets</h1>
-    <div id="boot-sequence" class="boot-overlay">
+        <button onclick="window.location.href='<?php echo $GLOBALS['config']['BASE_URL']; ?>/ticket/create'" class="btn create-ticket">New Ticket</button>    </div>
-        <pre id="boot-text"></pre>
+    <div class="search-container">
-    </div>
+        <form method="GET" action="" class="search-form">
-    <script>
+            <!-- Preserve existing parameters -->
-        function showBootSequence() {
+            <?php if (isset($_GET['status'])): ?>
-            const bootText = document.getElementById('boot-text');
+                <input type="hidden" name="status" value="<?php echo htmlspecialchars($_GET['status']); ?>">
-            const bootOverlay = document.getElementById('boot-sequence');
-            const messages = [
-                '╔═══════════════════════════════════════╗',
-                '║   TINKER TICKETS TERMINAL v1.0       ║',
-                '║   BOOTING SYSTEM...                  ║',
-                '╚═══════════════════════════════════════╝',
-                '',
-                '[ OK ] Loading kernel modules...',
-                '[ OK ] Initializing ticket database...',
-                '[ OK ] Mounting user session...',
-                '[ OK ] Starting dashboard services...',
-                '[ OK ] Rendering ASCII frames...',
-                '',
-                '> SYSTEM READY ✓',
-                ''
-            ];
-
-            let i = 0;
-            const interval = setInterval(() => {
-                if (i < messages.length) {
-                    bootText.textContent += messages[i] + '\n';
-                    i++;
-                } else {
-                    setTimeout(() => {
-                        bootOverlay.style.opacity = '0';
-                        setTimeout(() => bootOverlay.remove(), 500);
-                    }, 500);
-                    clearInterval(interval);
-                }
-            }, 80);
-        }
-
-        // Run on first visit only (per session)
-        if (!sessionStorage.getItem('booted')) {
-            showBootSequence();
-            sessionStorage.setItem('booted', 'true');
-        } else {
-            document.getElementById('boot-sequence').remove();
-        }
-    </script>
-    <div class="user-header">
-        <div class="user-header-left">
-            <span class="app-title">🎫 Tinker Tickets</span>
-        </div>
-        <div class="user-header-right">
-            <?php if (isset($GLOBALS['currentUser'])): ?>
-                <span class="user-name">👤 <?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
-                <?php if ($GLOBALS['currentUser']['is_admin']): ?>
-                    <span class="admin-badge">Admin</span>
-                <?php endif; ?>
-                <button class="settings-icon" title="Settings (Alt+S)" onclick="openSettingsModal()">⚙</button>
             <?php endif; ?>
-        </div>
+            <?php if (isset($_GET['show_all'])): ?>
+                <input type="hidden" name="show_all" value="<?php echo htmlspecialchars($_GET['show_all']); ?>">
+            <?php endif; ?>
+            <?php if (isset($_GET['category'])): ?>
+                <input type="hidden" name="category" value="<?php echo htmlspecialchars($_GET['category']); ?>">
+            <?php endif; ?>
+            <?php if (isset($_GET['type'])): ?>
+                <input type="hidden" name="type" value="<?php echo htmlspecialchars($_GET['type']); ?>">
+            <?php endif; ?>
+            <?php if (isset($_GET['sort'])): ?>
+                <input type="hidden" name="sort" value="<?php echo htmlspecialchars($_GET['sort']); ?>">
+            <?php endif; ?>
+            <?php if (isset($_GET['dir'])): ?>
+                <input type="hidden" name="dir" value="<?php echo htmlspecialchars($_GET['dir']); ?>">
+            <?php endif; ?>
+            
+            <input type="text" 
+                name="search" 
+                placeholder="Search tickets..." 
+                class="search-box"
+                value="<?php echo isset($_GET['search']) ? htmlspecialchars($_GET['search']) : ''; ?>">
+            <button type="submit" class="search-btn">Search</button>
+            <?php if (isset($_GET['search']) && !empty($_GET['search'])): ?>
+                <a href="?" class="clear-search-btn">Clear</a>
+            <?php endif; ?>
+        </form>
     </div>
-
+    <?php if (isset($_GET['search']) && !empty($_GET['search'])): ?>
-    <!-- Collapsible ASCII Banner -->
+    <div class="search-results-info">
-    <div class="ascii-banner-wrapper collapsed">
+        Showing results for: "<strong><?php echo htmlspecialchars($_GET['search']); ?></strong>" 
-        <button class="banner-toggle" onclick="toggleBanner()">
+        (<?php echo $totalTickets; ?> ticket<?php echo $totalTickets != 1 ? 's' : ''; ?> found)
-            <span class="toggle-icon">▼</span> ASCII Banner
-        </button>
-        <div id="ascii-banner-container" class="banner-content"></div>
     </div>
-    <script>
+    <?php endif; ?>
-        function toggleBanner() {
+    <div class="table-controls">
-            const wrapper = document.querySelector('.ascii-banner-wrapper');
+        <div class="ticket-count">
-            const icon = document.querySelector('.toggle-icon');
+            Total Tickets: <?php echo $totalTickets; ?>
-            wrapper.classList.toggle('collapsed');
-            icon.textContent = wrapper.classList.contains('collapsed') ? '▼' : '▲';
-
-            // Render banner on first expand (no animation for instant display)
-            if (!wrapper.classList.contains('collapsed') && !wrapper.dataset.rendered) {
-                renderResponsiveBanner('#ascii-banner-container', 0); // Speed 0 = no animation
-                wrapper.dataset.rendered = 'true';
-            }
-        }
-    </script>
-
-    <!-- Dashboard Layout with Sidebar -->
-    <div class="dashboard-layout">
-        <!-- Left Sidebar with Filters -->
-        <aside class="dashboard-sidebar">
-            <div class="ascii-frame-inner">
-                <div class="ascii-subsection-header">Filters</div>
-
-                <!-- Status Filter -->
-                <div class="filter-group">
-                    <h4>Status</h4>
-                    <?php
-                    $currentStatus = isset($_GET['status']) ? explode(',', $_GET['status']) : ['Open', 'Pending', 'In Progress'];
-                    $allStatuses = ['Open', 'Pending', 'In Progress', 'Closed'];
-                    foreach ($allStatuses as $status):
-                    ?>
-                        <label>
-                            <input type="checkbox"
-                                   name="status"
-                                   value="<?php echo $status; ?>"
-                                   <?php echo in_array($status, $currentStatus) ? 'checked' : ''; ?>>
-                            <?php echo $status; ?>
-                        </label>
-                    <?php endforeach; ?>
-                </div>
-
-                <!-- Category Filter -->
-                <div class="filter-group">
-                    <h4>Category</h4>
-                    <?php
-                    $currentCategories = isset($_GET['category']) ? explode(',', $_GET['category']) : [];
