LotusGuild/tinker_tickets
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Implement comprehensive improvement plan (Phases 1-6)

Browse Source 
Security (Phase 1-2):
- Add SecurityHeadersMiddleware with CSP, X-Frame-Options, etc.
- Add RateLimitMiddleware for API rate limiting
- Add security event logging to AuditLogModel
- Add ResponseHelper for standardized API responses
- Update config.php with security constants

Database (Phase 3):
- Add migration 014 for additional indexes
- Add migration 015 for ticket dependencies
- Add migration 016 for ticket attachments
- Add migration 017 for recurring tickets
- Add migration 018 for custom fields

Features (Phase 4-5):
- Add ticket dependencies with DependencyModel and API
- Add duplicate detection with check_duplicates API
- Add file attachments with AttachmentModel and upload/download APIs
- Add @mentions with autocomplete and highlighting
- Add quick actions on dashboard rows

Collaboration (Phase 5):
- Add mention extraction in CommentModel
- Add mention autocomplete dropdown in ticket.js
- Add mention highlighting CSS styles

Admin & Export (Phase 6):
- Add StatsModel for dashboard widgets
- Add dashboard stats cards (open, critical, unassigned, etc.)
- Add CSV/JSON export via export_tickets API
- Add rich text editor toolbar in markdown.js
- Add RecurringTicketModel with cron job
- Add CustomFieldModel for per-category fields
- Add admin views: RecurringTickets, CustomFields, Workflow,
  Templates, AuditLog, UserActivity
- Add admin APIs: manage_workflows, manage_templates,
  manage_recurring, custom_fields, get_users
- Add admin routes in index.php

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
This commit is contained in:
Jared Vititoe
2026-01-20 09:55:01 -05:00
parent 8c7211d311
commit be505b7312
53 changed files with 6640 additions and 169 deletions
Download Patch File Download Diff File Expand all files Collapse all files

65
views/CreateTicketView.php
View File

@@ -105,6 +105,13 @@
<label for="title">Ticket Title *</label>
<input type="text" id="title" name="title" class="editable" required placeholder="Enter a descriptive title for this ticket">
</div>
<!-- Duplicate Warning Area -->
<div id="duplicateWarning" style="display: none; margin-top: 1rem; padding: 1rem; border: 2px solid var(--terminal-amber); background: rgba(241, 196, 15, 0.1);">
<div style="color: var(--terminal-amber); font-weight: bold; margin-bottom: 0.5rem;">
Possible Duplicates Found
</div>
<div id="duplicatesList"></div>
</div>
</div>
</div>
@@ -187,5 +194,63 @@
</form>
</div>
<!-- END OUTER FRAME -->
<script>
// Duplicate detection with debounce
let duplicateCheckTimeout = null;
document.getElementById('title').addEventListener('input', function() {
clearTimeout(duplicateCheckTimeout);
const title = this.value.trim();
if (title.length < 5) {
document.getElementById('duplicateWarning').style.display = 'none';
return;
}
// Debounce: wait 500ms after user stops typing
duplicateCheckTimeout = setTimeout(() => {
checkForDuplicates(title);
}, 500);
});
function checkForDuplicates(title) {
fetch('/api/check_duplicates.php?title=' + encodeURIComponent(title))
.then(response => response.json())
.then(data => {
const warningDiv = document.getElementById('duplicateWarning');
const listDiv = document.getElementById('duplicatesList');
if (data.success && data.duplicates && data.duplicates.length > 0) {
let html = '<ul style="margin: 0; padding-left: 1.5rem; color: var(--terminal-green);">';
data.duplicates.forEach(dup => {
html += `<li style="margin-bottom: 0.5rem;">
<a href="/ticket/${escapeHtml(dup.ticket_id)}" target="_blank" style="color: var(--terminal-green);">
#${escapeHtml(dup.ticket_id)}
</a>
- ${escapeHtml(dup.title)}
<span style="color: var(--terminal-amber);">(${dup.similarity}% match, ${escapeHtml(dup.status)})</span>
</li>`;
});
html += '</ul>';
html += '<p style="margin-top: 0.5rem; font-size: 0.85rem; color: var(--terminal-green-dim);">Consider checking these tickets before creating a new one.</p>';
listDiv.innerHTML = html;
warningDiv.style.display = 'block';
} else {
warningDiv.style.display = 'none';
}
})
.catch(error => {
console.error('Error checking duplicates:', error);
});
}
function escapeHtml(text) {
const div = document.createElement('div');
div.textContent = text;
return div.innerHTML;
}
</script>
</body>
</html>

