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Add Ceph cluster-wide ticket deduplication support

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Update generateTicketHash() to exclude hostname from hash for
cluster-wide Ceph issues, enabling proper deduplication across
all nodes in the cluster.

Cluster-wide issues detected by:
- [cluster-wide] tag in title
- HEALTH_ERR or HEALTH_WARN in title
- "cluster usage" in title

This prevents all nodes from creating duplicate tickets for the
same cluster-wide issue (e.g., Ceph HEALTH_WARN).

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
This commit is contained in:
Jared Vititoe
2026-01-17 15:53:45 -05:00
parent 496e8d6c21
commit 8c7211d311
1 changed files with 19 additions and 2 deletions
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21
create_ticket_api.php
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@@ -94,6 +94,8 @@ function generateTicketHash($data) {
// Detect issue category (not specific attribute values)
$issueCategory = '';
$isClusterWide = false; // Flag for cluster-wide issues (exclude hostname from hash)
if (stripos($data['title'], 'SMART issues') !== false) {
$issueCategory = 'smart';
} elseif (stripos($data['title'], 'LXC') !== false || stripos($data['title'], 'storage usage') !== false) {
@@ -104,18 +106,33 @@ function generateTicketHash($data) {
$issueCategory = 'cpu';
} elseif (stripos($data['title'], 'network') !== false) {
$issueCategory = 'network';
} elseif (stripos($data['title'], 'Ceph') !== false || stripos($data['title'], '[ceph]') !== false) {
$issueCategory = 'ceph';
// Ceph cluster-wide issues should deduplicate across all nodes
// Check if this is a cluster-wide issue (not node-specific like OSD down on this node)
if (stripos($data['title'], '[cluster-wide]') !== false ||
stripos($data['title'], 'HEALTH_ERR') !== false ||
stripos($data['title'], 'HEALTH_WARN') !== false ||
stripos($data['title'], 'cluster usage') !== false) {
$isClusterWide = true;
}
}
// Build stable components with only static data
$stableComponents = [
'hostname' => $hostname,
'issue_category' => $issueCategory, // Generic category, not specific errors
'environment_tags' => array_filter(
explode('][', $data['title']),
fn($tag) => in_array($tag, ['production', 'development', 'staging', 'single-node'])
fn($tag) => in_array($tag, ['production', 'development', 'staging', 'single-node', 'cluster-wide'])
)
];
// Only include hostname for non-cluster-wide issues
// This allows cluster-wide issues to deduplicate across all nodes
if (!$isClusterWide) {
$stableComponents['hostname'] = $hostname;
}
// Only include device info for drive-specific tickets
if ($isDriveTicket) {
$stableComponents['device'] = $deviceMatches[0];