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Unify Discord webhook notifications between API and manual ticket creation

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- Standardized embed format across both ticket creation paths
- Added consistent priority colors (P1-P5) with distinct hex values
- Added priority labels (e.g., "P1 - Critical" instead of just "1")
- Added Source field showing hostname extracted from ticket title
- Added Status field to both webhook formats
- Added footer distinguishing "Automated Alert" vs "Manual Entry"
- Added timestamp to API endpoint webhooks
- Added error logging for failed webhook calls
- Added timeout (10s) to API endpoint curl calls
- Added null check for webhook URL in API endpoint

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
This commit is contained in:
Jared Vititoe
2026-01-26 11:11:40 -05:00
parent ee796dce91
commit 8b89114607
2 changed files with 111 additions and 60 deletions
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93
create_ticket_api.php
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@@ -223,40 +223,67 @@ if ($stmt->execute()) {
$stmt->close();
$conn->close();
// Discord webhook
$discord_webhook_url = $envVars['DISCORD_WEBHOOK_URL'];
// Discord webhook notification
if (isset($envVars['DISCORD_WEBHOOK_URL']) && !empty($envVars['DISCORD_WEBHOOK_URL'])) {
$discord_webhook_url = $envVars['DISCORD_WEBHOOK_URL'];
// Map priorities to Discord colors (decimal format)
$priorityColors = [
"1" => 16736589, // --priority-1: #ff4d4d
"2" => 16753958, // --priority-2: #ffa726
"3" => 4363509, // --priority-3: #42a5f5
"4" => 6736490 // --priority-4: #66bb6a
];
// Map priorities to Discord colors (decimal format)
$priorityColors = [
"1" => 0xDC3545, // P1 Critical - Red
"2" => 0xFD7E14, // P2 High - Orange
"3" => 0x0DCAF0, // P3 Medium - Cyan
"4" => 0x198754, // P4 Low - Green
"5" => 0x6C757D // P5 Info - Gray
];
$protocol = (!empty($_SERVER['HTTPS']) && $_SERVER['HTTPS'] !== 'off') ? 'https' : 'http';
$host = $_SERVER['HTTP_HOST'] ?? 't.lotusguild.org';
$ticketUrl = "{$protocol}://{$host}/ticket/{$ticket_id}";
// Priority labels for display
$priorityLabels = [
"1" => "P1 - Critical",
"2" => "P2 - High",
"3" => "P3 - Medium",
"4" => "P4 - Low",
"5" => "P5 - Info"
];
$discord_data = [
"content" => "",
"embeds" => [[
"title" => "New Ticket Created: #" . $ticket_id,
"description" => $title,
"url" => $ticketUrl,
"color" => $priorityColors[$priority],
"fields" => [
["name" => "Priority", "value" => $priority, "inline" => true],
["name" => "Category", "value" => $category, "inline" => true],
["name" => "Type", "value" => $type, "inline" => true]
]
]]
];
$protocol = (!empty($_SERVER['HTTPS']) && $_SERVER['HTTPS'] !== 'off') ? 'https' : 'http';
$host = $_SERVER['HTTP_HOST'] ?? 't.lotusguild.org';
$ticketUrl = "{$protocol}://{$host}/ticket/{$ticket_id}";
$ch = curl_init($discord_webhook_url);
curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json']);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($discord_data));
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_exec($ch);
curl_close($ch);
// Extract hostname from title for cleaner display
preg_match('/^\[([^\]]+)\]/', $title, $hostnameMatch);
$sourceHost = $hostnameMatch[1] ?? 'Unknown';
$discord_data = [
"embeds" => [[
"title" => "New Ticket Created",
"description" => "**#{$ticket_id}** - {$title}",
"url" => $ticketUrl,
"color" => $priorityColors[$priority] ?? 0x6C757D,
"fields" => [
["name" => "Priority", "value" => $priorityLabels[$priority] ?? "P{$priority}", "inline" => true],
["name" => "Category", "value" => $category, "inline" => true],
["name" => "Type", "value" => $type, "inline" => true],
["name" => "Status", "value" => $status, "inline" => true],
["name" => "Source", "value" => $sourceHost, "inline" => true]
],
"footer" => [
"text" => "Tinker Tickets | Automated Alert"
],
"timestamp" => date('c')
]]
];
$ch = curl_init($discord_webhook_url);
curl_setopt($ch, CURLOPT_HTTPHEADER, ['Content-Type: application/json']);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, json_encode($discord_data));
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_TIMEOUT, 10);
$webhookResult = curl_exec($ch);
$httpCode = curl_getinfo($ch, CURLINFO_HTTP_CODE);
curl_close($ch);
if ($httpCode !== 204 && $httpCode !== 200) {
error_log("Discord webhook failed for ticket #{$ticket_id}. HTTP Code: {$httpCode}");
}
}