85
views/DashboardView.php
View File

@@ -175,6 +175,56 @@
<!-- Main Content Area -->
<main class="dashboard-main">
<!-- Dashboard Stats Widgets -->
<?php if (isset($stats)): ?>
<div class="stats-widgets">
<div class="stats-row">
<div class="stat-card stat-open">
<div class="stat-icon">📂</div>
<div class="stat-content">
<div class="stat-value"><?php echo $stats['open_tickets']; ?></div>
<div class="stat-label">Open Tickets</div>
</div>
</div>
<div class="stat-card stat-critical">
<div class="stat-icon">🔥</div>
<div class="stat-content">
<div class="stat-value"><?php echo $stats['critical']; ?></div>
<div class="stat-label">Critical (P1)</div>
</div>
</div>
<div class="stat-card stat-unassigned">
<div class="stat-icon">👤</div>
<div class="stat-content">
<div class="stat-value"><?php echo $stats['unassigned']; ?></div>
<div class="stat-label">Unassigned</div>
</div>
</div>
<div class="stat-card stat-today">
<div class="stat-icon">📅</div>
<div class="stat-content">
<div class="stat-value"><?php echo $stats['created_today']; ?></div>
<div class="stat-label">Created Today</div>
</div>
</div>
<div class="stat-card stat-resolved">
<div class="stat-icon">✓</div>
<div class="stat-content">
<div class="stat-value"><?php echo $stats['closed_today']; ?></div>
<div class="stat-label">Closed Today</div>
</div>
</div>
<div class="stat-card stat-time">
<div class="stat-icon">⏱</div>
<div class="stat-content">
<div class="stat-value"><?php echo $stats['avg_resolution_hours']; ?>h</div>
<div class="stat-label">Avg Resolution</div>
</div>
</div>
</div>
</div>
<?php endif; ?>
<!-- CONDENSED TOOLBAR: Combined Header, Search, Actions, Pagination -->
<div class="dashboard-toolbar">
<!-- Left: Title + Search -->
@@ -214,6 +264,13 @@
<!-- Center: Actions + Count -->
<div class="toolbar-center">
<button onclick="window.location.href='<?php echo $GLOBALS['config']['BASE_URL']; ?>/ticket/create'" class="btn create-ticket">+ New Ticket</button>
<div class="export-dropdown">
<button class="btn">↓ Export</button>
<div class="export-dropdown-content">
<a href="/api/export_tickets.php?format=csv<?php echo isset($_GET['status']) ? '&status=' . urlencode($_GET['status']) : ''; ?><?php echo isset($_GET['category']) ? '&category=' . urlencode($_GET['category']) : ''; ?>">CSV</a>
<a href="/api/export_tickets.php?format=json<?php echo isset($_GET['status']) ? '&status=' . urlencode($_GET['status']) : ''; ?><?php echo isset($_GET['category']) ? '&category=' . urlencode($_GET['category']) : ''; ?>">JSON</a>
</div>
</div>
<span class="ticket-count">Total: <?php echo $totalTickets; ?></span>
</div>
@@ -296,16 +353,20 @@
'created_by' => 'Created By',
'assigned_to' => 'Assigned To',
'created_at' => 'Created',
'updated_at' => 'Updated'
'updated_at' => 'Updated',
'_actions' => 'Actions'
];
foreach($columns as $col => $label) {
$newDir = ($currentSort === $col && $currentDir === 'asc') ? 'desc' : 'asc';
$sortClass = ($currentSort === $col) ? "sort-$currentDir" : '';
$sortParams = array_merge($_GET, ['sort' => $col, 'dir' => $newDir]);
$sortUrl = '?' . http_build_query($sortParams);
echo "<th class='$sortClass' onclick='window.location.href=\"$sortUrl\"'>$label</th>";
if ($col === '_actions') {
echo "<th style='width: 100px; text-align: center;'>$label</th>";
} else {
$newDir = ($currentSort === $col && $currentDir === 'asc') ? 'desc' : 'asc';
$sortClass = ($currentSort === $col) ? "sort-$currentDir" : '';
$sortParams = array_merge($_GET, ['sort' => $col, 'dir' => $newDir]);
$sortUrl = '?' . http_build_query($sortParams);
echo "<th class='$sortClass' onclick='window.location.href=\"$sortUrl\"'>$label</th>";
}
}
?>
</tr>
@@ -333,10 +394,18 @@
echo "<td>" . htmlspecialchars($assignedTo) . "</td>";
echo "<td>" . date('Y-m-d H:i', strtotime($row['created_at'])) . "</td>";
echo "<td>" . date('Y-m-d H:i', strtotime($row['updated_at'])) . "</td>";
// Quick actions column
echo "<td class='quick-actions-cell'>";
echo "<div class='quick-actions'>";
echo "<button onclick=\"event.stopPropagation(); window.location.href='/ticket/{$row['ticket_id']}'\" class='quick-action-btn' title='View'>👁</button>";
echo "<button onclick=\"event.stopPropagation(); quickStatusChange('{$row['ticket_id']}', '{$row['status']}')\" class='quick-action-btn' title='Change Status'>🔄</button>";
echo "<button onclick=\"event.stopPropagation(); quickAssign('{$row['ticket_id']}')\" class='quick-action-btn' title='Assign'>👤</button>";
echo "</div>";
echo "</td>";
echo "</tr>";
}
} else {
$colspan = ($GLOBALS['currentUser']['is_admin'] ?? false) ? '11' : '10';
$colspan = ($GLOBALS['currentUser']['is_admin'] ?? false) ? '12' : '11';
echo "<tr><td colspan='$colspan' style='text-align: center; padding: 3rem;'>";
echo "<pre style='color: var(--terminal-green); text-shadow: var(--glow-green); font-size: 0.8rem; line-height: 1.2;'>";
echo "╔════════════════════════════════════════╗\n";

72
views/TicketView.php
View File

@@ -197,6 +197,8 @@ function formatDetails($details, $actionType) {
<div class="ticket-tabs">
<button class="tab-btn active" onclick="showTab('description')">Description</button>
<button class="tab-btn" onclick="showTab('comments')">Comments</button>
<button class="tab-btn" onclick="showTab('attachments')">Attachments</button>
<button class="tab-btn" onclick="showTab('dependencies')">Dependencies</button>
<button class="tab-btn" onclick="showTab('activity')">Activity</button>
</div>
</div>
@@ -277,6 +279,76 @@ function formatDetails($details, $actionType) {
</div>
</div>
<div id="attachments-tab" class="tab-content">
<div class="ascii-subsection-header">File Attachments</div>
<div class="attachments-container">
<!-- Upload Form -->
<div class="ascii-frame-inner" style="margin-bottom: 1rem;">
<h3>Upload Files</h3>
<div class="upload-zone" id="uploadZone">
<div class="upload-zone-content">
<div class="upload-icon">📁</div>
<p>Drag and drop files here or click to browse</p>
<p class="upload-hint">Max file size: <?php echo $GLOBALS['config']['MAX_UPLOAD_SIZE'] ? number_format($GLOBALS['config']['MAX_UPLOAD_SIZE'] / 1048576, 0) . 'MB' : '10MB'; ?></p>
<input type="file" id="fileInput" multiple style="display: none;">
<button type="button" onclick="document.getElementById('fileInput').click();" class="btn" style="margin-top: 1rem;">Browse Files</button>
</div>
</div>
<div id="uploadProgress" style="display: none; margin-top: 1rem;">
<div class="progress-bar">
<div class="progress-fill" id="progressFill"></div>
</div>
<p id="uploadStatus" style="margin-top: 0.5rem; color: var(--terminal-green); font-family: var(--font-mono); font-size: 0.85rem;"></p>
</div>
</div>
<!-- Attachment List -->
<div class="ascii-frame-inner">
<h3>Attached Files</h3>
<div id="attachmentsList" class="attachments-list">
<p class="loading-text">Loading attachments...</p>
</div>
</div>
</div>
</div>
<div id="dependencies-tab" class="tab-content">
<div class="ascii-subsection-header">Ticket Dependencies</div>
<div class="dependencies-container">
<!-- Add Dependency Form -->
<div class="ascii-frame-inner" style="margin-bottom: 1rem;">
<h3>Add Dependency</h3>
<div class="add-dependency-form" style="display: flex; gap: 0.5rem; flex-wrap: wrap; align-items: center;">
<input type="text" id="dependencyTicketId" placeholder="Ticket ID (e.g., 123456789)"
style="flex: 1; min-width: 150px; padding: 0.5rem; border: 2px solid var(--terminal-green); background: var(--bg-primary); color: var(--terminal-green); font-family: var(--font-mono);">
<select id="dependencyType" style="padding: 0.5rem; border: 2px solid var(--terminal-green); background: var(--bg-primary); color: var(--terminal-green); font-family: var(--font-mono);">
<option value="blocks">Blocks</option>
<option value="blocked_by">Blocked By</option>
<option value="relates_to">Relates To</option>
<option value="duplicates">Duplicates</option>
</select>
<button onclick="addDependency()" class="btn">Add</button>
</div>
</div>
<!-- Existing Dependencies -->
<div class="ascii-frame-inner">
<h3>Current Dependencies</h3>
<div id="dependenciesList" class="dependencies-list">
<p class="loading-text">Loading dependencies...</p>
</div>
</div>
<!-- Dependent Tickets -->
<div class="ascii-frame-inner" style="margin-top: 1rem;">
<h3>Tickets That Depend On This</h3>
<div id="dependentsList" class="dependencies-list">
<p class="loading-text">Loading dependents...</p>
</div>
</div>
</div>
</div>
<div id="activity-tab" class="tab-content">
<div class="ascii-subsection-header">Activity Timeline</div>
<div class="timeline-container">

