Add Activity Timeline feature and database migrations

- Add Activity Timeline tab to ticket view showing chronological history
- Create getTicketTimeline() method in AuditLogModel
- Update TicketController to load timeline data
- Add timeline UI with helper functions for formatting events
- Add comprehensive timeline CSS with dark mode support
- Create migrations 007-010 for upcoming features:
  - 007: Ticket assignment functionality
  - 008: Status workflow transitions
  - 009: Ticket templates
  - 010: Bulk operations tracking

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

assets/css/ticket.css

@@ -441,4 +441,78 @@ input:checked + .slider:before {
 
 .back-btn:hover {
     background: var(--border-color);
+}
+
+/* Activity Timeline Styles */
+.timeline-container {
+    padding: 1rem;
+    max-width: 800px;
+}
+
+.timeline-event {
+    display: flex;
+    gap: 1rem;
+    margin-bottom: 1.5rem;
+    position: relative;
+}
+
+.timeline-event:not(:last-child)::before {
+    content: '';
+    position: absolute;
+    left: 12px;
+    top: 30px;
+    bottom: -24px;
+    width: 2px;
+    background: var(--border-color, #ddd);
+}
+
+.timeline-icon {
+    font-size: 1.5rem;
+    flex-shrink: 0;
+    width: 24px;
+    height: 24px;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+}
+
+.timeline-content {
+    flex: 1;
+    background: var(--card-bg, #f8f9fa);
+    padding: 0.75rem 1rem;
+    border-radius: 8px;
+    border: 1px solid var(--border-color, #ddd);
+}
+
+.timeline-header {
+    display: flex;
+    gap: 0.5rem;
+    align-items: center;
+    margin-bottom: 0.5rem;
+    flex-wrap: wrap;
+}
+
+.timeline-action {
+    color: var(--text-muted, #666);
+    font-size: 0.9rem;
+}
+
+.timeline-date {
+    margin-left: auto;
+    color: var(--text-muted, #999);
+    font-size: 0.85rem;
+}
+
+.timeline-details {
+    font-size: 0.9rem;
+    color: var(--text-secondary, #555);
+    padding-top: 0.5rem;
+    border-top: 1px solid var(--border-color, #eee);
+}
+
+body.dark-mode .timeline-content {
+    --card-bg: #2d3748;
+    --border-color: #444;
+    --text-muted: #a0aec0;
+    --text-secondary: #cbd5e0;
 }

controllers/TicketController.php

@@ -2,15 +2,18 @@
 // Use absolute paths for model includes
 require_once dirname(__DIR__) . '/models/TicketModel.php';
 require_once dirname(__DIR__) . '/models/CommentModel.php';
+require_once dirname(__DIR__) . '/models/AuditLogModel.php';
 
 class TicketController {
     private $ticketModel;
     private $commentModel;
+    private $auditLogModel;
     private $envVars;
     
     public function __construct($conn) {
         $this->ticketModel = new TicketModel($conn);
         $this->commentModel = new CommentModel($conn);
+        $this->auditLogModel = new AuditLogModel($conn);
         
         // Load environment variables for Discord webhook
         $envPath = dirname(__DIR__) . '/.env';
@@ -55,6 +58,9 @@ class TicketController {
         // Get comments for this ticket using CommentModel
         $comments = $this->commentModel->getCommentsByTicketId($id);
 
+        // Get timeline for this ticket
+        $timeline = $this->auditLogModel->getTicketTimeline($id);
+
         // Load the view
         include dirname(__DIR__) . '/views/TicketView.php';
     }

migrations/007_add_ticket_assignment.sql

@@ -0,0 +1,13 @@
+-- Migration 007: Add ticket assignment functionality
+-- Adds assigned_to column to tickets table
+
+-- Add assigned_to column to tickets table
+ALTER TABLE tickets
+    ADD COLUMN assigned_to INT NULL,
+    ADD CONSTRAINT fk_tickets_assigned_to
+        FOREIGN KEY (assigned_to)
+        REFERENCES users(user_id)
+        ON DELETE SET NULL;
+
+-- Add index for performance
+CREATE INDEX idx_assigned_to ON tickets(assigned_to);

