Fixed server-side sorting for user-related columns on dashboard:
Problem:
- Clicking "Created By" or "Assigned To" headers didn't sort
- Columns were missing from $allowedColumns validation
- Fell back to ticket_id sort, appearing random to users
Solution:
1. Added 'created_by' and 'assigned_to' to $allowedColumns array
2. Smart sort expression mapping:
- created_by → sorts by display_name/username (not user ID)
- assigned_to → uses CASE to put unassigned at end, then sorts by name
- Other columns → use table prefix (t.column_name)
3. Database-level NULL handling for assigned_to:
- Uses CASE WHEN to sort unassigned tickets last
- Regardless of ASC/DESC direction
- Then alphabetically sorts assigned users
Result:
- A→Z: Alice, Bob, Charlie... Unassigned
- Z→A: Zack, Yolanda, Xavier... Unassigned
- Consistent grouping and predictable order
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Fixed all reported issues:
1. **Dark Mode Improvements:**
- Fixed bulk-actions-info white on white text (now yellow on dark background)
- Fixed timeline-content boxes with explicit dark mode colors
- All text now properly visible in dark mode
2. **Dashboard Enhancement:**
- Added "Assigned To" column showing ticket assignments
- Updated TicketModel query to include assigned user information
- Shows "Unassigned" when no user assigned
3. **Removed Ticket View Tracking:**
- Removed logTicketView call from TicketController
- Created migration 011 to delete all view records from audit_log
- Viewing tickets no longer clutters activity timeline
4. **Removed Duplicate Status Dropdown:**
- Removed status field from hamburger menu
- Status can now only be changed via the workflow-validated dropdown in ticket header
- Prevents confusion and ensures all status changes follow workflow rules
All changes improve usability and reduce clutter.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
- Add assigned_to column support in TicketModel with assignTicket() and unassignTicket() methods
- Create assign_ticket.php API endpoint for assignment operations
- Update TicketController to load user list from UserModel
- Add assignment dropdown UI in TicketView
- Add JavaScript handler for assignment changes
- Integrate with audit log for assignment tracking
Users can now assign tickets to team members via dropdown selector.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
