diff --git a/models/TicketModel.php b/models/TicketModel.php
index b64c837..7e05e42 100644
--- a/models/TicketModel.php
+++ b/models/TicketModel.php
@@ -726,7 +726,10 @@ class TicketModel
             $groupConditions = [];
             foreach ($userGroups as $group) {
                 $groupConditions[] = "FIND_IN_SET(?, REPLACE(t.visibility_groups, ' ', ''))";
-                $params[] = $group;
+                // Strip spaces from the bound value too, matching the REPLACE()
+                // applied to the column, so a group name like "IT Support" is
+                // normalized the same way on both sides of the comparison.
+                $params[] = str_replace(' ', '', $group);
                 $types .= 's';
             }
             $conditions[] = "(t.visibility = 'internal' AND (" . implode(' OR ', $groupConditions) . "))";