Add comprehensive bulk operations system for admins:
- Created BulkOperationsModel.php with operation tracking and processing
- Added bulk_operation.php API endpoint for bulk operations
- Created get_users.php API endpoint for user dropdown in bulk assign
- Updated DashboardView.php with checkboxes and bulk actions toolbar
- Added JavaScript functions for:
- Select all/clear selection
- Bulk close tickets
- Bulk assign tickets
- Bulk change priority
- Added comprehensive CSS for bulk actions toolbar and modals
- All bulk operations are admin-only (enforced server-side)
- Operations tracked in bulk_operations table with audit logging
- Supports bulk_close, bulk_assign, and bulk_priority operations
Admins can now select multiple tickets and perform batch operations, significantly improving workflow efficiency.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Add comprehensive workflow management system for ticket status transitions:
- Created WorkflowModel.php for managing status transition rules
- Updated TicketController.php to load allowed transitions for each ticket
- Modified TicketView.php to display dynamic status dropdown with only allowed transitions
- Enhanced api/update_ticket.php with server-side workflow validation
- Added updateTicketStatus() JavaScript function for client-side status changes
- Included CSS styling for status select dropdown with color-coded states
- Transitions can require comments or admin privileges
- Status changes are validated against status_transitions table
This feature enforces proper ticket workflows and prevents invalid status changes.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
