LotusGuild/tinker_tickets
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better filtering and searching

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This commit is contained in:
Jared Vititoe
2026-01-09 11:20:27 -05:00
parent f9d9c775fb
commit 962724d811
10 changed files with 1388 additions and 9 deletions
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67
models/TicketModel.php
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@@ -46,15 +46,15 @@ class TicketModel {
return $comments;
}
public function getAllTickets($page = 1, $limit = 15, $status = 'Open', $sortColumn = 'ticket_id', $sortDirection = 'desc', $category = null, $type = null, $search = null) {
public function getAllTickets($page = 1, $limit = 15, $status = 'Open', $sortColumn = 'ticket_id', $sortDirection = 'desc', $category = null, $type = null, $search = null, $filters = []) {
// Calculate offset
$offset = ($page - 1) * $limit;
// Build WHERE clause
$whereConditions = [];
$params = [];
$paramTypes = '';
// Status filtering
if ($status) {
$statuses = explode(',', $status);
@@ -63,7 +63,7 @@ class TicketModel {
$params = array_merge($params, $statuses);
$paramTypes .= str_repeat('s', count($statuses));
}
// Category filtering
if ($category) {
$categories = explode(',', $category);
@@ -72,7 +72,7 @@ class TicketModel {
$params = array_merge($params, $categories);
$paramTypes .= str_repeat('s', count($categories));
}
// Type filtering
if ($type) {
$types = explode(',', $type);
@@ -81,7 +81,7 @@ class TicketModel {
$params = array_merge($params, $types);
$paramTypes .= str_repeat('s', count($types));
}
// Search Functionality
if ($search && !empty($search)) {
$whereConditions[] = "(title LIKE ? OR description LIKE ? OR ticket_id LIKE ? OR category LIKE ? OR type LIKE ?)";
@@ -89,6 +89,61 @@ class TicketModel {
$params = array_merge($params, [$searchTerm, $searchTerm, $searchTerm, $searchTerm, $searchTerm]);
$paramTypes .= 'sssss';
}
// Advanced search filters
// Date range - created_at
if (!empty($filters['created_from'])) {
$whereConditions[] = "DATE(t.created_at) >= ?";
$params[] = $filters['created_from'];
$paramTypes .= 's';
}
if (!empty($filters['created_to'])) {
$whereConditions[] = "DATE(t.created_at) <= ?";
$params[] = $filters['created_to'];
$paramTypes .= 's';
}
// Date range - updated_at
if (!empty($filters['updated_from'])) {
$whereConditions[] = "DATE(t.updated_at) >= ?";
$params[] = $filters['updated_from'];
$paramTypes .= 's';
}
if (!empty($filters['updated_to'])) {
$whereConditions[] = "DATE(t.updated_at) <= ?";
$params[] = $filters['updated_to'];
$paramTypes .= 's';
}
// Priority range
if (!empty($filters['priority_min'])) {
$whereConditions[] = "t.priority >= ?";
$params[] = (int)$filters['priority_min'];
$paramTypes .= 'i';
}
if (!empty($filters['priority_max'])) {
$whereConditions[] = "t.priority <= ?";
$params[] = (int)$filters['priority_max'];
$paramTypes .= 'i';
}
// Created by user
if (!empty($filters['created_by'])) {
$whereConditions[] = "t.created_by = ?";
$params[] = (int)$filters['created_by'];
$paramTypes .= 'i';
}
// Assigned to user (including unassigned option)
if (!empty($filters['assigned_to'])) {
if ($filters['assigned_to'] === 'unassigned') {
$whereConditions[] = "t.assigned_to IS NULL";
} else {
$whereConditions[] = "t.assigned_to = ?";
$params[] = (int)$filters['assigned_to'];
$paramTypes .= 'i';
}
}
$whereClause = '';
if (!empty($whereConditions)) {