157
views/admin/AuditLogView.php Normal file
View File

@@ -0,0 +1,157 @@
<?php
// Admin view for browsing audit logs
// Receives $auditLogs, $totalPages, $page, $filters from controller
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Audit Log - Admin</title>
<link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
</head>
<body>
<div class="user-header">
<div class="user-header-left">
<a href="/" class="back-link">← Dashboard</a>
<span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Audit Log</span>
</div>
<div class="user-header-right">
<?php if (isset($GLOBALS['currentUser'])): ?>
<span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
<span class="admin-badge">Admin</span>
<?php endif; ?>
</div>
</div>
<div class="ascii-frame-outer" style="max-width: 1400px; margin: 2rem auto;">
<span class="bottom-left-corner">╚</span>
<span class="bottom-right-corner">╝</span>
<div class="ascii-section-header">Audit Log Browser</div>
<div class="ascii-content">
<div class="ascii-frame-inner">
<!-- Filters -->
<form method="GET" style="display: flex; gap: 1rem; margin-bottom: 1rem; flex-wrap: wrap;">
<div>
<label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Action Type</label>
<select name="action_type" class="setting-select">
<option value="">All Actions</option>
<option value="create" <?php echo ($filters['action_type'] ?? '') === 'create' ? 'selected' : ''; ?>>Create</option>
<option value="update" <?php echo ($filters['action_type'] ?? '') === 'update' ? 'selected' : ''; ?>>Update</option>
<option value="delete" <?php echo ($filters['action_type'] ?? '') === 'delete' ? 'selected' : ''; ?>>Delete</option>
<option value="comment" <?php echo ($filters['action_type'] ?? '') === 'comment' ? 'selected' : ''; ?>>Comment</option>
<option value="assign" <?php echo ($filters['action_type'] ?? '') === 'assign' ? 'selected' : ''; ?>>Assign</option>
<option value="status_change" <?php echo ($filters['action_type'] ?? '') === 'status_change' ? 'selected' : ''; ?>>Status Change</option>
<option value="login" <?php echo ($filters['action_type'] ?? '') === 'login' ? 'selected' : ''; ?>>Login</option>
<option value="security" <?php echo ($filters['action_type'] ?? '') === 'security' ? 'selected' : ''; ?>>Security</option>
</select>
</div>
<div>
<label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">User</label>
<select name="user_id" class="setting-select">
<option value="">All Users</option>
<?php if (isset($users)): foreach ($users as $user): ?>
<option value="<?php echo $user['user_id']; ?>" <?php echo ($filters['user_id'] ?? '') == $user['user_id'] ? 'selected' : ''; ?>>
<?php echo htmlspecialchars($user['display_name'] ?? $user['username']); ?>
</option>
<?php endforeach; endif; ?>
</select>
</div>
<div>
<label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Date From</label>
<input type="date" name="date_from" value="<?php echo htmlspecialchars($filters['date_from'] ?? ''); ?>" class="setting-select">
</div>
<div>
<label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Date To</label>
<input type="date" name="date_to" value="<?php echo htmlspecialchars($filters['date_to'] ?? ''); ?>" class="setting-select">
</div>
<div style="display: flex; align-items: flex-end;">
<button type="submit" class="btn">Filter</button>
<a href="?" class="btn btn-secondary" style="margin-left: 0.5rem;">Reset</a>
</div>
</form>
<!-- Log Table -->
<table style="width: 100%; font-size: 0.9rem;">
<thead>
<tr>
<th>Timestamp</th>
<th>User</th>
<th>Action</th>
<th>Entity</th>
<th>Entity ID</th>
<th>Details</th>
<th>IP Address</th>
</tr>
</thead>
<tbody>
<?php if (empty($auditLogs)): ?>
<tr>
<td colspan="7" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
No audit log entries found.
</td>
</tr>
<?php else: ?>
<?php foreach ($auditLogs as $log): ?>
<tr>
<td style="white-space: nowrap;"><?php echo date('Y-m-d H:i:s', strtotime($log['created_at'])); ?></td>
<td><?php echo htmlspecialchars($log['display_name'] ?? $log['username'] ?? 'System'); ?></td>
<td>
<span style="color: var(--terminal-amber);"><?php echo htmlspecialchars($log['action_type']); ?></span>
</td>
<td><?php echo htmlspecialchars($log['entity_type'] ?? '-'); ?></td>
<td>
<?php if ($log['entity_type'] === 'ticket' && $log['entity_id']): ?>
<a href="/ticket/<?php echo htmlspecialchars($log['entity_id']); ?>" style="color: var(--terminal-green);">
<?php echo htmlspecialchars($log['entity_id']); ?>
</a>
<?php else: ?>
<?php echo htmlspecialchars($log['entity_id'] ?? '-'); ?>
<?php endif; ?>
</td>
<td style="max-width: 300px; overflow: hidden; text-overflow: ellipsis;">
<?php
if ($log['details']) {
$details = is_string($log['details']) ? json_decode($log['details'], true) : $log['details'];
if (is_array($details)) {
echo '<code style="font-size: 0.8rem;">' . htmlspecialchars(json_encode($details)) . '</code>';
} else {
echo htmlspecialchars($log['details']);
}
} else {
echo '-';
}
?>
</td>
<td style="white-space: nowrap; font-size: 0.85rem;"><?php echo htmlspecialchars($log['ip_address'] ?? '-'); ?></td>
</tr>
<?php endforeach; ?>
<?php endif; ?>
</tbody>
</table>
<!-- Pagination -->
<?php if ($totalPages > 1): ?>
<div class="pagination" style="margin-top: 1rem; text-align: center;">
<?php
$params = $_GET;
for ($i = 1; $i <= min($totalPages, 10); $i++) {
$params['page'] = $i;
$activeClass = ($i == $page) ? 'active' : '';
$url = '?' . http_build_query($params);
echo "<a href='$url' class='btn btn-small $activeClass'>$i</a> ";
}
if ($totalPages > 10) {
echo "...";
}
?>
</div>
<?php endif; ?>
</div>
</div>
</div>
</body>
</html>

