diff --git a/views/DashboardView.php b/views/DashboardView.php
index ca91942..c41ee9f 100644
--- a/views/DashboardView.php
+++ b/views/DashboardView.php
@@ -331,7 +331,7 @@ include __DIR__ . '/layout_header.php';
0): ?>
-

+
= htmlspecialchars($initials) ?>
diff --git a/views/TicketView.php b/views/TicketView.php
index 910b098..aad3ad5 100644
--- a/views/TicketView.php
+++ b/views/TicketView.php
@@ -212,12 +212,7 @@ $progressClass = $slaBreached ? 'lt-progress--red' : ($slaPct >= 75 ? 'lt-progr
-
+