Username not live updating & css overlap bug

models/TicketModel.php

@@ -7,16 +7,24 @@ class TicketModel {
     }
     
     public function getTicketById($id) {
-        $sql = "SELECT * FROM tickets WHERE ticket_id = ?";
+        $sql = "SELECT t.*,
+                u_created.username as creator_username,
+                u_created.display_name as creator_display_name,
+                u_updated.username as updater_username,
+                u_updated.display_name as updater_display_name
+                FROM tickets t
+                LEFT JOIN users u_created ON t.created_by = u_created.user_id
+                LEFT JOIN users u_updated ON t.updated_by = u_updated.user_id
+                WHERE t.ticket_id = ?";
         $stmt = $this->conn->prepare($sql);
         $stmt->bind_param("i", $id);
         $stmt->execute();
         $result = $stmt->get_result();
-        
+
         if ($result->num_rows === 0) {
             return null;
         }
-        
+
         return $result->fetch_assoc();
     }