254
views/admin/CustomFieldsView.php Normal file
View File

@@ -0,0 +1,254 @@
<?php
// Admin view for managing custom fields
// Receives $customFields from controller
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Custom Fields - Admin</title>
<link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
<script>
window.CSRF_TOKEN = '<?php
require_once __DIR__ . '/../../middleware/CsrfMiddleware.php';
echo CsrfMiddleware::getToken();
?>';
</script>
</head>
<body>
<div class="user-header">
<div class="user-header-left">
<a href="/" class="back-link">← Dashboard</a>
<span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Custom Fields</span>
</div>
<div class="user-header-right">
<?php if (isset($GLOBALS['currentUser'])): ?>
<span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
<span class="admin-badge">Admin</span>
<?php endif; ?>
</div>
</div>
<div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
<span class="bottom-left-corner">╚</span>
<span class="bottom-right-corner">╝</span>
<div class="ascii-section-header">Custom Fields Management</div>
<div class="ascii-content">
<div class="ascii-frame-inner">
<div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 1rem;">
<h2 style="margin: 0;">Custom Field Definitions</h2>
<button onclick="showCreateModal()" class="btn">+ New Field</button>
</div>
<table style="width: 100%;">
<thead>
<tr>
<th>Order</th>
<th>Field Name</th>
<th>Label</th>
<th>Type</th>
<th>Category</th>
<th>Required</th>
<th>Status</th>
<th>Actions</th>
</tr>
</thead>
<tbody>
<?php if (empty($customFields)): ?>
<tr>
<td colspan="8" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
No custom fields defined.
</td>
</tr>
<?php else: ?>
<?php foreach ($customFields as $field): ?>
<tr>
<td><?php echo $field['display_order']; ?></td>
<td><code><?php echo htmlspecialchars($field['field_name']); ?></code></td>
<td><?php echo htmlspecialchars($field['field_label']); ?></td>
<td><?php echo ucfirst($field['field_type']); ?></td>
<td><?php echo htmlspecialchars($field['category'] ?? 'All'); ?></td>
<td><?php echo $field['is_required'] ? 'Yes' : 'No'; ?></td>
<td>
<span style="color: <?php echo $field['is_active'] ? 'var(--status-open)' : 'var(--status-closed)'; ?>;">
<?php echo $field['is_active'] ? 'Active' : 'Inactive'; ?>
</span>
</td>
<td>
<button onclick="editField(<?php echo $field['field_id']; ?>)" class="btn btn-small">Edit</button>
<button onclick="deleteField(<?php echo $field['field_id']; ?>)" class="btn btn-small btn-danger">Delete</button>
</td>
</tr>
<?php endforeach; ?>
<?php endif; ?>
</tbody>
</table>
</div>
</div>
</div>
<!-- Create/Edit Modal -->
<div class="settings-modal" id="fieldModal" style="display: none;">
<div class="settings-content" style="max-width: 500px;">
<div class="settings-header">
<h3 id="modalTitle">Create Custom Field</h3>
<button class="close-settings" onclick="closeModal()">×</button>
</div>
<form id="fieldForm" onsubmit="saveField(event)">
<input type="hidden" id="field_id" name="field_id">
<div class="settings-body">
<div class="setting-row">
<label for="field_name">Field Name * (internal)</label>
<input type="text" id="field_name" name="field_name" required pattern="[a-z_]+" placeholder="e.g., server_name">
</div>
<div class="setting-row">
<label for="field_label">Field Label * (display)</label>
<input type="text" id="field_label" name="field_label" required placeholder="e.g., Server Name">
</div>
<div class="setting-row">
<label for="field_type">Field Type *</label>
<select id="field_type" name="field_type" required onchange="toggleOptionsField()">
<option value="text">Text</option>
<option value="textarea">Text Area</option>
<option value="select">Dropdown (Select)</option>
<option value="checkbox">Checkbox</option>
<option value="date">Date</option>
<option value="number">Number</option>
</select>
</div>
<div class="setting-row" id="options_row" style="display: none;">
<label for="field_options">Options (one per line)</label>
<textarea id="field_options" name="field_options" rows="4" placeholder="Option 1&#10;Option 2&#10;Option 3"></textarea>
</div>
<div class="setting-row">
<label for="category">Category (empty = all)</label>
<select id="category" name="category">
<option value="">All Categories</option>
<option value="General">General</option>
<option value="Hardware">Hardware</option>
<option value="Software">Software</option>
<option value="Network">Network</option>
<option value="Security">Security</option>
</select>
</div>
<div class="setting-row">
<label for="display_order">Display Order</label>
<input type="number" id="display_order" name="display_order" value="0" min="0">
</div>
<div class="setting-row">
<label><input type="checkbox" id="is_required" name="is_required"> Required field</label>
</div>
<div class="setting-row">
<label><input type="checkbox" id="is_active" name="is_active" checked> Active</label>
</div>
</div>
<div class="settings-footer">
<button type="submit" class="btn btn-primary">Save</button>
<button type="button" class="btn btn-secondary" onclick="closeModal()">Cancel</button>
</div>
</form>
</div>
</div>
<script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
<script>
function showCreateModal() {
document.getElementById('modalTitle').textContent = 'Create Custom Field';
document.getElementById('fieldForm').reset();
document.getElementById('field_id').value = '';
document.getElementById('is_active').checked = true;
toggleOptionsField();
document.getElementById('fieldModal').style.display = 'flex';
}
function closeModal() {
document.getElementById('fieldModal').style.display = 'none';
}
function toggleOptionsField() {
const type = document.getElementById('field_type').value;
document.getElementById('options_row').style.display = type === 'select' ? 'block' : 'none';
}
function saveField(e) {
e.preventDefault();
const form = document.getElementById('fieldForm');
const data = {
field_id: document.getElementById('field_id').value,
field_name: document.getElementById('field_name').value,
field_label: document.getElementById('field_label').value,
field_type: document.getElementById('field_type').value,
category: document.getElementById('category').value || null,
display_order: parseInt(document.getElementById('display_order').value) || 0,
is_required: document.getElementById('is_required').checked ? 1 : 0,
is_active: document.getElementById('is_active').checked ? 1 : 0
};
if (data.field_type === 'select') {
const options = document.getElementById('field_options').value.split('\n').filter(o => o.trim());
data.field_options = { options: options };
}
const method = data.field_id ? 'PUT' : 'POST';
const url = '/api/custom_fields.php' + (data.field_id ? '?id=' + data.field_id : '');
fetch(url, {
method: method,
headers: {
'Content-Type': 'application/json',
'X-CSRF-Token': window.CSRF_TOKEN
},
body: JSON.stringify(data)
})
.then(r => r.json())
.then(result => {
if (result.success) {
window.location.reload();
} else {
toast.error(result.error || 'Failed to save');
}
});
}
function editField(id) {
fetch('/api/custom_fields.php?id=' + id)
.then(r => r.json())
.then(data => {
if (data.success && data.field) {
const f = data.field;
document.getElementById('field_id').value = f.field_id;
document.getElementById('field_name').value = f.field_name;
document.getElementById('field_label').value = f.field_label;
document.getElementById('field_type').value = f.field_type;
document.getElementById('category').value = f.category || '';
document.getElementById('display_order').value = f.display_order;
document.getElementById('is_required').checked = f.is_required == 1;
document.getElementById('is_active').checked = f.is_active == 1;
toggleOptionsField();
if (f.field_options && f.field_options.options) {
document.getElementById('field_options').value = f.field_options.options.join('\n');
}
document.getElementById('modalTitle').textContent = 'Edit Custom Field';
document.getElementById('fieldModal').style.display = 'flex';
}
});
}
function deleteField(id) {
if (!confirm('Delete this custom field? All values will be lost.')) return;
fetch('/api/custom_fields.php?id=' + id, {
method: 'DELETE',
headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
})
.then(r => r.json())
.then(data => {
if (data.success) window.location.reload();
});
}
</script>
</body>
</html>

