LotusGuild/tinker_tickets
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feat: comment pagination, Matrix integration, Synapse mention resolution

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Comment pagination:
- CommentModel: add getCommentCount(), paginated getCommentsByTicketId()
  with getThreadedCommentsPaged() for threading + LIMIT/OFFSET
- TicketController: load first 50 root comments + total count on page load
- api/get_comments.php: new AJAX endpoint for Load More (index.php routed)
- TicketView: Load More button + buildCommentEl() JS renderer for AJAX comments;
  passes totalComments/commentOffset/isAdmin to window.ticketData

Matrix integration:
- NotificationHelper: add sendStatusChangeNotification(), sendCommentNotification(),
  sendMentionNotification(), sendAssignmentNotification() alongside existing
  sendTicketNotification(); internal fire() helper replaces duplicated cURL logic
- SynapseHelper: new helper that resolves SSO usernames → Matrix IDs by querying
  Synapse Admin REST API directly (no caching, no stale data)
- config.php: add SYNAPSE_ADMIN_URL, SYNAPSE_ADMIN_TOKEN, MATRIX_NOTIFY_COMMENTS,
  MATRIX_NOTIFY_ASSIGNMENTS config keys (all from .env)
- api/update_ticket.php: fire status-change notification after successful save
- api/add_comment.php: resolve @mentioned usernames via SynapseHelper and fire
  mention notification; fire general comment notification when MATRIX_NOTIFY_COMMENTS=1
- api/assign_ticket.php: fire assignment notification (resolves assignee via Synapse)
  when MATRIX_NOTIFY_ASSIGNMENTS=1

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
Jared Vititoe
2026-03-29 21:34:16 -04:00
parent cc3f667d4c
commit c8181e8076
11 changed files with 645 additions and 57 deletions
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config/config.php
+13 -3
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@@ -55,9 +55,19 @@ $GLOBALS['config'] = [
'API_URL' => '/api', // API URL
// Matrix webhook (hookshot generic webhook URL)
'MATRIX_WEBHOOK_URL' => $envVars['MATRIX_WEBHOOK_URL'] ?? null,
// Comma-separated Matrix user IDs to @mention on new tickets (e.g. @jared:matrix.lotusguild.org)
'MATRIX_NOTIFY_USERS' => $envVars['MATRIX_NOTIFY_USERS'] ?? '',
'MATRIX_WEBHOOK_URL' => $envVars['MATRIX_WEBHOOK_URL'] ?? null,
// Comma-separated Matrix user IDs to @mention on new tickets / status changes (e.g. @jared:matrix.lotusguild.org)
'MATRIX_NOTIFY_USERS' => $envVars['MATRIX_NOTIFY_USERS'] ?? '',
// Matrix homeserver domain (e.g. matrix.lotusguild.org) — used to construct Matrix user IDs
'MATRIX_DOMAIN' => $envVars['MATRIX_DOMAIN'] ?? null,
// Internal Synapse client-API base URL (e.g. http://10.10.10.29:8008) — used to verify user existence via Admin API
'SYNAPSE_ADMIN_URL' => $envVars['SYNAPSE_ADMIN_URL'] ?? null,
// Synapse admin access token (generate with: register_new_matrix_user or admin API)
'SYNAPSE_ADMIN_TOKEN' => $envVars['SYNAPSE_ADMIN_TOKEN'] ?? null,
// Set to '1' or 'true' to send a notification when any comment is posted
'MATRIX_NOTIFY_COMMENTS' => filter_var($envVars['MATRIX_NOTIFY_COMMENTS'] ?? false, FILTER_VALIDATE_BOOLEAN),
// Set to '1' or 'true' to send a notification when a ticket is assigned
'MATRIX_NOTIFY_ASSIGNMENTS' => filter_var($envVars['MATRIX_NOTIFY_ASSIGNMENTS'] ?? false, FILTER_VALIDATE_BOOLEAN),
// Domain settings for external integrations (webhooks, links, etc.)
// Set APP_DOMAIN in .env to override