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Suppress title-only update comments to stop hourly comment spam
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Comments on worsening condition now only fire on priority escalation.
Title and description updates are silent — title changes (e.g. rising
Power_On_Hours counters) were generating a comment on every hourly run.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
Jared Vititoe
2026-04-16 08:16:41 -04:00
parent fb3b607bd1
commit 7fb60a365e
1 changed files with 4 additions and 14 deletions
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create_ticket_api.php
+4 -14
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@@ -271,20 +271,10 @@ if ($existing) {
$updStmt->execute(); $updStmt->execute();
$updStmt->close(); $updStmt->close();
// Only add a comment when something meaningful changed (not just a description refresh) // Only post a comment on priority escalation — title and description updates
$meaningfulChanges = array_diff_key($changes, ['description_refreshed' => true]); // are silent (title changes like rising counters would spam a comment every run)
if (!empty($meaningfulChanges)) { if (isset($changes['priority'])) {
$changeLines = []; $commentText = "**hwmonDaemon escalated this ticket from P{$changes['priority']['from']} to P{$changes['priority']['to']}.**\n\n```\n" . $description . "\n```";
if (isset($changes['title'])) {
$changeLines[] = "- **Title updated** to reflect current issue";
}
if (isset($changes['priority'])) {
$changeLines[] = "- **Priority escalated** from P{$changes['priority']['from']} to P{$changes['priority']['to']}";
}
// Wrap description in a fenced code block so ASCII art / box-drawing
// characters render correctly instead of collapsing into a paragraph blob
$commentText = "**hwmonDaemon reported a worsened condition — ticket updated automatically.**\n\n" .
implode("\n", $changeLines) . "\n\nLatest report:\n\n```\n" . $description . "\n```";
$commentStmt = $conn->prepare( $commentStmt = $conn->prepare(
"INSERT INTO ticket_comments (ticket_id, user_id, user_name, comment_text, markdown_enabled) VALUES (?, ?, 'hwmonDaemon', ?, 1)" "INSERT INTO ticket_comments (ticket_id, user_id, user_name, comment_text, markdown_enabled) VALUES (?, ?, 'hwmonDaemon', ?, 1)"
); );