-                    foreach ($categories as $cat):
-                    ?>
-                        <label>
-                            <input type="checkbox"
-                                   name="category"
-                                   value="<?php echo $cat; ?>"
-                                   <?php echo in_array($cat, $currentCategories) ? 'checked' : ''; ?>>
-                            <?php echo htmlspecialchars($cat); ?>
-                        </label>
-                    <?php endforeach; ?>
-                </div>
-
-                <!-- Type Filter -->
-                <div class="filter-group">
-                    <h4>Type</h4>
-                    <?php
-                    $currentTypes = isset($_GET['type']) ? explode(',', $_GET['type']) : [];
-                    foreach ($types as $type):
-                    ?>
-                        <label>
-                            <input type="checkbox"
-                                   name="type"
-                                   value="<?php echo $type; ?>"
-                                   <?php echo in_array($type, $currentTypes) ? 'checked' : ''; ?>>
-                            <?php echo htmlspecialchars($type); ?>
-                        </label>
-                    <?php endforeach; ?>
-                </div>
-
-                <button id="apply-filters-btn" class="btn">Apply Filters</button>
-                <button id="clear-filters-btn" class="btn btn-secondary">Clear All</button>
-            </div>
-        </aside>
-
-        <!-- Main Content Area -->
-        <main class="dashboard-main">
-
-    <!-- CONDENSED TOOLBAR: Combined Header, Search, Actions, Pagination -->
-    <div class="dashboard-toolbar">
-        <!-- Left: Title + Search -->
-        <div class="toolbar-left">
-            <h1 class="dashboard-title">🎫 Tickets</h1>
-            <form method="GET" action="" class="toolbar-search">
-                <!-- Preserve existing parameters -->
-                <?php if (isset($_GET['status'])): ?>
-                    <input type="hidden" name="status" value="<?php echo htmlspecialchars($_GET['status']); ?>">
-                <?php endif; ?>
-                <?php if (isset($_GET['category'])): ?>
-                    <input type="hidden" name="category" value="<?php echo htmlspecialchars($_GET['category']); ?>">
-                <?php endif; ?>
-                <?php if (isset($_GET['type'])): ?>
-                    <input type="hidden" name="type" value="<?php echo htmlspecialchars($_GET['type']); ?>">
-                <?php endif; ?>
-                <?php if (isset($_GET['sort'])): ?>
-                    <input type="hidden" name="sort" value="<?php echo htmlspecialchars($_GET['sort']); ?>">
-                <?php endif; ?>
-                <?php if (isset($_GET['dir'])): ?>
-                    <input type="hidden" name="dir" value="<?php echo htmlspecialchars($_GET['dir']); ?>">
-                <?php endif; ?>
-
-                <input type="text"
-                    name="search"
-                    placeholder="🔍 Search tickets..."
-                    class="search-box"
-                    value="<?php echo isset($_GET['search']) ? htmlspecialchars($_GET['search']) : ''; ?>">
-                <button type="submit" class="btn search-btn">Search</button>
-                <button type="button" class="btn btn-secondary" onclick="openAdvancedSearch()" title="Advanced Search">⚙ Advanced</button>
-                <?php if (isset($_GET['search']) && !empty($_GET['search'])): ?>
-                    <a href="?" class="clear-search-btn">✗</a>
-                <?php endif; ?>
-            </form>
         </div>
-
+        <div class="table-actions">
-        <!-- Center: Actions + Count -->
-        <div class="toolbar-center">
-            <button onclick="window.location.href='<?php echo $GLOBALS['config']['BASE_URL']; ?>/ticket/create'" class="btn create-ticket">+ New Ticket</button>
-            <span class="ticket-count">Total: <?php echo $totalTickets; ?></span>
-        </div>
-
-        <!-- Right: Pagination -->
-        <div class="toolbar-right">
             <div class="pagination">
                 <?php
                 $currentParams = $_GET;
@@ -239,42 +87,18 @@
                 }
                 ?>
             </div>
+            <div class="settings-icon">
+                <svg width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+                    <circle cx="12" cy="12" r="3"></circle>
+                    <path d="M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 0 1 0 2.83 2 2 0 0 1-2.83 0l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-2 2 2 2 0 0 1-2-2v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 0 1-2.83 0 2 2 0 0 1 0-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1-2-2 2 2 0 0 1 2-2h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 0 1 0-2.83 2 2 0 0 1 2.83 0l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 2-2 2 2 0 0 1 2 2v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 0 1 2.83 0 2 2 0 0 1 0 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 2 2 2 2 0 0 1-2 2h-.09a1.65 1.65 0 0 0-1.51 1z"></path>
+                </svg>
+            </div>
         </div>
     </div>
 
-    <?php if (isset($_GET['search']) && !empty($_GET['search'])): ?>
+    <table>
-    <div class="search-results-info">
-        Showing results for: "<strong><?php echo htmlspecialchars($_GET['search']); ?></strong>"
-        (<?php echo $totalTickets; ?> ticket<?php echo $totalTickets != 1 ? 's' : ''; ?> found)
-    </div>
-    <?php endif; ?>
-
-    <!-- TICKET TABLE WITH INLINE BULK ACTIONS -->
-    <div class="ascii-frame-outer">
-        <span class="bottom-left-corner">╚</span>
-        <span class="bottom-right-corner">╝</span>
-
-        <div class="ascii-section-header">Ticket List</div>
-        <div class="ascii-content">
-            <div class="ascii-frame-inner">
-                <!-- Inline Bulk Actions (appears above table when items selected) -->
-                <?php if ($GLOBALS['currentUser']['is_admin'] ?? false): ?>
-                <div class="bulk-actions-inline" style="display: none;">
-                    <span id="selected-count">0</span> tickets selected
-                    <button onclick="showBulkStatusModal()" class="btn btn-bulk">Change Status</button>
-                    <button onclick="showBulkAssignModal()" class="btn btn-bulk">Assign</button>
-                    <button onclick="showBulkPriorityModal()" class="btn btn-bulk">Priority</button>
-                    <button onclick="clearSelection()" class="btn btn-secondary">Clear</button>
-                </div>
-                <?php endif; ?>
-
-                <!-- Table -->
-                <table>
         <thead>
             <tr>
-                <?php if ($GLOBALS['currentUser']['is_admin'] ?? false): ?>
-                    <th style="width: 40px;"><input type="checkbox" id="selectAllCheckbox" onclick="toggleSelectAll()"></th>
-                <?php endif; ?>
                 <?php
                 $currentSort = isset($_GET['sort']) ? $_GET['sort'] : 'ticket_id';
                 $currentDir = isset($_GET['dir']) ? $_GET['dir'] : 'desc';
@@ -286,8 +110,6 @@
                     'category' => 'Category',
