Security:
- Fix IDOR in delete/update comment (add ticket visibility check)
- XSS defense-in-depth in DashboardView active filters
- Replace innerHTML with DOM construction in toast.js
- Remove redundant real_escape_string in check_duplicates
- Add rate limiting to get_template, download_attachment, audit_log,
saved_filters, user_preferences endpoints
Bug fixes:
- Session timeout now reads from config instead of hardcoded 18000
- TicketController uses $GLOBALS['config'] instead of duplicate .env parsing
- Add DISCORD_WEBHOOK_URL to centralized config
- Cleanup script uses hashmap for O(1) ticket ID lookups
Dead code removal (~100 lines):
- Remove dead getTicketComments() from TicketModel (wrong bind_param type)
- Remove dead getCategories()/getTypes() from DashboardController
- Remove ~80 lines dead Discord webhook code from update_ticket API
Consolidation:
- Create api/bootstrap.php for shared API setup (auth, CSRF, rate limit)
- Convert 6 API endpoints to use bootstrap
- Extract escapeHtml/getTicketIdFromUrl into shared utils.js
- Batch save for user preferences (1 request instead of 7)
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
- Add ErrorHandler class for consistent error handling and logging
- Provides methods for common error responses (401, 403, 404, 422, 500)
- Includes error logging to temp directory
- Update get_template.php to use ErrorHandler (example migration)
Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
Fixed multiple critical issues reported by user:
1. **API Configuration Errors:**
- Fixed all API files to use correct config path (config/config.php instead of config/db.php)
- Fixed: get_users.php (bulk assign dropdown now loads users)
- Fixed: get_template.php (templates now load correctly)
- Fixed: bulk_operation.php (bulk operations now work)
- Fixed: assign_ticket.php (manual assignment now works)
2. **Dark Mode Improvements:**
- Added dark mode support for Activity tab content
- Ensured proper text and background colors in dark mode
All APIs now properly:
- Load configuration from config/config.php
- Use correct session variables ($_SESSION['user']['user_id'])
- Create and close database connections properly
- Return proper JSON responses
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Add ticket template system for quick ticket creation:
- Created TemplateModel.php with full CRUD operations for templates
- Added get_template.php API endpoint to fetch template data
- Updated TicketController to load templates in create() method
- Modified CreateTicketView.php to include template selector dropdown
- Added loadTemplate() JavaScript function to populate form fields
- Templates include: title, description, category, type, and default priority
- Database already seeded with default templates (Hardware Failure, Software Installation, Network Issue, Maintenance Request)
Users can now select from predefined templates when creating tickets, speeding up common ticket creation workflows.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