migrations/008_add_status_workflows.sql

@@ -0,0 +1,31 @@
+-- Migration 008: Add status workflow management
+-- Creates status_transitions table for workflow validation
+
+-- Table to define allowed status transitions
+CREATE TABLE status_transitions (
+    transition_id INT AUTO_INCREMENT PRIMARY KEY,
+    from_status VARCHAR(50) NOT NULL,
+    to_status VARCHAR(50) NOT NULL,
+    requires_comment BOOLEAN DEFAULT FALSE,
+    requires_admin BOOLEAN DEFAULT FALSE,
+    is_active BOOLEAN DEFAULT TRUE,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    UNIQUE KEY unique_transition (from_status, to_status),
+    INDEX idx_from_status (from_status)
+);
+
+-- Insert default transitions
+INSERT INTO status_transitions (from_status, to_status, requires_comment) VALUES
+    ('Open', 'In Progress', FALSE),
+    ('Open', 'Closed', TRUE),
+    ('In Progress', 'Open', FALSE),
+    ('In Progress', 'Closed', TRUE),
+    ('Closed', 'Open', TRUE),
+    ('Closed', 'In Progress', FALSE);
+
+-- Add new status "Resolved"
+INSERT INTO status_transitions (from_status, to_status, requires_comment) VALUES
+    ('In Progress', 'Resolved', FALSE),
+    ('Resolved', 'Closed', FALSE),
+    ('Resolved', 'In Progress', TRUE),
+    ('Open', 'Resolved', FALSE);

migrations/009_add_ticket_templates.sql

@@ -0,0 +1,24 @@
+-- Migration 009: Add ticket templates
+-- Creates ticket_templates table for reusable ticket templates
+
+CREATE TABLE ticket_templates (
+    template_id INT AUTO_INCREMENT PRIMARY KEY,
+    template_name VARCHAR(100) NOT NULL,
+    title_template VARCHAR(255) NOT NULL,
+    description_template TEXT NOT NULL,
+    category VARCHAR(50),
+    type VARCHAR(50),
+    default_priority INT DEFAULT 4,
+    created_by INT,
+    is_active BOOLEAN DEFAULT TRUE,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    FOREIGN KEY (created_by) REFERENCES users(user_id),
+    INDEX idx_template_name (template_name)
+);
+
+-- Insert default templates
+INSERT INTO ticket_templates (template_name, title_template, description_template, category, type, default_priority) VALUES
+('Hardware Failure', 'Hardware Failure: [Device Name]', 'Device: \nIssue: \nError Messages: \nTroubleshooting Done: ', 'Hardware', 'Problem', 2),
+('Software Installation', 'Install [Software Name]', 'Software: \nVersion: \nLicense Key: \nInstallation Path: ', 'Software', 'Install', 3),
+('Network Issue', 'Network Issue: [Brief Description]', 'Affected System: \nSymptoms: \nIP Address: \nConnectivity Tests: ', 'Hardware', 'Problem', 2),
+('Maintenance Request', 'Scheduled Maintenance: [System Name]', 'System: \nMaintenance Type: \nScheduled Date: \nDowntime Expected: ', 'Hardware', 'Maintenance', 4);

migrations/010_add_bulk_operations.sql

@@ -0,0 +1,19 @@
+-- Migration 010: Add bulk operations tracking
+-- Creates bulk_operations table for admin bulk actions
+
+CREATE TABLE bulk_operations (
+    operation_id INT AUTO_INCREMENT PRIMARY KEY,
+    operation_type VARCHAR(50) NOT NULL,
+    ticket_ids TEXT NOT NULL, -- Comma-separated
+    performed_by INT NOT NULL,
+    parameters JSON,
+    status VARCHAR(20) DEFAULT 'pending',
+    total_tickets INT,
+    processed_tickets INT DEFAULT 0,
+    failed_tickets INT DEFAULT 0,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    completed_at TIMESTAMP NULL,
+    FOREIGN KEY (performed_by) REFERENCES users(user_id),
+    INDEX idx_performed_by (performed_by),
+    INDEX idx_created_at (created_at)
+);