                     'type' => 'Type',
                     'status' => 'Status',
-                    'created_by' => 'Created By',
-                    'assigned_to' => 'Assigned To',
                     'created_at' => 'Created',
                     'updated_at' => 'Updated'
                 ];
@@ -307,289 +129,22 @@
             <?php
             if (count($tickets) > 0) {
                 foreach($tickets as $row) {
-                    $creator = $row['creator_display_name'] ?? $row['creator_username'] ?? 'System';
-                    $assignedTo = $row['assigned_display_name'] ?? $row['assigned_username'] ?? 'Unassigned';
                     echo "<tr class='priority-{$row['priority']}'>";
-
-                    // Add checkbox column for admins
-                    if ($GLOBALS['currentUser']['is_admin'] ?? false) {
-                        echo "<td><input type='checkbox' class='ticket-checkbox' value='{$row['ticket_id']}' onchange='updateSelectionCount()'></td>";
-                    }
-
                     echo "<td><a href='/ticket/{$row['ticket_id']}' class='ticket-link'>{$row['ticket_id']}</a></td>";
                     echo "<td><span>{$row['priority']}</span></td>";
                     echo "<td>" . htmlspecialchars($row['title']) . "</td>";
                     echo "<td>{$row['category']}</td>";
                     echo "<td>{$row['type']}</td>";
                     echo "<td><span class='status-" . str_replace(' ', '-', $row['status']) . "'>{$row['status']}</span></td>";
-                    echo "<td>" . htmlspecialchars($creator) . "</td>";
-                    echo "<td>" . htmlspecialchars($assignedTo) . "</td>";
                     echo "<td>" . date('Y-m-d H:i', strtotime($row['created_at'])) . "</td>";
                     echo "<td>" . date('Y-m-d H:i', strtotime($row['updated_at'])) . "</td>";
                     echo "</tr>";
                 }
-} else {
+            } else {
-                $colspan = ($GLOBALS['currentUser']['is_admin'] ?? false) ? '11' : '10';
+                echo "<tr><td colspan='8'>No tickets found</td></tr>";
-                echo "<tr><td colspan='$colspan' style='text-align: center; padding: 3rem;'>";
-                echo "<pre style='color: var(--terminal-green); text-shadow: var(--glow-green); font-size: 0.8rem; line-height: 1.2;'>";
-                echo "╔════════════════════════════════════════╗\n";
-                echo "║                                        ║\n";
-                echo "║          NO TICKETS FOUND              ║\n";
-                echo "║                                        ║\n";
-                echo "║    [ ]  Empty queue - all clear!      ║\n";
-                echo "║                                        ║\n";
-                echo "╚════════════════════════════════════════╝";
-                echo "</pre>";
-                echo "</td></tr>";
             }
             ?>
         </tbody>
-                </table>
+    </table>
-            </div>
-        </div>
-    </div>
-    <!-- END OUTER FRAME -->
-
-    <!-- Settings Modal -->
-    <div class="settings-modal" id="settingsModal" style="display: none;" onclick="closeOnBackdropClick(event)">
-        <div class="settings-content">
-            <span class="bottom-left-corner">╚</span>
-            <span class="bottom-right-corner">╝</span>
-
-            <div class="settings-header">
-                <h3>⚙ System Preferences</h3>
-                <button class="close-settings" onclick="closeSettingsModal()">✗</button>
-            </div>
-
-            <div class="settings-body">
-                <!-- Display Preferences -->
-                <div class="settings-section">
-                    <h4>╔══ Display Preferences ══╗</h4>
-
-                    <div class="setting-row">
-                        <label for="rowsPerPage">Rows per page:</label>
-                        <select id="rowsPerPage" class="setting-select">
-                            <option value="15">15</option>
-                            <option value="25">25</option>
-                            <option value="50">50</option>
-                            <option value="100">100</option>
-                        </select>
-                    </div>
-
-                    <div class="setting-row">
-                        <label for="defaultFilters">Default status filters:</label>
-                        <div class="checkbox-group">
-                            <label><input type="checkbox" name="defaultFilters" value="Open" checked> Open</label>
-                            <label><input type="checkbox" name="defaultFilters" value="Pending" checked> Pending</label>
-                            <label><input type="checkbox" name="defaultFilters" value="In Progress" checked> In Progress</label>
-                            <label><input type="checkbox" name="defaultFilters" value="Closed"> Closed</label>
-                        </div>
-                    </div>
-
-                    <div class="setting-row">
-                        <label for="tableDensity">Table density:</label>
-                        <select id="tableDensity" class="setting-select">
-                            <option value="compact">Compact</option>
-                            <option value="normal" selected>Normal</option>
-                            <option value="comfortable">Comfortable</option>
-                        </select>
-                    </div>
-                </div>
-
-                <!-- Notifications -->
-                <div class="settings-section">
-                    <h4>╔══ Notifications ══╗</h4>
-
-                    <div class="setting-row">
-                        <label>
-                            <input type="checkbox" id="notificationsEnabled" checked>
-                            Enable browser notifications
-                        </label>
-                    </div>
-
-                    <div class="setting-row">
-                        <label>
-                            <input type="checkbox" id="soundEffects" checked>
-                            Sound effects
-                        </label>
-                    </div>
-
-                    <div class="setting-row">
-                        <label for="toastDuration">Toast duration:</label>
-                        <select id="toastDuration" class="setting-select">
-                            <option value="3000" selected>3 seconds</option>
-                            <option value="5000">5 seconds</option>
-                            <option value="10000">10 seconds</option>
-                        </select>
-                    </div>
-                </div>
-
-                <!-- Keyboard Shortcuts -->
-                <div class="settings-section">
-                    <h4>╔══ Keyboard Shortcuts ══╗</h4>
-                    <div class="shortcuts-list">
-                        <div class="shortcut-item">
-                            <kbd>Ctrl/Cmd + K</kbd> <span>Focus search</span>
-                        </div>
-                        <div class="shortcut-item">
-                            <kbd>Alt + S</kbd> <span>Open settings</span>
-                        </div>
-                        <div class="shortcut-item">
