Audit fixes: security, dead code removal, API consolidation, JS dedup

Security:
- Fix IDOR in delete/update comment (add ticket visibility check)
- XSS defense-in-depth in DashboardView active filters
- Replace innerHTML with DOM construction in toast.js
- Remove redundant real_escape_string in check_duplicates
- Add rate limiting to get_template, download_attachment, audit_log,
  saved_filters, user_preferences endpoints

Bug fixes:
- Session timeout now reads from config instead of hardcoded 18000
- TicketController uses $GLOBALS['config'] instead of duplicate .env parsing
- Add DISCORD_WEBHOOK_URL to centralized config
- Cleanup script uses hashmap for O(1) ticket ID lookups

Dead code removal (~100 lines):
- Remove dead getTicketComments() from TicketModel (wrong bind_param type)
- Remove dead getCategories()/getTypes() from DashboardController
- Remove ~80 lines dead Discord webhook code from update_ticket API

Consolidation:
- Create api/bootstrap.php for shared API setup (auth, CSRF, rate limit)
- Convert 6 API endpoints to use bootstrap
- Extract escapeHtml/getTicketIdFromUrl into shared utils.js
- Batch save for user preferences (1 request instead of 7)

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

api/delete_comment.php

@@ -18,6 +18,7 @@ try {
     require_once dirname(__DIR__) . '/config/config.php';
     require_once dirname(__DIR__) . '/helpers/Database.php';
     require_once dirname(__DIR__) . '/models/CommentModel.php';
+    require_once dirname(__DIR__) . '/models/TicketModel.php';
     require_once dirname(__DIR__) . '/models/AuditLogModel.php';
 
     // Check authentication via session
@@ -61,9 +62,22 @@ try {
     $commentModel = new CommentModel($conn);
     $auditLog = new AuditLogModel($conn);
 
-    // Get comment before deletion for audit log
+    // Get comment before deletion for audit log and access check
     $comment = $commentModel->getCommentById($commentId);
 
+    // Verify user can access the parent ticket
+    if ($comment) {
+        $ticketModel = new TicketModel($conn);
+        $ticket = $ticketModel->getTicketById($comment['ticket_id']);
+        if (!$ticket || !$ticketModel->canUserAccessTicket($ticket, $currentUser)) {
+            ob_end_clean();
+            http_response_code(403);
+            header('Content-Type: application/json');
+            echo json_encode(['success' => false, 'error' => 'Access denied']);
+            exit;
+        }
+    }
+
     // Delete comment
     $result = $commentModel->deleteComment($commentId, $userId, $isAdmin);