models/AuditLogModel.php

@@ -289,4 +289,36 @@ class AuditLogModel {
     public function logTicketView($userId, $ticketId) {
         return $this->log($userId, 'view', 'ticket', $ticketId);
     }
+
+    /**
+     * Get formatted timeline for a specific ticket
+     * Includes all ticket updates and comments
+     *
+     * @param string $ticketId Ticket ID
+     * @return array Timeline events
+     */
+    public function getTicketTimeline($ticketId) {
+        $stmt = $this->conn->prepare(
+            "SELECT al.*, u.username, u.display_name
+             FROM audit_log al
+             LEFT JOIN users u ON al.user_id = u.user_id
+             WHERE (al.entity_type = 'ticket' AND al.entity_id = ?)
+                OR (al.entity_type = 'comment' AND JSON_EXTRACT(al.details, '$.ticket_id') = ?)
+             ORDER BY al.created_at DESC"
+        );
+        $stmt->bind_param("ss", $ticketId, $ticketId);
+        $stmt->execute();
+        $result = $stmt->get_result();
+
+        $timeline = [];
+        while ($row = $result->fetch_assoc()) {
+            if ($row['details']) {
+                $row['details'] = json_decode($row['details'], true);
+            }
+            $timeline[] = $row;
+        }
+
+        $stmt->close();
+        return $timeline;
+    }
 }

views/TicketView.php

@@ -1,6 +1,43 @@
 <?php
 // This file contains the HTML template for a ticket
-// It receives $ticket and $comments variables from the controller
+// It receives $ticket, $comments, and $timeline variables from the controller
+
+// Helper functions for timeline display
+function getEventIcon($actionType) {
+    $icons = [
+        'create' => '✨',
+        'update' => '📝',
+        'comment' => '💬',
+        'view' => '👁️',
+        'assign' => '👤',
+        'status_change' => '🔄'
+    ];
+    return $icons[$actionType] ?? '•';
+}
+
+function formatAction($event) {
+    $actions = [
+        'create' => 'created this ticket',
+        'update' => 'updated this ticket',
+        'comment' => 'added a comment',
+        'view' => 'viewed this ticket',
+        'assign' => 'assigned this ticket',
+        'status_change' => 'changed the status'
+    ];
+    return $actions[$event['action_type']] ?? $event['action_type'];
+}
+
+function formatDetails($details, $actionType) {
+    if ($actionType === 'update' && is_array($details)) {
+        $changes = [];
+        foreach ($details as $field => $value) {
+            if ($field === 'old_value' || $field === 'new_value') continue;
+            $changes[] = "<strong>" . htmlspecialchars($field) . ":</strong> " . htmlspecialchars($value);
+        }
+        return implode(', ', $changes);
+    }
+    return '';
+}
 ?>
 <!DOCTYPE html>
 <html lang="en">
@@ -144,6 +181,7 @@
             <div class="ticket-tabs">
                 <button class="tab-btn active" onclick="showTab('description')">Description</button>
                 <button class="tab-btn" onclick="showTab('comments')">Comments</button>
+                <button class="tab-btn" onclick="showTab('activity')">Activity</button>
             </div>
 
             <div id="description-tab" class="tab-content active">
@@ -204,6 +242,32 @@
                     ?>
                 </div>
             </div>
+
+            <div id="activity-tab" class="tab-content">
+                <div class="timeline-container">
+                    <?php if (empty($timeline)): ?>
+                        <p>No activity recorded yet.</p>
+                    <?php else: ?>
+                        <?php foreach ($timeline as $event): ?>
+                            <div class="timeline-event">
+                                <div class="timeline-icon"><?php echo getEventIcon($event['action_type']); ?></div>
+                                <div class="timeline-content">
+                                    <div class="timeline-header">
+                                        <strong><?php echo htmlspecialchars($event['display_name'] ?? $event['username'] ?? 'System'); ?></strong>
+                                        <span class="timeline-action"><?php echo formatAction($event); ?></span>
+                                        <span class="timeline-date"><?php echo date('M d, Y H:i', strtotime($event['created_at'])); ?></span>
+                                    </div>
+                                    <?php if (!empty($event['details'])): ?>
+                                        <div class="timeline-details">
+                                            <?php echo formatDetails($event['details'], $event['action_type']); ?>
+                                        </div>
+                                    <?php endif; ?>
+                                </div>
+                            </div>
+                        <?php endforeach; ?>
+                    <?php endif; ?>
+                </div>
+            </div>
         </div>
     </div>
     <script>