-                            <kbd>ESC</kbd> <span>Close modal</span>
-                        </div>
-                        <div class="shortcut-item">
-                            <kbd>?</kbd> <span>Show shortcuts</span>
-                        </div>
-                    </div>
-                </div>
-
-                <!-- User Info (Read-only) -->
-                <div class="settings-section">
-                    <h4>╔══ User Information ══╗</h4>
-                    <div class="user-info-grid">
-                        <div><strong>Display Name:</strong></div>
-                        <div><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? 'N/A'); ?></div>
-
-                        <div><strong>Username:</strong></div>
-                        <div><?php echo htmlspecialchars($GLOBALS['currentUser']['username']); ?></div>
-
-                        <div><strong>Email:</strong></div>
-                        <div><?php echo htmlspecialchars($GLOBALS['currentUser']['email'] ?? 'N/A'); ?></div>
-
-                        <div><strong>Role:</strong></div>
-                        <div><?php echo $GLOBALS['currentUser']['is_admin'] ? 'Administrator' : 'User'; ?></div>
-                    </div>
-                </div>
-            </div>
-
-            <div class="settings-footer">
-                <button class="btn btn-primary" onclick="saveSettings()">Save Preferences</button>
-                <button class="btn btn-secondary" onclick="closeSettingsModal()">Cancel</button>
-            </div>
-        </div>
-    </div>
-
-    <!-- Advanced Search Modal -->
-    <div class="settings-modal" id="advancedSearchModal" style="display: none;" onclick="closeOnAdvancedSearchBackdropClick(event)">
-        <div class="settings-content">
-            <div class="settings-header">
-                <h3>🔍 Advanced Search</h3>
-                <button class="close-settings" onclick="closeAdvancedSearch()">✗</button>
-            </div>
-
-            <form id="advancedSearchForm" onsubmit="performAdvancedSearch(event)">
-                <div class="settings-body">
-                    <!-- Saved Filters -->
-                    <div class="settings-section">
-                        <h4>╔══ Saved Filters ══╗</h4>
-                        <div class="setting-row">
-                            <label for="saved-filters-select">Load Filter:</label>
-                            <select id="saved-filters-select" class="setting-select" style="max-width: 70%;" onchange="loadSavedFilter()">
-                                <option value="">-- Select a saved filter --</option>
-                            </select>
-                        </div>
-                        <div class="setting-row" style="justify-content: flex-end; gap: 0.5rem;">
-                            <button type="button" class="btn btn-secondary" onclick="saveCurrentFilter()" style="padding: 0.5rem 1rem;">💾 Save Current</button>
-                            <button type="button" class="btn btn-secondary" onclick="deleteSavedFilter()" style="padding: 0.5rem 1rem;">🗑 Delete Selected</button>
-                        </div>
-                    </div>
-
-                    <!-- Search Text -->
-                    <div class="settings-section">
-                        <h4>╔══ Search Criteria ══╗</h4>
-                        <div class="setting-row">
-                            <label for="adv-search-text">Search Text:</label>
-                            <input type="text" id="adv-search-text" class="setting-select" style="max-width: 100%;" placeholder="Search in title, description...">
-                        </div>
-                    </div>
-
-                    <!-- Date Ranges -->
-                    <div class="settings-section">
-                        <h4>╔══ Date Range ══╗</h4>
-                        <div class="setting-row">
-                            <label for="adv-created-from">Created From:</label>
-                            <input type="date" id="adv-created-from" class="setting-select">
-                        </div>
-                        <div class="setting-row">
-                            <label for="adv-created-to">Created To:</label>
-                            <input type="date" id="adv-created-to" class="setting-select">
-                        </div>
-                        <div class="setting-row">
-                            <label for="adv-updated-from">Updated From:</label>
-                            <input type="date" id="adv-updated-from" class="setting-select">
-                        </div>
-                        <div class="setting-row">
-                            <label for="adv-updated-to">Updated To:</label>
-                            <input type="date" id="adv-updated-to" class="setting-select">
-                        </div>
-                    </div>
-
-                    <!-- Status/Priority/Category/Type -->
-                    <div class="settings-section">
-                        <h4>╔══ Filters ══╗</h4>
-                        <div class="setting-row">
-                            <label for="adv-status">Status:</label>
-                            <select id="adv-status" class="setting-select" multiple size="4">
-                                <option value="Open">Open</option>
-                                <option value="Pending">Pending</option>
-                                <option value="In Progress">In Progress</option>
-                                <option value="Closed">Closed</option>
-                            </select>
-                        </div>
-                        <div class="setting-row">
-                            <label for="adv-priority-min">Priority Range:</label>
-                            <select id="adv-priority-min" class="setting-select" style="max-width: 90px;">
-                                <option value="">Any</option>
-                                <option value="1">P1</option>
-                                <option value="2">P2</option>
-                                <option value="3">P3</option>
-                                <option value="4">P4</option>
-                                <option value="5">P5</option>
-                            </select>
-                            <span style="color: var(--terminal-green);">to</span>
-                            <select id="adv-priority-max" class="setting-select" style="max-width: 90px;">
-                                <option value="">Any</option>
-                                <option value="1">P1</option>
-                                <option value="2">P2</option>
-                                <option value="3">P3</option>
-                                <option value="4">P4</option>
-                                <option value="5">P5</option>
-                            </select>
-                        </div>
-                    </div>
-
-                    <!-- User Filters -->
-                    <div class="settings-section">
-                        <h4>╔══ Users ══╗</h4>
-                        <div class="setting-row">
-                            <label for="adv-created-by">Created By:</label>
-                            <select id="adv-created-by" class="setting-select">
