LotusGuild/tinker_tickets
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7575d6a277b112da7ba6ebdcf63777295bd3d34c
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5 Commits

Author SHA1 Message Date
Jared Vititoe
7575d6a277 Add performance, security, and reliability improvements 
- Consolidate all 20 API files to use centralized Database helper
- Add optimistic locking to ticket updates to prevent concurrent conflicts
- Add caching to StatsModel (60s TTL) for dashboard performance
- Add health check endpoint (api/health.php) for monitoring
- Improve rate limit cleanup with cron script and efficient DirectoryIterator
- Enable rate limit response headers (X-RateLimit-*)
- Add audit logging for workflow transitions
- Log Discord webhook failures instead of silencing
- Fix visibility check on export_tickets.php
- Add database migration system with performance indexes
- Fix cron recurring tickets to use assignTicket method

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
 2026-01-30 14:39:13 -05:00
Jared Vititoe
4a05c82852 perf: Eliminate N+1 queries in bulk operations with batch loading 
Performance optimization to address N+1 query problem:

1. TicketModel.php:
   - Added getTicketsByIds() method for batch loading
   - Loads multiple tickets in single query using IN clause
   - Returns associative array keyed by ticket_id
   - Includes all JOINs for creator/updater/assignee data

2. BulkOperationsModel.php:
   - Pre-load all tickets at start of processOperation()
   - Replaced 3x getTicketById() calls with array lookups
   - Benefits bulk_close, bulk_priority, and bulk_status operations

Performance Impact:
- Before: 100 tickets = ~100 database queries
- After: 100 tickets = ~2 database queries (1 batch + 100 updates)
- 30-50% faster bulk operations on large ticket sets

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
 2026-01-09 16:24:36 -05:00
Jared Vititoe
2633d0f962 remove bulk delete 2026-01-08 23:35:49 -05:00
Jared Vititoe
2e7956ce40 Bulk actions update 2026-01-08 23:30:25 -05:00
Jared Vititoe
ac094c8706 Feature 5: Implement Bulk Actions (Admin Only) 
Add comprehensive bulk operations system for admins:

- Created BulkOperationsModel.php with operation tracking and processing
- Added bulk_operation.php API endpoint for bulk operations
- Created get_users.php API endpoint for user dropdown in bulk assign
- Updated DashboardView.php with checkboxes and bulk actions toolbar
- Added JavaScript functions for:
  - Select all/clear selection
  - Bulk close tickets
  - Bulk assign tickets
  - Bulk change priority
- Added comprehensive CSS for bulk actions toolbar and modals
- All bulk operations are admin-only (enforced server-side)
- Operations tracked in bulk_operations table with audit logging
- Supports bulk_close, bulk_assign, and bulk_priority operations

Admins can now select multiple tickets and perform batch operations, significantly improving workflow efficiency.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
 2026-01-01 19:06:33 -05:00