feat: SLA live timer, notification bell, lt-toggle MD, right drawer, kanban drag-drop
- TicketView: SLA banner now shows live HH:MM:SS elapsed + countdown via JS setInterval (previously showed static hours from PHP) - TicketView: Markdown toggles in comment form replaced with lt-toggle switches - layout_header: In-app notification bell (🔔) with dropdown panel for all users - layout_footer: Notification JS — polls /api/notifications.php every 60s, badge count, mark-all-read, panel open/close with Escape/outside-click - api/notifications.php (new): Returns assign/comment/status-change events from audit_log for current user's tickets and watched tickets; mark-read via user_preferences - DashboardView: Ticket preview right drawer — Ctrl+click title or ⊙ peek button opens lt-drawer-right with ticket summary extracted from table row DOM - DashboardView: lt.sortable wired on all 4 kanban columns (group='kanban') Cross-column drag = status change via POST /api/update_ticket.php with optimistic UI Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
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<?php
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/**
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* Notifications API
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*
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* GET → returns recent notifications for the current user (last 7 days, max 30)
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* POST { action: 'mark_read', log_id?: N } → updates last_seen timestamp in user_preferences
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*
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* Notifications are derived from audit_log:
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* - Tickets assigned to me (action_type='assign', details.assigned_to = userId)
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* - Comments on my tickets (action_type='comment', ticket assigned_to/created_by = userId)
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* - Status changes on watched (via ticket_watchers)
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* - @mentions in comments (action_type='comment', details.mentions[] contains username)
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*/
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require_once __DIR__ . '/bootstrap.php';
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require_once dirname(__DIR__) . '/models/UserPreferencesModel.php';
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$prefsModel = new UserPreferencesModel($conn);
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// ── POST: mark all read (update last_seen timestamp) ──────────────
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if ($_SERVER['REQUEST_METHOD'] === 'POST') {
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$data = json_decode(file_get_contents('php://input'), true) ?? [];
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if (($data['action'] ?? '') === 'mark_read') {
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$prefsModel->setPreference($userId, 'notif_last_seen', date('Y-m-d H:i:s'));
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apiRespond(['success' => true]);
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} else {
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http_response_code(400);
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apiRespond(['success' => false, 'error' => 'Unknown action']);
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}
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exit;
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}
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// ── GET: fetch notifications ──────────────────────────────────────
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if ($_SERVER['REQUEST_METHOD'] !== 'GET') {
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http_response_code(405);
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apiRespond(['success' => false, 'error' => 'Method not allowed']);
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exit;
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}
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// Get last_seen timestamp (when user last marked all read)
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$prefs = $prefsModel->getUserPreferences($userId);
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$lastSeen = $prefs['notif_last_seen'] ?? null;
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// Username for @mention detection
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$myUsername = $currentUser['username'] ?? '';
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// Query 1: Tickets assigned to me (events from other users)
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$assignSql = "SELECT
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al.log_id, al.action_type, al.entity_type, al.entity_id, al.details, al.created_at,
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COALESCE(u.display_name, u.username, 'System') AS actor_name
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FROM audit_log al
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LEFT JOIN users u ON al.user_id = u.user_id
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WHERE al.action_type = 'assign'
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AND al.entity_type = 'ticket'
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AND al.user_id != ?
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AND al.created_at >= DATE_SUB(NOW(), INTERVAL 7 DAY)
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AND al.details LIKE ?
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ORDER BY al.created_at DESC
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LIMIT 15";
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$assignLike = '%"assigned_to":' . $userId . '%';
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$stmt = $conn->prepare($assignSql);
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$stmt->bind_param('is', $userId, $assignLike);
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$stmt->execute();
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$assignRows = $stmt->get_result()->fetch_all(MYSQLI_ASSOC);
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$stmt->close();
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// Query 2: Comments on tickets I own or watch (events from other users)
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$commentSql = "SELECT DISTINCT
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al.log_id, al.action_type, al.entity_type, al.entity_id, al.details, al.created_at,
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COALESCE(u.display_name, u.username, 'System') AS actor_name
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FROM audit_log al
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LEFT JOIN users u ON al.user_id = u.user_id
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INNER JOIN tickets t ON t.ticket_id = CAST(al.entity_id AS UNSIGNED)
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LEFT JOIN ticket_watchers tw ON tw.ticket_id = t.ticket_id AND tw.user_id = ?
