Add comprehensive bulk operations system for admins:
- Created BulkOperationsModel.php with operation tracking and processing
- Added bulk_operation.php API endpoint for bulk operations
- Created get_users.php API endpoint for user dropdown in bulk assign
- Updated DashboardView.php with checkboxes and bulk actions toolbar
- Added JavaScript functions for:
- Select all/clear selection
- Bulk close tickets
- Bulk assign tickets
- Bulk change priority
- Added comprehensive CSS for bulk actions toolbar and modals
- All bulk operations are admin-only (enforced server-side)
- Operations tracked in bulk_operations table with audit logging
- Supports bulk_close, bulk_assign, and bulk_priority operations
Admins can now select multiple tickets and perform batch operations, significantly improving workflow efficiency.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
Add ticket template system for quick ticket creation:
- Created TemplateModel.php with full CRUD operations for templates
- Added get_template.php API endpoint to fetch template data
- Updated TicketController to load templates in create() method
- Modified CreateTicketView.php to include template selector dropdown
- Added loadTemplate() JavaScript function to populate form fields
- Templates include: title, description, category, type, and default priority
- Database already seeded with default templates (Hardware Failure, Software Installation, Network Issue, Maintenance Request)
Users can now select from predefined templates when creating tickets, speeding up common ticket creation workflows.
🤖 Generated with [Claude Code](https://claude.com/claude-code)
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