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views/admin/RecurringTicketsView.php Normal file
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<?php
// Admin view for managing recurring tickets
// Receives $recurringTickets from controller
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Recurring Tickets - Admin</title>
<link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
<script>
window.CSRF_TOKEN = '<?php
require_once __DIR__ . '/../../middleware/CsrfMiddleware.php';
echo CsrfMiddleware::getToken();
?>';
</script>
</head>
<body>
<div class="user-header">
<div class="user-header-left">
<a href="/" class="back-link">← Dashboard</a>
<span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Recurring Tickets</span>
</div>
<div class="user-header-right">
<?php if (isset($GLOBALS['currentUser'])): ?>
<span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
<span class="admin-badge">Admin</span>
<?php endif; ?>
</div>
</div>
<div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
<span class="bottom-left-corner">╚</span>
<span class="bottom-right-corner">╝</span>
<div class="ascii-section-header">Recurring Tickets Management</div>
<div class="ascii-content">
<div class="ascii-frame-inner">
<div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 1rem;">
<h2 style="margin: 0;">Scheduled Tickets</h2>
<button onclick="showCreateModal()" class="btn">+ New Recurring Ticket</button>
</div>
<table style="width: 100%;">
<thead>
<tr>
<th>ID</th>
<th>Title Template</th>
<th>Schedule</th>
<th>Category</th>
<th>Assigned To</th>
<th>Next Run</th>
<th>Status</th>
<th>Actions</th>
</tr>
</thead>
<tbody>
<?php if (empty($recurringTickets)): ?>
<tr>
<td colspan="8" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
No recurring tickets configured.
</td>
</tr>
<?php else: ?>
<?php foreach ($recurringTickets as $rt): ?>
<tr>
<td><?php echo $rt['recurring_id']; ?></td>
<td><?php echo htmlspecialchars($rt['title_template']); ?></td>
<td>
<?php
$schedule = ucfirst($rt['schedule_type']);
if ($rt['schedule_type'] === 'weekly') {
$days = ['', 'Mon', 'Tue', 'Wed', 'Thu', 'Fri', 'Sat', 'Sun'];
$schedule .= ' (' . ($days[$rt['schedule_day']] ?? '?') . ')';
} elseif ($rt['schedule_type'] === 'monthly') {
$schedule .= ' (Day ' . $rt['schedule_day'] . ')';
}
$schedule .= ' @ ' . substr($rt['schedule_time'], 0, 5);
echo $schedule;
?>
</td>
<td><?php echo htmlspecialchars($rt['category']); ?></td>
<td><?php echo htmlspecialchars($rt['assigned_name'] ?? $rt['assigned_username'] ?? 'Unassigned'); ?></td>
<td><?php echo date('M d, Y H:i', strtotime($rt['next_run_at'])); ?></td>
<td>
<span style="color: <?php echo $rt['is_active'] ? 'var(--status-open)' : 'var(--status-closed)'; ?>;">
<?php echo $rt['is_active'] ? 'Active' : 'Inactive'; ?>
</span>
</td>
<td>
<button onclick="editRecurring(<?php echo $rt['recurring_id']; ?>)" class="btn btn-small">Edit</button>
<button onclick="toggleRecurring(<?php echo $rt['recurring_id']; ?>)" class="btn btn-small">
<?php echo $rt['is_active'] ? 'Disable' : 'Enable'; ?>
</button>
<button onclick="deleteRecurring(<?php echo $rt['recurring_id']; ?>)" class="btn btn-small btn-danger">Delete</button>
</td>
</tr>
<?php endforeach; ?>
<?php endif; ?>
</tbody>
</table>
</div>
</div>
</div>
<!-- Create/Edit Modal -->
<div class="settings-modal" id="recurringModal" style="display: none;">
<div class="settings-content" style="max-width: 600px;">
<div class="settings-header">
<h3 id="modalTitle">Create Recurring Ticket</h3>
<button class="close-settings" onclick="closeModal()">×</button>
</div>
<form id="recurringForm" onsubmit="saveRecurring(event)">
<input type="hidden" id="recurring_id" name="recurring_id">
<div class="settings-body">
<div class="setting-row">
<label for="title_template">Title Template *</label>
<input type="text" id="title_template" name="title_template" required style="width: 100%;" placeholder="Use {{date}}, {{month}}, etc.">
</div>
<div class="setting-row">
<label for="description_template">Description Template</label>
<textarea id="description_template" name="description_template" rows="4" style="width: 100%;"></textarea>
</div>
<div class="setting-row">
<label for="schedule_type">Schedule Type *</label>
<select id="schedule_type" name="schedule_type" required onchange="updateScheduleOptions()">
<option value="daily">Daily</option>
<option value="weekly">Weekly</option>
<option value="monthly">Monthly</option>
</select>
</div>
<div class="setting-row" id="schedule_day_row" style="display: none;">
<label for="schedule_day">Schedule Day</label>
<select id="schedule_day" name="schedule_day"></select>
</div>
<div class="setting-row">
<label for="schedule_time">Schedule Time *</label>
<input type="time" id="schedule_time" name="schedule_time" value="09:00" required>
</div>
<div class="setting-row">
<label for="category">Category</label>
<select id="category" name="category">
<option value="General">General</option>
<option value="Hardware">Hardware</option>
<option value="Software">Software</option>
<option value="Network">Network</option>
<option value="Security">Security</option>
</select>
</div>
<div class="setting-row">
<label for="priority">Priority</label>
<select id="priority" name="priority">
<option value="1">P1 - Critical</option>
<option value="2">P2 - High</option>
<option value="3">P3 - Medium</option>
<option value="4" selected>P4 - Low</option>
<option value="5">P5 - Lowest</option>
</select>
</div>
</div>
<div class="settings-footer">
<button type="submit" class="btn btn-primary">Save</button>
<button type="button" class="btn btn-secondary" onclick="closeModal()">Cancel</button>
</div>
</form>
</div>
</div>
<script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
<script>
function showCreateModal() {
document.getElementById('modalTitle').textContent = 'Create Recurring Ticket';
document.getElementById('recurringForm').reset();
document.getElementById('recurring_id').value = '';
updateScheduleOptions();
document.getElementById('recurringModal').style.display = 'flex';
}
function closeModal() {
document.getElementById('recurringModal').style.display = 'none';
}
function updateScheduleOptions() {
const type = document.getElementById('schedule_type').value;
const dayRow = document.getElementById('schedule_day_row');
const daySelect = document.getElementById('schedule_day');
daySelect.innerHTML = '';
if (type === 'daily') {
dayRow.style.display = 'none';
} else if (type === 'weekly') {
dayRow.style.display = 'flex';
const days = ['Monday', 'Tuesday', 'Wednesday', 'Thursday', 'Friday', 'Saturday', 'Sunday'];
days.forEach((day, i) => {
daySelect.innerHTML += `<option value="${i + 1}">${day}</option>`;
});
} else if (type === 'monthly') {
dayRow.style.display = 'flex';
for (let i = 1; i <= 28; i++) {
daySelect.innerHTML += `<option value="${i}">Day ${i}</option>`;
}
}
}
function saveRecurring(e) {
e.preventDefault();
const form = new FormData(document.getElementById('recurringForm'));
const data = Object.fromEntries(form);
const method = data.recurring_id ? 'PUT' : 'POST';
const url = '/api/manage_recurring.php' + (data.recurring_id ? '?id=' + data.recurring_id : '');
fetch(url, {
method: method,
headers: {
'Content-Type': 'application/json',
'X-CSRF-Token': window.CSRF_TOKEN
},
body: JSON.stringify(data)
})
.then(r => r.json())
.then(data => {
if (data.success) {
window.location.reload();
} else {
toast.error(data.error || 'Failed to save');
}
});
}
function toggleRecurring(id) {
fetch('/api/manage_recurring.php?action=toggle&id=' + id, {
method: 'POST',
headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
})
.then(r => r.json())
.then(data => {
if (data.success) window.location.reload();
});
}
function deleteRecurring(id) {
if (!confirm('Delete this recurring ticket schedule?')) return;
fetch('/api/manage_recurring.php?id=' + id, {
method: 'DELETE',
headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
})
.then(r => r.json())
.then(data => {
if (data.success) window.location.reload();
});
}
function editRecurring(id) {
fetch('/api/manage_recurring.php?id=' + id)
.then(r => r.json())
.then(data => {
if (data.success && data.recurring) {
const rt = data.recurring;
document.getElementById('recurring_id').value = rt.recurring_id;
document.getElementById('title_template').value = rt.title_template;
document.getElementById('description_template').value = rt.description_template || '';
document.getElementById('schedule_type').value = rt.schedule_type;
updateScheduleOptions();
document.getElementById('schedule_day').value = rt.schedule_day || '';
document.getElementById('schedule_time').value = rt.schedule_time ? rt.schedule_time.substring(0, 5) : '09:00';
document.getElementById('category').value = rt.category || 'General';
document.getElementById('priority').value = rt.priority || 4;
document.getElementById('modalTitle').textContent = 'Edit Recurring Ticket';
document.getElementById('recurringModal').style.display = 'flex';
}
});
}
// Initialize
updateScheduleOptions();
</script>
</body>
</html>