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WHERE al.action_type = 'comment'
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AND al.entity_type = 'ticket'
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AND al.user_id != ?
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AND al.created_at >= DATE_SUB(NOW(), INTERVAL 7 DAY)
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AND (t.assigned_to = ? OR t.created_by = ? OR tw.user_id IS NOT NULL)
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ORDER BY al.created_at DESC
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LIMIT 15";
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$stmt = $conn->prepare($commentSql);
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$stmt->bind_param('iiii', $userId, $userId, $userId, $userId);
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$stmt->execute();
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$commentRows = $stmt->get_result()->fetch_all(MYSQLI_ASSOC);
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$stmt->close();
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// Query 3: Status changes on watched tickets (from other users)
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$statusSql = "SELECT DISTINCT
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al.log_id, al.action_type, al.entity_type, al.entity_id, al.details, al.created_at,
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COALESCE(u.display_name, u.username, 'System') AS actor_name
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FROM audit_log al
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LEFT JOIN users u ON al.user_id = u.user_id
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INNER JOIN ticket_watchers tw ON tw.ticket_id = CAST(al.entity_id AS UNSIGNED) AND tw.user_id = ?
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WHERE al.action_type = 'update'
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AND al.entity_type = 'ticket'
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AND al.user_id != ?
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AND al.created_at >= DATE_SUB(NOW(), INTERVAL 7 DAY)
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AND al.details LIKE '%\"field\":\"status\"%'
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ORDER BY al.created_at DESC
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LIMIT 10";
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$stmt = $conn->prepare($statusSql);
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$stmt->bind_param('ii', $userId, $userId);
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$stmt->execute();
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$statusRows = $stmt->get_result()->fetch_all(MYSQLI_ASSOC);
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$stmt->close();
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// Merge, deduplicate by log_id, sort by created_at desc
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$all = [];
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$seen = [];
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foreach (array_merge($assignRows, $commentRows, $statusRows) as $row) {
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$id = (int)$row['log_id'];
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if (isset($seen[$id])) continue;
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$seen[$id] = true;
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$all[] = $row;
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}
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usort($all, fn($a, $b) => strcmp($b['created_at'], $a['created_at']));
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$all = array_slice($all, 0, 30);
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// Format for response
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$notifications = [];
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foreach ($all as $row) {
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$details = json_decode($row['details'] ?? '{}', true) ?? [];
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$ticketId = (int)$row['entity_id'];
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$isRead = $lastSeen && $row['created_at'] <= $lastSeen;
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// Build human-readable title
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$title = match($row['action_type']) {
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'assign' => "{$row['actor_name']} assigned ticket #{$ticketId} to you",
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'comment' => "{$row['actor_name']} commented on ticket #{$ticketId}",
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'update' => (function() use ($row, $details, $ticketId) {
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$from = $details['old_value'] ?? '?';
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$to = $details['new_value'] ?? '?';
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return "{$row['actor_name']} changed status on #{$ticketId}: {$from} → {$to}";
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})(),
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default => "{$row['actor_name']} updated ticket #{$ticketId}",
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};
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$ticketTitle = $details['title'] ?? null;
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if ($ticketTitle) {
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$title .= ' — ' . mb_substr($ticketTitle, 0, 40) . (mb_strlen($ticketTitle) > 40 ? '…' : '');
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}
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$notifications[] = [
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'log_id' => (int)$row['log_id'],
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'ticket_id' => $ticketId,
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'title' => $title,
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'created_at' => $row['created_at'],
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'is_read' => $isRead,
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'action' => $row['action_type'],
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'url' => "/ticket/{$ticketId}",
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];
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}
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$unreadCount = count(array_filter($notifications, fn($n) => !$n['is_read']));
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apiRespond([
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'success' => true,
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'notifications' => $notifications,
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'unread_count' => $unreadCount,
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'last_seen' => $lastSeen,
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]);
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