-                                <option value="">Any User</option>
-                                <!-- Will be populated by JavaScript -->
-                            </select>
-                        </div>
-                        <div class="setting-row">
-                            <label for="adv-assigned-to">Assigned To:</label>
-                            <select id="adv-assigned-to" class="setting-select">
-                                <option value="">Any User</option>
-                                <option value="unassigned">Unassigned</option>
-                                <!-- Will be populated by JavaScript -->
-                            </select>
-                        </div>
-                    </div>
-                </div>
-
-                <div class="settings-footer">
-                    <button type="submit" class="btn btn-primary">Search</button>
-                    <button type="button" class="btn btn-secondary" onclick="resetAdvancedSearch()">Reset</button>
-                    <button type="button" class="btn btn-secondary" onclick="closeAdvancedSearch()">Cancel</button>
-                </div>
-            </form>
-        </div>
-    </div>
-
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/settings.js"></script>
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/keyboard-shortcuts.js"></script>
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/advanced-search.js"></script>
 </body>
 </html>

views/TicketView.php

@@ -1,43 +1,6 @@
 <?php
 // This file contains the HTML template for a ticket
-// It receives $ticket, $comments, and $timeline variables from the controller
+// It receives $ticket and $comments variables from the controller
-
-// Helper functions for timeline display
-function getEventIcon($actionType) {
-    $icons = [
-        'create' => '✨',
-        'update' => '📝',
-        'comment' => '💬',
-        'view' => '👁️',
-        'assign' => '👤',
-        'status_change' => '🔄'
-    ];
-    return $icons[$actionType] ?? '•';
-}
-
-function formatAction($event) {
-    $actions = [
-        'create' => 'created this ticket',
-        'update' => 'updated this ticket',
-        'comment' => 'added a comment',
-        'view' => 'viewed this ticket',
-        'assign' => 'assigned this ticket',
-        'status_change' => 'changed the status'
-    ];
-    return $actions[$event['action_type']] ?? $event['action_type'];
-}
-
-function formatDetails($details, $actionType) {
-    if ($actionType === 'update' && is_array($details)) {
-        $changes = [];
-        foreach ($details as $field => $value) {
-            if ($field === 'old_value' || $field === 'new_value') continue;
-            $changes[] = "<strong>" . htmlspecialchars($field) . ":</strong> " . htmlspecialchars($value);
-        }
-        return implode(', ', $changes);
-    }
-    return '';
-}
 ?>
 <!DOCTYPE html>
 <html lang="en">
@@ -48,10 +11,9 @@ function formatDetails($details, $actionType) {
     <link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
     <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
     <link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/markdown.js"></script>
     <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/dashboard.js"></script>
     <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/ticket.js"></script>
+    <script src="https://cdn.jsdelivr.net/npm/marked/marked.min.js"></script>
     <script>
     // Store ticket data in a global variable
     window.ticketData = {
@@ -65,157 +27,37 @@ function formatDetails($details, $actionType) {
     </script>
 </head>
 <body>
-    <div class="user-header">
+    <div class="ticket-container" data-priority="<?php echo $ticket["priority"]; ?>">
-        <div class="user-header-left">
+        <div class="ticket-header">
-            <a href="/" class="back-link">← Dashboard</a>
+            <h2><input type="text" class="editable title-input" value="<?php echo htmlspecialchars($ticket["title"]); ?>" data-field="title" disabled></h2>
-        </div>
+            <div class="ticket-subheader">
-        <div class="user-header-right">
+                <div class="ticket-id">UUID <?php echo $ticket['ticket_id']; ?></div>
-            <?php if (isset($GLOBALS['currentUser'])): ?>
+                <div class="header-controls">
-                <span class="user-name">👤 <?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
+                    <div class="status-priority-group">
-                <?php if ($GLOBALS['currentUser']['is_admin']): ?>
+                        <span id="statusDisplay" class="status-<?php echo str_replace(' ', '-', $ticket["status"]); ?>"><?php echo $ticket["status"]; ?></span>
-                    <span class="admin-badge">Admin</span>
+                        <span class="priority-indicator priority-<?php echo $ticket["priority"]; ?>">P<?php echo $ticket["priority"]; ?></span>
-                <?php endif; ?>
-                <button class="settings-icon" title="Settings (Alt+S)" onclick="openSettingsModal()">⚙</button>
-            <?php endif; ?>
-        </div>
-    </div>
-    <div class="ticket-container ascii-frame-outer" data-priority="<?php echo $ticket["priority"]; ?>">
-        <span class="bottom-left-corner">╚</span>
-        <span class="bottom-right-corner">╝</span>
-
-        <!-- SECTION 1: Ticket Header & Metadata -->
-        <div class="ascii-section-header">Ticket Information</div>
-        <div class="ascii-content">
-            <div class="ascii-frame-inner">
-                <div class="ticket-header">
-                    <h2><div class="editable title-input" data-field="title" contenteditable="false"><?php echo htmlspecialchars($ticket["title"]); ?></div></h2>
-                    <div class="ticket-subheader">
-                        <div class="ticket-metadata">
-                            <div class="ticket-id">UUID <?php echo $ticket['ticket_id']; ?></div>
-                            <div class="ticket-user-info" style="font-size: 0.85rem; color: #666; margin-top: 0.25rem;">
-                                <?php
-                                $creator = $ticket['creator_display_name'] ?? $ticket['creator_username'] ?? 'System';
-                                echo "Created by: <strong>" . htmlspecialchars($creator) . "</strong>";
-                                if (!empty($ticket['created_at'])) {
-                                    echo " on " . date('M d, Y H:i', strtotime($ticket['created_at']));
-                                }
-                                if (!empty($ticket['updater_display_name']) || !empty($ticket['updater_username'])) {
-                                    $updater = $ticket['updater_display_name'] ?? $ticket['updater_username'];
-                                    echo " • Last updated by: <strong>" . htmlspecialchars($updater) . "</strong>";
-                                    if (!empty($ticket['updated_at'])) {
-                                        echo " on " . date('M d, Y H:i', strtotime($ticket['updated_at']));
-                                    }
-                                }
-                                ?>
-                            </div>
-                            <div class="ticket-assignment" style="margin-top: 0.5rem;">