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views/admin/TemplatesView.php Normal file
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<?php
// Admin view for managing ticket templates
// Receives $templates from controller
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Template Management - Admin</title>
<link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
<script>
window.CSRF_TOKEN = '<?php
require_once __DIR__ . '/../../middleware/CsrfMiddleware.php';
echo CsrfMiddleware::getToken();
?>';
</script>
</head>
<body>
<div class="user-header">
<div class="user-header-left">
<a href="/" class="back-link">← Dashboard</a>
<span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Templates</span>
</div>
<div class="user-header-right">
<?php if (isset($GLOBALS['currentUser'])): ?>
<span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
<span class="admin-badge">Admin</span>
<?php endif; ?>
</div>
</div>
<div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
<span class="bottom-left-corner">╚</span>
<span class="bottom-right-corner">╝</span>
<div class="ascii-section-header">Ticket Template Management</div>
<div class="ascii-content">
<div class="ascii-frame-inner">
<div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 1rem;">
<h2 style="margin: 0;">Ticket Templates</h2>
<button onclick="showCreateModal()" class="btn">+ New Template</button>
</div>
<p style="color: var(--terminal-green-dim); margin-bottom: 1rem;">
Templates pre-fill ticket creation forms with standard content for common ticket types.
</p>
<table style="width: 100%;">
<thead>
<tr>
<th>Template Name</th>
<th>Category</th>
<th>Type</th>
<th>Priority</th>
<th>Active</th>
<th>Actions</th>
</tr>
</thead>
<tbody>
<?php if (empty($templates)): ?>
<tr>
<td colspan="6" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
No templates defined. Create templates to speed up ticket creation.
</td>
</tr>
<?php else: ?>
<?php foreach ($templates as $tpl): ?>
<tr>
<td><strong><?php echo htmlspecialchars($tpl['template_name']); ?></strong></td>
<td><?php echo htmlspecialchars($tpl['category'] ?? 'Any'); ?></td>
<td><?php echo htmlspecialchars($tpl['type'] ?? 'Any'); ?></td>
<td>P<?php echo $tpl['priority'] ?? '4'; ?></td>
<td>
<span style="color: <?php echo ($tpl['is_active'] ?? 1) ? 'var(--status-open)' : 'var(--status-closed)'; ?>;">
<?php echo ($tpl['is_active'] ?? 1) ? 'Active' : 'Inactive'; ?>
</span>
</td>
<td>
<button onclick="editTemplate(<?php echo $tpl['template_id']; ?>)" class="btn btn-small">Edit</button>
<button onclick="deleteTemplate(<?php echo $tpl['template_id']; ?>)" class="btn btn-small btn-danger">Delete</button>
</td>
</tr>
<?php endforeach; ?>
<?php endif; ?>
</tbody>
</table>
</div>
</div>
</div>
<!-- Create/Edit Modal -->
<div class="settings-modal" id="templateModal" style="display: none;">
<div class="settings-content" style="max-width: 600px;">
<div class="settings-header">
<h3 id="modalTitle">Create Template</h3>
<button class="close-settings" onclick="closeModal()">×</button>
</div>
<form id="templateForm" onsubmit="saveTemplate(event)">
<input type="hidden" id="template_id" name="template_id">
<div class="settings-body">
<div class="setting-row">
<label for="template_name">Template Name *</label>
<input type="text" id="template_name" name="template_name" required style="width: 100%;">
</div>
<div class="setting-row">
<label for="title_template">Title Template</label>
<input type="text" id="title_template" name="title_template" style="width: 100%;" placeholder="Pre-filled title text">
</div>
<div class="setting-row">
<label for="description_template">Description Template</label>
<textarea id="description_template" name="description_template" rows="6" style="width: 100%;" placeholder="Pre-filled description content"></textarea>
</div>
<div style="display: grid; grid-template-columns: repeat(3, 1fr); gap: 1rem;">
<div class="setting-row">
<label for="category">Category</label>
<select id="category" name="category">
<option value="">Any</option>
<option value="General">General</option>
<option value="Hardware">Hardware</option>
<option value="Software">Software</option>
<option value="Network">Network</option>
<option value="Security">Security</option>
</select>
</div>
<div class="setting-row">
<label for="type">Type</label>
<select id="type" name="type">
<option value="">Any</option>
<option value="Maintenance">Maintenance</option>
<option value="Install">Install</option>
<option value="Task">Task</option>
<option value="Upgrade">Upgrade</option>
<option value="Issue">Issue</option>
</select>
</div>
<div class="setting-row">
<label for="priority">Priority</label>
<select id="priority" name="priority">
<option value="1">P1</option>
<option value="2">P2</option>
<option value="3">P3</option>
<option value="4" selected>P4</option>
<option value="5">P5</option>
</select>
</div>
</div>
<div class="setting-row">
<label><input type="checkbox" id="is_active" name="is_active" checked> Active</label>
</div>
</div>
<div class="settings-footer">
<button type="submit" class="btn btn-primary">Save</button>
<button type="button" class="btn btn-secondary" onclick="closeModal()">Cancel</button>
</div>
</form>
</div>
</div>
<script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
<script>
const templates = <?php echo json_encode($templates ?? []); ?>;
function showCreateModal() {
document.getElementById('modalTitle').textContent = 'Create Template';
document.getElementById('templateForm').reset();
document.getElementById('template_id').value = '';
document.getElementById('is_active').checked = true;
document.getElementById('templateModal').style.display = 'flex';
}
function closeModal() {
document.getElementById('templateModal').style.display = 'none';
}
function saveTemplate(e) {
e.preventDefault();
const data = {
template_id: document.getElementById('template_id').value,
template_name: document.getElementById('template_name').value,
title_template: document.getElementById('title_template').value,
description_template: document.getElementById('description_template').value,
category: document.getElementById('category').value || null,
type: document.getElementById('type').value || null,
priority: parseInt(document.getElementById('priority').value) || 4,
is_active: document.getElementById('is_active').checked ? 1 : 0
};
const method = data.template_id ? 'PUT' : 'POST';
const url = '/api/manage_templates.php' + (data.template_id ? '?id=' + data.template_id : '');
fetch(url, {
method: method,
headers: {
'Content-Type': 'application/json',
'X-CSRF-Token': window.CSRF_TOKEN
},
body: JSON.stringify(data)
})
.then(r => r.json())
.then(result => {
if (result.success) {
window.location.reload();
} else {
toast.error(result.error || 'Failed to save');
}
});
}
function editTemplate(id) {
const tpl = templates.find(t => t.template_id == id);
if (!tpl) return;
document.getElementById('template_id').value = tpl.template_id;
document.getElementById('template_name').value = tpl.template_name;
document.getElementById('title_template').value = tpl.title_template || '';
document.getElementById('description_template').value = tpl.description_template || '';
document.getElementById('category').value = tpl.category || '';
document.getElementById('type').value = tpl.type || '';
document.getElementById('priority').value = tpl.priority || 4;
document.getElementById('is_active').checked = (tpl.is_active ?? 1) == 1;
document.getElementById('modalTitle').textContent = 'Edit Template';
document.getElementById('templateModal').style.display = 'flex';
}
function deleteTemplate(id) {
if (!confirm('Delete this template?')) return;
fetch('/api/manage_templates.php?id=' + id, {
method: 'DELETE',
headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
})
.then(r => r.json())
.then(data => {
if (data.success) window.location.reload();
});
}
</script>
</body>
</html>

