Feature 5: Implement Bulk Actions (Admin Only)
Add comprehensive bulk operations system for admins: - Created BulkOperationsModel.php with operation tracking and processing - Added bulk_operation.php API endpoint for bulk operations - Created get_users.php API endpoint for user dropdown in bulk assign - Updated DashboardView.php with checkboxes and bulk actions toolbar - Added JavaScript functions for: - Select all/clear selection - Bulk close tickets - Bulk assign tickets - Bulk change priority - Added comprehensive CSS for bulk actions toolbar and modals - All bulk operations are admin-only (enforced server-side) - Operations tracked in bulk_operations table with audit logging - Supports bulk_close, bulk_assign, and bulk_priority operations Admins can now select multiple tickets and perform batch operations, significantly improving workflow efficiency. 🤖 Generated with [Claude Code](https://claude.com/claude-code) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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models/BulkOperationsModel.php
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198
models/BulkOperationsModel.php
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<?php
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/**
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* BulkOperationsModel - Handles bulk ticket operations (Admin only)
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*/
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class BulkOperationsModel {
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private $conn;
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public function __construct($conn) {
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$this->conn = $conn;
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}
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/**
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* Create a new bulk operation record
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*
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* @param string $type Operation type (bulk_close, bulk_assign, bulk_priority)
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* @param array $ticketIds Array of ticket IDs
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* @param int $userId User performing the operation
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* @param array|null $parameters Operation parameters
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* @return int|false Operation ID or false on failure
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*/
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public function createBulkOperation($type, $ticketIds, $userId, $parameters = null) {
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$ticketIdsStr = implode(',', $ticketIds);
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$totalTickets = count($ticketIds);
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$parametersJson = $parameters ? json_encode($parameters) : null;
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$sql = "INSERT INTO bulk_operations (operation_type, ticket_ids, performed_by, parameters, total_tickets)
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VALUES (?, ?, ?, ?, ?)";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("ssisi", $type, $ticketIdsStr, $userId, $parametersJson, $totalTickets);
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if ($stmt->execute()) {
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$operationId = $this->conn->insert_id;
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$stmt->close();
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return $operationId;
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}
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$stmt->close();
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return false;
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}
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/**
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* Process a bulk operation
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*
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* @param int $operationId Operation ID
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* @return array Result with processed and failed counts
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*/
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public function processBulkOperation($operationId) {
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// Get operation details
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$sql = "SELECT * FROM bulk_operations WHERE operation_id = ?";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("i", $operationId);
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$stmt->execute();
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$result = $stmt->get_result();
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$operation = $result->fetch_assoc();
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$stmt->close();
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if (!$operation) {
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return ['processed' => 0, 'failed' => 0, 'error' => 'Operation not found'];
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}
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$ticketIds = explode(',', $operation['ticket_ids']);
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$parameters = $operation['parameters'] ? json_decode($operation['parameters'], true) : [];
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$processed = 0;
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$failed = 0;
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// Load required models
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require_once dirname(__DIR__) . '/models/TicketModel.php';
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require_once dirname(__DIR__) . '/models/AuditLogModel.php';
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$ticketModel = new TicketModel($this->conn);
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$auditLogModel = new AuditLogModel($this->conn);
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foreach ($ticketIds as $ticketId) {
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$ticketId = trim($ticketId);
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$success = false;
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try {
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switch ($operation['operation_type']) {
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case 'bulk_close':
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// Get current ticket to preserve other fields
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$currentTicket = $ticketModel->getTicketById($ticketId);
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if ($currentTicket) {
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$success = $ticketModel->updateTicket([
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'ticket_id' => $ticketId,
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'title' => $currentTicket['title'],
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'description' => $currentTicket['description'],
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'category' => $currentTicket['category'],
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'type' => $currentTicket['type'],
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'status' => 'Closed',
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'priority' => $currentTicket['priority']
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], $operation['performed_by']);
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if ($success) {
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$auditLogModel->log($operation['performed_by'], 'update', 'ticket', $ticketId,
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['status' => 'Closed', 'bulk_operation_id' => $operationId]);
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}
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}
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break;
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case 'bulk_assign':
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if (isset($parameters['assigned_to'])) {
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$success = $ticketModel->assignTicket($ticketId, $parameters['assigned_to'], $operation['performed_by']);
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if ($success) {
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$auditLogModel->log($operation['performed_by'], 'assign', 'ticket', $ticketId,
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['assigned_to' => $parameters['assigned_to'], 'bulk_operation_id' => $operationId]);
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}
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}
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break;
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case 'bulk_priority':
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if (isset($parameters['priority'])) {
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$currentTicket = $ticketModel->getTicketById($ticketId);
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if ($currentTicket) {
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$success = $ticketModel->updateTicket([
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'ticket_id' => $ticketId,
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'title' => $currentTicket['title'],
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'description' => $currentTicket['description'],
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'category' => $currentTicket['category'],
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'type' => $currentTicket['type'],
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'status' => $currentTicket['status'],
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'priority' => $parameters['priority']
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], $operation['performed_by']);
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if ($success) {
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$auditLogModel->log($operation['performed_by'], 'update', 'ticket', $ticketId,
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['priority' => $parameters['priority'], 'bulk_operation_id' => $operationId]);
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}
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}
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}
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break;
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}
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if ($success) {
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$processed++;
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} else {
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$failed++;
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}
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} catch (Exception $e) {
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$failed++;
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error_log("Bulk operation error for ticket $ticketId: " . $e->getMessage());
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}
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}
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// Update operation status
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$sql = "UPDATE bulk_operations SET status = 'completed', processed_tickets = ?, failed_tickets = ?,
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completed_at = NOW() WHERE operation_id = ?";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("iii", $processed, $failed, $operationId);
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$stmt->execute();
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$stmt->close();
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return ['processed' => $processed, 'failed' => $failed];
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}
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/**
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* Get bulk operation by ID
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*
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* @param int $operationId Operation ID
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* @return array|null Operation record or null
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*/
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public function getOperationById($operationId) {
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$sql = "SELECT * FROM bulk_operations WHERE operation_id = ?";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("i", $operationId);
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$stmt->execute();
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$result = $stmt->get_result();
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$operation = $result->fetch_assoc();
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$stmt->close();
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return $operation;
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}
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/**
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* Get bulk operations performed by a user
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*
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* @param int $userId User ID
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* @param int $limit Result limit
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* @return array Array of operations
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*/
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public function getOperationsByUser($userId, $limit = 50) {
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$sql = "SELECT * FROM bulk_operations WHERE performed_by = ?
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ORDER BY created_at DESC LIMIT ?";
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$stmt = $this->conn->prepare($sql);
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$stmt->bind_param("ii", $userId, $limit);
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$stmt->execute();
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$result = $stmt->get_result();
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$operations = [];
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while ($row = $result->fetch_assoc()) {
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if ($row['parameters']) {
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$row['parameters'] = json_decode($row['parameters'], true);
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}
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$operations[] = $row;
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}
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$stmt->close();
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return $operations;
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}
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}
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