-                                <label style="font-weight: 500; margin-right: 0.5rem;">Assigned to:</label>
-                                <select id="assignedToSelect" class="assignment-select" style="padding: 0.25rem 0.5rem; border-radius: 0; border: 2px solid var(--terminal-green);">
-                                    <option value="">Unassigned</option>
-                                    <?php foreach ($allUsers as $user): ?>
-                                        <option value="<?php echo $user['user_id']; ?>"
-                                            <?php echo ($ticket['assigned_to'] == $user['user_id']) ? 'selected' : ''; ?>>
-                                            <?php echo htmlspecialchars($user['display_name'] ?? $user['username']); ?>
-                                        </option>
-                                    <?php endforeach; ?>
-                                </select>
-                            </div>
-
-                            <!-- Metadata Fields: Priority, Category, Type -->
-                            <div class="ticket-metadata-fields" style="margin-top: 0.75rem; display: grid; grid-template-columns: repeat(3, 1fr); gap: 0.75rem;">
-                                <div class="metadata-field">
-                                    <label style="font-weight: 500; display: block; margin-bottom: 0.25rem; color: var(--terminal-amber); font-family: var(--font-mono); font-size: 0.85rem;">Priority:</label>
-                                    <select id="prioritySelect" class="metadata-select editable-metadata" disabled style="width: 100%; padding: 0.25rem 0.5rem; border-radius: 0; border: 2px solid var(--terminal-green); background: var(--bg-primary); color: var(--terminal-green); font-family: var(--font-mono);">
-                                        <option value="1" <?php echo $ticket['priority'] == 1 ? 'selected' : ''; ?>>P1 - Critical</option>
-                                        <option value="2" <?php echo $ticket['priority'] == 2 ? 'selected' : ''; ?>>P2 - High</option>
-                                        <option value="3" <?php echo $ticket['priority'] == 3 ? 'selected' : ''; ?>>P3 - Medium</option>
-                                        <option value="4" <?php echo $ticket['priority'] == 4 ? 'selected' : ''; ?>>P4 - Low</option>
-                                        <option value="5" <?php echo $ticket['priority'] == 5 ? 'selected' : ''; ?>>P5 - Lowest</option>
-                                    </select>
-                                </div>
-
-                                <div class="metadata-field">
-                                    <label style="font-weight: 500; display: block; margin-bottom: 0.25rem; color: var(--terminal-amber); font-family: var(--font-mono); font-size: 0.85rem;">Category:</label>
-                                    <select id="categorySelect" class="metadata-select editable-metadata" disabled style="width: 100%; padding: 0.25rem 0.5rem; border-radius: 0; border: 2px solid var(--terminal-green); background: var(--bg-primary); color: var(--terminal-green); font-family: var(--font-mono);">
-                                        <option value="Hardware" <?php echo $ticket['category'] == 'Hardware' ? 'selected' : ''; ?>>Hardware</option>
-                                        <option value="Software" <?php echo $ticket['category'] == 'Software' ? 'selected' : ''; ?>>Software</option>
-                                        <option value="Network" <?php echo $ticket['category'] == 'Network' ? 'selected' : ''; ?>>Network</option>
-                                        <option value="Security" <?php echo $ticket['category'] == 'Security' ? 'selected' : ''; ?>>Security</option>
-                                        <option value="General" <?php echo $ticket['category'] == 'General' ? 'selected' : ''; ?>>General</option>
-                                    </select>
-                                </div>
-
-                                <div class="metadata-field">
-                                    <label style="font-weight: 500; display: block; margin-bottom: 0.25rem; color: var(--terminal-amber); font-family: var(--font-mono); font-size: 0.85rem;">Type:</label>
-                                    <select id="typeSelect" class="metadata-select editable-metadata" disabled style="width: 100%; padding: 0.25rem 0.5rem; border-radius: 0; border: 2px solid var(--terminal-green); background: var(--bg-primary); color: var(--terminal-green); font-family: var(--font-mono);">
-                                        <option value="Maintenance" <?php echo $ticket['type'] == 'Maintenance' ? 'selected' : ''; ?>>Maintenance</option>
-                                        <option value="Install" <?php echo $ticket['type'] == 'Install' ? 'selected' : ''; ?>>Install</option>
-                                        <option value="Task" <?php echo $ticket['type'] == 'Task' ? 'selected' : ''; ?>>Task</option>
-                                        <option value="Upgrade" <?php echo $ticket['type'] == 'Upgrade' ? 'selected' : ''; ?>>Upgrade</option>
-                                        <option value="Issue" <?php echo $ticket['type'] == 'Issue' ? 'selected' : ''; ?>>Issue</option>
-                                    </select>
-                                </div>
-                            </div>
-                        </div>
-                        <div class="header-controls">
-                            <div class="status-priority-group">
-                                <select id="statusSelect" class="editable status-select status-<?php echo str_replace(' ', '-', strtolower($ticket["status"])); ?>" data-field="status" onchange="updateTicketStatus()">
-                                    <option value="<?php echo $ticket['status']; ?>" selected>
-                                        <?php echo $ticket['status']; ?> (current)
-                                    </option>
-                                    <?php foreach ($allowedTransitions as $transition): ?>
-                                        <option value="<?php echo $transition['to_status']; ?>"
-                                            data-requires-comment="<?php echo $transition['requires_comment'] ? '1' : '0'; ?>"
-                                            data-requires-admin="<?php echo $transition['requires_admin'] ? '1' : '0'; ?>">
-                                            <?php echo $transition['to_status']; ?>
-                                            <?php if ($transition['requires_comment']): ?> *<?php endif; ?>
-                                            <?php if ($transition['requires_admin']): ?> (Admin)<?php endif; ?>
-                                        </option>
-                                    <?php endforeach; ?>
-                                </select>
-                            </div>
-                            <button id="editButton" class="btn" onclick="toggleEditMode()">Edit Ticket</button>
-                        </div>
                     </div>
+                    <button id="editButton" class="btn" onclick="toggleEditMode()">Edit Ticket</button>
                 </div>
             </div>
         </div>
-
+        <div class="ticket-details">