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views/admin/UserActivityView.php Normal file
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<?php
// Admin view for user activity reports
// Receives $userStats, $dateRange from controller
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>User Activity - Admin</title>
<link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
</head>
<body>
<div class="user-header">
<div class="user-header-left">
<a href="/" class="back-link">← Dashboard</a>
<span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: User Activity</span>
</div>
<div class="user-header-right">
<?php if (isset($GLOBALS['currentUser'])): ?>
<span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
<span class="admin-badge">Admin</span>
<?php endif; ?>
</div>
</div>
<div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
<span class="bottom-left-corner">╚</span>
<span class="bottom-right-corner">╝</span>
<div class="ascii-section-header">User Activity Report</div>
<div class="ascii-content">
<div class="ascii-frame-inner">
<!-- Date Range Filter -->
<form method="GET" style="display: flex; gap: 1rem; margin-bottom: 1.5rem; align-items: flex-end;">
<div>
<label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Date From</label>
<input type="date" name="date_from" value="<?php echo htmlspecialchars($dateRange['from'] ?? ''); ?>" class="setting-select">
</div>
<div>
<label style="display: block; font-size: 0.8rem; color: var(--terminal-amber);">Date To</label>
<input type="date" name="date_to" value="<?php echo htmlspecialchars($dateRange['to'] ?? ''); ?>" class="setting-select">
</div>
<button type="submit" class="btn">Apply</button>
<a href="?" class="btn btn-secondary">Reset</a>
</form>
<!-- User Activity Table -->
<table style="width: 100%;">
<thead>
<tr>
<th>User</th>
<th style="text-align: center;">Tickets Created</th>
<th style="text-align: center;">Tickets Resolved</th>
<th style="text-align: center;">Comments Added</th>
<th style="text-align: center;">Tickets Assigned</th>
<th style="text-align: center;">Last Activity</th>
</tr>
</thead>
<tbody>
<?php if (empty($userStats)): ?>
<tr>
<td colspan="6" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
No user activity data available.
</td>
</tr>
<?php else: ?>
<?php foreach ($userStats as $user): ?>
<tr>
<td>
<strong><?php echo htmlspecialchars($user['display_name'] ?? $user['username']); ?></strong>
<?php if ($user['is_admin']): ?>
<span class="admin-badge" style="font-size: 0.7rem;">Admin</span>
<?php endif; ?>
</td>
<td style="text-align: center;">
<span style="color: var(--terminal-green); font-weight: bold;"><?php echo $user['tickets_created'] ?? 0; ?></span>
</td>
<td style="text-align: center;">
<span style="color: var(--status-open); font-weight: bold;"><?php echo $user['tickets_resolved'] ?? 0; ?></span>
</td>
<td style="text-align: center;">
<span style="color: var(--terminal-cyan); font-weight: bold;"><?php echo $user['comments_added'] ?? 0; ?></span>
</td>
<td style="text-align: center;">
<span style="color: var(--terminal-amber); font-weight: bold;"><?php echo $user['tickets_assigned'] ?? 0; ?></span>
</td>
<td style="text-align: center; font-size: 0.9rem;">
<?php echo $user['last_activity'] ? date('M d, Y H:i', strtotime($user['last_activity'])) : 'Never'; ?>
</td>
</tr>
<?php endforeach; ?>
<?php endif; ?>
</tbody>
</table>
<!-- Summary Stats -->
<?php if (!empty($userStats)): ?>
<div style="margin-top: 2rem; padding: 1rem; border: 1px solid var(--terminal-green);">
<h4 style="color: var(--terminal-amber); margin-bottom: 1rem;">Summary</h4>
<div style="display: grid; grid-template-columns: repeat(4, 1fr); gap: 1rem; text-align: center;">
<div>
<div style="font-size: 1.5rem; color: var(--terminal-green); font-weight: bold;">
<?php echo array_sum(array_column($userStats, 'tickets_created')); ?>
</div>
<div style="font-size: 0.8rem; color: var(--terminal-green-dim);">Total Created</div>
</div>
<div>
<div style="font-size: 1.5rem; color: var(--status-open); font-weight: bold;">
<?php echo array_sum(array_column($userStats, 'tickets_resolved')); ?>
</div>
<div style="font-size: 0.8rem; color: var(--terminal-green-dim);">Total Resolved</div>
</div>
<div>
<div style="font-size: 1.5rem; color: var(--terminal-cyan); font-weight: bold;">
<?php echo array_sum(array_column($userStats, 'comments_added')); ?>
</div>
<div style="font-size: 0.8rem; color: var(--terminal-green-dim);">Total Comments</div>
</div>
<div>
<div style="font-size: 1.5rem; color: var(--terminal-amber); font-weight: bold;">
<?php echo count($userStats); ?>
</div>
<div style="font-size: 0.8rem; color: var(--terminal-green-dim);">Active Users</div>
</div>
</div>
</div>
<?php endif; ?>
</div>
</div>
</div>
</body>
</html>

