Add Ticket Assignment feature (Feature 2)

- Add assigned_to column support in TicketModel with assignTicket() and unassignTicket() methods
- Create assign_ticket.php API endpoint for assignment operations
- Update TicketController to load user list from UserModel
- Add assignment dropdown UI in TicketView
- Add JavaScript handler for assignment changes
- Integrate with audit log for assignment tracking

Users can now assign tickets to team members via dropdown selector.

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
2026-01-01 18:36:34 -05:00
parent f9629f60b6
commit 99e60795c9
5 changed files with 135 additions and 4 deletions

View File

@@ -11,10 +11,13 @@ class TicketModel {
u_created.username as creator_username,
u_created.display_name as creator_display_name,
u_updated.username as updater_username,
u_updated.display_name as updater_display_name
u_updated.display_name as updater_display_name,
u_assigned.username as assigned_username,
u_assigned.display_name as assigned_display_name
FROM tickets t
LEFT JOIN users u_created ON t.created_by = u_created.user_id
LEFT JOIN users u_updated ON t.updated_by = u_updated.user_id
LEFT JOIN users u_assigned ON t.assigned_to = u_assigned.user_id
WHERE t.ticket_id = ?";
$stmt = $this->conn->prepare($sql);
$stmt->bind_param("i", $id);
@@ -283,4 +286,37 @@ class TicketModel {
];
}
}
/**
* Assign ticket to a user
*
* @param int $ticketId Ticket ID
* @param int $userId User ID to assign to
* @param int $assignedBy User ID performing the assignment
* @return bool Success status
*/
public function assignTicket($ticketId, $userId, $assignedBy) {
$sql = "UPDATE tickets SET assigned_to = ?, updated_by = ?, updated_at = NOW() WHERE ticket_id = ?";
$stmt = $this->conn->prepare($sql);
$stmt->bind_param("iii", $userId, $assignedBy, $ticketId);
$result = $stmt->execute();
$stmt->close();
return $result;
}
/**
* Unassign ticket (set assigned_to to NULL)
*
* @param int $ticketId Ticket ID
* @param int $updatedBy User ID performing the unassignment
* @return bool Success status
*/
public function unassignTicket($ticketId, $updatedBy) {
$sql = "UPDATE tickets SET assigned_to = NULL, updated_by = ?, updated_at = NOW() WHERE ticket_id = ?";
$stmt = $this->conn->prepare($sql);
$stmt->bind_param("ii", $updatedBy, $ticketId);
$result = $stmt->execute();
$stmt->close();
return $result;
}
}