-        <!-- DIVIDER -->
-        <div class="ascii-divider"></div>
-
-        <!-- SECTION 2: Tab Navigation -->
-        <div class="ascii-section-header">Content Sections</div>
-        <div class="ascii-content">
             <div class="ticket-tabs">
                 <button class="tab-btn active" onclick="showTab('description')">Description</button>
                 <button class="tab-btn" onclick="showTab('comments')">Comments</button>
-                <button class="tab-btn" onclick="showTab('activity')">Activity</button>
             </div>
-        </div>
 
-        <!-- DIVIDER -->
+            <div id="description-tab" class="tab-content active">
-        <div class="ascii-divider"></div>
+                <div class="detail-group full-width">
+                    <label>Description</label>
+                    <textarea class="editable" data-field="description" disabled><?php echo $ticket["description"]; ?></textarea>
+                </div>
+            </div>
 
-        <!-- SECTION 3: Tab Content Area -->
+            <div id="comments-tab" class="tab-content">
-        <div class="ascii-section-header">Content Display</div>
+                <div class="comments-section">
-        <div class="ascii-content">
+                    <h2>Comments</h2>
-            <div class="ascii-frame-inner">
+                    <div class="comment-form">
-                <div class="ticket-details">
-                    <div id="description-tab" class="tab-content active">
-                        <div class="ascii-subsection-header">Description</div>
-                        <div class="detail-group full-width">
-                            <label>Description</label>
-                            <textarea class="editable" data-field="description" disabled><?php echo $ticket["description"]; ?></textarea>
-                        </div>
-                    </div>
-
-                    <div id="comments-tab" class="tab-content">
-                        <div class="ascii-subsection-header">Comments Section</div>
-                        <div class="comments-section">
-                            <div class="ascii-frame-inner">
-                                <h2>Add Comment</h2>
-                                <div class="comment-form">
                         <textarea id="newComment" placeholder="Add a comment..."></textarea>
                         <div class="comment-controls">
                             <div class="markdown-toggles">
@@ -237,70 +79,35 @@ function formatDetails($details, $actionType) {
                             <button onclick="addComment()" class="btn">Add Comment</button>
                         </div>
                         <div id="markdownPreview" class="markdown-preview" style="display: none;"></div>
-                                </div>
-                            </div>
-
-                            <!-- Comment List in separate sub-frame -->
-                            <div class="ascii-frame-inner">
-                                <h2>Comment History</h2>
-                                <div class="comments-list">
-                                    <?php
-                                    foreach ($comments as $comment) {
-                                        // Use display_name_formatted which falls back appropriately
-                                        $displayName = $comment['display_name_formatted'] ?? $comment['user_name'] ?? 'Unknown User';
-                                        echo "<div class='comment'>";
-                                        echo "<div class='comment-header'>";
-                                        echo "<span class='comment-user'>" . htmlspecialchars($displayName) . "</span>";
-                                        echo "<span class='comment-date'>" . date('M d, Y H:i', strtotime($comment['created_at'])) . "</span>";
-                                        echo "</div>";
-                                        echo "<div class='comment-text' " . ($comment['markdown_enabled'] ? "data-markdown" : "") . ">";
-                                        if ($comment['markdown_enabled']) {
-                                            // Markdown will be rendered by JavaScript
-                                            echo htmlspecialchars($comment['comment_text']);
-                                        } else {
-                                            // For non-markdown comments, convert line breaks to <br> and escape HTML
-                                            echo nl2br(htmlspecialchars($comment['comment_text']));
-                                        }
-                                        echo "</div>";
-                                        echo "</div>";
-                                    }
-                                    ?>
-                                </div>
-                            </div>
-                        </div>
-                    </div>
-
-                    <div id="activity-tab" class="tab-content">
-                        <div class="ascii-subsection-header">Activity Timeline</div>
-                        <div class="timeline-container">
-                            <?php if (empty($timeline)): ?>
-                                <p>No activity recorded yet.</p>
-                            <?php else: ?>
-                                <?php foreach ($timeline as $event): ?>
-                                    <div class="timeline-event">
-                                        <div class="timeline-icon"><?php echo getEventIcon($event['action_type']); ?></div>
-                                        <div class="timeline-content">
-                                            <div class="timeline-header">
-                                                <strong><?php echo htmlspecialchars($event['display_name'] ?? $event['username'] ?? 'System'); ?></strong>
-                                                <span class="timeline-action"><?php echo formatAction($event); ?></span>
-                                                <span class="timeline-date"><?php echo date('M d, Y H:i', strtotime($event['created_at'])); ?></span>
-                                            </div>
-                                            <?php if (!empty($event['details'])): ?>
-                                                <div class="timeline-details">
-                                                    <?php echo formatDetails($event['details'], $event['action_type']); ?>
-                                                </div>
-                                            <?php endif; ?>
-                                        </div>
-                                    </div>
-                                <?php endforeach; ?>
-                            <?php endif; ?>
-                        </div>
                     </div>
                 </div>    
+                <div class="comments-list">
+                    <?php
+                    foreach ($comments as $comment) {
+                        echo "<div class='comment'>";
+                        echo "<div class='comment-header'>";
+                        echo "<span class='comment-user'>" . htmlspecialchars($comment['user_name']) . "</span>";