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views/admin/WorkflowDesignerView.php Normal file
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<?php
// Admin view for workflow/status transitions designer
// Receives $workflows from controller
?>
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Workflow Designer - Admin</title>
<link rel="icon" type="image/png" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/images/favicon.png">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/dashboard.css">
<link rel="stylesheet" href="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/css/ticket.css">
<script>
window.CSRF_TOKEN = '<?php
require_once __DIR__ . '/../../middleware/CsrfMiddleware.php';
echo CsrfMiddleware::getToken();
?>';
</script>
</head>
<body>
<div class="user-header">
<div class="user-header-left">
<a href="/" class="back-link">← Dashboard</a>
<span style="margin-left: 1rem; color: var(--terminal-amber);">Admin: Workflow Designer</span>
</div>
<div class="user-header-right">
<?php if (isset($GLOBALS['currentUser'])): ?>
<span class="user-name"><?php echo htmlspecialchars($GLOBALS['currentUser']['display_name'] ?? $GLOBALS['currentUser']['username']); ?></span>
<span class="admin-badge">Admin</span>
<?php endif; ?>
</div>
</div>
<div class="ascii-frame-outer" style="max-width: 1200px; margin: 2rem auto;">
<span class="bottom-left-corner">╚</span>
<span class="bottom-right-corner">╝</span>
<div class="ascii-section-header">Status Workflow Designer</div>
<div class="ascii-content">
<div class="ascii-frame-inner">
<div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 1rem;">
<h2 style="margin: 0;">Status Transitions</h2>
<button onclick="showCreateModal()" class="btn">+ New Transition</button>
</div>
<p style="color: var(--terminal-green-dim); margin-bottom: 1rem;">
Define which status transitions are allowed. This controls what options appear in the status dropdown.
</p>
<!-- Visual Workflow Diagram -->
<div style="margin-bottom: 2rem; padding: 1rem; border: 1px solid var(--terminal-green); background: var(--bg-secondary);">
<h4 style="color: var(--terminal-amber); margin-bottom: 1rem;">Workflow Diagram</h4>
<div style="display: flex; justify-content: center; gap: 2rem; flex-wrap: wrap;">
<?php
$statuses = ['Open', 'Pending', 'In Progress', 'Closed'];
foreach ($statuses as $status):
$statusClass = 'status-' . str_replace(' ', '-', strtolower($status));
?>
<div style="text-align: center;">
<div class="<?php echo $statusClass; ?>" style="padding: 0.5rem 1rem; display: inline-block;">
<?php echo $status; ?>
</div>
<div style="font-size: 0.8rem; color: var(--terminal-green-dim); margin-top: 0.5rem;">
<?php
$toCount = 0;
if (isset($workflows)) {
foreach ($workflows as $w) {
if ($w['from_status'] === $status) $toCount++;
}
}
echo "→ $toCount transitions";
?>
</div>
</div>
<?php endforeach; ?>
</div>
</div>
<!-- Transitions Table -->
<table style="width: 100%;">
<thead>
<tr>
<th>From Status</th>
<th>→</th>
<th>To Status</th>
<th>Requires Comment</th>
<th>Requires Admin</th>
<th>Active</th>
<th>Actions</th>
</tr>
</thead>
<tbody>
<?php if (empty($workflows)): ?>
<tr>
<td colspan="7" style="text-align: center; padding: 2rem; color: var(--terminal-green-dim);">
No transitions defined. Add transitions to enable status changes.
</td>
</tr>
<?php else: ?>
<?php foreach ($workflows as $wf): ?>
<tr>
<td>
<span class="status-<?php echo str_replace(' ', '-', strtolower($wf['from_status'])); ?>">
<?php echo htmlspecialchars($wf['from_status']); ?>
</span>
</td>
<td style="text-align: center; color: var(--terminal-amber);">→</td>
<td>
<span class="status-<?php echo str_replace(' ', '-', strtolower($wf['to_status'])); ?>">
<?php echo htmlspecialchars($wf['to_status']); ?>
</span>
</td>
<td style="text-align: center;"><?php echo $wf['requires_comment'] ? '✓' : '−'; ?></td>
<td style="text-align: center;"><?php echo $wf['requires_admin'] ? '✓' : '−'; ?></td>
<td style="text-align: center;">
<span style="color: <?php echo $wf['is_active'] ? 'var(--status-open)' : 'var(--status-closed)'; ?>;">
<?php echo $wf['is_active'] ? '✓' : '✗'; ?>
</span>
</td>
<td>
<button onclick="editTransition(<?php echo $wf['transition_id']; ?>)" class="btn btn-small">Edit</button>
<button onclick="deleteTransition(<?php echo $wf['transition_id']; ?>)" class="btn btn-small btn-danger">Delete</button>
</td>
</tr>
<?php endforeach; ?>
<?php endif; ?>
</tbody>
</table>
</div>
</div>
</div>
<!-- Create/Edit Modal -->
<div class="settings-modal" id="workflowModal" style="display: none;">
<div class="settings-content" style="max-width: 450px;">
<div class="settings-header">
<h3 id="modalTitle">Create Transition</h3>
<button class="close-settings" onclick="closeModal()">×</button>
</div>
<form id="workflowForm" onsubmit="saveTransition(event)">
<input type="hidden" id="transition_id" name="transition_id">
<div class="settings-body">
<div class="setting-row">
<label for="from_status">From Status *</label>
<select id="from_status" name="from_status" required>
<option value="Open">Open</option>
<option value="Pending">Pending</option>
<option value="In Progress">In Progress</option>
<option value="Closed">Closed</option>
</select>
</div>
<div class="setting-row">
<label for="to_status">To Status *</label>
<select id="to_status" name="to_status" required>
<option value="Open">Open</option>
<option value="Pending">Pending</option>
<option value="In Progress">In Progress</option>
<option value="Closed">Closed</option>
</select>
</div>
<div class="setting-row">
<label><input type="checkbox" id="requires_comment" name="requires_comment"> Requires comment</label>
</div>
<div class="setting-row">
<label><input type="checkbox" id="requires_admin" name="requires_admin"> Requires admin privileges</label>
</div>
<div class="setting-row">
<label><input type="checkbox" id="is_active" name="is_active" checked> Active</label>
</div>
</div>
<div class="settings-footer">
<button type="submit" class="btn btn-primary">Save</button>
<button type="button" class="btn btn-secondary" onclick="closeModal()">Cancel</button>
</div>
</form>
</div>
</div>
<script src="<?php echo $GLOBALS['config']['ASSETS_URL']; ?>/js/toast.js"></script>
<script>
const workflows = <?php echo json_encode($workflows ?? []); ?>;
function showCreateModal() {
document.getElementById('modalTitle').textContent = 'Create Transition';
document.getElementById('workflowForm').reset();
document.getElementById('transition_id').value = '';
document.getElementById('is_active').checked = true;
document.getElementById('workflowModal').style.display = 'flex';
}
function closeModal() {
document.getElementById('workflowModal').style.display = 'none';
}
function saveTransition(e) {
e.preventDefault();
const data = {
transition_id: document.getElementById('transition_id').value,
from_status: document.getElementById('from_status').value,
to_status: document.getElementById('to_status').value,
requires_comment: document.getElementById('requires_comment').checked ? 1 : 0,
requires_admin: document.getElementById('requires_admin').checked ? 1 : 0,
is_active: document.getElementById('is_active').checked ? 1 : 0
};
const method = data.transition_id ? 'PUT' : 'POST';
const url = '/api/manage_workflows.php' + (data.transition_id ? '?id=' + data.transition_id : '');
fetch(url, {
method: method,
headers: {
'Content-Type': 'application/json',
'X-CSRF-Token': window.CSRF_TOKEN
},
body: JSON.stringify(data)
})
.then(r => r.json())
.then(result => {
if (result.success) {
window.location.reload();
} else {
toast.error(result.error || 'Failed to save');
}
});
}
function editTransition(id) {
const wf = workflows.find(w => w.transition_id == id);
if (!wf) return;
document.getElementById('transition_id').value = wf.transition_id;
document.getElementById('from_status').value = wf.from_status;
document.getElementById('to_status').value = wf.to_status;
document.getElementById('requires_comment').checked = wf.requires_comment == 1;
document.getElementById('requires_admin').checked = wf.requires_admin == 1;
document.getElementById('is_active').checked = wf.is_active == 1;
document.getElementById('modalTitle').textContent = 'Edit Transition';
document.getElementById('workflowModal').style.display = 'flex';
}
function deleteTransition(id) {
if (!confirm('Delete this status transition?')) return;
fetch('/api/manage_workflows.php?id=' + id, {
method: 'DELETE',
headers: { 'X-CSRF-Token': window.CSRF_TOKEN }
})
.then(r => r.json())
.then(data => {
if (data.success) window.location.reload();
});
}
</script>
</body>
</html>