+                        echo "<span class='comment-date'>" . date('M d, Y H:i', strtotime($comment['created_at'])) . "</span>";
+                        echo "</div>";
+                        echo "<div class='comment-text'>";
+                        if ($comment['markdown_enabled']) {
+                            // For markdown comments, use JavaScript to render
+                            echo "<script>document.write(marked.parse(" . json_encode($comment['comment_text']) . "))</script>";
+                        } else {
+                            // For non-markdown comments, convert line breaks to <br> and escape HTML
+                            echo nl2br(htmlspecialchars($comment['comment_text']));
+                        }
+                        echo "</div>";
+                        echo "</div>";
+                    }
+                    ?>
+                </div>
             </div>
         </div>
+        <div class="ticket-footer">
+            <button onclick="window.location.href='/'" class="btn back-btn">Back to Dashboard</button>
+        </div>
     </div>
-    <!-- END OUTER FRAME -->
     <script>
         // Initialize the ticket view
         document.addEventListener('DOMContentLoaded', function() {
@@ -323,126 +130,5 @@ function formatDetails($details, $actionType) {
     };
     console.log('Ticket data loaded:', window.ticketData);
     </script>
-
-    <!-- Settings Modal (same as dashboard) -->
-    <div class="settings-modal" id="settingsModal" style="display: none;" onclick="closeOnBackdropClick(event)">
-        <div class="settings-content">
-            <span class="bottom-left-corner">╚</span>
-            <span class="bottom-right-corner">╝</span>
-
-            <div class="settings-header">
-                <h3>⚙ System Preferences</h3>
-                <button class="close-settings" onclick="closeSettingsModal()">✗</button>
-            </div>
-
-            <div class="settings-body">
-                <!-- Display Preferences -->
-                <div class="settings-section">
-                    <h4>╔══ Display Preferences ══╗</h4>
-
-                    <div class="setting-row">
-                        <label for="rowsPerPage">Rows per page:</label>
-                        <select id="rowsPerPage" class="setting-select">
-                            <option value="15">15</option>
-                            <option value="25">25</option>
-                            <option value="50">50</option>
-                            <option value="100">100</option>
-                        </select>
-                    </div>
-
-                    <div class="setting-row">
-                        <label for="defaultFilters">Default status filters:</label>
-                        <div class="checkbox-group">
-                            <label><input type="checkbox" name="defaultFilters" value="Open" checked> Open</label>
-                            <label><input type="checkbox" name="defaultFilters" value="Pending" checked> Pending</label>
-                            <label><input type="checkbox" name="defaultFilters" value="In Progress" checked> In Progress</label>
-                            <label><input type="checkbox" name="defaultFilters" value="Closed"> Closed</label>
-                        </div>
-                    </div>
-
-                    <div class="setting-row">
-                        <label for="tableDensity">Table density:</label>
-                        <select id="tableDensity" class="setting-select">
-                            <option value="compact">Compact</option>
-                            <option value="normal" selected>Normal</option>
-                            <option value="comfortable">Comfortable</option>
-                        </select>
-                    </div>
-                </div>
-
-                <!-- Notifications -->
-                <div class="settings-section">
-                    <h4>╔══ Notifications ══╗</h4>
-
-                    <div class="setting-row">
-                        <label>
-                            <input type="checkbox" id="notificationsEnabled" checked>
-                            Enable browser notifications
-                        </label>
-                    </div>
-
-                    <div class="setting-row">
-                        <label>
-                            <input type="checkbox" id="soundEffects" checked>
-                            Sound effects
-                        </label>
-                    </div>
-
-                    <div class="setting-row">
-                        <label for="toastDuration">Toast duration:</label>
-                        <select id="toastDuration" class="setting-select">
-                            <option value="3000" selected>3 seconds</option>
-                            <option value="5000">5 seconds</option>
-                            <option value="10000">10 seconds</option>
-                        </select>
-                    </div>
-                </div>
-
-                <!-- Keyboard Shortcuts -->
-                <div class="settings-section">
-                    <h4>╔══ Keyboard Shortcuts ══╗</h4>
-                    <div class="shortcuts-list">
-                        <div class="shortcut-item">
-                            <kbd>Ctrl/Cmd + E</kbd> <span>Toggle edit mode</span>
-                        </div>
-                        <div class="shortcut-item">
-                            <kbd>Ctrl/Cmd + S</kbd> <span>Save changes</span>
-                        </div>
-                        <div class="shortcut-item">
-                            <kbd>Alt + S</kbd> <span>Open settings</span>
-                        </div>
-                        <div class="shortcut-item">
-                            <kbd>ESC</kbd> <span>Cancel/Close</span>
-                        </div>
-                    </div>
-                </div>
-
-                <!-- User Info (Read-only) -->
-                <div class="settings-section">
-                    <h4>╔══ User Information ══╗</h4>
-                    <div class="user-info-grid">
-                        <div><strong>Display Name:</strong></div>
-                        <div><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? 'N/A'); ?></div>
-
-                        <div><strong>Username:</strong></div>
-                        <div><?php echo htmlspecialchars($GLOBALS['currentUser']['username']); ?></div>
-
-                        <div><strong>Email:</strong></div>
-                        <div><?php echo htmlspecialchars($GLOBALS['currentUser']['email'] ?? 'N/A'); ?></div>
-
-                        <div><strong>Role:</strong></div>
-                        <div><?php echo $GLOBALS['currentUser']['is_admin'] ? 'Administrator' : 'User'; ?></div>
-                    </div>
-                </div>
-            </div>
-
-            <div class="settings-footer">
-                <button class="btn btn-primary" onclick="saveSettings()">Save Preferences</button>
-                <button class="btn btn-secondary" onclick="closeSettingsModal()">Cancel</button>
-            </div>
-        </div>
-    </div>
-
-    <script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/settings.js"></script>
 </body>
 </html>